Native Access Password Reset Jobs in Usa

StaffBright is seeking an experienced IT Support Engineer for a client in Pontiac, MI, to provide end-user support across a fast-paced and growing organization within the construction industry. This role will play a key part in troubleshooting hardware and software issues, supporting day-to-day IT operations, and ensuring optimal system performance and user productivity across multiple locations.

What You Will Be Doing

• Provide hands-on end-user support for hardware, software, and network-related issues across the organization, ensuring timely resolution and minimal downtime.
• Troubleshoot and resolve issues related to Windows, iOS devices, and Microsoft 365, including account management, access issues, and system performance.
• Set up, configure, and deploy desktops, laptops, mobile devices, and other IT equipment for new and existing employees.
• Manage user accounts, permissions, and access within various systems while maintaining security and compliance standards.
• Support ongoing IT initiatives, including system upgrades, deployments, and process improvements, to enhance overall service delivery.
• Work independently to diagnose technical issues and implement solutions while providing clear communication and support to end users.
• Assist with basic network troubleshooting and support, ensuring connectivity and system reliability across locations.

What We Need From You

• 10+ years of experience in desktop support or IT support roles within a professional environment.
• Associate’s or Bachelor’s degree in Information Technology or a related field.
• Strong technical experience with Windows operating systems, iOS devices, and Microsoft 365 administration and troubleshooting.
• Solid understanding of endpoint management and basic network fundamentals.
• Proven ability to support end users with a wide range of technical needs, including password resets, device setup, upgrades, and general troubleshooting.

StaffBright – Who We Are

StaffBright connects exceptional professionals with fulfilling opportunities in Finance, IT, Engineering, and Sales and Marketing. By partnering with industry-leading organizations, we help accelerate careers while delivering outstanding results for our clients. At StaffBright, we go beyond traditional staffing by fostering close collaboration with our clients, recruiters, and candidates to ensure talent needs are met efficiently. Our commitment to building long-term relationships and driving success sets us apart as a trusted partner in the staffing industry.

With history dating back to 1856, American National Bank is one of the largest privately owned banks in the region with locations in Nebraska, Iowa and Minnesota. We believe in doing. By joining forces with local businesses, charitable organizations and our team members, we are proud to be part of the momentum that keeps the community around us building and growing. Together we can be the catalyst for making great things happen. Join our company to be a part of this inspirational movement and learn how we can grow your career.

Benefits & Perks

Benefit eligible employees will have access to the following:

• 
  
• Competitive compensation
  
• 401K with up to 4% employer match; immediate vesting
  
• Paid time off and paid holidays
  
• Medical/Dental/Vision/Life/Disability Insurance
  
• Tuition Reimbursement
  
• Volunteer time off
  
• Gym membership discount
  
• Employee Wellness Program
  
• Employee banking benefits and discounts
  

Job Summary

American National Bank is looking for a new Community Banker to service the needs of existing and prospective clients by performing both teller duties as well as opening a variety of accounts for customers. We are seeking an individual who provides top customer service, communicates well with others, possesses previous cash handling experience, and previous sales experience. Experience in Jack Henry and Fiserv systems is preferred.

Schedule: Monday through Friday 7:45am - 4:45pm; Rotating Saturdays from 8:45am- 12:15pm

Essential Job Duties & Responsibilities

• 
  
• Opens a variety of new accounts for clients including checking, savings, IRA, CD, etc.
  
• Provides information and answers questions regarding deposit rates, fees, and bank policies.
  
• Serves on the Teller line as needed.
  
• Generates growth in deposit balances through sales, marketing, promotion and referral of products.
  
• Provides outstanding client service to all existing and prospective clients.
  
• Acquires, retains, deepens and manages the relationship of clients.
  
• Handles customer requests through email and phone including password resets, ACH and other documentation.
  

Experience and Education

• 
  
• Four to six month's client service experience is required.
  
• Four to six month's cash handling and/or banking experience is required.
  
• Proven history of attainment of sales goals including referrals.
  
• High school diploma or its equivalent is required.
  

• Performing entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis.
• Routing incoming incident and service requests to the appropriate support group
• Maintaining accurate and timely records in issues tracking system
• Maintaining service desk knowledgebase support documentation
• Participating in professional development and team improvement initiative
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.
  
  

• Individual will be expected to analyze end user hardware, operating system and business application issues
• Communicate professionally and effectively with users to understand issues and propose solutions
• Effectively manage service desk workload to meet publishing business SLAs
• Regularly attend team meetings and provide content relating to current project status and knowledge transfer activities
• Must have the ability to address system issues both on and off hours.
  
  

• Minimum of 1-year technical support experience with superior customer service supporting desktops, laptops, mobile devices and related applications within an ITSM service desk system
  
  

• Knowledge of Windows Server environment, Windows desktop, terminal server/thin client deployment, hardware troubleshooting, network security, network administration and phone systems
• Knowledge of Microsoft 365 and Office applications
• Knowledge of Apple IOS and OSX environments
• Experience using an IT Service Desk platform, preferably Service Now.
• Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
• Ability to be on-call for critical off-hours support
• Experience in the life science or health industry is a plus
  
  

Job Description

• Identifying logging and resolving IT incidents to restore normal service as quickly as possible This includes troubleshooting issues providing workarounds as escalating complex problems to the appropriate teams
• Handling requests for services like new software installations password resets or access to resources
• Providing guidance and support to users on various IT related topics including software usage hardware troubleshooting and security best practices Contributing to and maintaining a knowledge base to help users resolve issues independently and to improve the efficiency of the service desk
• Effectively communicating with users to understand their needs provide updates on their requests and ensure a positive customer experience 8-10 years in Service Desk Management

Skills

Mandatory Skills: ServiceDesk

• 
  
• Answer incoming calls via the Call Center. Provides guidance directly to customer or determines most appropriate bank contact which to forward the inquiry.
  
• Provide excellent service to customers and co-workers by phone including actively promoting and selling additional bank products and services.
  
• Assist customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects.
  
• Assist internal customers with various network and software password resets and functionality.
  
• Maintain positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment.
  
• Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc.
  
• Maintain and orders department supplies and equipment.
  
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
  
• Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  
• Perform all other duties as assigned.
  

• 
  
• High School diploma or equivalent
  
• Understanding of banking and related products and services typically acquired through 1-3 years of experience in a bank customer service role
  
• Must work both independently and be a team player
  
• Ability to sit for prolonged periods on the phone and concentrate visually on a PC
  
• Position requires judgment, tact and on-the-spot decision making
  
• Effective verbal and written communication skills and strong interpersonal skills
  

Benefits:

• 
  
• Medical, Dental, Vision, & Life Insurance
  
• 401(k) with a company match
  
• PT0 & 11 1/2 Paid Holidays
  

With history dating back to 1856, American National Bank is one of the largest privately owned banks in the region with locations in Nebraska, Iowa and Minnesota. We believe in doing. By joining forces with local businesses, charitable organizations and our team members, we are proud to be part of the momentum that keeps the community around us building and growing. Together we can be the catalyst for making great things happen. Join our company to be a part of this inspirational movement and learn how we can grow your career.

Together, we can do more for your future...

At American National Bank, we provide our team members with comprehensive benefits to do more for you and your family.

We offer:

• 
  
• Competitive base compensation with additional performance-based annual earning potential
  
• Career growth potential built into every role
  
• 401(k) Investment Plan with up to 4% match by ANB with immediate vesting and profit sharing*
  
• No cost Life Insurance with benefit 2x base salary (subject to cap), with ability to purchase additional coverage
  
• Paid Time Off, Paid Holidays and Paid Volunteer Time
  
• Medical Insurance with signification premium contribution by ANB, with Wellness Plan Support*
  
• Dental Insurance with significant premium contribution by ANB*
  
• Additional Insurance options to meet personal needs: Vision, Pet Care, Critical Illness, Accident, Income, and Identity Theft Protection*
  
• Tuition Reimbursement*
  
• Gym Membership Reimbursement*
  
• Discounts on Banking and Financial needs
  

*Eligibility Criteria Apply

Job Summary

American National Bank is looking for a new Community Banker to service the needs of existing and prospective clients by performing duties related to opening new accounts and processing loan requests. We are seeking an individual who provides top customer service, communicates well with others, and possesses previous sales experience and existing knowledge of consumer loans.

Schedule: Full-time 40 hours scheduled between Monday- Friday 7:15am-6:15pm and rotating Saturdays 8:15am-12:15pm

Essential Job Duties & Responsibilities

• 
  
• Opens a variety of new accounts for clients including checking, savings, IRA, CD, etc.
  
• Processes consumer loan applications, collects and provides documents to loan processing departments, and owns the signing of loan paperwork with the consumer.
  
• Provides information and answers questions regarding deposit and loan rates, fees, and bank policies.
  
• Serves on the Teller line as needed.
  
• Generates growth in deposit and loan balances through sales, marketing, promotion and referral of products.
  
• Provides outstanding client service to all existing and prospective clients.
  
• Acquires, retains, deepens and manages the relationship of clients.
  
• Handles customer requests through email and phone including password resets, ACH and other documentation.
  

Experience and Education

• 
  
• 1-3 years of related banking experience required; Bachelor's degree in related field may substitute for previous banking experience.
  
• Proven history of attainment of sales goals including referrals.
  
• Knowledge and experience initiating consumer loans.
  

JOB SUMMARY

Under supervision, performs central operations activities. Assisting branches by handling customer issues and ensuring daily transactions are processed appropriately at the branch levels and assisting the Bank Operation Officers within all aspects of the Department. Performs a variety of Operations Support and services functions; such as reviewing reports, preparing correspondence and participating in special projects designated to the department. Complies with all regulations which apply within the scope of the position, including Bank Secrecy Act.

DUTIES

• Processes and performs the following functions: OASIS Review, Chargebacks, Foreign Item Collections, ATM Settlement, Cash Vault Balancing, Debit Card orders, FCRM Review.
• Business and Personal online banking password resets.
• Answer inquiries from branches regarding new accounts and other Bank policies and procedures.
• Balance daily branch transit checks.
• Process daily EIM-NSF/OD/Non-posted items.
• Charge daily returned item and e-mail to branches.
• Review daily non-posted GL.
• Review Mobile Deposits and e-mail to branches
• Research and adjustments.
• Process ACH/ATM/POS disputes
• Signature Card Scanning
• Issuing Interest Checks
• Process Bank Levies/Subpoenas
• Process incoming and outgoing wires
• Perform other duties as assigned

QUALIFICATIONS

• EDUCATION: High school diploma or higher.
• EXPERIENCE: 2-3 years branch/teller experience; knowledge of banking regulations

SKILLS/ABILITIES

• PC literate
• detail-oriented
• strong communication skills
• bilingual (English/Mandarin) a plus.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

WHY WORK FOR US?

Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance

Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies (GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

About the Role

As the General Manager, you will ensure the financial success and operational excellence of the store. You will take ownership and accountability for top-line sales, profitability, efficiency in meeting production quotas, and delivering key metrics in customer service. Working in alignment with company objectives, policies, and regulatory guidelines, you will execute strategic initiatives to drive business results.

Responsibilities

• Financial Performance & Business Acumen: Take ownership of the store's Profit and Loss (P&L) statement, ensuring financial results meet or exceed budget targets. Drive top-line sales and profitability through strategic initiatives and effective management.
• Operational Excellence: Ensure efficient operations by meeting production quotas and maintaining high standards of customer service. Prioritize the production process in the backroom, recognizing it as the driver of sales. Ensure products are processed and put on the sales floor promptly. Maintain a clean, organized, and efficient backroom where employees follow guidance to maximize productivity.
• Leadership & People Development: Develop and train the Production Manager and Retail Manager through effective delegation and active involvement in their development. Foster a culture of continuous improvement and high performance among the management team. Encourage flexible deployment of staff in the backroom to meet production needs and drive sales.
• Flexible Workforce Management: Create dynamic scheduling that aligns with business needs, ensuring coverage during peak times and reducing labor costs during slower periods.
• Performance Management: Maintain a fair and equitable performance process, consistently evaluating and documenting employee performance to build bench strength and a talent pipeline for future openings.
• Compliance: Ensure adherence to company policies, state and federal laws, including wage and hour compliance, human rights, and equal employment opportunities.
• Customer Experience: Uphold a high standard of customer service by maintaining an organized, clean, and welcoming store environment.

Qualifications

• Proficiency in both English and Spanish is preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• High-level of computer proficiency (MS Office, Teams, Outlook, and HRIS).
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED preferred.
• Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required.

Required Skills

• Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Endurance: Able to stand for extended periods of time.
• Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
• Footwear: Required to wear closed-toe shoes for safety purposes.
• Repetitive Tasks: The job involves regular repetitive motions.

Preferred Skills

• Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
• Facilitate the onboarding process for new hires to ensure a seamless transition into their roles. Act as a key liaison between management and new team members, providing support and guidance throughout onboarding.
• Develop a culture of continuous training and development to build bench strength and a talent pipeline for future openings within the store and the company.
• Assist with dynamic employee scheduling and timekeeping monitoring to meet business needs.
• Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce.
• Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.

Equal Opportunity Statement

We are committed to diversity and inclusivity in the workplace. We encourage applications from individuals of all backgrounds and experiences.

Job Summary:

As a Customer Relationship Specialist you will be responsible for the success of our customers. This demanding role requires a unique skillset. Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner. You will act as an advocate for our customers and a champion for our brand. Your job ensures our customers have the best experience possible.

Responsibilities/Essential Duties:

• Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.

• Ensure the best experience possible, no matter what channel our customers choose to contact us.

• Work alongside sales professionals to deliver a high-end customer experience.

• Take ownership of account interactions from beginning to end.

• Complete thoughtful, personalized responses to a variety of customer request such as:

• General Inquires

• Account Creation

• Pricing

• Product Orders/Returns

• Billing Inquiries

• Payments

• Upselling and Cross selling - Great starting point from which to grow toward a sales career.

• Contribute to the ongoing success of your team by achieving goals and objectives .

Inbound Call Requests Include:

Onboarding

Revenue Orders

Sample Orders

Billing Inquiry

Shipping/Tracking

Account Password Reset

Invoices

Account Set-up

Performance Metrics (KPIs):

Average Handle Time (AHT)

Customer Satisfaction

Quality Monitoring of Calls

Basic Qualifications:

• Associate/Bachelor’s degree, or equivalent work experience.

• REQUIRED: 5 years’ experience in a call center/inside sales role.

• The ability to exercise initiative.

• Strong communication skills: oral, written and interpersonal.

• Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote.

Preferred Qualifications:

• Knowledge of customer service principles and practices.

• A strong understanding of telephony and technology, and not be intimidated by it.

• The ideal candidate must be comfortable working in a fast-paced environment.