Millbrook Support Services Jobs in Usa

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the well-being of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Provide support services in the operation and maintenance of an academic or animal research laboratory to include performing analyses; setup, operation, maintenance and cleaning of animal housing and equipment; and maintaining stock of supplies. Specific duties will be determined based on department & researcher needs. This position will interact on a consistent basis with: academic and/or research faculty members, staff and students This position typically will provide advice and assistance to lab users This position will supervise: NA

Job Duty 1 -
Setup, operate and maintain instruments and other equipment used in performing lab tests and experiments.

Job Duty 2 -
Order supplies and materials as required; maintain records.

Job Duty 3 -
Setup laboratory media/equipment for demonstrations.

Job Duty 4 -
May clean instruments, glassware and other lab equipment.

Job Duty 5 -
Prepare and process laboratory samples for use in assigned tests.

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
BSc and experience with veterinary surgery and animal models with a variety of animal species.

Required Experience
Veterinary assisting experience, with medical & surgical experience with a variety of animal species.

Preferred Educational Qualifications
BSc

Preferred Experience
Veterinary assisting experience, with medical & surgical experience with a variety of animal species.

• A minimum one year of experience in a laboratory animal facility cage wash

• A high school diploma or equivalent AND at least one year of related experience.

• The ability to lift and carry up to 50 pounds.

• The ability to push and pull heavy loads.

• Ability to work and remain standing for long periods.

• Ability to use protective equipment.

• Ability to follow written and oral instructions, practices and standard procedures.

• Positions in this classification may require a valid Georgia driver's license and an insurable driving

• record.

KNOWLEDGE
Veterinary assisting experience, with medical & surgical experience with a variety of animal species.

SKILLS
This job requires working knowledge in the use of instrumentation and other lab equipment, laboratory processes and procedures specific to assigned lab. Skills in inventory management and the use of specialized anesthesia monitoring equipment.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia ( ).

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Performs routine duties in support of animal research facilities including washing housing components,

sanitizing animal rooms, and support areas.

Responsibilities:

Sanitizes animal caging components, operates industrial washing equipment, sanitizes animal

rooms and support areas.

Maintains accurate records including wash cycle reports, environmental conditions, inventory

and daily activity.

Performs other duties as required.

Hourly range: $20.50-$21.50/hour

Location: Atlanta, GA

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Come join our awesome team as Director of Healthcare Services at Elder Homestead. Elder Homestead (51 apartments- Assisted Living and Memory Care) is located in the beautiful Minnetonka, MN and is part of Volunteers of America National Services, serving as the Housing and Healthcare subsidiary of the Volunteers of America parent organization and is a welcoming senior living community that provides assisted living and memory care. They make our residents feel protected and cared for at home with their unwavering kindness and shining attitudes. We offer our employees a comprehensive benefits package and retirement plan so they know that we support them and their lives, inside and outside of work!

The Director of Healthcare Services provides direction, coordination, supervision and implementation of professional and supportive services to residents/clients using nursing theory and process in accordance with the Nurse Practice Act.  The Director of Healthcare Services assures the residents/clients are treated with respect and dignity, recognizing individual needs and encouraging independence. Perform initial and ongoing assessment of physical & psychosocial needs, coordinate with other departments, agencies and care providers as needed.

Salary: $94,000-$115,000 annually, commensurate with experience

Schedule: Monday- Friday 8:00 AM-5:00 PM (Occasional Weekends)

Director of Healthcare Services Job Highlights:

Employer/Employee Benefits:

• 
  
• Medical, Dental and Vision insurance
  
• Health Savings Account (HSA)
  
• Flexible Saving Account (FSA) 
  
• 403(b) - with discretionary contribution 
  
• Paid Vacation/Sick Time
  

Benefits with minimal to no cost to employees: 

• 
  
• Scholarships
  
• Employee Assistance Program (EAP)
  
• Wellness program
  
• Life insurance (with an option to purchase additional)
  
• Short term disability 
  
• Loan program
  
• Ministry Program
  

About the job: Assist in the development and oversight of resident services, including planning and coordinating opportunities for residents that promote a level of health, well-being, engagement, and growth.

The warm and caring atmosphere of our communities is created by nurses, environmental specialists, certified nursing assistants and other team members who love to help older adults feel healthy and at home.

When you join our team of exceptional professionals, we’ll trust you to do your best each day, and to show compassion and caring for our residents and your fellow team members. You’ll be rewarded with a generous array of industry-leading benefits and workplace considerations.

Essentials:

Administration

• 
  
• Participates in the organizations strategic planning activities.
  
• Assists in plan and development of agency structure.
  
• Clinical and administrative policies & procedures and the annual operating and capital budgets.
  Implements systems to assure compliance with all state and federal and local laws.
  
• Provides leadership to clinical and managerial staff.
  
• Assure compliance with the requirements of state licensure through policy and procedure development. Staff education and ongoing monitoring activities.
  
• Recommends new resident policy and procedure and/or changes current policies to improve quality of care and to meet state recommendations, efficiency and effectiveness of services.
  
• Reviews and updates client care procedures annually.
  
• Assists in planning and development of annual budgets.
  
• Assist in overall organizational evaluation.
  
• Risk management/incident reports.
  
• Assist with reviewing Abuse/Neglect claims and aid with abuse prevention investigations as necessary.
  
• Provide support to the facility by working on call.
  
• Communicate effectively with all members of the interdisciplinary team.
  
• Provide staff direction through general meetings, timely personnel evaluations and productivity expectations
  

Coordination of Services:

• 
  
• Introduce health services to new clients and families.
  
• Perform initial and ongoing assessment of physical & psychosocial needs, coordinate with other departments, agencies and care providers as needed.
  
• Maintain ongoing communication with families, MDs and other care providers regarding status and condition changes.
  
• Develop a plan of care/service plan for resident/client that promotes independence.
  
• Ensure/coordinate ancillary services and appointment scheduling to ensure that needs are met.
  
• Assures in-house ancillary medical services such as podiatrist, doctor visits, dentist visits, psyche visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
  
• Ensure that residents/clients are involved in care planning to gain cooperation, understanding, to alleviate apprehension and facilitate continuity of care.
  
• Maintain continuity of care.
  
• Evaluate the effectiveness of the plan of care, and determine the need for changes.
  
• Implement plan of care/service plan changes as needed.
  
• Assure residents are treated with respect and dignity, recognizing individual needs and encouraging independence.
  
• Observes residents; records significant conditions and reactions, and notifies resident director and physician of resident’s condition and reaction to drugs, treatments and significant incidents.
  
• Performs ongoing assessments of resident’s physical and psychosocial needs and coordinates with other departments to assure quality, proactive care.
  
• Initiates a resident care plan according to the individualized needs of the resident, as prescribed by Physician and/or residence policy. Provides resident and family instruction.
  
• Conducts pre-admission screening of prospective residents
  

Coordination of Services (Home Care):

• 
  
• Participate in hospital care conferences to provide home health care expertise for resident discharges as needed.
  
• Introduce home health care services to clients and families for all new referrals.
  
• Interface with nurse clinicians/resident educators and social workers to provide resident care continuity, between hospital and home.
  
• Coordinate services to meet resident needs from the time of the new referral through the initial at home intake visit.
  
• Provide consultation to agency staff regarding new home care nursing treatments.
  
• Maintain liaison with attending physicians.
  
• Establish and implement priorities for services when resource limitations require.
  
• Coordinate referrals to other community agencies as appropriate.
  

Quality Improvement:

• 
  
• Establishes Quality Improvement planning teams.
  
• Identifies data collection requirements and reports to evaluate the effectiveness of the programs and to ensure quality of client/resident care.
  
• Identifies systems to recognize resident needs, respond to resident needs, and to measure the outcomes of agency interventions.
  
• Utilizes this data to provide direction for improvements.
  
• Services on the Professional Advisory Board, if needed.
  
• Provides training, supervision and monitoring of staff in the administration of medications, to include frequently auditing medication sheets.
  
• Supervises the maintenance of resident charts, review documentation performed by care giving staff.
  
  

Human Resources:

• 
  
• Make health care staff hiring decisions.
  
• Participates in the hiring and orientation of personnel.
  
• Ensure staff development and in-service education programs to ensure competency of staff and to meet regulatory requirements.
  
• Provides staff direction through general meetings, timely personnel evaluations and identified performance expectations.
  
• Provides leadership to the clinical staff.
  
• Builds a strong team with complimentary skills.
  
• Communicates effectively with all members of the interdisciplinary team.
  
• Provides training, supervision and monitoring of staff in the administration of medications, QA (auditing med sheets).
  
• Provides situation specific training.
  
• Provides counseling/disciplinary action to clinical staff to promote quality care.
  
• Makes recommendations for employee dismissal.
  
• Assist with coordination of staffing patterns.
  
• Ensure that disciplinary action is administered fairly and without regard to race, color, creed, national origin, age, sex, religion or disability.
  
• Ensures current licensure/certification of all staff.
  
• Attends required in-services & completes assignments online modules.
  

Required Qualifications: 

• 
  
• Graduate of an accredited school of professional nursing program with a current license as a Registered Nurse in the state of employment.
  
• Current license as a RN in the state(s) of practice.
  
• Minimum of two (2) years of nursing experience, with a combination of long-term care dementia care or acute care. Home care experience preferred.
  
• Previous supervisory/management experience in a health care setting.
  
• CPR certified.
  
• Knowledge of Home Health regulatory and reimbursement requirements.
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Customer Service and Distribution Manager. The Customer Service and Distribution Manager will serve as a member of the Tissue Bank’s management team with responsibility for managing customer relationships and delivering exceptional service. This role contributes to the Tissue Bank’s strategic objectives of revenue growth through the effective management of inventory, coordination of returns/transfers, production planning, order fulfillment, and contract management. It ensures DCI Donor Services remains in compliance with all regulatory guidelines with respect to management of tissue, and recruits, develops and retains talent to create a best-in-class Distribution organization

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

1. Ensures sales goals and budget objectives are met through fulfillment of customer orders and unsurpassed customer service. Creates and distributes inventory report to ensure customers in DCIDS’s donor service areas have first choice to available grafts. Communicates tissue availability to Distributors and Contract Partners as appropriate.
2. Determines appropriate “par” levels for tissue inventory to ensure DCIDS can provide appropriate service levels to its customers. Represents Distribution at Production Planning meetings, providing demand requirements based on sales forecasts and processing leads times.
3. Maintains a month-on-hand report to monitor and address low demand inventory. Acts as part of team to create programs/pricing or identify alternative outlets to ensure tissue is utilized. Communicates these programs to customers as appropriate.
4. Ensures that Distribution department is compliant with all regulatory requirements related to storing, shipping, returning or transferring human donated tissue. Has clear understanding of the Center for Biologics Evaluation and Research (CBER) regulations for HCT/Ps established in 21 CFR Parts 1270 and 1271. Supports Account Managers and Inside Sales Specialists with directions on handling tissue requirements in the field.
5. Manages sales agreements with client hospitals, group purchasing organizations (GPOs), distributors and others. Works with Director of Sales to discover requirements to win the contract. Leads negotiation of contract terms. Manages contracts to track renewal dates, alerting management team to any required action. Renegotiates terms as appropriate.
6. Supports Distributor relationships by monitoring distribution revenue, calculating commissions, and securing authorization for timely payment.
7. Monitors, reports and presents revenue results and tissue utilization to senior management, medical management and medical directors. Supports Sales team with Quarterly Territory Reviews reports.
8. Recruits, retains, and develops results driven Distribution team. Advises and counsels, assists, and directs activities to ensure ongoing high performance. Implements timely corrective action when necessary. Identifies training needs to ensure Customer Service Coordinators are proficient in inventory management, regulatory requirements, and interacting with clinical customers.
9. Recommends capital equipment and expense budgets. Reviews and approves expense reports and takes necessary steps to keep expenses within approved budgets and policies.
10. Performs other duties as assigned.

The ideal candidate will have:

• Associate’s Degree required/Bachelor’s Degree preferred in related field
• Minimum 5+ years of medical device, banked human tissue, or biotechnology sales/marketing experience
• CTBS required within first year of employment
• Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel are required.
• Observes, listens to and talks with employees and others. Stands, sits, and walks. Reads and writes a variety of reports and documents. Travels to OPO and hospital facilities. Lifts up to 50 pounds.

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Monthly phone stipend

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

PI7c69c8eaebf5-3631

Position Overview

Marlen, headquartered in Riverside, MO is a global leader in premium food processing technologies. Marlen’s products have long set the standard for quality and performance in vacuum stuffing and pumping, portioning, size reduction, thermal processing, and food handling. Marlen has been trusted by the world’s leading food brands for over 70 years.

The Director of Lifecycle Services is a strategic, commercially focused executive responsible for transforming aftermarket performance into a scalable, customer centric, and highly profitable growth engine. This role is accountable for the financial performance, operational excellence, customer satisfaction, and team development

ensuring that aftermarket becomes a core driver of profitable growth.

As a key member of both the Duravant Lifecycle Services leadership team and the Marlen leadership team, the Director plays a pivotal role in driving aftermarket strategy, market expansion, revenue diversification, and aligning execution across engineering, operations, sales, finance, and the Duravant enterprise.

This position oversees all commercial activities related to parts and service sales and directs all technical and administrative service operations, including installation, repair, preventive maintenance, training, warranty management, and value-add solutions delivered at customer sites.

Candidates must bring proven leadership experience, strong supervisory and project management skills, and solid familiarity with the technologies incorporated into Marlen systems.

Essential Responsibilities

Strategic Leadership & Commercial Growth

• Provide commercial leadership for all aftermarket functions, including parts sales, field service, project management, and value-added service offerings.
• Serve as a senior leader within both the Duravant Lifecycle Services and Marlen leadership teams, contributing to executive-level strategic planning and decision-making.
• Develop and execute a multi‑year aftermarket growth strategy centered on revenue expansion, margin improvement, and lifecycle value creation.
• Build a structured commercial engine including pricing strategy, disciplined margin management, and proactive campaigns for parts, service, upgrades, and rebuilds.
• Establish a customer‑centric vision that enhances responsiveness, lifecycle support, serviceability, and uptime performance.
• Lead development of new predictable revenue service offerings while conducting ongoing competitive and market analysis to guide prioritization and ensure strategic fit.

Execution Discipline & Operational Excellence

• Oversee recruitment, development, performance management, and daily operations for the Aftermarket team, ensuring adherence to Marlen and Duravant policies and procedures.
• Draft, implement, and maintain policies, processes, and performance metrics that ensure operational efficiency and a high-quality customer experience.
• Implement rigor in initiative prioritization and completion, ensuring that strategic projects are launched, progressed, monitored, and finished.
• Build and enforce disciplined processes for scheduling, installed‑base intelligence, pricing, quoting, field reporting, and KPI review.
• Improve operational results including response time, schedule adherence, first‑time fix rate, warranty cost reduction, and service profitability.
• Reinforce compliance expectations: training completion, expense reporting, AR review participation, and activity.

Product & Market Development

• Drive a culture of proactive customer engagement, rapid issue resolution, and full follow‑through
• Strengthen feedback loops to capture field learnings and translate them into engineering, quality, and product‑improvement actions.
• Partner with Sales and Marketing to build integrated go‑to‑market strategies that highlight Marlen’s lifecycle value.

Commercial Growth & Market Positioning

• Direct and coordinate promotional efforts for aftermarket products and services to expand market share, attract new customers, and strengthen competitive positioning.
• Strengthen feedback loops to capture field learnings and translate them into engineering, quality, and product‑improvement actions
• Partner with Sales and Marketing to build integrated go‑to‑market strategies that highlight Marlen’s lifecycle value.

Cross‑Functional Influence & Alignment

• Serve as the voice of the customer by facilitating cross‑functional alignment between engineering, operations, service, quality, and finance.
• Drive clear communication, transparency, and accountability to eliminate silos and build trust across the leadership team.
• Engage actively in Duravant Lifecycle Services enterprise initiatives and share best practices.

Leadership, Team Development & Culture

• Build a high‑engagement, high‑accountability service culture with clearer priorities, transparent communication, and consistent follow‑through.
• Create structured development plans, cross‑training programs, and succession readiness.
• Reduce turnover by improving leadership presence, clarity of direction, and proactive team support.
• Model mature conflict resolution, professional communication, and responsibility for resolving team issues

Position-Specific Competencies

• Technical Job Knowledge
• Strategic Commercial Leadership
• Customer Focus & Responsiveness
• Change Leadership, Execution Excellence & Prioritization
• Cross-Functional Leadership
• Facilitation Skills
• Communication Proficiency
• Teamwork, Collaboration, Leadership Presence & Trust Building
• Managerial Influence
• Comfort Working in a Matrixed Organization
• Data driven decision making

Position Requirements

• Bachelor’s degree in a technical or business discipline; MBA preferred
• 10+ years of leadership experience with proven aftermarket commercial growth results 
• Experience in food processing, or field service industries preferred
• Demonstrated success creating scalable processes and improving service profitability.
• Strong track record of improving customer‑experience metrics.
• Proven ability to lead organizational change and engage cross‑functional teams
• Strong financial acumen and accountability for P&L performance
• Ability to engage effectively at all organizational levels and with customers, partners, and Duravant Operating Companies
• Strong oral and written communication skills
• Proven ability to influence, build consensus, and drive alignment across stakeholders
• Proficiency with Office 365, CRM, and ERP systems

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Schedule: Monday - Friday 8:00am - 5:00pm

The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client.

Job duties

(* denotes an “essential function”)

• *Ensure team provides outstanding service to client, while building strong customer relationships
• *Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
• *Create an environment conducive to service expansions and new business opportunities
• *Maximize profitability through the effective utilization of labor and resources
• *Immediately resolve any operational problems or issues
• *Produce required reports on schedule
• *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• *Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
• *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
• *Train new employees on policies and procedures
• *Address performance issues among team members
• *Work with manager to create development plans and challenging assignments for team members
• *Escalate to manager client or team concerns to proactively resolve issues
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Other duties as assigned

• Bachelor’s degree or equivalent experience
• 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
• 3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
• Understanding of USPS regulations
• Understanding of reprographics equipment and usage
• Intermediate Microsoft Office Word and Excel skills
• Basic Microsoft PowerPoint skills
• Prior experience managing vendors preferred
• Basic P&L understanding a plus
• Demonstrated experience prioritizing competing priorities under tight deadlines
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.
  
  

RRD's current salary range for this role is $48,500 to $70,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans