Luxury Consignment Stores Jobs in Usa

Corporate Travel Service’s luxury leisure travel brand, Exceptional Journeys, has been experiencing significant growth as travel demand now exceeds pre-pandemic levels. Exceptional Journeys seeks an organized, energetic, and conscientious professional to support this growth by serving our luxury leisure clientele. Candidates must possess self-evident written and oral communication skills, organizational skills of the highest order, and a significant aptitude for managing many varied tasks and assignments simultaneously.

Responsibilities will include working directly with high-spend clients to plan, refine, and prepare personal travel itineraries. The ideal candidate will demonstrate aptitude for cultivating rapport with travel suppliers, monitoring, enforcing professional standards and deliverables, and streamlining procedures, documents, and other job tools as needed. 

Essential Duties & Responsibilities:

• Conduct introductory meetings with clients to capture specifics of their travel desires
• Conduct research with suppliers for client requests and conduct record changes and other maintenance items
• Flawlessly manage communication with clients and vendors, providing Management and colleagues a “fire and forget” level of comfort with requests
• Initiate, maintain, and grow relationships with Luxury Leisure Travel suppliers
• Exhibit persistent and effective research and recovery skills in pursuit of outstanding commission payments
• Learn and utilize proprietary software to refine and hone client documents (itineraries, invoices, travel documents, etc.)
• Maintain basic revenue and expense accounting for individual trips using proprietary software (experience in accounting not required)
• Produce and analyze reports to present data and make recommendations to clients and colleagues
• Embrace occasional off-hour work hosting evening sales events and attending conferences and/or sales events

Requirements:

• Passion for travel and adventure: International travel experience preferred
• Superior written and oral communication
• Online research experience
• Proven ability to multitask and manage assignments from multiple sources
• High degree of integrity
• Tireless work ethic in service of others
• Advanced knowledge of Microsoft Office suite (including Outlook, Word, Excel, etc.)
• Highly developed organizational skills
• Ability to maintain confidentiality

Compensation and Benefits:

• $60,000 in first year, $90,000+ in second year
• Base + Commission compensation model
• Hybrid remote work with travel opportunities
• Eligibility for year-end profit share
• 401(k) plan with discretionary contributions made by the Company at the end of the year
• Eligibility for group health, dental, and vision Insurance. and participation in Flexible Spending account.
• Eligibility for membership of IATA, an organization providing Travel Agents significant discounts on travel expenses
• International travel opportunities

Client Advisor (Showroom Sales Support)

Faucets N Fixtures is hiring a Client Advisor to support our luxury showroom sales team in Long Beach, CA. This role is ideal for candidates with experience in customer service, showroom sales support, retail coordination, or administrative sales assistance who enjoy working in a fast-paced, client-focused environment. Compensation is base salary + commission based on showroom sales (after 90-day introductory period.)

About Faucets N Fixtures

Founded in 1984, FNF is a leading decorative plumbing and appliance showroom serving builders, designers, and homeowners. With over 40 years in business, six Southern California showrooms, and 90+ employees, we are known for exceptional customer service, premium products, and a strong team‐oriented culture.

Responsibilities:

• Welcome and identify customer needs
• Explain products and services to customers
• Monitor inventory to ensure product is in stock
• Enter and process customer orders
• Investigate and resolve customer complaints

Qualifications:

• Previous experience in sales, customer service, or other related fields
• Ability to thrive in a fast-paced environment
• Ability to build rapport with customers
• Excellent written and verbal communication skills
• Friendly, professional, and customer-focused attitude

Work Environment:

• Luxury showroom and retail sales environment
• Frequent interaction with homeowners, designers, and vendors
• Professional dress required
• Fast‐paced, customer‐focused setting

Benefits:

• Medical/Dental/Vision/Life Insurance
• Generous PTO
• Retirement
• Year-end profit-sharing eligibility.

Pay Information - $50k - $65K + Commission (BOE)

Our client, a luxury fashion brand, is seeking a CRM Data Analyst Temp to join their NYC team on a temporary basis.

Responsibilities:

• Transform complex client analyses into clear, concise, and visually engaging PowerPoint presentations, influencing stakeholders through compelling data-driven narratives.
• Use product knowledge of our systems, tools, and the client database to identify and implement innovative approaches to client analysis
• Create insightful reports that enable data-driven decisions for home office partners, and proactively explore and implement automation opportunities to enhance efficiency
• Collaborate with key home office partners (e.g. VIC, Fashion Expertise, Events, Retail Operations, Merchandising teams) to support respective team goals and inform strategies with client data
• Dynamically support boutiques with complex client reporting needs and initiatives
• Spend time with boutique teams to understand their individual needs and collaborate on ways to support Fashion Advisors with client data and client tools
• Liaise with divisional counterparts to unlock synergies and align on key initiatives and priorities
• Demonstrate expert-level knowledge of current client data tools (Salesforce, Looker) to pull with speed, and proactively identify and communicate process improvements to enhance efficiency and effectiveness of reporting and segmentation tools as needed
• Project manage the implementation of database and/or tool enhancements from concept to QA and final delivery in order to meet the evolving needs of business partners and team, collaborating closely with Tech to translate business requirements into actionable technical specifications

Qualifications:

• 7+ years experience in data analytics or strategy/business intelligence role
• Experience with Salesforce
• Experience with Looker Studio
• Prior professional experience collaborating with cross-functional partners to design and launch a new technical platform
• Familiarity with IT functions, including system architect and landscape
• Expertise in Excel and PowerPoint
• Ability to communicate ideas effectively to a range of audiences (written & verbal)
• Luxury retail and/or brand experience preferred

Please submit your resume for consideration.

You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Something beautiful is about to land in Orchard Park… and we’re building the team to bring it to life.
Our showroom is preparing for a major product debut, and we’re looking for a style-savvy, customer-obsessed Sales Consultant who thrives on energy, connection, and the thrill of helping customers fall in love with their spaces. If you’re driven, design-minded, and love the feeling of closing a sale while creating an experience, you’ll fit right in with our team of go-getters.

But this isn’t just another sales role — it’s a front-row seat to something big.

Ashley Luxe represents new heights of sophistication, elegance, and style — designed for customers who appreciate timeless finishes and luxurious details that elevate everyday living into something truly exceptional.
Expect lush velvets, warm French Oak, brushed metals, buttery leathers — the kind of beautiful, tactile sophistication customers are going to want to sink into and make their own.

This is a HUGE product launch and brand introduction for our company — one of the most significant in years — and we’re building the right team now to help bring it to life in our showroom. If you love design, elevated style, and being part of something new and exciting, this is your moment to jump in.

Join our crew of go-getters—and kick things off with a $500 sign-on bonus after 60 days, plus another $500 at 120 days to sweeten the deal!

Be the Expert: Guide customers to the perfect pieces with your product knowledge.
Sell Like a Pro: Use your skills to exceed sales goals and close deals.
Build Relationships: Follow up with customers and keep them coming back.
Stay Sharp: Continuously learn about new products to stay on top of the game.

Proven sales experience (If you have the will, we'll provide the skill).
Strong communicator, with the ability to connect with anyone.
Passion for style.
Self-driven to meet and exceed sales targets.

Competitive Pay + Bonus: Uncapped commissions, performance incentives, and a $1,000 sign-on payout—$500 at 60 days, $500 at 120 days—just for joining the team!
Amazing Benefits: Health, dental, vision, 401(k), PTO, and more.
Employee Discounts: Big savings on beautiful home furnishings.
Growth Opportunities: We promote from within!
Team Vibe: Work alongside a supportive, experienced crew.

As a Sales Consultant, we'll empower you to make a real impact, help customers create the homes of their dreams, and enjoy limitless earning potential through commissions — all while being part of a major product launch that will redefine the showroom experience.

Jump in, grab your $1,000 sign-on bonus (split at 60 and 120 days), and start building your paycheck—and your future—with Ashley | The Wellsville Group. Apply now—let’s make it happen!

Compensation details: 45 Yearly Salary

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Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

Essential Job Duties and Responsibilities

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point?of?Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
• Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best?in?class guest service is consistently provided.
• Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager.
• Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
• Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
• Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Adhere to all opening and closing procedures.

Qualifications*

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

Essential Job Duties and Responsibilities

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point?of?Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
• Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best?in?class guest service is consistently provided.
• Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager.
• Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
• Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
• Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Adhere to all opening and closing procedures.

Qualifications*

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position's purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.

Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital

Our client, a luxury French fashion house, is looking for a TEMPORARY sales support associate to join their Costa Mesa team through April 12th!

Responsibilities:

• Customer service – Providing exceptional hospitality and assistance to guests, providing recommendations, answering questions.
• Sales - Identifying business opportunities, achieving sales quotas, preparing sales proposals.
• Cash Register - Operating POS, processing payments, online orders, and refunds.
• Problem Solving - Responding to guest concerns and complaints in a professional and constructive manner.
• Time Management - Juggling multiple tasks at once, such as replenishing merchandise, assisting guests, and recovering the sales floor.

Requirements:

• Must be open to temporary work.
• This is an on-site role. Candidates should be willing reliably to commute to Costa Mesa, CA for consideration.

Please submit a resume for consideration.

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting /home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

California applicants, please view our Privacy Notice here:

Our client, a luxury women's contemporary label based in Miami, FL, is seeking a Junior Technical Designer to join their team!

Job Title: Junior Technical Designer

Location: Miami, FL (onsite - 5 days a week)

Reports To: Senior Technical Designer / Technical Design Manager

Position Overview

ALEXIS is seeking a highly organized and detail-oriented Junior Technical Designer to support the technical design and product development teams. This role is responsible for assisting in the creation and maintenance of technical packages, managing fit samples, and ensuring garment construction and quality align with brand standards. The ideal candidate has a strong understanding of garment construction, excellent organizational skills, and the ability to collaborate across design, production, and merchandising teams.

Key Responsibilities

• Assist in the creation and maintenance of technical packages (tech packs) including construction details, measurements, grading, and garment specifications.
• Support the fit process by preparing samples, measuring garments, and documenting fit comments and revisions.
• Maintain accurate spec sheets, measurement charts, and fit logs in PLM or internal systems.
• Review and measure development and production samples to ensure they meet brand standards and approved specifications.
• Partner with design and production teams to troubleshoot fit and construction issues.
• Track sample status and ensure timely follow-up with cross-functional teams.
• Assist in updating pattern corrections and grading notes after fittings.
• Ensure consistency in construction, fit, and quality across all styles.
• Organize and maintain sample racks and fitting areas.
• Support the team with additional technical design and development tasks as needed.

Qualifications

• Bachelor’s degree in Fashion Design, Technical Design, Apparel Development, or related field.
• 1–2 years of experience in technical design, product development, or internships within the fashion industry preferred.
• Strong knowledge of garment construction, patternmaking, and fit principles.
• Proficiency in Adobe Illustrator for technical sketches.
• Experience with PLM systems and Microsoft Excel preferred.
• Strong measurement and garment evaluation skills.
• Excellent attention to detail and organizational abilities.
• Strong communication and collaboration skills.

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting /home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Sorrel River Ranch is a luxury property located along the scenic Colorado River surrounded by stunning buttes and mesas. This exclusive 240-acre riverside oasis is 17 miles from Moab, 21 miles from Arches National Park and 43 miles from Canyonlands National Park.

Title: Front Office Manager

Reports to: General Manager

Property: Sorrel River Ranch

Date Revised: January 2026

About The Sorrel River Ranch Experience

Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest. We’re driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food, most unforgettable and enjoyable adventure pursuits, genuine relaxation that restores the mind and body, unique opportunities for bonding with loved ones, and a wealth of experiential education programming with the goal of expanding our collective awareness, understanding, and appreciation of the incredible world we all share.

Position Overview

Collaborate with all team members to ensure that The Sorrel River Ranch product is delivered to the highest operational standards. Execute once-in-a-lifetime experiences for guests by anticipating guest needs, tailoring service to guest preferences, and exceeding expectations. Support the management in daily operations and leadership of the team. Support the business operations team by assisting with projects relating to the MEWS, and monthly inventories, team support and training on the systems. Support The Sorrel River Ranch operations by continuing to clarify The Sorrel River Ranch product, structure, standard operating procedures, and support other operations, as necessary. Work to further The Sorrel River Ranch product by questioning operational norms, proposing solutions, and striving to innovate and streamline The Sorrel River Ranch operation.

Position & Responsibilities

All duties must be done in the manner prescribed by Sorrel River Ranch and Spa.

• Supervise all department personnel demonstrating high leadership skills, model behaviors, and exemplary actions.
• Manage and motivate all Guest Experience Makers, Guides/Tours, Spa Therapists, and Reservations, with daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Understanding and anticipating each guest’s wants and needs. Helping co-workers goes beyond exceeding guests’ wants and needs.
• Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue.
• Compile and prepare financial reports, including the rate and availability calendar. Be 100% responsible for Revinate, Synxis, Akia, Mews Expedia and all other OTA’s and third-party booking engines.
• Conduct daily, weekly department meetings.
• Be responsible for recruiting, onboarding, training and hiring of all Front Office personnel.
• Direct department training programs include Orientation, New Hire Training, EI Certification, Train-the-Trainer, Ongoing Training, and Performance Evaluations.
• Plan, assign, and direct various department tasks and projects assigned.
• Demonstrate knowledge of, adherence to, and enforcement of all SRR standards
• Supervise and assist staff with basic functions such as:
• Process guest check-in and check-out smoothly and correctly.
• Enforce and execute all cash handling, check, and credit policies to accurately balance transactions, charges and payments, and guest billing.
• Deliver all guest messages, mail, and packages in a timely manner.
• Ensure that accurate guest and room status information is maintained and effectively communicated by completing thorough reviews as assigned.
• Operate front desk equipment including but not limited to phone system, MEWS - Property Management System (PMS), Central Reservation System, copier, calculator, fax, internet systems and printers.
• Maintain consistent communication, especially with housekeeping and engineering departments.
• Complete necessary shift paperwork and ensure accuracy on shift checklist, logbook, courtesy call back log, and all other forms or checklists assigned.
• Execute Standards – making sure we always comply.
• AM/PM Checklist
• Guest Request Log
• Telephone Log
• Experience Log – BLM report
• Audit the Key Log Weekly Guest billing, disputes, and inquiries.
• Creation of checkbook and maintaining/reviewing Rooms Department Expenses
• Reservation management – ensuring arrivals have been reviewed, deposits have been taken, understand what corporate accounts are arriving.
• Resolve guest problems quickly, efficiently, and courteously. Meeting and exceeding each guest’s want and needs.
• Maximize hotel profitability.
• Use and practice suggestive selling techniques to increase revenues.
• Maintain, monitor, and update group information on the hotel’s records, as necessary.
• Be well acquainted with all area attractions, current events, directions, and competition in the local community.
• Maintain knowledge of all available Hotel, F&B, and Experiences packages, promotions, and details
• Perform essential front desk duties and responsibilities which include working desk shifts.
• Develop and execute projects including identifying the necessary tasks and deadlines, assigning them to appropriate people, and following-up as needed to ensure effective and timely completion.
• Participation as Manager on Duty as assigned.
• Attend required meetings and pre-shift meetings.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear directions in advising and instructing staff in the details of work.
• Organize, conduct, and/or attend meetings to obtain and disseminate pertinent information.
• Effectively communicating with other department heads, teamwork is the network for success.
• Counsel, in a timely manner, individual department members who are not performing adequately.
• Provide security for guests, employees, and property by adhering to security procedures for guest room keys and master keys.
• Understanding all hotel emergency procedures
• Reporting any suspicious activity to management
• Performs all other duties assigned.

Requirement & Qualifications

• Having a smiling and happy attitude
• Powerful desire to lead and motivate employees.
• Judgment and speed in decision making.
• Professionally manage multiple tasks and demands simultaneously.
• Mindfulness.
• Attentive and friendly listener
• Sincere desire to provide exceptional customer service.
• High ethical standards
• Availability and dependability in meeting a work schedule.
• Communication: Ability to read, write and speak English
• Mathematical: Ability to add, subtract, multiply, and divide. Calculate figures and amounts such as discounts and count cash.
• Technical: Ability to operate and control equipment such as computers, switchboard, radio, copy / fax machines etc.
• Physical: Required to stand for prolonged periods of time
• Knowledge / Experience: No experience is required. Prior hospitality experience is preferred.
• Availability: Must be able to work a varied schedule including nights, weekends, and holidays
• Valid driver’s license

We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.