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Customer Contact Services (CCS) is seeking a Systems Administrator – Cloud Platforms responsible for the administration and operational reliability of the organization’s core infrastructure, cloud services, and system integrations.

This role manages systems across Microsoft 365, hybrid on-premises Active Directory, Azure Active Directory (Entra), AWS, and Azure environments, while maintaining network infrastructure and supporting system integrations across the organization. The Systems Administrator plays a key role in ensuring systems remain secure, stable, and well-maintained while identifying opportunities to improve efficiency through automation.

This role is ideal for a systems administrator with approximately 3–6 years of experience managing Microsoft and cloud-based infrastructure who enjoys maintaining reliable systems, resolving complex technical issues, and improving operational processes.

Duties and Responsibilities:

Infrastructure & Cloud Administration

• Administer and maintain Microsoft 365, hybrid on-premises Active Directory and Azure Active Directory / Entra ID identity services.
• Manage and maintain AWS and Azure cloud environments, including provisioning resources, monitoring systems, and maintaining operational stability.
• Monitor system performance and implement improvements to maintain reliable infrastructure operations.

Systems Integration & Automation

• Develop and maintain API integrations between internal systems and third-party platforms such as CRM, ticketing, and reporting tools.
• Create and maintain scripts using T-SQL, PowerShell, or Python to automate administrative and operational tasks.

Network Infrastructure

• Administer and maintain network infrastructure, including firewalls, VPN connectivity, DNS, and TCP/IP networking.
• Diagnose and resolve complex infrastructure or connectivity issues affecting systems and services.

Security & Operational Reliability

• Implement and maintain security best practices across infrastructure, identity services, and cloud platforms.
• Monitor systems and infrastructure services to ensure operational reliability and stability.
• Participate in the IT on-call rotation to respond to critical system incidents after hours, troubleshoot outages, and restore services within defined response and resolution expectations.

Technical Leadership & Collaboration

• Serve as a technical resource for resolving complex infrastructure issues affecting business systems.
• Maintain documentation for system configurations, integrations, and operational procedures.
• Collaborate with vendors and internal teams on infrastructure improvements and technology initiatives.

Required Skills/Abilities:

• Experience administering Microsoft 365 and Azure Active Directory / Entra ID
• Experience managing or supporting AWS or Azure cloud environments
• Experience managing or supporting Windows and Linux servers
• Experience managing or supporting SQL Databases
• Strong understanding of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls
• Experience developing scripts using PowerShell or Python
• Familiarity with API integrations
• Familiarity with IT service management or ITIL practices
• Strong troubleshooting and analytical problem-solving skills
• Ability to communicate effectively with both technical teams and internal stakeholders

Benefits:

• Hybrid remote option
• Medical insurance (full-time employees)
• Dental and Vision insurance (full-time employees)
• 401k
• Paid time off
• Life insurance
• Paid company observed Holidays
• Employee events and activities
• Advancement opportunities

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Associate Cloud Engineer

Location: United States; Remote, EST or CST (hybrid if local to Cleveland, OH or Atlanta, GA)

Experience: Associate

Job Function: Cloud Operations

Employment Type: Full-Time

Industry: Computer and Network Security

About the position

The Associate Cloud Engineer supports the operation and maintenance of the organization's cloud infrastructure by executing defined tasks and following established procedures and security best practices.

This role contributes to day-to-day operational activities, including infrastructure deployment, monitoring, patching, and incident triage, while building hands-on experience in a production cloud environment.

Applicants must reside in the United States. US Citizenship required.

Responsibilities

Infrastructure as Code (IaC)

• 
  
• Has hands-on exposure to Infrastructure as Code toolsets used to deploy cloud infrastructure
  
• Works with low-complexity infrastructure code, including writing or enhancing existing definitions
  
• Seeks guidance from more senior engineers for non-routine work
  
• All changes are reviewed prior to implementation
  

Configuration

• 
  
• Works with service management and configuration tools to support server configuration
  
• Has exposure to low-complexity configuration code and established configuration patterns
  
• Non-routine configuration changes require guidance and review from senior team members
  

Task Automation

• 
  
• Applies foundational scripting knowledge using tools such as REST APIs, Azure Automation Runbooks, Azure Function Apps, and DevOps pipelines
  
• Supports low-complexity automation tasks
  
• All automation work is reviewed before implementation
  

Networking

• 
  
• Applies foundational knowledge of general and cloud networking concepts to support a secure hosting environment
  
• Implements networking changes that have been reviewed and approved
  

Monitoring & Alerting

• 
  
• Works with Azure Monitor and related alerting capabilities, including alert rules, action groups, and log analytics
  
• Supports monitoring configuration changes under guidance
  

Patch Management

• 
  
• Participates in patch management activities and routine maintenance efforts
  
• Troubleshoots common patching issues and escalates complex cases as needed
  

PKI Knowledge

• 
  
• Has limited exposure to PKI concepts and the Cloud Engineering role in supporting PKI operations
  
• Performs routine PKI tasks using documented procedures
  
• All PKI-related work is reviewed prior to implementation
  

Product Knowledge

• 
  
• Has exposure toKeyfactor'shosted products and core functionality
  
• Deploys and configures products to a baseline level using documented instructions
  
• Performslow-complexitytroubleshooting with review before changes are applied
  

Minimum Qualifications, Education, and Skills

• 
  
• High School Diploma orequivalent experience
  
• Up to 2 years of related work experience and general knowledge within their functional area
  
• Working knowledge of Microsoft Azure, including native services and tooling
  
• Hands-onexperience with Infrastructure as Code (IaC) and configuration management tools
  
• PowerShell scripting (medium complexity)
  
• Hands-on experience with Windows systems administration, including Windows Roles & Features and Active Directory
  
• Problem-solving skills (low to moderate complexity), with the ability to troubleshoot low to moderately complex issues
  
• Effectivewritten and verbal communication skills with a professional demeanor
  
• Organizational, time-management, and attention-to-detail skills
  
• Ability to collaborate effectively within a team environment
  
• Self-motivated with the ability to complete projectsin a timely manner
  
• Able to thrive in a fast-paced,deadline drivenenvironment. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

We are looking for a Cloud Computing Specialist (CCS) to join our team in support of a DoD customer in Alexandria, VA. The CCS will serve as an Information Assurance and Cloud Computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (current versions).

Responsibilities Include:

• 
  
• Provide full lifecycle Information Assurance (IA) support for systems maintaining current Authority to Operate (ATO) under RMF via eMASS.
  
• Update, maintain, and validate RMF artifacts, IA documentation, scorecards, and accreditation packages.
  
• Develop, manage, and execute POA&M, MOUs/MOAs, risk acceptance documentation, and other compliance artifacts.
  
• Ensure continuous compliance with DoD/DLA RMF requirements supporting ATO and Authority to Connect (ATC).
  
• Support RMF Assessment & Authorization (A&A) processes and validate eMASS inputs.
  
• Conduct annual risk assessments and IA control validations.
  
• Review engineering projects and change requests to ensure implementation of required IA controls and policies.
  
• Support connection approval processes and manage required documentation.
  
• Identify security risks and enhancements; develop and track mitigation strategies.
  
• Evaluate and recommend security components and configurations (e.g., firewalls, IDS/IPS).
  
• Provide IA input to Technical Review Boards (TRB) and Change Control Boards (CCB).
  
• Support DLA CERT, network engineering, and NTS teams on IA compliance and security event response.
  
• Maintain situational awareness of USCYBERCOM alerts/advisories and assess operational impact.
  
• Analyze proposed IT acquisitions for IA, interoperability, architecture, and standards compliance; identify required security configuration guidance.
  
• Support DISN sub-network accreditation to achieve/maintain full ATO and ATC.
  
• Plan and execute IA requirements for technology migrations affecting accredited systems.
  
• Implement and maintain information protection guidance for controlled unclassified and classified information in accordance with DoD/DLA policy.
  

Required Skills, Qualifications and Experience:

• 
  
• Minimum Requirement:
  
  • 
    
  • Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience
    
  • DOD IA experience.
    
  
  
  
• Certification Requirements:
  
  • 
    
  • Cloud Computing Security Certification
    
  • Certification meeting DOD 8570.01 IAM III (CISSP, CISM, etc.)
    
  
  
  
• Skills and Experience:
  
  • 
    
  • Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems.
    
  • Ability to work independently with substantial cloud computing security knowledge.
    
  • Must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across all of the different deployment and service models, and derivatives).
    
  • Must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include: Architectural Concepts & Design Requirements, Cloud Data Security, Cloud Platform & Infrastructure Security, Cloud Application Security, Operations, Legal & Compliance.
    
  
  
  
• Clearance Requirement:
  
  • 
    
  • This position requires a SECRET with a Tier 3 investigation.
    
  
  
  

Compensation: $100,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

AGE Solutions is looking for a Cyber Cloud Assessment Engineer to join our team in support of a cybersecurity risk management and assessment program with our DoD customer. In this role, you will be part of a team responsible for performing analysis, conducting independent validations of assessments, and Continuous Monitoring (ConMon) for authorized CSPs and CSOs.

Individuals in this role must be available to work full-time on-site at Ft. Meade, MD.

Essential Duties and Responsibilities

• 
  
• Conduct cybersecurity assessments and validations of Cloud Service Offerings (CSOs) in support of the DoD Provisional Authorization (PA) process
  
• Prepare 30 Cloud Security Assessment Packages per year, including validated cybersecurity controls, certifier's recommendations, and residual risk statements
  
• Review Cloud Service Provider (CSP) documentation packages, including architectural diagrams, System Security Plans (SSP) with Addendums, Readiness Assessment Reports (RAR), Security Assessment Plans (SAP), and Security Assessment Reports (SAR)
  
• Evaluate supporting materials such as POA&Ms, Change Requests, Extension and Deviation Requests, Whitelist Requests, Corrective Action Plans, and applicable templates, checklists, and Continuous Monitoring (ConMon) artifacts
  
• Attend technical kickoff meetings to evaluate and document the CSP's security posture and readiness for assessment
  
• Analyze and provide feedback on assessment documentation, including the RAR, SAP, SSP, and system architecture diagrams
  
• Identify and document the operational impact of security authorizations, changes, or identified vulnerabilities within the CSP's environment
  
• Develop complete Cloud Security Assessment Packages in accordance with DoD standards, ensuring inclusion of SARs, POA&Ms, and Deviation Requests
  
• Create authorization recommendation memorandums summarizing compliance with DoD cybersecurity controls, technical evaluation results, and residual risk considerations
  
• Draft DoD PA memorandums outlining CSO boundary definitions, service offerings, authorization duration, terms and conditions, DoD usage considerations, and follow-on actions
  
• Validate implementation of CSO controls within eMASS or a government-provided GRC platform, and log assessment completion in the Mission Security Review (MSR)
  
• Review the Customer Responsibility Matrix (CRM) and ensure correct inheritance mapping within eMASS or the designated GRC tool
  
• Enter all authorization conditions into eMASS as system-level POA&Ms and monitor for timely resolution
  
• Upload and associate all CSP documentation with applicable security controls in eMASS or the appropriate system of record
  
• Track and manage all CSO-related data using the Team Lead Resource (TLR) Assessment Database
  
• Maintain and update the DoD Cloud Process Guide and associated templates, forms, checklists, and documentation
  
• Contribute to the development of internal instructions, how-to guides, and reference material to support consistent assessor workflows
  
• Ensure assessment activities are conducted in compliance with DoDI 8510.01 and the DoD Cloud Computing Security Requirements Guide (SRG)
  
• Document assessment methodologies and validation best practices to continuously improve assessment accuracy, consistency, and process efficiency
  
• Support the ongoing development and annual updates of the DoD Cloud Assessment Process Guides in alignment with evolving policy and government directives
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Five (5) years of overall experience in cybersecurity or network security position
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM/IA Technical (IAT) Level II certification
  
• Working knowledge of DoD Risk Management Framework (RMF) and DoDI 8510.01
  
• Familiarity with the DoD Cloud Computing Security Requirements Guide (SRG) and associated cloud security policies
  
• Familiarity with security controls for Azure, AWS, and assorted cloud platforms
  
• Experience conducting security assessments and developing security documentation (e.g., SSP, SAR, POA&M, SAP)
  
• Proficiency with eMASS or equivalent Government Risk and Compliance (GRC) tools
  
• Demonstrated ability to interpret and apply NIST SP 800-53 security controls in cloud environments
  
• Strong analytical and technical writing skills with the ability to communicate complex topics clearly
  
• Applicants must reside within a commutable distance of Ft. Meade, MD in order to work onsite full-time.
  

Work Environment:

• 
  
• Must be able to sit for long periods
  

Compensation: $85,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Senior Cloud Engineer (Hybrid Contract), Austin, TX. Must be local to Austin. Anyone else will be rejected.

We are seeking a Senior Cloud Engineer for a long-term hybrid contract supporting our Austin, Texas client's Cloud Infrastructure Architecture. This role is responsible for designing, administering, and optimizing cloud and identity services, with a strong focus on Azure and Microsoft Dynamics 365 environments. The ideal candidate is hands-on, highly collaborative, and experienced in enterprise migration and automation.

Key Responsibilities

• Design and support enterprise cloud infrastructure architecture and system integrations.
• Administer and optimize Microsoft Azure and Microsoft Dynamics 365 environments.
• Implement and maintain identity and access management (IAM) solutions, including AD/ADFS.
• Plan and execute cloud and platform migrations using established tooling and best practices.
• Collaborate with architects, engineers, and business stakeholders to translate requirements into technical solutions.
• Contribute to operational excellence through documentation, standards, and continuous improvement.

Required Qualifications

• 7+ years of verifiable experience in systems design and cloud infrastructure architecture.
• 2+ years (within the past 6 years) administering Microsoft Dynamics 365 and Azure cloud environments.
• Extensive experience with Active Directory (AD/ADFS) and Identity & Access Management (IAM).
• Strong communication and collaboration skills, with the ability to work effectively across technical teams and stakeholders.
• Proficiency with migration tools (e.g., Quest, Metalogix) and automation platforms such as Azure DevOps.

Preferred Qualifications

• Microsoft certifications such as:
• Azure Solutions Architect Expert
• Microsoft 365 Certified: Enterprise Administrator Expert
• Experience leading or coordinating cross-functional engineering teams (Cloud, Networking, Infrastructure).
• Experience with security tools such as Proofpoint (email encryption) and Barracuda Cloud.

A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

Currently, we are looking for a Senior Oracle Cloud Financials Solution Architect to join our team. This is a key role playing an integral part in our growing Oracle ERP practice. This is a full‑time position that can sit anywhere in the United States. Must be willing to travel to support clients onsite as needed.

The ideal candidate will have operated in a senior Architect capacity previously, is someone who can anticipate needs and take action to drive deliverables for continued project success. This position needs a leader who will not only architect solutions on implementations but also be part of a senior task force to help the practice grow. This includes maximizing sales opportunities by architecting and acting as the lead in creating Proposals, presenting and implementing Oracle ERP Cloud solutions to potential customers. The individual should be able to play multiple roles, be able to work in a very fast‑paced, enriching environment and is looking for a career rather than just a job.

The Solution Architect is responsible for the overall solution identification and architectural design for assigned projects and initiatives. Key responsibilities of the role are as follows:

• 
  
• Support client engagements to provide subject matter expertise in Oracle Cloud Financials implementations.
  
• Assume accountability for the solution design and the successful implementation of the full solution for on Oracle Cloud ERP Projects. May include hands‑on development, design, prototyping and/or other efforts required to keep the project on a successful track.
  
• Ensure that the proposed solution meets the client’s requirements, is architecturally complete, and all architectural risks are quantified within their assigned area.
  
• Ensures that the solution aligns with and utilizes the portfolio offerings that result in profitable revenue growth.
  
• Work with client stakeholders to evaluate the solution requirements and supports the management and traceability of requirements during the engagement
  
• Review Customer’s current process and the requirement and design customer specific solutions based on industry specific best practices
  
• Act as a technical interface to the client and assumes a proactive role for developing business opportunities.
  
• Lead implementation team in the execution of testing cycles including ensuring the completeness in the development of testing scenarios, test cases and test scripts.
  
• Implements quality solutions that meet the requirements and advises clients on AST offerings, strategy, designs, implementation approaches and alternatives / tradeoffs.
  
• Work with Project Manager and provide input to the project plan and work breakdown structure and assist in managing timelines and milestones to ensure timely completion of all deliverables
  
• Identify opportunities for new or follow‑on business and assists in creating change orders.
  
• Provide thought leadership to the growth of the Practice
  
• Participate in strategic planning activities and business case development.
  
• Participate in strategy presentations to clients including features, implementation approach, technical requirements, impacts, and benefits.
  
• Perform responsibilities including solution proposal management, solution design, solution review, risk analysis, proposal preparation and client presentations.
  
• Provide technical oversight for technical estimates created with standards tools, portfolio Work Breakdown Structures, statements of work and industry standard estimating techniques.
  
• Assumes a proactive role for developing business opportunities. Assists in presales cycles by creating architectural demo’s, effort estimates and proposal development.
  
• Maintains knowledge of technologies, industry trends, standards and design techniques.
  

• 
  
• 10+ years ERP implementation experience
  
• Played a Senior Solution Architect role on a minimum of 2 full lifecycle Oracle Cloud implementation projects in the USA
  
• Public Sector domain (city/state/local/county government) experience considered an asset
  
• Knowledge and experience in GASB Accounting and Reporting, Encumbrance Accounting, Fund Accounting, Projects and Grants Accounting and Management
  
• Hands‑on technologist with strong background in designing and building modular, scalable, testable enterprise systems in in Oracle Cloud Financials
  
• Ideal to have project exposure to other Cloud module areas such as: Supply Chain and HCM Applications
  
• Ability to work in a fast‑paced environment with a diverse group of people
  
• Capability to work independently, take initiative with minimal supervision yet can participate as a team member with a willingness to help where needed
  
• Excellent verbal and written communication skills, including ability to communicate clearly and concisely to all audiences of all levels, spanning from technical peers to executive management
  
• Organized and detailed oriented
  
• Ability to fully utilize Microsoft Office (Word, Excel, PowerPoint)
  
• Ability to adapt to new projects quickly with a can‑do, jump‑right‑in attitude
  
• Ability to work on multiple projects concurrently
  
• 4‑year Bachelor degree (or equivalent experience)
  

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Position Title: Senior Salesforce Engineer- Financial Services Cloud Locations: Rockford_IL Time Type: Full time Req ID: JR1200-Rockford_IL At Midland, we’re proud to be a little different.

You can see it in our bright orange signs-but there’s more to it than that.

With our heartfelt and personalized approach, we’re focused on meeting every customer’s needs with the brightest solutions.

For more than 140 years, we’ve learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success.

And this goes beyond traditional banking.

We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.

Our humble ambition keeps us growing, giving back, and looking ahead.

We’re innovating and optimizing our services to ensure we stay unique
- providing strength you can count on with heart you can feel.

You might say we’re unlike any other bank.

And you’d be right." At Midland States Bank, base salary is one component of our Total Rewards program.

Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience.

This position offers additional compensation in the form of short-term incentives (i.e.

bonus and/or commission) and may include long-term incentives (i.e.

stock awards).

Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.

Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan.

Incentives and benefits are subject to eligibility requirements.

Salary Range: $88,000-$130,000/annually Position Summary This position is responsible for designing, integrating, building, and maintaining Salesforce-based Sales and Financial Services solutions within Midland States Bank.

The role ensures scalable, secure, and compliant solutions using the Salesforce Financial Services Cloud platform, supporting business objectives and optimizing system functionality.

The Senior Solutions Engineer reports to the Team Lead
- Salesforce.

Responsibilities: Design and architect scalable and efficient Salesforce Financial Services Cloud solutions aligned with business needs.

Evaluate and recommend technical solutions, including AppExchange products, to enhance functionality.

Manage Salesforce system administration: custom objects, fields, layouts, validation rules.

Implement automation: workflows, approval processes, and rules to streamline operations.

Ensure data governance: audits, data management, and quality standards adherence.

Design and execute test plans for solution validation.

Lead Salesforce integrations ensuring consistency and information flow across systems.

Collaborate with stakeholders to evaluate integration needs and maintain implementations.

Provide technical mentorship to junior team members and serve as a subject matter expert.

Support automations, workflows, and approvals for Sales Cloud, Service Cloud, and Marketing Cloud.

Share best practices, industry trends, and new features with the team and contribute to the development of internal knowledge resources.

Stay current on Salesforce updates and industry best practices.

Be task-focused and adaptable in a dynamic work environment.

Present ideas clearly and concisely to technical and non-technical audiences.

The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.

May require work in a Midland office to ensure collaboration and support of internal and external customers.

Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).

Other duties as assigned.

Requirements: Bachelor’s degree in Computer Science, Management Information Systems, Accounting, Finance, or related field.

Minimum 7 years of Salesforce experience, including 3 years with Financial Services Cloud or related financial implementations.

Experience with Salesforce Industries OmniStudio and deployment in banking environments.

Knowledge of sales and marketing methodologies including account/territory/opportunity management, demand generation, and lead nurturing.

Experience with Salesforce tech stack (administration, JavaScript, Lightning Design System, Apex, Visualforce).

Experience with analysis/reporting tools such as Salesforce, SAS BI, MS BI, or Tableau.

Salesforce certifications (e.g., Admin, Advanced Admin, Platform) preferred.

Ability to diagram customer processes and recommend effective changes.

Ability to manage multiple priorities in a dynamic, fast-paced environment.

Strong communication skills (written, verbal, and presentation).

Excellent organizational and time management skills.

or similar CRM proficiency.

Understanding of customer and partner relationship strategies.

Knowledge of the customer journey and ability to map touchpoints to the sales process.

Basic understanding of API and REST.

Basic knowledge of database architecture.

Experience in ITIL or formal SDLC methodologies.

Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence.

Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.

Experience with the sales process, cycles and methodology, including: Familiarity with Salesforce Industries OmniStudio Framework.

Experience migrating Salesforce orgs or deploying FSC in a banking or financial institution.

Account/territory management Opportunity management Contact management Business development Professional services Partner management Technical consulting Service engineering Experience with marketing activity, including: Demand generation Lead nurturing Customer profiling Social & digital media Campaign influence tracking Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company.

We’re proud to be an Equal Opportunity and Affirmative Action employer.

At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

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THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 88 Yearly Salary PI400a89af37d1-25448-38959719

Job Title: Salesforce Service Cloud Architect

Location: Parsippany, NJ

Interview: Video Interview

Description:

Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards

Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case

Lead the design of data models, security models, and sharing architectures

Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi

Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape

Create solution blueprints, sequence diagrams, and architecture documentation for development teams

Technical Leadership

Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants

Enforce governance standards, design patterns, and best practices across all Salesforce projects

Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards

Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization

Stakeholder & Delivery Management

Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs

Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing

Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery

Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments

Governance & Quality

Ensure compliance with Salesforce best practices, governor limits, and data security policies

Establish and maintain architecture governance frameworks, technical documentation, and design repositories

Lead performance reviews, scalability assessments, and security audits of Salesforce solutions

Basic Qualifications:

Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs

Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture

Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management

Proven track record of leading large-scale enterprise implementations

Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation

Experience in Agile delivery frameworks and global delivery models

Excellent communication, presentation, and stakeholder management skills

Preferred Qualifications

Salesforce Certified Technical Architect (CTA) or actively pursuing CTA

Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)

Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)

Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations

Personal Attributes

Strategic thinker with a strong problem-solving and analytical mindset

Excellent leadership and team collaboration abilities

High attention to detail and commitment to quality

Ability to manage multiple priorities and communicate effectively with both technical and business audiences

Salesforce Certifications (Mandatory):

Application Architect or System Architect

Platform Developer I & II

Service Cloud Consultant