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Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.

Brief Description

This position is responsible for coordinating and expediting material/work order flow through the service center facility. Requires focus on custom made engineered components, assemblies and rebuilds. Maintains system data and develops daily/weekly production schedules in conjunction with sales, engineering, warehouse and purchasing departments. Creates and maintains bills of materials, routings, generates work center schedules and other reports as needed.

Key Responsibilities

• Create & maintain manufacturing routings using engineering drawings and other tools
• Coordinates and implements maintenance of Material Master
• Enter, release and close manufacturing direct and indirect production orders
• Maintain and distribute Preventive Maintenance and Tool Calibration schedules to the shop
• Cross check engineering releases for accuracy to ensure that the latest revision levels of drawings are distributed to the shop
• Field questions regarding order status for Sales/Customer Service
• Create and manage daily production schedules for the facility to meet customer delivery dates (required knowledge of scheduled demands)
• Monitor shipping and on-time performance while working with manufacturing to address shortfalls
• Develop and implement process improvements with Production, Engineering, Warehouse and Customer Service on a daily basis to ensure accurate planning, scheduling and shipping
• Create and maintain daily and monthly reports as needed
• Expedited parts within the production environment
• Maintain and query information in SAP
• Help troubleshoot manufacturing and operational problems as they arise
• Review customer specifications and work with sales and customer personnel to help insure we meet customers’ requirements
• Prepare vendor drawing packets for RFQ's
• Participate in developing manufacturing and repair requirements for each specific job as required
• Working with existing engineering standards, ensures that specific procedures and the associated QA requirements are included in all production orders to manufacturing
• Help develop repair and manufacturing standards not yet established
• Assist as needed in providing cost estimates.
• Liaison between manufacturing and engineering for all technical issues.

The person in this role will report to the Service Center Engineer. Key interaction will be with manufacturing and repair personnel at the facility, aftermarket sales personnel, customers and engineering. The candidate will need to be self-motivated and able to handle / coordinate a heavy workload. Needs to be able to prioritize workload while assessing the value of each job/task at hand.

Travel is required on occasion but is estimated at less than 10% with occasional visits to key suppliers, customers, engineering offices, and other company facilities.

The role of this position is to provide technical expertise for the facility. Success is measured by accurate operation estimates and schedules resulting in a even flow of production orders through all departments in the shop.

Work Environment

Position is primarily in an air-conditioned office environment. Time is also spent on shop floor where there is no climate control and personal protective equipment is required, including but not limited to steel toed shoes/boots and safety glasses.

#1ANDRITZway Core Behaviors

• Customer Focus
• Ownership for Performance
• Shared Commitment
• Openness

#1ANDRITZway ALeaders Behaviors

• Lead by Example
• Lead the Business
• Care for People
• Guide the Team

Job Specific Competencies

• Thorough knowledge of modern office practices and procedures by use of office machines, internet resources and equipment. Must be proficient in MS Office. Prefer SAP experience
• Thorough knowledge of policies and procedures of the company; ability to understand pertinent policies and procedures clearly and accurately.
• Ability to establish and maintain effective working relationships with supervising personnel, co-workers, subordinates, business professionals, and the general public.
• Ability to project a positive, concerned image to the public.
• Ability to communicate effectively orally and in writing.

Qualifications (Required)

• High school graduate or GED plus trade knowledge equivalent to completion of an apprenticeship program.
• Must show proficiency in MS office and possess SAP experience or the ability to learn SAP in a timely manner.
• The physical demands of this position require the ability to walk, sit or stand for long periods of time.
• Must be physically able to lift a minimum of 25 pounds and have the dexterity to bend and stoop for long periods of time.
• Make visual inspections with precise hand and finger movements, with reasoning and problem-solving ability.

Other Valued Experience, Knowledge, Skills & Abilities (Preferred)

• Typically has 5+ years of machine assembly experience.
• Some experience as a working supervisor preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

BOWA Construction

Project Engineer

Chicago, IL

PRIMARY FUNCTION:

The Project Engineer will play a critical role assisting in project management and construction supervision efforts. As Project Engineer you will assist with managing and coordination of all submittals, cost control, scheduling, reporting, estimating and document control activities at the job site during the construction period. You will also ensure client satisfaction is maintained.

RESPONSIBILITIES:

• Assist the Project Manager and Superintendent in documenting the planning and scheduling of construction operations and coordinate the production and updating of required schedule networks and printouts.
• Set up Procore for project (or other computerized database system if required by the Owner).
• Where required, assist the Project Manager in establishing the permit requirements for the project.
• Assist in developing the Purchase and Award Schedule for the project.
• Participate in Pre-construction Meetings.
• Prepare change and work orders for issuance by Project Manager.
• Prepare and maintain the material status report. Review and follow material deliveries as scheduled and expedite in conjunction with the Project Superintendent using the Material Status Reports.
• Record/distribute meeting minutes as directed by the Project Manager.
• Update project schedule with input from the Project Manager and Project Superintendent.
• With the Project Manager and Superintendent, review Trade Contractor’s payment applications for payment.
• Assist in the implementation of quality plan for construction activities.
• Maintain and control all engineering records, logs, and files.
• Maintain the engineering set of working project drawings and specifications, keeping them posted and up to date, as well as a historical set of these documents.
• Distribute revised construction documents to all interested parties.
• Assist the Project Manager and Information Services with the set up and updating of the project’s Internet web site, if required for the project.
• Assist the Project Manager in creating the monthly report.
• Participate in lessons learned sessions.
• Assist the Project Manager with preparing the initial and final Project Data Reports.
• Transmit all project related records, including copies of all projects related electronic data, for retention in the approved records storage facility.
• Entering data into and obtaining reports from the Change Management and Cost Reporting Systems for the project.
• Assist with punch list items and project close out.
• Other duties and responsibilities as required.

SKILLS, KNOWLEDGE, QUALIFICATIONS, & EXPERIENCE:

• Bachelors’ degree in Engineering or Construction Management.
• 1-4 years of related project engineer experience with a construction or construction management firm preferably on commercial, mixed-use, industrial, or school projects.
• Working knowledge of construction equipment and techniques, drawings, and specifications, building materials and required standards applicable to discipline.
• Ability to assume responsibility and interface well with Project Team.
• Exemplify exceptional customer service and leadership.
• Ability to communicate effectively through writing.
• Ability to process improvement, problem solve, and clearly communicate.
• Possess basic computer skills including Microsoft Office applications.
• Knowledge of Construction Management and industry software (I.e., Procore).

BENEFITS:

• Medical, Dental, Vision Insurance -
• Performance Based Bonuses - % of base salary
• Parental Leave
• Basic Life and AD&D Insurance
• Short Term & Long Term Disability Insurance
• 401(k) with company match
• Paid Vacation, Sick Time, & Holidays.
• Employee Assistance Program - (advocates to help manage and control stress levels and everyday life for you and/or your family)

Please note: This position is not eligible for work visa sponsorship.

Customer Service / Call Center Agent

Pay :17.50

We are hiring Customer Service Agents to support inbound calls, emails, and chat inquiries related to products, warranties, and general services. This role is customer-facing and requires strong communication skills and the ability to work across multiple systems.

Requirements:

• High school diploma or equivalent
• 1+ year customer service or call center experience preferred
• Strong verbal and written communication skills
• Comfortable with MS Office and web-based systems
• Reliable internet for remote workdays

Job Title: Project Coordinator

Reports To: Assistant Project Manager, Project Manager, or Senior Project Manager

FLSA Status: Non-Exempt

SUMMARY OF POSITION:

The primary responsibility for this position is to support project planning, construction, and close-out activities as required by project or contract specifications. This position may also assist with the development of project plans and schedules to execute scope safety, efficiently, and cost effectively. May also help monitor project performance (cost, schedule, scope changes, safety, and quality).

ESSENTIAL FUNCTIONS:

• Set-up project folders/work packets.
• Maintain project files throughout the course of the project (from planning through close-out).
• Entry of estimates and production review in multiple software systems.
• Printing job logs and timesheets as necessary.
• New job activation including requisition and release process in INTREN job software.
• May coordinate with A/R to ensure proper billing & payment.
• Prepare and generate routine reports and correspondence; some involvement in preparing more complex reports.
• Review field reports; provide summary reports to Assistant, Project or Senior Project Manager as required.
• Assist with preparation of proposals.
• Call and / or enter locates.
• Create and maintain project submittal log.
• Follow-up with vendors to obtain submittals and current equipment delivery information.
• Data entry of project information into multiple systems as required.
• Submit / Track / Follow-up on permit status as required.
• Track / Scan / Submit As-Builts to customer.
• Attend customer scheduling / job coordination conference calls as required.
• Assist the PM in monitoring the work on a regular basis to assure good quality control – conformance with contract documents (plans and specs).
• Review and track vendor invoices for accuracy and compliance with the contract terms and provide recommendation to PM.
• Job Close-out as required.
• May assist with researching new business leads.
• Other duties as assigned.

DESIRED MINIMUM QUALIFICATIONS:

Requires effective oral and written communication skills, excellent interpersonal skills and strong computer literacy. Good problem-solving skills and the ability to multi-task are essential. Must be a self-starter and have the ability to organize and prioritize work.

• High School diploma, Associate’s Degree preferred or equivalent experience.
• Knowledge of advanced functions of Word, Excel, Outlook, MS Project, Power Point, and Internet Explorer.
• Must have excellent communication skills and writing skills.
• Must be able to comprehend and communicate information that is technical in nature.
• Effective analytical and problem solving skills with great ability to prioritize workload and meet deadlines.
• Exceptional interpersonal communication, presentation, and writing skills.
• Well organized, team player, professional and energetic.

Intren is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Presidio Bay Ventures, Inc. (“PBV”) is a real estate investment and development firm headquartered in San Francisco. Our team is focused on sourcing and structuring unique, value-add investment opportunities that generate attractive risk-adjusted returns, and our primary expertise is in new construction and major renovation of complex, large-scale office, multifamily and other special-use facilities. Since its formation in early 2012, PBV has executed on $5.6Bn+ of transactions projects seven states, representing over 5.3M square feet of development.

We are actively hiring one or more Assistant Commercial Property Managers in San Francisco, CA to support PBV’s expanding portfolio. These positions will play an integral role in supporting the daily operations of a rapidly growing portfolio of properties throughout the Bay Area, ensuring each asset is managed to PBV’s standard of excellence.

This is a unique opportunity to join an established Bay Area development and investment firm with a rapidly growing presence. You will work on high-profile projects already underway, gain direct mentorship from senior leadership, and play a central role in redefining what Class A office environments can deliver in today’s evolving market.

This is a full-time, salaried position with an expected base salary range of $70,000 – 90,000 per year, with final compensation determined by experience and qualifications. Presidio Bay Ventures also offers a comprehensive benefits program that includes, but is not limited to:

• 401(k) matching contributions
• Employee and family health benefits
• Paid parental leave
• Company sponsored professional development coaching
• Co-investment opportunities in Company projects
• Company sponsorship of professional certifications and continuing education
• Flexible time-off
• Company sponsored philanthropic scholarship program to benefit underrepresented youth

Qualifications:

• Solid analytical, organizational skills and ability to multi-task
• Highly developed verbal and written communication skills
• Self-motivated and shows initiative without direction
• Ability to work independently and as part of a team
• Proactive thinking with a detail-oriented and creative problem-solving approach
• Ability to manage multiple tasks and priorities to conclusion
• Polished and professional demeanor
• A no task is too big or too small mentality and be a true team player
• Ability to travel to properties within the Bay Area

Required Education and/or Experience:

• BA/BS degree in Finance, Real Estate or related field preferred
• Minimum 3 years of commercial real estate or related property management experience
• Knowledge of property operations, building systems, and finance
• California Real Estate Salesperson license (or ability to obtain within first year)
• Computer skills including internet, Microsoft Office Suite, Google Workspace and Yardi. Kardin, MRI and Angus experience a plus.

Roles and Responsibilities:

• Assist with daily property operations to ensure the buildings are maintained in first-class condition and in compliance with PBV standards.
• Develop familiarity with tenant leases and support administration of landlord obligations, including lease abstracts and maintenance of tenant and vendor files.
• Prepare and distribute tenant correspondence, including building notices, operational updates, and policy communications.
• Maintain positive tenant relationships by responding promptly and professionally to tenant questions, concerns, and service requests.
• Actively monitor tenant service requests and maintenance issues to ensure timely response, resolution, and appropriate billing when applicable.
• Assist with tenant bill-backs for utilities, after-hours HVAC, and other services.
• Coordinate tenant move-ins and move-outs, ensuring smooth transitions and proper documentation.
• Support tenant engagement and retention efforts, including building communications and occasional tenant events.
• Perform routine property inspections and prepare inspection reports; follow up on identified deficiencies as directed.
• Support vendor management activities including bid coordination, contract administration, scheduling, and service inspections.
• Track and maintain certificates of insurance for tenants and vendors, escalating deficiencies as necessary.
• Support property accounting functions including invoice coding, accounts payable processing, rent collection tracking, delinquency follow-up, CAM reconciliations, and budget preparation.
• Assist the Property Manager with preparation of monthly management reports for ownership, including compiling operational updates, financial summaries, and supporting documentation.
• Maintain accurate property records, contact lists, and filing systems in both electronic and physical formats (as necessary).
• Provide administrative and operational support to the Property Manager and leadership team.
• Assist with emergency preparedness planning, incident documentation, and business continuity procedures.
• Support leasing efforts by coordinating suite access for tours and providing operating expense and building information as requested.
• Assist with tenant improvement coordination, capital projects, and other special projects as directed.
• Perform additional assignments as required by ownership or senior leadership.

PBV is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. PBV does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

For over 40 years, Pete Moffat Construction has earned a reputation for building beautifully designed, enduring custom homes rooted in craftsmanship, integrity, and lasting relationships. Our success stems from the trust we’ve cultivated with clients, trade partners, and our dedicated team. With deep expertise in building science and a passion for quality, we build thoughtfully detailed custom residences designed to stand the test of time.

We foster a collaborative and supportive environment where our team members are encouraged to grow professionally while contributing to projects that reflect the highest standards of residential construction. If you’re passionate about detail-driven, high-quality work and want to make a meaningful impact on every project, we’d love to hear from you.

About the Role

We are currently seeking an experienced Project Engineer to work closely with the Project Manager and Site Superintendent in overseeing and managing the construction of unique, high-end residential projects from pre-construction through completion. In this role, you will help ensure smooth project operations by overseeing project documentation and information distribution while actively supporting the project team to ensure quality and timely execution from design through closeout.

This role is ideal for a self-driven and collaborative individual who excels in communication, has strong attention to detail, and is highly organized with excellent multitasking skills. Success in this role requires the ability to address challenges as they arise while maintaining a proactive, solution-oriented mindset and balancing competing priorities across multiple jobs.

Key Responsibilities

• Support the development of and manage the organization and distribution of project documentation, including change orders, RFIs, submittals, and related construction documents
• Assist in developing scopes of work for subcontractors and issue subcontracts
• Manage subcontractor documentation and compliance requirements
• Produce, organize, maintain, and distribute project and photo documentation
• Assist with tracking project costs and supporting the preparation and management of change orders
• Organize the acquisition and management of materials inventory. Assist in ordering materials and equipment. Ensure that orders are placed on time and are delivered to the site according to the project schedule
• Support with developing the project schedule
• Support with preparing financial reports
• Compile and distribute OAC meeting notes, run OAC meetings when needed
• Coordinate and organize the compilation of project closeout manuals, warranties, and lien releases
• Participate in on-site quality control inspections to help prevent mistakes and omissions
• Perform additional tasks as directed

Qualifications & Skills

• Degree in Construction Management, Civil Engineering, or Architecture, or equivalent industry experience
• 3-4 years of construction or related project engineering roles, preferably in high-end residential construction
• Good understanding of construction processes and materials, with an interest in learning more
• Ability to read and interpret all construction drawings, including shop drawings for cabinets, steel, doors, and windows
• Outstanding organizational, prioritization, and multitasking skills with close attention to detail
• Ability to work as an individual contributor and as part of a larger project team
• Flexibility to adjust and realign when project priorities change
• Excellent oral/written communication and analytical skills
• Experience with construction management software.(Autodesk Build, Procore, CoConstruct, etc.)
• Proficiency in Google Business Suite, Excel, Word, DocuSign, Dropbox, Bluebeam, Plan Grid, MS Project

Why Join Us

• Work on custom, architecturally significant residential projects
• Be part of a team that values craftsmanship, creativity, and continuous learning
• Grow your career with a company that is committed to building not just homes—but lasting relationships

Compensation & Benefits

• Competitive compensation package
• Employee Stock Ownership Plan (ESOP)
• Health insurance and dental reimbursement plan
• Paid time off and additional holidays
• 401(k) retirement plan
• Discretionary Bonus

Location

Our office is based in Palo Alto, California. This position requires regular travel between our office and job sites throughout the Peninsula and San Francisco.

To apply, please submit your resume detailing your employment history, education, certifications, and any relevant training.

Local candidates only.

This position is not eligible for immigration sponsorship.

PMC is not working with third-party recruiters or staffing agencies for this role. Please do not contact PMC employees regarding this position. Unsolicited outreach or resumes will not be considered, and no fees will be paid.

Pete Moffat Construction is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected by applicable law.

Please note: Pete Moffat Construction uses E-Verify to confirm the employment eligibility of all employees we hire. E-Verify is an internet-based system that compares information from your Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) to confirm that you are authorized to work in the United States.

Fox Building Company is commercial general contractor located in Norcross, Georgia. We have plans for significant growth and we are seeking a qualified individual to help us drive that growth.

This role is responsible for preparing sections of schematic, design development and construction document estimates including soliciting and evaluating subcontractor bids, and scopes of work, preparing quantity surveys, reviewing project plans and specifications for all CSI (Construction Specific Institute) categories of work.

Essential Functions

Performs accurate, thorough and timely quantity takeoffs for all levels of project documents (schematic, design development, construction documents).

Develops accurate and concise clarifications and assumptions with project management team’s assistance.

Obtains clarification on plans and specifications from architects and engineers when necessary.

Solicits and analyzes subcontractor and vendor pricing input when required.

Attends project site pre-bid meetings, site tours, and post-bid interviews as required.

Develops unit costs accurately.

Performs technical/plan review when required.

Considers and understands problems, and identifies appropriate solutions.

Develops knowledge in building designs, systems and construction materials through available resources.

Accurately assesses and plans takeoff workload.

Constantly strives to improve individual capabilities, performance and expand knowledge of construction technologies and techniques.

Builds effective relationships with customers, design team, subcontractors, suppliers, and user groups that reflect and support company core values and meets or exceeds the customer’s expectations.

Minimum Requirements

1 year or more of commercial construction estimating experience

Knowledgeable in some of the following: civil/site construction, foundation and structural systems, miscellaneous metals, casework, doors, specialties, interior finishes, exterior building wall systems, mechanical and electrical systems and the costs of these systems.

Strong computer skills including the ability to use estimating software, word process, spread sheets, and company communication tools, such as email, internet and Microsoft products (e.g., Word, Excel, Office, Outlook).

Preferred Requirements

Bachelor of Science Degree in Construction Management or related Engineering field.

Possess good organizational skills and strong verbal and written communication skills.

Able to develop new skills and knowledge quickly.

Resourceful and diligent in seeking solutions to problems and adapting to new situations.

Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting/exceeding customer requirements and expectations.

Job Type: Full-time

• 
  
• Medical: Multiple plan options.
  
• Dental: Delta Dental or reimbursement account for flexible coverage.
  
• Vision: Affordable plan with national network.
  
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
  
• Retirement: Competitive retirement package to secure your future.
  

Location: Gonda 14, Orthopedics

The procedural support assistant is an integral member of the procedural team in providing patient support and information prior to the procedure, instruction to the patient and assistance to the proceduralist during the procedure, and is involved in the postoperative support and information reporting, specimen and biopsy orders and management, obtaining vital signs, room turnaround and cleaning, as well as supply management delegated by appropriate procedural team members. The procedural support assistant assists with other aspects of patient care including patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. They will also transport patients to and from the department.

High school diploma or GED. One year of patient care experience required. Possible experience may include duties as a desk operations specialist, nursing assistant, patient care assistant, or licensed practical nurse. High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, and appointment scheduler. 

Additional Qualifications:

Requires computer skills including Windows- based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations remains calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs. 

Internal applicants should attach their three most recent performance appraisals. 

License or Certification:

BLS (Basic Life Support) must be valid for 90 days post start date; acceptable certifications include: American Heart Association (AHA)/ Heartcode® BLS, Military Training Network, Red Cross (CPR/AED for Professional Rescuers and Health Care Providers).   

Additional specialty certification/training as required by the work area.

• 
  
• Medical: Multiple plan options.
  
• Dental: Delta Dental or reimbursement account for flexible coverage.
  
• Vision: Affordable plan with national network.
  
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
  
• Retirement: Competitive retirement package to secure your future.
  

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits which include: daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtain or verify patient demographics and properly advise patients of scheduling delays or changes to the appropriate individuals, and serving as a direct contact and resource to the patient. Perform related clerical duties such as processing prior authorizations which may include fax and on-line requests, as well as processing patient appointment communications and related materials.

High School Diploma or GED and two years of customer service experience required, such as administrative, physician's office, appointment scheduler, clinical assistant, patient service rep, or imaging assistant. 

Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.

Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable); Requires computer skills (i.e., Windows-based applications and intranet/internet use) with the ability to key board. 

Additional Qualifications:

Ability to work independently, be goal directed and have strong organizational skills. 

Effectively multitask without compromising quality. 

Excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.

Ability to communicate with individuals and small groups with credibility and confidence. 

Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication. 

Turn problems into opportunities by developing innovative and creative solutions. 

Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities, and convey an impression which reflects favorably upon the Department of Nursing. 

Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. 

License and Certifications:

Basic Life Support (BLS) certification required.