Lt Technology Services Jobs in Usa

Office Services Assistant

-On-Site Contract Position (Lower Manhattan)

RedStream Technology is recruiting for an energetic, detail-oriented Office Services Assistant to provide on-site support for a prestigious global management consulting company. Our client’s office services team performs a variety of activities that collectively contribute to the functionality and appearance of the office.

The Office Services Assistant will play an integral customer service-focused role supporting office services, facilities, reception, on-site technical support, event management, and connectivity.

Responsibilities:

• You will perform a variety of on-site administrative and hands-on/physical duties, including but not limited to, cleaning of conference rooms, common areas, offices, desks and café/communal areas; and moving of furniture and equipment to support meetings, events, and daily office use.
• Manage room bookings, meeting and events requests, and set up rooms as needed.
• Provide reception coverage, including greeting/escorting guests, coordinating recruiting/interview days, room bookings, etc.
• Provide mailroom support, including processing/sorting mail, receiving and preparing packages for shipment.
• Operate duplicating and binding equipment, which may have tight deadlines.
• You will be an integral part of the Seattle Office Services team, sharing responsibility for ordering catering, handling food and beverage setup for in-office meetings, managing kitchen and office supplies inventory, and ensuring kitchen and café cleanliness, including dishware.
• Work with the team to proactively identify potential facilities-related issues and opportunities for improvement and liaise with building management and external vendors for solutions, i.e., HVAC, janitorial services, electrical, and various repairs.
• In this role, you will also serve as a point of contact for IT to assist with basic IT responsibilities and help deploy office technology equipment.

Qualifications

• 4-year degree preferred; hospitality background strongly encouraged
• 1-2 years general office experience preferred, ideally in a professional services environment
• Strong initiative and positive attitude (proactive, collaborative, service-minded, hands-on mindset)
• Ability to expand role beyond responsive support to proactive contributions and ownership for administrative tasks; ability to work independently
• Excellent judgment/decision-making skills; high tolerance for ambiguity
• Strong communication skills, both oral and written
• Excitement to cultivate strong relationships with colleagues, energized by working in a collaborative team environment
• Proficiency in MS Word, PowerPoint, Excel and Outlook preferred; ability to learn other applications
• Flexibility to work overtime occasionally, particularly for events
• Ability to lift 50 pounds is required, will need to be able to move larger and heavier objects like furniture.

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings
  
  

• Sets up and stocks cafeteria using FIFO, monitors quality of food & assure enough food & paper stock available.
• Responsible for brewing coffee, and keeping a good stock of beverages.
• Serves & replenishes hot food in cafeteria, including monitoring temperatures and quality of food. Areas include breakfast, lunch & dinner service.
• Cleans and sanitizes workstations, counters, steam tables and other equipment.
• Interacts with customers/patients throughout the day/evening. Helps answer questions about food, ingredients & special needs.
• Knowledgably about the food they are serving, including suggestive selling
• Performs other duties and responsibilities as assigned
  
  

• High School Diploma or GED
  
  

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Be a part of our team you will collaborate with great people, pioneering products, and cutting-edge technology.

The Financial Services Consulting team at TransUnion is an industry recognized, client-facing department that rewards an entrepreneurial spirit. We have deep technical expertise and an established reputation as an analytic solutions provider in the Financial Services industry. We have a wealth of data and industry experience within our large group of highly-trained analysts, statisticians, engineers, and economists. We also have a modern computing environment based on best-in-class \"big data\" technologies and the freedom to explore new data sources and statistical and machine learning methodologies. All of these resources will enable you to help us deliver next-generation analytic solutions for our customers.

This position is responsible for developing credit risk management and business intelligence analytic solutions through consulting engagements and research serving TransUnion's clients. This position requires an understanding of US consumer lending and credit risk management practices.

• You will partner with internal and external cross-functional teams to drive new business initiatives and deliver long-term value-added product propositions for customers in the US financial services segment at TransUnion. This includes but is not limited to the development of predictive risk management and business intelligence solutions for Fintechs, credit card issuers, collections agencies, and retail banks.
• You will lead analytic client engagements involving descriptive, predictive, and prescriptive analysis through the consumer lending portfolio lifecycle, leveraging a variety of techniques (e.g., segmentation, logistic regression, gradient boosted trees, survival analysis, principal component analysis, scenario and sensitivity analysis).
• You will design and write programs for data extraction, segmentation and statistical analysis on large population datasets using languages such as R, Python, and SQL.
• You will deliver analytic insights and recommendations in succinct and compelling presentations for internal and external customers and an executive audience.
• You will develop project proposals, sales presentations, and promotional collateral to enable the adoption of integrated customer solutions supported by TransUnion.
• You will identify strategies and opportunities for customers to test and adopt TransUnion's analytic products and services.
• You will provide mentorship and training to junior colleagues and maintain progress on all initiatives under limited direct supervision.
• You will foster a high performance culture and cultivate an environment that promotes excellence and reflects the TransUnion brand.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the company's reputation are also essential expectations of this position. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .

The U.S. base salary range for this position is $67,500.00 - $112,500 annually. The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

Geotab is a global leader in IoT and connected transportation and certified \"Great Place to Work.\" We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

As a Segment Campaign Manager your key area of responsibility will be developing and executing end-to-end segment marketing strategies to drive customer acquisition, expansion, and retention. This includes collaborating with cross-functional teams to bring strategies to market, optimizing lead flow into the pipeline, analyzing campaign performance for ROI, managing various marketing program executions, delivering targeted ABM and Always On initiatives, and becoming a segment expert to inform messaging. You will need to work closely with segment marketing, product marketing, channel marketing, business development, digital and creative teams, Marketing Automation, Revenue Operations, and Sales teams, as well as external agencies and vendors. To be successful in this role you will be a creative and analytical marketing professional with strong collaboration and project management skills. In addition, the successful candidate will have proven analytical and budget management abilities to optimize campaign performance and ROI. Expertise in full-funnel marketing, lead nurturing, and pipeline management, coupled with a passion for understanding market segments and delivering measurable results, is essential.

Develop and manage the end-to-end segment campaign marketing strategy, including campaign planning workbooks and strategic annual campaign plans, to drive new customer acquisition, account expansion, and customer retention. Partner with segment marketing, product marketing, channel marketing, and business development to ensure alignment of campaign strategies with overall segment business goals. Collaborate with Marketing Automation, Revenue Operations, and Sales teams to develop dynamic nurturing campaigns, optimize marketing qualification methodology for lead pass-through, and manage the lead pipeline from MAL to closed-won/lost. Forecast, monitor, and analyze campaign metrics against KPAs to inform future campaign plans, optimize budget allocation, and deliver marketing ROI analysis and performance tracking. Champion continuous improvement by actively developing skills and identifying opportunities to enhance campaign processes and tools, including the evaluation and adoption of new marketing technologies. Lead and guide agencies, vendors, and internal departments in the execution of advertising, full-funnel content, social media, success stories, sponsorships, events, webinars, podcasts, and channel/partner programs to achieve segment campaign objectives. Collaborate with content, creative, digital, and sales teams to deliver Account-Based Marketing (ABM) and Always On programs aligned with campaign plans. Maintain Ideal Customer Profiles (ICPs) and continuously develop buyer personas to inform campaign/content strategy at the segment and targeted account level. Establish subject matter expertise in the assigned segment, leveraging competitive/market analysis to create differentiated campaigns and messaging that highlight Geotab's unique value proposition and attract ideal leads. Support Geotab's annual customer and partner conference \"Connect\" with segment campaign plans and programs.

5-8 years of experience in B2B Saas marketing campaign strategy development and execution with measurable outcomes and data-driven analytical approach to decision-making. Previous experience in the Commercial Transportation Field Services segment including Consumer Services, Speciality Trade Contractors, Property Maintenance, Professional & Environmental Services, Healthcare & Pharmaceutical, Media & Entertainment, Hospitality & Leisure, Finance, Insurance & Real Estate or comparable sub-segments is highly preferred. Previous industry experience in telematics, connected transportation solutions, B2B IT or software industry marketing, or comparable experience is a strong asset. Exceptional verbal and written communication skills, with the ability to effectively lead, influence, and collaborate across all organizational levels. Strategic, data-driven, and results-oriented mindset with a focus on achieving objectives. Strong ability to stay current with emerging technologies and technical aptitude, including proficiency in CRM systems (e.g., Salesforce), marketing automation platforms (e.g., Salesforce Marketing Cloud), workflow tools (e.g. Jira), Google Suite, and AI tools (e.g., Gemini, ChatGPT) for campaign planning, content creation and data analysis. Proficient in account-based marketing (ABM) and persona targeting high value prospects with ABM platforms such as 6sense, Demandbase or Zoominfo is preferred. Excellent interpersonal skills, including diplomacy, negotiation, conflict resolution, and relationship management. Adaptability and resilience to thrive in a fast-paced environment with evolving priorities and deadlines. Proactive and resourceful with a willingness to take initiative, propose innovative ideas, and adapt to change within a dynamic, flat organizational structure. Strong project management skills, including the ability to identify needs, develop solutions, and manage projects from inception to completion. Collaborative team player with the ability to engage effectively with stakeholders at all levels.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program

*The above are offered to full-time permanent employees only

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at . For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, \"Geotab\"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.

Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Provides professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators as well as support to Call Center Representatives. Individuals in this position also provide direction when a supervisor is not available. This position typically works under general supervision and direction.

• Handle escalations from CSRs.
• Handle incoming telephone calls from patrons and transit operators.
• Assist CSRs with troubleshooting cardholder inquiries and requests.
• Assist with coaching, training, and mentoring of CSRs.
• Covers shifts as outlined by program leadership, to include nights, weekends, and holidays.
• Ad hoc reporting
• Manage and support call center processes and procedures.
• Manage and adhere to contractual service requirements.
• Ensure 100% accuracy in processing orders.

• High school degree, or equivalent, plus a minimum of four years of call center experience.
• Microsoft Office Professional proficiency is required.
• Experience using metrics to track adherence to key performance indications.
• Strong organization skills with detail orientation.
• Must demonstrate leadership skills.
• Ability to multi-task. Comfortable using multiple systems to process tasks assigned.
• Ability to type 45 wpm.
• Must possess good time management skills. Well-organized with strong follow-up skills.
• Willing to work extended hours.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business need.

Cubic pay range: $21.00 - $27.00/hr. + benefits

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Energy Project Solutions (EPS) is an energy consulting firm that helps partners deliver efficient, high-value projects through localized expertise and real-world insight. With more than 500 years of collective experience, our team leads complex energy developments from inception through construction, bringing deep knowledge across engineering, real estate, business development, and finance while leveraging strong relationships with developers, owners, financial institutions, and property owners nationwide.

This is an opportunity to sit at the center of complex energy and infrastructure projects and help turn strategy into execution. As a Project Manager within our Procurement Services group, you'll play a key role in sourcing, logistics, quality, and material coordination, working cross-functionally to ensure the right materials, vendors, and processes are in place to support successful project delivery. If you enjoy ownership, problem-solving, and building structure in fast-moving environments, this role offers meaningful impact from day one.

What You'll Do

• Execute and support sourcing activities, including RFQs, bid evaluations, supplier selection, and commercial coordination.
• Partner with internal teams to understand project requirements and translate them into effective procurement and execution plans.
• Manage vendor relationships, monitor performance, and support contract administration and issue resolution.
• Coordinate logistics, transportation, and trade compliance activities to ensure timely and compliant material delivery.
• Support quality surveillance and inspection activities, including documentation, reporting, and non-conformance tracking.
• Own deliverables from kickoff through completion, maintaining trackers, schedules, risk logs, and client-facing reports.

Who You Are

• You have 4–7 years of experience in procurement, supply chain, project management, or related operational roles.
• You understand sourcing, logistics, vendor management, and project coordination fundamentals.
• You're highly organized and comfortable managing multiple workstreams with competing priorities.
• You communicate clearly and professionally with clients, vendors, and internal stakeholders.
• You bring strong attention to detail and follow-through, ensuring accuracy and quality in deliverables.
• You thrive in fast-paced, growth-oriented environments and take ownership without needing heavy direction.

Nice to Have

• Experience in energy, construction, utilities, infrastructure, or industrial sectors.
• Exposure to quality inspection processes, trade compliance, or material management.
• Familiarity with ERP or procurement systems such as SAP, Oracle, or Coupa.
• Strong analytical skills related to market trends, pricing, and supply chain risk.
• Interest in process improvement and building scalable procurement practices.

Why EPS?

At EPS, we believe your work should support your life, not the other way around. Here's what you can count on when you join our team:

• Meaningful Growth: Whether you're just starting out or looking to advance, we offer hands-on training, mentorship, and clear paths for professional development so you can grow with purpose.
• Real Collaboration: Join a team that brings diverse perspectives together to solve complex challenges with creativity, curiosity, and a shared commitment to quality.
• Respect for Your Time: We value work-life balance and offer generous PTO and a supportive environment that helps you manage both personal and professional responsibilities.
• Benefits That Care: You'll have access to health coverage that supports your total well-being, plus a 401(k) match, paid holidays, and more resources to help you thrive.
• Weekly Team Lunches: Take a break and recharge with your teammates. We believe food brings people together.
• Culture That Connects: We invest in experiences that build strong teams and strong communities.

Universal Field Service Technician (5-Axis CNC)

The ideal candidate would live in or be looking to relocate to the indicated location advertised. Relocation assistance is NOT provided. Prior experience installing and/or diagnosing and repairing machines is required.

The Universal Field Service Technician will specialize in the 5-axis Universal Line versus turn-key production solutions. This position is responsible for supporting installations and service calls exclusively at client's customer sites. This individual will need to be available to travel on short notice to wherever client designates them to travel to.

While at the customer sites, this individual will be responsible for the mechanical build and start-up of machine tool equipment. The position requires strong mechanical aptitude, an in-depth knowledge of metric prints, and an understanding of assembly technology and/or metal cutting principles.

Client offers a competitive wage as well as an excellent benefit package including vacation, health, prescription, dental, vision, STD, life, 401K, and shift premiums. Nationwide openings in the following locations:

Roles & Responsibilities:

• Must respond quickly to customer installations or problems on short notice
• Assemble and start-up new CNC machines to client specifications
• Assemble and start-up assembly equipment
• Utilize precision measuring instruments (such as calipers, levels, indicators, micrometers, etc.)
• Read and follow mechanical, hydraulic, pneumatic, and electrical prints/drawings
• Read and follow tool layouts and NC code (G-code, M-functions)
• Troubleshoot machine errors
• Respond to emergency calls from customers in a timely manner

Education & Experience Requirements:

• Technical and precision skill set required, this is NOT solely a quality control type of position
• High School Diploma minimum
• Understanding of drawings, schematics, and troubleshooting
• NC programming experience preferred
• Previous CNC machining or machine building experience preferred
• Previous experience with assembly equipment and robotic cells preferred

Travel & General Requirements:

Ability to travel on short notice approximately 75% of the calendar year as required for business needs.

• Travel cycles are calculated based on distance from employees home address to the client's customer site being serviced (Per Diem and/or company vehicle provided based on client customer region being serviced)
• Less than 50 Miles – Return Home Daily
• 50 to 100 Miles – Minimum 1 Week Travel Cycle
• 100 to 300 Miles – Minimum 2 Week Travel Cycle
• 300 to 1,000 Miles – Minimum 4 Week Travel Cycle
• Greater than 1,000 Miles (Domestic or International) – Minimum 6 Week Travel Cycle

About the company:

European manufacturer of high-quality production systems and universal machining centers. Product line includes machining centers, flexible manufacturing systems, transfer machines, ancillary assembly machines, leak test machines, gantries and automation, and complete assembly lines for engine and transmission assembly.

Job Type: Full-time

Pay: $35.00 - $45.00 per hour

Expected hours: No less than 40 per week

Schedule:

• 5x8
• Day shift
• Extended hours
• Monday to Friday

• Applicant will be responsible for maintaining and servicing several OEMs in the region including training and account management.
• Responsible to promote, sell, and secure new business while maintaining and managing existing accounts.
• Develop new business opportunities with customers served while ensuring Wabtec Bus Solutions product specifications are written into current and future orders for bid.
• Provide accurate sales forecast and market data to Regional and National Manager.
• Position may require up to 80% travel to customers, sister companies, Trade shows and to Vapor (Chicago) and Ricon (San Fernando).
• Demonstrated competency in managing contracts and OEM customers.
• Must be self-motivated and able to manage a home office as well as be an effective time and territory manager.
• Strong mechanical aptitude and ability to communicate unique selling points to a broad audience including Engineering, Operations, Maintenance and Safety professional because of the custom engineered product offerings.
  
  

• 3 years of relevant sales experience in the Bus Transit Sector, or equivalent, including project and account management
• High school diploma/equivalent required, college degree preferred
• Experience using a CRM preferred
• Strong Microsoft Office applications skills
  
  

• Applicant will be responsible for maintaining and servicing several OEM in the region including training and account management.
• Responsible to promote, sell, and secure new business while maintaining and managing existing accounts.
• Develop new business opportunities with customers served while ensuring Wabtec Bus Solutions products specifications are written in current and future orders for bid.
• Provide accurate sales forecast and market data to Regional and National Manager.
• Position may require up to 80% travel to customer, sister companies, Trade shows and to Vapor (Chicago) and Ricon (San Fernando).
• Demonstrated competency in managing contracts and OEM customers.
• Must be self-motivated and able to manage a home office as well as be an effective time and territory manager.
• Strong mechanical aptitude and ability to communicate unique selling points to a broad audience including Engineering, Operations, Maintenance and Safety professional because of the custom engineered product offerings.
  
  

• 3 years of relevant sales experience in the Bus Transit Sector, or equivalent, including project and account management
• High school diploma/equivalent required, college degree preferred
• Experience using a CRM preferred
• Strong Microsoft Office applications skills
  
  

SERVICE DESK ENGINEER (WA/OR/ID)

CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY

Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.

We are seeking a talented individual for the role of Service Desk Engineer. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties. This role reports to the Service Desk Manager.

You will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from Cisco, Juniper, HPE, Aruba, Palo Alto, Fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments. This is a great opportunity to build your IT career while working on exciting technologies and environments.

Work schedule is typically Monday through Friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends.

Duties/Responsibilities

• Build and maintain deep technical expertise across datacenter technologies including virtualization, Windows Server, storage, backup/DR, datacenter networking, and identity/core services (AD/DNS/DHCP).
• Resolve complex, multi-layer support incidents involving availability, performance, recoverability, and security across compute, storage, virtualization, and infrastructure services in a multi-customer MSP environment. Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.
• Partner with Service Desk, Network, Security, and Projects teams to deliver customer outcomes and improve service maturity through standardization, documentation, and automation.
• Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
• Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
• Other work-related duties as assigned

Qualifications/Requirements

1-3 years of equivalent technology experience

Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:

• Datacenter / Virtualization
• VMware vSphere/ESXi/vCenter (preferred) and/or Hyper-V
• Compute platforms such as Cisco UCS and/or HPE
• Windows Server / Core Services
• Active Directory, DNS, DHCP, Group Policy
• General Windows Server administration and troubleshooting
• Storage / Backup / DR
• SAN/NAS concepts (iSCSI, snapshots, replication)
• Backup systems and restore validation / DR testing
• Cloud
• Azure / Entra ID integration, hybrid identity, M365 dependencies
• Hands-on experience supporting solutions from some of the listed vendors above
• Experience administering phone systems (Cisco, etc.) preferred
• Contact Center administration experience preferred
• Strong interpersonal, written, and oral communication skills
• Strong analytical and problem-solving skills
• Strong customer service orientation
• Candidate must be able to conduct research into issues and problems
• Candidate must be able to present ideas in user-friendly language
• Candidate must be highly self-motivated and self-sufficient
• Candidate must be able to effectively prioritize tasks in a high-pressure environment
• Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.

Compensation/Benefits

Compensation $70-90k Annually DOE

RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.

Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.