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We’re Hiring: SOP Writer / Documentation Specialist (Bookkeeping Support) – Contract Role
Location: Maricopa County, Arizona
Duration: Contract until Dec 31, 2026
We are looking for a detail-oriented SOP Writer / Documentation Specialist to support the Office of Business and Finance. This role will focus on documenting operational workflows, creating clear Standard Operating Procedures (SOPs), and organizing internal administrative documentation.
Key Responsibilities
• Draft, edit, and maintain SOPs and internal documentation
• Translate operational workflows into clear written procedures
• Organize and maintain a centralized documentation repository
• Support documentation for financial, procurement, and administrative processes
• Collaborate with managers and subject matter experts
Requirements
Experience in technical writing, SOP documentation, or administrative documentation
Strong writing, editing, and documentation skills
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Strong organizational and document management skills
Preferred
Experience with document management systems (e.g., OnBase)
Familiarity with financial or public sector operations
If you're interested or know someone who might be a good fit, feel free to apply or message me directly.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
A little about us...
Role: Java Backend Developer
Location: Alpharetta, GA
Job Description:
VisionNext/VisionPlus/Cards or Payments Experience is needed
Java, Spring Boot Microservices with Knowledge on AWS
Key Responsibilities
• Design, develop, and optimize backend services for card payments and transaction systems, ensuring low latency, fault tolerance, and multi-region resiliency.
• Build high-throughput APIs and microservices using modern Java frameworks (Spring Boot, Reactor).
• Collaborate closely with product, architecture, and SRE teams to evolve Vision Next / VisionPLUS services for cloud-native, real-time scalability.
• Use AWS services (ECS, Lambda, RDS, ) to architect resilient, secure, and observable applications.
• Write efficient algorithms for transaction routing, settlement, reconciliation, or fraud-detection modules.
• Contribute to system design sessions and architecture decisions, applying deep reasoning to scalability trade-offs, consistency models, and data partitioning.
• Evaluate and optimize application throughput, concurrency handling, and API lifecycle management across multi-region clusters.
• Implement DevOps and CI/CD automation for build, test, and deployment pipelines (GitHub Actions, Jenkins, or CodePipeline).
• Mentor junior engineers, conduct code reviews, and drive engineering excellence through reusable design patterns.
Required Qualifications
• Bachelor’s or master’s degree in computer science or related field.
• 7+ years of backend engineering experience in payments, fintech, or high-transaction enterprise systems.
• Strong proficiency with Java / Spring Boot, data structures, algorithms, and system-level design principles.
• Solid understanding of AWS core services and architectural best practices for scalable distributed systems.
• Experience with multi-region, active-active, or near-real-time architectures for payment or settlement systems.
• Deep debugging, profiling, and performance optimization skills in concurrent, distributed environments.
• Strong analytical reasoning and data-driven problem-solving mindset.
Preferred Qualifications
• Expertise in Python programming for backend development and automation.
• Experience with Vision Next or Vision PLUS modules (CMS, ASM, or TRAMS) or other card processor platforms.
• Familiarity with payment rails (Visa, Mastercard, RTP, ACH) and transaction lifecycle management.
• Knowledge of Kafka, Redis, or Aerospike for event-driven processing and caching.
• Exposure to container orchestration (ECS, EKS, or Kubernetes) and observability platforms (Grafana, Datadog, or OpenTelemetry).
• Understanding of PCI-DSS, data encryption, and regulated financial data operations.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Must be local to TX
Role Overview
- He’s ideally looking for someone with 13+ years of experience, strong architecture depth, and the ability to clearly explain designs.
- Must have experience using AI is used in day‑to‑day development.
- Must have experience as a API Developer to lead the development and deployment of our backend services. In this role, you will be the bridge between our PostgreSQL database and React frontend, responsible not only for writing high-performance Python code but also for architecting the CI/CD pipelines that bring our applications to life. You will ensure our integration layers are scalable, secure, and automatically deployed.
Job Summary
We are seeking a Principal-level Full Stack Lead Developer with 13+ years of experience to drive high-priority engineering workstreams. This role is for a technical heavyweight who can lead new projects in parallel with existing leadership while maintaining exceptional architecture depth. You will be responsible for the full lifecycle of high-performance FastAPI and React applications, ensuring they are resilient, observable, and scalable. We expect a leader who views AI development tools as a force multiplier for velocity and can clearly articulate complex design decisions to stakeholders.
Key Responsibilities
- Project Sovereignty: Independently lead and deliver new, complex workstreams from inception to launch, acting as a technical peer to existing leadership (e.g., Sai).
- System Architecture: Design and defend distributed microservices and event-driven architectures. You must be able to clearly whiteboard and communicate design patterns to both technical and non-technical audiences.
- Hands-on Execution: Maintain high-velocity output of clean, production-grade code using FastAPI (Python) and React (TypeScript).
- Platform Reliability: Architect and implement global Error Handling frameworks, centralized Logging (e.g., OpenTelemetry, ELK), and API Management strategies including Rate Limiting and versioning.
- Event-Driven Messaging: Oversee the implementation of asynchronous service communication using ActiveMQ or AWS EventBridge.
- AI-Augmented SDLC: Deeply integrate AI coding tools (e.g., CloudCode, Cursor, GitHub Copilot) into daily workflows to accelerate prototyping, refactoring, and automated testing.
- Engineering Mentorship: Foster a culture of excellence through rigorous code reviews and by unblocking senior engineers on complex technical hurdles.
- Product Collaboration: Work closely with Product Managers to turn high-level roadmaps into technical reality, providing accurate estimates and identifying technical risks early.
Required Skills & Qualifications
- Experience:13+ years of professional software development with a proven track record of leading large-scale products.
- Tech Stack Mastery: Expert-level FastAPI (Async Python) and modern React (Hooks, TypeScript, Performance Profiling).
- Advanced Governance: Hands-on experience with API Gateway patterns, request throttling, and securing distributed systems (OAuth2/JWT).
- Observability & Messaging: Deep knowledge of structured logging, distributed tracing, and message brokers (ActiveMQ or EventBridge).
- AI Tooling: Advanced proficiency in using AI tools for Fast Development to reduce manual overhead and multiply team output.
- Database & Infrastructure: Expert-level PostgreSQL (tuning/indexing), Redis (for caching/rate-limiting), and container orchestration (Kubernetes/Docker).
- Communication: Exceptional ability to translate technical "scars" and architectural risks into clear business impact.
Job Description:
We are seeking a highly experienced Senior Automation Engineer to join our advanced software and embedded systems team. The ideal candidate will have deep expertise in Python automation (Pytest), Robot Framework, and QNX environments, with strong skills in UX/UI automation and testing. This role involves enhancing and migrating automation frameworks, debugging complex integrations, and working closely with cross-functional teams to deliver high-quality test automation solutions for embedded systems and entertainment platforms.
Key Responsibilities
Automation Framework Development
- Architect, develop, and maintain automation frameworks primarily using Python and Pytest.
- Lead migration of existing Robot Framework tests to Python/Pytest equivalents.
- Build reusable fixtures, utilities, wrapper layers, and automation components to support large test suites.
Test Execution & Optimization
- Analyze and interpret Robot Framework keyword libraries; enable efficient reuse within Python-based executions.
- Optimize hybrid execution flows involving both Pytest and Robot Framework assets.
- Execute and maintain UI and device automation tests using tools such as Appium, Selenium, or equivalent frameworks.
Cross-Layer Debugging & Integration
- Independently debug cross-layer automation issues involving Python, Robot Framework, device tools, and operating systems.
- Integrate automation frameworks with CI/CD pipelines and tools (e.g., Jenkins, GitLab, Azure DevOps).
Collaboration & Mentorship
- Mentor and guide junior automation engineers, establishing good coding practices, test design patterns, and quality standards.
- Work collaboratively with software engineers, product developers, and QA teams to enhance automation coverage and reliability.
System & Environment Interaction
- Work with QNX OS, virtualization systems (Hypervisor), and cloud environments (AWS).
- Engage with hardware interfacing (USB, Ethernet, multimedia interfaces) and hardware simulation/ fault-injection where applicable (nice-to-have).
Required Skills & Experience
- 7–10 years experience in automation engineering with 5+ years hands-on Python automation using Pytest.
- Practical experience with Robot Framework including keywords, variables, resources, and large keyword repositories.
- Strong skills in UI automation using tools such as Appium/Selenium.
- Solid understanding of modular test design and maintainable patterns (page-object, keyword patterns).
- Experience with QNX (Posix) operating system, virtualization (e.g., Hypervisor), and cloud-based environments (preferably AWS).
- Good understanding of Git, branching strategies, and CI/CD workflows.
- Proven ability to debug complex, multi-layered test automation environments.
Preferred Qualifications
- Exposure to embedded systems, aviation, or high-volume regression environments.
- Experience in framework migration, cross-framework interoperability, or keyword reuse models.
- Background in hardware interactions and media/UX systems (multimedia I/O, touch interactions).
- Familiarity with fault injection tools and hardware simulation techniques.
- Bachelor’s degree in Computer Science, Electronics, or related technical field.
Nice-to-Have Skills
- Hardware interfacing (USB, Ethernet), multimedia interfaces (touch, audio/video).
- Fault-injection and hardware simulation experience.
- Knowledge of peripheral communication protocols (e.g., GMSL, IP).
Role - Contact center engineer - Five9
Location : Phoenix, AZ (Onsite)
JD:
8+ years of commercial software development experience
Design and implement scalable Caas and IVA solutions leveraging Google Cloud and Google CX
(Dialoglow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five and enterprise systems.
* Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
* Architect, implement, and optimize Five CRaas solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
* Lead integrations and migrations leveraging Five APls and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WeRTC, security configuration (RAC, PCI/HIPAA), and transition from legacy contact center platforms to Five.
* Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/D pipeline. DevOps and Observability.
* Experience with automated release management using GitHub Actions.
* Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.
* Good understanding of data structures, algorithms, and design patterns
* Great written communication and documentation abilities
* Strong understanding of cloud security architecture and Encryption and OAth.
* Looks proactively beyond the obvious for continuous improvement opportunities.
* Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
* Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.
Job Summary:
Our client is seeking an SDET - Playwright to join their team! This position is located in Columbus, Ohio.
Duties:
- Design, implement, and test automation using Playwright (TypeScript/JavaScript)
- Build reusable testing libraries/utilities for authentication (OAuth2/JWT), pagination, idempotency, rate limiting, and error handling
- Define test strategy and coverage across unit, integration, contract, and end-to-end service tests
- Create robust negative, edge, and resilience tests use mocking where needed
- Manage test data and environments such as: seeding, fixtures and synthetic data
- Integrate tests into CI/CD (e.g., GitHub Actions, Azure Devops): parallel runs, environment provisioning, etc.
Desired Skills/Experience:
- 3+ years in SDET/QA Automation roles focused on Playwright tool
- Hands-on experience with Playwright using TypeScript/JavaScript or any similar tools/frameworks
- Understanding of ServiceNow is preferrable
- CI/CD experience: configuring pipelines, test reporting, and gating on failures/coverage
- Familiarity with mocking and test data management
- Solid debugging skills across logs, traces, and network traffic, comfortable with curl and CLI tooling
Benefits:
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
The approximate pay range for this position starting at $150,000 - $170,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Hands-On Product Manager — AI-Native Recruiting Platform (HireHQ)
Build the AI operating system for recruiting.
HireHQ is building the next generation AI-native recruiting platform — one that eliminates manual recruiter workflows and replaces them with intelligent automation, AI copilots, and decision intelligence.
Traditional ATS platforms were built for record keeping.
HireHQ is building a recruiting operating system that helps companies find, evaluate, and hire the best talent faster.
We are looking for a highly hands-on Product Manager who can help design and ship this future.
This is not a traditional PM role. You won’t just write tickets and manage roadmaps.
You will:
- Prototype product ideas yourself
- Use AI tools to rapidly build concepts
- Work directly with engineers
- Drive automation across recruiting workflows
- Ship AI-native features quickly
If you like building products at the intersection of AI, automation, and recruiting, you’ll thrive here.
What You'll Work On
You’ll help build core capabilities of the HireHQ recruiting platform, including:
AI Candidate Discovery
- AI-powered candidate search
- Intelligent candidate matching
- Automated candidate enrichment
- Talent graph and candidate insights
AI Screening & Evaluation
- Resume and profile understanding
- AI candidate scoring and ranking
- Interview intelligence and summarization
- Automated screening workflows
Recruiter Copilots
- AI recruiter assistants
- Automated outreach generation
- Pipeline prioritization
- Smart next-action recommendations
Candidate Experience
- AI-powered communication
- Automated follow-ups
- Interview scheduling automation
- Candidate journey insights
Recruiting Automation
- Workflow orchestration across the hiring pipeline
- Intelligent routing and task automation
- AI-driven pipeline management
- Recruiter productivity tools
Our goal is simple:
Reduce manual recruiting work by 80% while improving hiring outcomes.
What You'll Actually Do
You will operate like a product builder.
Ship Products
- Own product areas end-to-end
- Work directly with engineers to design solutions
- Move from idea → prototype → shipped feature quickly
Prototype With AI
You’ll actively use tools like:
- Cursor
- GitHub Copilot
- Claude
- ChatGPT
- Figma
to rapidly create:
- product mockups
- workflows
- prototypes
- PRDs
- user stories
- experimentation plans
We expect PMs to use AI as a force multiplier, not just write docs.
Design AI-Native Workflows
You'll help design product systems that use:
- LLMs
- semantic search
- embeddings
- candidate matching
- summarization
- automation engines
to eliminate manual recruiting work.
Drive Automation
You will constantly ask:
"Why is a human doing this?"
Then build systems that automate it.
Work Extremely Closely With Engineering
You will collaborate daily with engineers to:
- shape product architecture
- refine technical tradeoffs
- ship features quickly
- iterate with real customer feedback
What We're Looking For
Experience
- 5+ years in product management
- Experience building recruiting or HR tech products
Examples include:
- Applicant Tracking Systems (ATS)
- Recruiting CRM platforms
- Candidate engagement tools
- Talent sourcing platforms
- Interview platforms
- Talent intelligence platforms
You deeply understand how recruiting actually works.
AI Product Thinking
You’ve helped build or design AI-enabled product capabilities, such as:
- candidate matching
- screening automation
- workflow automation
- recommendation systems
- AI copilots
- search and ranking systems
Builder Mindset
You like creating things, not just planning them.
You are comfortable:
- prototyping ideas
- creating workflows
- building product concepts independently
- using AI tools to accelerate execution
Comfort With Ambiguity
This is a startup environment.
You should enjoy:
- fast iteration
- unclear problems
- ownership
- shipping quickly
Strong Candidates Often
- Previously worked at HR tech or recruiting tech companies
- Have built ATS or recruiting workflow products
- Use AI tools daily for product development
- Think about automation and workflow intelligence
- Care deeply about shipping useful products quickly
What Success Looks Like
Within your first 3 months:
- Recruiters using HireHQ spend dramatically less time on manual tasks
- AI features automate key recruiting workflows
- Customers rely on AI insights to prioritize candidates
- Recruiters move from administrative work → strategic hiring
Why This Role Is Different
Most recruiting software was designed 15–20 years ago.
HireHQ is rebuilding recruiting software from the ground up using:
- AI agents
- workflow automation
- intelligent candidate matching
- recruiter copilots
This role is an opportunity to help build the AI operating system for hiring.
The Vendor Procurement & Carrier Strategy Manager is responsible for leading the sourcing, procurement, onboarding, performance management, and compliance oversight of third-party vendors and transportation carriers supporting Safeway Logistics and ECW operations. This role ensures the organization maintains a reliable, compliant, and cost-effective carrier and vendor network while mitigating operational, financial, legal, and regulatory risks.
The position plays a strategic role in capacity planning, carrier procurement strategy, cost management, and vendor compliance while partnering closely with Operations, Sales, Customer Solutions, Safety, Legal, and Finance teams to support scalable logistics solutions and customer growth.
Key Responsibilities
Vendor Procurement & Management
- Lead the sourcing, evaluation, and selection of transportation, warehousing, and logistics-related vendors and carriers.
- Negotiate vendor and carrier contracts including pricing structures, service level agreements (SLAs), fuel programs, accessorial schedules, and renewal terms.
- Maintain a centralized vendor and carrier database including contracts, certifications, insurance documentation, compliance records, and performance data.
- Monitor vendor and carrier performance against KPIs and SLAs, addressing deficiencies and implementing corrective actions.
- Establish vendor and carrier scorecards to evaluate cost efficiency, service reliability, safety performance, on-time delivery, and claims ratios.
- Conduct quarterly business reviews (QBRs) with key strategic vendors and carriers to drive performance improvements and operational alignment.
Carrier Procurement & Network Strategy
- Develop and execute a carrier procurement strategy to ensure sufficient transportation capacity for all customer freight, including peak season and surge volume requirements.
- Build and maintain a diverse, reliable carrier network across transportation modes including FTL, LTL, and final mile.
- Identify, evaluate, and onboard new carriers and brokers to support expanding customer needs while ensuring compliance and service expectations.
- Conduct market analysis on lane rates, capacity trends, and carrier performance to optimize transportation cost and service levels.
- Lead annual and quarterly RFP/RFQ bid events for major transportation lanes and customer programs.
- Develop lane pricing strategies to support competitive customer quotes while protecting company margins.
- Maintain a centralized rate repository for all contracted carriers to ensure accurate and accessible pricing for internal teams.
Compliance & Risk Management
- Ensure all vendors and carriers comply with applicable federal, state, and local regulations including DOT, FMCSA, OSHA, and insurance requirements.
- Oversee vendor and carrier onboarding processes including background checks, insurance verification, licensing, and safety documentation.
- Implement a carrier risk management model to identify high-risk vendors or carriers and enforce remediation plans or removal when necessary.
- Partner with Safety and Legal teams to manage claims, incident investigations, and carrier corrective action plans.
- Support regulatory audits, inspections, and compliance reviews related to third-party vendors and carriers.
Capacity Planning & Cross-Functional Collaboration
- Partner with Operations and Customer Service teams to forecast freight demand and align carrier capacity accordingly.
- Work closely with Customer Solutions and Operations to match carriers with customer requirements including special handling, temperature-controlled shipments, high-value freight, and time-sensitive deliveries.
- Support Sales teams with carrier network insights during customer onboarding, pricing development, and logistics solution design.
- Lead weekly cross-functional reviews to evaluate capacity planning, carrier performance, and cost-to-serve analysis.
- Develop and track KPIs for carrier and vendor performance including:
- On-time pickup and delivery
- Tender acceptance rates
- Claims frequency
- Safety performance
- Cost efficiency
Reporting & Technology Enablement
- Provide leadership with regular reporting on vendor compliance, carrier performance, cost trends, and risk exposure.
- Implement and leverage logistics technology tools including TMS platforms, carrier portals, and analytics dashboards to improve procurement visibility and decision-making.
- Maintain accurate reporting for leadership to support strategic planning and operational improvements.
Required Qualifications
- 5+ years of experience in vendor procurement, carrier procurement, supply chain management, or logistics operations
- Strong knowledge of transportation compliance and regulatory requirements
- Proven experience managing carrier/vendor contracts, procurement processes, and risk mitigation strategies
- Experience negotiating transportation pricing, carrier agreements, and service contracts
- Strong analytical, negotiation, and problem-solving skills
- Experience working cross-functionally with operations, sales, and compliance teams
Preferred Qualifications
- Experience in 3PL, transportation management, or warehousing environments
- Familiarity with DOT, FMCSA, safety compliance, and carrier qualification programs
- Experience leading transportation procurement events (RFP/RFQ)
- Strong collaboration and cross-functional leadership capabilities
- Experience using TMS systems, logistics analytics tools, or procurement platforms
Job Title: Salesforce Service Cloud Architect
Location: Parsippany, NJ
Interview: Video Interview
Description:
Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards
Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
Lead the design of data models, security models, and sharing architectures
Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
Create solution blueprints, sequence diagrams, and architecture documentation for development teams
Technical Leadership
Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants
Enforce governance standards, design patterns, and best practices across all Salesforce projects
Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards
Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization
Stakeholder & Delivery Management
Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs
Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing
Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery
Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments
Governance & Quality
Ensure compliance with Salesforce best practices, governor limits, and data security policies
Establish and maintain architecture governance frameworks, technical documentation, and design repositories
Lead performance reviews, scalability assessments, and security audits of Salesforce solutions
Basic Qualifications:
Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs
Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture
Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management
Proven track record of leading large-scale enterprise implementations
Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation
Experience in Agile delivery frameworks and global delivery models
Excellent communication, presentation, and stakeholder management skills
Preferred Qualifications
Salesforce Certified Technical Architect (CTA) or actively pursuing CTA
Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)
Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)
Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations
Personal Attributes
Strategic thinker with a strong problem-solving and analytical mindset
Excellent leadership and team collaboration abilities
High attention to detail and commitment to quality
Ability to manage multiple priorities and communicate effectively with both technical and business audiences
Salesforce Certifications (Mandatory):
Application Architect or System Architect
Platform Developer I & II
Service Cloud Consultant
It All Starts with Our People
As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.
Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.
How You'll Make a Difference
Valvoline has a rewarding opportunity as a Director, Quality Engineering. In this role, you’ll be a strategic and hands-on leader who will drive the transformation of quality across our technology organization. This leader will be responsible for building and scaling a modern Quality Engineering function that goes beyond traditional QA, with ownership spanning QA environments, test automation, AI-enabled quality practices, quality governance, best practices, and the establishment of a Quality Engineering Center of Excellence (COE).
The ideal candidate will bring a strong blend of leadership, technical depth, operating model design, and change management, with the ability to embed quality throughout the software development lifecycle. This role will partner closely with Engineering, Product, Architecture, Infrastructure, Security, and Delivery teams to create a scalable, efficient, and forward-looking quality strategy that supports speed, reliability, and business growth.
Key Responsibilities
Quality Engineering Strategy & Leadership
- Define and lead the enterprise Quality Engineering vision, strategy, and roadmap aligned to Valvoline’s broader technology and business priorities.
- Shift the organization from traditional testing approaches to a modern quality engineering model focused on prevention, automation, continuous validation, and measurable quality outcomes.
- Establish quality as a shared responsibility across product, engineering, and delivery teams while maintaining strong governance and standards.
- Lead, mentor, and grow a high-performing team of quality engineers, automation engineers, and QA leaders.
QA Center of Excellence (COE)
- Build and operationalize a Quality Engineering Center of Excellence (COE) to define frameworks, standards, tooling, reusable assets, and governance processes.
- Create enterprise-wide best practices for test design, automation, environment strategy, defect management, release readiness, and quality metrics.
- Standardize quality processes across portfolios while allowing for flexibility based on product and platform needs.
- Develop playbooks, templates, training, and maturity models to improve quality capability across teams.
Automation & Tooling
- Define and execute an enterprise test automation strategy across UI, API, integration, data, regression, performance, and end-to-end testing.
- Drive adoption of scalable automation frameworks and ensure integration with CI/CD pipelines and DevOps practices.
- Evaluate, select, and optimize quality tools and platforms to improve speed, coverage, traceability, and reporting.
- Increase automation efficiency and effectiveness by implementing reusable components, common libraries, and engineering best practices.
AI-Enabled Quality Engineering
- Lead the adoption of AI and intelligent automation within quality engineering, including opportunities such as:
test case generation
intelligent defect triage
predictive risk analysis
self-healing automation
release quality insights
test optimization and prioritization
- Assess emerging AI capabilities and define practical use cases that improve quality outcomes, team productivity, and speed to market.
- Partner with engineering and architecture leaders to ensure AI solutions are implemented responsibly, securely, and at scale.
QA Environments & Test Data Management
- Own the strategy for QA environments, including environment planning, availability, stability, governance, and optimization.
- Partner with infrastructure and platform teams to improve environment readiness, reduce bottlenecks, and support parallel delivery.
- Establish strong processes for test data management, environment provisioning, and integration dependency coordination.
- Drive improvements in environment monitoring and readiness reporting to reduce delays and improve release confidence.
Governance, Metrics & Best Practices
- Define and implement quality KPIs, SLAs, dashboards, and scorecards to provide visibility into quality performance, automation maturity, defect trends, release risk, and environment health.
- Set standards for quality gates, entry/exit criteria, defect leakage reduction, root cause analysis, and continuous improvement.
- Build a culture of measurable quality and operational discipline through governance routines, audits, and executive reporting.
- Ensure best practices are embedded into agile delivery, DevSecOps, and release management processes.
Sourcing & Vendor Management
- Define the sourcing strategy for quality engineering capabilities, including the right balance of internal talent, strategic partners, and offshore/onshore vendor models.
- Lead vendor evaluation, selection, governance, and performance management related to quality engineering and testing services.
- Optimize spend, capability, and service quality across external partners while ensuring alignment to Valvoline standards and delivery expectations.
- Build workforce strategies that support both immediate delivery needs and long-term capability development.
Cross-Functional Partnership
- Partner with Product, Engineering, Infrastructure, Security, Architecture, and PMO leaders to embed quality into planning, design, development, and release processes.
- Influence senior stakeholders on quality investments, transformation priorities, and operating model improvements.
- Support mission-critical initiatives by ensuring strong quality planning, risk management, and execution.
What You’ll Need to Succeed
Qualifications
- 10+ years in software quality engineering
- 5+ years leading enterprise QA teams
- Experience in high-volume retail, omnichannel, or consumer-facing environments strongly preferred
- Deep experience with:
Automation frameworks (Selenium, Cypress, Playwright, etc.)
API testing tools
CI/CD tools
Performance testing tools (JMeter, LoadRunner, etc.)
- Experience leading QA in Agile/SAFe or hybrid environments
- Experience using agentic tools for test development and integrating work with agentic code development (ie: Github Copilot, Claude code)
- Proven track record reducing defect escape rates
Leadership Competencies
- Enterprise systems thinker
- Data-driven decision maker
- Builder of scalable processes
- Collaborative but boundary-setting partner
- Comfortable operating in fast-paced retail cycles
- Must be authorized to work in the U.S.
We Take Care of the WHOLE You
- Health insurance plans (medical, dental, vision)
- HSA and flexible spending accounts
- 401(k)
- Incentive opportunity*
- Life insurance
- Short and long-term disability insurance
- Paid vacation and holidays*
- Employee Assistance Program
- Valvoline Instant Oil Change discounts
- Tuition reimbursement*
- Adoption assistance*
*Terms and conditions apply, and benefits may differ depending on position.
Your Path to Valvoline
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.