Morphius Corp Customer Service Representative Jobs in Usa
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As a Lead Customer Service Representative working onsite, you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! This position requires that you reside within 75 miles of Portsmouth, VA.
If chosen for the position, you'll be assigned to work onsite on either 4010 Victory Blvd.
Suite 150, Portsmouth, VA 23701, or at 1701-C Church St.
Norfolk, VA 23504.
What You’ll be Doing Do you have a passion for leading a team and ensuring operations run smoothly? You’ll have ownership over delegating tasks to CSRs, verifying nightly deposits, and maintaining accurate records.
Whether it’s investigating patron accounts, resolving escalations with care, or ensuring KPI targets are met, you’ll be the difference between a team that’s simply functioning and one that’s thriving under strong leadership.
During a Typical Day, You’ll Delegate tasks to Customer Service Representatives, ensuring they handle scanning, communications, Quality Assurance, and cleaning tags effectively.
Investigate patron accounts and handle complaints or escalations to provide accurate information and resolutions.
Verify nightly deposits and update the Daily Reconciliation Spreadsheet, ensuring accuracy and understanding of inventory processes.
Ensure Key Performance Indicator targets are met for the Walk-In Center and maintain complete knowledge of all Customer Service Representative responsibilities.
Display leadership qualities, set a good example for the team, and fully support the Supervisor.
What You Bring to the Role High school diploma or equivalent 6 months prior inventory & data entry experience or related experience preferred Skilled in MS Office, spreadsheet, and processing programs Data Entry skills (35 wpm) Dependable, accurate and detail oriented What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $17.50 plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information.A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.
From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
Our TTEC community is here for you as one dynamic, global family.
You'll report to the Team Leader.
You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
The Customer Service Representative (CSR) delivers exceptional customer service to both customers and team members while supporting sales growth, operational efficiency, and safety standards. The CSR consistently represents North's brand by providing fast, friendly, and clean service inside and outside the store, ensuring a positive customer experience at every interaction.
Essential Functions:
- Provide prompt, courteous customer service in accordance with company standards
- Accurately process customer transactions using point-of-sale systems
- Maintain a clean, safe, and organized store environment
- Perform assigned food service tasks following food safety and sanitation requirements, as applicable
- Perform interior and exterior store duties necessary to support daily operations
Key Responsibilities:
Customer Service:
- Assist customers and provide product or service recommendations
- Greet and acknowledge every customer to create a welcoming environment
- Communicate customer feedback, concerns, and complaints to management
- Monitor store activity and report suspicious behavior or incidents
Sales and Cash Handling:
- Promote customer loyalty and enroll customers in the rewards program
- Stay informed on current promotions, advertised products, and sales
- Upsell by recommending complementary or similar items
- Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
- Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
- Verify ID and comply with age-restricted sales laws and policies
- Ensure accurate pricing, labeling, and promotional updates
- Explain car wash programs and assist with traffic flow during peak times if applicable
Store Cleanliness and Appearance:
Interior:
- Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces
- Empty interior trash receptacles and keep register area clean, neat, and organized
- Respond to spills and maintain clean organized cooler and storage areas
- Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms
Exterior:
- Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas
- Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying management of any lighting issues
- Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed
- Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed
- Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed
Operational Support:
- Prepare and serve food items in accordance with food safety and sanitation standards
- Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products
- Support store operations during high-volume periods, staffing shortages, or special promotions as needed
- Assist store operations with training new team members
- Perform other duties as assigned by management
Requirements and Qualifications:
- Basic reading, writing and math skills
- Ability to operate point of sale, store, and car wash equipment
- Ability to follow company policies, procedures, and safety standards
- Maintain proper uniform standards while on duty
- Must be able to work flexible hours including evenings, weekends, and holidays
- Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)
Education and Experience:
- No experience required
- Prior customer service or cashier experience preferred
Physical Requirements:
- Ability to stand or walk for extended periods of time
- Ability to bend, reach, and perform repetitive motions
- Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
- Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions
Work Environment:
- Fast-paced convenience store environment with frequent customer interaction
- Indoor and outdoor work conditions
Required Travel:
- None
True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.
The purpose of this position is to interact with customers by providing price quotes, processing orders, and answering product-related questions, resulting in high customer satisfaction and effective, collaborative relationships with other company departments, including shipping, production, quality assurance, sales, and accounting. This role supports complex customer accounts, resolves escalated issues, and serves as a resource to other Customer Service Representatives by providing guidance, training, and process support.
The following are essential job functions.
- Respond to customer inquiries through phone, email, and other communication channels.
- Provide customers with information about products, services, and order-related inquiries.
- Maintain documentation of customer interactions, including details of inquiries, complaints, comments, and actions taken.
- Maintain account documentation for customers with specific requirements related to shipping, data entry, pricing, and billing.
- Process incoming purchase orders and other related items for assigned accounts.
- Provide pricing quotations for stock, made-to-order, and custom products.
- Resolve issues by performing activities such as returns, exchanges, and issuing credit memos with proper approvals and procedures.
- Refer unresolved customer grievances to designated departments for further investigation.
- Handle special, unique, and more complex situations with little or no assistance from the Customer Success Manager.
- Identify and communicate potential sales opportunities to sales representatives and/or distributors.
- Uphold and improve quality standards by performing corrective and preventative actions related to job responsibilities.
- Analyze recurring customer issues and collaborate with internal departments to implement long-term solutions.
- Provide general, technical, and functional guidance to others in the department.
- Train and mentor Level I and II Customer Service Representatives regarding processes and best practices.
- Assist in prioritizing departmental workload and coordinating task distribution to ensure efficient service coverage.
- Assist the Customer Success Manager in ensuring that performance metrics and goals are met.
- Other related duties as assigned.
Secondary job accountabilities
- Serves as backup for daily sales reporting and internal sales communications.
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customers service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.
- Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude
- Determine customer needs, explain and sell products and services
- Participate in branch prospecting efforts
- Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
- Serve as a liaison between customer and operational areas
- May provide back up to the teller line as needed
- Ability to understand directions and adhere to established policy and procedures
- Able to remain focused
- Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner
- As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals
- May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels
Qualifications
Education, Training and Requirements:
- High School Diploma or GED
- Internal product and services knowledge
- Accurate and proficient math skills
- Professional and friendly interpersonal communications skills
- Proficient computer skills
- Clear thinking and ability to stay focused
- Thorough knowledge of bank products and services
- Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
- Two (2) years of bank and/or customer service normally required
- All applicants must be 18 years of age or older
Other Job Information
Hours: 35 hours/week
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum
USD $17.50/Hr.
Maximum
USD $23.82/Hr.
We are currently hiring for 3rd Shift.
$19.00/hr starting pay, increases to $20.00/hr after successful completion of probationary period.
(Applicant understands this is an entry level position and some key components of the successful completion of the probationary period are: attendance, behavior and learning ability).
Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company's store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.
Key Duties
- Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
- Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
- Determine charges for services requested, collect payments, or arrange for billing.
- Acknowledge customer dissatisfaction and resolve complaints.
- Refer unresolved customer grievances to designated departments.
- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
- Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
- Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member's airfield via different traveling modes i.e. walking or driving of company vehicle.
- Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
- Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
- Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
- Other duties and responsibilities as assigned.
Requirements and Skills
- 1-3 years of Customer Service Experience.
- Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
- Strong interpersonal and communication skills.
- Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
- Have professional appearance and mannerisms.
- Must be able to multitask.
Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check.
Job Category: Operations
Requisition Number: WAREH044665
Full-Time
On-site
Hourly Range: $14.40 USD to $27.42 USD
Rate: $21 USD per hour
Riverside, CA 92507, USA
Job DetailsDescriptionWarehouse Customer Service Representative
Shift/Schedule
- Monday - Friday, 7:00am - 3:30pm
Text DELIVER to 88300 to apply or check out more !
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Look what you'll get by joining the GEODIS team!
- Get Good Money Fair pay and some jobs come with bonus opportunities.
- Get the Right Job/Right Schedule Part-time, full-time, seasonal days, nights, weekends, and even gig work. We have the job and shift you want.
- Get Paid Early Payday as early as you want. Access your earnings on demand.
- Get Free Healthcare Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.
- Get a Break Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.
- Stay Safe We pride ourselves on a safe, clean, and healthy work environment for everyone.
- Get a Voice We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
- Get Promoted When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
- Get a Boost Our \"GEODIS Compassion Fund\" makes one-time grants to teammates who have experienced unexpected catastrophes.
- Get Involved Volunteer in your community or donate to the \"GEODIS Foundation\" or \"GEODIS Compassion Fund\".
- Have FUN Work with fun, supportive people just like you!
- Find Your Place We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
- Find Your Future Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!
*Eligibility varies based on location, job, employee type, or length of service.
What you will be doing:
- Interacts with customers by phone, email, or in person and receives orders or changes in service.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
- Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
- Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.
- Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
- Assures proper invoicing of accounts by verifying computer generated invoices.
- Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
- Reports customer feedback to management, including any signs of customer dissatisfaction.
- Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
- Performs paperwork associated with orders including the maintenance of customer files.
- Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.
- Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.
- Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
- Works with management regarding product routing for customers
- For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.
Requirements:
- Minimum 6 months related experience and/or training
- Experience with AS400 operating systems and warehouse management systems preferred.
- PC literate with experience with Microsoft Outlook, Word, and Excel
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered \"Essential Functions\" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform \"Essential Functions\" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the \"Essential Functions\".
More about GEODIS
GEODIS is a global third-party logistics provider (3PL for short) powering the supply chains of some of the top brands and manufacturers. Our legacy of excellence in supply chain solutions spans decades. Come find your future with us as we shape the future of logistics. Visit to learn more.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
Salary: $20.65 - $25.81 per hour / $41,609.75 - $52,007.15 annually
Increase your earning potential!
- 10% evening differential for applicable shifts
- 20% weekend differential for applicable shifts
Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!
Qualifications & Skills:
- 12+ months of contact center or customer facing service experience required (preferred)
- Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
- Ability to work and grow in a fast-paced, high-volume call center environment
- Willingness to learn new skills and ability to adjust to changes quickly
- Open to feedback to support your performance and development
- Solid computer and multi-tasking skills
- Minimum of high school diploma or equivalent
Education/Certifications:
- A bachelor's degree or higher (preferred)
- Active Personal Lines or P&C license (preferred)
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.
We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career and your potential in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Customer Service Representative – Tempe, AZ
We're hiring full-time, inbound Customer Service Representatives! If you're motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.
You'll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting in April 2026. Work location for this position is 1150 W. Grove Parkway, Tempe, AZ 85283.
Schedule, Training & Work Environment:
Enjoy your weekends off!
We're currently hiring for the 9:30 a.m. – 6:00 p.m. shift, Monday through Friday.
Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am – 4:30pm on-site at 1150 W. Grove Parkway, Tempe, AZ 85283. During training, you will:
- Learn to navigate our systems, software programs, and internal processes
- Build the core service skills you need, including:
- Critical thinking
- Effective communication
- Confident decision-making
- Technical agility
After successful completion of training, eligible team members can transition to a flexible hybrid work model:
3 days onsite / 2 days remote (with the option to change your WFH days weekly)
Earn in opportunity to become voluntarily remote based on performance after 6 months
Eligible to bid for alternate shifts after 6 months
You also have the option of working in the office up to 5 days a week.
Grainger will provide all equipment needed to work from home.
Grow with Grainger:
Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.
Our Culture:
We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.
You Will:
- Handle a high volume of inbound calls - delivering quality customer service with professionalism, empathy, and efficiency
- Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
- Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
- Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
- Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
- Maintain attention to detail while managing complex or time-sensitive customer issues
- Communicate clearly via phone and written messages
You Have:
- High School diploma or equivalent
- Minimum 1 year of customer service experience or experience in a customer-facing role
- A passion for delivering exceptional customer service and creating a positive experience for every customer
- Ability to thrive in a fast-paced, dynamic environment
- Ability to problem solve and make decisions with attention to detail
- A continuous improvement mindset, open to coaching and receiving feedback
- Proven ability to learn new technology and software quickly
- Comfortable navigating multiple programs and screens simultaneously
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required)
- For hybrid/remote work:
- A secure, quiet workspace
- High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
Ayude que la comunidad Latino/a/e sea representada.
**This position requires an individual who is Spanish-language proficient at a conversational level.
Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting.
** NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers.
In this role, you will conduct interviews over the phone with no sales pressure or quotas.
Your work will directly contribute to understanding pressing issues such as: the cost and access to healthcare, the impact of higher education on the labor force, and many other topics that inform social policy.
This position is strictly on-site at the NORC call center.
Employees are required to report to the office daily.
IDEAL CANDIDATE: The ideal candidate for this role: has good communication skills and basic computer knowledge, enjoys speaking with people from diverse backgrounds and professions, is looking for a flexible part-time working schedule, and is available to work evening hours, weeknights and weekends.
RESPONSIBILITIES: Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
Administer survey using a pre-written script.
Record survey answers verbatim.
Maintain neutral and objective communication with respondents.
REQUIRED SKILLS: Must be able to read, speak, and write fluently in English and Spanish.
Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
Knowledge of Windows, such as sending email or opening and using a web browser to search for information.
Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
At least 18 years of age.
Legally authorized to work in the United States.
SALARY AND BENEFITS: The pay for this position will be $21.68 per hour, which is based on geographic location.
This position is classified as intermittent.
Intermittent staff are eligible for the following benefits: 403(b) Retirement Plan Paid sick leave Paid holidays Paid orientation and training Free counseling and referrals through NORC’s Employee Assistance Program (EAP) Discount programs – like travel and electronics NORC’s Approach to Equity and Transparency Pay and benefits transparency helps to reduce wage gaps.
As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings.
At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).
WHO WE ARE: NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions.
Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.
EEO STATEMENT: NORC is an equal opportunity employer.
NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.
Job Description
Job Title: Customer Service Rep
Location: Wheeling, West Virginia
Job Type: temp to hire
Pay Rate: $17.75
Schedule: Monday-Friday 8a-5p
POSITION SUMMARY:
The Customer Service Representative is responsible for answering phone calls in prompt and courteous manner to achieve contractual obligations. Responsible for answering Member's and Provider's questions with a quick and accurate response. They are also responsible for timely completion of all correspondence, faxes, emails, voicemail and reporting functions associated with the Customer Service Department.
QUALIFICATIONS REQUIRED: (Education, Experience, Skills)
1.High School Graduate: prefer 1-2 years college with interest or concentration in health field
2.Strong ability to relate with a variety of people in a non-judgemental manner
3.Strong organizational, verbal and written communication skills
4.Possess some knowledge of the health care system
5.Personal Computer (PC) and Keyboard skills
6.Proper usage of the English Language
7.Courteous manner/even temperament
8.Excellent communication skills
QUALIFICATIONS DESIRED: (Education, Experience, Skills)
1.Previous call center experience
2.Medical Terminology
3.CPT and ICD-9/ICD-10 Coding
4.Familiar with medical and hospital claims
5.Familiar with Prescription Coding (NDC)
6.Familiar with Coordination of Benefits Ruling
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1.Takes an average of 40-60 calls daily
2.Has established adequate proficiency in using the application necessary to perform the functions of a Customer Service Representative
3.Maintains monthly monitoring score of 90% accuracy or above on the 17 Points of Excellence
4.Demonstrates a complete understanding of departmental policies and procedures
5.Able to perform assigned tasks with minimal supervision
6.Meets requirements on annual performance evaluation
7.Consistently displays a positive attitude and acceptable attendance
8.Increasing improvement in performance and job knowledge
9.Documents calls according to departmental guidelines.
How to Apply:
Visit Mancan Staffing Employment Agency in person during their operating hours:
Address: 1224 Chapline St. Wheeling, WV 26003
Operating Hours: Monday - Friday 9:00 am - 3:00 pm
Required Documents:
When applying in person, please make sure to bring the following documents with you:
-2 forms of government ID
-Resume
For Additional Information:
If you have any further questions or need additional information about the position, feel free to contact Mancan Staffing at (3 Please note that temporary-to-permanent positions are subject to availability, so it's essential to apply promptly and contact Mancan Staffing for the most up-to-date information.
We do offer our temporary employees full benefits such as paid vacation, holidays, 401K, as well as vision/dental/medical. Some of the best companies in the area use Mancan including Fortune 500 companies. It is a great opportunity for you to get your foot in the door with some of the areas top companies.
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