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City of Kirkland

$87,107.49 - $102,479.52 Annually

Kirkland, WA

Full-Time

202100742

City Manager's Office

02/24/2026

3/15/2026 at 12:00 AM Pacific Time (US & Canada); Tijuana

Non-Exempt

AFSCME

• Supports the implementation of the City's communications program, including development of print publications, web content, social media, cable TV programming, and news media.
• Maintains, recommends improvements, and implements changes to the City Constituent Customer Service Portal. Coordinates functions with software vendor and trains City staff on the effective use of the software.
• Responds to customer inquiries regarding City and City programs: screens and prioritizes inquiries, ensuring that questions are responded to by distributing requests to the appropriate City staff or by providing service directly.
• Assists in Council communications including preparation of staff memos, Council presentations and public speaking points.

• Assists in researching, writing, publishing, and distributing media releases, City newsletter articles, fact sheets, and public education materials related to City programs and events.
• Drafts and designs brochures, flyers, invitations, and other documents to promote the City and inform the public.
• Conducts story research, script writing, and on-camera stand-up appearances for City produced videos and City cable news programming.
• Writes, edits, proofreads, and uploads content for the City's website including integration of text, images and video.
• Posts and monitors City social media sites and monitors external sites related to City interests.
• Provides planning and logistical support for events such as ribbon cuttings, dedications, and public appearances of City officials and community outreach events.
• Conducts special research projects as needed.

• Serves as backup Public Information Officer during emergencies and disasters working within the City's Emergency Operations Plan.

Knowledge of

• Microsoft Office software and illustration and layout programs such as InDesign.
• Media outlets and distribution protocols and AP style writing.
• General knowledge of municipal services and functions.

• Excellent written communication and ability to quickly produce newsletters, flyers, brochures, and other documents that are attractive and informative for the target audience.
• The use of web-based communication and social media for communicating with the public.
• Desktop publishing programs and techniques.
• Video production, script writing and producing content.
• Organization and listening skills.

• Conduct research using web-based resources and City documents and summarize results.
• Develop and maintain strong working relationships with internal customers.
• Work independently on assigned tasks.
• Manage multiple projects.
• Work with a diverse community and sensitivity to issues of equity and social justice.
• Outreach to communities traditionally underrepresented in civic life.

Minimum Requirements

• Education: Associate degree in communications, media, graphic design, marketing, videography, or related field; Bachelor's degree preferred.
• Experience: Three years' experience working in a similar or related position or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Demonstrated knowledge and skill in written communications, video production, media relations, development of social media content, and desktop publishing. Knowledge of local government functions preferred.
• Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

Machines, Tools and Equipment Used: Work involves computer use and audio/visual equipment (such as digital photo and video cameras).

Physical Demands: Work involves computer use, and occasional lifting of objects up to 50 pounds such as audio-visual equipment and tables.

Working Conditions: Work is primarily performed in an office setting and at other public settings for community meetings. May be required to attend evening and weekend meetings.

Selection Process
Position requires a cover letter (letter of interest) and resume for consideration of application submitted on-line. In your letter, please describe how you meet the minimum qualifications and your interest in this role. Applicants who are invited to interview will be notified by phone or email. Job is open until filled and first review will be made by 15th day of original posting.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call or Telecommunications Device for the Deaf at 711.

City of Kirkland

$22.80 - $27.22 Hourly

Kirkland, WA

Seasonal

202100726

Parks & Community Services - NKCC Coordinator

02/03/2026

Continuous

Non-Exempt

N/A

The Kirkland Parks and Community Services Department is seeking Recreation Attendant staff for the North Kirkland Community Center. This position acts as on-site City representative for recreation programs and activities. Nature camp is held outdoors in Kirkland parks. Teaches campers about native animals, flora, fauna, woodlands and bodies of water. Nature art, games, and discoveries fill each day. Nature Camp is Monday-Thursday, June 22-August 13, 9am to 3pm.

The role of the Recreation Attendant is to provide outstanding customer service and assist in providing operational support to recreation programs, facilities, and events within Parks and Community Services. Recreation Attendants serve as the on-site City representative. Recreation Attendants provide operational support including preparing spaces, assisting in leading and monitoring activities, and performing clerical work. Recreation Attendants aged 18 or older may work without on-site supervision.

Recreation Attendants may be assigned to:

• Programs, such as youth or adult sports.
• Facilities, such as North Kirkland Community Center, Peter Kirk Community Center, City Hall, or Heritage Hall.
• Events, such as festivals or special events taking place in Kirkland parks or City facilities.

Distinguishing Characteristics: The Recreation Attendant is an entry-level position that assists with programs, facilities, and events that the Recreation Lead or other recreation staff oversees. This position may report to Program Coordinators and/or Recreation Supervisors.

Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Assist with and monitor programs, facilities, rentals, and events.
• Open, close, and secure facilities and equipment.
• Prepare and distribute paperwork and supplies to program and event locations.
• Transport, set up, and take down equipment for programs and events.
• Greet and assist participants, staff, and the public in person and over the phone.
• Prepare verbal and written reports for staff.
• Report safety concerns and customer feedback to staff.
• Perform miscellaneous clerical tasks.
• Perform minor maintenance and cleaning as needed.
• Perform basic functions using program registration software such as enrolling participants, printing rosters, and data entry.

Peripheral Duties:

Support emergency response efforts within Parks and Community Services.

• Good verbal, written, and telephone communication skills are required.
• Ability to interact courteously with the public to acknowledge both compliments and complaints.
• Ability to work independently and as part of a team.
• Demonstrated good judgement in problem solving and responding to customer needs.
• Proficiency in standard computer software, such as Microsoft Office Suite applications Word, Excel and Outlook

Minimum Qualifications:

• Education: No minimum education requirements.
• Experience: 6 months of customer service experience.
• Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

Licenses and Other Requirements:

• Must be at least 18 years of age.
• Must have or be able to obtain First Aid/CPR certificate within 90 days of hire.
• May be required to possess a Washington State driver's license and submit a driving abstract, depending on area of assignment.
• Must be able to lift and carry 50 pounds and use stairs.

Physical Demands and Working Environment: Work may be performed in a variety of indoor and outdoor settings, including City facilities such as community centers, City parks, Lake Washington School District facilities and off-site locations. Work settings may involve high levels of noise, many people, adverse weather conditions, uneven terrain, standing for extended periods of time, and interruptions. Desk assignments are done at a computer terminal.

City of Kirkland

$34.30 - $40.35 Hourly

Kirkland, WA

Seasonal

202100707

Parks & Community Services - Rec. Services Supervisor

01/07/2026

Continuous

Non-Exempt

N/A

Note: This is an On-Call position that is not eligible for benefits.

Being an on-call employee means that your work schedule is not guaranteed, hours worked could range from 0 - 40 hours a week, depending on office needs. All hours worked are subject to Department of Retirement Services and Affordable Care Act reporting requirements. More information will be shared during the interview, and we encourage questions about the program.

SUMMARY:

The program assistant supports and assists with programs, facilities, services, and events within Parks and Community Services (PCS) and serves as a primary customer service agent.

This assignment is for a seasonal, temporary, non-benefited on-call program assistant, to support Kirkland's 4th of July Parade Celebrate Kirkland, hosted by PCS. This seasonal position is anticipated to begin in April and last through July or August, with up to 40 hours of work per week during that time. Most work will be done Monday-Friday at Kirkland City Hall, with occasional weekend or evening shifts. The on-call program assistant must be available to work July 4 and the days immediately preceding and following the holiday.

The ideal candidate possesses a strong work ethic, the capacity to prioritize tasks and work on a variety of projects with competing deadlines. Candidates should have the ability to be adaptable to new situations, ideas, and challenges and must be able to take initiative and work proactively. Must be self-motivated and work well as part of a supportive team.

This position will work closely with the Celebrate Kirkland team to help plan and carry out the event. Primary tasks include purchasing, vendor and parade entry support, volunteer recruitment and record keeping, marketing and outreach support, and other administrative functions.

The on-call program assistant is the primary contact for vendors, contractors, and volunteers to ensure logistical needs as well as contract terms and conditions are met.

The program assistant also serves as the on-site liaison for several events, facilitating the delivery and set-up of event equipment such as tables, chairs, pop-up canopies, marketing materials, audio-visual equipment and other supplies.

Job open until filled. Priority consideration will be given to candidates who apply before Monday, March 2.

Distinguishing Characteristics: This is the entry-level classification in the Parks and Community Services (PCS) Program series. The incumbent follows routine procedures and guidelines in the application of prescribed duties and works under close supervision with work frequently reviewed by a superior. This classification is distinguished from the Program Coordinator in that the latter performs more complex technical duties and responsible program coordination requiring a higher level of knowledge and skill.

Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Provides information and responds to inquiries. Staffs front office and provides customer service to participants, staff, and the general public.
• Performs registration procedures to include: enrolling in classes, accepting and receipting payments, maintaining wait lists, performing transfers, issuing class adjustments, program scholarships, compiling daily system totals and reconciliation for daily receipts of cash, check and credit card payments.
• Maintains and organizes supplies and equipment, purchases, and inventory materials, reconciles payments, p-card statements, contracts and billing.
• Responsible for facility rentals, including calculating and processing payments, deposits, refunds, scheduling and overseeing rental staff.
• Assists with data collection, reports, recordkeeping, expense, and revenue tracking, evaluating programs, new participant outreach, and quality assurance.
• Provides administrative support for Munis, TRIM, AdobeSign, Lucity, and similar programs including creating, entering, and processing contracts and agreements.
• Coordinates training and scheduling of staff, volunteers, and interns; provides emergency backup staffing as needed.
• Creates and maintains instructor contracts and enters into the City's record management software. Coordinates the processing of contracts.
• Assists with the organization and production of department events (i.e. Green Kirkland Program, community building events, etc.).
• Assists with publicizing and promoting programs, program brochure preparation, and maintaining City webpages.
• Inventories, purchases, maintains, and organizes program supplies and equipment.

Peripheral Duties:

• Performs functions as assigned in the City's emergency response plan in the event of an emergency.

Knowledge, Skills, and Abilities:

• Must have strong oral and written communication skills, the ability to work effectively with the staff, volunteers, and the public, and manage multiple tasks.
• Ability to communicate clearly both verbally and in writing, in person and on the telephone.
• Computer skills, e.g. Microsoft Office, fax, copy machine, calculator, and multi-line telephone system.
• Knowledge of registration software preferred.
• Knowledge of basic office procedures.
• Skilled in Microsoft Word, Excel and Publisher software.
• Knowledge of basic mathematics and bookkeeping principles.
• Skilled in receiving and receipting payments.
• Knowledge of customer service practices.
• Experience working with volunteers and the public
• Flexibility; gets along with people of all ages and abilities, adapts to changing work assignments.

Minimum Qualifications:

• Education: High School Graduate or G.E.D.
  1. Bachelor's Degree in Recreation or related field preferred
  2. Experience:
     1. 2 years of customer service.
     2. 1 year experience in an administrative support position
     3. 6 months of experience working in education, recreation, environmental, social or leisure services
• Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

Licenses and Other Requirements:

• Must possess a valid Washington State driver's license.
• Must possess or obtain CPR/First Aid certification within 6 months of hire.
• 2 years of cashiering or bookkeeping experience preferred.

Work is performed primarily in an office or community center setting and outdoors. Must be able to sit or stand for long periods of time. At times work will be a combination of indoor office environment and outdoors in all types of weather conditions. May be required to work nights, weekends, and holidays. Must be able to lift and carry 50 pounds.

Selection Process

Candidates are encouraged to apply as soon as possible. To be considered as a candidate for this position, you must submit with your application:

• Cover letter (letter of interest)
• Resume
• Responses to the supplemental questions

In your cover letter, please note how you meet the minimum qualifications.

Applicants who are selected for next steps in the hiring process will be invited by phone or email. Job open until filled with a first review date by the 15th day of initial post.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call or Telecommunications Device for the Deaf at 711.

Benefits

This position is not eligible for benefits.

City of Kirkland

$22.80 - $27.22 Hourly

Kirkland, WA

Seasonal

202100701

Parks & Community Services - KTUB Supervisor

12/23/2025

Continuous

Non-Exempt

N/A

The Youth Art Teacher guides young artists to explore, create, and discover the joy of self-expression through art! The teacher designs and guides youth in fun, engaging, hands-on projects with a variety of materials that spark imagination and encourage creativity. Must be able to teach both preschool-aged children with their caregivers and teenagers.

Job Summary

• Prepare and organize art supplies and classroom before each class; cleanup classroom after each class.
• Provide a safe, engaging, and welcoming environment that fosters fun, learning, and creativity for youth.
• Develop an age-appropriate curriculum for both preschool and teenage classes.
• Communicate effectively with caregivers and youth, offering guidance and encouragement throughout each activity.
• Maintain reliable and punctual attendance.
• Represent the City in a positive and professional manner with program participants.
• Follow/adhere to all city policies and procedures, and safety program regulations and requirements.

Hours of Work

This role is expected to begin mid-January. The instructor must be available on Wednesdays, from 9:00AM - 12:00PM for the preschool classes and Saturdays from 10:00AM - 1:00PM for teenage classes. Preschool classes follow the LWSD School Calendar and teenage classes occur twice a month throughout the calendar year.

Knowledge, Skills, and Abilities

• Demonstrated knowledge of various art mediums and techniques, including paint and clay.
• Patience and empathy.
• Good communication skills.
• Ability to interact courteously and professionally with the public.
• Ability to work independently or as part of a team.
• Demonstrated good judgment in problem solving and responding to customer needs.

Minimum Qualifications

• 2 years of experience working with and/or teaching youth, and their caregivers.
• 1 year experience teaching art
• 1 year of experience in customer service
• Applicants must possess or be able to obtain First Aid/CPR/AED certification prior to the position start date.
• Applicants must be at least 18 years or older by the start date.
• Must successfully pass all phases of the pre-employment hiring process, including but not limited to reference checks and a national criminal background check as required by the Child/Adult Abuse Information Act.

Preferred Qualifications

• 3 years of experience teaching youth (ages 2-17).
• 2 years of teaching experience in the arts (painting, drawing, and clay).

Physical Demands and Working Environment:
Work may be performed in a variety of indoor and outdoor settings, including City facilities such as community centers, City parks, Lake Washington School District facilities and off-site locations. Work settings may involve high levels of noise, many people, adverse weather conditions, uneven terrain, standing for extended periods of time, and interruptions. Desk assignments are done at a computer terminal.

Position requires a resume and cover letter for consideration of application. Please note how you meet minimum qualifications within the cover letter. Applicants who are selected for next steps in the hiring process will be invited by phone or e-mail. Candidates are encouraged to apply at the earliest possible date as screening, interviewing, and hiring decisions will be made through the recruitment period, until such time as the vacancy is filled. Job is open until filled with first review of applications will be by 15th day of original posting.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call or Telecommunications Device for the Deaf at 711.

City of Kirkland

$22.80 - $27.22 Hourly

Kirkland, WA

Seasonal

202100735

Parks & Community Services - NKCC Supervisor

02/13/2026

Continuous

Non-Exempt

N/A

This position is responsible for leading the mobile recreation program held at various park sites throughout Kirkland. Must be able to work as a team with other assigned staff and also independently with little supervision. Will perform and oversee the daily operations and activities, which include leading organized games, arts & crafts, and special events. Develops positive, supportive relationships with participants, parents, the public and other department staff. Conducts oneself in a professional manner that represents the City well; be involved and engaged in program & activities with the participants; use promotional materials that promote the program and activities; responsible and tracking of equipment and supplies. Will be responsible for driving a City Recreation van daily to pre-selected playground sites.

The successful candidate must be available to begin work Tuesday and Thursday between 1:00-5:00 and Friday's from 9:00-3:00. Program will start the week of June 26th and conclude the week of Aug 14th. The position has a variable hour work schedule, up to 17 hours per week. Schedule is Tuesday, Thursday and Fridays.

Essential Duties and Responsibilities

• Set-up and tear down of program equipment and supplies.
• Lead programs and activities.
• Prepare information and promotional materials that promote the program and activities.
• Work with youth between ages 4-12 in a positive manner.
• Interact professionally with participants and other employees.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Responsible for inventory and tracking of equipment and supplies.
• Maintain records and preparing reports.
• Follow/adhere to all city policies and procedures, and safety program regulations and requirements.
• Work effectively as a team.
• Plan, implement, and evaluate programs as well as adapt to playground conditions and participants.
• Physically set up and tear-down program equipment.
• Represent the City in a positive and professional manner; use good judgment and be a good role model for youth.
• Take initiative and possess strong work ethic.
• Work cohesively with other team members.
• Perform the essential functions of the job, with or without reasonable accommodation.
• Perform other duties and responsibilities as assigned.
• Maintain regular, reliable and punctual attendance.

• Safety practices and procedures applicable to assigned work
• Strong leadership skills
• Effective communication both oral and in written.

Education and Experience

Qualifications:

• Must be at least 18 years of age.
• High School Diploma or G.E.D.
• One-year of college course work in recreation, education or related field preferred.
• One-year experience working with youth and leading youth activities and programs preferred.

Licenses, Certificates and Other Requirements:

• Possession of a valid Washington State driver's license and possible MVR request in order to drive a City vehicle for work duties
• Must obtain First Aid/CPR certification within 30 days.
• Must successfully pass all phases of the pre-employment hiring process, including but not limited to, reference checks and a criminal background check.

Physical Demands and Working Environment: Work may be performed in a variety of indoor and outdoor settings, including City facilities such as community centers, City parks, Lake Washington School District facilities and off-site locations. Work settings may involve high levels of noise, many people, adverse weather conditions, uneven terrain, standing for extended periods of time, and interruptions. Desk assignments are done at a computer terminal.

Environmental Conditions/Physical Effort: Must be comfortable driving a van to and from work site. Work is primarily performed outside at local parks in varying weather conditions for extended periods. Must be able to lift/carry at least 40lbs.

Selection Process
Applicants who meet the minimum qualifications and requirements for the advertised position(s) will be invited by phone or email to interview. Position open until filled. First review of applicants 15 days after initial post.

Candidates who are selected to interview will be required to complete a criminal background check.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call or Telecommunications Device for the Deaf at .

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• Oversee a portfolio of over two hundred CTW volunteer projects in order to ensure the success of program, the internal stakeholder experience, and GS partnerships with community organizations. Responsibilities include project planning and project application review; managing project information on the program's internal web site; serving as main point of contact for nonprofits and internal stakeholders; grants processing; program administration and reporting; and planning, coordinating and overseeing transportation
  
• Work in partnership with various internal departments to coordinate on-going logistical planning (events, marketing campaign, marketing material distribution, and t-shirt fulfillment; drafting communications and training materials)
  
• Assist with end of CTW season program evaluation, including data collection and analysis
  
• Provide project management support for key elements of various pro bono initiatives, including nonprofit application review, drafting presentations and other program related materials, and project logistics
  

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• 3+ years of demonstrated experience in volunteer management, client services, events management, operations or Corporate Social Responsibility
  
• Strong interest in corporate philanthropy and community engagement
  
• Proactive and collaborative team player skilled at managing multiple projects and people
  
• Able to take initiative and drive work with moderate supervision
  
• Critical thinker with sound judgment and proven problem solving ability
  
• Strong written and verbal communication skills
  
• Rigorous attention to detail
  
• Excellent interpersonal skills in person, on phone, by email and voicemail
  
• Ability to work early mornings, evenings and occasional weekends as projects require
  
• Proficiency with PowerPoint, Excel and Word for presentations and data analysis
  
• Highest degree of integrity, professionalism, diplomacy and discretion
  

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• Support and execute compliance and governance initiatives, and ad hoc projects.
  
• Manage project workflows, documentation, and timelines across multiple concurrent efforts.
  
• Triage and track incoming requests while ensuring clear, timely communication with stakeholders.
  
• Create and maintain project materials such as plans, charters, resource tracking, and meeting documentation.
  
• Develop tools, templates, and repeatable processes to improve operational consistency.
  
• Track key metrics, analyze data, and provide insights to improve compliance adoption and program health.
  
• Conduct governance audits to ensure data accuracy and process adherence.
  
• Partner closely with cross-functional teams to strengthen relationships and ensure customer satisfaction.
  

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• 8+ years in program/project management, compliance operations, or similar.
  
• Experience working in highly regulated or technology driven environments preferred.
  
• Strong communication, organization, and stakeholder management skills.
  
• Proficiency project management tools (Jira and Google workspace).
  
• Ability to manage multiple projects simultaneously with high attention to detail.
  

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• AI Program Regulations and Compliance
  
• Driving Change management
  
• Internal Tooling - Launch Calendar specific internal tool
  
• Risk review and governance processing
  

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• Project Management
  
• Communication
  
• Collaboration
  

Rite-Hiteis the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. Arbon Equipment, a Rite-Hite company, is North America's premiere distributor of dock and door equipment. To continue our growth, we have an opening for a SalesTrainee.

Successful entry level sales candidates will begin their Rite-Hite careerinourSales Training Programat our world headquarters in Milwaukee, Wisconsin. During this time, they will learn our products, our industry, and our customers. In addition, trainees will learn the industrial sales process, including prospecting, territory planning and management, negotiation, and account management strategies. Upon successful completion of training, they will be promoted to an outside sales position in one of ourArbon offices.

Rite-Hiteprides itself on having the best products and the best representation in the industry. Therefore, candidates for this position must meet all of the following qualifications to be considered:

• Four year college degree
• Outstanding work ethic and tenacious drive to succeed
• Excellent communication, presentation, and interpersonal skills
• Strong computer skills
• Excellent organizational skills
• Prior sales and customer service experience helpful
• Good mechanical aptitude helpful
• Ability to temporarily relocate for 3 months to Milwaukee, WI (housing and relocation assistance provided)
• Valid drivers license and good driving record required

We provide our Sales Force with everything needed for success. This includes the leading product lines in the industry, award-winning marketing, excellent initial and ongoing training, sales tools, laptop, iPad, smart phone and car allowance, tolls and parking. Do you want to control your income? Come work for a leader and see what you've been missing! We reward your success with a competitive base salary andunlimitedearnings potential, and also provide a comprehensive benefits program (medical, dental, vision, life, and disability coverages) and excellent retirement program that includes 401(k) with company match and profit sharing.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

Arbon Equipment - A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Arbon Equipment - A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

This position will be located in Chicago, IL with a hybrid schedule to our downtown Chicago's office Tuesday through Thursday and work from home Monday and Friday.

What We Need:

We are looking for a Program Manager who will play a vital role in our customers' success, embody excellent customer service, and set the bar in relationship management and strategic program design. This role sits at the heart of our relationship with customers, managing the daily interactions that result in trust and true partnership, and delivering business value through our suite of products and services.

At the highest level, the Program Manager uses technology to solve business challenges, leads the implementation of solutions and programs that deliver business value, advocates for customers' success, and evangelizes our products and services.

As a Program Manager with Forsta, you will;

• Immerse yourself in the client's business - understand their unique challenges, business and program objectives, and success measures
• Collaborate with clients, partners, and cross-functional teams to gather requirements, prepare budgets, develop project plans, and manage the delivery process
• Own delivery process, ensuring accurate, on time, profitable delivery of solutions and programs that delight clients and lead to growth over time
• Provide a single point of contact for clients, team members, and partners throughout delivery
• Champion our products - leverage the latest Forsta tools, features, and functionality to meet customers' needs
• Build deep client relationships to support customer success and account growth
• Inform clients, commercial leads, and management of progress, risks, and growth opportunities
• Advocate for clients internally with regard to product ease of use, user experience and design, new features and functionality to bring the voice of the customer to Product and R&D

Responsibilities:

• Present information clearly and confidently to clients and stakeholders within and outside the organization
• Demonstrate competence and confidence with the full VOC/E product and services suite, including those available through our partner networks
• Ability to think creatively about solving client issues or concerns to improve program outcomes, and deliver value; works effectively with varying degrees of ambiguity
• Effectively troubleshoot basic technical issues and translates technical jargon to business language for client contacts
• Provide guidance and best practice for use of the platform to achieve program objectives over time
• Identify potential risks and opportunities within assigned accounts to support retention and growth
• Implement projects on existing client accounts and lead new client implementations on small, mid-market, and large accounts
• Play an active, visible role in account planning on assigned book of business; support design, development, planning, and execution of strategic roadmaps for clients
• Support RFPs and other pre-sales activities as part of new client acquisition under the direction of Principal PM or Director
• Lead internal initiatives designed to improve the customer experience with Professional Services or the products and services we offer
• Participate in the training and onboarding of new/junior team members on assigned work

Qualifications:

• 3 to 5+ Years' of Market Research project management experience.
• Previous experience working with Forsta Plus or Decipher is a plus
• Professional demeanor, excellent written, and oral communication skills
• Demonstrated track record of success in outstanding customer service
• Capable of developing/maintaining long-term business partnerships with clients
• Ability to multi-task and effectively manage all responsibilities attached

Education:

Bachelor's degree is required.

About You:
You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented - a driver of projects, gets things done, with a "can-do" attitude.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $80,000to $95,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

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