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GENERAL SUMMARY:
Assumes responsibility and accountability for the provision of professional nursing care to patients, incorporating the nursing process, the environment, technical equipment, and health care members. Resource to patient care activities/teaching programs within the area of defined specialization.
CORPORATE PHILOSOPHY STATEMENT:
It is the obligation of each employee of MercyOne Medical Center to abide by and promote the mission and core values of the Spirit of Mercy.
CORPORATE POLICY STATEMENT:
It is the obligation of each employee of MercyOne Medical Center to comply with Mercy’s mission, values, standards of conduct, policies, procedures and related.
HIPAA SECURITY COMPLIANCE:
Security Access: High “Incumbent has access to restricted or confidential patient information and must comply with the terms of the MercyOne Medical Center Security Policies as it applies to their job role.”
ESSENTIAL FUNCTIONS:
- Administers nursing care to patients; includes assessment, planning, implementing, and evaluating the patient’s care plan in coordination with the physician.
- Provides patient/family or caregiver education and counseling in recognition and solution of physical, emotional, and environmental health problems.
- Supervises health care members (i.e., licensed practical nurses, patient care technicians, etc.) with patients.
- Utilizes computer applications and communication technologies appropriate to the work setting to enter, retrieve, and analyze information and to facilitate communication and education.
- Maintains knowledge of documentation requirements needed for patients’ records.
- Works independently with limited direct supervision using the Nurse Practice Act, Mercy Medical Center polices, nursing standards, and professional judgement.
- Maintains knowledge of equipment set-up, maintenance, and use (i.e., IV pumps, monitoring equipment, drainage devices). Utilizes safeguards such as IV pump drug library and monitor alarms whenever available to maximize patient safety.
- Initiates emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury).
- Provides consultation in specialty area to all levels of health care providers throughout the hospital, affiliated schools of nursing, and the community.
- Works independently with limited direct supervision using the Nurse Practice Act, Mercy Medical Center – Des Moines policies, nursing standards, and professional judgment.
- Identifies learning needs and develops individualized measures to meet them.
- Attends and successfully completes all generic and unit specific required education within the time frame defined in the structure standard.
- Supports the sharing of relevant resources.
- Performs efficiently in emergency situations, following established standards.
MARGINAL FUNCTIONS:
- Participates in quality management activities, as requested.
- Presents selected program topics for internal education, as needed.
- Participates in research as requested by Department Director.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Possession of a current or compact state license as a registered nurse issued/defined by the State of Iowa
- Bachelor degree in nursing preferred.
- Minimum of 3-5 years current registered nurse experience preferred; preferably in the area of practice.
- Proof of completion of Dependent Adult and Child Mandatory Reporter abuse training within three (3) months of hire
- Basic Life Support (BLS) certified or obtained within three (3) months of hire. Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support.
PHYSICAL REQUIREMENTS: (Constant = 67-100% of workday, Frequent = 34-66% of workday, Occasional = 33% or less of workday)
CONSTANT:
- Reaching: Extending hand(s) and arm(s) in any direction.
- Standing: Maintaining an upright position.
- Walking: Moving about on foot to accomplish tasks.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
- Fingering: writing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
- Talking: Expressing or exchanging ideas by means of the spoken word—those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing.
- Repetitive motions: Substantial movements (motion) of the wrists, hands, and/or fingers.
FREQUENT:
- Balancing: Maintaining equilibrium to prevent falling when assisting patients with activity.
- Stooping: Bending body downward and forward by bending spine at the waist (for example, emptying suction canister that are below waist level or obtaining supplies from low shelves).
- Kneeling: Bending legs at knee to come to a rest or kneel.
- Crouching: Bending the body downward and forward by bending leg and spine (for example, emptying foley bag attached to bed frame).
- Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
- Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
- Grasping: Applying pressure to an object with the fingers and palm.
- Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of the fingertips and palms.
OCCASIONAL:
- Climbing: Stairs, stools, ramps.
PHYSICAL DEMAND REQUIREMENTS:
- Very Heavy work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
For heavy work – If a patient is unable to function independently, a mechanical/assistive device and/or additional personnel must be utilized. If an object requires lifting >50 lbs., additional equipment must also be utilized.
VISUAL ACUITY REQUIREMENTS:
- Ability to read pertinent printed material and distinguish colors.
- Ability to include inspection during patient assessment.
- Ability to accurately read measurements on patient related equipment—some examples include: thermometers, mechanical gauges, glucometers, IV pumps, and computer monitor displays.
INTELLECTUAL/EMOTIONAL REQUIREMENTS:
- Adaptability to accepting responsibility for the direction, control, or planning of an activity.
- Adaptability to performing under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.
- Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
- Adaptability to situations requiring the precise attainment of set limits, tolerance, or standards.
- Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors and satisfactory job performance despite the stress of a hospital work environment.
EQUIPMENT/TOOLS:
- Standard medical and nursing equipment, special equipment or office equipment found in the assigned area.
WORKING CONDITIONS:
- Employees in this job classification have been identified as having the likelihood of occupation exposure to blood or other potentially infectious materials and, therefore, are included in the OSHA Exposure Control Plan with all its specifications for preventing contact with the above materials.
- The worker is subject to hazards in the work area: may be exposed to chemotherapy spills, chemical cleaners, radioactive implants/isotopes, and/or sharp instruments.
REPORTING RELATIONSHIPS:
- Reports to Supervisor Nursing.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
GENERAL SUMMARY:
Assumes responsibility and accountability for the provision of professional nursing care to patients, incorporating the nursing process, the environment, technical equipment, and health care members. Resource to patient care activities/teaching programs within the area of defined specialization.
CORPORATE PHILOSOPHY STATEMENT:
It is the obligation of each employee of MercyOne Medical Center to abide by and promote the mission and core values of the Spirit of Mercy.
CORPORATE POLICY STATEMENT:
It is the obligation of each employee of MercyOne Medical Center to comply with Mercy’s mission, values, standards of conduct, policies, procedures and related.
HIPAA SECURITY COMPLIANCE:
Security Access: High “Incumbent has access to restricted or confidential patient information and must comply with the terms of the MercyOne Medical Center Security Policies as it applies to their job role.”
ESSENTIAL FUNCTIONS:
- Administers nursing care to patients; includes assessment, planning, implementing, and evaluating the patient’s care plan in coordination with the physician.
- Provides patient/family or caregiver education and counseling in recognition and solution of physical, emotional, and environmental health problems.
- Supervises health care members (i.e., licensed practical nurses, patient care technicians, etc.) with patients.
- Utilizes computer applications and communication technologies appropriate to the work setting to enter, retrieve, and analyze information and to facilitate communication and education.
- Maintains knowledge of documentation requirements needed for patients’ records.
- Works independently with limited direct supervision using the Nurse Practice Act, Mercy Medical Center polices, nursing standards, and professional judgement.
- Maintains knowledge of equipment set-up, maintenance, and use (i.e., IV pumps, monitoring equipment, drainage devices). Utilizes safeguards such as IV pump drug library and monitor alarms whenever available to maximize patient safety.
- Initiates emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury).
- Provides consultation in specialty area to all levels of health care providers throughout the hospital, affiliated schools of nursing, and the community.
- Works independently with limited direct supervision using the Nurse Practice Act, Mercy Medical Center – Des Moines policies, nursing standards, and professional judgment.
- Identifies learning needs and develops individualized measures to meet them.
- Attends and successfully completes all generic and unit specific required education within the time frame defined in the structure standard.
- Supports the sharing of relevant resources.
- Performs efficiently in emergency situations, following established standards.
MARGINAL FUNCTIONS:
- Participates in quality management activities, as requested.
- Presents selected program topics for internal education, as needed.
- Participates in research as requested by Department Director.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Possession of a current or compact state license as a registered nurse issued/defined by the State of Iowa
- Bachelor degree in nursing preferred.
- Minimum of 3-5 years current registered nurse experience preferred; preferably in the area of practice.
- Proof of completion of Dependent Adult and Child Mandatory Reporter abuse training within three (3) months of hire
- Basic Life Support (BLS) certified or obtained within three (3) months of hire. Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support.
PHYSICAL REQUIREMENTS: (Constant = 67-100% of workday, Frequent = 34-66% of workday, Occasional = 33% or less of workday)
CONSTANT:
- Reaching: Extending hand(s) and arm(s) in any direction.
- Standing: Maintaining an upright position.
- Walking: Moving about on foot to accomplish tasks.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
- Fingering: writing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
- Talking: Expressing or exchanging ideas by means of the spoken word—those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing.
- Repetitive motions: Substantial movements (motion) of the wrists, hands, and/or fingers.
FREQUENT:
- Balancing: Maintaining equilibrium to prevent falling when assisting patients with activity.
- Stooping: Bending body downward and forward by bending spine at the waist (for example, emptying suction canister that are below waist level or obtaining supplies from low shelves).
- Kneeling: Bending legs at knee to come to a rest or kneel.
- Crouching: Bending the body downward and forward by bending leg and spine (for example, emptying foley bag attached to bed frame).
- Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
- Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
- Grasping: Applying pressure to an object with the fingers and palm.
- Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of the fingertips and palms.
OCCASIONAL:
- Climbing: Stairs, stools, ramps.
PHYSICAL DEMAND REQUIREMENTS:
- Very Heavy work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
For heavy work – If a patient is unable to function independently, a mechanical/assistive device and/or additional personnel must be utilized. If an object requires lifting >50 lbs., additional equipment must also be utilized.
VISUAL ACUITY REQUIREMENTS:
- Ability to read pertinent printed material and distinguish colors.
- Ability to include inspection during patient assessment.
- Ability to accurately read measurements on patient related equipment—some examples include: thermometers, mechanical gauges, glucometers, IV pumps, and computer monitor displays.
INTELLECTUAL/EMOTIONAL REQUIREMENTS:
- Adaptability to accepting responsibility for the direction, control, or planning of an activity.
- Adaptability to performing under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.
- Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
- Adaptability to situations requiring the precise attainment of set limits, tolerance, or standards.
- Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors and satisfactory job performance despite the stress of a hospital work environment.
EQUIPMENT/TOOLS:
- Standard medical and nursing equipment, special equipment or office equipment found in the assigned area.
WORKING CONDITIONS:
- Employees in this job classification have been identified as having the likelihood of occupation exposure to blood or other potentially infectious materials and, therefore, are included in the OSHA Exposure Control Plan with all its specifications for preventing contact with the above materials.
- The worker is subject to hazards in the work area: may be exposed to chemotherapy spills, chemical cleaners, radioactive implants/isotopes, and/or sharp instruments.
REPORTING RELATIONSHIPS:
- Reports to Supervisor Nursing.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
GENERAL SUMMARY:
Assumes responsibility and accountability for the provision of professional nursing care to patients, incorporating the nursing process, the environment, technical equipment, and health care members. Resource to patient care activities/teaching programs within the area of defined specialization.
CORPORATE PHILOSOPHY STATEMENT:
It is the obligation of each employee of MercyOne Medical Center to abide by and promote the mission and core values of the Spirit of Mercy.
CORPORATE POLICY STATEMENT:
It is the obligation of each employee of MercyOne Medical Center to comply with Mercy’s mission, values, standards of conduct, policies, procedures and related.
HIPAA SECURITY COMPLIANCE:
Security Access: High “Incumbent has access to restricted or confidential patient information and must comply with the terms of the MercyOne Medical Center Security Policies as it applies to their job role.”
ESSENTIAL FUNCTIONS:
- Administers nursing care to patients; includes assessment, planning, implementing, and evaluating the patient’s care plan in coordination with the physician.
- Provides patient/family or caregiver education and counseling in recognition and solution of physical, emotional, and environmental health problems.
- Supervises health care members (i.e., licensed practical nurses, patient care technicians, etc.) with patients.
- Utilizes computer applications and communication technologies appropriate to the work setting to enter, retrieve, and analyze information and to facilitate communication and education.
- Maintains knowledge of documentation requirements needed for patients’ records.
- Works independently with limited direct supervision using the Nurse Practice Act, Mercy Medical Center polices, nursing standards, and professional judgement.
- Maintains knowledge of equipment set-up, maintenance, and use (i.e., IV pumps, monitoring equipment, drainage devices). Utilizes safeguards such as IV pump drug library and monitor alarms whenever available to maximize patient safety.
- Initiates emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury).
- Provides consultation in specialty area to all levels of health care providers throughout the hospital, affiliated schools of nursing, and the community.
- Works independently with limited direct supervision using the Nurse Practice Act, Mercy Medical Center – Des Moines policies, nursing standards, and professional judgment.
- Identifies learning needs and develops individualized measures to meet them.
- Attends and successfully completes all generic and unit specific required education within the time frame defined in the structure standard.
- Supports the sharing of relevant resources.
- Performs efficiently in emergency situations, following established standards.
MARGINAL FUNCTIONS:
- Participates in quality management activities, as requested.
- Presents selected program topics for internal education, as needed.
- Participates in research as requested by Department Director.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Possession of a current or compact state license as a registered nurse issued/defined by the State of Iowa
- Bachelor degree in nursing preferred.
- Minimum of 3-5 years current registered nurse experience preferred; preferably in the area of practice.
- Proof of completion of Dependent Adult and Child Mandatory Reporter abuse training within three (3) months of hire
- Basic Life Support (BLS) certified or obtained within three (3) months of hire. Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support.
PHYSICAL REQUIREMENTS: (Constant = 67-100% of workday, Frequent = 34-66% of workday, Occasional = 33% or less of workday)
CONSTANT:
- Reaching: Extending hand(s) and arm(s) in any direction.
- Standing: Maintaining an upright position.
- Walking: Moving about on foot to accomplish tasks.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
- Fingering: writing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
- Talking: Expressing or exchanging ideas by means of the spoken word—those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing.
- Repetitive motions: Substantial movements (motion) of the wrists, hands, and/or fingers.
FREQUENT:
- Balancing: Maintaining equilibrium to prevent falling when assisting patients with activity.
- Stooping: Bending body downward and forward by bending spine at the waist (for example, emptying suction canister that are below waist level or obtaining supplies from low shelves).
- Kneeling: Bending legs at knee to come to a rest or kneel.
- Crouching: Bending the body downward and forward by bending leg and spine (for example, emptying foley bag attached to bed frame).
- Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
- Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
- Grasping: Applying pressure to an object with the fingers and palm.
- Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of the fingertips and palms.
OCCASIONAL:
- Climbing: Stairs, stools, ramps.
PHYSICAL DEMAND REQUIREMENTS:
- Very Heavy work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
For heavy work – If a patient is unable to function independently, a mechanical/assistive device and/or additional personnel must be utilized. If an object requires lifting >50 lbs., additional equipment must also be utilized.
VISUAL ACUITY REQUIREMENTS:
- Ability to read pertinent printed material and distinguish colors.
- Ability to include inspection during patient assessment.
- Ability to accurately read measurements on patient related equipment—some examples include: thermometers, mechanical gauges, glucometers, IV pumps, and computer monitor displays.
INTELLECTUAL/EMOTIONAL REQUIREMENTS:
- Adaptability to accepting responsibility for the direction, control, or planning of an activity.
- Adaptability to performing under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.
- Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
- Adaptability to situations requiring the precise attainment of set limits, tolerance, or standards.
- Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors and satisfactory job performance despite the stress of a hospital work environment.
EQUIPMENT/TOOLS:
- Standard medical and nursing equipment, special equipment or office equipment found in the assigned area.
WORKING CONDITIONS:
- Employees in this job classification have been identified as having the likelihood of occupation exposure to blood or other potentially infectious materials and, therefore, are included in the OSHA Exposure Control Plan with all its specifications for preventing contact with the above materials.
- The worker is subject to hazards in the work area: may be exposed to chemotherapy spills, chemical cleaners, radioactive implants/isotopes, and/or sharp instruments.
REPORTING RELATIONSHIPS:
- Reports to Supervisor Nursing.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:
LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.
Job SummaryField based position to train and motivate new and tenured Territory Managers to meet and exceed their segment plans by spending 2-3 full days in the TM's territory, coaching and counseling to areas which need development post TM's participation of initial training period and attendance of corporate training.
Essential Functions- Assist new and tenured TM's with business plan (and other) initiatives to ensure progress along their individual developmental path.
- Collaborate with RM's to identify and coach to areas of opportunity.
- Work collaboratively with Regional Managers to onboard and train new TM's in the most effective way possible.
- Assist TM's to execute POA's as well as other marketing and sales initiatives.
- Regularly conduct weekly scheduled field visits with TM's that coach to achieving objectives set by their RM and AD.
- Implement follow-up to coaching visits as appropriate.
- Proactively provide recommendations that align with business strategies within the region.
- Provide verbal and written follow-up and observation reports that highlight and address TM's strengths and areas for improvement or development.
- Summary reports of FSTS field visit serve as template for the standard for FSTS training and teaching.
- Assess territory with regard to history, territory type, existing prescribers, known territory issues or concerns with TM.
- Proactively assess territory metrics and performance trends to identify areas of focus and/or improvement to achieve goals and objectives.
- Identify and promote TM best practices. Assist TM's to identify opportunities to best utilize tools, internal support resources and marketing materials (AC's, PSR's, Speakers, Mailers, Programs and exhibits).
- Develop tailored training and development strategy specific to each TM following assessment of each TM's current business plan including opportunities, expectations, objectives, implementation, and timeframes.
- Educate and reinforce the need for TM's to adopt and apply the ZOLL Selling Skills methodology and understand the sales cycle.
- Help TM's to establish risk, risk stratify, and handle objections by using relevant data in a conversational manner when meeting with physicians.
- May assist with special projects and other initiatives as assigned.
- Develop, lead and manage regional training and development initiatives-. i.e. Deliver Integrity Behavioral Styles Training to field sales.
- Bachelor's degree or equivalent work experience required.
- Two or more years experience working in clinical environment, sales, and/or training and mentoring role required.
- Experience in the medical products industry and working with physicians preferred.
- Clinical knowledge of/experience with ECG interpretation, basic cardiac anatomy and physiology, etc. preferred.
- Must have a history of success in sales.
- Must have dedicated coaching/training experience.
- Excellent facilitation and presentation skills, able to effectively engage small and large scale audiences with diverse backgrounds.
- Must be comfortable calling on physicians in an office or hospital setting.
- Must be self-directed, work autonomously, and follow company SOP's.
- Ability to edit and create Word documents containing graphics, manage spreadsheets, prepare presentations, send and receive e-mail, obtain information from the internet, etc. Computer Applications: Microsoft Word, Excel, PowerPoint, Access, and Outlook and audio-visual equipment.
- Good communication and phone skills, which includes the ability to communicate effectively and professionally at all levels within the organization as well as directly with TM's, RM's, and AD's.
- Ability to prioritize assignments while working on various projects simultaneously.
- Proficient with small and large scale project management experience with the ability to prioritize assignments while working on various projects simultaneously.
- Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems and make appropriate judgment calls to insure the correct outcome.
- Computer Skills: Computer Applications: Microsoft Word, Excel, PowerPoint, Access, and Outlook and audio-visual equipment.
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Talking - Occasionally
- Hearing - Occasionally
- Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
*Relocation Assistance Provided.
JOB SUMMARY Assists Director of Marketing and Public Relations with marketing tracking, executive status reports, team management, database maintenance and research, and agency relationships.
CANDIDATE PROFILE Education and Experience High school diploma or GED; 5 years of experience in the sales and marketing or related professional area.
OR Bachelor’s degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major; 3 years of experience in the sales and marketing or related professional area.
CORE WORK ACTIVITIES Marketing Communicates with the Director of Marketing and Public Relations as well as with other members of the Marketing and Public Relations Department regarding marketing projects and opportunities so as to increase understanding of marketing objectives, avoid problem situations and maximize revenue opportunities.
Creates and schedules attractive destination vacation packages based on identifying need periods and packaging philosophies designed to drive additional revenues and attendance at events.
Liaises with Sales, Rooms, FandB, Planning, Attractions and other marketing partners to create, price and market these vacation packages.
Communicates information on all new packages, products and events to the various areas of sales, operations, accounting, etc.
and makes presentations when necessary.
Assists with uncovering opportunities to develop and implement effective advertising, cross-promotions, special events, and other marketing opportunities to generate maximum revenue.
Analyzes database forecasts and trends to provide marketing recommendations to Sales and Marketing/Public Relations (PR) teams for short- and long-term marketing initiatives, focusing on in-the-year periods of need.
Manages the proper administration and communication of assigned project budgets from marketing.
Assists with the development of the annual hotel marketing plan and several additional project marketing plans within the year to achieve both short- and long-term revenue and marketing positioning.
Conducts periodic evaluations of projects, packages and marketing initiatives to determine success rate, profitability, and viability of the product, and submits recommendations regarding enhancing or revising product.
Manages the production of up-to-date and comprehensive team project reports for communicating status to team, director, partners and leadership.
Manages several cross-marketing efforts with attractions, brands, strategic partners and sales team and its clients, so as to maximize company-wide revenue opportunities.
Communicates and adheres to marketing objectives and strategies within Marketing/Public Relations Department and with other departments, partners and agencies before, during and after a marketing project is implemented.
Manages and implements other duties as assigned.
Building Successful Relationships that Generate Sales and Marketing Opportunities Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy.
Provides all sales channels with creative and unique tools to assist in the sales and marketing of the property.
Acts as liaison between corporate and individual properties in rolling out programs and makes sure that properties are taking advantage of all opportunities provided through corporate.
Works with media buyer to plan and execute advertising.
Assists property in developing promotions for various campaigns, keeping in mind strategy and goals of promotion.
Assists property with materials, tracking/analysis and presentations to owners.
Acts on behalf of property with all vendors, exacting a balance between quality work and price, requesting estimates and approving all materials as needed.
Additional Marketing Responsibilities Keeps detailed files and records on all matters relative to property's marketing materials (photo usage rights, vendor contracts, etc.).
Monitors property compliance with corporate marketing guidelines.
Approves all invoicing.
MANAGEMENT COMPETENCIES Leadership Adaptability
- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication
- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making
- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Professional Demeanor
- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution Building and Contributing to Teams
- Actively participates as a member of a team to move the team toward the completion of goals.
Driving for Results
- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships Coworker Relationships
- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships
- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Global Mindset
- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability Organizational Capability
- Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management
- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise Applied Learning
- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen
- Understands and utilizes business information to manage everyday operations.
Technical Acumen
- Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods.
This includes alternative ways to inform and entertain via written, oral, and visual media.
Devising Sales Approaches and Solutions
- Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
Sales Ability: Persuasiveness
- Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
Supporting Sales Implementations
- Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
Sales Opportunity Analysis
- Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers’ business strengths, weaknesses, and key issues that can inform sales strategies and plans.
Basic Competencies
- Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills
- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning
- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension
- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension
- Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing
- Communicates effectively in writing as appropriate for the needs of the audience.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
We start with the customer and work backwards in everything we do, including in advertising. We believe that advertising, when done well, enhances the customer experience with delightful discovery for consumers and compelling performance for advertisers. The programs we deliver to advertisers enable them to build a unique connection with consumers, from first discovery to loyalty in a unique and compelling way versus any other media platform at scale.
We seek a seasoned leader to join the US, Go-To-Market (GTM) team for the Twitch Ads organization within Amazon. This role will report directly to the Director, Global GTM and Brand Safety and be the US leader for developing the unified go-to-market strategy and strategic execution for advertising solutions across Twitch, propelling us to be the top tier solution in live video advertising. He/she will lead the US team and partner with the broader global team setting the total Twitch Ads strategy.
Key job responsibilities
This is an exciting opportunity to be part of a fast growing and entrepreneurial organization, bringing innovation and growing adoption of Twitch. In particular he/she will:
• Drive the US vision, value proposition, programs, planning, and packaging solutions to grow our GTM approach and across all Amazon Ads video properties.
• Drive adoption of Twitch's advertising offerings, including business management in support of org goals around revenue, product adoption, advertiser maturity advancement, etc.
• Develop the US end-to-end strategy for positioning, pricing, packaging, and planning of Twitch's advertising offerings, alongside sales, product, sponsorships, strategy peers, and One Amazon.
• Aggregate VOC and partner with product teams to drive video solutions for customers and growth for Twitch; produce stack-ranked set of sales priorities, and influence requirements, roadmap decisions and trade-offs.
• Partner with Product, Sponsorships, & Ads Marketing on Video Sales and Marketing narratives.
• Customize the macro strategy to each sales vertical within the US Twitch Ads team.
• Contribute to the US Agency Upfront process for Amazon, as well as all similar annual processes as they relate to Video.
• Drive sales enablement of both current and new products & capabilities.
• Hire, develop and lead a team of GTM leads.
A day in the life
No two days look the same, but here's a glimpse into what leading the US Twitch Ads strategy looks like in practice.
You start your morning reviewing revenue and ad product performance data — spotting a standout result from an initiative you launched a month ago that becomes your team's win story of the week. By mid-morning, you're in a cross-functional sync with the Twitch product teams, shaping the GTM narrative for an upcoming interactive ad format and pushing back on pricing that undervalues Twitch's endemic audience.
Upfront season means your afternoons are spent pressure-testing the Twitch pitch — crafting a story that leads with the hard-to-reach 18–34 audience Twitch uniquely owns, and positioning the platform as a distinct, premium offering alongside Amazon's broader video portfolio.
Between meetings, you're running a sales enablement session with the Account Executive team, walking through objection handling on brand safety and competitive positioning against other video properties. Later, your team surfaces a recurring theme from advertiser conversations: measurement gaps. You draft a product ask and add it to next week's roadmap review.
You close the day reviewing a draft from a GTM team member — adding feedback, making connections, and setting them up for success. The Upfront deck ships tomorrow. You're ready.
About the team
Twitch is one of the more unique publishers. Our team is the single-threaded leader on all Twitch ad products, countries, and ad customer segments. We are responsible for overall Twitch Ads business strategy to fuel long-term growth and innovation – working closely with all sales and product teams across Amazon Ads and building on the foundation already established by integrating Twitch into the broader Amazon Ads organization.- 10+ years of building and leading large teams and working in matrixed operating structures experience
- Bachelor's degree or equivalent
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
- Experience in strategic marketing management and market analysis and demonstrated ability to build and execute a strategy with clear goals and objectives to align to business and service objectives, and support portfolio objectives
- Experience in marketing, brand advertising, media sales, or online advertising and close work with senior advertisers and agency stakeholders
- Experience in developing and executing an analytic vision to solve business-relevant problems
- Experience leading and executing Agency Upfronts.
- Track record of building programs, such as inventive structures and service offerings.- Experience hiring and growing top talent
- Can manage a high volume of requests and competing deadlines
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience delivering results, setting strategy, and running a large volume and high profile business
- Experience communicating results to operations and business leaders
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , CA, Santa Monica - 193,7 ,000.00 USD annually
USA, NY, New York - 213, ,200.00 USD annually
*This is an onsite position in Jacksonville, FL. At our Normandy BLVD Manufacturing site.
Summary/Objective
The Continuous Improvement Engineer is responsible for driving process optimization and operational excellence within Stellar Energy’s manufacturing and quality processes. Reporting to the Director of Quality Manufacturing, this role focuses on implementing and leading continuous improvement initiatives using advanced problem-solving methodologies such as 5Y2H, A3, 8D, and Fishbone diagrams. The position involves leading Kaizen activities, developing charters to support improvement projects, and enhancing the Quality Management System (QMS) in alignment with ISO 9001 standards. The Continuous Improvement Engineer collaborates with cross-functional teams to identify inefficiencies, reduce waste, and improve product quality and operational performance.
Company Summary
Stellar Energy provides state-of-the-art solutions customers build in for optimized energy performance now; and in the preparation for the energy needs of tomorrow. In business for 25 years, we’ve delivered added energy efficiency and capacity to customers in more than 15 countries. More dispatchable power. Increased LNG production. Greater Data Center efficiency and lower costs. Hyperscale deployment at the best possible speed to first megawatt. All delivered with the lower emissions required to support our partners’ unique sustainability objectives.
Stellar Energy specializes in a wide range of engineering and manufacturing solutions within the energy sector including turbine inlet air chilling, central utility plants, district cooling, combined heat & power systems, thermal energy storage, inlet air heating, data center chilling, and inlet air chilling for LNG facilities. Additionally, our expertise extends to start-up & commissioning, system health analysis, services, and training. Our in-house team of skilled engineers and dedicated tradespeople are the reason we are the global leader in customized solutions. Stellar Energy strives to add value to today’s energy infrastructure, achieving secure, affordable, and sustainable energy that will help to create a responsible energy economy.
Essential Functions
- Lead and facilitate continuous improvement initiatives using structured problem-solving tools, including 5Y2H, A3, 8D, and Fishbone diagrams, to identify root causes of process inefficiencies and quality issues.
- Develop and manage project charters to define objectives, scope, timelines, and deliverables for continuous improvement activities, ensuring alignment with organizational goals.
- Plan, organize, and lead Kaizen events to drive rapid process improvements, engaging cross-functional teams to implement sustainable solutions.
- Support the development, implementation, and continuous improvement of the Quality Management System (QMS) to ensure compliance with ISO 9001 standards.
- Conduct process audits and gap analyses to identify opportunities for improvement in manufacturing and quality processes, recommending actionable solutions.
- Collaborate with the Quality Control (QC) and Quality Assurance (QA) teams to integrate continuous improvement methodologies into daily operations, reducing variability and enhancing product reliability.
- Analyze operational and quality data using statistical tools (e.g., Minitab, Power BI, or Excel) to monitor performance metrics, identify trends, and propose data-driven solutions.
- Train and mentor employees on Lean, Six Sigma, and other continuous improvement methodologies to foster a culture of operational excellence.
- Monitor and report on key performance indicators (KPIs) related to process efficiency, quality, and cost savings, providing regular updates to the Director of Quality Manufacturing.
- Support the implementation of automation and technology solutions to streamline processes and improve operational efficiency.
- Act as a liaison between manufacturing, engineering, and quality teams to ensure seamless integration of improvement initiatives with organizational objectives.
- Ensure all continuous improvement activities comply with safety, environmental, and regulatory requirements, supporting Stellar Energy’s sustainability goals.
Required Education and Experience
- Bachelor’s degree in industrial engineering, Manufacturing Engineering, or a related field from an accredited university.
- Experience in continuous improvement, process engineering, or a quality-related role within a manufacturing environment.
- Demonstrated expertise in problem-solving methodologies such as 5Y2H, A3, 8D, and Fishbone diagrams.
- Experience leading Kaizen events and developing project charters for process improvement initiatives.
- Strong understanding of ISO 9001 standards and experience supporting or managing QMS processes.
- Proficiency in statistical analysis tools (e.g., Minitab, Power BI, or Excel) and Lean/Six Sigma methodologies.
- Lean Six Sigma Green Belt certification or higher is preferred.
Since 1995, National Products Inc., the creator of RAM® Mounts, has been the leader in premium mounting solutions for high-vibration environments. Our products are trusted by the most demanding industries—from powersports and automotive enthusiasts to law enforcement, fleet managers, and off-road adventurers. We design and manufacture rugged, versatile mounts for phones, tablets, GPS units, cameras, radios, and more—keeping critical gear secure in any environment. Proudly Made in the USA, our products come with a lifetime warranty, delivering unmatched reliability and performance.
Job Summary
Customer Service Representatives are responsible for maintaining a professional and friendly attitude while diagnosing and troubleshooting customer issues, with an emphasis on taking care of problems before they arise. They will collect all necessary information from customers, resolve their issues, follow up with them as needed, and deliver actionable data to internal teams to support proactively improving the customer experience from start to finish.
Duties and Responsibilities
- Interacts directly and courteously with customers, primarily by telephone or email.
- Directs unresolved issues to the appropriate resource for resolution.
- Records details of actions taken into the ERP and CRM systems as applicable.
- Analyzes transactions and corrects errors to ensure accuracy of customer records.
- Research customer records to track order status and fulfillment.
- Develops thorough knowledge of product line, pricing, estimated delivery times, drop-ship procedures, marketing promotions, and associated information.
- Provides price quotations, receives orders, arranges for returns, replacements, delivery of samples, and fulfills miscellaneous customer requests.
- Performs associated duties as assigned by supervisor.
- Serves as an internal resource to support Inside and Regional Sales Teams.
- Employs strong people skills to analyze and resolve customer inquiries and problems in accordance with established company guidelines.
Related Experience
- Minimum 5 years of experience working with customers to evaluate their needs.
- Must have track record of reliability and follow through with great communication skills.
- Experienced with MS Office Suite, MS Outlook, and customer order entry.
Education
- High school education required
- Associate degree preferred
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to perform the following activities:
- Reaching. Extending hands and arms in any direction.
- Standing. Ability to stand when needed to complete tasks.
- Sitting. Sitting at desk for sustained periods of time.
- Using Fingers. Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand.
- Grasping. Applying pressure to an object with the fingers and palm.
- Feeling. Perceiving attributes of objects, such as size, shape, or texture by touching with skin, particularly that of fingertips.
- Pushing. Using upper extremities to press against something with steady force to thrust forward, downward or outward up to 15 pounds.
- Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occasionally the employee must lift and/or move up to 15 pounds.
- Pulling. Using upper extremities to exert force to draw haul or tug objects in a sustained motion up to 15 pounds.
- Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Seeing. Specific vision abilities required by this job include close vision and the ability to adjust focus Depth Perception: ability to judge distance and space relationships. Field of Vision: ability to see peripherally. Accommodation: ability to adjust vision to bring objects into focus.
- Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
- Repetitive motion. Substantial movements (motions) of the fingers and hands.
Hourly Rate: $22.00 - $27.00 hourly
Benefits:
- Employer paid Medical, Dental, Vision, and Life Insurance
- Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
- 401k with up to 4% employer match
- Additional paid parental leave beyond state/federal offerings
- Quarterly catered lunch events for all employees
- RAM Mounts product discounts
Position Status: Full Time
Position Location: On-Site
A drug screening will also be required (THC or Marijuana not screened during pre-employment test).
Position title: Concession Manager
Location: Nordstrom - Scottsdale Fashion Square
Employment status: Full Time
FLSA status: Exempt
La Maison Longchamp
Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.
Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates.
Job Summary: The Longchamp Concession Manager oversees all aspects of running a profitable business on their concession shop floor, within our partner department stores (i.e., Nordstrom and Bloomingdales). The Concession Manager ensures the success of their team in all aspects of clientelling and sales, operations, professional development, merchandise presentation and merchandise assortment. The Concession Manager also liaises with their respective department store’s Store Director to ensure team alignment and an understanding of/compliance with all applicable protocols and policies. This position reports directly to Longchamp’s Retail Director.
Essential Duties & Responsibilities:
Leadership Responsibilities:
- Perform supervisory responsibilities including planning, assigning, and directing work; reviewing performance; rewarding and coaching employees; addressing complaints and resolving problems.
- Partner with Human Resources in recruiting, hiring and addressing various employee relation issues.
- Assign sales teams daily tasks and goals. Ensure proper completion through follow-up and coaching as needed.
- Complete weekly sales reporting, making suggestions and implementing adjustments to required areas.
- Train and develop shop associates in all aspects of the business; direct and monitor training and professional development.
- Partner as needed with the Warehouse Distribution Center, Customer Service Manager, Customer Service, other internal Concession/Store Managers, and France regarding shipping & delivery information.
- Review department/shop trends and recommend and initiates changes for maximizing goals and objectives.
- Any other tasks or responsibilities necessary, as instructed by the Retail Director.
Sales and Customer Service Responsibilities:
- Ensures consistently high standards of customer service through effective staff planning*, monitoring of training programs and timely communication of advertising special events.
- Provides each guest with outstanding customer service by greeting and offering water/espresso to each client, and demonstrating both brand and product knowledge
- Accomplishes sales and profitability goals for the shop through effective use of short and long-range planning, expense management and inventory control.
- Reviews shop trends and recommends/initiates changes for maximizing goals and objectives.
- Develops and maintains client books; teaches team members how to develop and maintain their own client books.
- Prepares for sales, activation events, and inventory periods.
- Gift wraps and bags items for customers; occasionally mail or arrange delivery for special-order items.
- Perform all POS transactions (including Cegid, Longchamp’s POS, and each respective department store’s POS) proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers’ checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with each POS’ manual guidelines.
- Properly prepare and send shipments; properly receive and check shipments.
Front & Back of House Operations:
- Ensure sales floor is merchandised appropriately and adequately stocked.
- Maintain an awareness of all product knowledge, information, and merchandise sales, etc.
- Oversee all concession floor moves/renovations, window displays, merchandise presentation or sales/event set-up and partners with the Visual Identity team to ensure compliance with seasonal standards.
- Tag merchandise as needed (not only during sales periods).
- Identifies computer price changes and errors and communicates to corporate Buying team immediately.
- Firm control over shrink and expenses.
- Stays updated on new items, shop promotions, and policies.
- Keeps the sales floor and stockroom clean and practices the highest standards of general housekeeping.
Requirements
Minimum Qualifications:
- This job requires a minimum of a High School Diploma (or GED) and either a degree in Retail, Fashion or related field or equivalent work experience.
- Minimum 5+ years of luxury retail, boutique or sales related work experience.
- At least 2+ years of supervisory experience, which has included: staff supervision, scheduling, training, merchandising, inventory, shrink control, budget management and goal setting.
- Understanding of inventory, customer’s sales experience and merchandising.
- Proficient with various systems, including point-of-sale programs (CEGID) and UPS.
- Working knowledge of Microsoft Excel, Outlook, and Microsoft Word.
Knowledge, Skills and Abilities:
- This job requires customary and regular independent judgment and discretionary powers in the day-to-day performance of job duties that ensures that company policies are fulfilled.
- Familiar with retail business operations.
- Proven communication and leadership skills.
- Speaks clearly so listeners can understand.
- Great interpersonal skills and ability to build long-term relationships, both internally and externally.
- Organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
- Ability to process information/merchandise through computer system and POS register system.
- Ability to read, count and write to accurately complete all documentation.
- Ability to operate and use all equipment necessary to run the shop.
- Ability to work varied hours/days as business dictates.
- Strong written and verbal communication skills.
Physical/Mental Requirements & Working Conditions:
- Moderate Work: Exerting up to 50 pounds of force occasionally, and/or up to 10-20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
- Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
- Standing: Remaining upright on the feet, particularly for sustained periods of time.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
- Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
- Can confidently express ideas clearly when speaking and/or writing.
The visual acuity requirements including color, depth perception, and field of vision:
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
The conditions the worker will be subject to in this position:
- The worker is subject to both environmental conditions: Activities occur inside and outside.
Benefits Offered:
- Medical, Dental and Vision Insurance
- 401(k) with Company Match
- Company-Paid Life Insurance
- Supplemental Life Insurance
- Accident Insurance
- Company-Paid Short-Term and Long-Term Disability Insurance
- Maternity and Paternity Leave
- Pet Insurance
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Gym Membership Reimbursement
- Paid time off, including vacation, personal, and sick days
La Maison Longchamp
Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.
Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates.
Job Summary: A Sales Associate is responsible for maintaining customer service as per company standards, generating sales, merchandising, cash register operations (POS), loss prevention, merchandising, and adherence to all company policies and store standards.
Essential Duties & Responsibilities:
Handles all aspects of Sales and Customer Service:
- Generates and maximizing sales by convincing clients to purchase the company’s products.
- Maintains an awareness of all product knowledge and merchandise care information.
- Stays updated on new items and customer service guidelines and store policies.
- Develops and maintains client books.
- Keeps records of sales.
- Follows customer service guidelines (i.e. proper greeting etiquette, returns, exchanges, transfers and loss prevention).
- Greets, serves and advises clients with outstanding customer service and a friendly smile.
- Gift wraps and bags items for customers.
- Assists with mailings, answers phone, and takes care of phone orders.
- Assists in floor moves, merchandising, and displays.
- Assists in processing and replenishing merchandise.
- Participates in receiving and monitoring floor stock.
- Stocks and re-stocks shelves, counters, and/or tables with merchandise.
- Tags merchandise as needed (not only during sales period).
- Keeps the sales floor clean and orderly and practice the highest standards of general house keeping.
Adhere to all company policies, procedures and practices.
- Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
- Works on special projects as necessary.
- Any other duties as assigned by management.
Job Requirements:
Minimum Qualifications:
- This job requires a minimum of a High School Diploma (or GED) and either have a degree in Retail, Fashion or related field or equivalent work experience and education.
- Three plus years’ high-end retail, boutique or sales related work experience.
- Understand inventory, customer’s sales experience and merchandising.
- Perform all Cegid transactions proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with Cegid Manual guidelines.
- Proficient with the UPS System.
- Properly prepare and send shipments.
- Properly receive and check shipments.
- Working knowledge in Microsoft Excel, Outlook, and Microsoft Word.
Knowledge, Skills and Abilities:
- Familiar with store operations.
- Ability to speak and communicate effectively with associates and customers using strong interpersonal skills.
- An organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
- Ability to process information/merchandise through computer system and POS register system.
- Ability to read, count and write to accurately complete all documentation.
- Read and understand work-related materials.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to operate and use all equipment necessary to run the store.
- Experience with researching and exploring new trends in the marketplace.
- May travel between boutiques as necessary for business reasons.
- Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
- Key characteristics include an organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
- Ability to read, count and write to accurately complete all documentation.
- Read and understand work-related materials.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- An understanding of the French language would be a plus.
Physical Demands & Working Conditions:
- Climbing: Ascending or descending ladders, stairs, etc.
- Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
- Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
- Kneeling: Bending legs at knee to come to a rest on knee or knees.
- Crouching: Bending the body downward and forward by bending leg and spine.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Standing: Remaining upright on the feet, particularly for sustained periods of time.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
- Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
- Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
- Grasping: Applying pressure to an object with the fingers and palm.
- Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
- Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
- Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
The physical requirements of this position:
- Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
The visual acuity requirements including color, depth perception, and field of vision:
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
The conditions the worker will be subject to in this position:
- The worker is subject to both environmental conditions: Activities occur inside and outside.
Salary Description
$21.45 - $25.00 per hour, plus monthly bonus
