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Operations
At Price Rite, our purpose is to care deeply about people, helping them to eat well and be happy! We want everything you do as a Price Rite Team Member to support that purpose and our overall values.
On your journey at Price Rite, you will learn a variety of departments, and skills necessary to be successful in retail grocery. Whether you are looking for a long-term career, or with Price Rite for summer work, we believe in cross training our team to allow us to deliver outstanding shopping experience to our customers.
To support our purpose, we have established our Service Priorities to help empower our team to meet our customer needs on a daily basis.
- Safety
- Friendliness
- Presentation
- Efficiency
Working at Price Rite is more than a job or career; it's a rewarding experience. Price Rite offers many great perks and benefits for their team; opportunities to give back to the community in which we serve, and cost saving programs designed to save you money, work/life balance, recognition and many other programs making Price Rite a great place to work and build a career.
Job Summary: The Full-Time Front-End Lead Clerk is accountable to the Front-End Manager and manages the performance of all aspects of Front-End Operations, including cash management, bookkeeping, front-end service, and payroll. Manage recruiting functions and coordinates all orientations and Team Member training. Coordinates community and store event programs throughout the store.
Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following:
- Read, write and speak English
- Understand and follow direction given
- Perform the job while standing; able to bend, reach and stoop
- Work a flexible schedule consisting of daytime, evening and weekends
- Possess a satisfactory cash record (less than 2 errors over the last 12 months)
Essential Job Functions: Performance of the essential functions of this position require the Team Member to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:
- Accountable for cash office controls such as safe counts, reconciliation of cashier tills, preparation of deposits, generate various computer reports, prepare and order coin, gift cards, etc.
- Organize, clean and maintain cash office, front-end work stations.
- Supervise, train and develop team members.
- Provide backup for Front End Manager Coverage - schedule writing, disciplinary actions, etc.
- Communicate to all levels of management.
- Adhere to all front-end procedures, policies and practices.
- Travel to others stores as needed.
- Provide exceptional customer service.
- Achieve company standards of the Price Rite Way...
- Proper use of store security systems and keys per company policies.
Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.
Benefits Overview
Competitive Wages
401k Savings Program
Flexible work schedules
Tuition Reimbursement
Paid Time Off: Vacation Time, Sick Time, 6 Paid Holidays
Discount programs: Cell Phone discounts, ticket, hotel, vacation discounts and other personal discounts
Well-Being Programs: Financial Well Being, Mental Health, Gym Membership Discounts
Paid opportunities to participate in community events
Recognition Programs: Team Member of the Month, Team Member of the Year, Safety Recognition, Performance Recognition, Monthly Team Member Store Events
Team Member Referral Bonus
Ongoing training and career preparation
Medical, Prescription, Dental, and Vision Insurance Benefits
Company Paid Life Insurance with optional supplemental, spouse, and child coverage
Short Term and Long-Term Disability and AD&D
At Price Rite, our purpose is to care deeply about people, helping them to eat well and be happy! We want everything you do as a Price Rite Team Member to support that purpose and our overall values.
On your journey at Price Rite, you will learn a variety of departments, and skills, necessary to be successful in retail grocery. Whether you are looking for a long-term career, or with Price Rite for summer work, we believe in cross training our team to allow us to deliver an outstanding shopping experience to our customers.
To support our purpose, we have established our Service Priorities to help empower our team to meet our customer needs on a daily basis. Our service priorities are:
- Safety
- Friendliness
- Presentation
- Efficiency
Working at Price Rite is more than a job or career, it's a rewarding experience. Price Rite offers many great perks and benefits for their team; opportunities to give back to the community in which we serve and cost saving programs designed to save you money, work/life balance, recognition and many other programs making Price Rite a great place to work and build a career.
Job Summary: To deliver a great customer experience while safely and efficiently maintaining a neat, clean and organized Back Room. To perform responsibilities that will ensure accurate receiving of all deliveries to protect Company assets. To perform other tasks as required in an efficient and safe manner, within Company policy.
Minimum Required Qualifications:
- Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
- Ability to perform basic math.
- Ability to stand/walk for the duration of a scheduled shift.
- Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
- Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
- Ability to tolerate dust and cleaning agents during routine housekeeping duties.
- Ability to work in varying temperatures.
- Ability to interact with customers in a friendly and helpful way.
- Ability to work cooperatively with others.
- Ability to work all assigned work schedules and comply with all time and attendance policies
Essential Job Functions:
- Monitor grocery storage area for cleanliness, neatness and preparing for next shift (i.e. make bale, reclamation, plastic and pallets).
- Handle damaged or return to stock products according to Company policy, with priority given to refrigerated, perishable items and sell by date.
- Verify all invoices for accuracy involving cost, retail and quantity.
- Complete Wakefern report cards.
- Greet all Customers and provide them with prompt, courteous service and assistance.
- Promote for sale any current charitable promotions to customers.
- Observe all safety regulations when operating equipment.
- Follow all safety procedures relating to opening cartons, and rotation of product.
- Utilize equipment as required by department.
- Maintain a clean, neat, organized and safe work environment.
- Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.
- Keep floor clear of debris and spills.
- Dress and groom according to Company policy including uniform, name badge, and hat or hair restraint requirements.
- Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
- Perform duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
- Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights 50 lbs.
- Unload trucks and transport merchandise that weights 25 lbs., and that occasionally weights 50 lbs.
- Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
- Check prices and be knowledgeable about location of items in the store.
- Understand and adhere to Company shrink guidelines as relates to Grocery operations.
- Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Grocery operation.
- Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
- Complete all applicable department training programs.
- Maintain punctual and regular attendance.
- Work overtime as assigned.
- Work cooperatively with others.
- Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines.
- Perform other duties as assigned.
Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
Benefits OverviewPerks and Benefits:
- Competitive Wages
- 401k Savings Program
- Flexible work schedules
- Tuition Reimbursement
- Paid Time Off: Vacation Time, Sick Time, 6 Paid Holidays
- Discount programs: Cell Phone discounts, ticket, hotel, vacation discounts and other personal discounts
- Well-Being Programs: Financial Well Being, Mental Health, Gym Membership Discounts
- Paid opportunities to participate in community events
- Recognition Programs: Team Member of the Month, Team Member of the Year, Safety Recognition, Performance Recognition, Monthly Team Member Store Events
- Team Member Referral Bonus
- Ongoing training and career preparation
- Medical, Prescription, Dental, and Vision Insurance Benefits
- Company Paid Life Insurance with optional supplemental, spouse, and child coverage
- Short Term and Long-Term Disability and AD&D
Salary Range $20.50 - $26.00/hr
Location: WINDSOR, CT (PriceRite of WINDSOR)
Job Title: Meat Department Supervisor, Full Time
Department: Operations
Reports To: Store Manager, Assistant Store Manager
At Price Rite, our purpose is \"to care deeply about people, helping them to eat well and be happy\"! We want everything you do as a Price Rite Team Member to support that purpose and our overall values.
On your journey at Price Rite, you will learn a variety of departments, and skills, necessary to be successful in retail grocery. Whether you are looking for a long-term career, or with Price Rite for summer work, we believe in cross training our team to allow us to deliver an outstanding shopping experience to our customers.
To support our purpose, we have established our Service Priorities to help empower our team to meet our customer needs on a daily basis. Our service priorities are:
- Safety
- Friendliness
- Presentation
- Efficiency
Working at Price Rite is more than a job or career, it's a rewarding experience. Price Rite offers many great perks and benefits for their team; opportunities to give back to the community in which we serve and cost saving programs designed to save you money, work/life balance, recognition and many other programs making Price Rite a great place to work and build a career.
Job Summary: The Meat Department Supervisor is accountable to the Store Manager/ Assistant Store Manager and is responsible for directing, developing and managing the Meat Department and Perishable staff to protect company assets, maintain store conditions and presentation, maximizing sales customer and team member relations through proper controls such as sanitation, merchandising, payroll, required record keeping and compliance of Company, State and Federal policies, rules, procedures, regulations and laws.
Minimum Required Qualifications:
- Read, write and speak English
- Perform basic math skills: calculation of percent, addition, subtraction
- Understand and follow directions
- Must be able to bend, reach, stoop and lift moderate-weighted product
- Lift up to 35 pounds regularly and at times up to 75 lbs.
- Push/pull equipment loaded with product
- Work a flexible schedule consisting of daytime, evening and weekends
- Ability to work in temperatures of 40 degrees or lower
- Prior meat and/or supervisory experience preferred
- High school diploma required, some college preferred
- Ability to travel to nearby stores
Essential Job Functions:
- Order, receive and inventory department products.
- Organize, clean and maintain coolers, freezers and cases.
- Stock, merchandise and sign meat department to enhance sales, profits and presentation.
- Perform managerial duties such as supervising, training and developing of team members.
- Communicate to all levels of management.
- Achieve sales and shrink objectives.
- Provide exceptional customer service.
- Achieve company standards of clean, fresh and friendly.
- Proper use of store security systems and keys per company policies.
- Has a Company recognized Food Safety Certification and/ or can successfully complete training to receive and maintain a Company recognized Food Safety Certification
- Perform other duties as assigned
Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.
Benefits Overview
- Competitive Wages
- 401k Savings Program
- Flexible work schedules
- Tuition Reimbursement
- Paid Time Off: Vacation Time, Sick Time, 6 Paid Holidays
- Discount programs: Cell Phone discounts, ticket, hotel, vacation discounts and other personal discounts
- Well-Being Programs: Financial Well Being, Mental Health, Gym Membership Discounts
- Paid opportunities to participate in community events
- Recognition Programs: Team Member of the Month, Team Member of the Year, Safety Recognition, Performance Recognition, Monthly Team Member Store Events
- Team Member Referral Bonus
- Ongoing training and career preparation
- Medical, Prescription, Dental, and Vision Insurance Benefits
- Company Paid Life Insurance with optional supplemental, spouse, and child coverage
- Short Term and Long-Term Disability and AD&D
Salary Range $23.00 - $34.50/hr
Location: Lynn, MA (PriceRite of Lynn)
At Price Rite, our purpose is to care deeply about people, helping them to eat well and be happy! We want everything you do as a Price Rite Team Member to support that purpose and our overall values.
On your journey at Price Rite, you will learn a variety of departments, and skills necessary to be successful in retail grocery. Whether you are looking for a long-term career, or with Price Rite for summer work, we believe in cross training our team to allow us to deliver an outstanding shopping experience to our customers.
To support our purpose, we have established our Service Priorities to help empower our team to meet our customer needs on a daily basis. Our service priorities are:
- Safety
- Friendliness
- Presentation
- Efficiency
Working at Price Rite is more than a job or career, it's a rewarding experience. Price Rite offers many great perks and benefits for their team; opportunities to give back to the community in which we serve and cost saving programs designed to save you money, work/life balance, recognition and many other programs making Price Rite a great place to work and build a career.
Job Summary: Manages the performance of all aspects of Front End Operations, including cash management, bookkeeping, front-end service, and payroll. Coordinates community and store event programs throughout the store.
Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following:
- Directly supervises cashiers, bookkeepers, front-end supervisors.
- Associate Degree (A.A.) from two-year College or university; Five (5) years related experience and/or training; or equivalent combination of education and experience. Computer skills a must. Background in store operations and work scheduling required.
- Ability to read and interpret general business reports, technical procedures, or governmental regulations.
- Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- While performing the duties of this job, the associate is regularly required to sit and talk or hear. The associate if frequently required to walk, stand for a minimum of 4 hours and sit. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.
Essential Job Functions: Performance of the essential functions of this position require the Team Member to possess the minimum qualifications listed below. These functions include, but are not limited to, the following:
- Maintains security of all store systems, including IBM, Wakefern Applications, IBM and DSD.
- Ensure proper maintenance of job-related equipment and proper usage.
- Reviews and performs the necessary corrective action for the following areas: Transaction journals, check override reports, negative entries, cash control, refunds, promotions, mystery shopping, and Front End Culture standards.
- Maintains all Shrink Initiatives.
- Ensure that all Host Trax and Smart Store procedures are followed.
- Achieve or surpass department productivity and payroll goals.
- Submission of reports to store and corporate management for key indicators.
- Ensures all company policies such as check cashing, refunds, exchanges, and gift certificates are administered as per company policy.
- Ensure compliance with Wakefern Food Corporation, state and company QA and sanitation standards.
- Maintain cash handling procedures.
- Recruiting, training and development of all department personnel.
- Manage others and adhere to company Human Resources and Personnel policies and procedures as well as state and federal labor laws.
- Insures all training programs for front-end personnel, bookkeeping, and payroll are administered and documented.
- Troubleshoot system/hardware issues as they pertain to operations.
- Communicate to store management and corporate staff on any issues affecting front-end operations.
- Counsel associates who do not meet performance standards.
- Ensure customer satisfaction by providing superior service level.
- Educate customers with proper signage concerning events and programs.
- Analyze financial and operational processes for cost savings.
- Meet financial goals as outlined in annual budget.
- Handle customer complaints as per company standards.
- Has a Company recognized Food Safety Certification and/ or can successfully complete training to receive and maintain a Company recognized Food Safety Certification.
- Other duties as assigned
Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.
At Price Rite, our purpose is to care deeply about people, helping them to eat well and be happy! We want everything you do as a Price Rite Team Member to support that purpose and our overall values.
On your journey at Price Rite, you will learn a variety of departments, and skills, necessary to be successful in retail grocery. Whether you are looking for a long-term career, or with Price Rite for summer work, we believe in cross training our team to allow us to deliver an outstanding shopping experience to our customers.
To support our purpose, we have established our Service Priorities to help empower our team to meet our customer needs on a daily basis.
- Safety
- Friendliness
- Presentation
- Efficiency
Working at Price Rite is more than a job or career, it's a rewarding experience. Price Rite offers many great perks and benefits for their team; opportunities to give back to the community in which we serve and cost saving programs designed to save you money, work/life balance, recognition and many other programs making Price Rite a great place to work and build a career.
Job SummaryThe Meat Department Supervisor is accountable to the Store Manager/Assistant Store Manager and is responsible for directing, developing and managing the Meat Department and Perishable staff to protect company assets, maintain store conditions and presentation, maximizing sales customer and team member relations through proper controls such as sanitation, merchandising, payroll, required record keeping and compliance of Company, State and Federal policies, rules, procedures, regulations and laws.
Minimum Required QualificationsThe minimum required qualifications for this position include, but are not limited to, the following:
- Read, write and speak English
- Perform basic math skills: calculation of percent, addition, subtraction
- Understand and follow directions
- Must be able to bend, reach, stoop and lift moderate-weighted product
- Lift up to 35 pounds regularly and at times up to 75 lbs.
- Push/pull equipment loaded with product
- Work a flexible schedule consisting of daytime, evening and weekends
- Ability to work in temperatures of 40 degrees or lower
- Prior meat and/or supervisory experience preferred
- High school diploma required, some college preferred
- Ability to travel to nearby stores
Performance of the essential functions of this position require the Team Member to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:
- Order, receive and inventory department products.
- Organize, clean and maintain coolers, freezers and cases.
- Stock, merchandise and sign meat department to enhance sales, profits and presentation.
- Perform managerial duties such as supervising, training and developing of team members.
- Communicate to all levels of management.
- Achieve sales and shrink objectives.
- Provide exceptional customer service.
- Achieve company standards of clean, fresh and friendly.
- Proper use of store security systems and keys per company policies.
- Has a Company recognized Food Safety Certification and/or can successfully complete training to receive and maintain a Company recognized Food Safety Certification
- Perform other duties as assigned
Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.
Benefits OverviewPerks and Benefits
- Competitive Wages
- 401k Savings Program
- Flexible work schedules
- Tuition Reimbursement
- Paid Time Off: Vacation Time, Sick Time, 6 Paid Holidays
- Discount programs: Cell Phone discounts, ticket, hotel, vacation discounts and other personal discounts
- Well-Being Programs: Financial Well Being, Mental Health, Gym Membership Discounts
- Paid opportunities to participate in community events
- Recognition Programs: Team Member of the Month, Team Member of the Year, Safety Recognition, Performance Recognition, Monthly Team Member Store Events
- Team Member Referral Bonus
- Ongoing training and career preparation
- Medical, Prescription, Dental, and Vision Insurance Benefits
- Company Paid Life Insurance with optional supplemental, spouse, and child coverage
- Short Term and Long-Term Disability and AD&D
Salary Range $15.92 - $18.00/hr
Location: Garfield, NJ (PriceRite of Garfield)
Job SummaryTo provide our customers with accurate, friendly and efficient service; to maintain store cleaning standards and assist within the store as directed.
Essential Job FunctionsThe essential job functions of this position include, but are not limited to, the following:
- Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
- Ability to stand/walk for the duration of a scheduled shift.
- Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 75 lbs.
- Ability to work with a wide variety of fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
- Ability to tolerate varying temperatures.
- Ability to tolerate moderate amounts of dust and cleaning agents during routine housekeeping duties.
- Meet all work schedules and comply with all time and attendance policies.
The job responsibilities of this position include, but are not limited to, the following:
- Maintain a clean, neat, organized and safe work/shopping environment.
- Maintain sanitation and QA standards by cleaning and sanitizing work surfaces, utensils and equipment. Keep floor clear of debris and spills.
- Greet all customers and provide them with prompt, courteous service and assistance.
- Handle damaged or return-to-stock products according to company policy, with priority attention given to refrigerated, perishable items, and sell by date.
- Must be knowledgeable in the various types of products carried in the store.
- Utilize and maintain equipment as required; report any equipment problems immediately.
- Adhere to all Federal, State and Local regulations that pertain to the Front End operation.
- Be knowledgeable in the company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
- Dress according to company policy to include white shirt, black pants, apron, name badge. Comply with QA hand washing standards and use disposable gloves when handling food.
- Complete all applicable department training programs.
- Comply with all ShopRite Service Priorities: clean, fresh and friendly.
- May ring a register.
- Perform other duties as assigned.
- Part Time work hours - Our business requires a flexible scheduling consisting of days, evenings and weekends. Weekly average hours for part time is 20-25. Hours fluctuate weekly in accordance with business needs.
- Part Time Training Requirements - All Team Members are provided paid training and expected to successfully complete all components of training within the first 30 days. This includes web based and hands-on training.
- All Team Members are expected to report to work as scheduled and required to record work time through our electronic time and attendance system. Excessive lateness and/or absences is not acceptable.
- Stockers are expected to meet efficiency and productivity standards.
NOTE: ASSOCIATES MUST BE 18 YEARS OR OLDER TO OPERATE BALERS, HI-LOs, POWER JACKS AND SLICING MACHINES.
This position is eligible for vision, dental, life insurance, and legal plan benefits, which become available on a graduated basis over time according to the terms of the collective bargaining agreement (\"CBA\"). Paid time off (sick time, personal days, vacation days, and holidays) will accrue on a graduated basis over time in accordance with the CBA. Retirement benefits (pension or 401k) become available over time in accordance with the CBA.
Work type: FTE
Contract B2B
Language: English
Contract Duration: 6 to 12 months
Job Summary
We are seeking a knowledgeable Mac Specialist with strong experience in macOS to support, configure, and maintain Apple devices within the organization. The candidate will provide technical assistance, troubleshoot issues, and ensure smooth operation of Apple systems.
Key Responsibilities
Install, configure, and maintain macOS on Apple devices such as MacBook Pro, MacBook Air, and iMac.
Troubleshoot hardware and software issues related to macOS systems.
Manage user accounts, system permissions, and device configurations.
Install and update applications on Mac systems.
Provide technical support to employees using Apple devices.
Manage system updates, backups, and security settings.
Assist with device deployment and configuration.
Support integration with enterprise tools like Microsoft Office and Google Workspace.
Required Skills
Strong knowledge of macOS administration and troubleshooting.
Experience working with Apple hardware and software.
Basic knowledge of Unix / Linux commands.
Understanding of networking concepts (Wi-Fi, VPN, printers).
Good problem-solving and communication skills.
Preferred Skills
Experience with device management tools like Jamf Pro.
Knowledge of scripting (Bash or Python).
Experience supporting Mac users in enterprise environments.
Duration: 6 months contract
Job Description:
- We are seeking a Mac Support Technician with hands-on JAMF experience to provide Tier 1 technical support for Mac devices and end users. This role is responsible for device deployment, troubleshooting, ticket management, and supporting day-to-day IT operations.
Responsibilities:
- Provide Tier 1 support for Mac hardware, macOS, software applications, connectivity, and peripherals
- Image, configure, and deploy Mac devices using JAMF
- Manage device inventory, policies, and updates in JAMF
- Perform password resets and assist users with MFA setup and troubleshooting
- Troubleshoot email, VPN, Wi-Fi, and basic network connectivity issues
- Use ServiceNow (or similar ticketing system) to log, track, prioritize, and resolve incidents
- Escalate complex technical issues to Tier 2/Engineering teams as needed
- Coordinate warranty repairs, device replacements, and hardware upgrades
- Maintain documentation for common issues and solutions
Experience:
- 1–3 years of IT support experience
- Strong hands-on experience with Mac devices and macOS troubleshooting
- Experience using JAMF for device management and deployment
- Familiarity with ticketing systems (ServiceNow preferred)
- Experience supporting password resets and MFA authentication
Skills:
- Troubleshoot
- Ticketing systems
Education:
- Bachelor’s degree or equivalent experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Deepak
Email:
Internal ID: 26-04330
12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)
Onsite daily in 19106 (Philadelphia, Pennsylvania)
Pay up to $38.50/hr. (No PTO and No Paid Holidays)
The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.
The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.
Responsibilities:
- Be the face of IT to corporate employees in the respective office location.
- Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
- Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
- Work to improve the procurement and asset management practices for IT hardware and software.
- Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
- Work with Finance and IT leadership to manage budgets and costs for IT spend.
- Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
- Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
- Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
- Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
- Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
- Participate in after-hours, on-call support rotation.
Required Skills:
- 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
- Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
- Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
- Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
- Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
- Customer focused approach to delivering excellent service and support to internal customers.
The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.
Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.
AGE Solutions is preparing for a significant contract supporting the Joint Service Provider (JSP) Enterprise Transport Management (ETM) program. We're seeking hands-on techs supporting rapid provisioning of phone, data, and hardware. Fast-paced environment with thousands of MACs per year.
Who We're Looking For:
- MAC Technicians, Network Technicians
- Incumbents encouraged to apply
Clearance: TS/SCI
Certifications: Security+, VoIP Certifications
Experience: 10+ years
This position is part of a pipeline for a future opportunity supporting the JSP ETM program. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.
At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.
- 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
- Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
- 401(k) with Match: We match 3% of your contributions with immediate vesting.
- Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
- Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
- Parental Leave: 15 days of fully paid leave for new parents, because family matters.
- Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
- Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
- Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
At AGE, you'll do work that matters, supported by a company that delivers for its people.