Mantech Electronics Jobs in Usa

1,674 positions found — Page 77

Lead Project Engineer
✦ New
Salary not disclosed
Tampa, FL 6 hours ago

JOB DESCRIPTION

Insight Global is looking for a Project Engineer III to support their customer in the Greater Tampa Bay area. This person will be responsible for leading the planning, execution and closing of projects relating to UAV and UAS platforms. They will also be responsible for the project management and hands on engineering support for the teams. They will be involved in project scheduling, program office functions and engineering duties.


REQUIRED SKILLS AND EXPERIENCE

Bachelors degree in any of the following engineering fields (Aerospace, Mechanical, or Electrical Engineering)

5+ years of experience in engineering related to systems, mechanical, or electrical engineering in a regulated industry

Familiarity with FAA standards and regulations

Active Secret clearance

Not Specified
Plumbing Technician & Support Professional
✦ New
Salary not disclosed
Ontario, CA 6 hours ago

Plumbing Technician & Support Professional

Come join the TOTO USA Family!

The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without. TOTO believes that people should have the greatest comfort, convenience and performance design possible in the bathroom. Improving people's lives is what inspires every TOTO innovation.

TOTO is one of the world's largest plumbing products manufacturers. We offer a complete line of residential and commercial plumbing fixtures and fittings, faucets, accessories, shower and flush valves, as well as lavatories, toilets, air baths and urinals. More than 1,500 TOTO engineers and their colleagues are committed to achieving the seamless integration of performance, conservation, technology, and innovation.

Perks of the job,

· Excellent benefit package which includes medical, dental, vision, and life insurance.

· Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation

· Collaborative, dynamic work environment within a fast-paced awesome company

MAJOR FUNCTION:

Plumbing Technician & Support Professional performs tasks in the after sales service of products based on verbal and written instructions such as but not limited to Standard Operations Procedures (SOPs), Standard Inspection Procedures (SIPs), Work Orders (WO’s).


TOOLS AND EQUIPMENT:

May include, but not limited to: hand tools, power tools, company van, storage unit, parts kits, voltage meter, testers, water valves, electronic components, after service manuals, company tablet, company phone, company gps, cameras, PPE, safety kits, disposal materials, etc...


MATERIALS:

May include, but not limited to: Contact with: ABS plastic parts, silicone rubber parts, brass and stainless steel parts, cardboard boxes, wooden pallets, adhesive labels, vitreous china products. Contact with oil lubricant/preservative as well as powder mold release/preservative on vendor parts. Utilizes Windex, alcohol, acetone, Loctite, silicone oil, silicone grease and cleaners such as Lysol.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Plumbing Technician & Support Professional - MAIN DUTY - Performs repairs on Washlets, Neorest, or any TOTO products in the field.
  2. MAIN DUTY - Call Center / Handles inbound customer calls, follow ups, scheduling, troubleshooting, etc…
  3. Handles Tech Service email queues / chat queues as needed.
  4. Showroom visiting, making a relationship, responding their inquiry
  5. Must be able to travel on behalf of TUS. USA / Canada – Inspection / Repair / Other
  6. Follows all company policies and procedures, including, but not limited to the employee handbook.
  7. Must locate, read, understand, and follow SOP’s, SIP’s, and/or WO’s.
  8. Performs duties outlined in work instructions such as SOP’s/SIP’s.
  9. May work with raw materials in the process.
  10. Assembles/Inspects various parts in accordance to SOPs/SIP’s.
  11. Maintains accurate inventory count as appropriate in process.
  12. Performs quality checks during the process as outlined in SOP/SIP.
  13. Maintains good housekeeping practices (safe, neat, and orderly work area per 5S program), follows all safety rules and abides by all applicable local, state and federal laws and regulations. Follows and supports ISO related activities, and encourages other associates to follow ISO recommendations.
  14. Assists with training personnel as needed.
  15. Performs other duties as assigned.
  16. Actively contributes to continuous improvement within their area as well as the After Service Department.


EDUCATION AND EXPERIENCE:

High school diploma, GED or equivalent with a minimum of 3 years mechanically related experience (Plumbing / HVAC / Electronic Repairs / etc.). Must be able to use the Windows platform and all related programs. Must possess basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals). Ability to read and comprehend basic written instructions and procedures.


PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a Plumbing Technician & Support Professional to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Technical Support Specialist regularly required to stand, use hands to finger, handle, twist or feel; and reach with hands and arms.
  2. Frequently required to walk; stoop, kneel or crouch; and speak or listen.
  3. Frequently required to operate a vehicle for an extended amount of time, maintaining an acceptable driver’s abstract.
  4. Lifting as required in job and SOP
  5. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  6. Where appropriate the use of personal protective equipment (PPE) including, but not limited to, hearing protection, hard hats, disposable gloves, shoe covers, safety vest, safety shoes, and company uniforms/hats.
  7. Repetitive bending/pulling.
  8. Repetitive movements of fingers, hands, wrists and arms.
  9. Ability to lift fifty pounds repeatedly.
  10. Ability to protect a customer’s property, sanitation, and disposal of hazardous material (bio / electronic).


WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The work environment consists of an indoor office facility with limited heat in winter, not air conditioned in summer. Summer heat is moderate. Outdoor customer household. Minor exposure to odors from lubricants/preservatives as well as fumes from gas operated vehicles. Moderate noise levels are present. Job requires the use of personal protective equipment (PPE) that may include, but not limited to; protective gloves, ear plugs, safety glasses, protective sleeves, and safety shoes. Minimal possibility of accidents of a minor nature requiring first aid.


Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As an employee, you are expected to perform other duties, as assigned.


TOTO USA is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

TOTO USA provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. We are committed to maintaining a drug-free workplace.

Not Specified
Site Quality Manager
✦ New
Salary not disclosed
Piscataway, NJ 6 hours ago

Overview

The Site Quality Manager is responsible for leading the quality function at their site and developing, implementing, and continuously improving the Humanscale Business System which exceeds customer expectations, satisfies regulatory requirements, improves operational efficiency, and reduces the cost of poor quality.


Essential Functions

  • Customer Focus and Continuous Improvement
  • Promote a quality culture and customer focused approach
  • Capture the Voice of the Customer through customer feedback to enable development and value chain to improve design and execution
  • Drive timely and effective resolution of customer issues
  • Leadership
  • Lead the Quality Assurance, Quality Control, and Quality Testing functions within the site
  • Supervise workers engaged in the inspection and testing of activities to ensure efficient productivity and high technical integrity
  • Manage the performance of the team through key performance metrics. Develop team to continuously improve performance and results
  • Design, develop, and implement quality control training programs
  • Conduct or arrange periodic training sessions to keep team members informed on proper procedures and methods
  • Operations
  • Establish and deploy site Quality objectives in line with Global Quality objectives
  • Analyze and communicate the adequacy and effectiveness of the Humanscale Business System through performance metrics
  • Coordinate and participate in Material Review Board (MRB) meetings
  • Lead and participate in root cause analysis
  • Drive effective corrective actions to prevent recurrence of non-conformances utilizing A3/SPS, 8D, and similar tools
  • Execute cost of poor quality reduction measures to drive company savings
  • Ensure compliance with customer, industry, and regulatory requirements
  • Improve and error-proof business processes utilizing SS / Lean methodologies
  • Develop, implement, and maintain quality specifications and standards for all raw materials, components, and finished goods
  • Create, document, and implement inspection criteria and procedures
  • Quality System
  • Lead site Quality Performance Reviews
  • Lead internal audits and drive timely closure of findings
  • Apply total quality management tools and approaches to analytical and reporting processes





Qualification

  • Bachelor’s degree from an Engineering discipline (Mechanical preferred)
  • Minimum of 3-5 years of experience in Quality Control in a manufacturing environment
  • Minimum of 2 years of management experience
  • Knowledge of Quality Management Systems, especially ISO 9000
  • Knowledge of ERP systems, especially Oracle and Infor, is highly desirable
  • Lean Manufacturing experience a plus
  • Experience with developing/documenting procedures
  • Excellent interpersonal skills to lead the quality function to a higher level of performance
  • Demonstrated customer focus, with drive and determination to improve quality performance
  • Able to direct and lead others to produce desired results
  • Demonstrated analytical skills, combining multiple data sources to create quality insights that drive improvement.
  • Demonstrates attention to detail and thrives in a team environment.
  • Exercise initiative, achievement, and independent judgment


WHAT WE OFFER:

  • Competitive base
  • Medical Benefits (Medical, Dental, Vision)
  • HSA, FSA, Commuter Benefits
  • Medical Discounts
  • Ancillary Benefits
  • Accident, Critical Illness, Hospital Insurance
  • Voluntary, Spouse, and Child Life Insurance
  • Pet Insurance
  • Employee Discount Programs
  • 401k matching
  • Paid time off (including 15 PTO days and 11 holidays)


Salary Range: $86,829 - $126, 649

Please note that the salary information is a general guideline. Humanscale considers other factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market location and business considerations when extending an offer.


Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.

Humanscale is an Equal Opportunity Employer (Disabled/Veteran)




Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Humanscale. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Humanscale will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.

Not Specified
Mobile Facilities Maintenance Technician
✦ New
Salary not disclosed
Kearny, NJ 6 hours ago

At C&W Services, we live by the belief that Better Never Settles. We're dedicated to creating a positive impact globally, and we're looking for talented individuals to join our team.

C&W Services provides compelling benefits, including:

  • Weekly Pay
  • Comprehensive Benefits that start on your first day
  • Training, Development, and Advancement Opportunities
  • A Clean and Cutting-Edge Facility
  • A Safety-First Culture

About the Role

As a Facilities Maintenance Technician, you’ll perform maintenance and repair of mechanical, electrical, and other building systems in accordance with standard operating procedures, manufacturer specifications, and safety policies. While this role does not include direct supervisory responsibilities, you may provide mentorship and training to entry-level technicians.

You’ll support multiple industrial facilities within the account, performing both preventative and reactive maintenance to keep operations running safely and efficiently.

Key Responsibilities

  • Maintenance: Perform routine and preventive maintenance on buildings and equipment, including HVAC, carpentry, plumbing, and electrical work.
  • Execution: Complete work orders as assigned by supervisors, ensuring all requests are documented and finalized properly.
  • Work Orders: Respond to, execute, and close out requests in the CMMS system, recording accurate time, work performed, and materials used for tracking and billing.
  • Support: Provide general maintenance support across multiple facilities as needed.
  • Safety: Follow all C&W Services safety procedures and maintain a safe, clean work environment.

Basic Qualifications

  • High school diploma or equivalent.
  • Minimum of one (1) year of relevant experience in facilities maintenance or a related field.
  • General knowledge of tools, building maintenance procedures, and industrial facility equipment.
  • Ability to perform repairs on basic electrical, plumbing, and mechanical systems.
  • Strong written and mathematical skills.
  • Valid driver’s license and reliable personal vehicle required. Travel between sites will be a requirement of the role.

Preferred Qualifications

  • Experience or knowledge of HVAC and Building Management Systems (BMS).
  • Experience or knowledge of plumbing systems.
  • Experience or knowledge of Fire Life Safety (FLS) systems.
  • Experience troubleshooting general building systems.

Physical Demands

  • Ability to reach overhead, kneel, squat, climb steps/ladders, and lift up to 50 lbs.
  • Must be able to move between departments and facilities throughout the workday.
  • Regularly required to type and document work in a computerized maintenance system.
  • Work may be performed in a warehouse or industrial setting with fluctuating temperatures.

Why C&W Services?

We’re a global company with over 400 offices in 60 countries. We're proud of our diverse family of employees and are committed to creating an inclusive workplace. Recognized by the Human Rights Foundation as a Best Place to Work for LGBTQI+ individuals, we continue to build a culture of inclusion and respect.

What’s Next?

Ready to take the next step in your career? Apply today and join a team that’s making a difference!

Not Specified
Product Engineer
✦ New
Salary not disclosed
Manchester, NH 6 hours ago

Job Overview




The Product Engineer position in the BURNDY Grounding Product Line Business Team (PLBT), is responsible for the design, new product development (NPD), line maintenance, and general support for assigned product lines. Under general supervision and direction, this position will coordinate engineering tasks and communicates with cross-functional teams to complete project assignments on new or existing products and/or product lines.




A Day In The Life




Every day at Hubbell is different and you’ll contribute in many ways. On any given day, you’ll make a difference by:



  • Receiving, reviewing and evaluating project requests and planning general activities for project completion.
  • Analyzing customer technical requirements and providing product recommendations to satisfy their needs.
  • Generating new products through our NPD system or ETO process to ensure customer application requirements are met.
  • Researching and interpreting industry standards & technical information and applying knowledge to satisfy product design inputs and/or maintaining assigned product line(s).
  • Carrying out design or development work as planned, performing simulation tests & analyses, selecting materials, and generating product specifications to meet project goals.
  • Participating on cross-functional teams to ensure completion of all tasks associated with project requirements.
  • Requesting, performing, analyzing, and evaluate laboratory tests.
  • Conducting engineering investigations (such as product failures, customer complaints, variation notices, rejects, and deviations), summarizing findings and implementing appropriate solutions.
  • Initiating drawing orders, engineering changes, sample & prototype requests, purchase requisitions, and other necessary processes to complete assignments.
  • Responsible for reporting the status & progress of projects and performing additional duties to complete projects and/or assignments.
  • Interacting with other departmental groups to complete other projects such as DFMA, cost reductions, operational moves, and internal improvements to ensure design integrity for process improvements.
  • Attending trade shows, supplier visits, seminars, customer meetings, and engineering conferences as required to support sales and project needs.




What will help you thrive in this role?




  • Minimum BS in Mechanical Engineering or similar discipline (required)
  • 3+ years of experience in engineering with a focus on design, development, or project management (required)
  • Proficiency in relevant engineering software including CAD systems (Autodesk, Solid Works, etc) , and other tools required for design, analysis, and implementation (required)
  • Demonstrated knowledge in the interpretation of design, performance, and standards relevant to the electrical industry in the form of product designs released to production in manufacturing settings.
  • Proven project management experience, including: planning, coordinating, communication, and execution
  • Ability to interact and work effectively to achieve common goals with other departments including supply chain, operations, manufacturing, sales, and marketing.
  • Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Not Specified
Engineering Laboratory Technician
✦ New
Salary not disclosed
Louisville, KY 6 hours ago

The Engineering Lab Technician supports the Central Metrology Lab by completing part measurement work orders using 3D scanning equipment, CMMs, and optical scanners. This role works closely with engineers across multiple product lines to provide accurate measurement data that supports quality, troubleshooting, and product decisions.



Skills:

· Measurement Tasks (75%): Conduct and coordinate 3D scans for critical parts and assemblies; manage project timelines and communicate status updates effectively.

· Lab Organization (15%): Label and organize parts and equipment in lab. Keep lab clean and orderly.

· Training & Collaboration (5%): Train and coach engineers on 3D scanning equipment capabilities; conduct engaging demonstrations to promote lab expertise and innovation.

· Innovation & Development (5%): Support the creation of new fixturing and measurement techniques to enhance our metrology capabilities.



Education:

· Associate’s Degree

· Strong organizational and record keeping skills

· Strong experience with CAD and 3D CAD data manipulation.

· Proven ability to manage multiple projects in high-pressure situations.

· Technologically adept with proficiency in learning and using multiple software tools.

· Strong leadership and teamwork skills; self-starter mentality.

· Effective communicator with the ability to diagnose and articulate technical machine issues.


Preferred Qualifications:

· Bachelor's degree preferred, ideally in a technical field.

· Hands-on experience with 3D scanning equipment.

· Knowledge of GD&T and part fixturing

· Expertise in additional metrology disciplines, including gage design, CMM programming, and Six Sigma data analysis.

· Familiarity with CREO and Windchill software.

Not Specified
Administrative Support Specialist
✦ New
Salary not disclosed
Englewood Cliffs, NJ 6 hours ago

Work Location: 700 Sylvan Ave Englewood Cliffs, NJ, USA

Assignment Length: 6 months


Education and Work Experience:

High school diploma or GED required and 5-7 years related experience required

0r Bachelor’s Degree and 0-2 years of experience

Job Overview:

We are seeking a candidate to join our Field Service Operations Administrative Support Team as an Administrative Support Specialist. In this role, you will play a key part in ensuring smooth onboarding by managing access points for third-party servicers, supporting onboarding processes, and assisting with financial and administrative tasks. Support execution of annual network assessments tracking scheduling, completion and delivering improvement documents.

Key Responsibilities:

- Access Management:

- Create and manage access points for third-party servicers in the Global Service Portal and STG technician portal.

- Restore, reset, and activate user logins for the CE service network.

- Collaborate with newly authorized service providers to ensure their onboarding needs are met.

- Financial and Administrative Support:

- Review and submit accounting approvals and invoices for Field Service Operations functions.

- Verify budget accuracy and ensure proper system data entry.

- Review and maintain accurate documentation.

- Field Service Assessments:

- Support scheduling and track progress for annual Field Service Network Assessments.

- Submission of Assessment Results Data to CS Portal

- Review and analyze the annual Field Service Assessment survey.

- Additional Projects:

- Assist the Admin team with ad-hoc projects as needed.

Qualifications:

- Bachelor's degree or equivalent experience preferred.

- Strong organizational and multitasking skills.

- Detail oriented in data entry and system management.

- Excellent communication and interpersonal skills.

- Ability to work collaboratively in a team environment.

Preferred Skills

- Familiarity with service portals or similar systems.

- Basic knowledge of Microsoft Excel, Word, and PowerPoint.

- Basic understanding of financial processes and budgeting.

- Extreme attention to detail.


About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Raviteja Yarram

Email:

Not Specified
Product Marketing Director - Home Appliances
✦ New
Salary not disclosed
Parsippany, NJ 6 hours ago

About Midea America

Midea America Corp., is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams. Midea America is a subsidiary of the Midea Group, a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are ranked #245 as a Fortune Global 500 company and offer one of the most comprehensive product portfolios in the industry.


Position Overview:

We are currently seeking for two senior candidates for our Product Marketing Director roles.

One role is responsible for the end-to-end product marketing management of Midea’s Refrigeration category while the other one for the Laundry Care category. These roles focus on product management, positioning, go-to-market strategies, product planning and lineups, pricing and channel management, customer relationships, forecasting, and achievement of key performance metrics.

Key Responsibilities:

  • Execute short- and long-term product marketing strategies and achieve annual KPIs.
  • Advance the company’s vision for brand awareness, market share, and product innovation.
  • Manage category P&L to achieve targeted revenue and profit goals.
  • Lead short- and long-term product roadmap development in collaboration with internal teams, primarily product divisions at headquarters.
  • Identify new category opportunities and develop compelling product propositions and pricing strategies; present business cases to support proposals.
  • Serve as the category expert on industry trends, regulatory requirements, competitive activity, pricing, and marketing intelligence; analyze and share consumer and buyer insights across categories.
  • Partner with sales teams to drive sell-through and maintain healthy inventory levels.
  • Support forecasting efforts to ensure inventory availability and sales performance.
  • Participate in product line reviews to expand the business and achieve growth objectives.
  • Manage the product lifecycle, including sell-through strategies, promotional budgets, PSI alignment, and end-of-life transitions.


Required Qualifications:

  • Strong background in financial planning, marketing strategy, product positioning, sales planning, competitive analysis, customer insights, product development, and client relationship management.
  • Minimum of 10+ years of experience in product or brand management; at least 5 years in the home appliance industry required.
  • Office-based work environment; may require lifting up to 50 pounds.
  • Willingness to travel regularly, both domestically and internationally


Feature Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401(k)


Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Not Specified
Desktop Administrator Japanese Language Proficiency (JLPT N2 / N3 or equivalent preferred)
✦ New
Salary not disclosed
Newark, NJ 6 hours ago

Job Title: Desktop Administrator Japanese Language Proficiency (JLPT N2/N3 or equivalent preferred).

Location: Newark, NJ (Onsite)

Experience: 5+

Job Type: Full-time


Job Description


Must-Have Technical/Functional Skills

  • 4-5 years of experience in desktop support managing laptops/desktops on Windows 7/10/11 operating systems.
  • Experience in the installation/upgrade of Windows 11 on laptops and desktops.
  • Experience in resolving user issues related to OS and laptop/desktop hardware issues.
  • Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing processes.
  • Experience in diagnosing and troubleshooting users’ issues, including account setup, network configuration, and software/application issues.
  • Experience in performing OS installations, upgrades, patching, and driver updates.
  • Experience working with EUC tools such as SCCM for endpoint patching and Intune for mobile device management.
  • Experience in installation and configuration of hardware and software/applications.
  • Experience is using problem/ticket management systems like ServiceNow, BMC Remedy, Jira etc.
  • Experience with remote support tools like Bomgar, LogMeIn, MS Teams, etc., to troubleshoot and resolve user issues.
  • Coordinate with vendors for any hardware repairs and warranty services/issues.
  • Familiarity with endpoint security tools—anti-virus, device encryption, Trend micro
  • Work closely with other functional teams for escalated issues.
  • Ensure SLA compliance for tickets, escalations, and service requests.
  • Excellent communication and interpersonal skills.
  • Ability to work well both independently and as part of a team.
  • Customer-focused attitude and a desire to deliver high-quality support.


Technical Skills:


Strong experience in:

Windows 10 / Windows 11 administration

Microsoft Office / Microsoft 365

Active Directory / Azure AD

Endpoint management tools (SCCM / Intune)

Basic networking (TCP/IP, DNS, DHCP)

Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.).


Language Skills:


Japanese Language Proficiency (JLPT N2/N3 or equivalent preferred).

Ability to communicate technical issues in Japanese and English


Regards,

Sajith Nair

Ztek Consulting Inc.

Cell: 678-918-8705

Not Specified
Customer Support Specialist
✦ New
Salary not disclosed
Bloomfield, CT 6 hours ago

Job Title: Customer Support Specialist (Contract)


Job Overview

Our client, The Home Depot, is seeking a Customer Support Specialist to provide day-to-day customer communication and order support. In this role, you will serve as a primary point of contact for customer inquiries and order-related issues while ensuring a positive customer experience.

This position focuses on resolving customer concerns, monitoring order activity, and supporting customer operations through internal systems such as OrderUp and Excel. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced support environment.

Key Responsibilities

  • Communicate directly with customers via email, chat, and digital platforms to respond to inquiries, concerns, and order-related issues
  • Monitor, manage, and support customer orders using OrderUp, ensuring accuracy and timely issue resolution
  • Track order statuses, customer issues, and resolutions using Excel and internal tools
  • Escalate complex or unresolved customer issues to appropriate internal teams following established procedures
  • Maintain accurate records of customer interactions and issue resolution
  • Provide timely updates to customers regarding order status and issue resolution
  • Collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction
  • Support operational workflows and contribute to continuous process improvements

Desired Skills

  • Strong customer service and communication skills
  • Ability to manage multiple tasks in a high-volume environment
  • Strong problem-solving and conflict resolution abilities
  • Experience using Microsoft Excel for tracking and reporting
  • Strong attention to detail and organization
  • Ability to work collaboratively with cross-functional teams
  • Comfort working with internal order management or ticketing systems
  • Professional written communication skills for email and digital platforms

Preferred / Entry-Level Experience

  • 0–3 years of experience in customer service, order management, customer support, or similar roles
  • Experience in retail, e-commerce, logistics, or customer operations environments preferred
  • Experience using CRM, order management systems, or ticketing tools is a plus
  • Familiarity with Excel or basic data tracking tools

Education

  • High school diploma or equivalent required
  • Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred

Work Environment

  • Contract position supporting customer operations for The Home Depot
  • Fast-paced, team-oriented environment focused on customer experience and operational efficiency


Equal Opportunity Employer Statement

Our client, The Home Depot, is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic in accordance with applicable laws.

Not Specified
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