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The Estimator is responsible for ensuring all flooring bids are technically accurate, competitively structured, and financially sound before submission to customers. This role serves as the final quality control checkpoint for bid accuracy, scope alignment, and margin protection across new construction and large project bids.
They will work closely with sales, estimating, purchasing, and operations to ensure bids are properly structured, risk is identified early, and projects are prepared for successful execution.
This position requires extensive experience in flooring estimating, construction bidding, and plan/spec review, with the ability to identify scope gaps, quantity errors, and pricing risks before bids are released. This role plays a critical part in protecting company margin, preventing costly project mistakes, and improving bid quality across the organization.
Primary Responsibilities:
Bid Strategy & Quality Control
- Review large and complex flooring bids prior to submission.
- Validate takeoffs, material quantities, labor assumptions, and pricing structures.
- Ensure bids align with project plans, specifications, and scope requirements.
- Identify risk areas such as:
- Scope gaps
- Quantity miscalculations
- Incorrect product specifications
- Margin erosion
- Installation complexity
- Provide feedback and corrections to estimators and sales teams before submission.
Preconstruction Review
- Review architectural plans and specifications for flooring scope.
- Confirm scope alignment between drawings, specifications, and proposals.
- Identify missing scope or potential change order risks prior to bid submission.
- Assist estimating team in improving bid structure and consistency.
Margin Protection
- Ensure bids meet company margin expectations.
- Identify pricing risks before customer submission.
- Flag bids that require leadership review.
Bid Process Improvement
- Identify recurring estimating errors and training opportunities.
- Develop internal bid review standards and checklists.
- Support ongoing estimator training and quality improvement.
Post-Award Project Validation
- Review awarded bids to confirm final scope and pricing accuracy.
- Ensure project setup in ERP reflects the approved bid structure.
- Confirm correct materials, quantities, and pricing before purchasing.
Cross-Department Coordination
- Work closely with sales, estimating, purchasing, operations, and finance to ensure projects are properly prepared for execution.
Required Experience
- 5–10+ years of construction estimating experience
- Extensive flooring estimating experience
- Experience reviewing construction plans and specifications
- Strong knowledge of flooring materials and installation methods
- Experience preparing or reviewing large project bids
- Strong understanding of construction scopes and subcontractor bidding
- Advanced Excel skills
- Experience with estimating software
Preferred
- Experience estimating large multifamily or production builder projects
- Experience with takeoff software such as:
- MeasureSquare
- PlanSwift
- Bluebeam
No Recruiters, please.
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Provides exceptional patient care in collaboration with anesthesiologists, surgeons and other physicians to deliver anesthesia for medical and surgical procedures. Cultivates a patient centric environment which focuses on the whole individual inclusive of physical, psychosocial, spiritual and functional needs of the patient, family, and significant others. Serves as the focal professional for the continuity of care in patient care within scope of practice standards, as well as specialty specific standards to address and resolve problems that may arise.
EEO/AA/Disability/Veteran Responsibilities
* * Clinical Care
* 1.1 The Certified Registered Nurse Anesthetist (CRNA) implements accurate, safe, patient centric anesthetic care.
* * Professional Skill
* 2.1 Understands physiologic implications and anesthetic considerations of surgical procedures, constantly monitors vital signs, capnography, and pulse oximetry during anesthesia according to ASA guidelines.
* * Information Management
* 3.1 The CRNA ensures appropriate documentation within the accordance of hospital and regulatory requirements and protects information of all forms, whether computer-based, paper, film, voice, or other media from unauthorized access modification, destruction, or intentional or accidental disclosure.
* * Quality Management
* 4.1 The CRNA is expected to demonstrate a high standard of moral and ethical behavior, professionalism, compassion, and commitment to patient care.
* * Professional Development
* 5.1 The CRNA continuously engages in projects that maintain and advance professional competency.
Qualifications
EDUCATION
Certified Registered Nurse Anesthetist Completion of Certified Nurse Anesthetist Training Program Graduate of a Nurse Anesthesia Educational Program accredited by the American Association of Nurse Anesthetist Council on accreditation of Nurse Anesthesia Programs. Current State of Connecticut Nursing License, Advanced Practice Registered Nurse (APRN) licensure in the State of Connecticut.
EXPERIENCE
Prefer clinical working experience as a CRNA within the given specialty/service line recommended, but none required. APRNs, PAs, CRNAs and CNMs are required to be appointed to the Affiliated Medical Staff of a YNHHS Hospital and credentialed through the Medical Staff process. Evidence of current competence to practice as {an APRN, PA, CRNA, CNM} via appropriate reference letters from physicians and other practitioners must be able to be obtained during the Medical Staff appointment process in order to be eligible.
LICENSURE
Certified Registered Nurse Anesthetist AANA Certification, State of CT RN and APRN License, ACLS DEA Registration and State of CT Controlled Substance Registration
SPECIAL SKILLS
CRNA's must have sharp concentration and focus, along with the ability to stay calm under stressful conditions. CRNAs must be able to communicate clearly and effectively with surgeons and the surgical support team, as well as with patients and their families. A calm and reassuring manner is one way to inspire trust in patients, who may be apprehensive about surgery, as well as the surgical team. Anesthetic patient management must be immediate and responsive. Flexibility and adaptability are required.
PHYSICAL DEMAND
A CRNA must be able to demonstrate intellectual-conceptual, integrative and quantitative abilities; skills in observation, communication and motor functions; and mature behavioral and social attributes. Sensory- CRNA must be able to detect and interpret changes in monitoring alarms and equipment. Functional vision, hearing. no impairment of sense of smell and tactile sensation must be adequate. CRNA must be able to observe a patient accurately at a distance and close.Communication-CRNA should be able to speak, hear and observe. CRNA must be able to communicate effectively- includes speech, reading and writing.Motor -CRNA should have sufficient motor function to elicit pertinent information. CRNAs should be able to stand for long periods of time and wear lead as needed for fluoroscopy, X-Ray cases. CRNAs must have the ability to lift 25 pounds and reach above and below shoulder height. CRNA must be able to negotiate patient care environments and be able to move self/patients between anesthesia locations. Coordination of both gross and fine muscular movements, equilibrium, and functional use of the senses of touch and vision is required. Intellectual-Conceptual, Integrative and Quantitative Abilities-Abilities include measurement, calculation, reasoning, analysis and synthesis. Problem-solving, the critical skill demanded requires all of these intellectual abilities. CRNA should be able to comprehend 3-dimensional relationships and understand the spatial relationships. Behavioral and Social Attributes -CRNA must possess the emotional health required for full utilization of intellectual abilities, the exercise of good judgment, the prompt completion of responsibilities. CRNA must be able to tolerate physically taxing workloads and to function effectively under stress and able to adapt to changing environments, display flexibility and learn to function in the face of uncertainties inherent in the clinical problems of many patients.
To learn more, please email or schedule an interview with our In-House Provider Recruiter:
James Hammell -
EEO/AA/Disability/Veteran
YNHHS Requisition ID
112458
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
***Multiple Openings***
As a dedicated Quality Property Reinspector, you will ensure a quality property repair estimate and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Property Claims community and Third-Party vendors. Drives USAA’s financial strength by measuring and reporting estimate accuracy for Property Claims and Third-Party vendors.
This is a field-based role that will require you to reside and work within one of the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX. Candidates who are willing and able to work in the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX are encouraged to apply. Relocation assistance is not available for this position.
What you’ll do:
- Measures property estimates accuracy and efficiency through conducting thorough, timely re-inspections/audits of property and property repair estimates, and reports on payment accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors).
- Reports reinspection/audit findings on estimate accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors) for corporate score cards.
- Assesses the health of property estimating through participation in ad-hoc and market audits, working closely with Claims stakeholders to identify areas for improvement.
- Provides objective, proactive, and actionable feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.
- Creates awareness and drives understanding of Property adjusting and estimating procedures by delivering a work product that is consistent and compliant with policy, procedures, and regulations to Claims Stakeholders.
- Serves as a Property Adjusting SME on property estimating through post audit calibration meetings, ride-a-longs with other Property employees inspecting property, training materials, Property Director teleconferences and Property Champion teleconferences.
- Applies expert knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, USAA property estimate/repair process and procedures.
- Provides support for the presentation, discussion, and auditing of diagnostic estimates within key regional markets, contributing to the assessment of estimate quality. During a catastrophe, or post event, performs property reinspections for catastrophe claims with a minimum of 28 consecutive days during the catastrophe event or post event. Requires working time requirement of 7 consecutive days, 7:00AM 7:00PM, member time.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you’ll have:
- High School Diploma or General Equivalency Diploma.
- 2 years relevant property field adjusting experience.
- Experience writing estimates in Xactimate and XactAnalysis.
- Knowledge and experience of property claims contracts.
- Knowledge of property construction and structural repair techniques.
- Working knowledge of Microsoft Office applications (Outlook, Word, Excel).
What sets you apart:
- Previous experience managing TPA estimating, QA, Audits.
- Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights.
- 4+ recent years writing Dwelling estimates in Xactimate and XactAnalysis.
- 4+ recent years of working property claims contract knowledge.
- Experience working with both internal and external partners/suppliers.
- Willingness to travel at least one week per month.
- Currently reside or work within any of the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX.
Physical Demand Requirements:
- Ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
- Ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
- Ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.
- Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation range: $77,120-$147,390.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on .
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The Valley Health System has expanded into an integrated health network that serves more than two million people in Southern Nevada. Starting with Valley Hospital Medical Center in 1979, the Valley Health System has grown to include Centennial Hills Hospital Medical Center, Spring Valley Hospital Medical Center, Summerlin Hospital Medical Center,Henderson Hospital , Valley Health Specialty Hospital and West Henderson Hospital.
Benefit Highlights:
- Comprehensive education and training center
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- Career opportunities within VHS and UHS Subsidies
- Challenging and rewarding work environment
Job Description: Responsible for the overall management of the Performance Improvement processes related to physicians performance.
Qualifications
Education: Bachelors (BSN) degree in nursing or Master's Degree in a healthcare related field from an accredited program.
Experience: Five (5) years clinical experience with two (2) to four (4) years QA or PI experience required, and a minimum of two (2) years progressive management experience required.
Technical Skills: Computer proficiency to include word processing, spreadsheet, and database.
License/Certification: Current RN license in the State of Nevada is required if RN. Certified Professional Healthcare Quality (CPHQ) required for non-RN.
Other: Must be able to demonstrate the knowledge and skills necessary to provide service appropriate to the age of the patient. Travel Required.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-8
Whether you are searching for a position in your area or in another state, we have professionals to help you achieve your goals through our relationships with facilities nationwide
- in rural settings, small cities, and major metropolitan areas.
Contact your personal consultant to tell them what you are looking for in a telehealth position.
CompHealth can make finding great opportunities simple, less stressful, and personalized to fit your needs.
We have phenomenal relationships with facilities around the country, and a team dedicated to helping you with every step of the hiring process.
Contact Gordon Diaz .
100% remote; open to FM and IM physicians Work at your own pace; must have an active state license Great salary to supplement current work; malpractice coverage via occurrence policy Physician is responsible for learning the aspects of compliance in the company Physician will implement and communicate policies, processes, and procedures Must be board certified or board eligible (if a resident) Great work-life balance; possible relocation assistance Live in a beautiful suburb with access to many shops and restaurants Our services are free for you We help negotiate your salary and contract We coordinate interviews and help with licenses Specialized recruiters match your career preferences Experienced support teams take care of every detail
Sentinel Underwriting Review is seeking an experienced field inspector to perform exterior insurance underwriting inspections in the following coverage areas:
- Grand Traverse, Benzie, Leelanau Counties (Traverse City / Northwest Michigan)
- Alpena, Presque Isle, Montmorency, Oscoda, & Alcona Counties (Northeast Lower Michigan)
- Escanaba, Delta, Menominee Counties (South-Central Upper Peninsula)
- Houghton, Hancock, Baraga Counties (Western Upper Peninsula / Keweenaw Region)
$25–$30 per inspection | Flexible | Ongoing Volume
This opportunity is ideal for someone already performing field inspections or related work who is looking to add supplemental volume and additional income to their existing route.
• Pay: Typically $25–$30 per completed inspection
• Inspection Type: ~90% exterior-only (drive-by underwriting inspections)
• Interior Inspections: ~10% (scheduled with homeowner)
• Time on Site: Typically 5–10 minutes for exterior inspections
• Scheduling: Flexible – route yourself
• Volume: Ongoing assignments available in the region
• Turnaround: Standard 21–30 days (rush assignments occasionally available)
High-performing inspectors receive priority assignment volume.
These are insurance underwriting condition inspections, not full home inspections.
Responsibilities include:
• Capturing required exterior photos (front, rear, angles, roofline, outbuildings, hazards)
• Identifying visible underwriting concerns (roof condition, debris, liability hazards, etc.)
• Completing a short digital inspection report
• Occasionally preparing a simple property sketch
• Scheduling homeowners for the limited interior inspections
All reports and photos are submitted through Sentinel’s online reporting platform.
This opportunity works well for professionals already working in the field such as:
• Independent home inspectors
• Field service inspectors
• Real estate professionals
• Property appraisers
• Insurance field representatives
• Contractors or property service professionals
• Retired insurance professionals seeking flexible supplemental income
We are specifically seeking individuals already operating in Southwest Michigan who can incorporate these inspections into their existing routing.
• Reliable vehicle
• Smartphone or digital camera
• Computer access for report submission
• Ability to meet turnaround deadlines
• Professional communication and reliability
• Valid driver’s license and proof of insurance
• Background check required
Experience with insurance underwriting inspections or field services preferred but not required.
If you currently perform drive-by underwriting inspections or similar field work and are interested in adding inspection volume in Allegan, Van Buren, Berrien, or Cass County, we would like to hear from you.
Please reply with:
- Your experience
- Counties you currently cover or are willing to cover
- Whether you currently perform underwriting or field inspections
Overview:
This Care Manager will work full time onsite at Piedmont Fayette, Monday through Friday 8:00AM - 430 PM
Responsibilities: The Care Manager is responsible for care coordination, progression of care, and proactive discharge planning and is accountable for expediting the timely and safe discharge for all patients in their case load. Qualifications: Education
- Graduate of Nursing Program Required
- Master's degree Preferred
- 2 years of experience in an acute or post-acute setting Required
- Experience using InterQual or Milliman Preferred
- RN - Registered Nurse - Georgia State Licensure and/or NLC/eNCL Multistate Licensure Required
- Certification in Case or Care Management Preferred
Business Unit : Company Name: Piedmont Fayette Hospital
$40.45 - $62.70 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
* Position: RN Patient Care Navigator
* Location: Skokie, IL
* Full Time: 40 hours
* Hours: Monday-Friday, 8:00a-4:30p rotating every 3rd weekend
* I winter holiday (Thanksgiving, Christmas, New Year) and 1 summer (Labor Day, July 4th, Memorial Day) coverage
* Required Travel: Highland Park, Glenbrook, Evanston, Swedish based on clinical needs, less than 1%
A Brief Overview:
The RN Transitional Care Navigator (Population Health) is responsible for the case management, care coordination management, and utilization management of his/her population of patients across multiple care levels and settings. Serves as a catalyst to promote patients understanding their diagnosis, treatment options, and available resources and ensure that they are connected with the optimal resources across the continuum of care. This role will coordinate and facilitate smooth and safe care transitions while ensuring quality cost-effective patient outcomes. Serves as a liaison between their patient population and all other providers. Will be responsible for key metrics of success, which include improving the overall cost of care, length of stay optimization, reduction in excess days, reduction in SNF utilization and improvement in SNF care transitions, reduction in 30-day readmission rate and ED utilization.
What you will do:
* Guides high-risk patient and family through the health system from diagnosis, testing, treatment and follow-up care to assist patients with navigating the continuum of care. Eliminates barriers to patient's access to health care services and facilitates continuity of care/care coordination.
* Establishes and documents an individualized plan of care for assigned patients using evidence-based treatment guidelines considering the patients individual health goals with a focus on wellness, health management, disease prevention and chronic disease management.
* Partners with the healthcare team to ensure clinical decision-making, implementation of recommendations, and discharge planning are timely and appropriate.
* Performs daily coordination between multiple departments, multi-disciplinary team, medical clinics, and community outreach to gain knowledge of patient, assure patient safety, smooth transitions of care, and manage utilization and total cost of care.
* Acts as advisor/educator by partnering with social work in providing emotional support including goals of care and counseling. Provides and/or arranges clinical education including medication management, community resources, financial resources, and expert guidance to patients and families to promote their ability to understand and meaningfully participate in the healthcare process and personal decision-making.
* Facilitates appointments for appropriate consultations and support services within established protocols
* Completes Utilization Management for assigned patients.
* Applies Milliman Care Guidelines (Indicia) criteria to monitor appropriateness of admissions and continued stays and documents findings based on Department standards.
* Monitors LOS and ancillary resource use on an ongoing basis. Takes actions to achieve continuous improvement in both areas.
* May need to travel to visit the patient at home from time to time.
* Available to his/her assigned patient population and participates as part of a call coverage structure.
* Participates in the collection and analysis of data to identify under/over utilization; improve resource consumption; promote potential reduction in cost; and enhance quality of care consistent with organization strategic goals and objectives.
*
What you will need:
* Bachelors Degree Health Administration Required Or
* Bachelors Degree Nursing Required
* 3 Years Utilization review, discharge planning, case management or disease management preferred. Nursing experience in home services, ambulatory services working with high-risk patients beneficial.
* 2 Years Clinical nursing experience preferred.
* Adheres to and practices in alignment with contemporary standards of care as established by leading professional organizations, including but not limited to the American Academy of Ambulatory Care Nursing (AAACN), the American Case Management Association (ACMA), and the Case Management Society of America (CMSA).
* Interacts with and contributes to professional development of peers and other health care providers as colleagues. Shares knowledge and provides feedback with peers to contribute to an environment supportive of clinical education.
* Knowledge of InterQual or MCG criteria preferred.
* Clinical certification, such as case management certification, is beneficial.
* Able to communicate and work collaboratively with a range of stakeholders and team members.
* Knowledge of community resources.
* Experience with Microsoft Office Suite.
* Strong interpersonal and oral communication skills.
* Strong computer and data entry skills.
* Experience with Electronic Medical Record (EMR) platform preferred.
* Proven leadership skills.
* Ability to work independently, setting priorities to coordinate care plan efficiently.
* Registered Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) Required And
* Certified Case Manager (CCM?) - Commission for Case Manager Certification (CCMC) Preferred Or
* Ambulatory Care Nursing (RN-BC) - American Nurses Credentialing Center (ANCC) Preferred And
* BLS - Basic Life Support (CPR and AED) - American Heart Association (AHA) Required
Benefits (for full and part time positions):
* Premium pay for eligible employees.
* Career Pathways to Promote Professional Growth and Development
* Various Medical, Dental, and Vision options
* Tuition Reimbursement
* Free Parking at designated locations
* Wellness Program Savings Plan
* Health Savings Account Options
* Retirement Options with Company Match
* Paid Time Off
* Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disabil
ESSENTIAL DUTIES & RESPONSIBILITIES:
Teamwork
Oversees and manages MMA resources in the delivery of benchmark service to clients. Generally, this position is a very experienced individual contributor who manages 4-5 very complex accounts. This position is matrixed to a specific Producer or Producers under whose auspices the Sr. Account Consultant is fully responsible and accountable for the total management of specific clients and/or is the primary resource to specific account managers on other. Act as Leader of Account Management Teams to specifically:
- Coach, mentor and train Sr. Account Executives, Account Executives, Account Managers and other team members as requested by the Vice President of Client Services, Region Benefits Practice Leader, sponsoring Producer/Partner, location Head of Office, or as appropriate to the needs of the Account Executive Team and/or client.
- Partnering with the Region Client Services Management team, will play an active role in the supervision and management of the support team, including participation in the employee review process.
- Successful performance will be in part evaluated on the growth and development of supporting staff.
Customer Service
- Responsible for all strategies and actions leading to overall customer satisfaction and ongoing client retention.
- Oversee and manage and execute the delivery of client calendar/timeline milestones, typically with matrixed support by Account Management Team members.
- Regular meetings and other communication with appropriate client contacts to assess, maintain, and improve customer satisfaction.
- Monitor and manage the quality of service delivered to the client by MMA team members and carriers/vendors.
- Monitor, manage, and facilitate the resolution by carriers/TPAs/vendors and MMA team members of escalated service issues.
- Participate in and contribute to the RFP process and finalist presentations in order to win new business and retain existing clients.
- Ensure adherence to and completion of Agency workflow/timeline checklists that set minimum service requirements for MMA clients.
- Consult with clients and make strategic plan design recommendations based on valid client data and information. Plan design recommendations that align with clients’ business strategy, culture, and priorities and should focus on trend management.
- Maintain knowledge and command of carrier/vendor products and services and effectively deliver appropriate carrier/TPA recommendations and product and service solutions to clients.
- Maintain knowledge and command of MMS services, resources and capabilities, and leverage them appropriately on behalf of clients.
- Consult with clients and deliver appropriate funding arrangement recommendations based on client priorities and needs. Includes recommendations on stop loss providers, contracts and financial elements for self-funded clients.
- Presentation of financial/risk management reports providing data and information pertinent to risk management, plan design recommendations, products/services recommendations, renewal projections/planning, budget planning, etc.
- Mastery level knowledge and command of iCAF capabilities and services and Milliman capabilities and services.
- Developing, maintaining and expanding business relationships with key client decision makers and senior leaders, often C-suite level.
- Developing, maintaining and expanding relationships with key HR/Benefits team members.
Technical Expertise
- Regularly present and review plan performance reports and renewal projections.
- Mastery level knowledge and command of all EB capabilities and services.
- Conduct pre-renewal planning meetings.
- Consult with clients and make recommendations for renewal strategies.
- Works with the Account Executive to manage renewal bid/RFP strategy and process (Workflow Timeline compliance is the Account Executive’s responsibility).
- Deliver renewal presentations.
- Manage ongoing carrier/TPA/Vendor renewal negotiations on clients’ behalf.
- Deliver final renewal recommendations to clients.
- Make recommendations for additional products/services and for expanding broker/consultant services.
- Manage and monitor revenue levels on all clients and work with Producers to develop strategies and actions for negotiation of commissions/fees.
- Work with Account Executive &/or may work with clients to complete renewals and transition into installation/implementation process.
- Monitor, manage and lead the Account Team as they manage/coordinate the implementation, installation and enrollment process and activities.
- Monitor and manage carrier/TPA/vendor implementation, installation, and enrollment activities.
Marketing
- Participate in MMA marketing activities and events.
- Represent MMA at conferences, meetings, councils, community events.
- Participate in and contribute to RFP process and presentations in order to win new business and retain existing clients.
- Maintain Texas Life, Health & Accident License and other necessary licenses.
- Complete continuing education requirements.
- Maintain market competitive knowledge.
- Maintain knowledge of carriers/TPAs/vendors strengths, weaknesses, products and services.
- Maintain and effectively leverage relationships with carrier/TPA/vendor representatives and managers.
- Maintain and effectively leverage knowledge of provider networks.
- Manage and monitor revenue generated by each account and work with Producers to negotiate appropriate agency revenue levels for each individual client.
General
- Contribute positively to MMA culture and morale, and exhibit and exemplify MMA core values – integrity, win/win business approach, positive attitude, commitment to excellence, client focus, agency loyalty, support of agency vision/mission/strategies, treat internal teammates and external customers/partners with dignity, respect and fairness.
- Serve as internal subject matter expert in designated areas of expertise.
- Coach, mentor and train Sr. Account Executives, Account Executives, Account Managers and other team members as requested by the Vice President of Client Services or Region Benefits Practice Leader, or sponsoring Producer/Partner, or as appropriate to the needs of the Account Management Team and/or clients.
- Meet or exceed MMA standards of excellence, including but not limited to:
- Process mail, email, and phone requests on a daily basis.
- Initiate own correspondence with clients.
- Ensure that items are delivered or mailed to clients on a timely basis.
- Maintain files and records in an orderly, timely manner and in accordance with agency policy and processes, including effective use of Electronic Documentation System.
- Maintain and exhibit a positive, professional appearance and image.
- Understand and adhere to policies and procedures within the MMA employee handbook.
- Adhere to security and compliance requirements, appropriately manage/protect PHI and PII, and protect agency intellectual capital
REQUIREMENTS:
- College degree or equivalent professional experience preferred.
- 5+ years of Account Consultant or Executive experience, ideally with an agency, and in account management, account executive, and/or sales roles. Benefits experience with a carrier or employer may also be considered.
- Mastery level knowledge of benefits products, services, market dynamics, carriers/TPAs/vendors, fully insured and alternative funding arrangements.
- Proven track record of success in client management, account management, executive level relationship building, negotiations, sales/marketing, renewals, financial reporting & analysis, client consultations, presentations, revenue management.
- Ability to fully manage, renew and retain clients without Producer/Partner involvement.
- Proficient with Microsoft Office Suite, especially email, Word, and Excel.
- Proficient with PowerPoint.
- Active Texas Life, Accident & Health License.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:
The working Manager of Case Management is responsible for the development of staff and systems to effectively operate a comprehensive Case Management Program. Provides leadership and supervision to case managers, social workers, case management coordinators/discharge planners, utilization review coordinators and utilization review technicians. Assesses needs and plans, communicates and designs services that are appropriate to the hospital mission and patient/family needs. Integrates and coordinates services using continuous quality improvement tools.
Required qualifications:
1. Licensed RN in PA.
2. Minimum 5 years’ experience in a Case Management position.
3. Must have analytical ability for problem identification and assessment and evaluation of data/statistics obtained from an on-going review process.
4. Experience and knowledge in basic to intermediate computer skills.
Preferred qualifications:
1. Certification in Case Management, BS or BSN or related field preferred.
2. Current BCLS certificate preferred.
3. Knowledge of Milliman Criteria and InterQual Criteria preferred.
