Nextech Internet Jobs in Usa
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Blufox Mobile is hiring Sales Representatives, and we want you to join our team today! We offer aggressive hourly pay plus a rich commission. Our reps can make $18-35 per hour. Our entrepreneurial and innovative work culture ensures limitless opportunities for growth within the company and our excellent training program positions you well to be a successful contributor to this essential business.
Blufox is a fast-growing branded partner for Comcast XFINITY services with locations in 15 states and rapidly expanding. Under the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE, Home Security, Video and Voice providers to residential and business customers.
As a preferred branded partner, Blufox has seen extensive growth and is poised to expand its retail footprint to over 200 locations across the US in the coming years.
The ideal candidate is someone with retail experience and eager to be a part of our growing team! Experience selling Mobile and Cable products is a huge plus.
As a Sales Rep your primary duties will be promoting the sale of all Xfinity services and products Internet, MOBILE, Video, Home Security and Voice. You will develop a foundational knowledge of Comcast products and services, utilize sales skills, and learn to maximize sales through effective upselling while maintaining a positive customer experience.
Benefits include:
- Medical, Dental, Vision, 401k
- Paid training
- Opportunities for promotion- We have several managers who have been promoted from within.
- Blufox ESOP- Employee Stock Ownership Program (* for select stores) This provides employees and opportunity to own a part of the company they work for as a reward for loyalty and performance.
- Exclusive employee growth and reward programs:
- Automatic compensation increases through \"Blufox Raise Program\". This allows front line employees to earn multiple raises per year. You can influence the increases you get by the work you do. Take charge of your own destiny and never feel like you need to have uncomfortable conversations about pay increases.
- Blufox \"Milestone Program\" provides employees rewards and recognition every time they hit required sales objectives. \"Level Up\" from Sales Associate to Lead Sales Associate to Senior Lead purely on the basis of your performance.
- Annual \"Blufox Winners Circle\" trip to Mexico. Top Reps, Managers and DMs get an all-expenses paid trip to Mexico at an upscale resort where you can celebrate your successes with other winners and company leadership.
*Ask your interviewer about these unique employee-focused programs.
Core responsibilities:
Sales
Do you use internet, mobile, cable, voice or home security products? Then you are already familiar with what you have to sell.
Present, promote and sell these products/services using effective knowledge to existing and prospective customers. Sell additional services by recognizing opportunities and articulating our competitive advantage to up-sell accounts, explaining new features.
Execute sales closing techniques consistently, repeatedly, and in a timely manner to maximize your Gross Profit.
Create value around all our products and services and tailor a package to fit our customer's needs.
Meet and exceed sales targets consistently and maximize your own commissions.
Customer service
Maintain a courteous and friendly attitude when interacting with customers in a constantly changing environment.
Build a positive work relationship with customers to enhance the image and public perception of a company.
Strive to achieve the maximum Net Promoter Scores (NPS) with each customer interaction.
Organization goals
Work well with the team, have relationship management skills and openness to feedback.
Stay up to date with current and emerging communications and entertainment technologies for both the Company and its competition.
Achieve overall performance goals of the organization.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.
Job Qualifications
Wireless/Cable/Retail sales experience preferred
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time, Open Availability
Job Types: Full-time, Commission
Pay: $35,000.00 - $65,000 per year
Blufox Mobile is hiring Sales Representatives, and we want you to join our team today! We offer aggressive hourly pay plus a rich commission. Our reps can make $18-35 per hour. Our entrepreneurial and innovative work culture ensures limitless opportunities for growth within the company and our excellent training program positions you well to be a successful contributor to this essential business.
Blufox is a fast-growing branded partner for Comcast XFINITY services with locations in 15 states and rapidly expanding. Under the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE, Home Security, Video and Voice providers to residential and business customers.
As a preferred branded partner, Blufox has seen extensive growth and is poised to expand its retail footprint to over 200 locations across the US in the coming years.
The ideal candidate is someone with retail experience and eager to be a part of our growing team! Experience selling Mobile and Cable products is a huge plus.
As a Sales Rep your primary duties will be promoting the sale of all Xfinity services and products Internet, MOBILE, Video, Home Security and Voice. You will develop a foundational knowledge of Comcast products and services, utilize sales skills, and learn to maximize sales through effective upselling while maintaining a positive customer experience.
Benefits include:
- Medical, Dental, Vision, 401k
- Paid training
- Opportunities for promotion- We have several managers who have been promoted from within.
- Blufox ESOP- Employee Stock Ownership Program (* for select stores) This provides employees and opportunity to own a part of the company they work for as a reward for loyalty and performance.
- Exclusive employee growth and reward programs:
- Automatic compensation increases through \"Blufox Raise Program\". This allows front line employees to earn multiple raises per year. You can influence the increases you get by the work you do. Take charge of your own destiny and never feel like you need to have uncomfortable conversations about pay increases.
- Blufox \"Milestone Program\" provides employees rewards and recognition every time they hit required sales objectives. \"Level Up\" from Sales Associate to Lead Sales Associate to Senior Lead purely on the basis of your performance.
- Annual \"Blufox Winners Circle\" trip to Mexico. Top Reps, Managers and DMs get an all-expenses paid trip to Mexico at an upscale resort where you can celebrate your successes with other winners and company leadership.
- *Ask your interviewer about these unique employee-focused programs.
Core responsibilities:
- Sales
- Do you use internet, mobile, cable, voice or home security products? Then you are already familiar with what you have to sell.
- Present, promote and sell these products/services using effective knowledge to existing and prospective customers. Sell additional services by recognizing opportunities and articulating our competitive advantage to up-sell accounts, explaining new features.
- Execute sales closing techniques consistently, repeatedly, and in a timely manner to maximize your Gross Profit.
- Create value around all our products and services and tailor a package to fit our customer's needs.
- Meet and exceed sales targets consistently and maximize your own commissions.
- Customer service
- Maintain a courteous and friendly attitude when interacting with customers in a constantly changing environment.
- Build a positive work relationship with customers to enhance the image and public perception of a company.
- Strive to achieve the maximum Net Promoter Scores (NPS) with each customer interaction.
- Organization goals
- Work well with the team, have relationship management skills and openness to feedback.
- Stay up to date with current and emerging communications and entertainment technologies for both the Company and its competition.
- Achieve overall performance goals of the organization.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.
Job Qualifications:
- Wireless/Cable/Retail sales experience preferred
- High school degree or GED
- Ability to stand for long periods of time
- Ability to lift objects weighing up to 25lbs
- Reliable transportation
- Full Time, Open Availability
Job Types: Full-time, Commission
Pay: $35,000.00 - $65,000 per year
About TaskForce
TaskForce builds capacity and community for the most influential nonprofits, brands, and people taking on the most pressing challenges facing our state, our nation, and our world.
Over the past decade, we've powered culturally resonant social impact campaigns — from political moments like Hotties for Harris and the Hope Campaign, to national youth movements like March for Our Lives, to civic initiatives such as LA vs. Hate and Safer at Work. We've activated for brands like T-Mobile, MTV, and YouTube, and are recognized as one of the largest producers of public art in the country.
Our work sits at the intersection of culture, politics, creativity, and community — and increasingly, that includes wearable and collectible culture. What people wear, carry, post, and share is how movements become visible.
About This Role
TaskForce is seeking a Director of Apparel & Social Commerce to help lead our growing merchandise ecosystem as a tool for movement building, cultural storytelling, and political expression.
This role sits at the intersection of product, culture, and distribution. It's about shaping apparel and cultural ephemera — and ensuring those products actually travel through the internet, communities, and creator networks where culture spreads.
The Director will guide product direction and storefront management across TikTok Shop, Instagram Shop, Shopify, and emerging platforms, while also playing a core role in marketing, creator distribution, and paid acquisition strategy.
Key Responsibilities
Movement-Driven Merch & Product
- Help develop merchandise tied to political, cultural, and social impact movements.
- Translate campaign messages and cultural moments into wearable and shareable visual objects.
- Treat merch as a tool for identity, solidarity, and message amplification.
Apparel & Ephemera Focus
- Lead day-to-day development across apparel (shirts, hoodies, hats) and cultural ephemera (posters, stickers, buttons, prints, totes, and other small-format items).
- Ensure products align with current culture, protest traditions, internet aesthetics, and streetwear-adjacent trends.
Marketing & Distribution
- Develop strategies to distribute merch through creators, influencers, and community partners.
- Support and manage paid acquisition efforts across social platforms to amplify product visibility.
- Identify organic distribution pathways — meme pages, movement networks, cultural communities.
- Help ensure merch is embedded in cultural moments, not just posted on storefronts.
- Collaborate on launch plans that combine storytelling, creator seeding, and platform-native content.
Social Commerce & Platform Management
- Manage storefront presence across TikTok Shop, Instagram, Shopify, and emerging platforms.
- Understand platform algorithms, in-app shopping behavior, and how products perform in social video.
- Optimize product storytelling, visuals, and merchandising for social-first audiences.
Design Direction & Trend Awareness
- Bring awareness of design trends across streetwear, meme culture, internet-native visuals, and political graphics.
- Work closely with designers, illustrators, and creators to produce culturally fluent work.
Operations & Coordination
- Coordinate with creative, campaign, and partnerships teams to align merch with key initiatives.
- Work with production and fulfillment partners to execute drops and ongoing inventory.
- Help build systems for fast-turn creative and production tied to cultural or political moments.
Requirements
- 5+ years in merch, apparel, culture-driven e-commerce, or product marketing.
- Experience with TikTok Shop, Instagram shopping, Shopify, or similar platforms, including the build out of digital storefronts from scratch.
- Experience working with creators, influencer distribution, or social-first marketing ecosystems.
- Familiarity with paid social acquisition and performance-driven product promotion.
- Strong design sensibility and understanding of trend-driven, culturally relevant merchandise.
- Experience in fast-moving, culturally responsive environments.
- Interest in or experience with social impact, politics, advocacy, or movement-based work.
Benefits
- Salary Range: $120,000 - $150,000 plus incentives
- Full health, dental, and vision coverage.
- Remote-first team: candidates may live anywhere in the United States.
- Work at the intersection of culture, politics, creativity, and media.
- Collaborative, mission-driven environment focused on real-world impact.
Humana is looking for a Field Care Manager, Behavioral Health to join the IL Medicaid team. In this position, you will report to the Manager, Care Management and connect with members both face-to-face and telephonically. The Field Care Manager serves as the primary point of contact, providing integrated care to ensure members receive timely, high-quality, and coordination services that meet their needs. You will employ a variety of strategies, approaches, and techniques to manage a member's health issues and resolve barriers that hinder effective care. Using a holistic, person-centered approach, you will enhance behavioral health outcomes, reduce care gaps and support Illinois' FIDE population through comprehensive, integrated behavioral health care management.
EARN A $3,000 HIRING BONUS! $1,500 is paid after 6 months (180 days) of employment and $1,500 is paid after 1 year (365 days) of employment. You must be employed until those dates to be eligible to receive the payment.
Position Responsibilities:
- Utilize high-quality, evidence-based behavioral health services through personalized care coordination, crisis intervention, peer support, and strong collaboration with medical and behavioral health providers.
- Provide comprehensive, integrated support to members experiencing behavioral health conditions, including children, adolescents, adults with serious mental illness (SMI) and serious emotional disturbance (SED), Substance Use Disorders (SUD) and justice-involved members.
- Engage members in their own communities, meeting them face-to-face whenever possible to build trust and facilitate meaningful care coordination.
- Coordinate behavioral health and medical services, ensuring appropriate provider engagement and adherence to treatment plans.
- Improve member's health literacy while simultaneously addressing health related social needs to positively impact member's healthcare outcomes and well-being.
- Serve as the driver of the member's interdisciplinary care team (ICT), overseeing care planning, transitions, and service delivery.
- Facilitate ICT meetings, ensuring communication among providers, Service Coordinators, and Care Management Extenders.
- Proactively support transition of care efforts.
- Will work with autonomy but reach out when support is needed.
- Collaborate with internal departments, providers, and community-based organizations to link to appropriate services and create a seamless, culturally competent care experience that respects the members' preferences and needs.
- Follow processes and procedures to ensure compliance with regulatory requirements by the Illinois Department of Human Services (IDHS), Center for Medicare and Medicaid Services (CMS) and the National Committee on Quality Assurance (NCQA).
- Other job responsibilities as assigned
Use your skills to make an impact
Required Qualifications
- This role is regionally based in Joliet, IL. Must reside in Joliet or a surrounding city (New Lenox, Lockport, Crest Hill, Shorewood, Frankfort, Preston Heights, Rockdale, Fairmont, Ingalls Park)
- Active Illinois licensed LCSW, LMFT or LCPC (No supervisees or provisional licenses)
- 2+ years of post-degree clinical experience in behavioral health setting.
- Case management experience working with complex SMI, SUD, SED population.
- Ability to travel to region-based facilities and homes for face-to-face assessments.
- Ability to use a variety of electronic information applications/software programs including electronic medical records.
- Intermediate to Advanced computer skills and experience with Microsoft Word, Outlook, and Excel.
- Valid driver's license, car insurance, and reliable transportation.
Preferred Qualifications
- Case Management Certification (CCM)
- 3+ years of in-home assessment or care coordination experience.
- Experience working with Medicare, Medicaid and dual-eligible populations
- Field Case Management Experience
- Knowledge of community health and social service agencies and additional community resources
- Previous managed care experience
- Bilingual
Additional Information
- Workstyle: This is a remote position that will require you to travel.
- Travel: Up to 75% of the time for collaboration and face-to-face meetings and field interactions with staff, providers, members, and their families.
- Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Central Standard Time (CST).
- This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
- This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.
WAH Internet Statement
- To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Join our Internal Constrcution Crew (ICC) in Delavan, WI!
The Fiber Construction Technician performs the general labor associated with outside plant construction for PON/fiber optic networks. This includes, but is not limited to, assisting with the installation of communications facilities (both buried and aerial). Work is performed in accordance with state and local regulations in a safe manner.
This position is eligible for a $1,000 sign-on bonus! (Payout terms apply)
Training:
As a Fiber Construction Technician, you will have the opportunity to obtain a Class A CDL through our in-house training program. You will attend safety training at one of our new facilities where you will also be trained on Pole Climbing and Bucket Trucks. On-the-job training includes exposure to various construction equipment including Directional Drill Rigs, Mini Excavators, Trenchers, and Locators. Fiber optic training includes Fusion Splicing, Fault Detection, and exposure to OTDRs and other advanced testing equipment.
The duration of training varies based on the team assignment. Training for underground teams is 3 weeks, with an additional 1 week required for aerial training. Depending on factors such as market needs, prior skills, and team size, some individuals may only complete underground training, while others may undergo the full 4-week program, including aerial training.
**This position may be eligible for relocation assistance. For further information, please contact the Talent Acquisition team.**
Responsibilities:
- Performs general construction labor in various weather conditions while utilizing safety fundamentals.
- Assists with and performs the transportation of required construction equipment to and from the worksite.
- Assists with and performs the placement of new aerial and buried fiber according to maps, staking sheets, and locate markings.
- Uses hand tools, cable locators, and test equipment.
- Installs and/or sets enclosures (buried and aerial) vaults, pedestals, and handholes.
- Climbs poles, ladders, towers, and other structures as needed; uses bucket truck when required.
- Marks/labels fiber optic and/or copper facilities.
- Uses dispatching application and associated tools.
- Assists with fiber splicing and repairs.
- Assists with outside plant preventative maintenance.
- Services, cleans, maintains, and repairs equipment.
- Completes all related paperwork in a timely manner.
- Provides assistance to field services technicians, as needed.
Qualifications:
Required Qualifications
- 6+ months experience in any combination of the following areas: customer service, electrical or utility construction, -OR-technical certification (or higher) -OR- current military service, or prior military service with honorable discharge.
- Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
- Must have and maintain a valid driver’s license and remain eligible for DOT requirements.
Other Qualifications
- Must have the ability to obtain a Class A CDL. A current CDL is preferred at hire, but TDS will train and certify eligible associates through its in-house CDL certification program after hire.
- Physical requirements may vary based on company needs: Ability to climb poles, ladders, towers, and other structures as needed. Ability to kneel, dig, lift, and pull.
- Upon hire, must successfully pass all components of the Safety Training course curriculum.
- Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
- Horizontal directional drilling experience preferred.
- Basic understanding of telecommunication products and services.
- Proven organizational skills and ability to multi-task.
- May require occasional travel.
- Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate.
- Must be able to operate vehicles with manual transmissions.
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!
Physical Demands and Work Environment
This role involves frequent physical activity, including standing, walking, kneeling, climbing, and lifting up to 50 pounds regularly (occasionally over 100 pounds). Vision requirements include close, distance, color, and depth perception.
Work conditions often include outdoor weather, attics, crawl spaces, and high-risk areas like high voltage zones, trenches, and manholes. Exposure to heavy equipment, fumes, vibration, extreme temperatures, and loud noise is common.
Benefits
We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.
Who is TDS Telecom?
TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The pay for this position ranges from *$22.62 to $41.42 per hour.
*The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
Pay Range (Hr./Yr.):
$0.00/Hr. - $0.00/Hr.
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
As the Associate Manager – Field Services Outside Plant Construction, with a primary focus on leading fiber splicing operations across the Boise market. You will bring substantial hands-on experience in fiber splicing, along with a strong understanding of fiber testing, validation, and quality control standards—critical to ensuring the integrity, performance, and reliability of our expanding fiber network.
In this role, you will be responsible for providing functional leadership and direction to non-exempt Field Service construction roles and external contractors (where applicable) in the assigned geographic areas, directly supporting capital projects and inside and outside plant maintenance.
In this position, you will emphasize a strong focus on the team’s ability to provide premier customer service and technical expertise while exhibiting a high level of professionalism in all internal and external interactions. You will be responsible for achieving all key operating metrics, including:
- Customer Service Address additions through capital project completion
- Capital project targets
- Overtime management
- Quality assurance program
- Inventory management
- Construction technician development
- Operating budget adherence
This position requires 24/7 availability and, in some markets, leads a team scheduled to work 7 days per week. This position is responsible for the management of front-line escalations from teams across TDS (e.g., Sales, Customer Repair, Network Engineering, Network OSP Construction, Service Activation, and other internal teams). This includes managing customer and community escalations in a professional manner.
Furthermore, responsibilities also include local vendor selection and management of network construction and maintenance vendors and, at times, facilities management (i.e., janitorial, snow clearing, lawn mowing, HVAC, generators, electrical, etc.)
This position must reside within 50 miles of Boise, ID and involves frequent travel within the markets for coverage. Additionally, this role reports to the office daily and is not a work-from-home (WFH) position.
Responsibilities:
- Directs activities and personnel necessary for the construction of installation and repair of TDS OSP fiber networks to ensure Network Operations project timelines are met on time and within project capital budget requirements. Facilitates meetings with Network Services to depict project timelines, ensures project closing information is submitted in a timely manner, and materials and associate time are properly allocated to projects.
- Provides leadership to the direct team and all other teams involved in OSP construction that creates and maintains a challenging and rewarding environment. Ensures team maintains proper understanding of TDS’ goals and is coached through process improvements as those needs arise.
- Assists Network Services in the planning and execution of all capital projects to ensure are completed in a timely and cost-efficient manner.
- Ensures compliance with all TDS policies, processes, and procedures.
- Maintains good working relationships with all adjacent teams.
- Serves as the management point of contact for all TDS network projects and customer related construction issues in specific market(s).
The functions listed above are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities; other duties may be assigned.
Qualifications:
Required Qualifications
- Bachelors degree (or higher) -OR- 4+ years professional work experience.
- Must have and maintain a valid driver's license.
- 3+ years' experience in the telecommunications industry.
- 2+ years’ experience in a supervisory role or equivalent leadership experience.
Other Qualifications
- Strong overhead and underground fiber construction background a plus with a focus on supervision of construction crews delivering outside plant fiber projects with superior quality and within expected timelines and budget.
- Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
- Demonstrated focus on associate safety.
- Must be able to coach a team of direct reports and team of contractors during emergency conditions such as network outages and cable breaks.
- Must be available to work off-hours when situations dictate.
- Ability to manage multiple tasks while maintaining a positive attitude is a must.
- Excellent problem-solving skills, strong leadership ability, and interpersonal skills are a must.
- Must possess a sense of urgency and a “can-do” attitude.
- Customer Focus Management and/or Total Quality Management training will be considered a plus.
- Must enjoy working with people and team building (i.e., teaching, coaching).
- Computer proficiency required.
- Must be able to multi-task and maintain a sense of urgency related to each separate issue.
- Must be able to handle stressful network outages, and/or customer impacting situations in a calm manner.
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!
Physical Demands and Work Environment
While performing the duties of this job, the associate is regularly required to sit, stand, write, and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. The associate may occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Benefits
We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.
Who is TDS Telecom?
TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
Pay Range (Hr./Yr.):
$75,300.00/Yr. - $122,300.00/Yr.
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Pay Transparency
The pay for this position ranges from *$25.13 to $41.42 per hour. *The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
As the Fiber Splicer-Outside Plant Construction in Helena, MT, you will be responsible for the placement of enclosures, splicing, testing, and documentation of outside plant fiber optic facilities with relation to Outside Plant (OSP) Construction projects. You will operate the fiber fusion splicer, OTDR, and optical light testers to ensure adherence to TDS fiber splicing standards while ensuring accuracy and timely documentation of the final product for project closing. In this role, you will complete fiber splicing for projects while coordinating with OSP construction, OSP construction contractors, and internal construction teams, ensuring project timelines are met with relation to new network turnup activities.
This position is eligible for a $5,000 sign-on bonus! (Payout terms apply)
**This position may be eligible for relocation assistance. For further information, please contact the Talent Acquisition team.**
What You'll Do:
- Install fiber enclosures and perform fusion splicing, OTDR, and light‑level testing.
- Troubleshoot and repair buried and aerial fiber.
- Identify cable faults and complete acceptance testing.
- Document work, update as‑builts/redlines, and support project closeout.
- Read construction plans and coordinate daily tasks with OSP teams and contractors.
- Maintain equipment, complete paperwork, and assist Field Services as needed.
Why You'll Love This Role:
- Hands‑on, outdoor work building real infrastructure that matters.
- Flexible, full‑time year‑round schedule.
- Work with a company that has 50+ years of telecom experience and a strong reputation for fiber innovation.
Responsibilities:
- Perform operation of fiber optic fusion splicer, OTDR, and light level testing equipment to facilitate splicing and light level quality according to TDS standards.
- Performs beginner to intermediate operation of all test equipment associated with fiber optic plant facilities splicing, testing, and documentation.
- Installs fiber enclosures and optical tap cases; splices, troubleshoots, tests, repairs, and documents all fiber as part of OSP construction projects.
- Identifies the location of defective cable and fusion splices using various test equipment.
- Repairs buried and aerial fiber optic cables.
- Performs cable fault acceptance tests on newly constructed facilities.
- Completes all testing documentation and returns as part of project closing requirements.
- Receives maps and staking sheets for full construction project and ensures project is spliced, tested, and documented with guidance from team mentors or leadership.
- Communicates updates to the project team as required.
- Takes direction on daily and weekly project work based on deadlines, material and equipment availability, weather, and other factors.
- Coordinates with supervisor to ensure continual supply of work and availability of materials.
- Drafts and submits redlines and splice documentation upon completion of project.
- Sets splice enclosures and splice cases according to design, splices fiber, tests, and documents all project fiber locations as part of daily activity.
- Regularly engages with Network Services OSP construction teams, OSP construction contractors and internal construction teams to align with daily tasks.
- Reads construction plans and determines best approach for completing fiber splicing work.
- Maintains all project documentation including completion of weekly as built records and daily production reports with support from.
- Ensures DOT inspections are performed on equipment where required.
- Works with project managers, OSP construction contractors, and internal construction teams to ensure projects remain on schedule.
- Services, cleans, maintains, and repairs equipment.
- Completes all related paperwork in a timely manner.
- Provides assistance to Field Services technicians as needed.
The functions listed above are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities; other duties may be assigned.
Qualifications:
Required Qualifications
- 1+ year of telecommunications inside or outside plant experience working with fiber optic installation, splicing, and testing experience -OR- 1+ year of telecommunications inside or outside plant experience working with copper or coax installation, splicing, and testing -OR- current military service or prior military service with honorable discharge.
- Must follow the TDS attendance guidelines in order to meet TDS’s business needs, including but not limited to our obligations to our customers and to our customers’ needs.
- Must have and maintain a valid driver’s license and remain eligible for DOT requirements.
Other Qualifications
- Understanding of telecommunication products and services with relation to fiber optic technology.
- Physical requirements may vary based on company needs: ability to climb poles, ladders, towers, and other structures as needed.
- Ability to kneel, dig, lift, and pull.
- Upon hire, must successfully pass all components of the Safety Training course curriculum.
- Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
- Proven organizational skills and ability to multi-task.
- May require occasional travel.
- Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate.
- Must be able to operate vehicles with manual transmissions.
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!
Physical Demands and Work Environment
While performing the duties of this job, the associate is regularly required to use hands to finger, handle, or feel and talk or hear. The associate is frequently required to stand; walk; and stoop, kneel, crouch or crawl. The associate must also be able to climb poles, ladders, towers or other structures. The associate is occasionally required to sit, reach with hands and arms, climb or balance, and taste or smell. The associate must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the associate is regularly exposed to outside weather conditions and may have to work in attics and crawl spaces, or high-risk areas such as high voltage electrical, trenches, and manholes. The associate is frequently exposed to moving mechanical parts and heavy equipment; high, precarious places; fumes or airborne particles; and vibration. The associate is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is at times loud.
Benefits
We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.
Who is TDS Telecom?
TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The pay for this position ranges from *$25.13 to $41.42 per hour. *The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
Pay Range (Hr./Yr.):
$0.00/Hr. - $0.00/Hr.
Oversees guest and associate satisfaction, maintains brand standards.
Ensures all applicable Food and Beverage laws/regulations and safe food handling procedures are enforced and compliant.
Develops and implements business plans for Food and Beverage and Activites.
Meets or exceeds departmental financial goals.
Relocation Plan Available Shift:1st and 2nd Shift, must be available to work weekends and holidays.
Requirements: Valid U.S.
Driver's License for a minimum of one year.
CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the Food and Beverage, culinary, recreation/activates or related professional area.
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, Recreation/Activities or related major; 2 years experience in the Food and Beverage, culinary, recreation/activities or related professional area.
CORE WORK ACTIVITIES Leading Food and Beverage / Activities Team Manages and supervises all day-to-day operations.
Understands associate positions well enough to perform duties in associates' absence.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Oversees all culinary, restaurant, beverage and room delivery and activites/recreation operations.
Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
Provides excellent customer service to all guests and associates.
Responds quickly and proactively to associates’ concerns.
Provides a learning atmosphere with a focus on continuous improvement.
Provides proactive coaching and counseling to team members.
Encourages and builds mutual trust, respect, and cooperation among team members.
Ensures and maintains the productivity level of associates.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Sets clear expectations with the associates and department leaders and ensures appropriate rewards are given if expectations are exceeded.
Managing Day-to-Day Operations Utilizes use records to control costs and manage inventory.
Applies knowledge of all applicable laws.
Conducts monthly department meetings.
Maintain controls (e.g., perpetual inventory, food/beverage costs, ordering, stock rotation, etc.) Sets goals and delegates tasks to improve departmental performance.
Monitors progress and leads discussion with staff each period.
Projects supply needs for the departments.
Manages departmental inventories and maintains equipment.
Performs other duties as assigned to meet business needs.
Maximizing Revenues Applies and continually broadens knowledge of offerings with emphasis on current trends.
Schedules staff to forecast and service standards, while maximizing profits.
Assists team in developing lasting customer relationships to retain business and increase growth.
Develops new products and offerings and educates associates.
Manages department controllable expenses to achieve or exceed budgeted goals.
Understands the impact of department's operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service Interacts with guests to obtain feedback on quality and service levels.
Responds to and handles guest problems and complaints effectively.
Empowers associates to provide excellent customer service.
Ensures associates understand service expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Reviews comment cards and guest satisfaction results with associates.
Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensures all leaders and associates understand the brand's service culture.
Sets service expectations for all guests internally and externally.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Conducting Human Resources Activities Participates in interviewing and hiring of team members with the appropriate skills.
Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
Communicates performance expectations in accordance with job descriptions for each position.
Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Ensures associates understand Company, Resort and Departmental expectations and parameters.
Ensures associates are cross-trained to support successful daily operations.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same.
Schedules associates to business demands and tracks associate time and attendance.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of associates and provides feedback to individuals.
Ensures associate recognition is taking place on all shifts.
Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
Participates in associate progressive discipline procedures.
Reviews associate satisfaction results.
Additional Responsibilities Complies with all corporate accounting procedures.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solutions and solve problems.
Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
MANAGEMENT COMPETENCIES Leadership Adaptability
- Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to working within new work structures, processes, requirements or cultures.
Communication
- Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
Integrity: Maintaining and supporting social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles.
Leading Through Vision and Values: Leading through vision and values.
Problem Solving and Decision Making
- Identifying and understanding issues, problems and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Professional Demeanor
- Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with our core values.
Managing Execution Building and Contributing to Teams
- Participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results
- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action.
Planning and Organizing
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships Coworker Relationships
- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships
- Developing and sustaining relationships based on an understanding of customer needs and actions consistent with our core values to always go above and beyond and do the right thing.
Fostering Inclusion: Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute.
Generating Talent and Organizational Capability Organizational Capability
- Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives.
Talent Management
- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise Business Acumen
- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Technical Acumen
- Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific challenges.
Basic Cookery
- Knowledge of procedures and techniques for mixing, thawing, baking, and cooking, measurement tools, recipe execution (expanding and condensing as necessary), and methods for innovative preparation and presentation.
Cleaning the Kitchen
- The ability to properly and safely clean and maintain kitchen floors, walls, and ceilings, including meal wall guards, overhead fans and hoods, and floor drains.
This includes correctly choosing and applying appropriate chemicals and/or products.
This includes knowing the right equipment to use for each job.
Cooking
- Ability to prepare and present meals utilizing culinary principles, standards, techniques and equipment (e.g., grilling, sautéing, broiling, baking, using decorative food displays, following recipes).
Emergency Procedures
- Knowledge of emergency and first aid procedures or policies for contacting Loss Prevention and reporting incidents and accidents immediately.
Food and Beverage Sanitation
- Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems; use of grease trap; trash compactor(s), Baler operation, dish machines, and other equipment.
Knowledge of techniques for care and cleaning of silver, stainless steel, and dish machines.
Food Handling
- Knowledge of basic food handling policies and procedures, as well as the procedures for assisting cooks in serving or preparing food.
Food Storage and Rotation
- Knowledge of procedures and temperatures for storing and rotating food stock in coolers, refrigerators, freezers, dry storage, etc.
to maintain freshness (“First In, First Out”).
This includes preparing, labeling, dating, rotating, and pulling perishable foods and drinks in accordance with storage guidelines; identifying food products that do not meet company or compliance standards; and knowledge of policies and procedures for discarding food items or products.
Kitchen Maintenance
- Knowledge of general maintenance procedures and standards of cleanliness for the food storage and preparation areas.
Kitchen Tools and Equipment
- The ability to use and store kitchen tools (e.g., cutting tools, knives, tongs, slicers, spatulas) and ability to use kitchen equipment (e.g., grills, ovens, steam tables, deep fryers, kettles) properly and safely.
Supply Storage
- Knowledge of proper storage procedures for cookware, flatware, and supplies.
Bar
- Knowledge of general bar operations including local and state liquor regulations; liquor, beer, and wine brands; inventory management for bar operations; preparation and presentation of drinks; management of banquet bar operations; knowledge of Training in Intervention Procedures in the Service of Alcohol or equivalent programs to ensure fluency in safe service of alcohol.
Event Planning
- The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.
Event Services
- Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
Event Technology
- Have a working knowledge of audio, video, projection, conferencing, lighting, computer and internet equipment in order to set-up, operate, maintain, and troubleshoot equipment for events.
Food Production and Presentation
- Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards.
Willingness to adhere to internal company standards.
General Event Management
- The ability to have a working knowledge, understanding of polices, procedures and standards of the event management department to include, event planning, event operations and event technology for different types of events.
Bar Concepts
- Promotion of beer, wine, and spirits to drive awareness and sales; marketing restaurant and bar concepts and events; knowledge of industry trends in food, beverage, and design to maintain competitive.
Dining
- Knowledge of procedures and techniques for seating guests; menu content and creation; POS system; taking dining and room service orders; room service delivery, etiquette, safety, and security; amenity process and delivery; Food and Beverage service standards, service cart setup.
Finance/Accounting
- Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
Food and Beverage Inventory
- Knowledge of procedures and techniques for food storage and rotation, quality assurance audit requirements, merchandising food products, inventory and supply storage, and shift production.
Food and Beverage Marketing
- Knowledge of local and internal marketing efforts to drive revenue.
Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers.
Food and Beverage Sanitation
- Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems; use of grease trap; trash compactor(s), Baler operation, dish machines, and other equipment.
Knowledge of techniques for care and cleaning of silver, stainless steel, and dish machines.
Restaurant/Event Room Operations
- Knowledge of procedures for managing restaurant room set-up, management of host/hostess station, maintenance of fine silver, setting tables, break down of room, management of coat check, management of staff/associates, creation of checklists, audits, LSOPs, and maintenance of a high quality dining environment (music, lighting, temperature), as well as opening and closing.
Retail Management
- Knowledge of general shop keeping guidelines for creating displays, tracking inventory, and purchasing.
CPR and First Aid
- The ability to identify and apply basic first aid treatment to injured persons until they can be taken for medical care (e.g., bandaging cuts, applying pressure to bleeding wounds, and soothing burns).
This includes knowledge of CPR and first aid procedures and supplies (e.g., bandages, ointments).
Fitness Equipment
- The ability to use, demonstrate, and maintain fitness equipment, including weight training and cardio machines and core/stability training equipment.
This includes knowing the purpose of each machine, the muscle groups it targets, how to use it safely, and understanding machine settings and their associated function.
Fitness Instruction
- The ability to provide instruction on fitness to groups or individuals, including leading fitness classes (e.g., aerobics, spinning, strength training), instructing on proper warm up and stretching techniques, demonstrating exercises to meet specific needs, and identifying when someone should not exercise (e.g., they have identified a medical condition on the Health Questionnaire or they are showing signs of distress while exercising).
This also includes applicable training certifications.
Generating Enthusiasm
- The ability to convey energy and enthusiasm for recreation activities and to share that enthusiasm and excitement with other employees and guests.
Group Activity Planning
- The ability to identify, create, and/or develop unique and creative activities that are enjoyable and safe for guests.
This includes knowledge of activities that are appropriate and interesting for different target groups (e.g., children of various ages, older adults, males, females) and at a variety of activity levels.
Payment Process
- Knowledge of policies and procedures involved in processing different types of sales transactions and payment methods, including credit cards, personal checks, traveler checks, coupons, gift certificates/cards, or store credit strategies.
Recreation/Fitness Center Services
- Knowledge of fundamentals related to fitness and recreation on land and in water.
Revenue Management
- Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
Basic Competencies
- Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills
- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning
- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension
- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension
- Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing
- Communicates effectively in writing as appropriate for the needs of the audience.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Delivery Ops
- Mail/Finishing Level 1 Dallas, TX
- Onsite 11 months Essential Functions Receive, sort, and process incoming mail, documents, packages, and supplies.
Notify recipients and distribute mail through scheduled delivery runs.
Pick up and deliver mail throughout the facility on scheduled routes.
Record and process accountable mail while maintaining accurate logs.
Track, trace, and resolve delivery issues with USPS and courier services.
Prepare mail and packages for shipment through postal and express services.
Perform quality checks on outgoing mail and validate internal addresses.
Use barcode lookup systems for mail processing and tracking.
Utilize common mail services including fax, postal, and air express systems.
Complete shipping forms and process shipments electronically in shipping systems.
Perform document finishing work such as folding, inserting, and preparing materials for mailing.
Open, scan, and electronically distribute incoming mail.
Assemble, package, ship, and track fulfillment and kitted materials.
Follow mailroom security procedures and tracking protocols.
Scan or barcode incoming mail and packages for tracking purposes.
Log, transmit, receive, and distribute faxes in a timely manner.
Process shipping and receiving using automated tracking systems.
Monitor, order, and replenish mailroom and shipping supplies.
Send and receive email communications related to mail and shipment activities.
Arrange alternative courier services to meet customer delivery requirements.
Operate, clean, and maintain mailroom and shipping equipment.
Contact service providers when equipment maintenance or repair is required.
Determine proper packaging standards for outgoing materials.
Perform driving duties when required.
Required Skills Ability to lift and move up to 50 pounds.
Ability to read, write, and follow instructions in English.
Basic PC and Internet skills, including: Opening applications Creating and managing folders Finding, renaming, deleting, and recovering files Sending and managing emails with attachments Basic internet navigation and web searches Basic knowledge of Microsoft Word (create, edit, print, and save documents).
Basic knowledge of Microsoft Excel (data entry, formatting, saving, and printing spreadsheets).
Strong customer service and communication skills.
Ability to manage multiple tasks simultaneously.
Ability to work independently with minimal supervision.
Basic data entry skills.
Education Minimum: High School Diploma or equivalent.
Education Verification Education verification required.
Metasys Technologies is an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
As a TemporaryCustomer Experience Operations Supervisor in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Sr.
Operations Manager based upon research performed.
Additionally, the Customer Experience Operations Supervisor partners with the Customer Experience Specialists ensuring high levels of customer satisfaction and will assist escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the Customer.
During a Typical Day, You’ll • Employee Onboarding / Employee Experience o Responsible for manager assigned communications and responses within Enboarder (Percepta’s automated communications tool), including, but not limited to reviewing/acting upon questionnaire and survey information received from employees during various points of the first year of employment o Promote company and contact center values and culture o Act as employee advocate insuring a positive and rewarding introduction to the company, take action as needed to improve employee experience throughout lifecycle • Monitor and maintain service levels to ensure: o CX Specialists, CX Leads, Parts and Technical SME team members are properly supporting customers o Monitor schedule adherence o Look for opportunities to improve service levels o Manage customer handling (call flow) processes • Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve and discuss program changes and enhancements o Handle special Business Partner report request o Keep abreast of anticipated program launches and changes o Inform Manager on all Business Partner interaction • Analyze and manage program trends and progress • Interact with key users for feedback to make process improvement / enhancement recommendations • Communicate all changes, enhancements, including call and workflow updates, etc.
to the appropriate personnel including the Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner • Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings o Provide feedback and coaching timely o Discuss and implement career development opportunities o Create and deliver performance reviews o Set up for all new hires (ID's and workspace) o Maintain discussion logs o Manage attendance o Administer disciplinary action as necessary o Recognize and reward excellent team performance.
o Promote Employee engagement and moral building o Complete time sheet approvals and submit corrections timely o All other matters as it relates to daily management of the staff • Interview prospective new employees; provide feedback to Operations Manager and Talent Acquisition, and Human Resources • Work with Senior Operations Manager on monthly business reports and process improvement initiatives as needed • Evaluate and coach back customer service skills in quality assurance process o Ensure employees have the necessary training and job aids to perform their job responsibilities.
Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction o Be visible and available on the floor.
Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc o Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies.
Support all Percepta Call-Center policies and procedures • Attend and participate in team meetings and leadership meetings o Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance o Complete training courses as directed by Operations and/or Learning & Development o Maintain professional working relationships • Complete additional tasks / projects as needed • Collaborate with multiple IT teams in the development of new system enhancements • Perform user acceptance testing of system enhancements • Respond to inquiries regarding system errors, functionality, and enhancements • Propose new enhancements based on observations, and experience with the applicable processes • Review agent disputes within Empower.
Determine accuracy of source data and make recommendations for correction of inaccurate values • Research, document and provide examples of Empower system defects.
Submit problem tickets to the applicable team for resolution • Coordinate with program management to ensure compliance with critical Empower metrics.
Provide detailed reporting of agent compliance when required metrics are not being met • Monitor approval deadlines and program status.
Communicate upcoming deadlines to program management to ensure critical deadlines are met What You Bring to the Role Education • High School Diploma or equivalent • Secondary education or equivalent experience
- preferred Experience • 3 – 5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required • Experience in managing and coaching others and improving performance • Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems
- preferred Skills • Detail-oriented with strong organizational skills, time management and planning – required • Strong working knowledge of the Internet, computers and software (i.e.
MS Office products, Internet Explorer) – required • Strong time management, organization and planning skills.
Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment – required • Analytical and problem-solving skills – required • Excellent inter-personal skills.
Able to interact with all internal departments and levels of management • Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team • Excellent verbal and written communication skills • Proficient Microsoft Office (Word, PowerPoint and Outlook) • Leadership Skills: o Team & consensus building o Good judgment in conflict resolution • Ability to create a supportive and conducive adult learning environment • Ability to drive employee satisfaction • Must represent Percepta professionally with all clients and external organization and contacts • Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace • Strong customer service, interpersonal and relationship-building skills • Communicate and articulate in a professional and effective manner both orally and written.
Ability to exercise independent judgment and decision making What You Can Expect • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
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