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JOB DESCRIPTION

Title: Engineering Technician I

Location: Austin Texas 78744

Type: Contract

Key Requirements:

• 1+ year experience interpreting technical drawings

• Strong AutoCAD (2D drafting) skills

• Experience with CAD software & technical analysis

• Comfortable with Excel & geo-mapping/data entry systems

• Valid Driver’s License

Nice to Have:

• ArcGIS

• Autodesk Revit

• Bluebeam Revu

• EDMS knowledge

• Associate Degree in CAD/AutoCAD

Role Responsibilities:

• Prepare & revise engineering drawings, maps & reports

• Support procurement documentation

• Perform data entry in engineering systems

• Assist with field/office research (limited field work)

Sojo Industries (“Sojo“) is a fast-growing national industrial automation company that utilizes robotics, mobility, and software to deliver efficient packaging and assembly solutions to the food and beverage industry.

Sojo Flight, Sojo utilizes it's proprietary mobile manufacturing offering to eliminate freight costs, labor costs, packaging costs and harmful emissions by delivering on-site packaging services. Sojo has also developed its own proprietary blockchain-based track and trace software platform, Sojo Shield, which utilizes sophisticated data capture and geo-location technologies to enable customers to comply with federally mandated food safety requirements.

Sojo manages a national footprint of bricks and mortar facilities across the country in Pennsylvania, New Jersey, California and Texas and maintains mobile manufacturing sites in Indiana, Colorado and Utah. All locations rely on high-speed automated lines that support a variety of packaging materials such as registered shrink, top loaded boxes, and side loaded cartons to name a few and incorporate robotics into the assembly process.

The Sojo team is comprised of seasoned executives and operators from the food and beverage industry, and customers include Fortune 500 brands, distributors, and manufacturers.

Position Summary

The Inventory Clerk is responsible for maintaining accurate records of inventory levels and ensuring that all products are properly stored and accounted for. This position requires attention to detail, strong organizational skills, and the ability to work independently.

Key Responsibilities:

• Receive and process incoming inventory and supplies
• Perform daily inventory counts and reconcile actual inventory to virtual (WMS) inventory levels
• Fix discrepancies identified on physical inventory (dates, lots codes, etc) versus what’s been input into WMS; work with Production Team to ensure good Quality Assurance audits on data
• Prepare and maintain reports on inventory levels, stock movements, and discrepancies
• Perform regular inventory audits to ensure accuracy of records, including regular line clearance, bin transfers, and accurate WMS input by forklift drivers
• Maintain a clean and organized inventory storage area and supply closet
• Assist with other duties as assigned

Qualifications:

• High school diploma or equivalent
• Prior experience in inventory management or related field preferred
• Strong attention to detail and organizational skills
• Ability to work independently and prioritize tasks
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and NetSuite ERP

Physical Requirements:

• Ability to lift and move up to 50 pounds
• Ability to stand, walk, and bend for extended periods of time
• Ability to operate a forklift (preferred)

Description

Seeking an AI/ML Operations professional for the following role -

Overall Responsibilities

• Manage operational workflows for model deployments, updates, and versioning across GCP, Azure, and AWS.
• Monitor model performance metrics: latency, throughput, error rates, token usage, and inference quality
• Track model drift, accuracy degradation, and performance anomalies - escalating to engineering as needed.
• Support knowledge base operations including vector embedding pipeline health, chunk quality, and refresh cycles in Vertex AI.
• Maintain model inventory and documentation across multi-cloud environments.
• Coordinate model evaluation cycles with Responsible AI and Core Engineering teams

Agent & MCP Server Operations

• Monitor AI agent health, performance, and reliability (AutoGen-based agents, MCP servers)
• Track agent execution metrics: task completion rates, tool call success/failure, latency, and error patterns
• Support agent deployment and configuration management workflows
• Document agent behaviors, known issues, and operational runbooks
• Coordinate with Core Engineering on agent updates, testing, and rollouts
• Monitor MCP server availability, connection health, and integration status

FinOps & Cost Management

• Track and analyze AI/ML cloud spend across GCP (Vertex AI), Azure (OpenAI), and AWS (Bedrock)
• Build cost dashboards with breakdowns by model, application team, use case, and environment.
• Monitor token consumption, inference costs, and embedding/storage costs.
• Identify cost optimization opportunities - model selection, caching, batching, rightsizing.
• Provide cost allocation reporting for chargeback/showback to consuming application teams.
• Forecast spend trends and flag budget anomalies.
• Partner with Infrastructure and Finance teams on AI cost governance.

Monitoring, Dashboarding & Reporting

• Build and maintain dashboards for platform performance, model health, agent metrics, and operational KPIs.
• Create executive and stakeholder reports on platform adoption, usage trends, and cost allocation.
• Develop Responsible AI dashboards tracking hallucination rates, accuracy metrics, guardrail triggers, and safety incidents.
• Monitor APIGEE gateway traffic patterns and API consumption trends.
• Provide regular reporting to product management on use case performance.

Release Operations Support

• Support release management processes with pre/post-deployment validation checks.
• Track release health metrics for models, agents, and platform components.
• Maintain release documentation, runbooks, and operational playbooks.
• Coordinate with QA, Performance Engineering, and Infrastructure teams during releases.

AI Operations

• Monitor guardrail effectiveness and flag anomalies to the Responsible AI team.
• Track and report on hallucination detection, content safety triggers, and accuracy trends.
• Support LLM Red Teaming efforts by collecting and organizing evaluation data.
• Maintain audit logs and compliance documentation for AI governance.

Cross-Functional Coordination

• Serve as operational point of contact for application teams consuming DxT AI APIs.
• Coordinate with Corporate Security on audit requests and compliance reporting.
• Partner with Infrastructure team on capacity tracking and resource utilization.
• Support Performance Engineering with load test analysis and results documentation.

Basic Qualifications

• 2-4 years in an Ops, Analytics, or Technical Operations role (MLOps, AIOps, DataOps, Platform Ops, or similar)
• Understanding of AI/ML concepts: models, inference, embeddings, vector databases, LLMs, tokens, prompts.
• Experience with cloud cost management and FinOps - tracking, analyzing, and optimizing cloud spend.
• Strong proficiency with dashboarding and visualization tools (Looker, Tableau, Grafana, or similar)
• Working knowledge of GCP (required); familiarity with Azure and AWS a plus.
• Comfortable with SQL and basic Python for data analysis and scripting.
• Experience with monitoring and observability platforms (Datadog, Prometheus/Grafana, Cloud Monitoring, or similar)
• Understanding of APIs and API gateways - ability to read logs, trace requests, analyze traffic.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills - able to translate technical metrics into stakeholder insights.
• College degree in Computer Science, BIS, MIS, EE, ME or similar is required.

Preferred Qualifications

• Hands-on experience with LLM platforms: Vertex AI, Azure OpenAI, AWS Bedrock
• Familiarity with AI agents and agentic architectures (AutoGen, LangChain, or similar)
• Exposure to MCP (Model Context Protocol) or agent-tool integration patterns.
• Experience with vector databases and RAG (Retrieval-Augmented Generation) operations.
• Understanding of MLOps lifecycle: model registry, versioning, deployment patterns, A/B testing
• Experience with APIGEE or similar API management platforms.
• Familiarity with Responsible AI metrics - hallucination, bias, content safety, guardrails.
• FinOps certification or formal cloud cost management experience.
• Experience supporting enterprise platform teams with multiple consuming applications.
• Familiarity with ML pipeline tools (Kubeflow, MLflow, Vertex AI Pipelines)
• Exposure to prompt management and evaluation frameworks.
• ITIL or operational process framework experience.
• Experience creating runbooks and operational documentation.

Education

• BE/BS in Computer Science, Business Information Systems, Management Information Systems, Electrical Engineering, Mechanical Engineering or similar

The estimated pay range for this position is USD $70.00/hr - USD $77.50/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

SUMMARY
Drive continuous improvement in operational metrics while maximizing profitability within the business unit. Drive team to exceed customer expectations. Provide exceptional support to customers, team members and shareholders.

ACCOUNTABILITY:

The position of Cell Leader is a key catalyst on a manufacturing Cell Team, who works in conjunction with Process Engineering, Quality Engineering, and hourly Cell associates to manufacture or assemble a component or major assembly. As such, this individual must supervise a group or groups engaged in various activities in the Operations organization, and act with urgency to direct the resolution of technical and logistics problems and the introduction of measures to improve operations and customer relations.

TYPICAL DUTIES:

• 
  
• Set work priorities aligned to satisfy company, customer demand and on-time delivery metrics. Collaborate with planner and peer Cell Leaders to schedule work through the various manufacturing work centers and manage work center to assure adequate flow of production. Manage line balance ensuring the pacing process is adequately staffed to maintain desired output levels. Hold direct reports accountable to meet Operating, OTD, Quality, and Safety metrics. Ensure direct reports are fully engaged performing value added work.
  
• Develop and implement action plans to meet department goals in the areas of labor efficiency, labor utilization, housekeeping, on-time delivery and productivity improvements. Perform regular daily audits of key processes to ensure optimum process performance and use of latest operation sheets,
  
• Maintain department/cell metrics. Ensure all direct reports understand their cell metrics and how they impact/improve each metric. Monitor Utilization rate in cell is at acceptable level (direct vs. indirect), Labor Efficiency (by person, by job), Quality Performance (Maintain Quality log), enforce work rules (breaks, cell phones, newspapers, etc.), ensure TPM/PM is being completed.
  
• Coach direct reports in maintaining accurate reporting of employee time, vouchering and work performance within the area. Develop and maintain Skills Matrix for accurate identification of workforce capabilities and cross train to support business need.
  
• Encourage employee involvement in and ownership of continuous improvement activities focused on LEAN and waste reduction. Implement and maintain 6S in Cell.
  
• Develop, plan and implement continuous quality improvement through teams within the area of responsibility to attain World Class Quality. Ensure PDR's are written quickly & thoroughly. Initiate PRB review on suspect parts in a timely manner. Support weekly PRB meetings to determine RCCA and develop rework scenarios where possible. Respond to production problems by personally investigating and resolving such problems with hourly and salaried personnel to assure a continuing flow of product. Utilize formal problem solving methodologies to discover and eliminate root cause.
  
• Actively participate, recommend, and initiate improvement in our EH&S practices and procedures.
  
• Reward and recognize associates on a regular basis and support programs that encourage employee involvement and recognition.
  

QUALIFICATIONS:

• 
  
• 5-10 years' experience working in an aerospace manufacturing environment
  
• Prior experience in a unionized facility is preferred
  
• Proficient in Microsoft Office applications
  
• Excellent process and problem solving skills
  
• Effective communication skills, including verbal (logical and organized), written, listening and presentation
  
• Experience with ERP systems
  
• Team player with strong people skills
  
• Ability to communicate with and influence employees and management at all levels
  
• Decisive and capable of dealing with conflict and resolving issues promptly
  
• Take charge individual with clear sense of urgency
  
• Proven track record of meeting commitments with the highest standards of ethics and integrity
  
• Demonstrated experience in continuous improvement initiatives, root cause corrective action methodology, visual factory management, statistical process control techniques, quality assurance processes, coaching and performance management, safety practices, operations metrics/dashboard measurement.
  

EDUCATION:

• 
  
• Bachelor's degree in Operations Management, Business Management or equivalent work experience will be considered.
  

This position is currently accepting applications.

Apply Now

The Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and ensuring revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals.

This role supports an eCommerce fulfillment environment that manages pickup, third-party delivery (Instacart and DoorDash), and operations. The team is building a platform focused on order submission, selection, and routing, with an emphasis on operational reporting, process optimization, and demand forecasting.

About the Role

The Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and ensuring revenue and customer satisfaction goals are met.

Responsibilities

• Manage all technical aspects of product through product lifecycle
• Work directly and indirectly with business stakeholders, vendors and third parties to ensure execution of deliverables
• Create, maintain and communicate product catalog and technology roadmaps, including near-term delivery, to engage stakeholders across the organization
• Identify, measure and improve key product catalog metrics to enhance the customer experience, and create a compelling, relevant product vision using web metrics, customer insights, feedback, research and internal operational metrics
• Elicit, define and analyze medium to complex requirements in various formats ensuring they are testable, measurable and traceable
• Set criteria for minimum viable product to increase the speed/frequency with which enhancements and new capabilities are delivered
• Lead the appropriate teams to refine, prioritize and manage requirements using various tools (e.g., templates, team backlogs, requirements management or agile task management applications)
• Lead requirement walk-throughs with key stakeholders using various methods (e.g., team demos, workshops, sprint planning and backlog refinement sessions)
• Identify and estimate anticipated work efforts based on priority using requirement work plans, program increment (PI) planning, and sprint planning
• Define and resolve dependencies, issues and risks and identify impacted areas through team collaboration
• Break down a medium to complex vision into smaller projects, initiatives or features

Qualifications

Skills: Must-Have

• Product strategy & prioritization
• Data platform fundamentals
• ML literacy
• Stakeholder communication
• Designing for expert users without alienating new ones
• Clear documentation and onboarding flows
• Understanding user workflows—not just APIs

Strong Differentiators

• MLOps understanding
• Experimentation and metrics fluency
• Responsible AI leadership
• Platform UX thinking
• Stakeholder Management

Required Skills

• Align business leaders, engineers, data scientists, legal/compliance, and ops
• Translate technical constraints into business-relevant language
• Manage expectations around ML uncertainty and iteration

Preferred Skills

• Data Concepts You Should Be Fluent In
• Data types: structured, semi-structured, unstructured
• Data pipelines (batch vs. streaming)
• Data quality dimensions: accuracy, completeness, timeliness
• Data lineage and observability
• Metadata, schemas, and versioning
• Platform Thinking
• APIs, SDKs, and self-service capabilities
• Multi-tenant vs. single-tenant design
• Performance, scalability, and cost tradeoffs
• Internal vs. external (customer-facing) platforms
• Machine Learning Fundamentals Every PM Should Know
• Supervised vs. unsupervised learning
• Training vs. inference
• Features, labels, and training data
• Model evaluation metrics (precision, recall, AUC, RMSE, etc.)
• Overfitting vs. generalization
• ML Product Realities
• ML outputs are probabilistic, not deterministic
• Model performance degrades over time (data drift, concept drift)
• Improving models often requires better data, not better algorithms
• ML development is experimental and iterative
• Areas that must be understood
• Model training pipelines
• Model deployment patterns (batch, real-time, edge)
• Model monitoring and retraining
• Versioning of models and data
• Rollbacks and experimentation (A/B tests, canary releases)

• Oversight over end-to-end payroll operations, compliance, and transformation for North America (U.S. and Canada), with potential future geographic expansion.
• Serve as the technical payroll regulatory expert for North American Payroll statutory requirements, tax compliance, and regulatory reporting (Sarbanes-Oxley (SOX), federal, state/provincial, and local).
• Design, implement, and maintain foundational payroll processes, controls, and organizational infrastructure to support current and future-state operations.
• Drive payroll system configuration, integration, and reporting customization initiatives across payroll and HR platforms (ADP, SAP, BambooHR, or similar enterprise HR Information Systems).
• Lead automation and optimization initiatives to enhance efficiency, accuracy, and scalability of payroll operations.
• Establish and maintain disciplined quality oversight frameworks with quantifiable metrics and KPIs to measure accuracy, timeliness, and compliance.
• Implement continuous improvement methodologies and track performance metrics to drive operational excellence.
• Manage business process design and documentation, ensuring standardization and scalability across regions.
• Lead system and supplier evaluations, implementations, and vendor management activities.
• Collaborate effectively across time zones with the India-based payroll team, providing guidance, training, and operational oversight.
• Partner with HR, Finance, IT, and external vendors to ensure seamless payroll execution and issue resolution.
• Establish and maintain payroll process documentation, audit controls, and SOX compliance requirements.
• Conduct root cause analysis on payroll discrepancies and implement corrective and preventative actions.
• Champion a culture of continuous improvement, innovation, and employee experience excellence.

• Bachelor's degree in Accounting, Finance, Business, Human Resources, or related field.
• 8+ years of progressive payroll experience with 5+ years in a leadership or management role.
• Deep technical expertise in U.S. payroll regulations, tax compliance, and statutory reporting requirements.
• Experience working in fast-paced, ambiguous, high-growth environments where foundational infrastructure and processes are being established.
• Significant hands-on experience with payroll and HR system configuration, including workflow design, integration development, and custom reporting.
• Proven track record of automation and optimization initiatives (e.g., RPA, RDA, AI/ML, Microsoft Power Automate, API integrations).
• Demonstrated experience establishing quality oversight frameworks with quantifiable metrics (accuracy rates, SLA compliance, error reduction, cycle-time improvements).
• Strong foundation in business process management, including process mapping, standardization, and continuous improvement methodologies.
• Proven success leading system implementations, vendor evaluations, and supplier management projects.
• Experience working across multiple time zones and managing or collaborating with geographically distributed teams.
• Strong analytical and problem-solving skills with the ability to manage complex data, compliance requirements, and multi-system integrations.
• Proficiency with payroll, finance, and HR systems such as ADP, SAP, BambooHR, or other enterprise HRIS platforms.
• Excellent communication, collaboration, and stakeholder management skills with the ability to influence across all organizational levels.

• Advanced degree (Master's in Business, Accounting, Finance, or related field).
• Professional certifications such as Certified Payroll Professional (CPP) or other recognized payroll credentials.
• Lean Six Sigma certification or equivalent process improvement certification.
• Understanding of payroll governance, audit, and control frameworks (SOX, COSO, ISO, or similar).
• Experience with Canadian, South American, and other regional payroll regulations.
• Advanced Excel/data analysis skills and experience with business intelligence tools (Tableau, Power BI, etc.).
• Project management certification (PMP, Agile, etc.) or demonstrated project management experience.
• Experience designing and implementing shared service or center of excellence (COE) operating models.
• Knowledge of change management principles and experience leading organizational transformation initiatives.
• Familiarity with HR transformation, digital workplace initiatives, and employee self-service technologies.

• Technical Expertise: Deep understanding of payroll regulations, system architecture, and compliance requirements.
• Quality & Metrics Orientation: Data-driven approach to quality management with focus on measurable outcomes and continuous improvement.
• Process Excellence: Strong business process management capabilities with ability to design scalable, efficient workflows.
• Change Leadership: Comfortable with ambiguity and skilled at building infrastructure in high-growth, evolving environments.
• Global Collaboration: Ability to work effectively across cultures and time zones with distributed teams.
• Strategic Thinking: Balances tactical execution with strategic vision for future-state organization design.
• Innovation Mindset: Proactive identification and implementation of automation, technology, and process improvements.
• Stakeholder Management: Strong influencing and relationship-building skills across all organizational levels.

Our Client is growing their Commercial Sales team and hiring a Senior Account Executive, Charlotte, NC. The Territory Account Managers are essential to the success of our client and by utilizing their expertise and experience, will ensure customer success, account retention as well as account growth, and positively impact patient outcomes.

The Account Executive brings medical device account management experience demonstrating technical, clinical, business and economic acumen. The skills, knowledge and experience will be applied to the products and market positioning of the device, data collection, our solutions and emerging technologies.

The AE will consistently, clearly, and passionately articulate the clinical and economic value proposition of the product portfolio to current customers and new accounts through the TAMs guidance from the implementation stage through to account stability by performing responsibilities including:

Drive Revenue Growth

• Meet or exceed monthly, quarterly and annual quotas that include metrics for revenue, account retention and growth, customer acquisition and base account success and expansion opportunities
• Execute a top-down/bottom-up sales strategy aligned to the organizational goals and Commercial department expectations that engages with corporate IDNs, customers and other identified key stakeholders to secure pilots, evaluations and adoption in (flagship) hospitals and system-wide standardization contracts
• Implement and continuously evaluate the TAM regional strategic business plan that expands the customer base, account acquisition, growth and success
• Manage existing accounts and new account evaluations developing account and customer success criteria to ensure customer acquisition and retention bringing the account under management
• Partner with the Business Director (BD) team to facilitate to the new account evaluation sales stage, implementation and compliance programs to achieve sustained success and ensure customer acquisition and retention
• Develop, manage, resource and coordinate an individual customer evaluation plan to ensure each new account has defined success criteria, implementation services, a fully executed contract and is completed through Closed Won of the sales cycle
• Build, manage and successfully maintain business and clinical champions, partnerships and relationships for customer retention, satisfaction and account success
• Manage accounts within the territory and ensure existing customers have consistent product utilization, maintain high compliance rates, have dashboard metrics & data analytics, as well as their QBRs (Quarterly Business Reviews) delivered
• Identify when desired account metrics are not being met and intervene timely to provide appropriate resources for account retention and customer success
• Working with the EVP, VP/AVPs, BDs, and any MMT partnerships (such as BD) to target and support strategic relationships within territory including: Centers of Excellence, strategic accounts, IDNs, GPOs and other business development opportunities
• Responsible for successful transition of customers, stakeholders and relationships to the Territory Account Management Team’s appropriate Manager

Channel Management

• Work closely on a day-to-day basis with channel partner field sales representatives
• Foster and develop new account opportunities with channel partner representatives
• Cultivate, develop and provide support to make channel partner representatives successful
• Proactively partner to transition and manage all required activities, especially qualified stakeholder meetings, to successfully and expeditiously drive opportunities from Qualified to Close Won together with the BD team
• Effectively communicate and celebrate channel partners successes
• Identify and implement opportunities for improvement of sales process, evaluation plans, tools and tactics

Training & Value Proposition Content Mastery

• Manage, develop and plan the evaluation, communicate and coordinate logistics and training schedule with any cross functional resources, internal and external team members and key customer stakeholders as appropriate
• Expertly conduct multi-departmental key stakeholder meetings appropriate to the sales cycle stage timely and efficiently for all those involved
• Demonstrate strong retention and mastery of value proposition content consistently in all aspects of the role with customers, partners, team members (TAMs and BDs), AVPs, as well as members of the company’s Leadership Team
• Collaborate with Leadership Team as well as peers in identifying and recommending business initiatives that will help drive the long-term growth and success
• Ensure adherence to sales operations and related processes within the territory including CRM management ( ), sales activity and account documentation, data collection and analysis, metric tracking and compliance, expense management, reporting and all relevant business administrative needs
• Attend and participate in local and national conferences, networking events and the like to benefit positioning in the market space

What you bring:

• Degree in Business Administration/Marketing strongly preferred
• 2+ years successful field account management, sales or clinical focused sales experience within the healthcare industry, more specifically in medical device Additional experience with clinical training, data and stakeholders, specifically in Medical Departments (ex: ED/Emergency Department), Laboratory, Antimicrobial Stewardship, Infection Prevention, Clinical Value Analysis, Supply Chain, etc. is highly desirable
• Advanced presentation, speaking and written communication skills with the ability to present clinical and financial data
• Demonstrated experience Consistently at/above revenue/account quota or targets
• Consistently meeting and exceeding account retention and satisfaction metrics
• Successfully negotiating within the sales and pricing strategy for the renewal, growth or extension of contracts, products and services
• Demonstrated work ethic with a high sense of urgency, accountability and demonstrated ability to deliver results
• Alignment with the mission and values of the company
• Ability to travel extensively to cover territory; up to 75% of time

The Quality Manager leads and continuously improves the company’s Quality processes, procedures, and systems, ensuring compliance with AS9100, ITAR, customer-specific, and regulatory requirements. This role serves as the primary quality interface for customers, overseeing audits, managing corrective actions, and ensuring alignment on product quality expectations.

The Quality Manager will work cross-functionally with Operations and Engineering to drive root cause analysis, continuous improvement initiatives, and audit readiness while supporting successful product launches and ongoing production compliance. This position plays a key role in strengthening system effectiveness, maintaining high product quality standards, and reinforcing strong customer relationships.

Preferred Qualifications:

• Bachelor’s degree in Quality, Engineering, Manufacturing, or a related field.

• 7+ years of quality management experience in aerospace, defense, or precision manufacturing environments.

• Strong knowledge of AS9100, ISO 9001, ITAR, and related regulatory standards.

• Proven experience leading internal and external audits.

• Familiarity with QMS software, ERP systems (JobBOSS preferred), and document control systems.

• Excellent understanding of quality tools and methodologies (FMEA, 8D, 5 Whys, SPC, CAPA, PPAP, etc.).

• Strong communication, organizational, and leadership skills both internally and externally.

• Ability to train, mentor, and develop internal auditors and cross-functional quality teams.

• Certified Lead Auditor (AS9100 or ISO 9001) preferred.

Job Responsibilities:

Quality Management System (QMS) Ownership

• Own and maintain the Quality Management System (QMS), ensuring full compliance with AS9100, ITAR, and all applicable customer, regulatory, and internal standards.

• Develop, issue, and control all quality procedures, work instructions, forms, and records through proper document control processes.

• Coordinate with department leaders to ensure that all processes are accurately documented, properly implemented, and continually improved.

• Monitor and report on quality system metrics, including audit findings, corrective/preventive actions, and process adherence.

Audits & Compliance

• Lead all internal, customer, and third-party audits, including preparation, execution, documentation, and follow-up of corrective and preventive actions.

Manage the internal audit program—train internal auditors, assign audit schedules, and ensure comprehensive process coverage.

• Facilitate audit readiness across departments by ensuring documentation accuracy, calibration traceability, and process adherence.

• Maintain records and audit trails to demonstrate compliance with AS9100 and ITAR requirements.

Process Improvement & Cross-Functional Collaboration

• Work with Operations, Engineering, and Supply Chain teams to ensure process consistency and compliance across production and support areas.

• Identify opportunities for process improvement and lead initiatives to reduce variation, improve product quality, and strengthen system efficiency.

• Provide structured feedback and recommendations based on quality trends, nonconformances, and audit outcomes.

• Partner with leadership to align QMS initiatives with company objectives and customer expectations.

Documentation & Control

• Oversee the control, issuance, and revision of all QMS documentation, ensuring accuracy and accessibility.

• Maintain a robust document control system that supports traceability, revision control, and change management.

• Verify that records, inspection data, and certifications are properly stored and retrievable for audits and customer review.

• Support configuration management and ensure consistent documentation across all controlled processes.

Training & Leadership

• Train and mentor internal auditors, quality staff, and process owners on QMS requirements and quality principles.

• Promote a company-wide culture of quality, accountability, and continuous improvement.

• Provide guidance and support to cross-functional teams on corrective actions and process enhancements.

• Support the Product Quality Manager or designee by providing system-level documentation, structure, and visibility into quality performance metrics and trends.

Metrics & Reporting

• Track and report QMS performance through key metrics and dashboards (e.g., audit results, CAPA status, NCR rates, process adherence).

• Communicate audit outcomes, compliance status, and quality system performance to the leadership team.

• Use data-driven analysis to recommend improvements in system effectiveness and compliance readiness.

Customer Quality & Satisfaction

• Serve as the primary quality interface for customers, ensuring alignment with customer requirements, specifications, and quality expectations.

• Lead customer audits and manage quality concerns, including root cause analysis and formal corrective action responses (8D, SCAR), ensuring timely resolution.

• Support successful product launches and ongoing production compliance by collaborating with customers on FAI, performance metrics (PPM, OTD), and continuous improvement initiatives.

• Partner with Sales, Engineering, and Operations to proactively mitigate risks, provide quality performance updates, and strengthen long-term customer relationships.

Minimum Training Requirements:

Minimum defined training for this position, additional training may be provided and/or required by hiring manager

QMS Overview and Ownership

AS9100 / ISO 9001 Standards & Requirements

ITAR Requirements

NCR / CAPA Process

Control of Documented Information / Document Control System

Inspection Processes and Verification Awareness

Internal and Customer Audit Processes

Quality Tools and Methodologies (FMEA, 8D, 5-Why, SPC, PPAP)

Audit Readiness and Reporting

Continuous Improvement and Process Optimization

The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.

The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.

Responsibilities/Accountabilities include the following but are not limited to:

• Ability to manage and support multiple teams/functions, including union and non-union team members.
• Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
• Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
• Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
• Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
• Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
• Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
• Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
• Analyzes data to help determine potential future business needs.
• Provides input and may prepare initial budgetary proposals for assigned cost centers
• Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
• Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
• Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
• Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
• Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
• May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
• Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
• Manages a fleet of company service vehicles and their equipment.
• Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.

Additional responsibilities:

• Daily timecard review, allocations and timely approval for hourly team members.
• Inputting of daily metrics.
• Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
• Performing quarterly performance reviews with the team.
• Preparation of PowerPoint slides and presenting them at quarterly team meetings.
• Approving invoices in a timely manner.
• Approving expense reports.
• Ordering technician’s uniforms bi-annually.
• Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
• Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
• Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
• Monitoring and enforcing any active recalls on product.
• Scheduling opportunities for ongoing training opportunities for the service team members.
• Resolving customer escalations.
• Overseeing and enforcing quality alerts.
• Documenting notable behaviors of team members.

Skills/Knowledge:

• Must be able to develop a high-level understanding of all Pella products and their applications.
• Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
• Demonstrates open communication and the ability to always maintain professionalism.
• Works collaboratively and creates a sense of trust and reliability with internal team and customers.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
• Seeks out internal experts and utilizes their knowledge.
• Supports change and innovation within organization.
• Focused on details and follow through.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.

Language and Communication Skills

Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.

Computer Skills

Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Must be available to work evenings and weekend as necessary.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Manufacturing Operations Business Analyst

Shenandoah, Iowa

As the #1 most preferred national window and door brand by homeowners across the country* Pella leads the industry in innovation and design. Founded in 1925, Pella Corporation is comprised of the Pella Family of Brands and remains a privately owned company with a robust product offering and national distribution.

With 19 manufacturing locations, 11,000 + team members and more than 250 showrooms in the U.S. and Canada, Pella was named a top employer by Forbes and Newsweek in 2023. We have also received numerous accolades for innovation and design, including Fast Company’s Most Innovative Manufacturers for 2022 and 2023.

At Pella, we want you to do the work you’re most proud of. That’s why we offer individualized talent development plans, cross-functional experiences, and opportunities for career advancement through personal and professional development. Together, with talent just like you, we are building the future of windows and doors. Ready to join us?

JOB SUMMARY:

Works with internal business partners and external resources to provide application systems that enable functional processes. Responsible for medium size projects and tasks and demonstrates a solid knowledge of functional processes and system application. Trouble shoots system and data problems and recommends appropriate action.

ESSENTIAL RESPONSIBILITIES:

Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.

• 45% Day to day support - Support current business systems including issue identification and resolution, functional performance monitoring and tuning and disaster recovery capability to meet business objectives leveraging both user feedback and internal metrics to drive improvement.
• 20% Analysis and design work - Analyze business requirements, develop design, manage configuration and integration, and conduct robust testing to support new system implementations, current system upgrades and business process changes and CI initiatives. Work to be reviewed with Sr. Analyst or manager.
• 10% Reports and Metrics - Extract and format data to support reporting and metric needs.
• 10% Project management – Development and coordination of medium projects or complex components for larger projects
• 10% Documentation and Training - Create and maintain documentation and conduct end user training. Educate users in workflow, business processes, and reporting metrics enabled by system.
• 5% Advanced Support - Support other team members by providing industry expertise on difficult and complex issues.
• Supervisory Responsibilities: None
• Responsibilities outside of normal business hours: Shared support, scheduled maintenance and disaster recovery assignments.
• Other duties may be assigned.

Responsibilities:

• Identification, development and implementation of IT programs and procedures which support internal customer satisfaction at the Manufacturing site.
• Problem Solving and Troubleshooting day to day IT issues.
• Responsible for on-site support of IT security, Networking & Infrastructure.
• Maintain and Support the ERP system.
• Develop and manage Reports & metrics to drive process improvements.
• Collaborate with Corporate IT and other Pella manufacturing plants on best practices.
• Provide IT & Plant Management with detailed project plans for key initiatives, including milestones, effort and planned completion dates.
• Documentation and Training.
• Responsible for business continuity and disaster recovery initiatives.
• Provide 24x7 support of all information and communication systems at the site.
• Provide IT leadership at the Plant site in implementing initiatives.

QUALIFICATIONS:

Education and/or Experience: Bachelor’s degree and 2+ years related functional experience.

Leadership Competencies:

• Manage and improve processes
• Demonstrate Adaptability
• Industry Knowledge
• Build relationships
• Drive Execution
• High Impact Delivery

Technical & Functional Skills: Office 365 (Outlook, Excel, Word, SharePoint etc.), Microsoft Teams, Effective Problem-Solving Skills, Project Management Skills,

Functional understanding of order processing, scheduling, purchasing, manufacturing applications etc.

Certifications or Licenses: None

Travel Expected: 0 – 5% of time

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!As part of the Disney Cruise Line Operations Integration team, the Operations Planning and Analytics Manager is responsible for the sustainment of DCL Operational Performance Metrics tools and leveraging the data captured to identify opportunities to optimize operational efficiency and business performance across the expanding fleet. This role will also support development of internal processes, documentation, and workflow tools to help the teams work more efficiently. Reports to the Manager, Operations Integration.Responsibilities:Partner with Technology, Industrial Engineering, and Op Sheet teams to maintain and evolve operational performance metrics tools, reporting, and visualization.Strategically align analytics with business goals & shape the DCL operational performance analytics roadmap.Manage a work team of partners from Industrial Engineering, CIMA, Finance, Operations, and other stakeholders from across the business to define and standardize operational performance metrics.Deliver comprehensive, data-driven reports and presentations that empower operations teams to address key business questions and support informed decision-making across the fleet.Prepare analyses in support of various strategic, process improvement, and operational initiatives.Drive process improvement and automation efforts for operations planning.Manage sustainment and documentation of select operations planning processes and workflow tools.Communicate regular updates to team and partners, address issues that may affect the success of projects and initiatives.

Support additional technology, accessibility, events, operations planning, and port & island development initiatives as needed by the organization.Basic Qualifications:3+ years experience in strategic planning, business analytics or other relevant disciplines, demonstrating exceptional attention to detail and proven analytical acumen.Proficient with Power Point, Power BI, tableau and other data/metrics visualization tools.3+ years' experience integrating objective and subjective data from a variety of tools, including SQL.Demonstrated ability to develop deep subject matter expertise to effectively communicate and influence decisions based on data.Ability to translate data into clear, actionable insights for operational partners.Experience successfully supporting high-profile projects with competing priorities and stakeholders.Ability to strategically and flexibly adapt to evolving business needs.Experience leading projects and driving cross-departmental solutions.Ability to build relationships and collaborate with partners at all levels of the organization to achieve business objectives.Proven self-starter with exceptional critical thinking, creative problem-solving, and decision-making skills.

Ability to travel both domestically and internationally based on operational needs.Desired Qualifications:Proficient knowledge of Disney Cruise LineProficiency in project management software including Smartsheet

Familiarity with DCL business systems and Op SheetRequired Education:Bachelor's degree in business, data analytics, industrial engineering, or other relevant field of study#DCLPJ

Avantor is looking for a DEIB Coordinator to play a key role in supporting Avantor's global Diversity, Equity, Inclusion & Belonging strategy by providing operational, administrative, and analytical support to the DEIB team.

This role ensures smooth execution of DEIB programs and events, oversees the administration of ACT activities, manages key reporting requirements, and helps to further progress against strategic goals. The DEIB Coordinator will collaborate across functions, support program participants and volunteer leaders, and help create meaningful experiences that strengthen belonging across the organization.

Preference to have DEIB Coordinator onsite (hybrid) at one of our Avantor locations.

Key Responsibilities

1. ACT (Associate Centric Team) Support & Program Administration

• Serve as a first point of contact for all ACT- related inquiries and support needs.

• Provide day-to-day administrative and operational support to ACT leaders, ambassadors, and allies - including liaise with legal for contracts, manage swag request and tracking of quantities, oversee invoice procedure

• Maintain and update ACT MDL lists, calendars, governance documentation, and meeting schedules.

• Track and manage all ACT metrics, attendance, and engagement.

• Deliver regular reporting to DEIB leadership (monthly) and ACTs (quarterly), highlighting progress, gaps, and opportunities.

2. DEIB Events, Learning Programs & Engagement Activities

• Assist in planning, logistics, scheduling, and execution of DEIB events such as Monthly DEIB Discussions, DEIB Learning Labs, and other engagement activities.

• Support the creation of DEIB content and meeting materials, including slide decks, briefs, communications, and related tools.

• Track attendance and participation metrics for all DEIB events and prepare required reports.

3. DEIB Academy & Career Accelerator Program Support

• Provide administrative support for DEIB career accelerator and learning programs including managing registration, communication flow, attendance, and follow-up reporting.

• Maintain reporting on the Workday Reward section up to date.

• Keep track of participant lists and progress dashboards.

4. Data, Metrics, Maintenance & Reporting

• Support the analysis of DEIB program data and performance against strategic metrics.

• Maintain high accuracy tracking systems and collaborate with HR and analytics partners as needed.

• Maintain accuracy of the DEIB Culture Minutes, the DEIB Avantor Connect pages and relevant DEIB knowledge articles in the MyHR Library

5. Engagement Committee Coordination

• Oversee the scheduling, promotion, preparation, and documentation for Engagement Committee meetings.

• Lead the monthly meetings promoting ACTs activities and connecting sites to share opportunities to collaborate.

• Ensure timely dissemination of agendas, materials, action items, and communication updates.

Competencies

Collaboration & Relationship Building

• Builds strong, trusting relationships with ACT leaders, stakeholders, and cross-functional partners.

• Demonstrates a collaborative approach to problem-solving and program delivery.

Communication Excellence

• Communicates clearly and professionally in written and verbal formats.

• Creates compelling presentations and program materials suitable for diverse audiences.

Program & Project Coordination

• Demonstrates strong organizational and planning skills with the ability to manage multiple projects, activities, and deadlines simultaneously.

• Ensures accuracy and attention to detail in all deliverables.

Data Literacy & Continuous Improvement

• Effectively interprets and communicates data insights.

• Identifies opportunities for improvement and contributes ideas to strengthen DEIB programs and processes.

Cultural Competence & Inclusion Mindset

• Displays sensitivity, respect, and awareness when engaging both internally and externally across cultures, backgrounds, and perspectives.

• Models behaviors aligned with Avantor's values of respect, inclusivity and belonging.

Qualifications & Skills Required

• Bachelor's degree required.

• Minimum 2 years of experience supporting or implementing large-scale strategies, initiatives, or projects.

• Experience in Human Resources and/or Diversity, Equity & Inclusion preferred.

• Proven ability to manage cross-functional coordination, deadlines, and stakeholder deliverables.

• Strong oral and written communication skills in English. Proficiency in an additional language would be considered an asset.

• Excellent collaboration, interpersonal, and relationship-management capabilities.

* Proficient in Microsoft Office 365 (Word, PowerPoint, SharePoint) with advanced Excel skills (dashboards, pivot tables, formulas).

• Ability to handle sensitive information with professionalism, discretion, and cultural awareness.

• Ability to travel up to 20% as needed.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Job Title: E-commerce and Digital Marketing Manager

Industry: Apparel / Fashion Reports to: VP of E-commerce Location: Chatsworth, CA

Employment Type: Full-Time/Hybrid

Salary Range: $90-$120k DOE

Job Summary

We are seeking a dynamic and data-driven E-commerce and Digital Marketing Manager to lead and scale our digital sales channels in the fast-paced apparel industry. This role is pivotal in owning the strategy, execution, performance and maintenance of both Direct-to-Consumer (DTC) e-commerce platforms and third-party marketplaces (such as Amazon, Walmart, Target+, and others). The ideal candidate is both analytical and creative, understands apparel brand-building in a digital world, and thrives in a collaborative, fast-paced environment.

Key Responsibilities

E-commerce (DTC) Strategy & Management

● Own and optimize performance across the brand’s owned e-commerce websites on Shopify

● Lead UX/UI improvements to increase conversion rate, reduce bounce rate, and enhance customer experience.

● Manage product merchandising, categorization, pricing, cross-sells/upsells, and seasonal content updates.

● Analyze funnel metrics and customer behavior using tools like Google Analytics, Triple Whale, or Shopify analytics.

● Collaborate on site promotions, A/B tests, landing pages, and product launches.

Marketplace Management

● Oversight on day-to-day operations across marketplaces (Amazon, Walmart, Target Plus, etc.), including inventory for FBA, listings, pricing, content optimization, deals and promotions.

● Coordinate with fulfillment and logistics teams to ensure marketplace SLAs are met (e.g., shipping, on-time delivery).

● Monitor marketplace performance metrics: YOY sales and session metrics, Buy Box percentage, advertising ROAS, reviews, and seller ratings.

● Implement competitive pricing and assortment strategies to grow share and profitability.

Digital Marketing

● Plan and manage 3rd party agencies for execution of paid media campaigns across channels (Meta, Google Ads, YouTube, TikTok, affiliates, etc.).

● Oversee SEO strategy, content planning, and blog/editorial calendar to drive organic traffic.

● Manage planning, communication and approval of email marketing and SMS programs (Yotpo) with 3rd Party agency, including segmentation, automation flows, and campaign performance.

● Collaborate with creative, freelancers, and influencers for brand-aligned messaging and assets.

● Leverage multi-touch attribution modeling to guide budget allocation and improve CAC, ROAS and LTV metrics for organization.

Reporting & Optimization

● Track KPIs for all digital channels including ROAS, AOV, LTV, CVR, and channel-specific KPIs.

● Provide weekly and monthly performance reporting and actionable insights to leadership.

● Use tools such as GA4, Triple Whale, Excel/Sheets, and ad platform dashboards to analyze trends and inform decision-making.

Qualifications

● Bachelor’s degree in Marketing, Business, E-commerce, or related field.

● 5+ years of experience in e-commerce and digital marketing, preferably in the fashion/apparel sector.

● Proven experience managing both owned DTC websites and marketplace platforms.

● Strong analytical skills and proficiency in e-commerce platforms, web analytics, and digital ad tools.

● Capable of driving action and communicating strategic insights and recommendations.

● Experience with Shopify, Amazon Seller Central/Vendor Central, Google Ads, Meta Ads, Yotpo, Walmart Seller Central, Target Plus portal, etc.

● Excellent project management and communication skills.

● Passion for apparel, consumer behavior, data and building best-in-class online experiences.