Link Technical Talent Jobs in Usa

Technical Operations Leader / Sr Maintenance Leader

• Champion a culture of safety and accountability across all maintenance functions
• Provide strong operational leadership to a team comprised of an a Data Analyst, and Maintenance Manager with five Supervisors and approximately one hundred Technicians across four shifts
• Establish clear systems, processes, and communication routines that ensure consistent execution, timely information flow, and disciplined adherence to commitments
• Lead the site's maintenance and engineering strategy to improve equipment reliability, reduce downtime, and drive OEE performance
• Own the R&M budget, ensuring accurate forecasting, disciplined spend management, and tight MRO inventory control
• Oversee the site's capital project portfolio, including planning, prioritization, execution, and stakeholder alignment for largescale investments
• Serve as the primary point of contact for facility management acting as the site lead for coordination with the outsourced facilities services vendor
• Use data and performance analytics to identify trends, risks, and improvement opportunities, ensuring issues are escalated and addressed proactively
• Drive continuous improvement initiatives that enhance reliability, efficiency, and longterm asset health
• Ensure documentation, work processes, and maintenance systems are accurate, current, and consistently followed
• Develop technical and leadership capability across engineering, maintenance, and supervisory teams
• Conduct ongoing performance management and ensure timely completion of reviews, coaching, and development plans
• Collaborate crossfunctionally with Operations, Quality, Supply Chain, and Site Leadership to align priorities and support 24/7 production needs
• Ensure compliance with site policies, regulatory requirements, and safety standards

• Salary range: $ 130,700 - $179,800
• Bonus eligible
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility
• Benefits eligible Day 1!

• Bachelor Degree in Technical area preferred (Engineering or related field of study, TPM based educational training) with 7 years manufacturing experience, preferably in fast paced food, pharmaceutical or beverage products environment
• Demonstrated management or supervision experience in the maintenance or production in the area of high volume production manufacturing
• Must be able to work flexible shifts and weekends as business needs dictate
• TPM Certifications, Lean Six Sigma, and/or continuous improvement strategy highly desired.
• Strong experience with plant maintenance software; SAP and Planview highly preferred.

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be anemployer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure:
KDP uses artificial intelligence toassistwithinitialresume screening and candidate matching. This technology helps us efficientlyidentifycandidates whose qualifications align with our open roles.If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly in lieu of clicking Apply.Please include the job title and location or Job ID # in the email subject line.

Job Title: CAE Durability Engineer – Technical Specialist

Location: Detroit, Michigan, USA

Position Overview

We are seeking a highly experienced CAE Durability Engineer – Technical Specialist to lead the structural durability and fatigue validation of critical vehicle systems. This role is responsible for driving virtual sign-off processes, advanced simulation analysis, and correlation between simulation models and physical testing to ensure the durability and reliability of vehicle structures, particularly for electric vehicle architectures.

The ideal candidate will serve as a subject matter expert (SME) in structural durability, guiding engineering teams through simulation-based design validation while collaborating cross-functionally with design, manufacturing, and testing teams.

Job Duties for Durability CAE Tech Specialist

Core Responsibilities

• Virtual Sign-off & Validation: Lead the structural durability and fatigue sign-off for critical systems like body structures, frames, and electric vehicle (EV) battery trays before physical prototype builds.
• Advanced Simulation Leadership: Oversee complex, full-vehicle explicit and implicit dynamic simulations (e.g., ground strikes, curb strikes, and cyclic loading) to assess structural resilience.
• Model Correlation: Drive the alignment between virtual simulation models and physical test results from proving grounds or lab rigs to ensure predictive accuracy.
• Root Cause Analysis: Use physics-based principles and simulation data to diagnose and resolve durability failures from early development through production.
• Technical Mentorship: Act as a \"subject matter expert\" (SME), coaching junior engineers and developing new CAE methodologies.
• Cross-functional Collaboration: Engage with design, manufacturing, and \"Road Load\" teams to develop design load targets and ensure lessons learned are integrated into future vehicle architectures.

Key Technical Skills & Qualifications

• Simulation Software Expertise: Mastery of CAE tools such as Abaqus, Nastran and fatigue solvers like nCode DesignLife or FEMFAT.
• Material Science Knowledge: Deep understanding of fatigue life prediction, plasticity, ductile failure, and metal joining methods (e.g., welding in HSLA steels or cast materials).
• Data Processing: Proficiency in pre-processors ANSA or HyperMesh and Post-processors HyperView or Meta/Post. Familiarity in scripting languages like Python or MATLAB for automation would be a plus.
• Communication & Presentation: Excellent communication skills, both written and verbal, with a proven ability to translate complex data into clear technical and executive presentations for leadership decision-making
• Experience: Requires 10+ years of experience in structural components and CAE correlation for specialist roles.

Special Considerations:

• AI & Machine Learning:
• Proficiency in applying Reduced Order Modeling (ROM) and Neural Networks to accelerate traditional CAE simulations.
• Experience using AI-driven design tools (e.g., Altair PhysicsAI or Ansys SimAI) to predict stress and strain fields without full solver runs.
• Knowledge of Generative Design algorithms to optimize topology for durability and mass reduction.

Company Description

Chemspire Ingredients specializes in distributing high-quality cosmetic ingredients to the personal care industry. As a trusted partner, Chemspire Ingredients represents Symrise, a globally recognized multi-billion-dollar manufacturer of flavors, fragrances, and cosmetic ingredients. Our company is dedicated to providing innovative solutions and exceptional service. We serve a diverse clientele with a focus on quality and technical excellence.

Role Description

This is a full-time hybrid role for a Technical Sales Representative specializing in cosmetic ingredients. Based in Boonton, NJ, the role allows a combination of on-site customer meetings and periodic work-from-home flexibility. Key day-to-day tasks include developing customer relationships, identifying client needs, delivering technical presentations, and promoting effective sales strategies. Additionally, the position involves offering technical guidance, staying current on industry trends, and collaborating with team members to meet client expectations and company goals. Position will focused on selling to tri state personal care customers. In addition travel to Midwest, Texas and California may also be required.

Qualifications

• Proficiency in Technical Sales and Sales with a strong understanding of the cosmetic ingredients market
• Experience in Customer Service and fostering client relationships
• Excellent Communication skills, both verbal and written
• Ability to provide product Training and create impactful presentations
• Strong problem-solving skills and a results-oriented mindset
• Bachelor's degree in Chemistry, Biology, Business, or a related field is preferred
• Prior experience in the cosmetics or personal care industry is advantageous

TOP SKILLS PER MGR:

1. Pharma Industry Experience

2. Experience w/GxP documentation required (not GMP)

3. SOP Writing expertise

4. Patient Safety knowledge/experience (HUGE PLUS)

Job Summary:

We are seeking a skilled Technical Writer/Procedure Document Specialist to collaborate with colleagues, customers, and stakeholders on projects focused on process enhancement and continuous improvement within the Technical Writing Group. This role will emphasize the development of procedural documentation in a GxP environment, ensuring compliance and operational effectiveness, while also producing training materials and job aids.

Key Responsibilities:

- Lead a multidisciplinary team of subject matter experts, business process owners, and key stakeholders in the development, revision, enhancement, implementation, and maintenance of process and procedural documentation.

- Plan and manage multiple process development projects simultaneously, ensuring timely delivery of targeted outcomes.

- Create and write content for training programs, including user-friendly training materials and job aids that support process understanding and application.

- Utilize your knowledge of global regulations within a GxP environment to create processes and related documentation that adhere to regulatory requirements, support corporate compliance, and are inspection-ready.

- Contribute to compliance and audit/inspection readiness strategies and plans, ensuring all documentation meets necessary standards.

- Evaluate global procedural documentation against evolving industry and regulatory requirements, audit/inspection findings, and corporate policies; recommend changes as necessary based on feedback, trends, and best practices.

Qualifications:

- Education: Minimum of a BA or BS required; an advanced degree in a relevant field is desirable. Degree or professional certification in process design or change management is a plus.

Experience:

- Minimum 3+ years of experience in the design and documentation of pharmaceutical business processes and change management required.

- Experience in process training development, delivery, and/or implementation is preferred, including the creation of training content and job aids.

- GxP environment experience required

- Project Management Skills: Proven ability to manage multiple projects simultaneously; PMP certification is an advantage.

- Technical Writing: Background in pharmaceutical technical writing and development of Standard Operating Procedures (SOPs) is essential.

- Organizational Skills: Strong organizational abilities, planning, and multitasking skills; capable of prioritizing multiple projects while meeting tight deadlines.

- Adaptability: Ability to work effectively under pressure and adapt to changing situations with attention to detail.

- Technical Proficiency: Proficient in common desktop tools, including MS Word, MS Excel, MS Project, and Visio and PowerPoint. Sharepoint and MS Teams and Forms a plus.

- Communication Skills: Strong verbal and written communication skills with an in-depth under-standing of pharmaceutical business processes, regulations, guidelines, and industry standards relating to compliance.

Critical Skills/Experience

1) Experience in a GxP environment

2) Strong project management skills with a proven ability to manage multiple projects simultaneously

3) Background in pharmaceutical technical writing, specifically Standard Operating Procedures (SOPs)

4) Ability to create training materials and job aids that facilitate process understanding and implementation

5) Proficiency in using Visio for process mapping and diagram creation

6) Ability to work on critical initiatives under pressure while maintaining a keen attention to detail

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.

Sika is looking for a Technical Service Representative to join its growing team in the Kansas City, Missouri area. The TSR is responsible for monitoring the installation of Sika Sarnafil Roof Systems to ensure correct application procedures are followed. This is an outdoor position that requires extensive traveling to job sites. This individual performs warranty inspections and conducts training sessions for roofing contractor personnel. This position reports to the Regional Technical Manager.

Specific Responsibilities:

• Training of applicators to properly and efficiently install Sika Sarnafil roofing and waterproofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed.
• Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good roofing practices and Sarnafil specifications through documentation with field reports. Help to resolve installation problems and issues as they arise.
• Conducting final inspections for technical acceptance for warranty issuance.
• Act as the liaison between the applicator, General contractor, consultant, architect, building owner, and Sarnafil during the installation process.
• Advising Technical Manager concerning progress, issues, problems project needs.
• Assist Sales and others with pre-job meetings, roof surveys, and warranty claim issues.
• Following up on leak and warranty claim calls, and complete necessary Sarnafil repairs as needed.
• Inspection of existing Sarnafil roofs for warranty transfers, warranty extensions, and annual inspections.
  
  

• High School Diploma, preferably Associate degree
• 2-5 years of work experience in the roofing industry
• Technical knowledge of single-ply roof membrane installation, ideally Sarnafil
• Good written and verbal communication skills
• Ability to travel extensively within the region, some overnight travel (via car, train and plane)
• Computer literacy
  
  

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, Paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Location: Hybrid: Los Angeles, Remote: Pacific Time Zone

Department: Game Design

Employment Type: Full-time

About the Role:

Refactor Games is a AAA sports video game studio. We are developing the next generation of professional football (soccer) video games using Unreal Engine 5.

We are seeking a highly skilled Technical Game Designer to design, implement, and iterate core game systems that define how our AAA European football video game feels, behaves, and engages players — across gameplay, modes, progression, and meta structures. You’ll work hands-on within Unreal Engine (Blueprints and scripting) to prototype, tune, and ship systems while bridging the gap between creative design vision and engineering execution.

In this role, you’ll collaborate closely with designers, engineers, animators, UX, and production to ensure our football systems, from player mechanics to match-level logic, are robust, reusable, well-documented, and optimized for performance.

** All applications must include a Cover Letter. Please detail your past experience with Sports Game development and relevant soccer experience/fandom, if applicable. **

Experience:

• 3+ years of professional game design or technical design experience.
• Including work on at least one shipped title (AAA or high-quality).

What You'll Work On:

• Implement gameplay systems using Unreal Engine Blueprints and gameplay scripting, ensuring fidelity, performance, and scalability across content.
• Prototype new systems and features rapidly in editor and iterate based on feedback from design reviews and playtests.
• Collaborate with engineering to define architecture, data flow, and scripting standards for game systems.
• Tune system behavior for balance, player experience, and performance, using telemetry and designer instinct.
• Work with multidisciplinary teams (AI, animation, UX, economy, live ops) to ensure game systems integrate cleanly across features.
• Write clear documentation including design specs, variable definitions, use cases, and technical expectations.
• Debug gameplay logic and support QA in identifying issues, performance bottlenecks, and systemic edge cases.
• Support ongoing game content updates, seasonal content pipelines, and live tuning processes.

Requirements:

• Hands-on experience with Unreal Engine 5 workflows, including Blueprints and gameplay scripting.
• Strong understanding of gameplay systems design, including mechanics, progression logic, and modular systems.
• Ability to implement, test, and optimize systems in engine with iterative prototyping.
• Ability to work collaboratively with programmers and other designers to deliver system features.
• Solid documentation and communication skills, articulating design intent and technical constraints.
• Passion for football (soccer) games and understanding of how systems support player engagement.

Bonus Points:

• Experience working on sports titles or competitive multiplayer games.
• Familiarity with networked gameplay replication, gameplay abilities, and data-driven systems.
• Experience with Unreal Engine C++ integration, data asset workflows, and gameplay scripting conventions.
• Ability to leverage player data and analytics to refine systems over time.
• Experience designing systems for live content cadence, progression balance, and seasonal features.

What We Offer:

• Opportunity to influence core systems in a major AAA football game and work on cutting-edge features.
• Cross-discipline collaboration with designers, engineers, and live operations teams.
• Competitive compensation, and benefits.
• Career growth opportunities into Senior or Lead Technical Design positions.

**Travel Role up to 75%** 3 weeks onsite/1 week work from home**

SITE MEP Technical Coordinator

The SITE MEP Technical Coordinator will work alongside a Sr. MEP Technical Coordinator and work with the customer as electrical equipment (UPS and Switchgear) is being installed at the customer. He or she shall understand the design documents, specifications, references, drawings, submittals, equipment lists, Arc Flash Studies, startups and commissioning compliance documents and all owner project requirements and develop and create strategies for successful installation of the electrical equipment. The SITE MEP Technical Coordinator’s role will support in coordinating the owner’s project requirements (OPR) with the onsite activities to ensure compliance and work with the commissioning authority or the owner designated representative along with the Project Team. Based on their engineering training and expertise, they will need to be able to troubleshoot and invent and create solutions. They will be an onsite representative of the client onsite and with a roughly 60/40 technical/coordination split.

Responsibilities:

• Project Planning: Review contract documents, including but not limited to drawings, submittals, equipment list, Arc Flash studies, startups & commissioning compliance to ensure they meet the basis of the design.
• Communication: Strong communication skills between field staff and other stakeholders
• Quality Assurance: verification processes to ensure that systems meet project requirements including installation means and methods
• Assist in project status and information in the form of formal briefings, on the weekly MEP call
• Attend regular project meetings to address action items and project schedule.
• Understand site safety including LOTO and PPE
• PMQ, punch list item closeout
• Assist w/ yellow tag inspections
• Represents company in a professional manner, self-motivated productive, and enthusiastic team member
• Must be dependable to achieve the target within the established time frames

Required Skills and Education

• Engineering degree (electrical and/or mechanical) (may be learned from job experience and other instruction)
• Professional Engineer (PE) Project Management Professional (PMP), Certified Electrical Engineer (CEE), (electrical and/or mechanical) Electrical Journeyman, electrical-related Trade School (may be learned from job experience and other instruction)
• 8+ years of construction background, preferably electrical.
• 2+ years of Site Super/PM experience
• Commissioning exposure/experience with data center equipment is a plus
• Proficient in Procore.
• Understand the functionality of ATS, UPS, Switchgear.
• Adept at reading blueprints and associated building information - submittals/specs/one-line
• Strong knowledge of Microsoft, projects, workbooks, excel, word and outlook, Adobe/PDF editing
• Ability to work effectively with co-workers across all business units.
• Willing to travel within the continental United States

Qualifications/Experience/Certifications

• Installation and field experience in the electrical industry including data center work or commissioning data center equipment, data center installation, FSR-type work
• OSHA 30 within the first 30 days of employment
• NFPA 70E training within the first 30 days of employment
• First Aid/CPR

Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.

About the Role

As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.

Responsibilities

• Help Desk Support:
• Respond promptly to incoming technical support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
• Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
• End-User Assistance:
• Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
• Educate users on basic IT concepts and best practices to prevent recurring issues.
• Ensure a positive customer experience by providing empathetic and courteous service.
• Software and Application Support:
• Install, update, and configure software applications and operating systems for end-users.
• Troubleshoot software-related issues, including application errors and compatibility problems.
• Collaborate with other teams for advanced software support and escalation.
• Hardware Support:
• Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
• Coordinate hardware repairs and replacements when necessary.
• Maintain an accurate inventory of hardware assets.
• Network Support:
• Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
• Escalate complex network issues to the appropriate team for resolution.
• Documentation and Knowledge Sharing:
• Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
• Document common issues and resolutions to expedite future problem-solving.
• User Training:
• Conduct user training sessions on IT tools, security awareness, and best practices.
• Provide guidance on password management and security protocols.
• IT Policy Adherence:
• Ensure end-users adhere to IT policies and security protocols.
• Report any potential security breaches or policy violations promptly.
• Continuous Improvement:
• Participate in team meetings and share insights for improving the Help Desk support process.
• Stay updated on the latest IT trends and technologies through training and self-study.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in technical support, particularly in a Help Desk environment.
• Strong knowledge of Windows operating systems.
• Familiarity with common software applications, productivity tools, and collaboration platforms.
• Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
• Exceptional communication and customer service skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.

The Laboratory Technical Associate is integral to supporting laboratory operations. This position aims to promote a staff member into a technical role with a bachelor's in biological science (biology, chemistry, etc.) that has not completed a medical technology course and obtained ASCP certification. This position involves internal specimen processing and the shipment of specimens for testing elsewhere. Some specimen testing will be performed depending on the complexity of the testing. In addition, the Laboratory Technical Associate will maintain inventory and assure that equipment and supplies are clean and in working order according to stringent procedures and protocols.

Minimum Education

• 
  
• Bachelor's degree in biological sciences.
  

Minimum Work Experience

• 
  
• Three years of prior experience in a laboratory environment preferred.
  

Required Licenses/Certifications

• 
  
• Required to obtain ASCP certification within two years of hire.
  

Required Skills, Knowledge, and Abilities

• 
  
• Demonstrated strong knowledge of basic computer skills, including Microsoft Office software products.
  
• Knowledge of medical terminology.
  
• Demonstrated good communication skills, both written and verbal.
  
• Ability to be organized and establish day-to-day priorities.
  
• Highly discreet, able to routinely handle confidential materials.
  

Pay Rate: $21.96 - $31.99

#PM24

Compensation details: 21.96-31.99 Hourly Wage

PIa5f8b2511468-3631

Job Description

• Competitive hourly base pay + bonus opportunities after training
• Full health benefits (Medical, Dental, Vision)
• Cell phone benefits ($25/month per line; restrictions may apply)
• Referral for Life Program™ and abundant advancement opportunities

• High School Diploma or equivalent required
• 1 - 2 years minimum previous customer service call center experience
• 1+ years of previous tech support experience preferred
• Ability to type 35 WPM with 90% accuracy or higher
• Open availability to work any time within our operating hours outlined below

• Monday-Sunday, 8:00 a.m.-8:00 p.m. EST

• 4 weeks, typically Tuesday - Saturday, 8:00 a.m.-5:00 p.m. EST (subject to change based on business needs)
• Attendance: 100% required

• Receive inbound calls from customers experiencing service interruptions or technical issues
• Perform basic troubleshooting for common internet and usage-related issues
• Diagnose issues using approved tools, scripts, and troubleshooting procedures
• Create, update, and manage trouble tickets in the ticketing system
• Escalate unresolved or complex issues to appropriate internal teams following standard processes

• Provide exceptional customer service with a customer-first mindset
• Educate customers on product features, service functionality, and common troubleshooting steps
• Assist customers with service upgrades, changes, and general account inquiries
• Respond to customer questions via phone and/or electronic communication channels

• Explain billing statements, charges, adjustments, and payment activity
• Educate customers on billing processes and available payment options
• Resolve basic billing-related inquiries or route appropriately when needed

• Accurately document customer interactions and resolutions
• Enter, test, update, close, or cancel tickets per company procedures
• Navigate multiple systems and applications simultaneously
• Maintain awareness of service outages and customer-impacting events

• Professional demeanor and strong interpersonal skills
• Ability to diagnose and resolve basic hardware, software, and network issues
• Ability to gather accurate information, respond effectively, and adapt to customer needs
• Logical thinking and structured issue resolution
• Ability to manage multiple interactions and meet SLAs
• Effective probing and listening skills to identify customer needs
• Strong verbal communication skills
• Working knowledge of computers and MS Windows
• Willingness to learn new systems, tools, and processes in a fast-paced environment
• Ability to navigate multiple screens and systems simultaneously
• Strong multitasking and attention to detail
• Minimum typing speed of 35 WPM with 90% accuracy or higher
• Ability to follow direction, accept coaching, and apply feedback

• Ability to work in a 24/7 call center environment , including evenings, weekends, and holidays
• Fast-paced, customer-facing role requiring sustained phone and system use