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Customer Service Representative - Full Service
Salary not disclosed
Highland, OH 4 days ago
Job Title: Customer Service Representative - Full Service

Location: Highland Hills, Ohio, 44122


Duration: 5+ months

Work Schedule: Mon-Fri;
9:00 AM -5:30 PM

Job Description:

This position provides high?level back?office support to a diverse temporary staffing client base, requiring exceptional attention to detail, technical proficiency, and strong critical thinking. Responsibilities include accurate execution of payroll, invoicing, billing, and payroll funding processes, as well as resolving complex client inquiries related to these functions.

Responsibilities:


  • Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
  • Performs detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing.
  • Provides timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject?matter expertise to resolve issues related to payroll, billing, and funding processes.
  • New customer set up and data entry.
  • Maintains multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
  • Updates customer folders with changes to reflect current week's payroll and billing instructions.
  • Processes credits/rebills.
  • Advises clients on optimizing their payroll and billing reporting workflows, applying problem?solving skills to identify inefficiencies and implement more effective processes.
  • Delivers ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
  • Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
  • Proactively identifies potential risks, recurring issues, and process breakdowns; analyzes root causes and escalates concerns with recommended solutions.

Live the Clients Values:


  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

Requirements:


  • Consideration may be given to a candidate with a degree in lieu of experience.

Qualifications:


  • Education Level Academic Concentration/Major

    Req/Preferred
  • Bachelor's Degree, Accounting or related field, Preferred


Skill/Ability:


  • Excellent organizational and time management skills.
  • Excellent written and verbal communication skills in an environment with a high volume of calls and emails
  • Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
  • Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
  • Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
  • Must demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage high volume workloads without compromising quality.
  • Exceptional critical Thinking and problem-solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
  • Strong technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.


TECHNICAL SKILLS

Must Have




  • 1099-S,Account Audits,Accounting,Accounting Journal Entries,Account Management,Account Reconciliations,Accounts Payable (AP),Accounts Payable Operations,Accounts Payable Process,Accounts Receivable (AR),Accounts Receivable Processing,Accruals,Ad Hoc Reporting,Aging Reports,Asana (Software),Audit Preparations,Audit Reporting,Audit Support,Automatic Clearing House (ACH) Processing,Balance Sheet Account Reconciliations,Balance Sheets,Bank Deposits,Bank Reconciliations,Bill Drafting,Billing,Billing Dispute Resolution,Billing Process,Billing Systems,Business-to-Business (B2B),Business-To-Business (B2B) eCommerce,Cash Allocation,Cash Application,Cash Flow Forecasting,Cash Management,Cash Operations,Cash Reconciliations,Chargeback,Check Processing,Claims Processing,Commission Accounting,Commission Analysis,Commission Reporting,Communication,Conflict Resolution,Credit,Credit Analysis,Credit Card Operations,Credit Card Processing,Credit Card Reconciliations,Customer Billing,Customer Reconciliation,Data Reconciliation,Debt,Dispute Management,Distribution Logistics Management,E-Commerce,Ensure Compliance,Enterprise Resource Planning (ERP),Financial Accounting,Financial Close,Financial Closings,Financial Processing,Full Cycle Accounts Payable,General Ledger Coding,Generally Accepted Accounting Principles (GAAP),Google Workspace,Insurance Claim Handling,Intercompany Accounting,Internal Auditing,International Procurement,Interpersonal Communication,Intuit QuickBooks,Inventory Management,Inventory Planning,Invoice Processing,Invoices,Loan Amortization,Mathematical Calculations,Microsoft Office,Mining,Monthly Close Process,Negotiation,Networks,Odoo,Office Equipment,Operations Support,Oracle Netsuite,Oral Communications,Order Processing,Payment Handling,PayPal,People Management,Pivot Tables,Procurement,Project Proposal Writing,Purchase Orders,Real Estate,Reconciliations,Reporting Management,Report Preparation,Reports Analysis,Revenue Recovery,Sales,Sales Compensation,Sales Order Processing,Sales Orders,Sales Process,Sales Reporting,SAP Data Entry,SAP NetWeaver,Self-Starter,Shipping,Shopify,Slack Software,Spanish Language,Standard Operating Procedure (SOP),Teamwork,Trial Balances,Variance Reporting,Vendor Billing,Vendor Evaluations,Vendor Reconciliation,VLOOKUP Function,Warehouse Inventory Management,Write Offs,Writing
  • Ability to navigate multiple databases and systems simultaneously
  • Demonstrated ability to maintain accuracy under tight deadlines
  • Proficiency with payroll and billing systems
  • Strong critical?thinking skills to diagnose and resolve complex client issues
  • Strong data integrity skills, including verifying, validating, and documenting client updates
  • Strong Microsoft Excel skills (sorting, filtering, formulas, data validation)


Nice To Have




  • Ability to troubleshoot common system issues and guide clients through platform workflows
  • Understanding of accounting principles relevant to payroll, A/P, A/R, and cash posting
  • Working knowledge of payroll processes, earnings, deductions, and employer taxes
permanent
Customer Service Advocate I
🏢 Spectraforce Technologies
Salary not disclosed
Columbia, SC 4 days ago
Title: Customer Service Advocate I

Location: Columbia, SC 29229

Duration: 3 months (Contract to hire)

Shift- 8:00 AM - 8:00 Pm

Note: Training Monday- Friday 8:00-4:30 FOR 11 WEEKS

NO TIME OFF WILL BE APPROVED DURING TRAINING


Job Description

Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research and coordinates with internal departments as needed to ensure timely and effective issue resolution while maintaining high-quality customer service standards.

Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Other Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.

Responsibilities

Customer Inquiry Management (65%)



  • Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.




  • Ensure effective customer relations through professional communication.




  • Accurately document all customer interactions.





Research & Issue Resolution (15%)



  • Initiate or process adjustments as needed to resolve inquiries.




  • Conduct research and coordinate with other departments to resolve issues.




  • Respond to and assist with priority inquiries and special projects as required by management.





Customer Feedback & Complaint Management (10%)



  • Provide feedback to management regarding customer problems, questions, and needs.




  • Maintain accurate records of complaints and customer comments.




  • Recommend changes or improvements based on recurring issues.




  • Follow through on complaints until resolution or escalate to management when necessary.





Process Improvement & Compliance (5%)



  • Maintain knowledge of quality work instructions and company policies.




  • Recommend improvements to procedures and techniques identified during daily operations.




  • Meet all departmental productivity, quality, and timeliness standards.





Fraud & Error Reporting (5%)



  • Identify and promptly report suspected fraudulent activities.




  • Report system errors to the appropriate departments.





Skills



  • Excellent verbal and written communication skills.




  • Strong interpersonal and organizational skills.




  • Ability to handle high-stress situations.




  • Good judgment and problem-solving abilities.




  • Strong customer service orientation.




  • Ability to learn and efficiently operate multiple computer systems.





Technical Skills

Required:





  • Basic computer operating skills.




  • Ability to use standard office equipment.





Preferred:





  • Knowledge of word processing, spreadsheet, and database software.





Education

Required Education:





  • High School Diploma or equivalent.





Required Work Experience:





  • None.





Preferred Education:





  • Associate Degree.





Preferred Work Experience:





  • 2 years of customer service or call center experience.





Work Environment



  • Typical office environment.



Not Specified
Service Assistant
✦ New
Salary not disclosed
Tampa, FL 1 day ago
Description:
Ready to quit your day job and jump into the restaurant industry with us? We're not your average restaurant, and we don't want your average Service Assistant, better known as a Vibe Setter. Are you ready to have fun while building your career? We don't believe in the dull and mundane... in fact, we adamantly reject it!
As a part of our badass team (yep we said it), you'll help deliver our mission by joining a team of GOATS that, together will continue to grow the legacy of our brand and be brand stewards. The Vibe Setter is the face of our restaurant, and we take great pride in who we have representing us. Service Assistants work in the dining room maintaining and enhancing the quality of our customer service. The primary focus is assisting the Servers with food running, table clearing, and guest service. You will ensure everyone who comes through our doors as a guest will leave as a friend by being your authentic self.
Requirements:
Minimum Qualifications (with or without accommodation)
Must possess or be able to obtain a valid food safety certification or any other food/alcohol certification, as required by state law
Able to stand for 10 hours and lift at least 50 pounds
Good hearing for safety and accurate communication
Must be able to read, write and speak in English
Must have reliable transportation
Additional Info:
Our Service Assistants are Responsible for:
Supporting our service team to ensure they are set up for success to deliver great experiences
Providing our guests with the highest level of service standards to create new and repeat business and avoid guest complaints
Promoting our products to guests by communicating with extensive product knowledge on food, beverage and promotional menus.
Assisting to ensure the dining room is set up perfectly for our guests while maintaining safety and sanitation standards
Being aware of and abiding by all liquor service laws, including not overserving guests or serving underage Guests.
Completing and passing all training courses require and continuing their education through additional training modules
Unique Benefits:
Work alongside, learn and grow from fellow GOATs. Whatever your goals are in life, our goal is to make you more prepared to get there.
Become a part of a culture that creates connections between iconic brands and guests. Join the fun and ONE TEAM culture that makes us great!
We have a bunch of fun brands, and this role will give you discounts to eat at all of them. You also get a discount on our retail!
We use innovative technology for easy scheduling.
Daily pay? We got you. Have your money in your pocket as soon as the next day.
We have an open door policy because your voice always matters.
Refer a friend...get paid for bringing on another GOAT.
Need medical insurance? Offered to all full-time team members.
Get rewarded for working with us! Exclusive partnership discounts for theme parks, concerts, hotels and online shopping.
Not Specified
Technical Service Representative
✦ New
Salary not disclosed
Elyria, Ohio 1 day ago

Title: Technical Service Representative

Location: Elyria, OH (5 days onsite)

Duration: Permanent

Pay: 55-65k with an additional profit-sharing bonus

Must have:

  • Bachelor's Degree with a Major or Minor in an engineering or science-related field (Chemistry preferred)
  • Customer-service oriented; Self-motivated, driven
  • Comfortable working in an office setting (not lab-oriented)
  • Fluent typing skills

Nice to have:

  • Chemistry Degree

Day to day:

We are looking for a talented Technical Service Chemist to join our team at Ross Environmental Services. This person will be doing more theoretical chemistry including the profiling and classification of all waste that comes into the facility. This person will be looking at the components of the waste and correctly classifying the material with regard to DOT and RCRA requirements. This person will be partnering with customers' and satisfying their needs and requirements as well as working internally. A successful candidate will be a self-motivated and customer-service oriented individual. The current team consists of 14 people total: 2 Admin, 2 Lab Pack Chemists, and 11 Profiling Chemists all reporting to the Team Lead.

Not Specified
Customer Service Specialist
✦ New
Salary not disclosed

At US Elogistics Service Corp. DBA CIRRO Fulfillment, we're powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 28 million ft2 in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we're redefining how brands deliver customer experiences. We're looking for a Customer Success Specialist to join our North American team and drive long-term customer satisfaction, retention, and growth.

What You'll Do

  • Own and manage a portfolio of B2B eCommerce clients, acting as their trusted logistics partner.
  • Drive onboarding, adoption, and long-term success with CIRRO's fulfillment services.
  • Serve as the client advocate internally—aligning with operations, tech, and sales to ensure a seamless experience.
  • Analyze fulfillment performance metrics, proactively address challenges, and drive continuous improvement.
  • Conduct regular business reviews and maintain clear communication with stakeholders.
  • Identify upsell and expansion opportunities that support client growth.

What You'll Need

  • 2+ years experience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).
  • Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
  • Excellent communication and relationship-building abilities.
  • Experience with logistics platforms, WMS, or order management systems is a plus.
  • Bachelor's degree preferred or equivalent experience in logistics, supply chain, or business.

Why CIRRO

  • Competitive pay and benefits
  • Fast-growing, tech-forward company
  • Collaborative, global team culture
  • Room for growth in a high-impact role

CIRRO Fulfillment is an equal opportunity employer.

Not Specified
Customer Service and Distribution Manager
✦ New
Salary not disclosed

DCI Donor Services

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Customer Service and Distribution Manager. The Customer Service and Distribution Manager will serve as a member of the Tissue Bank’s management team with responsibility for managing customer relationships and delivering exceptional service. This role contributes to the Tissue Bank’s strategic objectives of revenue growth through the effective management of inventory, coordination of returns/transfers, production planning, order fulfillment, and contract management. It ensures DCI Donor Services remains in compliance with all regulatory guidelines with respect to management of tissue, and recruits, develops and retains talent to create a best-in-class Distribution organization

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

  1. Ensures sales goals and budget objectives are met through fulfillment of customer orders and unsurpassed customer service. Creates and distributes inventory report to ensure customers in DCIDS’s donor service areas have first choice to available grafts. Communicates tissue availability to Distributors and Contract Partners as appropriate.
  2. Determines appropriate “par” levels for tissue inventory to ensure DCIDS can provide appropriate service levels to its customers. Represents Distribution at Production Planning meetings, providing demand requirements based on sales forecasts and processing leads times.
  3. Maintains a month-on-hand report to monitor and address low demand inventory. Acts as part of team to create programs/pricing or identify alternative outlets to ensure tissue is utilized. Communicates these programs to customers as appropriate.
  4. Ensures that Distribution department is compliant with all regulatory requirements related to storing, shipping, returning or transferring human donated tissue. Has clear understanding of the Center for Biologics Evaluation and Research (CBER) regulations for HCT/Ps established in 21 CFR Parts 1270 and 1271. Supports Account Managers and Inside Sales Specialists with directions on handling tissue requirements in the field.
  5. Manages sales agreements with client hospitals, group purchasing organizations (GPOs), distributors and others. Works with Director of Sales to discover requirements to win the contract. Leads negotiation of contract terms. Manages contracts to track renewal dates, alerting management team to any required action. Renegotiates terms as appropriate.
  6. Supports Distributor relationships by monitoring distribution revenue, calculating commissions, and securing authorization for timely payment.
  7. Monitors, reports and presents revenue results and tissue utilization to senior management, medical management and medical directors. Supports Sales team with Quarterly Territory Reviews reports.
  8. Recruits, retains, and develops results driven Distribution team. Advises and counsels, assists, and directs activities to ensure ongoing high performance. Implements timely corrective action when necessary. Identifies training needs to ensure Customer Service Coordinators are proficient in inventory management, regulatory requirements, and interacting with clinical customers.
  9. Recommends capital equipment and expense budgets. Reviews and approves expense reports and takes necessary steps to keep expenses within approved budgets and policies.
  10. Performs other duties as assigned.

The ideal candidate will have:

  • Associate’s Degree required/Bachelor’s Degree preferred in related field
  • Minimum 5+ years of medical device, banked human tissue, or biotechnology sales/marketing experience
  • CTBS required within first year of employment
  • Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel are required.
  • Observes, listens to and talks with employees and others. Stands, sits, and walks. Reads and writes a variety of reports and documents. Travels to OPO and hospital facilities. Lifts up to 50 pounds.


We offer a competitive compensation package including:

  • Up to 184 hours of PTO your first year
  • Up to 72 hours of Sick Time your first year
  • Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
  • 403(b) plan with matching contribution
  • Company provided term life, AD&D, and long-term disability insurance
  • Wellness Program
  • Supplemental insurance benefits such as accident coverage and short-term disability
  • Discounts on home/auto/renter/pet insurance
  • Cell phone discounts through Verizon
  • Monthly phone stipend

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.



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permanent
Customer Service Representative (Office and Administrative Support)
Salary not disclosed
Atlanta 6 days ago
Job Description: We are looking for a friendly and professional Customer Service Representative to join our team.

The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Not Specified
Service Coordinator
✦ New
Salary not disclosed
Columbia 1 day ago
Service Coordinator Columbia, MD 3+ Month Contract Pay: 22/hr, W 2 This is an On-site position.

Minimum Qualifications: High School Diploma or General Education Degree (GED) 1-3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred Experience/Requirements: Must possess good decision-making skills, be very organized and detail oriented.

Must have excellent oral and written communication.

Ability to use discretion.

Problem Solving and ability to escalate matters when needed.

Data analysis and interpretation skills.

Speed and accuracy with attention to detail.

Dispatching and scheduling.

Proficient in Microsoft Office (Word, Excel & PowerPoint) Responsibilities: This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork.

May support warehouse and/or other office functions.

Essential Duties and Responsibilities Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.

Responsible for creating work orders, providing status to customer and following up with technicians.

Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.

Complete contract paperwork and QC paperwork.

Schedule sub-contractor work.

Work with technicians to ensure all paperwork is completed properly within the designated time.

Maintain appointment schedules.

Order material and equipment.

Receive material/equipment and issue material and equipment to technicians.

Complete daily reports.

Assist in coordinating activities such as scheduling, customer notification and equipment procurement.

Conduct physical inventory.

Act as a liaison between Sales, Project Managers and technicians.

Other duties as assigned.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear.

The employee is frequently required to stand and walk.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment: Normal office environment.

The noise level in the work environment is usually moderate.
Not Specified
PATIENT SERVICES LEAD (FULL TIME)
✦ New
$37,050 - 37,050
Culinary Services Group is hiring immediately for a full time  PATIENT SERVICES LEAD position.
Location : Central State Hospital - 10510 LaGrange Road, Louisville, KY 40223
Schedule : Full time schedule. Days may vary, 6:00 am - 6:30 pm. Must be able to work every other weekend and some holidays. More details upon interview.
Requirement : At least 1 year of food service experience required. Healthcare experience preferred.
Pay Range : $19.00 per hour to $23.00 per hour

Culinary Services Group (CSG) is a top 50, fast-growing food service management company serving senior care, hospital, and behavioral health communities. We’re rooted in the belief that empowering our teams leads to exceptional service and better outcomes for those we serve. At CSG, you’ll be part of a collaborative culture built on integrity, where your contributions are valued and growth, development, and impact are part of every role.
Job Summary
Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

Essential Duties and Responsibilities:
Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
Complies with regulatory agency standards, including federal, state and JCAHO.
Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
Performs other duties as assigned.

Qualifications:
Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.
BENEFITS FOR OUR TEAM MEMBERS
Full-time and part-time positions offer  the following benefits to team members: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer  the following benefits to team members: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs

Team Members may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Services Group (CSG) is an equal opportunity employer. At CSG, we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
permanent
Loan Servicing Lead
Salary not disclosed
Cincinnati, OH 2 days ago

Job Description


The team leader is responsible for managing the team involved in auditing end to end mortgage life cycle comprising active & default servicing activities (Eg. Foreclosure, Bankruptcy, Cashiering, Escrow, Loss Mitigation, Claims, Property preservation, HELOC etc.)


Responsibilities:

  • Maintain monthly performance measurements: Timeliness, production goals, compliance/regulatory, and customer satisfaction
  • Manages the day-to-day operations of the mortgage servicing associates. Ensures compliance with state and federal lending laws and investor guidelines
  • Develops, analyzes, and completes monthly reports in order to track and monitor production, efficiency, compliance with investor guidelines against stated objectives and associate quality against established standards
  • Disseminates policies, procedures, and announcements to staff in a timely manner and conducts regular and recurring meetings with staff in order to build an effective communication flow.
  • Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.
  • Develops performance standards and measurements for staff in order to accurately assess actual performance against established goals.



Additional responsibilities of the TL includes:


  • Maintaining service level standards
  • Perform internal Quality check, providing floor support and feedback to other staff.
  • Responding to all emails efficiently


Person Specification


Knowledge/Experience:


  • Minimum 1-3 years of Team Handling experience
  • Minimum 5-8 years of US Mortgage active as well as default servicing experience


Competencies/Skills:


  • Strong communication skills, verbal and written.
  • Strong analytical skills
  • Demonstrated ability to resolve complicated issues as they arise.
  • Proven organizational skills and demonstrated ability to prioritize and multi-task.


Skills:


  • Flexible (Willingness to work in night shift),
  • Knowledge of MS Office
  • Positive and flexible attitude
  • Attention to detail.
  • Customer focused.
  • Good Team Player/Strong Interpersonal skills
Not Specified
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