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WFM Real-Time Analyst
Salary not disclosed
Waukegan, IL 3 days ago
Job Title: WFM Real-Time Analyst

Location: Remote

Duration: 6 months


Description


  • Monitoring the status of phone agents
  • Monitoring telephone queues
  • Communicating with agents
  • regarding schedule adherence
  • regarding schedule adjustments
  • Communicating with supervisors
  • about agent status
  • about phone queue mitigation
  • about skill changes
  • Updating meetings, callouts, etc.
  • Coordinating ad hoc off-line time with the supervisors throughout the day.


Job Description

Contact Center.

This analyst will be supporting the WFM Team, Contact Center Agents, and Leadership with the goal of creating a remarkable impact for our patients and healthcare providers.

Position will be responsible for ensuring the right resources are in the right place at the right time to reduce cost, support operational growth, and ensure the appropriate and productive utilization of contact center resources.

Applicant will maintain and update Forecast, Agent Schedules, Intraday, Shrinkage, Reporting and supporting real time contact center operations.

  • Reviews, analyzes, and evaluates business systems and user needs.
  • Documents requirements defines scope and objectives and formulates systems to parallel overall business strategies.
  • May require an associate degree in a related area and 3+ years of experience in the field or in a related area.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field. Generally, supports commodity or generic/unspecified skills, such as Application Support, Business Analyst, Compliance Consulting, Domaine SME, SharePoint BSA.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision.
  • Primary job functions do not typically require exercising independent judgment. Typically reports to a manager or a team Lead.


Responsibilities:


  • Support Contact Center Workforce Management (WFM) processes for Forecasting, Scheduling, intraday, shrinkage and Reporting Analytics to ensuring business goals, objectives, and service level agreements are satisfied.
  • Monitor and analyze call and activity volumes vs. available staff and optimize resource schedules to maintain contact center key performance indicators.
  • Maintain and update schedules for staff to ensure optimal coverage with the right resources, in the right place, at the right time.
  • Develop, analyze, and deliver WFM and Contact Center reports with lessons learned from prior day/week/month.
  • Maintain and adjust agent resource assignments ensuring they receive the right calls at the right time.
  • Review and approve agent time off and schedule change requests.
  • Research and analyze agent schedule adherence issues/concerns and deliver suggestions for improvement.


Qualifications:

* Prior medium to large call-center experience required

* Prior WFM administrative and real-time scheduling support

* High school diploma or GED equivalent required

* College degree preferred

* Requires skills in all the following:

a) Establishing resource schedules

b) Supporting intraday real-time scheduling activities

c) Identifying and delivering real-time schedule staffing decisions

d) Developing, analyzing, and delivering WFM and contact center reports

e) Maintaining and administering the WFM platform

Ability to communicate in a clear and professional manner (both written and verbal) to all levels of management

Experience training individuals or groups on new concepts and processes

Experience coaching agents to drive performance improvement

Ability to influence and lead others without direct authority

Innovative problem solver with an attention to detail and a focus on accuracy

Experience with WFM platforms preferred (i.e. Five9/VO, NICE InContact)

Contact Center Experience

Description Details

1. What are the top 3-10 skills requirements should this person have?

1) Attention to details

2) Experience with Excel, Visio and PP

3) Able to document training guides

4) Data analytical aptitude

5) Excellent communication skills

6) WFM tasks (Forecasting/Scheduling/Intraday/Shrinkage)

7) Experience with working with reports

8) Data analytical aptitude
Not Specified
Clinical - LTSS Service Care Manager
🏢 Spectraforce Technologies
Salary not disclosed
Miami, FL 3 days ago

Position Title: LTSS Service Care Manager

Work Location: Candidates must reside within the state of Florida - Specifically Region 11 (Miami-Dade/Monroe would be amazing) northern Miami (Hialeah) 33012, 33013, 33147 (Miami) 33130, N, Miami 33180 is also okay

Assignment Duration: 3 months, contract to hire

Work Schedule: 8 am - 5 pm EST Mon - Fri

Responsibilities:

Remote Training - 30 days

Involves field-based training where the case managers will get to shadow on their last week (week 5) - hands on experience




  • Working with members in a face-to-face environment
  • This position does have the intent to convert based on performance and eligibility
  • 8-5 Mon-Fri; Monthly and quarterly member contact and will include 80% travel. Remote role. Will require a driver's license.
  • Managing a case load for healthcare members with long-term care needs.
  • Geriatric long-term care
  • Member assessments and notes.
  • Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development.
  • Monitor delivery of services and follow-up with members, caregivers, or provider s through in-person visits and telephonic contact
  • Authorize and coordinate referral for services.
  • Ensure provider services are delivered without gaps and identify functional deficiencies in care plans.
  • Assist in coordinating the development of informal or voluntary services to integrate into the member care plan Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services!


Assist members with filing and resolving complaints and appeals



Candidate Requirements

Education/Certification
Required: Requires a Bachelor's degree and 2 - 4 years of related experience

Preferred: n/a

Licensure
Required: n/a
Preferred: n/a


  • Years of experience required
  • Disqualifiers
  • Best vs. average
  • Performance indicators


Must have:

Case management (2 years)

Strong Microsoft skills

Nice to have

Bi-lingual or Tri-lingual would be great but must be able to communicate (verbal and written) in English as well. The members will have intakes in English, but should there be any language barriers that is why the team is seeking someone Bi-Lingual.

  • Previous LTC or Hospice experience
  • Bilingual - Spanish preferred with strong English skills
  • Hialeah to North Miami - preferred. Also 33133, 33130, 33129, 33147


Previous interview feedback from HM on a general level:


  1. candidates are lacking in answering questions from the team during the interview
  2. Even though the team is seeking bi-lingual candidates - they are noticing that if English is not their first language, they may not be understanding the ask / question
  3. The team needs to ensure the CW can provide adequate and sufficient feedback

Assessments to members will be completed in English - but with that they are looking to ensure comprehension

Best vs. average:

Someone with great time management and great communication and written skills to the hiring manager it is very important for this person to be a team player

Someone who is adaptable to change

Training is completed virtually and not everyone is a virtual learner - this person should know and be comfortable with that


  • Top 3 must-have hard skills
  • Level of experience with each
  • Stack-ranked by importance
  • Candidate Review & Selection


1
targeted case management is a good background to have

2
Case management is a great background to have

3
Strong Microsoft skills

Position is offered by a no fee agency.
Not Specified
Associate Attorney
Salary not disclosed

Terrific South Florida firm seeks litigation attorney with at least 4 years of experience for their Miami office. Outstanding opportunity for an attorney to break into real estate law. The firm is one of SFLA's premiere firms for real estate law and the position is a mix of commercial & real estate litigation. Wonderful firm for long term/career development. Mentorship and owners who will care to help you grow as an attorney and learn to attract clientele.

Firm is open to attorneys who are more experienced and may have some business as well, but they need attorneys with at least 4 or so years of litigation (no trial experience needed, but depositions, etc., yes). Firm has a relatively strict base salary of max 150k (if you have no business of your own), but bonuses throughout the year (when team wins, but also other possibly structured case managment bonuses). Great place to ride coattails of former judges. Very hard to get into commercial/real estate! Here's a wonderful opportunity with nice people.

Send me (Pablo Markelis at ) resume as Word Document for immediate consideration. I have placed attorneys with 40+ law firms in SFLA - Hope to chat soon!

Check out my website for 25+ South Florida job opportunities for Attorneys!

Not Specified
Asbestos Associate Attorney
Salary not disclosed
Manhattan, New York 3 days ago

About Us

Meirowitz & Wasserberg, LLP, is a trial law firm dedicated to helping injured people get the justice they deserve. We have offices in New York, New Jersey, Pennsylvania, South Carolina, North Carolina, Illinois, Florida, California, and Texas. We only represent people—not corporations. Our nationwide practice affords us the opportunity to make a difference on a broad scale, and we are looking for colleagues who share our passion.

About the Role

We are seeking an enthusiastic Asbestos Attorney to join our Midtown Manhattan office and support our experienced legal team. This is a full-time position in-person position. Some travel may be required. The ideal candidate will have experience working in a personal injury firm or the DA's office.

You Will:

  • Manage all aspects of asbestos-related cases, from initial client consultations to trial, under the guidance of senior attorneys.
  • Conduct depositions and discovery, write motions, and appear in court.
  • Conduct thorough research on asbestos-related cases, including the history of talc sourcing and mines, scientific literature, and various sources of discovery.
  • Collaborate with experts in fields such as occupational health, toxicology, and geology to analyze and present compelling evidence.
  • Support senior attorneys in settlement negotiations with opposing parties, insurance companies, and other stakeholders.
  • Stay updated on the latest developments in asbestos-related law, scientific research, and industry trends to provide the best legal counsel possible.
  • Meet with clients to gather information about their asbestos/talc exposure history.

You Have:

  • At least 2 years of experience litigating personal injury cases.
  • Active bar license.
  • Licensed to practice in NY.

Nice to Have:

  • Asbestos Litigation Experience Preferred.
  • Understanding of asbestos litigation preferred.
  • Experience in other types of litigation.

Our Benefits:

  • Comprehensive Medical, Dental and Vision Insurance Plans
  • Paid Time Off
  • Commuter Transit Program
  • Retirement Plan

The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Not Specified
Litigation Associate -National Boutique Law Firm NYC or NJ (Hybrid)
Salary not disclosed
New York, Hybrid 3 days ago

Our client, a Prestigious, Boutique Litigation Firm, is seeking an Attorney to join their NYC or North-Central NJ office.

This position will be hybrid.

Candidates should have 1+ years of insurance defense experience.

Competitive base salary ($120k - $170k+ DOE), bonus, matching 401k and benefits. Must have the NY Bar or NJ Bar. No billable hour requirement! Nice work environment.

Please email resumes to

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other legally protected status.

EOE Employer/Vet/Disabled


Remote working/work at home options are available for this role.
Not Specified
Restaurant guest service manager (restaurant assistant manager), $72,000 - $96,500
Salary not disclosed
Kapolei, Hawaii 3 days ago

Are you a Disney enthusiast and even more enthusiastic about food & beverage management? Are you looking for an opportunity to take your restaurant leadership experience into a large Fortune 500 company based in Hawaii.

You believe that being a strong leader means more than just managing a team of employees.

It means being inspiring, supportive, motivational, fair, honest, approachable, and compassionate.

Are you ready to join this team and make an impact?As a Restaurant Assistant Manager, you will manage and lead the day-to-day restaurant operation with emphasis on cast and guest satisfaction.

You will provide leadership, support, motivation and development of your cast members creating a positive environment that encourages ownership and accountability, while providing a quality guest experience.

In your role, you will monitor and ensure exceptional service and food quality and presentation.

You will also develop and nurture partnerships with resort partners to provide a seamless guest experience.

As an Assistant Restaurant Manager, you will meet or exceed financial goals and ensure operational compliance with loss prevention standards and will adhere to State of Hawaii and company food safety standards.This position reports to the Food & Beverage Manager.This position is Full-Time and will be working onsite at our beautiful Aulani resort on Oahu, Hawaii.Please apply if you have:• Proven two years of Restaurant management experience • Previous revenue responsibility of $1 M annually • Knowledge of financial aspects of an operation • Demonstrated passion of guest service and cast development • Demonstrated ability to improve operational processes and efficiencies • Demonstrated strong partnering, organizational, and decision-making skills • Demonstrated focus on continuous improvement • Proven computer skills • Demonstrated ability to develop, teach and work with a diverse team • Ability to work in a rapidly changing environmentIt would be nice if you have:• Demonstrated knowledge of wine and spirits • Sommelier certification • Proven 2 years of leadership in a AAA four or five diamond rated restaurant • Multi-lingual Japanese/English speaking • Current or previous experience in HawaiiREQUIRED EDUCATIONHigh School degree or equivalentDESIRED EDUCATIONBachelor's degree or equivalentOur Benefits : Disney offers a rewards package to help you live your best life.

This includes health and savings benefits, educational opportunities and special extras that only Disney can provide.

Learn more about our benefits and perks at The hiring range for this position in Hawaii is $72,000 to $96,500.

The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Not Specified
Director, Manufacturing Science and Technologies (no agencies please)
Salary not disclosed
Boston, MA 3 days ago

Convergent Therapeutics, Inc. is a clinical-stage biotechnology company focused on developing tumor-selective alpha radio antibodies to target cancer. The company was founded by world-renowned experts in clinical care and research, drug development, and cancer biology, and Convergent’s proprietary platform is licensed from Cornell University. In harnessing the selectivity of antibodies and tumor-destructive potential of alpha radioisotopes, Convergent's radio antibodies precisely target cancer cells with potent, localized radiation.


In addition to the roles and responsibilities outlined below, we value team members who are eager to make an impact and grow with us professionally. We are seeking an individual who enjoys multi-tasking and has the willingness and flexibility to assume additional responsibilities as assigned.


Location: 50 Milk Street, Boston, MA


Reporting to: Caitlyn Harvey, SVP of Technical Operations


Responsibilities

  • Create a strategy and lead the MSAT function through CPI, Phase 3 IND submission, PPQ and CPV (this includes API, Drug Substance, and Drug Product).
  • Lead technology transfers and author technical documents including reports, standard operating procedures, master batch records, work instructions
  • Collaborate with the Development Lead to learn and document the process as well as co-author development protocols and development technical reports.
  • Responsible for authoring key IND updates and justifications
  • Responsible for authoring MVP
  • Provide onsite support at the CDMO, develop a training plan for manufacturing operators, and oversee process execution
  • Lead investigations to troubleshoot process execution challenges including RCA
  • Demonstrate ability to engage and effectively influence team members across multidisciplinary teams while prioritizing multiple projects and meeting deadlines
  • Drive curiosity, scientific rigor and excellent problem-solving skills across a fast-paced performance driven environment


Requirements

  • BS and/or MS in Chemical, Biological, or Biomedical Engineering
  • 10+ yrs or equivalent combination of education and work experience
  • Experience authoring IND sections
  • Previous experience with antibody based drug substances and antibody-drug-conjugates
  • Detail-oriented with good problem-solving, technical writing and verbal communication skills
  • Ability to effectively work in multidisciplinary teams, meet deadlines, and prioritize multiple projects
  • Aptitude for working in a self-driven, performance/results-oriented, fast-paced matrix environment
  • Well versed with cGMP requirements and working in a regulated environment, including experience as person-in-plan and/or GMP operator.
  • Working knowledge of statistical design of experiments (DoE) and RCA.
  • Excellent technical writing skills
  • Ability to travel up to 25% of the time
  • This is a Hybrid role, in office 2 to 3 days a week
  • We are considering Greater Boston based candidates only


Nice to haves:

  • Knowledge of radiochemistry
  • Understanding of analytical methods such as HPLC, SPR, and cell based assays.
  • Experience developing scale down models


Equal Opportunity Employer

We are committed to recruiting, developing, and retaining the most talented people from a diverse candidate pool. All aspects of employment, including the decision to hire or promote, will be based on aptitude, performance, and business need. We do not discriminate on the basis of race, color, religion, sex, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, or any other legally protected status. We will make reasonable accommodation for qualified individuals in accordance with applicable law.

Not Specified
FSQA Supervisor (Wholesale Food Manufacturing #35346)
Salary not disclosed
Tempe, AZ 3 days ago

A Global Food Wholesale company is looking for a Food Safety and Quality Assurance Supervisor (FSQA Manager) in Tempe, AZ.


Responsibilities of Food Safety and Quality Assurance Supervisor (FSQA Supervisor):

  • Review and maintain all Quality Assurance and Food Safety records, and other documents that pertain to HACCP, USDA, and the FDA.
  • Coordinate activities with regulatory agents such as the USDA Inspector, FDA Auditor, and customer Auditor.
  • Develop and Implement HACCP plans for products.
  • Work with the customer QA team and manage Product RECALL.
  • Oversee inspection of incoming raw materials and outgoing finished goods.
  • Initial and ongoing training of the employees on policies and procedures.
  • Solve quality and food safety-related problems.
  • Organize, maintain FSQA documents and supervise FSQA Team
  • Adjust programs to conform with regulatory changes or internal modifications to ensure conformance is relevant.
  • Investigate a product/process failure while minimizing downtime
  • Ensure that operational and pre-operational sanitation is acceptable by developing the necessary verification activities.


Requirements of Food Safety and Quality Assurance Supervisor (FSQA Supervisor):

  • HACCP Certification.
  • SQF Practitioner Certification.
  • PCQI Certification.
  • Must understand and audit FDA, GMP, HACCP (HRPC), and SQF requirements
  • Nice to have bachelor's degree in food science, Biological Sciences, or related.
  • Basic knowledge of Food Laws and Regulations.
  • Knowledge of inputs, outputs, raw materials, waste, quality control, costs, and techniques for maximizing the manufacture and distribution of goods.



Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.


We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. All offers of employment may be contingent upon successful completion of a background check in compliance with applicable laws.

We prioritize direct applicants; third-party resumes may not be reviewed.

Not Specified
Director of Quality
Salary not disclosed
Boston, MA 3 days ago

About the Role


We’re looking for a Quality Director to lead and evolve our quality function as we scale regulated medical devices that incorporate AI/ML software. This role sits at the intersection of hardware, software, and data science and will be critical in ensuring our products meet regulatory requirements while maintaining development velocity.


You’ll report to the VP of Quality & Regulatory and work closely with Engineering, Regulatory, Clinical, and Operations. The right person for this role is comfortable in a fast-moving environment and knows how to build practical, right-sized quality systems.


What You’ll Do


Lead the Quality Function

  • Own and continuously improve our Quality Management System (QMS)
  • Lead and develop a small but growing quality team
  • Establish KPIs and reporting for executive leadership
  • Serve as the quality voice at the leadership table


Ensure Regulatory Compliance

  • Maintain compliance with FDA 21 CFR Part 820, ISO 13485, and EU MDR
  • Prepare for and lead FDA inspections, ISO surveillance audits, and notified body audits
  • Support regulatory submissions from a quality perspective
  • Monitor evolving FDA guidance on AI/ML-enabled devices and ensure alignment


Support Product Development

  • Embed Design Controls into hardware and software development processes
  • Ensure compliance with IEC 62304 for software lifecycle processes
  • Oversee risk management activities (ISO 14971), including FMEA and hazard analysis
  • Partner with Data Science teams on AI model lifecycle controls (training data management, model updates, change control, performance monitoring)


Post-Market & CAPA

  • Oversee complaint handling, MDR reporting, and CAPA processes
  • Drive investigations and ensure root cause analyses are thorough and actionable
  • Use data trending to proactively identify quality risks


Supplier & Manufacturing Quality

  • Establish and maintain supplier qualification and audit processes
  • Oversee incoming inspection and production quality controls
  • Partner with Operations to ensure scalable manufacturing processes


What you'll do


Experience

  • 10+ years in quality roles within medical devices or regulated healthcare software
  • At least 3–5 years in a leadership capacity
  • Direct experience with FDA inspections and ISO 13485 audits
  • Experience supporting both hardware and software products
  • Familiarity with AI/ML in a regulated environment strongly preferred


Technical Knowledge

  • Deep understanding of:
  • FDA QSR (21 CFR 820) and ISO 13485
  • ISO 14971 risk management
  • IEC 62304 software lifecycle requirements
  • Working knowledge of Agile/Scrum environments
  • Comfort reviewing technical documentation and working closely with engineers and data scientists


Leadership Style

  • Hands-on and pragmatic
  • Comfortable operating in ambiguity and growth environments
  • Able to push back when needed
  • Strong communicator with auditors, executives, and technical teams


Nice to Have

  • Experience with Software as a Medical Device (SaMD)
  • Background in AI/ML model governance or data quality controls
  • ASQ certification (CQE, CMQ/OE, etc.)
  • Prior experience in venture-backed or scaling organizations
Not Specified
Pharmacy Manager
Salary not disclosed

Position: Pharmacy Manager

Location: Foxborough, MA, 02035

Duration: Direct hire

Shift times: Monday-Friday, 8:30am-5pm ET

Pay Rate: $165,000 - $180,000/year


JOB DESCRIPTION

A large client of Insight Global is seeking an experienced Pharmacy Manager to lead operations at a closed-door specialty pharmacy. This individual needs to have experience with USP (797) Sterile Compounding, as well as proven management experience including overseeing staff and pharmacy operations. This Individual will oversee Pharmacy Techs and Pharmacists. The pharmacy hours are 8:30 – 5 pm.

Relocation may be provided with the right license.


REQUIRED SKILLS AND EXPERIENCE

- Active Massachusetts Pharmacist license

- Sterile compounding experience & understanding of USP 797

- Infusion experience

- 2+ years management experience

- Experience working at specialty pharmacy or hospital (no retail pharmacy)


NICE TO HAVE SKILLS AND EXPERIENCE

- Connecticut License or willing to get it

Not Specified
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