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Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention.

The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory. They will work with existing and new customers to create and implement their digital solutions. They will work with their DLE or AM partner to expand their digital footprint.

Job Responsibilities:

• Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts.

• Responsible for assisting faculty in implementing and integrating Wiley's digital solutions.

• Consult with instructors on implementation and curriculum design. Execute individual and departmental training plans.

• Collaborate with DLE/Account Manager to review the status of opportunities, existing business, and expansion opportunities.Partner with DLE/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers.Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions.

• Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions. Assist AM with converting the pilot to an adoption.

• Collaborate with DLE/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration.

• Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience.

• Conduct re-training with keycustomers to ensure all large adoption customers are "power users."

• Provide deep integration support on various LMS / LTI implementations.

• Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details.

• Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends.

• Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP. Follow up on non-responders of IA confirmations at the end of each season.

Qualifications:

• Undergraduate degree

• 2-4 years of relevant work experience in a similar function

• Previous customer service, sales support and tech product support exposure

• Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings.

• User experience knowledge with a CRM platform, preferably Salesforce

• Strong written and verbal communication skills

• Excellent organization and time management skills

• Ability to learn and apply technical expertise with new and existing platforms.

• Strong skill set to train and implement digital solutions.

• Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions.

• Adaptable: can navigate complex sales processes with multiple decision makers

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

Job Posting Title:

Location:

Southwestern Law School seeks a creative and technically skilled Media Production Specialist to support the development of engaging online law courses. The ideal candidate has experience in educational video production, graphic design, and multimedia content creation. This role focuses on producing and editing instructional videos (lectures, roundtable discussions, narrated slide decks, etc.), creating supporting graphics and multimedia assets, and collaborating with faculty and instructional designers to ensure course objectives are met.

This position reports to the Lead Postproduction Media Production Specialist. It is a full-time, hourly, primarily in-person role, with limited hybrid flexibility. The anticipated start date is May 2026.

Key Responsibilities:

• Partner with instructional designers and faculty to plan and produce high-quality video content for online courses.
• Advise faculty on pre-production (script review), production (filming), and post-production (editing and graphics).
• Record high-quality video and audio with proper lighting and sound setup.
• Provide on-camera coaching to help faculty feel confident and effective on screen.
• Assist faculty in creating screen capture videos, recorded lectures, and narrated slide presentations.
• Edit video content using professional software, including color correction, audio editing, and basic visual effects.
• Create motion graphics, basic animations, and other multimedia elements to enhance course content.
• Digitize and organize film clips and lecture materials for asynchronous instruction.
• Manage media assets, including file organization, storage, and archiving.
• Ensure all media content aligns with learning objectives and accessibility standards.
• Provide technical support and troubleshoot media equipment and software issues.
• Stay current on industry trends and tools and recommend improvements to media production workflows.

Qualifications:

• Bachelor's degree in Film Production, Media Arts, Animation, Graphic Design, or a related field, or equivalent professional experience.
• 2+ years of experience in video production, editing, and multimedia content creation, with a strong portfolio demonstrating editing skills.
• Proficiency in video editing software such as Adobe Premiere Pro, DaVinci Resolve, or Camtasia.
• Solid understanding of video codecs, file formats, file structures, and post-production workflows.
• Experience with motion graphics and graphic design tools, including Adobe After Effects and Photoshop, or equivalent software.
• Strong skills in PowerPoint, Canva, and other presentation tools.
• Working knowledge of production equipment, including cameras, microphones, lighting, and teleprompters.
• Experience with green screen production and chroma key compositing.
• Ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines.
• Experience using a learning management system (LMS), preferably Canvas.
• Strong attention to detail and commitment to high-quality work.
• Effective communication and interpersonal skills for working with faculty and instructional design teams.
• Experience in e-learning or instructional design is a plus.

Salary: $28.85/hr.

To Apply:

For consideration, please submit your application, including a cover letter, resume, and three professional references, via In your cover letter, please highlight your instructional design experience and your interest in developing the Online J.D. program. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Southwestern Law School prohibits discrimination and harassment on the basis of race (including hairstyle and hair texture), ethnicity, color, religion, creed, ancestry, national origin, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, parental status, marital status, age (40 and over), disability (mental and physical), medical condition, citizenship status, military service, veteran status, genetic information, or any other classification protected by law in matters of admissions, employment, housing, or services, or in the educational programs or activities Southwestern operates. Please direct all inquiries regarding Southwestern’s nondiscrimination policies to:

General Counsel

3050 Wilshire Boulevard

Los Angeles, CA 90010

(213) 738–6626

Position Title: Training Specialist

Work Location: Westfield, IN 46074

Assignment Duration: 12 Months

Work Arrangement: Onsite (3:00PM - 11:30PM)

Position Summary:

In addition to supporting daily departmental tasks, the new Training Specialist will serve as a floater to help mitigate gaps that may occur due to absenteeism or high task volume.

Key Responsibilities:

* Conduct weekly GDP audits on certification documents to ensure training records are accurately documented and activities are fully completed. This will help reduce record-processing time.

* Conduct weekly cubby and gowning audits, including verifying that gowning bags are fully zipped, properly maintained, and labeled with current name tags.

* Prepare, Update, and Maintain Training Manuals

* Create, Update, and Manage the Department Training Matrix

* Develops and implements Training systems by identifying basic training needs, researching training options, and recommending most effective methods.

* Maintains and enhances Quality systems by identifying, isolating, and resolving problems with existing processes, using customer feedback and automated systems.

* Communicates certification and training needs by reporting gaps in manufacturing personnel training and knowledge.

* Recommends solutions to close the gaps.

* Introduces Training system upgrades by identifying and implementing more efficient

* Troubleshoot automated systems by identifying & researching the problem, making changes to the system or contacting the appropriate group to initiate a change.

* Plans and organizes project assignments of substantial variety and complexity.

* Initiates or maintains schedule for projects and project milestones.

* Establishes priorities of project assignments.

* Solves complex problems requiring extensive interpretation of procedures and practices to provide leadership in evolving projects.

* Selects methods and practices to solve problems using ingenuity, creativity, and a high degree of independent action and initiative.

* Proposes solutions independently; makes decisions on projects.

* Develops and implements projects from concept to completion.

* Process and file training records.

* Provide and proctor training.

* Create and run reports.

Qualification & Experience:

* High School Diploma/GED or an equivalent combination of education and work experience.

* 3-5 years of related work experience.

* Utilizes/interprets advanced data to present documentation and analysis and resolve complex problems. Will perform this job in a quality system environment.

* Performs extremely complex or specialized assignments usually in the nature of projects, requiring working independently.

* Proficient in MS Excel, Word, PowerPoint, Access, SharePoint.

* Tech-savvy with experience in facilitating training programs is advantageous.

* Strong communication skills.

* Excellent organizational skills.

* Associate degree or completion of relevant college coursework preferred.

* Demonstrated experience working with Learning Management System (LMS)

* Experience using statistical and data analysis platforms such as Oracle, SAP, PC GIVE, Power BI, Tableau.

* Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Lists, and Power Apps (including Power Automate).

* Prior experience working in a medical or healthcare related company

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Rental Reservations Agent Jobs in Orlando, FL – Hiring Immediately

Westgate Resorts is hiring Full-Time Rental Reservations Agents in Orlando, FL with a unique hybrid work model—100% in-office for the first 90 days, then fully remote after training and passing quality checks. This role starts at $16/hr or $16.50/hr for bilingual Spanish-speaking agents, with additional 10% evening differential and 15% weekend differential. As a Rental Reservations Agent, you will handle 40–50 inbound calls per day from Westgate guests, assisting with servicing reservations, general resort questions, reservation questions and collecting payments. This role requires strong communication skills, fast typing, problem-solving ability, and comfort navigating multiple systems at once. We are hiring immediately for the upcoming 4/16 class.

This is a structured call‑center environment with 4 weeks of in-office training (Mon–Fri, 9:00am–5:30pm) followed by 2 weeks of nesting training, both with no time off allowed during the first 90 days. After nesting, the permanent schedule becomes 12:30pm–9:00pm on weekdays (two weekdays off) and a 10:00am–6:00pm weekend schedule. Candidates with hospitality call center experience, sales, collections, front desk, or previous work-from-home success excel in this role. As part of Westgate’s commitment to excellence, training includes weekly Gate Assessments, requiring at least 80% performance to advance to the following week of training.

At Westgate Resorts, we live by our core values of Integrity, Passion, and a strong Work Ethic, ensuring every interaction strengthens the guest experience and reflects our standard of service.

What You’ll Do

• Handle 40–50 inbound calls per day from guests regarding booking reservations, general questions, payments, and reservation updates
• Provide accurate information on availability, locations, policies, promotions to book or service reservations.
• Navigate multiple systems simultaneously including Rental Console, LMS, SAMS, Loyalty Console, Alveria Dialer, Teams, and SharePoint
• Deliver exceptional customer service and resolve guests concerns with professionalism
• Achieve performance benchmarks across QA, Revenue, call handling, system accuracy, and productivity metrics
• Participate in Gate Assessments during training with an 80% passing requirement
• Maintain excellent written notes and system documentation
• Meet all attendance, punctuality, and schedule requirements, including first‑90‑day restrictions
  
  

Qualifications

• High School Diploma or equivalent required
• 4–6 months of sales, customer service, call center, or related hospitality experience preferred
• Bilingual Spanish is a major plus (eligible for $0.50/hr bilingual differential after QA approval)
• Strong verbal and written communication skills
• Fast and accurate typing; ability to work across multiple screens and software programs
• Strong problem solver with a customer-first mindset
• Must be able to commit to no time off during the first 90 days
• Ability to sit for extended periods and occasionally lift up to 15 pounds
• Previous work-from-home experience preferred

Training & Schedule Details (Include in Job Posting)

• New Hire Orientation: 4/16
• Start Date: 4/17 in Ocoee, FL
• Training and Nesting: 6 weeks, Monday–Friday, 9:00am–5:30pm (in-office)
• No time off permitted during first 90 days
• Post‑training schedule:
  • Weekdays: 12:30pm–9:00pm (2 days off during the week)
  • Weekends: 10:00am–6:00pm
• Shift Differentials:
  • After 5pm: +10%
  • Weekends: +15%
• Pay $16.00/hr base / Bilingual Pay: $16.50/hr base → higher evening/weekend differential rates
  
  

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

About CommunityAid

Our mission is to use Christ-like behaviors to help our neighbors by providing quality, meaningful jobs and supporting local nonprofits for the glory of God.

We are a faith-based, 501(c)3 nonprofit organization that employs more than 500 people across our seven Pennsylvania thrift stores. We partner with hundreds of local nonprofit organizations that provide service in our store locations’ communities by donating a percentage of sales and product to support our neighbors in need.

Our vision is to create a lasting difference in our community one neighbor at a time. Come be a part of making this a reality!

About our Culture

At CommunityAid, how we do what we do is the most important thing. Our individual ability to embrace, exemplify, and endorse the following behaviors is key to realizing our vision.

- Core Value Behaviors:

• Express Empathy
• Take Ownership
• Practice Humility

- Fruit of the Spirit Behaviors (see Galatians 5:22-23):

• Love one Another
• Choose Joy
• Invite Peace
• Pause in Patience
• Cultivate Kindness & Usefulness
• Embody Goodness
• Walk in Faithfulness
• Show Gentleness
• Seek Self-Control

About the Role:

The Operational Training & Development Manager is responsible for strengthening and standardizing operational job-training across CommunityAid markets. This role builds structured, role-based training pathways using existing documentation, improves the clarity and consistency of training materials, and develops store-level trainers into capable instructors and coaches. The measurement of success for this role is improvement in three key training metrics: time to competency, retraining frequency, and items sold per labor hour.

Partnering closely with Operational Leadership, Store Managers, and in-store trainers, this role builds practical, repeatable training systems that improve the effectiveness of job-specific training (new hires and cross-training), reduce the need for retraining, and support measurable operational performance. The position ensures training reflects current operational standards and aligns with improvement initiatives supported by the Continuous Improvement (CI) function.

The Operational Training & Development Manager advises Operations and CI leadership on training standards and certification approaches, while providing feedback from the field to strengthen training execution and support process consistency. This role develops capability across stores but does not directly supervise store-level trainers.

KEY AREAS OF RESPONSIBILITY:

Training System Development

• Builds structured, role-based training pathways for production, retail, donation, and warehouse functions
• Improves clarity, usability, and consistency of existing training guides and SOPs
• Organizes and updates training materials to ensure accessibility and alignment with operational expectations
• Develops practical tools such as training checklists, observation forms, and competency benchmarks
• Build and maintain the training system of record (e.g., HRIS/LMS platforms), ensuring accurate tracking of training completion, certifications, and reporting for operational and leadership visibility.

Trainer Development & Field Support

• Develops in-store trainers, supervisors, and Assistant Store Managers (ASMs) in instructional delivery, observation, coaching, and feedback
• Creates practical guidance for store trainers, supervisors, and ASMs on how to teach, demonstrate, and certify associates
• Conducts in-market training of trainer sessions for store trainers, supervisors, and ASMs
• Provides structured feedback and coaching to improve trainer effectiveness
• Models strong training and coaching behaviors in operational environments
• Store Managers retain personnel authority over store-level trainers.

Training Effectiveness & Continuous Improvement Alignment

• Partner with Operations to identify onboarding and performance gaps and adjust training materials accordingly.
• Track and analyze training effectiveness and operational impact metrics, including time to competency, retraining frequency, and items sold per labor hour.
• Apply structured problem-solving to improve training systems, clarity, and execution.
• Support CI-led improvement rollouts through structured training deployment and provide field feedback to inform refinement.
• Advise Operations and CI leadership on strengthening training systems and certification approaches that reinforce standard adherence and continuous improvement behaviors.

Change Support & Operational Partnership

• Integrates new operational initiatives into training materials and delivery
• Supports adoption of new processes through structured training reinforcement
• Collaborates with Operations and Continuous Improvement leadership to align training with evolving standards
• This role supports change implementation but does not independently lead enterprise change initiatives.

Operational Knowledge

• Maintains working knowledge of donation intake, production processes, warehouse flow, and retail operations
• Ensures training materials reflect real-world operational conditions

CORE COMPETENCIES:

• Embrace, exemplify, endorse, and teach CommunityAid’s Core Behaviors
• Fully endorse CommunityAid’s mission
• Ability to build structured training pathways from existing documentation
• Ability to influence without direct authority
• Strong facilitation and coaching skills
• Ability to develop inexperienced trainers into capable instructors
• Structured thinking and practical problem-solving
• Familiarity with Lean concepts or structured improvement methods preferred
• Strong organizational and documentation skills
• Clear and consistent communication across multiple locations
• Learning agility and adaptability

QUALIFICATIONS:

• Bachelor’s degree preferred in Operations, Business, Organizational Development, Education, or related field; high school diploma or equivalent required.
• Minimum 3–5 years of operational training and/or training and development experience required.
• Demonstrated experience improving and/or organizing training materials, curriculum, and practices.
• Familiarity with Lean principles or structured problem-solving preferred
• Valid driver’s license and eligibility to work in the U.S.
• Ability to travel up to 60–80% of the time

Golisano Institute for Business & Entrepreneurship – Buffalo, NY Campus

Must be able to travel to Rochester Campus location until the Buffalo Campus is operational.

Founding Faculty Cohort – Multiple Full-Time Faculty Positions

The Opportunity

As Golisano Institute launches a Buffalo campus, we seek faculty who identify as practitioner-educators, bringing real-world business experience and passion for student learning to our classrooms. We're hiring multiple full-time faculty to deliver Golisano Institute's integrated business curriculum to Buffalo's inaugural cohort of up to 75 students. This founding faculty team will collaborate to create an innovative and rich, applied learning environment and establish the culture for future cohorts and colleagues. Our faculty want to teach students at a pivotal point in their professional and personal development, advise and mentor a diverse set of students, and continually develop their own skills, especially their teaching practice, to advance student success.

This role requires collaboration across locations with a diverse community of students, colleagues, and external partners. The successful candidate will demonstrate sound judgment and professionalism that contribute to the Institute’s culture and model the behaviors and attitudes we seek to instill in students.

Golisano Institute's values of entrepreneurial spirit, integrity, agility, perseverance, curiosity and care are embedded in the behaviors and actions of the institute community and are a cornerstone to the professional preparation model. The Institute works hard to ensure the community is inclusive so the mission of generating economic opportunities, via successful careers, is maximized.

We welcome applications for any combination of courses listed under the following content or “affinity” areas. In your application, please specify the content areas and specific courses that align with your expertise and interest.

Business Analytics

• Target Courses to Teach: Business Mathematics; Business Technology; Business Analytics I; Business Analytics II; Business Analytics III; AI Data Systems; AI Implementation; AI Business Capstone

Market Development

• Target Courses to Teach: Entrepreneurship I; Entrepreneurship II; Entrepreneurship III; Marketing I; Marketing II; Sales I; Sales II

Financial Management

• Target Courses to Teach: Managerial Economics; Accounting I; Accounting II; Finance I; Finance II

Career Development

• Target Courses to Teach: Career Development I; Career Development II; Career Development III

Albeit a lower immediate priority, we also seek instructors to teach sections of Business Law, Organizational Behavior and Leadership in AI, and Project Management, regardless of whether faculty expertise and experience align with the content areas mentioned above.

Learn more about our courses:

/for-students/professional-certificate-in-business-entrepreneurship

Major Responsibilities

Teaching - 70%

Instructional Design & Delivery: Deliver practice-based instruction using flipped classroom approaches; co-create active learning experiences balancing direct instruction with hands-on activities; co-design assessments aligned with Course Learning Outcomes and Program Learning Outcomes

Collaboration: Participate in weekly instructional team meetings; utilize Canvas LMS and educational technology; co-teach with colleagues to promote integrated, cross-disciplinary learning

Advising - 15%

Mentorship – Advise students in and out of classroom; connect students to support services and career resources; maintain regular office hours

Community & Professional Development - 15%

Community Engagement: Engage Western New York business community

Institute Engagement: Attend Institute and Academic Affairs meetings, and Speaking from Experience sessions; pursue professional development aligned with teaching goals

Schedule & Work Environment

• Academic Calendar: Four 10-week quarters (Fall, Winter, Spring, Summer); 2–3 week breaks between quarters
• Weekly Hours: Monday-Friday, 8:30 AM – 4:30 PM on-site
• Teaching Blocks: Monday/Thursday and Tuesday/Friday, 8:45 AM – 1:00 PM

Required

• Master's degree in relevant field or equivalent professional certification and experience
• 5 – 10 years teaching experience with emphasis on applied learning and active teaching (in higher education or K-12 education)
• Ideal candidates will also have business experience / exposure
• MS Office 365 and educational technology (e.g., Learning Management Systems, ideally Canvas)
• Willingness to collaborate with colleagues at the Buffalo and Rochester campuses, including occasional teaching at either campus and/or remote instruction between campuses
• Commitment to diversity, equity, and inclusion
• Authorization to work in U.S.

Preferred

• Flipped classroom or active learning experience
• Mentoring/advising experience
• Connections to Buffalo/Rochester business community

Please Include the following materials when applying:

1. Cover Letter (1-2 pages): Which position(s); your background; examples of experiential learning/mentoring; alignment between Golisano Institute values and your values; your vision for contribution
2. Resume/CV
3. Teaching Philosophy Statement (1 page): Student-centered approach; balance of instruction and active learning; examples with diverse learners; use of technology

** You will need to combine your documents into a single file before uploading them through the LinkedIn application.

Applicants may apply for multiple positions – please indicate preference order in cover letter.

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN's Products of the Years award in the inaugural Security Operations Platform category. Join a company that's not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We're looking for a Senior Sales Program Manager to be part of making this happen.

We're seeking a strategic and execution-focused Senior Sales Program Manager to drive scalable, high-impact initiatives across our global sales organization and channel partner ecosystem. This hybrid role will own the planning, coordination, and execution of sales programs that accelerate readiness, increase partner engagement, and improve revenue performance.

Position Overview and Objective:

The Senior Sales Program Manager is responsible for:

• Designing and executing global go-to-market programs aligned to sales priorities, product launches, and growth initiatives.
• Developing, delivering, and optimizing enablement content and experiences for internal sales teams and external channel partners.
• Collaborating cross-functionally with product, marketing, operations, alliances and regional sales leaders to ensure GTM readiness.
• Owning program timelines, communication plans, and performance metrics to ensure adoption and measurable impact.
• Building scalable frameworks, enablement content, and tools that accelerate ramp times, rep efficiency and partner activation and engagement.
• Analyzing program and partner performance to identify opportunities for continuous improvement.

Our program managers must have exceptional soft skills in-order to bind cross-functional product and service teams together to ensure they are effective, while minimizing waste and risk. The role requires very strong business acumen, broad understanding of sales processes, leadership, and excellent organizational skills.

Success in this role is predicated on an ability to drive outcomes by emphasizing team strengths to accelerate success while navigating friction and ambiguity.

The ability to build trust with and influence senior leadership is essential. The ideal Program Manager will embody a unique blend of skills in strategic thinking, an eye for detail, artful communication, ability to quickly pivot based business requirements, and to lead varying disciplines of cross-functional teams.

Primary Responsibilities and Duties:

• Strategic Execution Realize sales and channel strategy by proactively helping teams pave the way from concept through launch while ensuring the highest quality of outcomes. Make recommendations on how best to achieve strategy by making sure the team and organization understand desired goals, what success looks like and by ensuring there are clearly established priorities.
• Program Orchestration, Alignment and Communication - Simultaneously facilitate 5-7 major programs at any given time while understanding how the program delivery complexities fit into the bigger product & service delivery vision. This will include planning and managing the timely delivery and operationalization of key sales motions. This position centralizes coordination between the business, sales, channel, customer success, demand and sales development by orchestrating progress from inception to delivery while ensuring alignment. Program managers act as the primary communication liaison for each program by facilitating critical conversations, taking responsibility for shared understanding of status and radiating that information in a consistent and consumable way to stakeholders. Program managers escalate and manage dependencies, issues and risks and ensure action plans are in place and collaborate with other departments to meet target milestones.
• Content Development Responsible for process mapping and content creation for internal and external channel team members. The content can include job aids, training materials, courses and external assets.
• Organizing for Success For each program, ensure that a charter is established with clear objectives, resources, deliverables, and definitions of success; and that all stakeholders are aware of, and aligned with, scope and target milestones. Ensure that the team understands the plan and target milestones. Ensure program level activities are well understood through a regular cadence of team and executive communications, documentation, metrics and processes.
• Meeting Facilitation Demonstrate excellent facilitation skills in moderating meetings. Examples include engaging all participants to facilitate their best contribution, sending agendas ahead of time, establishing clear objectives, managing the process to realize these objectives, capturing key content, and following up promptly on all action items.
• Analytics and Tools Using an understanding of business outcomes and the principles of effective delivery, leverage analytics to radiate actionable information throughout the organization from the team to executive level. Leverage tool capabilities to automate and simplify program activities. Partners with Sales Analytics team to align on core KPIs and metrics that act as the source of truth for the organization. The core data sets must be validated, accurate, complete, and consistent so that best next actions and decisions can be taken.
• Team Participation & Continuous Improvement - Actively contribute to the cohesion and effectiveness of the program management team by adding new ideas, sharing successes and failures, and showing up with a continuous improvement mindset.

Required Skills and Experience:

• 5+ years of sales enablement, channel programs, and/or sales planning experience.
• Experience communicating and representing work to senior leadership, framing discussions to gain valuable feedback, and experience working with technical management teams to develop systems, solutions, and products.
• Analytical and problem-solving experience with large-scale systems.
• Proficient in building trust and establishing relationships across multi-disciplinary teams.
• Aptitude towards establishing and leading teams through multi-disciplinary relationships including sales, customer success, deployment, channel, sales development, product marketing, demand and product organizations.
• Understanding of project and program management skills and methodologies.
• Hands on experience with sales tech stack (Salesforce, LMS platforms, enablement technology).
• Ability to assess risk and, with guidance, drive change management at the program, project, and cross-functional levels.

About Arctic Wolf:

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work USA (2021-2024), Great Place to Work Canada (2021-2024), Great Place to Work UK (2024), and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values:

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting people's and organizations' sensitive data and seeking to end cyber riskwe get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf

Looking for qualified Certified Nursing Assistant (CNA) to join our team!

Location: Windsor Grove Health and Rehabilitation

Job Type: Full-Time/Part-Time - 3pm - 11pm and 11pm - 7am Shifts Available! New Grads Welcome!!

We invest and empower our CNAs for upward movement within the company and in their career. Experienced with prior Long-Term Care, or no experience, no matter where you are in your nursing journey, we are committed to your success. We appreciate our team members and reward exceptional customer service.

Position Summary

The Certified Nursing Assistant (CNA) delivers direct care to residents and patients in accordance with all applicable laws, regulations and life care standards in the health and rehabilitation center (skilled nursing home). CNAs will assist our residents with activities of daily living, personal hygiene and mobility; by prioritizing their wellbeing and ensuring they maintain their dignity and independence.

Minimum Qualifications

• High School diploma or GED.
• Must be 18 years of age.
• Completion of a state-approved CNA certified nursing assistant certification course.

Pay and Benefits

Competitive salary commensurate with experience Comprehensive health, dental, and vision insurance 401(k) Paid time off and holidays

Why You'll Love Working with Us

• Meaningful Work: Make a lasting impact on the health and well-being of our residents.
• Team-Oriented Culture: Work alongside experienced professionals who value collaboration and compassion.
• Career Growth: Opportunities for professional development and advancement.

Why Join Our Team

Get paid in advance with us: We offer access to your earned but unpaid wages.

Build your own schedule: Pick up shifts when and where you want to work. We have an easy-to-use scheduling app to find and book open shifts or request additional hours.

Shift options: Mornings, afternoon, and night shift options available. Additional hours by request.

Innovative Purchasing Program: That allows you to buy thousands of products (technology, furniture, clothing, etc.) and pay over time. Zero interest, no credit check, no hidden fees.

Access to online learning 24/7: Our LMS offers free courses for senior care, health and human services industry. Use for free to help satisfy certifications or professional development. Available via computer or mobile, and many courses offer alternative languages.

Phone and auto discounts: Up to 20% on employee personal wireless accounts and auto rentals through designated vendors.

Employee Assistance Fund: In unexpected catastrophic situations you can confidentially apply for help.

Advocacy and Community Impact: We are committed to making a positive impact on the communities we serve. We partner with local organizations, host educational events, and advocate for policies that improve the health and lives of older adults everywhere.

About Us

We strive to be the leading provider of compassionate, comprehensive care that supports the physical, mental, and emotional well-being of patients, while also promoting respect and autonomy. Our goal is to create an environment where patients thrive, not just survive - where every aspect of their well-being is nurtured, from health and safety to social connections and quality of life.

We have innovative solutions for better health. As part of our commitment to excellence, we leverage the latest in healthcare technology to provide better outcomes for older adults. From telemedicine services and remote health monitoring to advanced diagnostic tools and customized wellness programs, we use innovation to make patient care accessible, efficient, and effective.

We also embrace new treatments, therapies, and approaches that can improve quality of life, whether it's through pain management, physical rehabilitation, or mental health support. By staying at the forefront of healthcare trends and continuously evolving our services, we ensure that patients receive the best possible care.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply now! Our application process is quick and easy.

ANF is seeking a Business Systems Support & Training Specialist. This role is responsible for supporting, troubleshooting, and maintaining business applications, with a strong focus on CMiC (ANF's ERP), ensuring seamless operation for both enterprise users and field teams. In addition to day-to-day support, this role plays a critical role in training, onboarding, and capability development across the organization.

Why Join Us?

We are a growing Company serving the South Florida Market for over 40 years. We are dynamic, innovative and focused on delivering our clients successful and on-time projects looking for dedicated individuals seeking opportunities to become a vital part of a team that truly values all construction project management has to offer. At ANF Group, we are committed to building exceptional projects and fostering a work environment where innovation, collaboration, and professionalism thrive.

Company Benefits:

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth

Responsibilities include:

Business Systems & CMiC Support

• Provide hands-on support for CMiC users across enterprise and field teams.
• Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance.
• Manage user accounts, security settings, and system access for CMiC and other business systems.
• Assist with CMiC configurations, module updates, and troubleshooting.
• Ensure data integrity and accuracy within CMiC for reporting and operations.
• Serve as the primary point of contact for CMiC-related issues and escalate when needed.
• Help field teams troubleshoot CMiC mobile and on-site system access issues.
• Support business units in leveraging CMiC for project tracking, cost management, and reporting.
• Assist in testing, updating, and rolling out new CMiC features or system upgrades.
• Work closely with IT, finance, and operations teams to support business system needs.
• Coordinate with CMiC support and vendors to troubleshoot and resolve system issues.
• Major incident management and companywide communication.

Training, Onboarding, and Learning Enablement

• Own and support training and onboarding for both new and existing employees related to CMiC and other core business systems.
• Design, build, and maintain a clear, structured training curriculum, including role-based learning paths.
• Deliver live training sessions, workshops, and onboarding sessions for new hires and existing employees.
• Partner with business leaders, IT, and Build U stakeholders to align training content with operational needs and organizational priorities.
• Create and maintain user guides, training materials, knowledge bases, standard operating procedures, and troubleshooting FAQs to support self-service learning.
• Identify skill gaps and recommend training improvements to continuously raise system proficiency and effectiveness.
• Support change management efforts by preparing users for system updates, new functionality, and process improvements.
• Measure training effectiveness and continuously refine content to improve outcomes and adoption.

Qualifications

Education:

• Bachelor’s degree in Information Systems, Business, or a related field.

Experience:

• 2-4 years of experience in business systems support, IT support, or technical training.
• Demonstrated experience delivering end-user training, facilitating workshops, and supporting onboarding for new and existing employees.
• Experience designing, developing, and maintaining structured training curricula, learning paths, and documented learning modules.
• Experience creating and managing content within a Learning Management System (LMS) or similar training platforms (e.g., course creation, updates, tracking completion).
• Ability to translate complex technical concepts into clear, user-friendly training materials for diverse audiences.
• Experience developing user guides, job aids, knowledge bases, and self-service learning resources.
• Hands-on experience with CMiC highly preferred.
• Experience troubleshooting ERP systems, business applications, and integrations.
• Strong problem-solving skills, attention to detail, and a continuous improvement mindset.
• Excellent written and verbal communication skills, with confidence presenting and training cross-functional groups.
• Proficiency in Microsoft applications (Excel, Word, Outlook; Power BI is a plus).

The Business Systems Support & Training Specialist plays a critical role in both system reliability and organizational capability building. This role goes beyond technical support by helping standardize training, elevate system usage, and reinforce ANF’s commitment to continuous learning through the Build U initiative. The position provides an opportunity to develop deep expertise in CMiC system administration, training design, and business process improvement while directly impacting adoption, efficiency, and employee development across the organization.

Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status.

**Company conducts post-offer, pre-employment drug screening, background check, and Motor Vehicle Report.