Mrc Global Jobs in Usa

3,275 positions found — Page 5

Compliance Specialist, Global Communications ReviewNew York, New York, United States
Salary not disclosed
New york city, NY 2 days ago
Global Communications Review Specialist

We're looking to hire a trustworthy Global Communications Review Specialist to execute communications reviews for Jane Street globally. This role sits within our Legal & Compliance team and will coordinate with individuals across offices to monitor our internal electronic communications (such as emails and chats) for regulatory compliance.

In this role, you'll be primarily responsible for reviewing alerts generated by our surveillance systems, applying judgement to determine whether flagged communications should be escalated. You'll analyze sophisticated communications by digging into the substance of conversations, understanding the business context and identifying potential regulatory concerns. This role will assist with a variety of electronic communications-related tasks and can expect to work on projects and tasks as needed with teams across offices.

This opportunity is best suited for someone who is eager to work independently, can exercise discretion, and is excited to learn about the inner workings of Jane Street's business. The role offers a unique window into the firm's business operations, where you'll gain insight into how financial markets and the industry operates. We don't expect you to have a background in finance or any other specific field we're looking for smart people who enjoy solving interesting problems. We're more interested in how you think and learn than what you currently know.

About You
  • Have 3+ years of experience in a legal and/or compliance environment; no specific regulatory or policy exposure required
  • Excellent attention to detail and organizational skills
  • Discreet and trustworthy; able to use good judgment to make real-time decisions
  • Communicates clearly with colleagues and external partners
  • Not afraid to ask questions and admit mistakes
  • Reliable and flexible team player with a positive attitude
  • Eager to work independently, with the ability to escalate tasks when necessary and proactively following-up to close the loop on tasks and projects
Not Specified
Global Quality Director
Salary not disclosed
Warren, MI 3 days ago

Global Quality Director – Warren, MI


Our client is seeking a Global Quality Director to lead quality strategy across operations. This role is responsible for ensuring compliance, driving continuous improvement, and aligning quality performance with customer and business expectations.


Why work here?


This organization offers a stable operating environment with a strong emphasis on operational excellence and continuous improvement. The company provides a competitive compensation and benefits package, along with opportunities for long-term growth and leadership impact within the organization.


Responsibilities:


The Global Quality Director is responsible for overseeing all aspects of operations quality, including:


  • Leading and developing the quality organization
  • Establishing and maintaining quality systems, policies, and procedures
  • Ensuring compliance with internal standards and customer requirements
  • Driving corrective and preventive actions
  • Overseeing root cause analysis and problem-solving activities
  • Monitoring key quality metrics and initiating improvement actions as required
  • Supporting audits and customer interactions related to quality performance
  • Partnering with internal customers to drive continuous improvement
  • Other duties as assigned


Experience:


  • Bachelor’s degree in Engineering, Quality, or a related technical discipline
  • 5+ years of experience in quality leadership roles


If you are interested in learning more, please apply to this posting.

Not Specified
Assistant Medical Director - Emergency Medicine - Anaheim Global Medical Center
🏢 Vituity
Salary not disclosed
Anaheim, CA 6 days ago

Anaheim, CA – Seeking Emergency Medicine Assistant Medical Director

 

Join the Physician Partnership Where You Can Increase Your Impact

 

Vituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be – on your patients.

 

Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

 

Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

 

The Opportunity

  • Oversee quality and safety initiatives.
  • Collaborate with hospital quality personnel to ensure compliance with all relevant regulatory standards.
  • Develop and implement projects to improve service excellence and patient experience.
  • Compare patient feedback survey results to Vituity state/region averages and national benchmarks.
  • Respond to written and verbal patient complaints in a timely manner utilizing service-recovery techniques.
  • Track and trend patient complaints, including the QI director as necessary in concerning cases.
  • Train and mentor providers in patient experience techniques.
  • Coordinate with hospital-patient experience personnel.
  • Coordinate efforts with key leaders in central operations.
  • Participate and lead multidisciplinary meetings involving nursing, providers, and ancillary services.
  • Initiate process improvement and engage hospital project management resources to implement change.
  • Coordinate workflows with nursing leadership, case managers, social workers, and hospital ancillary services.
  • Coaching underperformers and sharing best practices.
  • Participate in the hospital-wide throughput committee.
  • Create and champion clinical pathways.
  • Develop relationships with appropriate inpatient resources, case managers, hospitalists, and palliative care.
  • Develop relationships with appropriate outpatient resources such as skilled nursing facilities, sobering centers, urgent care centers, primary care physicians, and mental health crisis centers.
  • Establish and actively manage an inventory of resources available for patients to assist in transition post-ED/post-inpatient.  Ensuring best practices are utilized with regard to handoffs for all transitions.
  • Monitor site financial performance and identify and create new areas for growth and revenue.
  • Develop an expertise and understanding of the yearly budget, financial performance measures and monitoring systems, and billing and reimbursement issues / systems.
  • Improve patient census and billing practice statistics to optimize reimbursement for the practice.
  • Maintain awareness and interactions with payers such as significant IPAs, Medical Groups, Foundations, ACOs associated with the hospital / health system.
  • Coordinate efforts with key leaders in central operations.

 

Required Experience and Competencies

  • Licensed physician as a Medical Doctor (M.D.) or Doctor of Osteopathic Medicine (D.O.) degree from an accredited medical school and completion of residency through an accredited residency program required.
  • Maintain membership and privileges on Hospital’s medical staff and comply with and abide by the bylaws, rules and regulations, and the policies and procedures of Hospital’s medical staff where services are being provided required.
  • Physician Partnership status required.
  • Superior clinical skills to serve as role model by setting high standards preferred.
  • Administrative experience and aptitude preferred.
  • Interest in interpreting complex financial data and with understanding of finance and accounting as they relate to practice management preferred.
  • Strong interpersonal and leadership skills; ability to motivate physicians and non-physicians, manage multiple assignments, work successfully with a diversity of people and locations, maintain good working relationships; Supportive team member; Ability to establish effective relationships quickly with both clients and non-clients preferred.
  • Excellent verbal and written communication skills preferred.
  • Excellent relationship building and process improvement skills preferred.
  • Meeting facilitation.
  • Excellent communication skills.
  • Change management/Process improvement.
  • Project management.
  • Process improvement.
  • Relationship building.
  • Technology skills. 

 

The Practice

Anaheim Global Medical Center – Anaheim, California

  • 189-bed facility with an inpatient psychiatric unit.
  • Level III Trauma Center and 11-bed Emergency Department.
  • An annual volume of 15,600 with a 12% admit rate.
  • Diverse patient mix including psych, inmates, and Disneyland visitors including international folks.
  • Labor and delivery patients transfer to U.C. Irvine Medical Center.
  • STEMI Receiving Center affiliation with Orange County Global.
  • Low acuity and great nursing staff.

 

The Community

  • Anaheim, California, is a fantastic place to work and live, offering a strong job market, a wealth of entertainment options, and beautiful Southern California weather.
  • Known as the home of Disneyland Resort, Anaheim is a major attraction for visitors, providing world-class entertainment, dining, and shopping.
  • For sports fans, the Honda Center and Angel Stadium host professional hockey and baseball games.
  • Nearby, residents can enjoy scenic beaches such as Huntington Beach and Newport Beach and explore cultural destinations like the Bowers Museum in Santa Ana.
  • Just a short drive away, residents have access to iconic landmarks in Los Angeles, including the Hollywood Walk of Fame and Griffith Observatory.
  • With its vibrant atmosphere, proximity to natural beauty, and easy access to cultural landmarks, Anaheim is an incredibly desirable place to call home.

 

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

  • Superior Health Plan Options
  • Dental, Vision, HSA, life and AD&D coverage, and more
  • Partnership models allows a K-1 status pay structure, allowing high tax deductions
  • Extraordinary 401K Plan with high tax reduction and faster balance growth
  • Eligible to receive an Annual Profit Distribution/yearly cash bonus
  • EAP and travel assistance included
  • Student loan refinancing discounts
  • Purpose-driven culture focused on improving the lives of our patients, communities, and employees

 

 

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

 

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

 

*Visa status applicants benefits vary. Please speak to a recruiter for more details.

 

Applicants only. No agencies please.

permanent
Global Performance Marketing Lead – Lower-Funnel & Growth
$250 +
New York, NY 4 days ago
A leading luxury goods company located in Mexico, Ciudad de México is seeking a Global Digital Performance Marketing Manager.

The role involves managing and developing strategies for lower-funnel marketing channels, ensuring they drive measurable business impact.

Candidates should have 7+ years of experience in performance marketing, strong expertise in paid search and social, and the ability to collaborate across global teams.

The offer includes a competitive salary within the range of $122,485 – $172,920, depending on skills and experience.
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Not Specified
Global Tax Reporting VP - Asset Management
✦ New
$250 +
Dallas, TX 1 day ago
A leading global investment firm is seeking a tax professional for its Global Tax team in Dallas, Texas.

The candidate will review tax returns and manage tax provisions related to investment funds.

Applicants should have a minimum of 8 years of experience, strong US tax knowledge, and be a CPA.

The role entails significant collaboration with various stakeholders to ensure compliance with tax regulations while thriving in a fast-paced environment.

Competitive benefits and vacation policies are included.
#J-18808-Ljbffr
Not Specified
Postdoctoral Fellow-Disruptions in the Global Science System
Salary not disclosed
Atlanta, GA 3 days ago
Apply for JobJob ID292573

LocationAtlanta, Georgia

Full/Part TimeFull-Time

Regular/TemporaryRegular

Add to Favorite JobsEmail this Job

About Us

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of backgrounds and perspectives, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About The Jimmy and Rosalynn Carter School of Public Policy at the Georgia Institute of Technology

The Jimmy and Rosalynn Carter School of Public Policy () has 63 faculty members and we instruct students in undergraduate, masters, and Ph.D. programs. Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a vibrant city with great economic and cultural strengths. The Institute is a member of the University System of Georgia, the Georgia Research Alliance, and the Association of American Universities. Georgia Tech prides itself on its technology resources, interdisciplinary research and collaborations, and high-quality student body.



Location

Atlanta, GA



Job Summary

The Jimmy and Rosalynn Carter School of Public Policy at Georgia Tech invites applications for a one-year Postdoctoral Research Fellowship, starting no later than January 1, 2026. This postdoctoral fellowship examines the impact of isolationist strategies on scientific production and impact.

For this position, we are particularly interested in qualified applicants with interdisciplinary research expertise related to science studies and science policy, expertise in quantitative research methods, and knowledge of the global scientific landscape.

In addition to full faculty benefits, including health insurance and retirement, research fellows receive both research support and other services, including job market support for both academic and non-academic positions in conjunction with other research fellows in the Ivan Allen College of Liberal Arts, of which the School of Public Policy is a unit.



Required Qualifications

A Ph.D. in a relevant field, with specialization in scientometrics, science policy, or other science studies domains.

PhD must be conferred before the start of the appointment, and not more than five years before the start of the appointment.



Required Documents to Attach

Interested and qualified individuals should apply by submitting a curriculum vita, a letter of application that specifically addresses their qualifications for and interests in this position, and a list of three references



Apply Before Date

Applications will be considered beginning December 1, 2025, but the search will continue until the position is filled.



Contact Information

Questions about the position may be directed to Prof. Cassidy R. Sugimoto ().



USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.



Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.



Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.



Background Check

The candidate of choice will be required to pass a pre-employment background screening. employment/pre-employment-screening.



Not Specified
Global Endovascular Franchise Director
🏢 Abbott
Salary not disclosed
Santa clara, CA 2 days ago
Job Description

The Endovascular Franchise is a cornerstone of Vascular's business, contributing approximately $700 million in revenue and demonstrating a robust trajectory for future growth. Anchored by a best-in-class portfolio, this franchise represents a global expansion opportunity, positioning Vascular to redefine the market landscape through cutting-edge innovation and strategic advancements.

This role spans Upstream and Downstream Marketing, Marketing Communications, and Digital Enablerscritical pillars in shaping the franchise's evolution. Success in this space demands a visionary approach, where strategy meets execution to unlock new possibilities for engagement, adoption, and sustained market leadership.

As a rapidly evolving field, Endovascular interventions have seen transformative breakthroughs, with Abbott leading the charge through game-changing innovations like Esprit BTK and a complementary portfolio designed to set new standards in patient care. At its core, our mission is to revolutionize treatment for Peripheral Vascular Disease, tackling critical challenges such as reducing amputation rates and enhancing patient outcomes through next-generation technology and clinical excellence.

The Vascular business is at a pivotal momenta rare inflection point where innovation, market dynamics, and patient needs converge to create unparalleled opportunities. By leveraging new product launches and expanding Abbott's global Endovascular footprint, we are poised to accelerate growth, strengthen our impact, and shape the future of vascular intervention.

We seek a transformational leader who thrives on calculated risk-taking, challenges industry conventions and pushes boundaries to propel the business to unprecedented heights. If you are driven by the pursuit of innovation and energized by disruptive change, this opportunity is yours to redefine.

Key Responsibilities:

  • Drive franchise-level decisions that are strategic, tactical, and operational.
  • Demonstrate market knowledge to plan, execute, and achieve business objectives.
  • Responsible for the franchise and category lifecycle management, from generation of customer and market insights to concept and product/solution development and launch.
  • Stay ahead of category competition, both direct and indirect, understanding implications and shaping strategic decision-making.
  • Anticipate new market demands and creation of new markets, providing leadership for product/concept justification during the funding cycle to product development.
  • Use market research, customer input, internal stakeholder feedback, and other means to ensure profitable and differentiated products are delivered to market. Ensure that appropriate customer requirements and design inputs are crafted to guide the development team.
  • Provide leadership and direction to R&D and support organizations throughout the development cycle (e.g., trade-off analysis across customer, financial, and timeline impacts).
  • Direct go-to-market strategy for new product launches, including definition and segmentation of the market, targeting and positioning, new product reimbursement landscape, and all aspects of the marketing mix (product, price, promotion, and sales enablement).
  • Own the product brand strategy and messaging architecture.
  • Ensure launch and post-launch success by providing support to regional commercial organizations and on-market teams through successful launch.
  • Participate in strategic planning initiatives such as the portfolio management process and long-range strategic planning to ensure profitable growth opportunities are supported.
  • Have a track record of success hiring, developing, and coaching a high-performing team.

Minimum & Preferred Qualifications:

  • Bachelor's degree or equivalent required. MBA or advanced degree preferred.
  • 10+ years of progressive B2B marketing experience in the consumer products, life sciences, medical devices, or pharmaceutical industries.
  • Ability to influence senior-level stakeholders and confidently recommend a point-of-view based on insights and data.
  • Proven ability to develop and execute complex strategic business plans.
  • Effective financial and budget management.
  • Data analysis and financial skills are critical.
  • Record of successful talent development through direct or indirect reporting relationships.
  • Ability to motivate, focus, and lead a diverse group of people; demonstrated effectiveness at developing talent throughout organizational levels.
  • Excellent interpersonal skills to collaborate across multiple functions, outstanding communication, and presentation skills.

The base pay for this position is $193,300.00 $386,700.00 In specific locations, the pay range may vary from the range posted.

Job Family: Product ManagementDivision: AVD VascularLocation: United States > Santa Clara : Building B - SCAdditional Locations:Work Shift: StandardTravel: Yes, 25 % of the TimeMedical Surveillance: Not ApplicableSignificant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

Not Specified
Legal HR & Attorney Transitions Manager (Global Law Firm)
✦ New
Salary not disclosed
New York 1 day ago

Position: Legal HR & Attorney Transitions Manager (Global Law Firm)

Location: New York, NY (Hybrid)

Company: Globally Recognized AM100 Law Firm

Comp Package: Base salary up to 200k, Bonus, Full Benefits, 401(k), etc.

Summary for Legal HR & Attorney Transitions Manager:

Serve as a trusted advisor at one of the world's most elite law firms, playing a central role in guiding attorneys through critical career moments with discretion and sound judgment. This highly visible role partners closely with Firm leadership and senior stakeholders to lead attorney transitions across domestic and international offices, shaping high-touch processes that reflect the Firm's standards and values. Ideal for a seasoned legal talent professional with a Juris Doctor, this position blends strategic influence, people leadership, and hands-on execution in a high-expectations environment.

Responsibilities for Legal HR & Attorney Transitions Manager:

  • Lead and oversee attorney status changes and transitions across New York, London, and Washington, D.C., serving as a primary point of contact on sensitive matters.
  • Manage attorney transitions including alternative work arrangements, leaves of absence, departures, promotions, partner retirements, and office transfers.
  • Partner closely with Benefits, Firm leadership, and administrative stakeholders to deliver clear, consistent, and supportive communication throughout life-event and employment changes.
  • Ensure Firm policies related to attorney employment are applied thoughtfully and consistently, exercising sound judgment in nuanced situations.
  • Drive alignment and consistency of attorney transition processes across offices, including documentation, tracking, and internal communications.
  • Manage and mentor two direct reports, setting clear goals, providing ongoing feedback, and supporting professional development.
  • Assess, refine, and help implement policies, procedures, and best practices related to attorney talent and employment transitions.

Requirements for Legal HR & Attorney Transitions Manager:

  • Bachelor's degree required and 8+ years of legal talent, attorney development, or related experience within a law firm or professional services environment
  • Prior people management experience with a hands-on, mentorship-oriented leadership style
  • Exceptional judgment, discretion, and emotional intelligence when handling confidential and sensitive matters
  • Strong client-service mindset with the ability to advise and partner effectively with senior attorneys and Firm leadership
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and comfort learning internal legal talent systems
Not Specified
Global Technology Leader - Senior IT Transactions Counsel
Salary not disclosed
New York, NY 3 days ago

About the Company & Role

A global technology leader in the New York area is currently hiring a Counsel. This organization, focusing within IT services, supports digital transformation for its clients across industries and geographies. Known for its scale, innovation, and consistent financial performance, it ranks among the top firms in its sector worldwide. As Counsel, you will play a key role in supporting complex technology transactions, including software licensing, IT services, and outsourcing contacts. The role is ideal for a commercially minded attorney who thrives in a fast-paced, collaborative environment.

Responsibilities

  • Structure, draft, and negotiate commercial agreements involving software, IT services, and professional services.
  • Advise internal teams on legal risks and compliance issues related to technology and outsourcing engagements.
  • Support vendor contracting processes and procurement initiatives across global business units.
  • Collaborate with cross-functional stakeholders to align legal strategy with operational goals.
  • Contribute to the development of internal legal resources, including templates and negotiation guidelines.

Required Qualifications

  • J.D. from an accredited law school and active membership in a U.S. State Bar.
  • Minimum of 3 years of experience handling technology transactions and outsourcing contracts.
  • Strong understanding of supplier-side contracting.
  • Ability to manage multiple priorities and work independently in a high-volume environment.
  • Excellent communication and negotiation skills, with a business-oriented approach to legal problem-solving.
Not Specified
Global Support Specialist I
Salary not disclosed
Overland Park, KS 2 days ago
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

THE POSITION:

As a Global Support Specialist l, you will be using your technical and customer service skills to deliver technical support services. We'll rely on you to keep staffers and our business running smoothly. You will be the first point of contact for our service requesters and the face of IT. You'll be using your multi-tasking expertise to provide superior customer service support for desktop, laptop and mobile device issues. You will be relied upon to provide level one issue resolution, service call creation and issue classification.

Essential Duties And Responsibilities

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

  • Performing entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis.
  • Routing incoming incident and service requests to the appropriate support group
  • Maintaining accurate and timely records in issues tracking system
  • Maintaining service desk knowledgebase support documentation
  • Participating in professional development and team improvement initiative
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
  • All other duties as assigned.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

Expectations Of The Job

  • Individual will be expected to analyze end user hardware, operating system and business application issues
  • Communicate professionally and effectively with users to understand issues and propose solutions
  • Effectively manage service desk workload to meet publishing business SLAs
  • Regularly attend team meetings and provide content relating to current project status and knowledge transfer activities
  • Must have the ability to address system issues both on and off hours.

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

  • Minimum of 1-year technical support experience with superior customer service supporting desktops, laptops, mobile devices and related applications within an ITSM service desk system

Preferred Qualifications

  • Knowledge of Windows Server environment, Windows desktop, terminal server/thin client deployment, hardware troubleshooting, network security, network administration and phone systems
  • Knowledge of Microsoft 365 and Office applications
  • Knowledge of Apple IOS and OSX environments
  • Experience using an IT Service Desk platform, preferably Service Now.
  • Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
  • Ability to be on-call for critical off-hours support
  • Experience in the life science or health industry is a plus

Physical/Mental Demands And Working Environment

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at /careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at

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