Morph Enterprise Jobs in Usa

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred

Job Title: ERP Technical Product Manager

Location: Nashville, TN (Onsite 2 days/week)

Work Hours: CST

Number of Positions: 1

NOTE: Must be onsite 2 days a week. Need local candidates or that could relocate in be in Nashville TN Support CST Hours. Please note that this role is open for USC and GC candidates only. We also welcome C2C opportunities or direct W2 positions.

Role Overview

The Client Enterprise Business Applications (EBA) IT organization is seeking an experienced ERP Technical Product Manager to lead the development, enhancement, and delivery of ERP and EPM platform capabilities. This role partners closely with ERP/EPM delivery and implementation teams, business stakeholders, vendors, and engineering teams to define product vision, prioritize initiatives, and deliver scalable enterprise solutions.

The Technical Product Manager will be responsible for translating business needs into actionable product strategies, developing technology roadmaps aligned with enterprise goals, and ensuring successful execution from concept through launch. Strong stakeholder engagement, executive-level communication, and the ability to evangelize product strategy are essential for success.

Key Responsibilities

• Lead the end-to-end development, enhancement, and delivery of ERP and EPM platform capabilities
• Define and execute product vision, strategy, roadmaps, and success metrics
• Collaborate with engineering teams to clarify requirements, prioritize work, and resolve issues
• Translate complex business and technical challenges into clear, actionable functional requirements
• Drive ERP/EPM feature launches that deliver enterprise-scale, measurable outcomes
• Partner with business leaders, vendors, Enterprise Architecture, Data, Information Protection, and Centers of Excellence
• Manage prioritization, sizing, and impact assessment for new product capabilities
• Facilitate alignment across product, technology, and business teams to ensure successful rollouts
• Present product strategy and progress to senior leadership and advisory committees
• Ensure high standards of quality, attention to detail, and disciplined execution

Required Experience & Qualifications

• Proven experience as a Technical Product Manager supporting ERP and EPM platforms
• Healthcare industry experience is required
• Demonstrated success leading ERP/EPM migrations or implementations end-to-end
• Experience leading product development from concept through delivery
• Strong background in defining functional requirements for platform and full-stack engineering teams
• Ability to triage, prioritize, and resolve defects in partnership with engineering teams
• Excellent stakeholder management, communication, and executive presence

Preferred Skills

• Experience with Kronos or Workforce Management (WFM) solutions
• Experience working in large, complex enterprise environments

Mandatory Skills

• Technical Product Management (ERP/EPM focus)
• Product strategy and planning
• Delivery and execution leadership
• People management

AI Strategist

Senior Director, Consulting & Delivery

Level & Department

The honest version of what's happening in enterprise AI in the middle market ($100M - $2B) right now is messy. Most organizations know they need to move. Very few have the leadership that can operate fluently at both ends of the problem… the C-suite conversation about investment rationale and the engineering conversation about whether the architecture can actually support what was just promised.

That gap is expensive and we've seen it in every sector we work in. It shows up the same way every time: smart strategy work that doesn't connect to anything deployable, or capable technical teams building things that never get funded or adopted.

The Principal AI Strategist role exists to close that gap on our most important engagements.

THE ROLE

What this position actually does

You are the senior-most strategy and delivery mind on a client engagement. You hold the intellectual and commercial thread across the entire lifecycle from the first diagnostic conversation through to a working AI system in production and the expansion that follows when the client realizes it's changing something real.

You are not the person who manages the team to do the thinking… you are responsible for the most strategic form of that thinking. You shape the strategy, challenge the architecture, own the executive relationship, and are personally accountable for whether the engagement creates measurable business value.

The title is Principal AI Strategist because that's the actual job. The level is Senior Director because that reflects the scope, accountability, and authority this role carries inside Quantum Rise and in front of clients.

OUR OPERATING PRINCIPLES

The intellectual framework you'll work inside

Quantum Rise operates from a set of principles we call Consulting 2.0. They define how engagements are structured, how we challenge client assumptions, and what we hold ourselves accountable to.

Think like an investor, not a technologist

AI value is relative to each client’s own goals / circumstances and capital is precious. We anchor every engagement to strategy → value streams → enterprise value. We don't start with use cases. We start with where the business makes and loses money, and work backward to where AI creates leverage.

• Map to where the work actually happens: We go to L4–L5 process depth where the task-level execution that explains KPI performance and reveals where AI readiness actually exists.
• Diagnose before prescribing: We use structured diagnostic lenses (process, data, systems) to move from visible symptoms to root causes.
• Data reality bounds AI ambition: What AI can reliably do is determined by the strength of the data foundation (architecture, integration, quality, consumption) not by model choice.
• Not all AI systems are created equal: Machine learning, LLMs, and agents introduce different capabilities, constraints, and operational trade-offs. Enterprise-ready agents specifically require probabilistic reasoning balanced with deterministic rules, structure, guardrails, and human oversight.
• Risk is predictable: Enterprise AI risk falls into defined categories: data privacy, bias, explainability, and governance. Principles define what good looks like; governance establishes ownership, decision rights, and escalation.
• Execution credibility matters as much as technical ambition: “Crawl”and MVP solutions that are in production beat “Run” enterprise-wide solutions that aren't.

RESPONSIBILITIES

What you own

Client strategy and delivery

• Lead end-to-end engagement execution from strategy and diagnostic through deployment and commercial expansion
• Run executive discovery sessions translating ambiguous business problems into structured AI investment rationales
• Build the business case with the rigor of an investor, not the optimism of a vendor: quantified value, honest constraints, sequenced roadmap
• Own the relationship with C-suite and senior client stakeholders as a peer, not a service provider

Technical leadership

• Apply working fluency in LLMs, agentic workflows, RAG architecture, and data infrastructure to make real design decisions ensuring the original business value is obtained
• Collaborate with engineering to challenge, refine, and pressure-test solutions against production realities
• Define AI product roadmaps that are incrementally value generating, governed, measured, and adopted

Firm development

• Identify capability and offering gaps where Quantum Rise can build durable competitive advantage
• Build reusable delivery IP (frameworks, playbooks, diagnostic tools) that improve every engagement that follows
• Develop and mentor the next generation of AI consultants on what it means to operate at the intersection of AI strategy and delivery
• Contribute to business development through the quality of your work and the depth of your client relationships

THE PROFILE

Who fits here

person who thrives in this role has a particular combination that's genuinely rare and we'd rather name it honestly than let both sides waste time discovering the mismatch.

Dimension: What this looks like in practice

Role identity: You think of yourself as a strategist who builds things, not a consultant who advises on them.

Technical depth: Hands-on with LLMs and agentic coding. You've debugged a pipeline at some point and don't need to be reminded why hallucination is an enterprise risk.

Business fluency: You can translate AI capability into a CFO-ready investment case without losing the technical precision that makes it credible.

Delivery record: 12+ years in management consulting or technical advisory with real end-to-end accountability from scoping through go-live. You are hyper customer service oriented.

Sector context: You have meaningfully operated across 3 discrete sectors learning to how effectively understand how money is actually made, customer and demand dynamics, how work gets done, regulatory constraints, etc.

Education: Engineering, CS, or MIS undergraduate foundation. MBA preferred. The combination matters and what makes the translation instinct natural. What matters is the ability to translate value creation into technology and vice versa.

Working style: You reach for the AI tool first because it's genuinely how you think and not just because we’re an AI consultancy.

BENEFITS

What we offer

• Competitive base salary + variable compensation tied to individual and company performance
• Equity options
• BCBS health, vision, and dental
• 401(k) with discretionary annual match
• FSA, DCA, commuter, and L&D stipends
• Unlimited PTO + paid holidays + paid sick time

Redress Compliance is an independent software licensing and cloud advisory firm. We help global enterprises reduce costs, mitigate compliance risks, and negotiate better outcomes with vendors including Oracle, Microsoft, IBM, SAP, Salesforce, ServiceNow, and Workday. We are Gartner recommended, vendor independent, and have delivered 500+ client engagements across North America, EMEA, APAC, and Latin America. We are scaling fast and building out our in house delivery capability across all major vendors.

Role Description

This is our first in house Microsoft specialist hire. You will lead client engagements across the full Microsoft licensing estate, including Enterprise Agreements, Microsoft 365, Azure, Copilot, and Server/CAL. You will work directly with the founders to deliver advisory, negotiation support, and compliance analysis for enterprise clients with Microsoft spend ranging from $2M to $50M+.

Today we subcontract Microsoft work at an 80/20 split. This hire brings delivery in house and is one of the highest impact moves on our margin roadmap. You will own the Microsoft practice and help us build it into a core revenue line alongside Oracle.

Day to day, you will:

• Lead Microsoft EA and SCE renewal negotiations on behalf of enterprise clients
• Conduct licensing position assessments across Microsoft 365, Azure, Dynamics, and Server/CAL environments
• Advise clients on cost optimisation strategies including licence harvesting, subscription right sizing, and Azure commitment planning
• Deliver compliance risk assessments and audit defence support for Microsoft engagements
• Support Vendor Shield subscription clients with ongoing Microsoft advisory as part of their quarterly reviews
• Brief clients on Microsoft programme changes, pricing shifts, and licensing policy updates
• Collaborate with the founders and other vendor specialists (Oracle, SAP, IBM) on multi vendor engagements
• Contribute to thought leadership content (articles, webinars, client briefings) to build the Redress Microsoft brand

Qualifications

• 7+ years of hands on experience in Microsoft enterprise licensing (EA, SCE, CSP, MPSA, or equivalent)
• Deep knowledge of Microsoft 365, Azure, Dynamics 365, and Server/CAL licensing models
• Direct experience negotiating Microsoft Enterprise Agreements or Cloud Solution renewals with Microsoft or through LSPs
• Ability to conduct independent licensing assessments and produce client ready deliverables
• Familiarity with Microsoft compliance and audit processes
• Strong commercial instincts. You understand how licensing decisions connect to cost, risk, and vendor strategy
• Comfortable working remotely and managing multiple concurrent client engagements
• Excellent written and verbal communication skills. You will be client facing from day one
• Experience at a licensing advisory firm, SAM practice, or vendor side licensing team is strongly preferred

What makes this role different

You are not joining a large consultancy where you will be one of fifty Microsoft people. You are the Microsoft practice. You will have direct client relationships, work alongside the founders, and shape how we deliver Microsoft advisory at scale. We are building toward a significant exit within 24 months and this role is a key part of the growth engine. Compensation reflects the seniority and impact of the role.

Strategic Account Director

Irvine, CA (on-site/hybrid/remote)

Role Overview

As Strategic Account Director, you will lead RIS Rx’s largest and most complex client programs, driving enterprise-level partnerships and ensuring operational excellence. This role is built for a dynamic, analytically driven leader who thrives in managing highly complex products, where success is defined by data integrity, operational precision, and cross-functional execution.

Core Responsibilities

Enterprise Account Ownership

• Act as the primary enterprise account owner for RIS Rx’s manufacturer programs.
• Own the overall client relationship, including executive-level communication, escalation management, and long-term account health.
• Ensure alignment between client objectives and RIS Rx’s operational, analytic, and product capabilities.

Cross-Functional Leadership

• Serve as the executive relationship lead across Client Success, Implementations, Product, Analytics, and Operations teams.
• Drive structured execution across all workstreams, ensuring clarity of ownership, timelines, and deliverables.
• Partner closely with internal leadership to align account strategy, resourcing, and performance expectations.

Program Oversight & Quality Control

• Provide oversight to ensure high client satisfaction and sustained program performance, including accurate claims, enrollment, and financial reporting.
• Maintain rigorous quality control standards while ensuring operational readiness and scalability for large manufacturer programs.
• Review and challenge data outputs prior to client delivery, ensuring accuracy, defensibility, and narrative clarity.

Ideal Backgrounds

Healthcare Consulting

• Experience advising pharmaceutical manufacturers, payers, or providers on commercial, access, or affordability programs.
• Comfortable operating in ambiguous environments and translating complex findings into clear recommendations.

Enterprise SaaS Account Management

• Ownership of large, complex client relationships where success depends on analytics, process design, and cross-functional coordination rather than pure sales tactics.

Financial Services

• Experience supporting banks, payments, or benefit-administration tools requiring precise Excel-based modeling, reconciliation, and large-file validation.

Across all backgrounds, candidates must demonstrate the ability to interpret messy, real-world datasets and convert them into actionable operational decisions.

Required Skills & Qualifications

• 7+ years of experience in account management, consulting, or enterprise client success within healthcare, SaaS, or financial services.
• Proven experience functioning as the key client sponsor for operationally complex, data-intensive products.
• Advanced Excel expertise, including:
• Dynamic formulas
• Pivot tables
• XLOOKUP and complex data reconciliation
• Large-file validation and financial modeling
• Exceptional ability to translate complex datasets into clear operational narratives for both internal teams and external stakeholders.

Leadership Attributes

• Consulting-style mindset: structured, and comfortable challenging assumptions and data prior to external sharing.
• Enterprise-level communicator who builds trust through analytic rigor and operational credibility.
• High-EQ leader capable of operating as a junior executive sponsor for RIS Rx’s most important client relationships.

Preferred Qualifications

• MBA or degree in economics, analytics, finance, or a related field.

QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.

Our clients expect senior-level partnership, technical fluency, and strategic account leadership.

The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.

This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.

The Sr. TAM will manage a high-touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.

Responsibilities:

Account Ownership & Revenue Growth

• Own and manage a multi-million-dollar quota across a defined portfolio of 5–8 strategic enterprise accounts.
• Drive structured and strategic upsell and cross-sell initiatives within existing customers.
• Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services.
• Close meaningful expansion deals, including engagements of $150K+.
• Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders.
• Partner with delivery leadership to align technical execution with commercial growth objectives.

Executive Relationship Management

• Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders.
• Conduct regular in-person customer visits within assigned territory.
• Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
• Serve as the executive escalation point for complex delivery or client challenges.

Strategic Account Planning & Execution

• Develop and maintain comprehensive strategic account plans for each assigned customer.
• Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
• Track progress against defined revenue and relationship goals.
• Execute consistently against a structured path toward growth.
• Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
• Organization, planning rigor, and follow-through are critical success factors in this role.

Technical & AI Fluency

• Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
• Proactively stay current on AI tools, automation advancements, and testing innovations.
• Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders.
• Position QASource’s AI-augmented testing capabilities in alignment with customer technology strategies.

Technical & Delivery Alignment

• Collaborate closely with QA Managers, Engineering teams, and project leaders.
• Translate technical delivery insights into executive-level business value discussions.
• Proactively identify risks and implement mitigation strategies.
• Ensure seamless integration of QASource services into client engineering environments.
• Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.

Required Qualifications:

• 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role.
• Proven ownership of multi-million-dollar revenue targets.
• Demonstrated success closing $150K+ expansion or new deals.
• Documented track record of expansion within a focused portfolio of strategic accounts.
• Experience managing a limited book of business (ideally 5–20 accounts; this role will manage 5–8).
• Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders.
• Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments.
• Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes.
• Prior experience engaging with engineering, QA, or product teams in a software delivery context.
• Strong executive presentation skills and ability to conduct in-person QBRs.
• Demonstrated ability to creatively mine and expand accounts.
• High level of organization and structured account planning discipline.
• Stable career progression.

Preferred Qualifications:

• Background in QA, software development, DevOps, or technical services environments.
• Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools.
• Experience operating within a territory-defined account ownership model.
• Experience in professional services or distributed delivery environments.
• MBA or advanced technical degree (preferred but not required).

Core Competencies:

• Executive presence and professionalism.
• Revenue accountability.
• Strategic account planning and disciplined execution.
• Technical credibility within software engineering environments.
• AI awareness and forward-thinking mindset.
• Consultative, value-based communication.
• Risk identification and mitigation.
• Proactive, structured account leadership.

Why Join QASource:

• Manage a focused portfolio of high-value enterprise technology clients.
• Drive measurable revenue expansion through strategic value creation.
• Partner directly with engineering and executive leadership teams.
• Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships.

Salary Range:

• $110,000 - $120,000 per annum (30% Variable).

Perks:

• Health, vision, and dental benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Wellness programs and professional development opportunities.

Euclid Innovations is looking for a motivated and energetic Junior Account Manager to join our growing team in Charlotte, NC. This role is ideal for recent graduates or early-career professionals interested in building a career in client management, business development, and technology consulting services.

As a Junior Account Manager, you will work closely with senior leaders and learn how enterprise clients hire technology professionals and manage large consulting engagements. This role provides hands-on exposure to enterprise sales, account management, and the fast-growing IT staffing industry.

This is a great opportunity to develop client relationship skills, business acumen, and exposure to the technology services industry.

What You Will Do

• Support senior Account Managers in managing enterprise client relationships
• Join client calls and meetings to understand hiring needs and project requirements
• Document meeting notes and follow-up action items
• Coordinate with internal recruiting teams to fulfill client hiring requests
• Track candidate submissions, interview status, and client feedback
• Assist with preparing client updates, reports, and communication
• Learn the fundamentals of enterprise account management and consulting services

Who Should Apply

• Recent graduates or professionals with 0–2 years of experience
• Bachelor’s degree in IT, Business, Marketing, Communications, or related fields
• Strong communication and interpersonal skills
• Organized and detail-oriented with strong follow-up skills
• Interest in sales, client management, consulting, or staffing industry
• Ability to work in a fast-paced and collaborative environment
• Positive attitude and eagerness to learn

What You’ll Gain

• Hands-on experience working with enterprise clients and technology consulting projects
• Mentorship from experienced Account Managers and business leaders
• Exposure to IT staffing, consulting services, and enterprise hiring processes
• Clear career growth path into Account Manager / Client Partner roles

***Euclid Innovations is an Equal Opportunity Employer***

We do not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

At Euclid Innovations, we embrace individuals of all abilities and strive to ensure that our hiring and interview processes are accessible and accommodating to meet the needs of all applicants.

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting over 23,000 healthcare professionals and team members at more than 1,150 locations across 48 states. Our five supported healthcare practices operate under the brands Aspen Dental, ClearChoice, WellNow, Chapter Aesthetic Studio, and Lovet. We’re committed to enabling healthcare professionals to focus on patient care while we handle the business operations that support them.

Position Summary

The Director of People Analytics & Artificial Intelligence will build and lead TAG’s next generation people insights and AI strategy. Reporting directly to the CHRO, this role will transform how we use workforce data, predictive analytics, and artificial intelligence to drive business performance across our multi-brand healthcare organization.

This leader will own the vision, strategy, governance, and execution of people analytics and AI initiatives delivering actionable insights, enabling data-driven decision-making, and deploying intelligent automation that improves workforce productivity, engagement, and outcomes. This is a high-impact, enterprise-level role at the intersection of HR, technology, and business strategy.

Key Responsibilities

People Analytics Strategy & Execution

• Develop and execute TAG’s enterprise people analytics roadmap aligned to business strategy.
• Build predictive and prescriptive models to support workforce planning, attrition risk, labor optimization, recruiting effectiveness, productivity, and engagement.
• Create executive dashboards, brand dashboards, and board ready analytics tied to business KPIs (talent acquisition metrics, retention, predictive analytics, labor efficiency, etc.)
• Partner with Finance, Operations, IT, and Brand HR leaders to embed analytics into decision-making.

Artificial Intelligence in HR

• Lead the development and governance of AI-enabled HR solutions (e.g., intelligent recruiting tools, workforce planning models, employee self-service agents, automated case management, talent insights).
• Identify and pilot emerging AI use cases across the employee lifecycle.
• Ensure responsible AI practices, compliance, and ethical guardrails.
• Partner with IT and Legal on data security, governance, and regulatory alignment.

Workforce Intelligence & Predictive Modeling

• Build predictive models for turnover, provider productivity, staffing demand, and succession risk.
• Develop scenario planning capabilities for multi-brand workforce strategies.
• Deliver labor optimization insights across clinical and support functions.
• Support M&A integration analytics and due diligence workforce modeling.

Data Infrastructure & Governance

• Oversee HR data architecture in partnership with HRIS and IT.
• Establish enterprise data definitions, integrity standards, and governance processes.
• Ensure seamless integration between Workday and other enterprise systems.
• Improve reporting automation and reduce manual reporting processes.

Team Leadership

• Build and lead a high-performing People Analytics and AI team.
• Lead center of excellence model supporting all brands across TAG.
• Develop internal capabilities in data literacy across HR leadership.

Executive Partnership

• Serve as a strategic advisor to the CHRO and the People Leadership Team
• Present insights to senior leadership and private equity stakeholders as needed
• Translate complex data into compelling business narratives.

Qualifications

Required

• 8–12+ years of experience in people analytics, workforce strategy, data science, or HR technology.
• Experience leading analytics strategy in a complex, multi-unit or healthcare environment preferred.
• Strong expertise in predictive modeling, workforce analytics, and AI applications.
• Experience with Workday and enterprise HR systems.
• Demonstrated ability to influence executive stakeholders.
• Proven team leadership experience.

Preferred

• Background in healthcare, retail healthcare, dental, medical, or multi-site services.
• Experience in a private equity-backed organization.
• Advanced degree in Data Science, Statistics, Economics, Industrial-Organizational Psychology, HR, or related field.
• Familiarity with Python, R, SQL, Power BI, Tableau, or similar tools.

Leadership Competencies

• Strategic thinker with strong business acumen
• Highly analytical and intellectually curious
• Builder mentality — comfortable creating from the ground up
• Technologically fluent with strong AI awareness
• Strong communicator who simplifies complexity
• High ethical standards regarding AI and data use

Success in this role will result in:

• Measurable improvement in retention and workforce productivity
• Predictive visibility into staffing and labor risks
• AI-enabled efficiency across the HR function
• Executive-level workforce intelligence embedded into enterprise decision-making
• Scalable analytics infrastructure supporting TAG’s growth

Why Join The Aspen Group?

At TAG, we are committed to fostering a high-performance culture that values innovation, collaboration, and excellence. This role provides an opportunity to shape the future of HR at a leading organization, making a meaningful impact on both employees and business success.

*This role is onsite 4 days/week in our Chicago office (Fulton Market District)

• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

About Cygnus Professionals, Inc.

Cygnus is a Princeton, NJ-headquartered global Business IT consulting and software Services firm with offices in the USA and Asia. Cygnus offers and enables innovation and helps our clients accelerate time to market & grow their business. Over 15 years, we have taken great pride in continuing our deep relationships with our clients.

For further information about CYGNUS, please visit our website Title: Data Architect

Location: Princeton, New Jersey – Onsite

W2 Contract

Job Summary

We are seeking an experienced Data Architect to design, build, and maintain scalable data architecture solutions supporting enterprise analytics, data integration, and digital transformation initiatives. The ideal candidate will work closely with business stakeholders, data engineers, and application teams to design robust data models, data pipelines, and enterprise data platforms that support advanced analytics and reporting.

Key Responsibilities

• Design and implement enterprise data architecture frameworks and best practices.
• Develop logical and physical data models for enterprise data platforms.
• Architect data lakes, data warehouses, and data integration solutions across cloud and on-prem environments.
• Collaborate with data engineers and application teams to build scalable data pipelines and ETL/ELT processes.
• Ensure data governance, data quality, security, and compliance standards are implemented across the data ecosystem.
• Evaluate and recommend data technologies, tools, and frameworks aligned with enterprise strategy.
• Provide architectural guidance for cloud-based data platforms (AWS/Azure/GCP).
• Optimize performance for large-scale data processing and analytics workloads.
• Support business intelligence, reporting, and advanced analytics initiatives.

Required Qualifications

• 10+ years of experience in data architecture, data engineering, or enterprise data management.
• Strong experience with data modeling (conceptual, logical, physical).
• Expertise with data warehouse and data lake architectures.
• Hands-on experience with ETL/ELT tools and data integration platforms.
• Experience with SQL and large-scale data platforms (Snowflake, Redshift, BigQuery, etc.).
• Experience working with cloud data platforms (AWS, Azure, or GCP).
• Strong understanding of data governance, data quality, and metadata management.
• Experience with big data technologies (Spark, Hadoop, Kafka) is a plus.

Preferred Skills

• Experience in Healthcare, Pharmaceutical, or Life Sciences domain.
• Knowledge of Master Data Management (MDM) and data catalog tools.
• Familiarity with BI tools such as Tableau, Power BI, or Looker.
• Strong communication skills to interact with business and technical teams.

Education

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Science, or related field.

Cygnus Belief

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Equal Employment Opportunity Statement

Cygnus is an Equal Opportunity Employer. We ensure that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All our employment decisions are taken without looking into age, race, creed, color, religion, sex, nationality, disability status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other aspects of employment protected by federal, state, or local law. Applicants for employment in the US must have work authorization.

Salesforce Technical Architect

Location: San Francisco (On-site) (Potential of Hybrid)

Compensation: Up to $350,000 total annual compensation (Base + Bonus/Equity, DOE)

Type: Full-Time

About the Opportunity

We are partnering with a fast-growing SaaS company entering a major greenfield Salesforce implementation. This is a high-impact leadership role where you will architect and build the Salesforce ecosystem from the ground up, owning the technical vision, platform scalability, and long-term enterprise architecture strategy.

This is not a maintenance role. This is a foundational build.

The Role

We are seeking a Salesforce Technical Architect with:

• 10+ years of hands-on Salesforce development experience

• 4+ years in architectural leadership roles

• Proven experience leading large-scale enterprise implementations

• Deep expertise across the full lifecycle: Discovery → Design → Build → Integration → Deployment → Optimization → Ongoing Support

You will serve as the technical authority responsible for designing a scalable, secure, enterprise-grade Salesforce architecture aligned to long-term business growth.

Key Responsibilities

• Lead architecture design for a full greenfield Salesforce implementation

• Define system architecture, integration patterns, data models, and governance frameworks

• Own end-to-end solution design from business discovery through post-go-live optimization

• Lead and mentor a team of developers, admins, and consultants

• Establish best practices across CI/CD, DevOps, code quality, and technical standards

• Design enterprise integrations across internal systems and third-party platforms (API-led, event-driven, middleware, etc.)

• Ensure scalability, security, performance optimization, and technical debt management

• Partner with executive stakeholders to translate business vision into platform strategy

Required Experience

• 10+ years hands-on Salesforce development (Apex, LWC, Visualforce, APIs, Integrations)

• 4+ years in a Salesforce Technical Architect or equivalent leadership role

• Experience leading enterprise-scale implementations (multi-cloud, multi-org, high data volume environments)

• Strong background in Sales Cloud and Service Cloud

• Extensive experience with complex integrations (REST/SOAP APIs, middleware platforms)

• Deep knowledge of data architecture and large data migrations

• Experience implementing DevOps tooling and CI/CD pipelines

• Strong understanding of Salesforce governor limits, platform constraints, and enterprise design patterns

• Demonstrated experience leading technical teams and influencing executive stakeholders

Preferred Qualifications

• Salesforce certifications strongly preferred (Application Architect, System Architect, CTA ideal)

• Experience within high-growth SaaS environments

• Experience building scalable architectures to support rapid headcount and revenue growth

• Strong documentation and solution design presentation skills

What Makes This Role Compelling

• True greenfield ownership – build the architecture correctly from day one

• Executive-level visibility and strategic impact

• High-growth SaaS environment with aggressive expansion plans

• Compensation up to $350,000 annually

• Opportunity to shape the long-term technical roadmap and architecture standards

If you are a deeply technical Salesforce leader who still enjoys being hands-on while driving architectural strategy at scale, this is an opportunity to build something foundational and long-lasting.