Massmutual Hiring Process Jobs in Usa

The Processing Specialist plays a key role in supporting appraisal operations by managing and facilitating the daily workflow of appraisal requests. This position requires exceptional attention to detail, strong organizational skills, and clear communication with internal teams, Appraisal Management Companies (AMCs), and branch partners. The ideal candidate thrives in a fast-paced environment, is resourceful, and can troubleshoot appraisal-related issues efficiently to ensure smooth operations.

Responsibilities

Appraisal Order Coordination:

• Assign, pre-flight, and follow up on appraisal orders within assigned queues.
• Ensure all appraisal requests meet established timelines and standard operating procedures.
• Document and update order records based on communications and actions taken.

Workflow Management & Troubleshooting:

• Respond promptly to system notifications, taking corrective action and communicating resolutions clearly.
• Troubleshoot and resolve appraisal-related inspection issues to maintain service quality.
• Identify process gaps and suggest improvements to increase efficiency and accuracy.

Communication & Relationship Management:

• Act as a liaison between internal teams, AMCs, appraisers, and branch partners to ensure effective communication and timely resolution of issues.
• Build and maintain professional relationships that promote collaboration and client satisfaction.
• Represent the company with professionalism and clarity in all correspondence.

Continuous Learning & Process Improvement:

• Develop and maintain a working knowledge of evolving products, services, and internal systems.
• Adapt to changing business needs and assume additional responsibilities as required.
• Support a culture of operational excellence through accuracy, accountability, and teamwork.

Qualifications

• Highly motivated and able to work effectively with minimal supervision.
• Organized and capable of managing multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Exceptional written and verbal communication skills.
• Proven ability to handle challenging situations professionally with internal and external partners.
• Extraordinary attention to detail and accuracy.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Comfortable working across multiple systems and platforms.
• Prior AMC or Appraisal Operations experience preferred.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Professional growth and development opportunities
• Supportive, team-oriented work environment
• Flexible or hybrid work options

If you’re detail-driven, thrive in a collaborative environment, and are passionate about operational excellence, apply today to join a growing team committed to service and accuracy in appraisal management.

Who we are

We are a high energy, open and innovative company that is redefining how real estate valuation works across the U.S. We value flexibility, dedication and authenticity, and we believe the best ideas come from working together. Collaboration isn’t just a buzzword here; it’s how we succeed. We solve problems creatively and celebrate big wins as a team. If you’re ready to make an impact, you’ll fit right in.

What we do

Opteon is an international provider of valuation, advisory, and property services through advanced software solutions. With the company’s recent expansion in America, Opteon has invested heavily in the customization of its diverse range of technology-driven solutions proven to reduce time, increase quality, and minimize human error without eliminating human expertise. If you are excited by disrupting and innovating to create new market expectations, then Opteon may be for you. Opteon was founded in 2005 and is recognized as the largest independent valuation professional services firm in Australia and New Zealand. |

Required Skills & Experience

Create and modify sales orders in the ERP system (Epicor).

Ensure accurate and up-to-date stock information.

Work closely with the distribution center team on order routing, transfers, and shipments.

Create tickets for IT when ERP or data issues arise.

Communicate with the warehouse regarding transfers that need to be shipped.

Review records and reporting to understand discrepancies or differences in inventory data.

Job Description

Insight Global is looking for an ERP Processing Specialist to support order management, inventory accuracy, and communication between internal teams and third‑party partners. This role will be responsible for creating and modifying sales orders within the Epicor ERP system, maintaining accurate stock information, and coordinating closely with the distribution center on shipments and transfers. The specialist will also manage consignment inventory in virtual warehouse environments, reconcile month‑end data with partners like Walmart or Amazon, and troubleshoot issues by creating tickets for the IT team. Strong Excel skills, problem‑solving abilities, and experience in supply chain operations (internships included) are highly preferred. Experience in consumer goods or ERP systems is a plus.

At a Glance

Company: Karl Storz
Location: Franklin, MA (On-site)
Job Type: Full-Time
Pay Range: $97,900 – $127,400 per year (DOE)
Shift: Day Shift | Monday – Friday
Overtime: As Needed
Experience Level: Senior (5+ years machining/manufacturing experience)
Education: Bachelor’s Degree Required (Mechanical or Industrial Engineering)
Industry: Medical Device Manufacturing
Apply: Directly through hireCNC

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Why This Role Exists

This role exists to support ongoing product innovation, process optimization, and production scalability within a high-precision medical manufacturing environment.

At Karl Storz, this Process Engineer plays a key role in developing, improving, and sustaining CNC machining processes used to produce complex surgical components — ensuring efficiency, quality, regulatory compliance, and long-term manufacturability.

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The Work You’ll Be Doing

In this role, you will:

• 
  
• Develop machining processes and operation sheets from engineering data
  
• Implement new manufacturing methods, tooling, and equipment improvements
  
• Optimize processes for quality, efficiency, and cost reduction
  
• Design assembly tooling, jigs, fixtures, and production aids
  
• Lead cross-functional projects from concept through implementation
  
• Analyze manufacturing data and drive corrective actions with Quality teams
  
• Evaluate outside processes and vendors for performance and reliability
  
• Support capacity planning and equipment selection decisions
  
• Create clear documentation to support production and compliance
  
• Train personnel and provide daily technical support to production teams
  
• Ensure compliance with FDA, ISO 13485, ISO 9001, and GMP standards
  

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Machines, Controls & Manufacturing Environment

You’ll support machining operations involving:

Equipment: Multi-axis CNC mills, lathes, and precision machining systems
Inspection Tools: CMM, profilometers, vision systems, precision metrology equipment
Process Tools: SPC methods, Lean manufacturing techniques
ERP Systems: SAP, Oracle, or similar

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Materials You’ll Work With

• 
  
• Stainless Steel
  
• Nitinol
  
• Nickel Alloys
  
• Other medical-grade materials
  

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What We’re Looking ForRequired:

• 
  
• Bachelor’s degree in Mechanical or Industrial Engineering
  
• 5+ years of manufacturing or machining-related experience
  
• Strong knowledge of CNC machining processes and equipment
  
• Proficiency with GD&T and precision metrology
  
• Experience developing and improving manufacturing processes
  
• Strong documentation and project management skills
  
• Ability to manage multiple priorities in a regulated environment
  
• Excellent communication and cross-functional collaboration skills
  

Preferred:

• 
  
• Medical device manufacturing experience
  
• Lean Manufacturing or Six Sigma certification
  
• Fixture and tooling design experience
  
• GMP / FDA-regulated environment experience
  
• ERP experience (SAP or Oracle)
  

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Why Engineers Like Working Here

Professionals choose Karl Storz because:

• 
  
• Clean, modern, climate-controlled manufacturing facility
  
• Meaningful work supporting life-saving medical technologies
  
• Strong collaboration between engineering, production, and quality
  
• Stable workload with long-term growth opportunities
  
• Competitive salary and comprehensive benefits
  
• Tuition reimbursement (up to $5,250/year)
  
• 401(k) with 60% match on first 6%
  
• 3 weeks vacation + 11 paid holidays
  
• Up to 8 weeks fully paid parental leave
  

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Pay, Benefits & Schedule

Pay Range: $97,900 – $127,400 per year (based on experience)

Benefits Include:

• 
  
• Medical, dental, vision
  
• 401(k) with company match
  
• PTO + paid holidays
  
• Tuition reimbursement
  
• Parental leave
  
• Life, STD/LTD insurance
  
• Flexible Spending Accounts
  
• Wellness and fitness reimbursement
  
• Pet insurance options
  

Schedule:
Day Shift | Monday – Friday

Overtime: As needed

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Apply

Interested candidates can apply directly through hireCNC.

Apply Now or Save This Job to come back later.

Performs a variety of quality and/or safety checks to ensure compliance with quality standards, reliability standards, and all specifications. Assists with troubleshooting and resolving quality issues through audits, sampling, inspection, and functional testing. Supports implementation of new quality processes.  

At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day.  We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily.  

Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed.   At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!  

Key Responsibilities

1. 
   
2. Monitors processes to ensure compliance with food safety, regulatory and company compliance, including GMP, HACCP, and SOPs.
   
3. Collects microbiological and product samples for testing and evaluation.
   
4. Performs checks of product quality against specifications.
   
5. Assists with audits of the process, GMP’s, food safety, and customer audits.
   
6. Investigates issues related to Quality and Food Safety.
   
7. Records findings and assists with troubleshooting quality, safety, or sanitation issues.
   
8. Applies holds to nonconforming products and materials.
   
9. Assists with product improvement projects.
   
10. Assists with data verification and quality metrics reporting.
    

Minimum Qualifications (Educations & Experience)

• 
  
• High school diploma, GED, or equivalent
  
• 1+ year of experience or the knowledge, skills, and abilities to succeed in the role
  

Knowledge, Skills, and Abilities

Butterball Core Competencies

Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies:

• 
  
• Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs.
  
• Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity.
  
• Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead.
  
• Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen.
  
• Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate.
  

Essential Knowledge, Skills, and Abilities

• 
  
• Knowledge of workplace safety rules
  
• Basic understanding of manufacturing processes
  
• Good math skills
  
• Ability to speak, read, and write in English
  
• Good communication and customer service skills with the ability to interact at all levels
  
• Excellent attention to detail
  
• Firm problem-solving, organization, time-management, and critical thinking skills
  
• Ability to understand and follow directions to ensure compliance with all applicable standards and regulations
  

Preferred Knowledge, Skills, and Abilities

Physical Demands

• 
  
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
  

Working Conditions & Travel Requirements

• 
  
• Work will be performed in a variety of conditions. Occasionally in a climate-controlled office environment(s) and primarily in a manufacturing plant environment with varying conditions, such as cold areas, wet areas, warm areas, chemicals, and other site conditions. This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment.
  
• The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection.
  
• Occasional travel may be required.
  

Disclaimer

We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. 

This position is deemed Safety Sensitive for purposes of Butterball’s Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request. 

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer. 

Job Summary
Under the direction of the Lead Manufacturing Supervisor, the Processing Technician 2 is responsible for supporting the injection molding departments' operational goals. The primary responsibilities of this role will include Start-up of all down machines when ready, attending and actively participating in tech meetings, housekeeping, checking process parameters while ensuring all alarms are on and active, submitting first pieces to the Quality Lab, completing material changes, and setting scales. The Processing Technician 2 will provide troubleshooting support to the production group to correct problems. This role will act as the liaison between Production and the Process Engineering dept. This will be achieved by maintaining HellermannTyton's Quality and EHS certifications by supporting all corporate policies, procedures, work instructions and required documentation.

Essential Functions:

• 
  
  
• Troubleshooting, diagnosing and making recommendations for processing issues.
  
  
• Starting up presses after; changes (mold changes, conversions, material changes, etc.), rehangs, repairs, mold cleans, or other reasons
  
  
• Regrind and scrap management
  
  
• Assistance with Automation alarms and troubleshooting
  
  
• Enter all downtime and scrap codes accurately for future analysis using the Process Monitoring System (Mattec) as needed.
  
  
• Work with the Industrial Engineering team to ensure proper documentation is created and distributed regarding process sheets and deviations.
  
  
• Respond to inquiries and communicate with other company personnel using the company provided radio as well as follow radio etiquette and policy on a daily basis.
  
  
• Housekeeping (including purge, scrap parts, etc.) and proper storage of equipment, supplies etc.
  
  
• Assist in maintaining HellermannTyton's certifications by supporting: Corporate policies, procedures, work instructions, and required documentation.
  
  

Other Functions

• 
  
  
• Other duties may be assigned.
  
  
• Evaluate current state processing conditions and recommend improvement plans as needed.
  
  
• Developing procedures for production related duties that may be used as reference/training materials.
  
  
• Work on audit preparedness for both internal and external audits.
  
  
• Assist in maintaining HellermannTyton's certifications by supporting all corporate policies, procedures and work instructions.
  
  

Success in this role will require

• 
  
  
• Must have strong troubleshooting skills
  
  
• Ability to communicate with all levels of the organization.
  
  
• Must be detail orientated.
  
  
• Proven ability to work independently or within a team.
  
  
• Strong computer skills.
  
  
• Extensive knowledge of scientific injection molding principles and techniques.
  
  
• Extensive knowledge of DOE principles and techniques.
  
  
• Proven ability to prioritize and multi task.
  
  

What You'll Bring

• 
  
  
• High school diploma or equivalency, required.
  
  
• 3+ years experience as a Process Technician preferred.
  
  
• Must have demonstrated time management skills.
  
  
• Strong communication and interpersonal skills.
  
  
• Excellent mechanical skills required.
  
  
• Must be able to lift push, and pull up to 75 lbs. and be able to stand/walk for 12 hours.
  
  
• Must be able to stand. Walk, and work for up to 12-hour shifts.
  
  
• Excellent troubleshooting skills required.
  
  
• Knowledge of SPC principles.
  
  
• Advanced education in the area of injection molding such as WCTC Apprenticeship program, Paulson Training, RJG training, etc. preferred
  
  

Rev. 6.17.2025

#LI-Onsite

#LI-KN1

By applying for a position with HellermannTyton, you understand that should you be made an offer, it will be contingent on your undergoing and successfully completing a background check through the use of our 3rd party supplier. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, criminal check, driving history, and drug test. You will be notified during the hiring process of which checks are required by the position.

HellermannTyton Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Summary
Under the direction of the Lead Manufacturing Supervisor, the Processing Technician 2 is responsible for supporting the injection molding departments' operational goals. The primary responsibilities of this role will include Start-up of all down machines when ready, attending and actively participating in tech meetings, housekeeping, checking process parameters while ensuring all alarms are on and active, submitting first pieces to the Quality Lab, completing material changes, and setting scales. The Processing Technician 2 will provide troubleshooting support to the production group to correct problems. This role will act as the liaison between Production and the Process Engineering dept. This will be achieved by maintaining HellermannTyton's Quality and EHS certifications by supporting all corporate policies, procedures, work instructions and required documentation.

Essential Functions:

• 
  
  
• Troubleshooting, diagnosing and making recommendations for processing issues.
  
  
• Starting up presses after; changes (mold changes, conversions, material changes, etc.), rehangs, repairs, mold cleans, or other reasons
  
  
• Regrind and scrap management
  
  
• Assistance with Automation alarms and troubleshooting
  
  
• Enter all downtime and scrap codes accurately for future analysis using the Process Monitoring System (Mattec) as needed.
  
  
• Work with the Industrial Engineering team to ensure proper documentation is created and distributed regarding process sheets and deviations.
  
  
• Respond to inquiries and communicate with other company personnel using the company provided radio as well as follow radio etiquette and policy on a daily basis.
  
  
• Housekeeping (including purge, scrap parts, etc.) and proper storage of equipment, supplies etc.
  
  
• Assist in maintaining HellermannTyton's certifications by supporting: Corporate policies, procedures, work instructions, and required documentation.
  
  

Other Functions

• 
  
  
• Other duties may be assigned.
  
  
• Evaluate current state processing conditions and recommend improvement plans as needed.
  
  
• Developing procedures for production related duties that may be used as reference/training materials.
  
  
• Work on audit preparedness for both internal and external audits.
  
  
• Assist in maintaining HellermannTyton's certifications by supporting all corporate policies, procedures and work instructions.
  
  

Success in this role will require

• 
  
  
• Must have strong troubleshooting skills
  
  
• Ability to communicate with all levels of the organization.
  
  
• Must be detail orientated.
  
  
• Proven ability to work independently or within a team.
  
  
• Strong computer skills.
  
  
• Extensive knowledge of scientific injection molding principles and techniques.
  
  
• Extensive knowledge of DOE principles and techniques.
  
  
• Proven ability to prioritize and multi task.
  
  

What You'll Bring

• 
  
  
• High school diploma or equivalency, required.
  
  
• 3+ years experience as a Process Technician preferred.
  
  
• Must have demonstrated time management skills.
  
  
• Strong communication and interpersonal skills.
  
  
• Excellent mechanical skills required.
  
  
• Must be able to lift push, and pull up to 75 lbs. and be able to stand/walk for 12 hours.
  
  
• Must be able to stand. Walk, and work for up to 12-hour shifts.
  
  
• Excellent troubleshooting skills required.
  
  
• Knowledge of SPC principles.
  
  
• Advanced education in the area of injection molding such as WCTC Apprenticeship program, Paulson Training, RJG training, etc. preferred
  
  

Rev. 6.17.2025

#LI-KN1 #LI-Onsite

By applying for a position with HellermannTyton, you understand that should you be made an offer, it will be contingent on your undergoing and successfully completing a background check through the use of our 3rd party supplier. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, criminal check, driving history, and drug test. You will be notified during the hiring process of which checks are required by the position.

HellermannTyton Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Position Title Specimen Processing Tech
- Night Shift
- Fri.

- Mon.

Nights
- Full Time Bell Hospital Position Summary / Career Interest: The Specimen Processing Technician is a position within the clinical laboratory and microbiology that is responsible for managing specimens once they arrive in the department and handling multiple pre-analytical variables.

Depending on the area of the lab, this may include, but are not limited to: positive patient identification, correct tube types, specimen conditions and integrity and how they affect laboratory results.

The Specimen Processing Technician accepts samples in the laboratory and performs tasks including releasing orders out of the Hospital Information System (HIS), receiving specimens in the Laboratory Information System (LIS), and processing specimens to include aliquoting and preparation for the automation line.

The specimen Processing Technician troubleshoots specimen and order issues and communicates with care providers across the Health System.

The Specimen Processing Technician working in Microbiology is responsible for performing pre-analytic functions such as: specimen receipt, sterile processing, specimen manipulation including sonication and tissue grinding, determination of appropriate culture media for different specimen types and plating.

The Specimen Processing Technician follows regulatory, accreditation, safety and hospital standards, policies and procedures, and participates in quality assurance and quality improvement activities.

Responsibilities and Essential Job Functions Creates Registration encounters, releases orders out of HIS when indicated; receives samples in LIS; prints barcode labels and affixes labels to specimens.

Completes order entry functions or paperwork as required.

Ensures proper container type, centrifugation, specimen sterility, and transport conditions for specimens.

Ensures positive patient identification, correct specimen collection and handling/transport; performs specimen processing duties and prioritizes based on urgency Ensures the specimen and orders received are appropriate for requested testing.

Prioritizes specimens based on clinical urgency.

- Performs specimen processing duties including but not limited to: aliquoting urine and body fluid samples, supply storage, Kanban supply, inventory monitoring and storing patient samples appropriately.

In Microbiology, uses sterile techniques to handle, manipulate, and inoculate specimens on to culture media, including but not limited to determination of selecting the correct culture media based on specimen, order and protocols, sterile aliquoting, sonification and tissue grinding.

Assists in pathology specimen preservation, by adding formalin to specimens, and/or paging residents or providers as needed.

Fields inquiries and communicates information in written and verbal formats.

Answers the phone and provides customer service to internal and external customers following established standards.

Consults Specimen Processing Coordinator, supervisor or lab leadership when appropriate.

Assists other staff with processing questions or automation line issues.

Assists with training new hires, students, or medical students, if applicable.

Disposes of bio-hazardous materials, chemical waste, sharps and other potentially hazardous materials according to policy and strictly adheres to safety and infection control procedures.

Uses and wears PPE (Personal Protective Equipment) as necessary to perform job duties safely and minimize risk.

Other duties as assigned.

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.

Skills and duties may vary dependent upon your department or unit.

Other duties may be assigned as required.

Required Education and Experience High School Graduate 6 months of experience in a clinical laboratory
- working with biological specimens Preferred Education and Experience Completion of a Phlebotomy program 1 or more years of experience in specimen collection and processing.

Required Licensure and Certification If required by position to be filled, must obtain Department of Transportation and International Air Transportation Association certification within 180 Days Time Type: Full time Job Requisition ID: R-46315 Important information for you to know as you apply: The health system is an equal employment opportunity employer.

Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.

See also Diversity, Equity & Inclusion .

The health system provides reasonable accommodations to qualified individuals with disabilities.

If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link .

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a Manager, Claims Operations you will lead a team of property desk adjusters that handle moderate to complex property claims.

This role leads and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Inspects and reviews quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Creates conditions for success removes obstacles, leads and champions change.

• Achieves optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handles escalations and makes appropriate decisions based on the policy.

• Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter authority.

• Hires, develops, and coaches claims employees for results delivery.

• Consistently coaches employees on claims handling and finds opportunities to improve overall process and engagement

What you have:

• Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6+ years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2+ years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• 4+ years Property Claims experience (preferably dwelling and content)

• Experience handling water loss claims

• Property Claims leadership experience

• Experience leading a team of 6 or more

• Experience leading within a call center environment

• Demonstrated ability to perform critical review of property estimates

• Demonstrated ability to analyze contractual policy provisions in a multi-state environment to provide appropriate guidance and settlement authority

• Demonstrated proficiency with the Xactimate estimating platform

• Completed Bachelor’s or higher degree or Insurance or Process Engineering Designations (CPCU, SCLA, PCLA)

• Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes

• Demonstrated ability to inspire/motivate, develop employees, coach effectively and promote talent

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450 - $186,210.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.