Nationwide It Services Jobs in Usa

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Job Description: Project Manager

Location: Onsite (Detroit, MI)

Job Overview

Responsibilities:

• Lead and facilitate the execution of the approved transition plan and report progress to leadership.

• Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.

• Enforce knowledge transfer, documentation, and vendor exit requirements.

• Ensure operational readiness, security compliance, and disaster recovery preparedness.

• Identify risks and escalate issues with mitigation recommendations.

• Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.

• Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.

• Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.

• Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.

• Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.

• Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.

• Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.

• Work in an agile environment and understand agile methodologies.

• Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.

• Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.

Required Knowledge, Skills, and Abilities

· Technical Knowledge

o Strong understanding and knowledge of .NET application architectures

o Hands-on knowledge of Microsoft Azure, including:

§ App Services / Functions

§ Azure SQL, Storage, and Key Vault

§ Azure Monitor and Application Insights

§ Azure RBAC and managed identities

o Experience with Azure DevOps, CI/CD pipelines, and operational monitoring

o Understanding of public sector IT governance, security, and compliance requirements

o Strong vendor management and stakeholder communication skills

o Ability to lead cross-functional technical teams during high-impact transitions

o Familiarity with ReactJS-based front ends (support perspective)

· Management & Leadership Skills

o Proven experience leading complex IT transitions or transformations

o Strong vendor management and contract enforcement skills

o Ability to translate technical risks into executive-level language

o Excellent facilitation and decision-making skills

· Operational & Process Skills

o Experience implementing or managing:

§ IT service management (ITIL-aligned preferred)

§ Incident, problem, and change management

§ Production support models

o Strong documentation and operational discipline

o Ability to design and execute phased transition plans

· Experience

o IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams

o 3–5+ years in:

§ IT management

§ Technical program management

§ Application or infrastructure operations leadership

o Demonstrated experience transitioning systems from:

§ Vendor-led to internally supported

§ On premises to cloud environments

o Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.

o Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to State Of Michigan technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.

Title: Director of IT & Business Systems

Location: Vancouver, WA

Salary: $130,000 – $150,000 per year

The Management Group is seeking an experienced Director of IT & Business Systems to lead technology strategy, infrastructure, and enterprise systems across a growing multi-entity property management organization. This role oversees all IT operations, cybersecurity, cloud infrastructure, and business systems while partnering closely with executive leadership to improve efficiency, reporting, and long-term technology scalability.

Who This Role Is Not For

This role is not intended for entry-level IT professionals or candidates whose experience is limited to help desk or system administration responsibilities. We are specifically seeking candidates with senior-level IT leadership experience, a strong infrastructure background, and a track record of managing enterprise systems, cybersecurity, and technology strategy.

This position is ideal for a technology leader who can balance strategic planning with hands-on execution, modernize systems, and leverage automation and emerging technologies to improve operational performance.

Key Responsibilities

·        Develop and lead a multi-year IT strategy aligned with company growth, operational efficiency, and security objectives. Serve as a trusted advisor to executive leadership by translating business needs into scalable technology solutions.

·        Oversee the performance, reliability, and integration of core business platforms including property management systems, accounting systems, HR systems, document management tools, and collaboration platforms. Identify opportunities to strengthen operations through system integrations, automation, and improved data accessibility.

·        Lead all IT infrastructure including cloud services, networking, Wi-Fi, endpoints, servers, telephony, and mobile device environments while maintaining a strong cybersecurity posture across the organization.

·        Manage IT vendors, technology budgets, and major system implementations. Ensure reliable IT service delivery across multiple locations while establishing service standards and improving internal support processes.

·        Partner with Finance and Operations to enhance enterprise reporting, automation, and data visibility, helping leadership make faster and more informed decisions.

·        Lead, mentor, and develop members of the IT team while fostering a culture of accountability, innovation, and strong service orientation.

Minimum Qualifications

·        10+ years of progressive experience in IT leadership, infrastructure management, or enterprise technology operations

·        Experience leading IT in a multi-site or multi-entity organization

·        Strong expertise in:

o  Microsoft 365 and Entra ID

o  Hybrid cloud environments

o  Infrastructure and networking

o  Cybersecurity frameworks and data protection

o  Enterprise systems management

·        Experience managing IT vendors, technology budgets, and enterprise system implementations

·        Ability to clearly communicate complex technical concepts to non-technical leadership

·        Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience)

Preferred Qualifications

·        Experience with automation platforms, Microsoft Power Platform, or workflow tools

·        Experience with business intelligence or enterprise reporting systems

·        Experience with virtualization environments or enterprise RMM/PSA tools

·        Industry experience in property management, real estate, or service-based businesses

·        Professional certifications such as ITIL, CISSP, CISM, or PMP

Compensation & Benefits

Salary: $130,000 – $150,000 per year

Benefits include:

100% employer-paid medical, dental, and vision insurance for employees and dependents

Auto allowance

3 weeks vacation accrual

Sick time accrual at 1 hour for every 40 hours worked

If you are an experienced IT leader who enjoys building scalable systems, strengthening cybersecurity, and helping organizations operate more efficiently through technology, we encourage you to apply and join us in shaping the future of our technology infrastructure.

About the Company & Role

A global technology leader in the New York area is currently hiring a Counsel. This organization, focusing within IT services, supports digital transformation for its clients across industries and geographies. Known for its scale, innovation, and consistent financial performance, it ranks among the top firms in its sector worldwide. As Counsel, you will play a key role in supporting complex technology transactions, including software licensing, IT services, and outsourcing contacts. The role is ideal for a commercially minded attorney who thrives in a fast-paced, collaborative environment.

Responsibilities

• Structure, draft, and negotiate commercial agreements involving software, IT services, and professional services.
• Advise internal teams on legal risks and compliance issues related to technology and outsourcing engagements.
• Support vendor contracting processes and procurement initiatives across global business units.
• Collaborate with cross-functional stakeholders to align legal strategy with operational goals.
• Contribute to the development of internal legal resources, including templates and negotiation guidelines.

Required Qualifications

• J.D. from an accredited law school and active membership in a U.S. State Bar.
• Minimum of 3 years of experience handling technology transactions and outsourcing contracts.
• Strong understanding of supplier-side contracting.
• Ability to manage multiple priorities and work independently in a high-volume environment.
• Excellent communication and negotiation skills, with a business-oriented approach to legal problem-solving.

Client Services Coordinator – IT Asset Disposition (ITAD)

Full-time, In-office

Our client, a global leader in IT lifecycle management and value optimization, is seeking a Client Services Coordinator to join their IT Asset Disposition team. This role is essential in ensuring smooth customer interactions throughout the IT asset lifecycle, acting as a bridge between clients and internal teams while maintaining the highest standards of data security and compliance.

Key Responsibilities:

• Serve as the primary point of contact for clients, managing inquiries, orders, and requests across multiple channels.
• Oversee asset disposition orders, including initiation, updates, and accuracy checks.
• Resolve issues relating to scheduling, logistics, compliance, or data security.
• Provide compliance documentation such as certificates of erasure, recycling, and disposal.
• Educate clients on best practices for IT asset preparation and ensure seamless project execution.
• Collaborate with sales, logistics, and operations teams to deliver an outstanding client experience.

Candidate Profile:

• Bachelor's degree and 2–3 years of experience in a client services or project coordination role.
• Highly organized, with excellent communication and problem-solving skills.
• Proactive, independent, and reliable, with strong follow-up and attention to detail.
• Comfortable managing multiple priorities and deadlines while maintaining a client-first approach.
• Experience in logistics coordination or IT services (ITAD experience a plus).
• Familiarity with CRM platforms such as Salesforce, Microsoft Dynamics, or Smartsheet preferred.

Why Apply?

This is an excellent opportunity to join a dynamic, forward-thinking organization offering competitive salaries, comprehensive benefits, and clear opportunities for career growth.

Interested? Apply today to take the next step in your career journey.

ActioNet has an opportunity for a Customer Service Delivery Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available.

Supports: Customer Service Desk, Problem Management, Knowledge Management, AV/VTC

Salary Range $120-175K

The Customer Service Delivery Manager ensures exceptional end-user support across all agency locations. This role oversees the Service Desk, AV/VTC operations, and knowledge management functions, ensuring alignment with the agency's customer service vision. The manager leads a team that delivers 24/7 Tier 13 support, promotes automation, and fosters a culture of proactive service and continuous improvement.

• Knowledge of creating and generating helpdesk reports from ServiceNow.
• Manage the agency Service Desk, handling over 4,250+ monthly calls and over 10,800+ tasks.
• Oversee AV/VTC operations for Webex, Teams, and hybrid events.
• Lead knowledge management and self-service initiatives.
• Ensure asset management and access control compliance.
• Coordinate onboarding/offboarding and assistive technology support.
• Monitor customer satisfaction and implement service improvements.

• ITIL v4 Foundation certification.
• 7+ years of experience managing federal service desks.
• Experience with ServiceNow, AVIXA CTS, and Microsoft 365.
• Strong communication and stakeholder engagement skills.

• HDI Support Center Manager certification.
• Experience supporting one or more financial regulatory agencies to include the Federal Reserve System, the Office of the Comptroller of the Currency (OCC), the Federal Deposit Insurance Corporation (FDIC), the Securities and Exchange Commission (SEC), the Commodity Futures Trading Commission (CFTC), and the Consumer Financial Protection Bureau (CFPB).
• Familiarity with Net Promoter Score (NPS) and customer experience metrics.
• Experience managing hybrid support teams across regional offices.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Core Capabilities:

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2 We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*********Direct Applicants, only. No Agencies, No third-party recruiters, please********

Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defense and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.

In order to achieve our common goals, we count on you

* Design, implementation and operation of print management system and print servers.

* Takes over communication with the service provider and processes reported problems in close cooperation with the service provider

* Approves the system settings for the printing functions provided by the service provider and ensures that they are maintained

* Improves existing processes and technical solutions

* Is an active member of the team and contributes to continuous optimization with their experience

What you will need for successful work

* Degree in computer science, information technology, business information technology, or related field with relevant working experience

* Professional experience (min. 3 years) with print servers and printing solutions (follow me printing)

* Professional experience with printer hardware (especially Konica Minolta printers)

* Thorough knowledge of modern print management software

* Basic knowledge of networks, databases and application servers

* Recognising and communicating technical, structural and organisational problems and developing proactive solutions

* Close cooperation with other departments within the organisation

* Thorough work ethic with attention to detail

* Strong analytical skills combined with a strong service and customer focus

* Independent, proactive work

* Positive and solution-oriented mindset, team spirit

* Business fluent English and Hungarian, both written and spoken

What we offer

* Take over an important and challenging role with high visibility

* Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities

* Gain insight into the defense and automotive industry

* Make use of the broad network with over 30.000 great colleagues at Rheinmetall and 4iG worldwide

* Benefit from various professional trainings and events

* Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work

What we are happy about

* Experience with SafeQ, Siteaudit, and Autostore systems

* Knowledge of ITIL processes

* Experience with ServiceNow

* Software release management

* German language skills are an advantage

LOCATION

Las Cruces, NM

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time