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Role - Contact center engineer - Five9

Location : Phoenix, AZ (Onsite)

JD:

8+ years of commercial software development experience

Design and implement scalable Caas and IVA solutions leveraging Google Cloud and Google CX

(Dialoglow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five and enterprise systems.

* Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

* Architect, implement, and optimize Five CRaas solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.

* Lead integrations and migrations leveraging Five APls and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WeRTC, security configuration (RAC, PCI/HIPAA), and transition from legacy contact center platforms to Five.

* Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/D pipeline. DevOps and Observability.

* Experience with automated release management using GitHub Actions.

* Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.

* Good understanding of data structures, algorithms, and design patterns

* Great written communication and documentation abilities

* Strong understanding of cloud security architecture and Encryption and OAth.

* Looks proactively beyond the obvious for continuous improvement opportunities.

* Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.

* Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.

Job Summary:

Our client is seeking a UI Developer to join their team! This position is located in Greenwood Village, Colorado.

Duties:

• Build and maintain front-end applications using React, TypeScript, and JavaScript
• Design and implement reusable UI components with Material UI (MUI) or similar libraries
• Manage application state using React Context, Redux, or related state management tools
• Integrate front-end applications with RESTful APIs and backend services
• Implement authentication and authorization using OAuth2 / OpenID Connect
• Write clean, maintainable code and create unit tests for React applications
• Configure, build, and package applications using Webpack
• Troubleshoot and support CI/CD pipelines (GitLab or similar)
• Deploy and support applications using Node.js or NGINX
• Participate in Agile development and contribute to iterative releases

Desired Skills/Experience:

• Strong proficiency in JavaScript (ES6+) and TypeScript
• Hands-on experience building applications with React and React Router
• Experience with state management libraries such as React Context and Redux
• Strong UI development skills using Material UI (MUI) or similar UI/CSS frameworks
• Solid understanding of RESTful APIs, including integration and best practices
• Experience writing and maintaining unit tests for React applications
• Working knowledge of CORS and browser security concepts
• Experience with OAuth2 / OpenID Connect for authentication and authorization
• Proficiency with Git and source control workflows
• Experience with Webpack and front-end build tools
• Ability to run and troubleshoot CI/CD pipelines (GitLab or similar)
• Experience deploying and supporting applications using Node.js or NGINX
• Familiarity with Agile development practices

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position starting at $104,000-$122,700. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

The City of Renton is recruiting to fill a Water Maintenance Services Manager vacancy in the Public Works Maintenances Services department. The Water Maintenance Services Manager is responsible for planning, organizing, and overseeing the operations and maintenance of the City's water distribution and treatment systems. This role includes managing daily operations, ensuring water quality, supervising staff, and maintaining compliance with state and federal regulations. The Manager leads both short- and long-term planning efforts, develops and monitors the assigned budget, and coordinates maintenance and repair projects. A key aspect of the role is coaching and mentoring employees to support their professional growth, while recognizing and reinforcing developmental efforts and improvements. The Manager also builds strong relationships with internal and external partners and plays a vital role in advancing the City's vision, mission, and goals through all aspects of their work.

Working for the City of Renton comes with an excellent benefits package, including:

• Deferred compensation with the city contributing 4% of the employee's salary.
• Medical, dental, vision and life insurance at affordable rates
• Paid leave for vacation, sick, eleven holidays and two personal holidays a year
• State of Washington Department of Retirement Systems Public Employee Retirement Systems (PERS) plan enrollment

• Manage the Water Distribution and Treatment team, functions, operations for the Public Works department.
• Evaluate water system for future standard upgrades and new technological alternatives of system improvement; evaluate cost, timing, and staffing issues.
• Assure water quality standards' compliance and coordinate appropriate water treatment.
• Coordinate water utility hazardous waste programs; assure plans and other records are developed and maintained in compliance with State and federal requirements; participate in City disaster/emergency planning, operations and activities.
• Interact with engineering personnel for plan review and evaluation of capital improvement projects; interact with contractors and engineers during pre-construction meetings.
• Monitor telemetry readings of reservoir levels and system failures; discuss concerns, malfunctions and other issues with appropriate personnel and develop actions to address issues; respond to emergency situations according to established procedures.
• Update revise maps, diagrams and schematics of streets, pipe, and manhole locations.
• Inspect water pump stations to assure pumps and chemical feed stations are operating properly; assure water samples meet quality standards.
• Test water systems to assure proper and adequate water flow for fire prevention purposes and insurance qualification.
• Oversee the water metering operation including the accurate and timely collection of meter data used for utility billing of water usage.
• Monitor telemetry readings of reservoir levels and system failures; discuss concerns, malfunctions and other issues with appropriate personnel and develop actions to address issues; respond to emergency situations according to established procedures.
• Estimate materials, time and personnel required to complete work projects; develop schedules, including alternate schedules in case of inclement weather conditions; enter schedules into computer system.
• Inspect work in progress and upon completion to assure projects are completed in compliance with codes, specifications, standards, work orders and time schedules.
• Train assigned personnel in the operation, use and care of specialized equipment including telemetry and chemical and electrical testing equipment.
• Maintain inventory of tools, equipment, and supplies; assure vehicles, tools and equipment are maintained in a clean, safe, and proper working condition.
• Prepare and maintain a variety of records and reports related to water utility system operations, water quality and test results, inspections, preventive maintenance, performance evaluations, service complaints, bid specifications and work projects.
• Inspect traffic control duties for co-workers, other City departments and contractors as assigned.
• Assume the duties of the Maintenance Services Director in the Director's absence.
• Provide opportunities for professional development to staff.
• Evaluate employee performance; conduct consistent staff and 1:1 check in meetings with direct reports.
• Delegate, review, and ensure timely completion of duties of assigned staff.
• Assist in the development and implementation of department goals that support the City's Mission and Business Plan.
• Train staff; set specific and measurable standards and goals.
• Maintain accountability of staff.
• Evaluate water distribution operations (division) to improve service, productivity, and efficiency, and resolve work-related complaints and issues that cannot be addressed by staff.
• Ensure assigned staff regularly evaluate and recognize staff.
• Initiate hiring process and coordinate the onboarding and training of new employees.
• Prepare budgets, monitor, and approve expenditures and capital purchases; submit periodic budget updates and monitor assigned performance measures.
• Assist in the development and updating of City policies, ensure proper interpretation and administration of policies by staff.
• Create an environment of teamwork and respect.
• Foster a culture of equity and inclusion by welcoming and meeting the diverse needs and perspectives of groups and individuals.
• Use progressive discipline when appropriate with guidance from a Director or Administrator.
• Remain current with relevant technological advancements as it relates to field.
• Maintain regular, reliable, and punctual attendance.
• Perform other duties as assigned.
• May be assigned to support City priorities during emergencies.

• 2 years college course work in Water Technology, Waste Quality, Water Systems, Biology, Chemistry, or related field.
• Minimum 5 years of increasingly responsible water distribution and/or water production experience.
• Or minimum 9 years of relevant education and experience.
• 2 years supervisory experience.
• Valid Water Distribution Manager IV Certificate.
• Valid Driver's License.
• Valid flagging and first aid certificate issued by an authorized agency.
• Cross Connection Control certification.
• Successful passing of a required driving record check.
• Successful passing of a required background check.

• Drive and perform field work, as needed.
• Operate a computer and other office equipment.
• Communicate with City employees and residents.
• Bending, stretching, and standing for extended periods.
• Move items weighing up to 50 pounds on occasion.

• Work is performed in a typical office environment and outdoors in all weather conditions.
• Noise level out in the field is moderately loud.
• Noise level indoors is moderately quiet.
• Exposure to high voltage wires, hazardous materials, heights, and noise from equipment.
• Exposure to hazards due to winter storm events including vehicles, flooding, and ice.
• Work evening and/or weekend hours as required.
• Night meetings may be required.

The City of Renton embraces a diverse and inclusive workforce and prides itself on promoting collaboration and teamwork in a positive environment while providing high quality services to the community. For more information about the City of Renton, please visit the following website: Why Renton?

The City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including candidates' names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the screening of applications. For that reason, you will not have the ability to attach any documents to your application, including a cover letter or resume. Please make sure to submit a complete, detailed, and updated job application.

Accommodation

Individuals needing accommodation in the application, testing, or interview process may contact at least 2 days prior to the need.

Communication from the City of Renton:

We primarily communicate via e-mail during the application process. E-mails from and/or should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. We also communicate via text and encourage you to sign up for text alerts when completing your job application.

Recruitment Process:

The screening process will include a review of minimum qualifications and applicants selected for an interview will be invited via email to self-schedule a time through the Government Jobs account. At minimum, this position will be subject to a standard criminal background check and professional reference check. This position requires driving and is also subject to a driving record check from the WA State Dept of Licensing (or other state equivalent). Driving records will be evaluated based on a points system depending on the infraction and severity.

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with lifes essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

New, easy-to-apply options are available for this role: chat with our recruiting assistant or text CargillJobs to 60196.

Job Type: Full Time

Shift(s) Available: 3rd Shift

Compensation: $18.00/hr

Sign-On Bonus: $1000

Benefits:

• Medical, Dental, Vision, and Prescription
• Drug Insurance
• Health and Wellness Incentives
• Paid Vacation and Holidays
• 401(k) with Cargill matching contributions
• Flexible Spending Accounts (FSAs)
• Short-Term Disability and Life Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Employee Discounts

Principal Accountabilities:

• Move, receive and ship product or materials per written and computerized materials, record transactions into computerized systems and provide support to others under occasional guidance
• Receive incoming goods verifying packaging documentation against shipment records and checks for damages generally following standard procedures using judgement in more complex issues
• Gather, weigh, prepare, verify and document items for shipment according to specifications and the applicable transportation method, including recording received and shipped items, following standard procedures using judgement in more complex issues
• Ensure safe storage of product in the warehouse, minimizing damage, utilizing in-depth understanding to perform required duties and assist others
• Operate equipment and machines such as hand trucks, forklift, high-lift mobile equipment, palletizer, stretch-film wrapper, labeler or conveyors in order to stack or wrap materials to move materials, store product and prepare product for shipment
• Perform housekeeping duties and general warehouse maintenance
• Understand and adhere to all safety policies and procedures, maintains a safe and clean work environment
• Operate packaging equipment (palletizer, stretch-film wrapper, labeler and conveyors) used to stack and wrap materials prior to warehousing
• Uphold personal safety requirements to support Safe People and zero incidents\"
• Other duties as assigned

Required Qualifications:

• Right to work in the U.S. that is not based solely on possession of a student visa or a visa sponsored by a third-party employer
• Cargill requires employees to be a minimum of 18 years old to work in a production facility
• Ability to understand and communicate in English (verbal/written)
• Basic use of a computer
• Ability to work in varied indoor and outdoor conditions, which may include heat, cold, dust, loud noise, etc., with the use of Personal Protective Equipment (PPE)
• Ability to perform physical job duties, including bending, kneeling, climbing, sweeping, driving, mounting/dismounting a forklift truck, and infrequently lifting up to 50 pounds, with or without a reasonable accommodation
• Ability to work overtime, including weekends, holidays, or different shifts with advance notice (sometimes up to 12 hours)
• Must be able to operate machinery and/or industrial equipment

Preferred Qualifications:

• Experience operating a forklift and/or warehousing experience
• Experience with SAP and/ or warehouse inventory management systems
• High school diploma/GED or a minimum of two years of equivalent work experience

Considered candidates will receive a phone call from a (952) area code. Please note that this position does not include relocation reimbursement.

Equal Opportunity Employer, including Disability/Vet

• Operates multi-line telephone system. Receives telephone calls from citizens, both emergency and non-emergency; obtains and evaluates information and takes needed action; accesses language line for non-English speaking callers; and operates a TTY and Text-to-911 system for text calls and non-verbal callers. Operates and monitors multi-channel radio system to provide information to police officers; patches multiple agencies together when necessary; dispatches officers to the scene; operates portable walkie talkie; operates mobile dispatch center; uses appropriate codes and signals when dispatching calls; checks status of officers while they are on calls; dispatches alarms when instructed; monitors emergency channel for officer distress and dispatches assistance if needed.
• Enters information on calls in Computer Aided Dispatch (CAD) program; enters data as it is received from police officers on the scene; enters stolen vehicles, articles, wanted/missing persons; prepares messages in correct format and updates critical information in database, including business locations and emergency callout information, knox box locations, alarm information, and important alerts regarding the premises.
• Monitors Police Department video security system.
• Maintains database of residential security checks for out-of-town residents.
• Monitors Doppler radar and advises of severe weather.
• Communicates with other dispatchers from local, state and federal agencies in order to send appropriate level of response.
• Uses various law enforcement databases to gather information needed by officers; monitors incoming information from law enforcement agencies through NCIC/DCI; ensures accurate information is entered into database according to rules and regulations; checks for wanted/ missing persons, domestic violence orders, sex offenders, concealed carry permits, stolen property, driver's licenses, vehicle license plates/registrations, and weapons.
• Assists in training new telecommunicators; records training progress of new hires.
• Operators Dictaphone; researches past phone calls and radio traffic.
• Performs related duties as required.

• Work requires general knowledge of the functions and operations of the Communications Center and its related equipment and capabilities.
• Employee must have the ability to think clearly and act quickly in emergency situations.
• Employee must have the ability to control telephone conversations in order to efficiently obtain accurate information to provide correct, understandable instructions to the emergency responders.
• Employee must be able to receive and efficiently carry out instructions from the emergency responders.
• Employee must be able to speak clearly and use good diction.
• Employee must be able to use specialized law enforcement software to enter data and to retrieve information.

• Must be able to physically perform the basic life operational support functions of standing, walking, reaching, fingering, talking, hearing, and repetitive motions.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must possess the visual acuity to operate a computer terminal, visually inspect small defects or parts, operation or inspection of machines, and do extensive reading.

• Competitive pay with bonus potential
• Comprehensive benefits
• Consistent Monday through Friday schedule
• Clinical and administrative support

• Competitive base pay and overall compensation package
• Full benefits: Medical, Dental, Vision
• Generous PTO, vacation, sick, and holidays
• 401K

• Hybrid Work
• Competitive Base Salary
• Competitive Bonus & Benefits Package
• Accelerated Career Growth

• EIT or PE License Desired
• Bachelors degree in Mechanical or Architectural Engineering
• 5+ years of experience
• Proficient in Revit, AutoCAD and all applicable design calculations and software tools.
• Strong understanding of trade-specific scope of project, trade-related codes, and the required coordination with other trades.
• Strong understanding of documentation requirements and content for each deliverable phase (e.g., SD, DD, CD and specifications).
• Able to anticipate needs, prioritize responsibilities, manage multiple priorities with

• Leads design for their trades ancillary systems required for a project and can assemble scope associated drawings with these systems (e.g. UPS, generators, fuel, secondary water pumps, water reclamation system, etc.).
• Leads the design on Tenant fit-out projects and is a key designer on base building/infrastructure upgrades; assembles riser diagrams, schedules, and floor plans; participates in specification writing.
• Reviews shop drawings, RFIs, Contractor change orders, performs site visits and punch-lists with limited supervision to verify that designs are being implemented accurately.
• Establishes design criteria from the project proposal and assembles basis of design documents.
• Assembles a complete set of contract documents for their trade including the lay out main equipment rooms, closets, shafts, risers, etc.
• Assists in establishing an efficient project schedule for his/her project team that ensures appropriate use of resources while adhering to deadlines.
• Assists in following up on progress and completion of tasks; holds team members accountable to completing tasks on time regardless of his/her position.

Pay Range: $14.00 to $14.00

We make applying easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1498212.

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

For more information on what we are about as a company, check us out by following the link below:

Job Summary

This position is a seasonal, event-based role, with a primary duration from April-September.

Summary: Receives, stores and distributes material, tools, equipment and products.

Essential Duties and Responsibilities:

• Reads production schedule, customer order, work order, shipping order or requisition to determine items to be moved, gathered or distributed.
• Conveys materials from receiving or production areas to storage or other designated areas.
• Places materials/goods on racks, shelves and bins or in refrigerated rooms according to predetermined sequence such as size, type, style, color or product code.
• Fills requisition orders or requests for materials & products to food service outlets.
• Marks materials with identifying information.
• Opens bales, crates and other containers.
• Records amounts of materials or items received or distributed.
• Weighs or counts items for distribution within plant to ensure conformance to company standards.
• Arranges stock parts in specified sequence for assembly by other workers.
• Uses computer to enter records.
• Compiles worksheets or tickets from customer specifications.
• Maintains inventory records.
• Performs other duties as assigned.
• Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards.
• Personal commitment to your own safety and that of others.
• Abides by all Company policies and procedures including but not limited to:
  • The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer.
  • The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables.
  • The use of slip-resistant shoes and proper lifting techniques.

Apply to Levy today!

Levy is a member of Compass Group USA.

Click here to learn more about the Compass story.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

For positions in Washington State, Maryland, or to be performed remotely, click here or copy/paste the link below for paid time off benefits information.