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Role - Contact center engineer - Five9

Location : Phoenix, AZ (Onsite)

JD:

8+ years of commercial software development experience

Design and implement scalable Caas and IVA solutions leveraging Google Cloud and Google CX

(Dialoglow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five and enterprise systems.

* Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

* Architect, implement, and optimize Five CRaas solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.

* Lead integrations and migrations leveraging Five APls and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WeRTC, security configuration (RAC, PCI/HIPAA), and transition from legacy contact center platforms to Five.

* Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/D pipeline. DevOps and Observability.

* Experience with automated release management using GitHub Actions.

* Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.

* Good understanding of data structures, algorithms, and design patterns

* Great written communication and documentation abilities

* Strong understanding of cloud security architecture and Encryption and OAth.

* Looks proactively beyond the obvious for continuous improvement opportunities.

* Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.

* Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.

*At Securian Financial the internal position title is Engineering Sr Analyst, Engineering Analyst, or Engineering Consultant. The title and salary will be determined based on experience and applied skills.*

Summary:

The Digital Standards Guide (DSG) team is responsible for the development, maintenance, and evolution of Securian's enterprise design system - delivering reusable, accessible, and brandaligned UI components used across digital experiences. Our work enables consistency, efficiency, and highquality user experiences by partnering closely with UX, design, accessibility, and product teams. We support the full lifecycle of components, from discovery and design through development, testing, accessibility validation, and documentation.

We are seeking a FrontEnd Development Engineer who is passionate about building accessible, scalable, and usercentered interfaces. In this role, you will develop and support DSG components and patterns that empower product teams across the organization. You will work closely with design, accessibility consultants, and product partners to ensure solutions meet brand standards, usability best practices, and technical excellence.

Responsibilities include but not limited to:

• Develop, test, review, and maintain frontend components and patterns using HTML, CSS/Sass, JavaScript, and ARIA to meet accessibility standards.

• Build reusable, flexible, and scalable UI components and patterns aligned to DSG guidelines and Securian's brand.

• Support the component lifecycle, including intake, development, QA, accessibility audit, iteration, and release.

• Collaboration & Partnership

• Work closely with UX designers, accessibility specialists, analytics partners, and product teams to build solutions that meet user needs.

• Participate in design reviews, provide engineering perspective, and advise teams adopting DSG components.

• Partner with product teams to identify improvements and ensure successful implementation across applications.

• Documentation & Guidance

• Contribute to technical documentation, usage guidance, best practices, and migration/support materials for developers and designers.

• Assist in maintaining and improving internal DSG resources, including documentation sites and onboarding materials.

• Continuous Improvement

• Stay up to date on modern frontend standards, accessibility guidelines, and design system best practices.

• Identify opportunities to enhance component quality, performance, scalability, and accessibility.

Qualifications:

• 2+ years of experience with frontend development using HTML, CSS/Sass, and JavaScript.

• Strong understanding of semantic markup, accessibility fundamentals, and ARIA.

• Experience building reusable, maintainable frontend components or UI patterns.

• Proficiency with version control systems (preferably Git, GitHub).

• Ability to selfmanage workload, prioritize tasks, and meet deadlines with minimal supervision.

• Clear verbal and written communication skills; strong collaboration mindset.

• Creative problemsolver with a resultsoriented approach.

Preferred Qualifications:

• Experience with design systems or component library development.

• Knowledge of WCAG 2.x guidelines and experience writing Level AAcompliant code.

• Experience with modern build tools such as npm,Webpack, Rollup, or Vite.

• Familiarity with Adobe Experience Manager (AEM).

• Experience writing automated tests (unit, visual regression, accessibility).

• Experience with CSS preprocessors or frameworks (LESS, Sass).

• Familiarity with Web Components and componentdriven architectures.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

• Architect, build, and maintain a robust application management and loan repayment platform, ensuring scalability, performance, and maintainability across front-end and back-end systems
• Leverage full-stack engineering skills to contribute alongside team and build a polished & accessible end-user experience that tens of thousands of students and program administrators love, and develop best of breed API on reliable infrastructure for our partners to leverage
• Set best practices for code quality, system design, and security while mentoring engineers and conducting code reviews
• Oversee 2-3 engineers' day-to-day operations with the support of the Director of Engineering
• Work with cross-functional stakeholders to define and prioritize work, break down large initiatives into achievable milestones, and balance technical debt with new feature development
• Spec out stories with the engineering team and product leadership, and lead the team in continually reflecting on how to better deliver value and operate as a team
• Foster a strong engineering culture through collaboration, knowledge sharing, and continuous improvement.
• Participate in future on-call rotations and ensure by building self-healing and resilient systems and leveraging infrastructure as code and monitoring tools that our systems are highly available

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent bootcamp or upskilling program experience
• Hands-on experience managing CI/CD pipelines (GitHub Actions, Jenkins, CircleCI, or similar) and ownership of deployment strategies, release management, and production monitoring
• Experience working closely with Product teams to define technical requirements and Compliance teams to ensure regulatory adherence in financial services or similarly regulated environments.
• Ability to clearly articulate technical trade-offs, align stakeholders, and make informed decisions under ambiguity.
• 4+ years working in a SaaS startup regularly building and owning the complete E2E technology stack for Web Application (Frontend + Backend + Cloud + CI/CD)
• Deep experience with a combination of the following technologies:
• Javascript & TypeScript (React, NextJS, Recoil (other state management libraries)), Python (Django, Flask, FastAPI, etc.), HTML, CSS
• Databases: SQL (we use PostgreSQL)
• Cloud: AWS or Google Cloud experience
• Design: We use Figma; understanding of responsive design
• DevOps: Experience with CI/CD and modern cloud and container tooling

• Modern tech stack with the ability to have impact to many different user personas - recruiters, students and more
• High autonomy working in a highly collaborative team
• Can grow into a more formal people management role - expectation though is to be very hands on
• Step into being a 10x engineer and ride the AI wave with a team doubling down on how this technology allows us to focus on harder problems and solve for our customer's needs without compromising on quality

Title: Senior React JS Developer

Type: Full Time

Location: Irving, TX OR Tampa, FL or Jersey City,NJ or Rutherford,NJ

Roles and Responsibilities:

• Lead front-end development efforts using React to build responsive and dynamic user interfaces.
• Lead front-end architectural decisions and enforce best practices across projects.
• Implement responsive UI designs with expertise in modern CSS, optimizing applications for maximum speed and scalability.
• Mentor junior and mid-level developers and conduct advanced code reviews to maintain and elevate code quality standards.
• Drive the adoption of new technologies and best practices within the team.
• Expert-level proficiency in React, including advanced patterns, performance optimization, and best practices.
• Deep expertise in various state management patterns and libraries, with the ability to choose and implement optimal solutions for complex applications.
• Expert knowledge of advanced CSS techniques, performance-oriented styling, and experience in building and maintaining design systems.
• Extensive experience managing front-end workflows using Node.js, npm/Yarn, and advanced build configurations; ability to optimize build processes.
• Expertise in designing and implementing comprehensive testing strategies, including unit, integration, and E2E tests, using tools like Jest, React Testing Library, Cypress, Playwright.
• Expert in Git and GitHub for complex projects, including advanced branching, release management, and code review processes.
• Prior experience or deep understanding of Micro Frontends architecture and implementation strategies.

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes:

• Investigating, evaluating, negotiating, and settling claims
• Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
• Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits  and details of the claims being handled, written correspondence and/or various electronic media
• Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
• Supporting our customers through personalized, caring, and simple interactions

Where You'll Work:  This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align. 

Some of the areas we hire Claim Specialists for could include any of the following:

• Auto Injury: Handles bodily injury and uninsured/underinsured claims along with property damage claims involving injuries
• Personal Injury/Medical Payments (PIP/MPC): Handles first-party medical coverage for customers injured in an automobile accident
• Special Investigative Unit (SIU): Handles high-volume, complex auto and property claims involving NICB indicators of fraud to determine if specialized investigation is needed
• Auto Property Complex: Handles high-volume, mid-to-high complexity property damage claims, not involving personal injury
• Auto Total Loss: Settles auto claims where a vehicle is deemed a total loss
• Auto Weather Catastrophe: Handles weather-related auto claims
• Property Team: Handles low-severity Home and Renters claims in a team environment. Claims are primarily theft-related as well as minor weather and other types of property losses
• Boat, Commercial, Farm/Ranch Unit (BCFR): Handles commercial and boat claims
• Fire Property Stewardship: Handles property claims involving both weather-related events and non-weather-related incidents

Preferred:

• Bachelor's degree in a related field is preferred or equivalent work experience
• Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims, including the following:
  
  • Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
  • Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
  • Familiarity with state or local regulations and compliance requirements
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements

Competitive candidates also demonstrate the following:

• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Strong critical thinking and decision-making skills
• Ability to multi-task across technical platforms
• Accountability
• Resourcefulness

Additional Details:

• Employees must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary ranges $59,059 - $81,988 annually 
  • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

Senior Interactive Experience Developer / Creative Coder

Location: Portland, Oregon | Hybrid (3 days in office)

Tandem Talent is partnering with an innovative, globally active creative technology company to recruit a Senior Interactive Experience Developer / Creative Coder. This role is ideal for a developer who enjoys combining strong programming skills with creativity to build immersive digital experiences that exist beyond traditional screens.

You will collaborate with designers, UX strategists, and fellow developers to create interactive environments used in corporate spaces, museums, universities, sports venues, and cultural institutions worldwide. The work focuses on developing experiences that blend digital and physical environments through interactive displays, sensing technologies, and responsive systems.

This is an opportunity to work with advanced technology while helping bring ambitious creative concepts to life in real-world environments.

The Role

As a Senior Interactive Experience Developer, you will play a key role in designing and building innovative front-end and interactive systems. You will work closely with multidisciplinary teams to develop engaging experiences, prototype new ideas, and help shape technical best practices.

Key responsibilities include:

• Leading front-end development for client projects and internal innovation initiatives
• Experimenting with emerging technologies and frameworks to create new digital experiences
• Defining and maintaining coding standards and development best practices
• Mentoring junior developers and supporting collaborative problem-solving
• Conducting project reviews to ensure technical performance and creative quality
• Producing documentation that supports both technical and non-technical stakeholders
• Working within development tools including Atlassian, GitHub, MS Teams, Visual Studio, and Figma
• Supporting installations and client projects, including occasional travel for site visits (approximately 2–3 per year)

What We’re Looking For

The ideal candidate combines strong programming capability with an interest in creative technology and immersive environments.

Required experience:

• Strong programming foundation with experience in creative coding and visual development
• Experience with digital creation platforms such as TouchDesigner, Notch, Pixera, Unreal, or Unity
• Programming experience with languages and APIs including Qt/QML, JavaScript (Three.js, WebGL, Canvas), Python, or Unreal Blueprint/C++
• Strong browser-based development experience, particularly building creative in-browser experiences
• Portfolio demonstrating engaging digital work beyond standard web applications
• Graphics programming experience using OpenGL/GLSL, Vulkan, or DirectX and understanding of the graphics pipeline
• Experience using Git/GitHub for collaborative development
• Experience designing touch interfaces or other natural user interaction systems
• Ability to rapidly prototype concepts and develop them into production-ready code
• Understanding of UX principles and how technical decisions influence user experience
• Strong communication and collaboration skills across technical and non-technical teams
• Curiosity, creativity, and enthusiasm for exploring new technologies

Desirable experience:

• Experience working with interactive hardware, sensors, or immersive technologies.

The Opportunity

This position offers the chance to work on highly creative and technically challenging projects that reach audiences globally. Developers in this team build experiences that appear on interactive display walls, projection-mapped environments, and sensor-driven installations that respond to people and environments in real time.

You will be working within a collaborative, multidisciplinary team where ideas are encouraged and technical experimentation is part of the culture.

Location

Hybrid role based in Portland, Oregon, with three days per week in the office.

Please note that visa sponsorship is not available for this position.

If you are interested in combining technical expertise with creative problem solving to build immersive digital experiences, Tandem Talent would be pleased to hear from you.

Job Title: SDET / QA Automation Engineer

Location: Mount Laurel- NJ

Duration: Long Term

Job Description:

Job Summary:

We are seeking a highly skilled and experienced SDET / QA Automation Engineer with 8 to 10 years of expertise in Python, JavaScript, and modern automation frameworks. This position involves developing automation solutions, microservices, and test scripts while validating end‑to‑end network components and their behavior. The candidate should have strong domain knowledge in networking and cable technologies, with the ability to collaborate effectively with clients and cross‑functional teams.

Key Responsibilities:

• Develop microservices using Python, NodeJS, and Golang as part of automation and service validations.
• Develop standalone Python/NodeJS scripts to simulate network traffic and validate performance across different endpoints.
• Create Proof of Concepts (POCs) based on client needs and actively participate in client demos and technical discussions.
• Lead the creation of test strategies and manage test environments with both physical and virtual device setups.
• Create comprehensive test scenarios and automated test scripts using MochaJS, ensuring robust coverage of functional, integration, and regression test cases.
• Design reusable test components, validate API and microservice behavior, and integrate MochaJS test suites into the existing automation framework to enhance reliability and execution efficiency.
• Collaborate with cross‑functional teams to refine requirements, improve test coverage, and ensure smooth integration with CI/CD pipelines.
• Gather requirements and perform detailed analysis for new automation scenarios and test case development.
• Support manual and automation testing across applications, devices, and servers as required.
• Ensure code quality using tools like SonarQube and adhere to strict QA standards.
• Provide technical guidance, troubleshooting support, and mentorship to team members on tasks and issues raised by the client.
• Maintain version control and branching strategies using GitHub, ensuring high code integrity and traceability.
• Monitor automation execution, analyze failures, and drive root‑cause investigations to improve overall product quality.
• Document technical workflows, automation processes, and test scenarios to ensure long-term maintainability and knowledge sharing.

Required Skills & Experience:

• 8-10 years of experience in QA/SDET automation roles.
• Strong programming knowledge with Python and JavaScript.
• Good hands-on experience with Go Lang and NodeJS.
• Hands-on experience with MochaJS for scripting and automated testing.
• Excellent knowledge with web technologies like REST, SOAP, XML and JSON
• Proficiency in API testing using Bruno/ Postman.
• Familiarity with GitHub for version control and Jira for project tracking.
• Excellent domain knowledge in Network and cable domain
• Should be familiar with IMS architecture and SIP protocols.
• Good problem-solving and debugging skills.

Should have good communication and client interaction skills.

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  Design, implement, and manage cloud infrastructure on Azure using Terraform and Terragrunt.
  
  
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  Maintain and optimize Kubernetes clusters on Azure Kubernetes Service (AKS).
  
  
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  Build and manage CI/CD pipelines using GitHub Actions/Workflows and ArgoCD for GitOps deployments.
  
  
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  Enhance system reliability by implementing monitoring, alerting, and observability solutions with Grafana.
  
  
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  Automate operational tasks to reduce toil and improve team efficiency.
  
  
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  Participate in on-call rotations, incident response, and post-mortem analysis.
  
  
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  Collaborate with development teams to improve application performance, scalability, and resilience.
  
  
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  Implement and advocate for SRE best practices, including SLIs, SLOs, and error budgets.
  
  
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  Continuously improve system performance, cost efficiency, and security.
  
  

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  3+ years of experience in an SRE, DevOps, or cloud infrastructure role.
  
  
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  Strong experience with Azure cloud services and infrastructure.
  
  
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  Hands-on experience with java and Terraform and Terragrunt for infrastructure-as-code.
  
  
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  Proficiency with Kubernetes (preferably AKS and container orchestration.
  
  
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  Experience with CI/CD tools, especially GitHub Workflows/Actions and ArgoCD.
  
  
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  Solid understanding of observability tools like Grafana (Prometheus, Loki, Tempo experience is a plus).
  
  Education Requirements Bachelor's degree required, (Masters preferred)