Program Manager

Title: Sr. Program Manager

Duration: 12+ Months (Possible conversion)

Location: New York, NY 10166 (Hybrid)

Hours: M-F, 8:00AM-5:00 PM (Flexible)

Summary:

As a Program Sr. Manager/Director, you will manage a team responsible for facilitating medium to large, complex, cross-functional projects and programs and the associated team.

This role is specific to a critical transformation initiative for our digital marketing platform. We are seeking a Program Manager / Director to lead Project Arc, a highly visible, multiyear digital transformation program to modernize our global web ecosystem. This role will orchestrate the delivery of a new CMS/DXP powered website platform, beginning with the relaunch of xxxx, followed by the rolling revitalization of approximately 70 country websites across 40 languages.

This role requires a hands-on delivery driver who deeply understands digital platforms, modern web ecosystems, agile delivery, and global rollout complexity—paired with the strategic judgment to guide decisions at enterprise scale.

Key Responsibilities | What you'll do:

Program & Delivery Leadership

• Own the end-to-end execution of Project Arc, including scope, roadmap, milestones, dependencies, risks, and success metrics.
• Establish and maintain a clear program operating rhythm, including agile cadences, dependency management, and cross-workstream coordination.
• Lead delivery of the relaunch, and a phased, rolling migration of country websites over the subsequent year.
• Proactively identify risks and resolve issues related to global delivery, platform migration, SEO continuity, performance, and change adoption.

Cross Functional Orchestration

• Orchestrate collaboration across Digital Marketing, Technology, Agency Partners, Content, Product Marketing, Legal, Compliance, and Regional Teams.
• Serve as the central execution partner between internal stakeholders and the external agencies, ensuring delivery quality, accountability, and momentum.
• Balance enterprise standards with local market needs to enable scalable yet flexible global rollout.

Platform, Data & Analytics Enablement

• Drive program management for the rollout of a new CMS/DXP, ensuring alignment with long-term digital experience, scalability, and governance goals.
• Lead efforts to revamp data connectivity and analytics, ensuring improved insight, measurement, and performance optimization across the web ecosystem.
• Oversee content migration, SEO preservation, site performance optimization, and data continuity throughout the transformation.

Executive Communication & Governance

• Prepare and deliver quarterly executive level readouts, synthesizing progress, risks, decisions, and outcomes for senior leadership.
• Establish strong program governance, decision frameworks, and escalation paths.
• Track and report on KPIs tied to delivery health, digital performance, and business impact.

Qualifications & Experience | What you'll need:

Required

• 15+ years of experience leading large scale digital, technology, or platform transformation programs, ideally in global enterprise environments.
• Proven experience delivering complex website ecosystems, including CMS/DXP implementations and large-scale content migrations.
• Deep understanding of digital marketing, web platforms, analytics, SEO, performance optimization, and modern mar tech ecosystems.
• Strong experience working within agile or hybrid delivery models.
• Demonstrated ability to manage external agencies and system integrators during execution.
• Excellent executive communication and stakeholder management skills.

Preferred

• Experience in B2B, professional services, or global enterprise organizations.
• Familiarity with operating across multiple regions, languages, and localization requirements.
• Experience supporting data modernization and analytics enablement as part of a web transformation.
• Program or agile certification (PMP, SAFe, PgMP, etc.) a plus.