Map Change Video Jobs in Usa

Project Manager - Quality & Change Management

Duration: 12 Months (Possible Extension)

Location: Hybrid - Sheridan Road, North Chicago, IL 6 days remote per week)

Overview

We are seeking a Project Manager (Non-IT) to support Quality and Change Management activities related to product lifecycle processes. This role focuses on executing and managing Change Plans for operational or product-related changes, ensuring that all required tasks, documentation, assessments, and approvals are completed according to quality guidelines.

The position operates in a cross-functional matrix environment and will collaborate closely with teams across Supply Chain, Regulatory, and Quality to ensure product lifecycle changes are implemented smoothly and in compliance with regulatory and quality standards.

Key Responsibilities:

Change Plan Management

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• Serve as the Change Owner responsible for setting up and managing Change Plans related to product lifecycle activities.
  
• Drive the initiation, execution, and completion of change plans for operational or product-related changes such as packaging updates, process modifications, distribution changes, or documentation updates.
  
• Identify impacted products, markets, and stakeholders and ensure all required actions are documented and completed.
  
• Track and manage tasks, approvals, and timelines until the change plan is successfully closed.
  

• 
  
• Work closely with Supply Chain, Regulatory, and Quality teams to gather required information and complete change plan activities.
  
• Organize and lead project planning meetings with cross-functional teams.
  
• Coordinate with stakeholders to identify task owners, approvers, and due dates for required actions.
  
• Follow up with stakeholders to ensure tasks and documentation are completed on time.
  

• 
  
• Create and maintain change documentation within Quality Management Systems (QMS).
  
• Work with change control tools and workflow systems such as: OneTrack, TrackWise, SolTRAQs
  
• Ensure change records follow established quality guidelines and documentation standards.
  

• 
  
• Monitor progress of change plans and track action items and approvals.
  
• Compile and maintain metrics and reports, including: Open change plans, Outstanding tasks, KPI tracking
  
• Support reporting activities using Excel and internal reporting tools.
  

• 
  
• Identify opportunities for process improvements, automation, and workflow optimization.
  
• Maintain a backlog of improvement opportunities and prioritize initiatives.
  
• Support implementation of initiatives to improve operational efficiency.
  

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• Bachelor's degree with 4-8 years of equivalent professional experience
  
• Experience in Project Management and Change Management
  
• Experience working in cross-functional or matrix environments
  
• Strong organizational and communication skills
  
• Ability to manage multiple tasks and coordinate with stakeholders
  
• Experience working in regulated industries (pharmaceutical, healthcare, food, or similar)
  
• Ability to work independently and manage projects through completion
  

• 
  
• Experience working in pharmaceutical, life sciences, or healthcare industries
  
• Familiarity with Quality Management Systems (QMS) or change control platforms
  
• Experience with workflow tools such as OneTrack, TrackWise, or SolTRAQs
  
• Understanding of product lifecycle processes and validation documentation
  
• Experience working with data tracking, KPI reporting, or operational metrics
  

• 
  
• Project Management, Change Management / Change Control, Cross-Functional Team Leadership, Quality Systems Documentation, Stakeholder Coordination, Process Improvement, KPI Reporting & Data Tracking, Excel Reporting.
  

• 
  
• Set up and manage Change Plans related to product lifecycle activities.
  
• Coordinate meetings with cross-functional teams to define scope, tasks, and timelines.
  
• Collect and track information required for change documentation.
  
• Assign and follow up with task owners and approvers.
  
• Ensure documentation and system updates are completed within defined timelines.
  
• Monitor change plan status and escalate risks or delays when necessary.
  
• Track metrics and compile reports related to change activities.
  

Overview

has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The Senior Manager, Change Management will partner closely with the Project Management Office (PMO), senior leaders, and cross-functional teams to strategically plan and drive adoption of large, enterprise-wide transformation initiatives at . This role ensures that corporate projects are implemented with discipline, clarity, and consistency by translating strategy and project delivery into sustained behavioral and operational change. Sitting at the intersection of strategy, PMO execution, and organizational effectiveness, the Senior Manager, Change Management, will design and execute change strategies aligned to the corporate project portfolio, proactively manage change saturation and risk, and enable leaders to effectively sponsor and reinforce change. This role balances hands-on change leadership for high-impact initiatives with portfolio-level oversight to protect adoption, accelerate value realization, and minimize disruption across the organization.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Change Strategy, Adoption & Readiness - 45%

• Designs and executes comprehensive change strategies, including stakeholder impact analysis, readiness assessments, communication, training, and resistance-management plans
• Partners with functional leaders to redesign processes that support new technology and ways of working; identifies process changes required to deliver successful adoption
• Leads hands-on change execution for high-impact transformation initiatives while coaching project teams and / or leaders to build internal change capability
• Manages Change Communication:
• Designs and executes multi-channel communication strategies that build awareness, understanding, and enthusiasm for change across all levels of the organization
• Develops clear, compelling messaging tailored to diverse audiences that connects change to business value and individual impact
• Creates and maintains communication calendars, ensuring consistent cadence and messaging across initiatives
• Supports Learning Pathways Related to Change:
• Assesses skill and knowledge gaps created by new technologies, tools, and processes, and design learning strategies to close them.
• Partners with subject matter experts to create training content, job aids, quick-reference guides, and other enablement materials
• Oversees Change Activities:
• Leads change networks, champion programs, and feedback loops that create grassroots momentum and surface real-time adoption challenges
• Facilitates workshops, focus groups, and stakeholder sessions to gather input, co-create solutions, and build ownership of change
• Ensures change activities are appropriately scaled and tailored to the initiative’s scope, risk, and organizational impact

Enterprise Change & Project Management Office (PMO) Partnership – 40%

• Partners with the PMO to embed change management into the full project lifecycle, from intake and planning through delivery, adoption, and benefits realization
• Leads change strategy development for large corporate and enterprise initiatives, ensuring alignment with business objectives, project plans, and executive expectations
• Builds change roadmaps that sequence and prioritize across a portfolio of concurrent initiatives, managing dependencies and competing demands on the organization's capacity for change
• Develops and maintains enterprise-level change reporting (e.g., readiness, adoption, risks, milestones) aligned with PMO status and steering committee updates
• Advises project sponsors and project managers on change implications, tradeoffs, and mitigation strategies to improve delivery outcomes.

Leadership Enablement & Capability Building – 15%

• Coaches executives, sponsors, and people leaders to effectively fulfill their roles as visible change champions.
• Builds and evolves LT’s change management standards, tools, and best practices in partnership with Human Capital
• Mentors project managers and embedded change resources to strengthen organizational change maturity over time

SECONDARY FUNCTIONS (IF APPLICABLE)

• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Aware of budget, helps manage expenses

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• Bachelor’s degree in business, organizational development, communications or a related field required
• 5+ years of experience leading change management for large, complex initiatives, preferably within a Project Management Office (PMO), transformation office, or consulting environment
• Experience supporting enterprise or corporate project portfolios required

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Working knowledge of Salesforce or relative CRM systems
• Working knowledge of document management systems
• Ability to effectively manage multiple competing priorities in a fast-paced environment
• Excellent communication skills - both oral and written
• Ability to build strong business relationships at all levels
• Strong interpersonal skills
• Strong attention to detail
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Solid critical thinking and creative problem-solving skills
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality

KEY COMPETENCIES REQUIRED

• Communicates Effectively
• Innovative
• Customer Focus & Teamwork
• Quality & Results-Oriented
• Decision Making
• Resourceful & Tenacious
• Develops Self
• Technical Skills

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand.
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization
• No travel required

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).

Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).

Paid parental leave.

• Apply a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Develop and implement change management plans aligned with organizational objectives.
• Conduct stakeholder analysis and change impact assessments
• Identify and manage anticipated and persistent resistance
• Consult and coach project teams in leading/driving change efforts
• Design and deliver targeted talent and organization development programs to clients as needed, e.g., leader assimilation, development planning, coaching

• Apply a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Develop and implement change management plans aligned with organizational objectives.
• Conduct stakeholder analysis and change impact assessments
• Identify and manage anticipated and persistent resistance
• Consult and coach project teams in leading/driving change efforts

• Diagnose needs and apply Organization Development techniques to help drive organizational, team, and employee effectiveness
• Design and deliver targeted talent and organization development programs to clients as needed, e.g., leader assimilation, development planning, coaching

• Establish means to measure the success of change initiatives.
• Conduct regular evaluations to assess the impact of change initiatives in support of business objectives

• Bachelor’s degree preferred with specialized coursework in HR, I/O Psychology, Organizational Development, Organizational Behavior, or related disciplines.?
• 3-5 years of Change Management and/or Organization Development experience; PROSCI Change Management Certification preferred
• Experience supporting complex change initiatives- e.g., designing tools, assessing organizational impacts, implementing targeted strategies, and measuring outcomes.
• Excellent verbal and written communication skills with ability to influence at all levels, including facilitating inclusive meetings of all sizes
• Collaborative relationship builder and team player
• Strong project management skills including fluency with MS Office and Teams and a willingness to embrace new technologies.

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: // 9

Securian Financial Corporate Compliance is seeking a Regulatory Compliance Consultant to lead and mature regulatory change tracking, impact assessment, and implementation across our insurance business. This role will be a key driver of end-to-end regulatory change management - from monitoring and triage, to business impact analysis, to partnering with stakeholders to implement operational changes, update policy/procedure documentation, and establish/refresh monitoring and control plans.

The ideal candidate has direct experience operating a regulatory change management process in a life insurance/annuities environment, is comfortable influencing across functions, and can translate complex regulatory requirements into practical execution plans that strengthen our compliance program and reduce enterprise risk.

Responsibilities include but not limited to:

• Policy/procedure documentation: Draft and/or support updates to compliance policies, standards, and procedures to reflect regulatory changes and operational practices; ensure documentation is durable, auditable, and aligned to second-line expectations.
• Monitoring and controls: contribute to the design and/or update of monitoring approaches and control plans associated with regulatory change, including testing considerations and evidence expectations; partner with program owners to operationalize.
• Regulatory change management: Monitor, track, and triage regulatory/statutory developments; maintain a centralized view of emerging changes; and support execution of the end-to-end process that includes intake, impact assessment, decisioning, implementation, and closure in partnership with key stakeholders.
• Impact assessment & stakeholder coordination: Partner with impacted business units (e.g., Operations, Product Compliance, Legal & Compliance colleagues, Enterprise Risk Management, and other functions) to evaluate applicability and operational impact; document outcomes and monitor compliance.
• Implementation & governance: support implementation planning and execution for regulatory changes, including helping to coordinate business requirements definitions, procedural updates, training/communications support, and implementation controls/checkpoints.
• Issue identification and resolution: Research and investigate potential compliance exceptions; communicate findings to appropriate parties; and collaborate to remediate, document corrective actions, and prevent recurrence.
• Project leadership: Lead project workstreams or project steps within broader initiatives; manage timelines, deliverables, dependencies, and stakeholder communications; contribute to executive-ready updates as needed.
  

Qualifications:

• Bachelor's degree or equivalent experience.
• Regulatory change management experience in an insurance environment (life, annuity, or related financial services preferred), including tracking change, assessing impact, and supporting implementation with business partners.
• Demonstrated ability to translate laws/regulations into actionable business requirements, documentation updates, and control/monitoring considerations.
• Strong project management capabilities (planning, prioritization, stakeholder management, driving follow-ups).
• Strong written communication skills, including policy/procedure drafting and clear documentation of decisions and rationale.
  

Preferred Qualifications:

• Familiarity with market conduct expectations, regulatory exams/data calls, and/or compliance program testing approaches.
• Experience with regulatory tracking tools/workflows (e.g., tracking logs, governance forums, workflow tooling).
• Insurance industry knowledge across operations, product, distribution, or administration functions.

*Internal Securian Financial job title for this position is Compliance Sr. Analyst.

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. This position requires you to live within a commutable distance (90 minutes) of our Home Office in St. Paul, MN. You'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. #LI-Hybrid

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.

Parsons is looking for a Change Manager to join our team! In this role, you'll have the privilege of working on the premier Infrastructure project in the country, as well as receive all of the benefits of working for Parsons! This Program is the most urgent infrastructure program in the country - a comprehensive set of rail investments that will improve commuter and intercity services, add needed resiliency and, in its later stages, create new capacity between Newark NJ and NYC.

The Gateway Program is the most urgent infrastructure program in the country a comprehensive set of rail investments that will improve commuter and intercity services, add needed resiliency and, in its later stages, create new capacity between Newark, New Jersey and New York City, the busiest section of the Northeast Corridor (NEC). The first phase of the Gateway Program includes the Hudson Tunnel Project (HTP), which includes the construction of a new two-track tunnel under the Hudson River connecting to Penn Station New York as well as the full rehabilitation of the existing 110-year-old North River Tunnel. The Gateway Development Commission (GDC), established through bi-state legislation, is responsible for the financing and development of the Hudson Tunnel Project.

As a tri-venture partner with Parsons, Arcadis, and Mace (MPA) is the Delivery Partners (DP) to provide advice, leadership, and support to GDC for the development and implementation of HTP. This is a master service with task order contracts for a 15-year contract encompassing a broad range of strategic advisory services, project management, design management, construction management, stakeholder coordination, federal compliance, operations support, office administration, and related services.

What You'll Be Doing:

• Lead and coordinate change management activities across all HTP Packages and Project Contracts, ensuring alignment with the HTP Project Management Plan (PMP) and GDC procedures.
• Evaluate proposed changes to scope, schedule, and cost from GDC, SEPs, and Project Contractors, providing technical assessments and recommendations.
• Manage the Notice of Proposed Changes (NPC) Log and ensure timely updates and documentation of all change activities.
• Collaborate with the GDC Program Office and SEP teams to develop negotiation strategies and coordinate responses to claims and change requests.
• Review and support the approval process for Contractor-Initiated Change Order Requests (CICs), ensuring compliance with project objectives and contractual obligations.
• Maintain version control and historical records of all approved changes, ensuring transparency and traceability.
• Provide input into change-related reporting and dashboards, supporting program-level oversight and decision-making.
• Support continuous improvement of change control processes and tools, contributing to the refinement of workflows and documentation standards.

What Required Skills You'll Bring:

• Bachelor's Degree and 10+ years of related experience.
• Proven experience in change management within large-scale infrastructure or transportation programs.
• Strong understanding of project controls, contract administration, and technical review processes.
• Excellent analytical, negotiation, and communication skills.
• Familiarity with PMIS platforms and document control systems.
• Ability to manage multiple stakeholders and coordinate across teams.
• Bachelor's degree in Engineering, Construction Management, or a related field preferred.
• Equivalent professional experience may be considered.
• Requires a comprehensive knowledge of industry business practices and the negotiation of prime contracts.
• Incumbent must also possess strong written and oral communication skills, excellent interpersonal skills, and a working knowledge of PC software packages typically associated with contract administration.
• Proven ability to perform in a management capacity is also required.

What Desired Skills You'll Bring:

• Experience working with or for a large agency such as MTA, NYDOT, etc.
• Experience working on Mega-Project in the Rail and Transit industry.

Salary Range: $120,800.00 - $217,400.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons questAPPLY TODAY!

AGE Solutions is preparing for a significant contract supporting the Joint Service Provider (JSP) Enterprise Transport Management (ETM) program. We're seeking hands-on techs supporting rapid provisioning of phone, data, and hardware. Fast-paced environment with thousands of MACs per year.

Who We're Looking For:

• 
  
• MAC Technicians, Network Technicians
  
• Incumbents encouraged to apply
  

Clearance: TS/SCI
Certifications: Security+, VoIP Certifications
Experience: 10+ years

This position is part of a pipeline for a future opportunity supporting the JSP ETM program. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Director of Reverse Logistics

The Director of Reverse Logistics is responsible for the strategic oversight and operational execution of the company’s reverse supply chain ecosystem including product returns, refurbishment, recycling, and warranty fulfillment. This leader will be a visionary with a track record of enhancing customer experience, optimizing operations, and driving process improvements.

Success in this role requires exceptional leadership, strong communicator who navigate operational challenges – particularly in environments with tenured employees, and cross-functional collaboration expertise to align various departments toward a common goal. The ideal candidate will leverage data analytics, root cause analysis, and continuous improvement strategies to drive results.

Key Responsibilities:

1. Leadership & Strategy

• Define and implement a long-term strategy for reverse logistics operations that aligns with broader business objectives.
• Build, develop, and retain a high-performing team, fostering a culture of accountability, continuous improvement, and adaptability.
• Provide strong leadership in change management, ensuring buy-in from key stakeholders, particularly among tenured employees resistant to process shifts.
• Create clear performance expectations and succession plans for key roles within the department.
• Lead with emotional intelligence, managing difficult conversations and motivating teams to drive operational excellence.

2. Customer Experience & Process Improvement

• Develop customer-centric return and service programs that enhance satisfaction and simplify processes.
• Identify and eliminate pain points in the returns and refurbishment process to improve efficiency and reduce cycle time.
• Monitor and analyze customer feedback and return trends to refine policies and improve product lifecycle management.
• Collaborate with the customer service team to ensure seamless issue resolution and a hassle-free return experience.

3. Operational Excellence & Risk Management

• Establish and monitor KPIs related to return rates, processing times, inventory recovery value, and customer resolution speed.
• Implement root cause analysis (RCA) methodologies to identify the underlying issues driving excessive returns, quality defects, and process inefficiencies.
• Develop cost-reduction strategies to optimize transportation, labor, and inventory management expenses.
• Drive sustainability initiatives, including waste reduction, refurbishing programs, and responsible disposal practices.
• Identify and mitigate supply chain and transportation risks, ensuring business continuity in the face of disruptions.

4. Cross-Functional Collaboration & Communication

• Serve as the key liaison between operations, customer service, and IS to enhance returns and RTV processes.
• Conduct regular cross-functional meetings to track vendor performance, troubleshoot inefficiencies, and improve coordination.
• Ensure alignment between customer service teams and RTV policies to reduce disputes and improve customer satisfaction.
• Provide executive-level reporting on return rates, vendor performance, financial impact, and process improvements.

Additional Responsibilities:

Specific Knowledge, Skills and Abilities:

Process Optimization: Ability to improve RTV workflows, reduce cycle times, and maximize recovery value.

Data-Driven Decision Making: Strong analytical skills with expertise in KPIs, financial reporting, and performance metrics.

Customer Experience Focus: Ability to balance operational efficiencies with customer satisfaction.

Cross-Functional Leadership: Strong communicator capable of aligning multiple departments toward a common goal.

Financial Acumen: Understanding of RTV credits, return impact on P&L, and inventory cost structures.

Compliance & Risk Management: Knowledge of retail regulations, environmental compliance, and return policies.

Vendor & Contract Management: Expertise in RTV agreements, vendor performance tracking, and cost optimization

Preferred Education, Experience and Licenses:

• Bachelor’s degree required in Management, Business, Logistics, or a related field.
• Master’s degree preferred (MBA or Operations/Supply Chain specialization).
• Minimum of 5 years in senior management within reverse logistics, RTV, or supply chain operations.
• Strong experience leading teams and driving process improvements.

Physical Environment/Occupational Risks

• This position will be based out of our Midtown-NY office, with occasional travel required (as needed) to our Burlington-NJ Returns facility.

Warehouse Learning & Development Manager

Job Overview:

The Learning &Development Manager is responsible for developing and managing training programs aimed at enhancing the skills and performance of the operations team. This role ensures that employees are well-equipped with the knowledge necessary to meet the company’s operational standards. The ideal candidate will have a solid background in operations and a strong ability to create effective, engaging training content.

Essential Responsibilities:

• Design and implement training programs/modules focused on operational excellence, safety, and compliance.

• Conduct training needs assessments to identify skill gaps and areas for improvement within the operations team.

• Collaborate with department managers to create tailored training solutions that align with operational goals.

• Evaluate the effectiveness of training programs through feedback, testing, and performance metrics; adjust programs as needed.

• Stay current with industry best practices, tools, and technologies related to operations training.

• Ensure all training content and methods comply with company policies and industry regulations.

• Maintain and update training materials, manuals, and documentation to reflect changes in processes and procedures.

• Manage training schedules and logistics, ensuring that training sessions are delivered efficiently with minimal disruption to daily operations.

• Monitor the progress of trainees and provide ongoing support and feedback to ensure skill retention and application.

• Use data analysis to assess the impact of training on operational performance and make data-driven decisions for future training initiatives.

Additional Responsibilities:

• As assigned by Manager

Specific Knowledge, Skills and Abilities:

• Demonstrated ability to develop and deliver effective training programs.

• Strong understanding of operational processes and best practices.

• Excellent communication and presentation skills.

• Ability to work collaboratively with various teams to meet training objectives.

• Analytical skills to evaluate training effectiveness and improve training programs.

Preferred Education, Experience and Licenses:

• Bachelor’s degree in Business Administration, Operations Management, Education, or a related field

• 5+ years of experience in Operations, with a strong focus on training and development

Join us as a Senior, AI Workplace Transformation Consultant

You’ll play a pivotal role in delivering successful organisational change, backed by experience and knowledge of PROSCI, Kotter or other change frameworks, while also helping clients unlock the full potential of Microsoft 365, Copilot, Copilot Studio, Viva and more. You’ll develop and implement advanced change management strategies; drive people change and enablement and ensure that new solutions are adopted smoothly and deliver measurable value.

You’ll be a self-starting, adaptable, and energetic individual who thrives in fast-paced environments. You’ll bring strong experience in consultative client engagements, be open to challenge and feedback, and feel confident constructively challenging clients to ensure the best outcomes for everyone involved. A growth mindset is essential, along with a clear expectation that you’ll actively contribute to the continuous improvement of Changing Social.

Location: Nashville Tennessee / Remote Time zone: Eastern or Central preferred

Key Responsibilities:

Change Management Strategy

• Lead the design and execution of advanced change management strategies for clients adopting Microsoft 365 and Copilot solutions.
• Apply proven methodologies to build adoption plans, communications, and training tailored to diverse audiences.
• Ensure all change activities align with client business goals and deliver measurable outcomes.

Stakeholder Engagement

• Lead stakeholder mapping, engagement planning, and delivery of sessions to secure buy-in at all levels.
• Advocate, support, coach and mentor senior leaders in the importance and necessity of change.
• Build strong, trusted relationships with client sponsors, technical leads, and end users.
• Facilitate workshops and feedback sessions to ensure adoption challenges are addressed proactively.

Adoption Metrics, Reporting & Value Realisation

• Develop and implement measurement frameworks to track adoption, usage, and ROI of Copilot and other Microsoft solutions.
• Use reporting tools to monitor project effectiveness and recommend data-driven improvements.
• Communicate adoption progress and value realisation to key stakeholders and sponsors.

Microsoft 365, Copilot, Copilot Studio & AI Agents

• Understand, identify, scope and support the elements of the M365 Modern Workplace Applications that are of direct impact to the clients needs.
• Be well versed in the identification of business workflows and processes. Capable in crafting new ways of working that utilise the M365 platform and drive real world ROI.
• Deliver Copilot projects and custom conversational AI agents to meet client needs.
• Advise clients on best practices for creating and managing AI-powered solutions that enhance workflows and productivity.
• Translate functionality into clear guidance for end users, ensuring solutions are user-friendly and deliver on their promise.
• Collaborate closely with technical teams and developers to align AI deployments with user needs and organisational policies.

Product & AI Knowledge

• Leverage deep understanding of our solutions to assess client needs and recommend the most suitable products or agents that deliver optimal value and outcomes.
• Maintain up-to-date knowledge of Microsoft 365, Copilot for Microsoft 365, Copilot Studio, and broader M365 modern work platform
• Deliver client training sessions, Q&A drop-ins, and knowledge-sharing to embed new ways of working.
• Keep up to date of Microsoft’s AI roadmap to guide clients on upcoming features and capabilities.

Client Relationship Management & Pre-Sales

• Build and maintain long-term client relationships.
• Embed as a trusted advisor who can spot business benefits for our clients and build proposals and services to support those needs both commercially and via delivery.
• Support the sales team in scoping client needs, delivering demos, and showcasing our Copilot capabilities.
• Contribute to proposals and presentations, bringing both change management and technical expertise.

Qualifications

Education:

• Bachelor or masters degree in Business, Organisational Development, Information Technology, Anthropology or a related field is preferred but not essential.

Experience:

• 5+ years of experience in adoption and change management, with at least some exposure to configuring or supporting Microsoft 365 solutions.
• Hands-on experience working with Microsoft 365 products, Copilot Studio, Power Virtual Agents, or similar conversational AI tools is highly desirable.

Certifications:

• Relevant change management certification (e.g. PROSCI) required. Or significant proven track record and specific detailed knowledge of change frameworks.
• Desirable: Microsoft Certified: Power Platform Functional Consultant Associate (PL-200), Power Platform Solution Architect Expert (PL-600), or equivalent Copilot Studio certifications.

Skills

• Advanced knowledge of change management tools and methodologies.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to communicate complex technical ideas clearly to non-technical audiences.
• Excellent stakeholder engagement and client relationship management skills.
• Confident in facilitating workshops and training sessions.
• Proactive, curious, and adaptable mindset with a passion for emerging AI capabilities.

Core Competencies

• Knowledge & Experience: Advanced knowledge of Microsoft 365, Copilot Studio, and change management best practices. Mentor colleagues and leads client training.
• Business Impact: Leads complex projects, drives measurable adoption, and supports business development.
• People & Team Management: Coaches junior team members, resolves issues, and drives collaboration.
• Communication & Influence: Communicates effectively with clients and internal teams, translating between technical and non-technical contexts.
• Problem Solving & Innovation: Designs creative solutions for adoption challenges, drives continuous improvement, and keeps up to date with the AI landscape.

Why Join Changing Social?

We are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. We are on an exciting journey of growth that offers huge potential for ambitious and likeminded people. Changing Social has ambitious plans for the future. We aim to expand our team substantially in the coming years, having grown 58% over the past 12 months, with growth plans to hit a head count of 200 over the next three to five years.

Our culture is built on the values of Lovability, Openness, Versatility, and Enthusiasm. We thrive on creativity, embrace diversity, and are passionate about delivering exceptional service. As a rapidly growing company with a global footprint and a head office in the UK, we cater to an international audience while maintaining a localised approach where necessary.

Benefits:

• Annual Leave: 23 days of annual leave per calendar year, excluding Public Holidays, with an additional day for each year of employment up to a maximum of 5 days.
• Additional Leave: Gain an additional day of leave for each year of service, up to a maximum of 5 days.
• Annual Leave Carry Over: Carry over up to 5 days of unused annual leave to the next year.
• Festive Period: Business closure for a week during the festive period in December.
• Public Holidays: Flexibility to work over public holidays if desired or required, with time taken back on a subsequent day.
• Pension Scheme: 2% 401k employer contribution, 5% employee contribution.
• Flexible Working: Manage your own time to improve work-life balance and facilitate managing international time zones.

Additional Benefits:

Health and Wellbeing:

• US Health, Vision and Dental Plan
• My Mind Pal Wellbeing App

Financial Security:

• Bravo Perks: Points schemes and vouchers.
• Bravo Hub: Access to discount codes.
• Financial Wellbeing Tools: Budget planners, money-saving tools, and financial education resources.

Personal Development:

• Paid Microsoft Training and Certifications: Enhance your professional skills with company-sponsored training.

More about Changing Social

Our culture is built on the values of Lovability, Openness, Versatility, and Enthusiasm. We thrive on creativity, embrace diversity, and are passionate about delivering exceptional service. As a rapidly growing company with a global footprint and a head office in the UK, we cater to an international audience while maintaining a localised approach. Our POP values Preparation, Ownership, and Pride are the behaviours that underpin our high-performance culture. They’re how we turn our values into action, every day.

Benefits we offer for this position:

All team members:

• Competitive pay

• Flexible scheduling

• Paid on the job training

• Opportunities for advancement we promote from within

• Discounted meals

• Employee referral program

• Exclusive team member discounts

• Closed on Thanksgiving and Christmas at most locations

For qualifying team members:

• 401(k) retirement plan (based on hours worked)

• Medical, dental and vision insurance (based on hours worked)

• Paid sick leave (in qualifying jurisdictions).

Hiring immediately for full-time and part-time hourly Line Cooks, Wok Cooks, Cooks, Chef De Parties, or Station Chefs.

Job Summary:

A Line Cook, Wok Cook, Cook, Chef De Partie, or Station Chef accommodates guests needs by preparing food according to established recipes and procedures as well as following safety and sanitation guidelines.

Job Responsibilities:

• Prepare and cook all food items to company specifications

• Plates prepared foods based on chefs guidance

• Responsible for the setup, operation, break down, and cleaning of all kitchen equipment

• May need to assist with washing dishes, sweeping/mopping floors, cleaning and maintaining equipment, sanitizing utensils, etc.

• Uphold our high restaurant kitchen sanitation and food service safety standards

Job Requirements:

• Previous experience is not required we will train you!

• Have a current Food Handlers Card where applicable, or we will help you obtain.

• A love for food and an eye for detail with cooking; knowing weights, measurements, and volumes.

• Ability to learn restaurant menu and recipes.

• Knowledge of all chemicals used in the building.

• Excellent customer service skills and etiquette.

• Ability to multi-task in a fast-paced teamwork environment.

• Flexibility to work a variety of shifts.

• Comfortable standing for extended periods of time, able to lift up to 30 lbs. and continuously bend, reach and twist.

• Must be at least 18 years old.

Why work for us?

Because its more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.

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