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Our client in the wealth management and charitable sector, is seeking a Digital / Web Strategy Lead to join their team full time. The Digital / Web Strategy Lead will own and elevate the organizations public digital presence. This newly created role is responsible for transforming the website from a static, brochure-style experience into a high-performing digital engine that drives engagement, discovery, and measurable business outcomes.

This is a hybrid onsite role with required onsite days Tuesday, Wednesday and Thursday, in Malvern, PA.

Reporting into Marketing and working in close partnership with IT, Client Services, and cross functional stakeholders, this role will define the vision, roadmap, and governance for the public web experience and broader digital ecosystem. The role requires a strategic, outcome oriented digital experience strategist who can translate business needs into scalable, user centric web experiences and serve as the connective tissue between marketing strategy and technical execution.

While the role does not involve content creation or hands-on development, it carries end-to-end accountability for web strategy, structure, user experience, and performance. Over time, the role is expected to grow into a people leadership position.

Digital / Web Strategy Lead Responsibilities: 

• Define and lead the vision, strategy, and roadmap for the public web experience, ensuring alignment with organizational priorities and marketing growth goals.
• Reimagine the current website to support top of funnel discovery, engagement, and digital self-service, moving beyond a brochure style presence.
• Own site architecture, navigation, audience targeting, and user journeys to ensure clarity, relevance, and ease of use.
• Support and guide a successful website relaunch and ongoing optimization.
• Establish UX principles and standards with a strong focus on simplicity, accessibility, and performance.
• Champion data driven decision making using analytics, engagement metrics, and user insights to continuously improve the experience.
• Ensure the web experience supports visibility in search and emerging AI driven discovery channels.
• Serve as the strategic owner of the web platform and CMS (currently Drupal), with responsibility for evaluating and recommending future platform evolution.
• Act as a knowledgeable partner to IT translating business objectives into clear technical requirements and priorities. 
• Oversee the broader digital ecosystem, including SEO, paid media, marketing automation, and attribution focused demand generation, in partnership with subject matter owners.
• Partner closely with Marketing, IT, Client Services, and other stakeholders to align digital priorities and execution.
• Collaborate with content, creative, and platform partners to ensure consistency, governance, and scalability.
• Serve as a trusted advisor to senior leadership on web strategy, digital performance, and emerging opportunities.
• Establish governance frameworks that balance innovation, speed, compliance, and risk management.
• Prepare the function to scale, with the potential to lead and develop a team over time.

Digital / Web Strategy Lead Requirements: 

• Minimum 5-7+ years of experience in web strategy, digital experience management, or web product leadership.
• Strong background in financial services, wealth management, or similarly complex, regulated industries.
• Proven experience leading and evolving large-scale public web experiences with clear business outcomes.
• Deep understanding of CMS platforms, web analytics, SEO, and digital experience best practices.
• Experience working in Agile environments; familiarity with tools such as Jira and Confluence.
• Demonstrated ability to translate business needs into technical direction without being hands-on technical.
• Strategic mindset with a track record of taking web experiences from Point A to Point B.
• Comfortable operating at both strategic and executional levels.
• Clear communicator with strong stakeholder management and influence skills.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Navy Mutual is seeking an experienced and strategic Business Architect to help define and drive the future of our organization. This is a senior leadership role responsible for establishing and executing the business architecture vision across the enterprise—ensuring our strategies, operations, and investments are aligned to deliver exceptional, long‑term value to our members.

This role sits at the intersection of business strategy, technology, and organizational design. You will partner closely with executive leadership to translate enterprise strategy into actionable roadmaps, modernize business capabilities, and enable customer‑centric transformation in a highly mission‑driven environment.

Why This Role Matters

As Business Architect, you will:

• Serve as a trusted advisor to senior leaders, shaping strategies that directly influence Navy Mutual’s future
• Drive architectural consistency and governance across business and technology domains
• Lead modernization and transformation efforts that improve operational effectiveness, customer experience, and long‑term performance
• Build and mentor a high‑performing team of Business Unit Analysts
• Ensure investments, initiatives, and technology decisions align to enterprise capabilities and value streams

Key Responsibilities

Leadership & Talent Development

• Lead, manage, develop, and mentor Business Unit Analysts
• Oversee performance management, scheduling, and talent development to meet departmental objectives
• Provide input into hiring, development, and succession planning

Business Architecture & Organizational Design

• Develop, maintain, and evolve Navy Mutual’s business architecture framework, including:
• Capability maps
• Business processes
• Organizational and value stream alignment
• Translate enterprise strategy into clear, actionable business and technology roadmaps
• Serve as a subject‑matter expert in business architecture frameworks and methodologies
• Create and maintain architecture artifacts that support decision‑making, transformation, and execution

Strategic Alignment & Transformation

• Partner with executive leadership to assess capability maturity, market trends, and architectural implications
• Support enterprise transformation and modernization initiatives
• Ensure alignment across business models, customer journeys, and organizational capabilities
• Promote architectural consistency and reuse of shared services and standards

Stakeholder Engagement

• Act as a trusted partner to senior business and IT leaders
• Facilitate cross‑functional workshops and strategy sessions to define future‑state architectures and priorities
• Influence alignment and decision‑making across diverse stakeholder groups

Governance & Standards

• Establish, maintain, and enforce business architecture standards and best practices
• Apply business modeling techniques to deliver repeatable, value‑focused outputs
• Provide architectural oversight for initiatives to ensure alignment with enterprise roadmaps

Capability Development & Innovation

• Evaluate current business capabilities to identify gaps, inefficiencies, and opportunities
• Collaborate with Finance, Operations, EDS, IT, and Portfolio Management to guide investment decisions
• Influence initiative prioritization based on capability roadmaps and strategic value
• Assess ideas, projects, and emerging technologies for alignment and business impact
• Serve as a liaison between business partners, IT, and system vendors to optimize spend and outcomes
• Stay informed on industry trends and represent Navy Mutual in relevant forums or working groups

Required Qualifications

• Bachelor’s degree required
• 10+ years of experience in business architecture, enterprise architecture, or strategic consulting
• 5+ years of leadership experience
• 10+ years of Life Insurance and Annuity industry experience
• Proven success leading enterprise transformation and modernization initiatives
• Deep expertise in:
• Business capability modeling
• Business process modeling
• Organizational design and mapping
• Information and knowledge mapping
• Strong experience translating strategy into executable roadmaps
• Experience with portfolio planning, business cases, and performance measurement
• Exceptional communication and executive presence
• Ability to influence and collaborate across business and technology teams
• Comfort operating in fast‑paced, change‑driven, and agile environments
• Awareness of emerging trends in digital business, customer experience, and enterprise transformation

Be a part of our success story. Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries, outstanding benefits, internal advancement opportunities, and recognized community involvement, you will have the chance to create a career you can be proud of. Your new trajectory starts here at Launch!

The Role:

Launch is actively seeking a visionary Solutions Architect / Principal Software Engineering Lead (AI) to design and deliver modern engineering and applied AI solutions across client engagements. This role blends deep hands‑on engineering, architectural leadership, AI system design, and client advisory. You will operate across system design, production‑grade engineering, multi‑agent architectures, cloud platform strategy, and the development of Launch’s AI practice.

Responsibilities Include:

Architecture & Technical Strategy

• Define the technical direction for client engagements end-to-end: discovery, design, build, and production hardening.
• Assess client technology ecosystems and identify high-impact opportunities for AI/ML integration.
• Lead architecture reviews, design sessions, and technology selection across cross-functional stakeholder groups.
• Translate ambiguous business problems into concrete engineering plans with clear scope, milestones, and risk callouts.

AI Engineering & Delivery

• Architect production agentic systems including multi-agent orchestration, agent harnesses, skill/tool composition, human-in-the-loop checkpoints, and inter-agent communication protocols (e.g., A2A, MCP).
• Build and govern MCP server ecosystems: design, deploy, and secure Model Context Protocol integrations connecting AI agents to enterprise data sources, internal APIs, and third-party platforms.
• Define agent skill and capability frameworks including reusable skill libraries, prompt engineering standards, and evaluation harnesses for consistent agent behavior across engagements.
• Architect RAG pipelines, fine-tuning workflows, and model lifecycle infrastructure (training, serving, experiment tracking) as foundational components of agentic systems.
• Integrate AI platforms and APIs (Azure OpenAI, Amazon Bedrock, Anthropic, Vertex AI) into production systems with enterprise-grade reliability, cost governance, and observability.
• Establish AI-native development practices: embed tools such as Claude Code, Cursor, and GitHub Copilot into team workflows with standards for AI-assisted code review, test generation, and documentation.
• Design evaluation and observability infrastructure including LLM eval frameworks, red-teaming, behavioral drift detection, and production monitoring across tool call chains, latency, and failure modes.
• Apply responsible AI governance: define guardrails, access controls, and audit patterns for agentic workflows in enterprise environments including scope containment and escalation paths.

Hands-On Engineering

• Write production code and lead by example — this role requires someone who is still close to the code.
• Design cloud-native architectures across multiple hyperscalers (AWS and Azure primarily) microservices, event-driven systems, serverless, and containerized workloads.
• Define and implement infrastructure-as-code using tools such as Terraform, Pulumi, CloudFormation, or Bicep.
• Design and optimize CI/CD pipelines, GitOps workflows, and container orchestration using Docker and Kubernetes.
• Establish observability and reliability practices using tools such as Datadog, Prometheus, Grafana, CloudWatch, or Azure Monitor.
• Drive security-by-design across the delivery lifecycle including IAM, network architecture, secrets management, and compliance automation.

Leadership & Client Advisory

• Lead engineering teams ranging from small squads to 10+ person delivery teams, scaling leadership approach to the needs of each engagement.
• Mentor and develop engineers at all levels through code reviews, pairing, and design coaching.
• Operate as a trusted advisor to client technical leadership and executive stakeholders. Communicate trade-offs clearly and build confidence.
• Influence without direct authority — driving alignment across cross-functional teams through technical credibility and stakeholder management.
• Lead discovery and requirements elicitation, surfacing the underlying business need beyond the stated request.
• Produce clear written artifacts: technical proposals, architecture decision records, SOWs, and executive-level status communication.
• Grow client relationships and identify follow-on opportunities through proposal contributions and delivery-driven account expansion.
• Contribute to Launch's growth — practice development, thought leadership, and hiring.

Qualifications:

Must-Haves:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• 10+ years in software engineering with demonstrated experience in architecture and technical leadership roles.
• 3+ years hands-on with AI/ML in production. Broad fluency across generative AI (LLMs, RAG, fine-tuning, agents), MLOps (model serving, pipelines, experiment tracking), and AI-integrated product development.
• Consulting or client-facing delivery experience with a proven ability to integrate into client organizations and establish credibility with technical and executive stakeholders.
• Full-stack engineering capability across frontend, backend, infrastructure, and data layers. Proficiency in multiple modern languages (e.g., Python, TypeScript/Node.js, C#/.NET, Java, or Go) with the ability to move between them as engagements require.
• Multi-hyperscaler depth across AWS and Azure, including their respective AI/ML service ecosystems (Bedrock, SageMaker, Azure OpenAI, Azure ML). GCP experience is a plus.
• Strong fundamentals in distributed systems, event-driven architecture, API design, and DevOps/platform engineering.
• Experience leading engineering teams in agile delivery environments.
• Business acumen with the ability to connect architecture decisions to cost, timeline, and organizational impact.
• Executive presence and communication skills effective with both technical and non-technical audiences.
• Proven ability to operate in ambiguous environments and adapt to diverse client cultures.

Strong Differentiators

• Experience contributing to the development of AI engineering practices, reusable frameworks, or internal accelerators within a consulting or enterprise environment.
• Experience advising C-suite or VP-level stakeholders on AI strategy, investment prioritization, and organizational readiness.
• Depth with agentic AI frameworks (LangChain, LangGraph, LangSmith, LlamaIndex, Semantic Kernel, CrewAI) and emerging standards like MCP (Model Context Protocol).
• Experience with enterprise data platforms (Databricks, Snowflake, BigQuery) in the context of AI/ML workloads.
• Cloud architecture certifications across AWS and Azure (AWS SA Professional, Azure Solutions Architect Expert).
• Published writing, open-source contributions, or conference speaking that demonstrates thought leadership in AI or software architecture.
• Domain depth in industries such as healthcare, financial services, retail, or public sector.

Compensation & Benefits:

As an employee at Launch, you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world! Our employees receive full benefits—medical, dental, vision, short-term disability, long-term disability, life insurance, and matched 401k. We also have an uncapped, take-what-you-need PTO policy. The anticipated base wage range for this role is $190,000 to $230,000. Education and experience will be highly considered, and we are happy to discuss your wage expectations in more detail throughout our internal interview process.

Status: 6-month contract (possibly extended)

Job Title: Lead Footwear Merchant

Location: Hybrid in Beaverton, OR

Salary: $43.33/hr

About the company:

We do more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries, and push out the edges of what can be. Our company looks for people who can grow, think, dream, and create. Our culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries. We are about each person bringing skills and passion to a challenging and constantly evolving environment.

We are a technology company. From our flagship website and five-star mobile apps to developing products, managing big data, and providing leading-edge engineering and systems support, our teams exist to revolutionize the future at the confluence of tech and sport. We invest in and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate, and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary, and collaborative, taking technology into the future and bringing the world with us.

Lead Footwear Merchant:

Our client is seeking a dynamic Lead Footwear Merchant who thrives in a fast-paced retail environment and brings a strong passion for product and consumer insights. This role is ideal for a strategic yet hands-on merchandising professional who can translate marketplace trends and sales data into impactful assortment strategies while collaborating across cross-functional teams. The ideal candidate is highly driven, naturally curious, and excels at building strong relationships to influence product and merchandising decisions.

This role is a hybrid model in Beaverton, Oregon.

Lead Footwear Merchant Responsibilities:

• Lead the development of consumer-focused footwear assortments by analyzing marketplace trends, sales performance, and consumer insights to inform merchandising strategies.
• Manage seasonal product planning across multiple timelines, ensuring assortments align with business goals, inventory targets, and marketplace opportunities.
• Partner closely with cross-functional teams, including merchandising, planning, marketing, analytics, and operations, to support product strategy and execution.
• Translate business performance data and retail metrics such as sell-through, margin, and inventory levels into actionable recommendations for future assortments.
• Prepare and deliver seasonal merchandising tools, presentations, and product insights to support internal stakeholders and marketplace partners.
• Maintain a deep understanding of the footwear marketplace, consumer preferences, and competitive landscape to influence future product direction.
• Foster strong working relationships across teams and contribute to a collaborative, solutions-oriented environment.

Lead Footwear Merchant Qualifications:

• Bachelor’s degree required.
• 5+ years of experience in merchandising, retail, product creation, or a related consumer products environment.
• Demonstrated experience working with footwear products within a retail, brand, or product merchandising setting.
• Strong retail and analytical acumen with familiarity using merchandising and business tools such as MMX, AV tools, PowerPoint, and Excel.
• Ability to translate consumer insights, sales performance, and market trends into merchandising strategies and product recommendations.
• Proven ability to work cross-functionally, influence stakeholders, and build strong professional relationships.
• Highly motivated, curious, and proactive professional who thrives in a fast-paced environment and takes initiative to drive results.
• Previous experience working with major global athletic or lifestyle brands is strongly preferred.

Allara is a comprehensive women's health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 60,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes. As one of the fastest-growing women's health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women.

The Opportunity

We're looking for a highly motivated, analytically strong, and execution-oriented Sr Analyst of Strategy & Operations to join our team. This is a high-impact, cross-functional role that sits at the center of strategy and execution. You'll partner closely with leaders across the organization to identify opportunities, solve complex problems, and translate insights into operational improvements that move the business forward.

In this role, you'll blend structured analysis with hands-on execution. You'll lead analytical deep dives that uncover critical performance drivers and build decision models to guide prioritization across the entire operations department. You'll also play a key role in driving operational excellence mapping workflows, improving processes, and helping teams work more efficiently and effectively. And as we continue expanding our clinical offerings, you'll help bring new service lines to market through strong project management and cross-functional coordination.

If you're energized by ambiguous problems, excited to work across teams, and passionate about using both data and strong operational instincts to improve business performance and expand market reach we'd love to hear from you.

Location: Hybrid (NYC). We value in-person collaboration and aim for at least three days per week in our NYC office, with flexibility as needed.

Your Impact

Enable data-driven decision making

• Size problems and opportunities through structured, first-principles analysis
• Build decision models, including sensitivity and scenario analyses
• Conduct ad-hoc deep dives across the Operations department to uncover drivers behind performance trends and KPIs
• Synthesize insights and translate them into clear, actionable recommendations
• Own and optimize executive-level reporting and dashboards
• Drive operational excellence
• Map current-state workflows and identify bottlenecks, pain points, and constraints
• Define target-state processes that improve efficiency and customer experience
• Write clear SOPs, checklists, and playbooks, and support training and adoption
• Identify automation and offshoring opportunities to reduce cost-to-serve
• Collaborate cross-functionally to execute on impactful operational and CX initiatives

Support service line launches and major initiatives

• Support planning, coordination, and execution for new service line or clinical expansion launches
• Build operational readiness plans, launch checklists, and playbooks
• Coordinate across teams to ensure smooth and on-time launch delivery
• Measure post-launch performance and identify opportunities to scale impact

Required Qualifications

• Bring 2-3 years of experience in consulting; a strong plus for strategy and ops experience within digital health in addition
• Structured problem solving: Ability to frame ambiguous problems, evaluate options, set baselines, define success metrics, and drive toward a clear, testable plan.
• Advanced quantitative analysis, modeling, and synthesis skill: Experience building advanced Excel/Sheets models, validating assumptions, and translating data into clear recommendations. Comfortable with business intelligence tools and pressure-testing outputs. SQL is a strong plus.
• Excellent project management toolkit: Ability to develop project plans, manage dependencies, and land milestones on time with clear accountability.
• Systems thinking and scalability: Focused on designing solutions that scales, with thoughtful people/systems/tooling approach.
• Learning agility: Ability to ramp quickly on new domains and tooling, absorb feedback, and iterate to improve outcomes.
• Strong communication: Clear and concise written and verbal communication skills, with the ability to synthesize complex information for diverse audiences.

What Allara Offers

Compensation & Career Growth

• $110-120K with opportunities for advancement
• Equity
• Professional development & employee learning programs

Work Environment & Flexibility

• Hybrid (3 days) from our office in NYC
• Unlimited PTO & 11 company holidays
• Annual onsite in NYC

Health & Wellness

• Medical, dental, and vision benefits
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Long- and short-term disability coverage
• Annual employee wellness stipend

Family & Future Planning

• 401(k) plan
• Parental leave & family planning support benefits

Additional Perks

• Company-issued laptop
• Annual work-from-home stipend
• A collaborative, mission-driven culture focused on improving patient care

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We're an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

Business Systems Analyst – Investment Management Technology (ETX)

(Hybrid, Boston)

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? MassMutual assists millions in achieving financial freedom, providing protection and future planning. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

The Opportunity

This position is required to provide subject matter expertise for BlackRock Aladdin Accounting Platform and related applications.

Recognized as subject matter expert in business analysis field. Has responsibility for instructing, directing, and checking the work of other Business Analysts. Formulate and define business and/or systems scope and objectives based on both user needs and a thorough understanding of industry requirements. Devise or modify procedures to solve highly complex problems considering limitations, operating time, and form of desired results. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Consider the business implications of the application of technology to the current and future business environment. Act as a team leader for complex projects.

The Team

You will be joining MassMutual's Investment Management Technology team. Our mission is to build reliable automation solutions for the Investment Operations business team. You will be part of a team that is technical, highly motivated and excels at working in a fast paced and always evolving environment with agility and resilience.

The Impact:

The Business Systems Analyst is responsible for the analysis, design, and testing of complex applications and system integration processes supporting MassMutual's Investment Management Unit. This role supports strategic investment initiatives within these areas and ensures recommended solutions are aligned with business and MassMutual IT strategies while adhering to relevant technology standards.

This role leverages problem solving and analytical skills to design technical solutions related to data management and system integration challenges and contributes to troubleshooting efforts across multiple functional areas including General Investment Accounts, Separate Investment Accounts, Securities & various technology platforms supporting Investments.

This is a critical role in maintaining the cohesion between the business stakeholders and the technology delivery teams. It requires a deep and broad technology background conducive to that found in a "master application developer" but this is not a development position but will participate and guide technology decisions and best practices. It also requires a strong work ethic, the ability to work independently or in collaboration, exceptional communication skills, and knowledge of, or the aptitude to learn the investment management data domain.

• Perform analysis of business process, procedures, data and rules
• Experience with data-centric architectures, multi-dimensional time series, and techniques to guarantee robust data integrity
• Demonstrated ability to identify and understand critical business features that drive value, and translate those into solid technical solutions
• Excellent written and oral communication skills, ability to effectively and confidently interact with business and technical personnel, at all levels in the organization
• Proven technical leadership and mentoring skills
• Strong knowledge of the investment accounting across multiple asset classes, public and private, including derivatives
• Candidates must combine an attention to detail with the ability to see the big picture
• Demonstrated ability to communicate effectively using verbal and written methods to all levels of an organization
• Proficient with standard documentation tools (Lucid Chart, Excel, Word)
• Capable of applying knowledge to handle all but the most complex problems independently
• Drives continuous improvement and efficiencies beyond own scope of responsibility

The Minimum Qualifications

• Bachelor's degree
• 8 + years of experience with designing and implementing complex solutions
• 5+ years of investment data experience with an understanding of systems and data management.
• 3+ years of experience with BlackRock Aladdin ABOR/IBOR
• 5+ years of experience with investment management systems (from front office to middle office, to back office)
• 5+ years of data analysis experience working with large data sets and multiple sources of data.

The Ideal Qualifications

Technical Skills

• Expert user of excel and proficient with SQL/Oracle query tools
• Experience with platforms like BlackRock Aladdin OMS is highly preferred
• Experiene with BalckRock Aladdin ABOR implementaion is preferred
• Ability to apply technical and business knowledge across multiple business functions
• Ability to work in close collaboration with project/program managers, architects, developers, and testers to optimize the quality of the developed product
• Skilled in interacting between internal business partners, internal IT teams, and offshore partners
• Ability to effectively estimate time to complete design and development tasks
• Influence design & architecture inclusive of technical (non-functional) requirements
• Ability to communicate clearly and to simplify complex topics for a wide range of audiences (both written and verbal)
• Ability to work through complex issues, identify themes, and develop solutions, in time-critical situations.
• Ability to develop a strong understanding of business processes and functional requirements and skill to be able to translate business requirements into succinct functional / technical specifications, experience writing ETL requirements, and providing close oversight of specifications
• Ability to quickly learn new technologies and platforms
• Ability to adhere to project schedules and meet deadlines in the execution of job responsibilities

Soft Skills

• Self-managed and motivated individual with strong leadership skills.
• Excellent written, oral and presentation skills.
• Works with minimal oversight and proactively communicates status and risks to project leadership.
• Ability to work well in a team environment.

#LI-RK1

Yutori MethodTM is managing the recruitment for this role.

This is a full-time role for a NY based founder with occasional in person brainstorm sessions or meet ups on a monthly basis.

About Justin Schuman

Justin Schuman is a former Broadway actor turned storyteller, educator, and presence expert whose content reaches nearly one million followers across platforms. Through organic content focused on human performance, self-awareness, leadership, and authentic visibility, Justin has built a large and highly engaged global audience around his work.

Justin's work helps people stop performing versions of themselves and show up more fully in their lives, businesses, and leadership. Through content, programs, and community, he has built a platform centered on the idea that the most powerful personal brands are rooted in honesty, story, and humanity.

The Opportunity

This Head of Operations role partners directly with the CEO to build the operational backbone of the business. You will translate creative direction and audience growth into structured systems, scalable processes, and clear execution across marketing, revenue operations, and team coordination.

The audience is already thriving. This is focused on designing the infrastructure that converts engagement into a sustainable, scalable business. The right operator will build the CRM, funnel systems, and operational cadence that support long-term growth across programs, partnerships, speaking engagements, and publishing opportunities.

The Right Fit

You are someone who:

• Is excited by the opportunity to build operational systems
• Understands the dynamics of creator-led or personal brand businesses
• Is fluent in CRM infrastructure, funnels, and lifecycle marketing systems
• Thinks in systems, data, and automation rather than manual execution, leveraging AI, integrations, and automation tools to build scalable systems
• Enjoys translating creative ideas into clear operational plans
• Is comfortable managing contractors, vendors, and distributed team members
• Has strong instincts around funnel performance, audience behavior, and conversion opportunities
• Communicates clearly and keeps teams aligned around priorities and deadlines
• Is inspired by Justin's mission and excited to support the growth of his platform

Job Responsibilities

Supporting the CEO

• Translate Justin's creative direction and vision into clear operational priorities and systems
• Protect the CEO's time and focus by establishing decision frameworks and operational guardrails
• Provide performance visibility through dashboards and operational reporting

Systems and Project Management

• Design and implement scalable operational systems that support audience growth and program delivery
• Select and manage CRM infrastructure, automation tools, and project management platforms
• Build and maintain SOPs, workflows, and documentation for consistent execution
• Manage the operational technology stack and integrations across vendors and tools

Revenue and Funnel Operations

• Monitor funnel performance including lead generation, conversions, and revenue visibility
• Implement forecasting systems and lifecycle marketing infrastructure
• Define the client journey from audience engagement through program completion
• Identify opportunities to improve product offerings and funnel conversion

People and Contractor Management

• Manage contractor relationships and ensure clear accountability across the team
• Serve as the operational liaison for fractional partners and vendors
• Support hiring and onboarding of contractors and virtual assistants as the team grows

Requirements

• Bachelor's degree or equivalent
• 5+ years in operations, integrator, chief of staff, or senior management roles
• Experience working in creator-led, personal brand, or online-first businesses
• Strong experience with CRM systems and funnel management platforms
• Experience with project management tools such as ClickUp, Asana, Notion, or Monday
• Must be authorized to work in the United States without sponsorship

Logistics and Compensation

• Location: Remote / Hybrid (U.S.-based), occasional in person brainstorm sessions.
• Role type: Full-time
• Schedule: Flexible with availability during key operational periods
• Compensation: $100,000-$125,000 annually
• Benefits: Details shared with finalists
• Authorization: Must be authorized to work in the U.S. without sponsorship

Director, Account Management

Location: Nashville, TN

Work Environment: On-Site Daily in Nashville plus travel

About the Company

Our client is a pharmacy intelligence organization specializing in medical benefit drug strategy, value-based contracting, and cell and gene therapy management.

The company partners with health plans nationwide to optimize medical drug spend by integrating clinical expertise, trade strategy, and advanced analytics. Their platform helps payers drive measurable savings while improving outcomes for patients.

About the Role

Our client is seeking an experienced and relationship-driven leader to serve as Director of Account Management. This Nashville-based role will lead the strategy, communication, and performance delivery for a portfolio of health plan clients.

The Director will translate complex clinical and contractual data into actionable strategies that reduce costs, align clinical policy with rebate value, and strengthen long-term client partnerships. The ideal candidate combines strategic thinking with operational execution and thrives in a fast-paced, collaborative environment.

Key Responsibilities

• Serve as the primary strategic and relationship lead for assigned health plan clients

• Build and maintain executive-level relationships with Pharmacy leaders and Medical Directors

• Translate clinical, outcomes, and rebate data into clear, actionable recommendations for clients

• Partner cross-functionally with Trade Relations, Clinical Pharmacy, and Analytics teams to align strategy and deliver measurable results

• Lead quarterly business reviews and client presentations using data-driven insights to highlight performance and opportunities

• Ensure operational excellence across client onboarding, reporting, and delivery commitments

• Leverage AI tools and advanced analytics to enhance efficiency, insight generation, and client value

• Maintain strict HIPAA and PHI compliance standards

Qualifications

• PharmD or RN strongly preferred; MBA or MMHC strongly preferred

• 3+ years of experience in a health plan, PBM, or managed care environment

• Demonstrated success in account management, clinical strategy, or client services within healthcare

• Strong understanding of formulary design, rebate contracting, and clinical policy alignment

• Exceptional communication and presentation skills, with the ability to translate complex concepts for executive audiences

• Proven ability to manage multiple high-impact client relationships

• Willingness to travel up to 40% for client meetings, business reviews, and conferences

Why Join This Organization

• Opportunity to help shape the future of medical benefit and cell and gene therapy management

• Collaborative, high-performing team focused on clinical integrity, innovation, and measurable outcomes

• Competitive compensation and comprehensive benefits package

• Nashville-based role working closely with leadership across Clinical, Trade, and Analytics

Equal Opportunity Employer

Our client is an Equal Opportunity Employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Priority consideration is provided to those who apply directly at is looking for a sharp, design-minded Client Coordinator to help us deliver thoughtful, high-level service across our client base.

This role sits at the front of the client journey—guiding inquiries, shaping proposals, and helping translate a client’s ideas into a clear, well-considered plan. The ideal candidate combines strong organization and communication skills with an intuitive design sensibility, helping transform broad direction into thoughtful selections and cohesive proposals.

Coordinators play a key role in shaping the client experience—balancing warm, responsive communication with precise behind-the-scenes coordination. This is a detail-driven role with real responsibility and real impact, supporting both revenue growth and the quality of the projects we bring to life.

What You’ll Do

This role balances client coordination and proposal development (80%) with regional relationship-building in the Charleston and coastal markets (20%).

Client Coordination & Proposal Development (80%)

Guide clients through the early stages of the Mayker experience while developing thoughtful, well-scoped proposals.

• Become a Mayker expert with a fluent knowledge and appreciation for our services and product offerings
• Field inbound inquiries from new and existing clients, creating a thoughtful and timely start to the client journey
• Ask smart questions that help uncover a client’s goals, priorities, and aesthetic direction
• Develop estimates and proposals across Mayker’s verticals (events and interiors)
• Translate client conversations into clear scopes of work and product selections
• When appropriate, help shape the early concept of a project—curating selections and combinations that support a cohesive vision
• Create proposal materials that communicate ideas clearly and beautifully
• Manage proposal revisions, follow-ups, and communication leading up to booking
• Track multiple client projects simultaneously while maintaining organized timelines and documentation
• Ensure confirmed projects are clearly scoped and organized for handoff to the production team
• Support the Client Services Director on larger or more complex projects

This portion of the role requires someone who is both highly organized and creatively thoughtful, able to handle straightforward proposals efficiently while contributing design-minded thinking when a project calls for it.

Coastal Market Presence & Relationship Building (20%)

Support Mayker’s continued growth and relationships in the Charleston and coastal markets.

• Build and maintain relationships with planners, venues, and creative partners in the Charleston region
• Occasionally attend client meetings, walkthroughs, or installations in the coastal market
• Represent Mayker at select networking opportunities or industry gatherings
• Help strengthen Mayker’s presence and reputation within the coastal events community

Who You Are

• Strategic and detail-driven

You naturally think a few steps ahead and catch the things others miss.

• Design-minded

You have strong aesthetic instincts and can translate broad direction into thoughtful selections and ideas.

• Calm under pressure

You’re great at juggling multiple timelines, personalities, and moving parts while maintaining composure.

• Exceptionally organized

You thrive on structure and clarity, and can move quickly without losing track of details.

• A thoughtful communicator

Whether written, verbal, or face-to-face, your communication is clear, warm, and professional.

• A relationship builder

You enjoy connecting with people and building genuine relationships with clients and collaborators.

• A team player

You take ownership of your work while supporting the broader team.

Candidates with backgrounds in event planning, hospitality, or design are strongly encouraged to apply.

Who You’ll Report To

Client Services Director

What to Know

• This is a full-time position. Hours may flex slightly depending on the seasonality and timing of events, but the role is expected to average 45 hours per week (8:00 AM - 5:00 PM)

• Salary Range: $58,000–$68,000 depending on experience.

(The role may be structured hourly or salaried depending on the candidate.)

• While much of the work can be done remotely, Charleston, SC is the preferred location. Mayker frequently works in the Charleston and coastal markets, and this role will help strengthen our relationships and presence in the region.

• Approximately 10–20% of the role may involve in-person meetings, walkthroughs, networking events, or occasional project installs.

What Tools You’ll Use

• Canva
• Clickup
• Copper
• Google Suite
• Slack
• QuickBooks
• Custom Mayker developed softwares