Nginx Default Config Example Jobs in Usa

Pyramid Systems is seeking an Cloud Logging Engineer (Splunk & AWS) who is responsible for ensuring the availability, performance, and security.

• Advise on cost efficiency for future usage and cost optimization for current infrastructure.
• Automate the management and enforcement of policies.
• Create and maintain documentation related to architecture and operational processes for CLS (Centralized Logging Solution).
• Develop a set of best practices and architecture patterns.
• Help maintain regulatory compliance of the CLS (Centralized Logging Solution) infrastructure.
• Help monitor and maintain CLS performance, availability, and capacity.
• Help maintain application container images.
• Offer solutions for ingestion of logs to Splunk via cloud native solutions.
• Maintain all infrastructure as code.
• Provide operations monitoring of CLS platform to enable proactive issue identification, response, and resolution.
• Recommend and execute improvements to the existing CLS architecture and design with growth and scalability in mind to optimize performance, stability, reliability, and agility.
• Responsible for reporting on current infrastructure status, and planning for future usage.
• Responsible for Beats agent deployments and container infrastructure analysis, optimization, and capacity planning.
• Maintain CI/CD pipelines for configuration deployments to applications.
• Support large-scale deployments with data feeds from multiple on premise and cloud data centers.
• Upgrade, install, configure monitoring solution for AWS for Windows and Linux servers.
• Utilize automation tool such as Terraform, Ansible, AWS Cloud Formation, Azure Resource Manager, or similar.
• Participate in a rotating on call schedule and weekly off hours maintenance.

• Splunk certification required***
• Candidate background eligibility requirements are United States citizen or be a Permanent Resident and have lived in the United States for at least 3 years, clean criminal background and able to obtain a Public Trust (High-Risk) Position.

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline OR AWS/Azure Certification (AWS Professional / Specialty Cert. OR Azure Expert / Advanced Cert.) OR 4 years of relevant experience in one of the VAECOT suite of tools (Science Logic, Dynatrace, Turbot, AppDynamics)

• Minimum of three (3) years of experience in leading technical teams to achieve objectives and outcomes.

• Minimum of six (6) years setting up, configuring, and using AWS cloud operational tools to ensure service level agreements and performance targets are met, and continued compliance with policies, standards and guidelines.

• Minimum of three (3) years specific to monitoring Centralized Logging Solution (CLS)/Splunk

• Subject matter expertise with ALL VAEC Cloud Service Providers which currently includes Microsoft Azure and Amazon Web Services (AWS).

• Experience with programming with Splunk language (SPL) or equivalent (e.g., Python, Powershell, AWS or Azure CLI).

• One or more of these Splunk certifications: Splunk Core Certified Power User, Splunk Core Certified Advanced Power User, Splunk Enterprise Certified Admin, Splunk Enterprise Certified Architect, Splunk Enterprise Security Certified Admin, Splunk IT Service Intelligence Certified Admin.

• Knowledge of enterprise logging, with a focus on security event logging.

• Solid understanding of cloud concepts, either using Azure or AWS semantics.

• Experience in one or more of the VAECOT suite of tools, shown below:

VAEC Operational Tools (VAECOT)

Some experience in one or more of the following tools:

Third party tools

* Application Performance Monitoring: Dynatrace, AppDynamics

* Cloud Security: Nessus, NetSkope, Enterprise Security External Change Council, Identity and Assessment Management, Continuous Monitoring as a Service, McAfee, eMASS, Centrify

* Cloud Governance: Turbot

* DevOps/Configuration Management/Help Desk: Ansible, Service Desk, ScienceLogic, ServiceNow, SPLUNK, Jira ServiceDesk, Cloudockit, GitHub

* Containerization: Red Hat OpenShift

* Migration: CloudKey, Version One

* Reporting: Apptio

Cloud Service Provider (CSP) Operational Tools Tools/Services

* AWS Security: System Manager (Explorer and OpsCenter), CloudWatch, Config, CloudTrail, Elasticsearch (Kinesis DataStreams), GuardDuty, Inspector, Key Management Service (KMS), Security Hub, Directory Service, Identity and Access Management, Resource Access Manager, Cognito, Secrets Manager, Certificate Manager, Artifact

* Aws Monitoring and Logging: QuickSight, Eventbridge (AWS Kinesis DataStreams), Simple Notification Service (SMS), Elasticsearch (AWS Kinesis DataStreams), CloudTrail, CloudWatch

* Aws Networking: Virtual Private Cloud (VPC), Route S3, API Gateway, Direct Connect, AppStream 2.0, Transit Gateway, Elastic Loadbalancer, Firewall Manager, WAF & Shield

* AWS Storage: Cloud Tiering Services to S3 from On-Prem, Simple Storage Services (S3), S3 Glacier, Storage Gateway, Elastic File System (EFS), Backup

* Azure Security: Monitor (Log Analytics and ASC), Event Hubs, Security Center (ASC), Information Protection (AIP) , Key Vault, PowerBI, Network Watcher (Performance Monitor), Monitor (Log Analytics and ASC)

* Azure Monitoring and Logging: Information Protection (AIP), Advance Threat Protection, Security Center (ASC), Information Protection (AIP), Key Vault, Active Directory, Role Based Access Control (RBAC), Resource Manager (ARM), Resource Graph (ARG), Active Directory B2C, Key Vault, App Service, Service Trust Portal

* Azure Networking: Virtual Network, Traffic Manager, DNS, Application Gateway, Express Route, Web Apps, FrontDoor, VPN Gateway, Loadbalancer, Firewall

* Azure Storage: NetApp File Service, Storage (Blobs, Disks, Files, Queues, Tables), Storage Archive Access Tier, StorSimple, Files, Backup

The ideal candidate will have the following qualifications:

Documentum Expertise

7+ years of experience in designing, developing, and troubleshooting Documentum applications (Content Server, D2 Config, D2 Classic, D2 Smart View, Brava, CTS, Xplore, DFC Client).

Strong understanding of Documentum architecture, object model, and security.

Experience with platform upgrades and migrations.

API Development

2+ years of experience implementing REST APIs using Spring Framework, preferably for Documentum or similar ECM platforms.

Programming & Tools

5+ years of experience with Java and Python.

Proficient in tools and frameworks such as Git, Jenkins, Jira, IntelliJ, Tomcat/J2EE, and relational databases.

Cloud Experience (AWS)

3+ years of experience working with AWS services including EC2, ECS, RDS, ALB, SSM, SQS, SNS, Lambda, and AWS SDK.

Preferred certifications include AWS, Documentum, and Java.

#LI-CGTS

TS-2652

• We are seeking a seasoned professional with deep expertise in OpenText Documentum and Enterprise Content Management (ECM) systems.

The ideal candidate will have the following qualifications:

Documentum Expertise:

• 7+ years of experience in designing, developing, and troubleshooting Documentum applications (Content Server, D2 Config, D2 Classic, D2 Smart View, Brava, CTS, xPlore, DFC Client).
• Strong understanding of Documentum architecture, object model, and security.
• Experience with platform upgrades and migrations.

API Development:

• 2+ years of experience implementing REST APIs using Spring Framework, preferably for Documentum or similar ECM platforms.

Programming & Tools:

• 5+ years of experience with Java and/or Python.
• Proficient in tools and frameworks such as Git, Jenkins, Jira, IntelliJ, Tomcat/J2EE, and relational databases.
• Solid understanding of design patterns and software architecture.

Software Development Practices:

• Familiarity with unit testing, code coverage, deployment processes, vulnerability management, and system monitoring.

Cloud Experience (AWS):

• 3+ years of experience working with AWS services including EC2, ECS, RDS, ALB, SSM, SQS, SNS, Lambda, and AWS SDK.
• Skilled in troubleshooting AWS deployments, reviewing configurations, security policies, and analyzing logs.

Agile Methodology:

• Strong understanding of Agile Scrum practices such as sprint planning, backlog refinement, daily stand-ups, and retrospectives.

Collaboration & Communication:

• Ability to work effectively with cross-functional teams and communicate technical concepts clearly.
• Self-Management.
• Capable of managing time, tasks, and priorities independently.

Certifications:

• Preferred Certifications include AWS, Documentum, and Java.

#LI-CGTS

#TS-3142

Role: Cybersecurity Engineer

Location: Atlanta, GA (Hybrid)

Duration: 6 Months

Job Responsibilities / Typical Day in the Role

• Implement and maintain WAF protections across web/API properties.
• Write and tune WAF rules (e.g., custom rules, bot controls, rate limits).
• Analyze logs/alerts to identify malicious patterns and false positives; adjust policies.
• Collaborate with product/engineering to integrate WAF in the SDLC and CI/CD.
• Build automation and capabilities via code to support WAF program
• Document runbooks, change procedures, and playbooks for common scenarios.
• Participate in on call rotation

Must Have Skills / Requirements

Experience with Cloud Environments

• 2+ years of experience

Scripting Experience

• 2+ years of experience; Python/Bash/Go Lang – at least one of these

IaC Experience

• 2+ years of experience working with infrastructure as code.

Nice to Have Skills / Preferred Requirements

• Terraform/CloudFormation for WAF config as code; CDN integrations.
• Security certs (e.g., GIAC/GWAPT, CISSP/CSSLP) are a plus but not required.
• Oracle Cloud or GCP experience.

We are seeking a seasoned professional with deep expertise in OpenText Documentum and enterprise content management systems. The ideal candidate will have the following qualifications: Documentum Expertise

7+ years of experience in designing, developing, and troubleshooting Documentum applications (Content Server, D2 Config, D2 Classic, D2 Smart View, Brava, CTS, xPlore, DFC Client).

Strong understanding of Documentum architecture, object model, and security.

Experience with platform upgrades and migrations.

API Development

2+ years of experience implementing REST APIs using Spring Framework, preferably for Documentum or similar ECM platforms.

Programming & Tools

5+ years of experience with Java and Python.

Proficient in tools and frameworks such as Git, Jenkins, Jira, IntelliJ, Tomcat/J2EE, and relational databases.

Solid understanding of design patterns and software architecture.

Software Development Practices

Familiarity with unit testing, code coverage, deployment processes, vulnerability management, and system monitoring.

Cloud Experience (AWS)

3+ years of experience working with AWS services including EC2, ECS, RDS, ALB, SSM, SQS, SNS, Lambda, and AWS SDK.

Skilled in troubleshooting AWS deployments, reviewing configurations, security policies, and analyzing logs.

Agile Methodology

Strong understanding of Agile Scrum practices such as sprint planning, backlog refinement, daily stand-ups, and retrospectives.

Collaboration & Communication

Ability to work effectively with cross-functional teams and communicate technical concepts clearly.

Self-Management

Capable of managing time, tasks, and priorities independently.

Certifications

Preferred certifications include AWS, Documentum, and Java.

SERVICE DESK ENGINEER (WA/OR/ID)

CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY

Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.

We are seeking a talented individual for the role of Service Desk Engineer. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties. This role reports to the Service Desk Manager.

You will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from Cisco, Juniper, HPE, Aruba, Palo Alto, Fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments. This is a great opportunity to build your IT career while working on exciting technologies and environments.

Work schedule is typically Monday through Friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends.

Duties/Responsibilities

• Build and maintain a deep technical understanding of technologies, including routing, switching, wireless, edge, and web application firewalls, servers, storage, backup systems and software systems
• Work on detailed and complex support incidents across multiple technologies and disciplines as part of a team of engineers
• Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality
• Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
• Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
• Other work-related duties as assigned

Qualifications/Requirements

• 1-3 years of equivalent technology experience
• Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:
• Networking (Cisco, Aruba, Juniper)
• Wireshark/tcpdump comfort and ability to isolate “network vs app vs ISP.”
• Hands-on experience supporting solutions from some of the listed vendors above
• Create and maintains network diagrams, runbooks, configs, “known issues,” and standardized deployment templates
• Experience planning and executing network changes with rollback plans, maintenance windows, and stakeholder communications
• Run short client calls, summarize issues plainly, and provide “what happened / what we did / what’s next” updates
• Demonstrate ability to deliver consistent outcomes across multiple customer environments by following standardized processes, documenting thoroughly, and communicating proactively
• Strong interpersonal, written, and oral communication skills
• Strong analytical and problem-solving skills
• Strong customer service orientation
• Candidate must be able to conduct research into issues and problems
• Candidate must be able to present ideas in user-friendly language
• Candidate must be highly self-motivated and self-sufficient
• Candidate must be able to effectively prioritize tasks in a high-pressure environment
• Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.

Compensation/Benefits

Compensation DOE

RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.

Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support

JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

• Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
• Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
• Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
• Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
• Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

• Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
• Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
• Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
• Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
• Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
• Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

• Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
• Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

• Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
• Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
• Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

• Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
• Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

• Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
• Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
• Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

• Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
• Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

• Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
• Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
• Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

• Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
• Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

• Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

• 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
• Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
• Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

• Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
• Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
• Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
• Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
• Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
• Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
• Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
• Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
• Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

• Apple Device Support/Deployment certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
• VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

• Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
• May require limited travel for deployments, vendor meetings, or training.

Location: Hybrid: Los Angeles, Remote: Pacific Time Zone

Department: Game Design

Employment Type: Full-time

About the Role:

Refactor Games is a AAA sports video game studio. We are developing the next generation of professional football (soccer) video games using Unreal Engine 5.

We are seeking a Game Designer - Economy to help design and balance the in-game economy for our AAA European football title developed in Unreal Engine 5. You’ll work on systems that define how players earn, spend, and progress through the game, ensuring a fun, fair, and engaging progression experience that supports long-term player engagement and economic health. Your work will influence reward structures, currency flows, seasonal content, and player motivation loops that keep players invested in the game.

** NOTE: All applications must include a Cover Letter. Please detail your past experience with Sports Game development and relevant soccer experience/fandom, if applicable. **

Experience:

• 2+ years of experience in game design, including roles focused on economy, progression, or balancing systems (AAA or live service experience preferred).
• At least 1 shipped AAA title preferred, bonus points for sports titles.

What You'll Work On:

• Design and balance in-game economies, including player earnings, currency flows, reward pacing, and progression structures that align with game vision and player expectations.
• Build and maintain models, spreadsheets, and simulations to represent economic flows and outcomes, helping to inform design decisions and tuning.
• Collaborate with game designers, live ops teams, and engineers to ensure economy systems integrate smoothly with gameplay mechanics, progression, and live content updates.
• Analyze economic data, player behavior, and KPIs to identify friction points, balance issues, or opportunities for improvement.
• Contribute to defining reward structures, progression loops, and player incentives that support both engagement and retention.
• Create clear documentation for economy systems, assumptions, design decisions, and tuning rationale for implementation by development teams.
• Participate in playtests and iterate designs based on feedback and performance metrics.

Requirements:

• Strong analytical and modeling skills, including comfort with spreadsheets and economic simulations.
• Understanding of reward loops, progression pacing, and player motivation models for modern games.
• Ability to communicate concepts and design rationale clearly in both written and verbal form.
• 
  
• Passion for football games and knowledge of how progression and economy should support meaningful, long-term player engagement.

Bonus Points:

• Experience working with or in Unreal Engine 5 workflows or tools (data assets, config systems, scripting).
• Familiarity with live service economies, seasonal content, or ongoing content updates.
• Basic data analysis skills using BI tools (e.g., Looker, Tableau) or analytics dashboards.
• Experience with telemetry or A/B testing to validate tuning decisions.

What We Offer:

• A chance to work on a high-profile AAA football franchise and drive key systems that impact millions of players.
• Close collaboration with top designers, engineers, and live ops experts.
• Competitive salary, and benefits.
• Growth opportunities into senior design or specialized economy roles.

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our On-boarding and Integration Support Team!

Responsibilities

Onboarding and Integration Support- Primary responsibilities will be EDI/pickup matching and follow up support for OBI customers. EDI/Pickup matching- this will include review of default matching, identifying needs for enhanced matching and determining why/where default matching is breaking. The broad view will be to find common fixes with large application across our systems for wholesale solutions. Follow up support will include the continued monitoring, problem solving and communication on items that arise from customers going through the OBI process. Currently there is a high-level spot check being done due to time constraints/workloads that has been identified as an area where additional support is needed to be a best-in-class carrier.

Benefits:

• Health, Dental, Vision, and Life Insurance
• Paid time off
• 401(k)
• ROOM FOR GROWTH!!

Job Description

The team leader is responsible for managing the team involved in auditing end to end mortgage life cycle comprising active & default servicing activities (Eg. Foreclosure, Bankruptcy, Cashiering, Escrow, Loss Mitigation, Claims, Property preservation, HELOC etc.)

Responsibilities:

• Maintain monthly performance measurements: Timeliness, production goals, compliance/regulatory, and customer satisfaction
• Manages the day-to-day operations of the mortgage servicing associates. Ensures compliance with state and federal lending laws and investor guidelines
• Develops, analyzes, and completes monthly reports in order to track and monitor production, efficiency, compliance with investor guidelines against stated objectives and associate quality against established standards
• Disseminates policies, procedures, and announcements to staff in a timely manner and conducts regular and recurring meetings with staff in order to build an effective communication flow.
• Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.
• Develops performance standards and measurements for staff in order to accurately assess actual performance against established goals.

Additional responsibilities of the TL includes:

• Maintaining service level standards
• Perform internal Quality check, providing floor support and feedback to other staff.
• Responding to all emails efficiently

Person Specification

Knowledge/Experience:

• Minimum 1-3 years of Team Handling experience
• Minimum 5-8 years of US Mortgage active as well as default servicing experience

Competencies/Skills:

• Strong communication skills, verbal and written.
• Strong analytical skills
• Demonstrated ability to resolve complicated issues as they arise.
• Proven organizational skills and demonstrated ability to prioritize and multi-task.

Skills:

• Flexible (Willingness to work in night shift),
• Knowledge of MS Office
• Positive and flexible attitude
• Attention to detail.
• Customer focused.
• Good Team Player/Strong Interpersonal skills