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Description

Reporting to the General Manager the IT Manufacturing Systems Analyst will help to support and optimize our manufacturing operations through effective use of our information technology systems. This position will be responsible for analyzing, designing, implementing and supporting IT systems critical to our production environment, ensuring efficiency, accuracy, and data integrity.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time:

• Serve as a primary point of contact and subject matter expert for IT-related issues and projects within the manufacturing environment.
• Work with stakeholders to understand business goals and accordingly plan system roadmap and strategy.
• Collaborate with manufacturing, engineering, quality, and other cross-functional teams to understand their business needs and translate them into technical requirements.
• Analyze existing manufacturing systems and processes to identify areas for improvement, optimization, and automation.
• Participate in the selection, implementation, and configuration of new manufacturing systems, including ERP, MES, PLM, and other related applications.
• Manage relationships with vendors for new and existing software to optimize existing functions and identify new IT solutions that continue to meet the needs of the business.
• Act as a liaison between business groups and IT teams to discover, plan and coordinate IT projects and enhancements.
• Develop and maintain system documentation, including process flows, configurations, and user guides.
• Provide technical support and troubleshooting for manufacturing systems, resolving issues in a timely and effective manner.
• Assist in the development and execution of test plans for system implementations, upgrades, and modifications.
• Participate in training end-users on manufacturing systems and processes.
• Ensure data integrity and security within manufacturing systems.
• Develop and generate reports and dashboards to provide insights into manufacturing performance and identify trends.
• Contribute to the development and implementation of IT policies and procedures within the manufacturing context.
• Manage small to medium-sized IT projects related to manufacturing systems.
• Ability to work in a global team environment and coordinate with multiple IT teams as needed.
• Ability to learn and research to keep up with software trends and product releases in manufacturing industry to identify automation and process improvement opportunities

Requirements

Education:

Bachelor’s degree in information technology, Computer Science, Engineering, or a related field. Equivalent experience may be considered.

Experience:

• Minimum of 3 years of experience working as a Systems Analyst or in a similar IT role within a manufacturing environment.
• Strong understanding of manufacturing processes, such as production planning, shop floor control, quality management, and supply chain.
• Experience with one or more enterprise-level manufacturing systems (e.g., ERP - SAP, Workwise, Microsoft Dynamics; MES; PLM).
• Proven ability to plan and execute transition between old and new business systems and processes as needed.
• Proficiency in data analysis and reporting tools (e.g., SQL, Excel, Power BI).
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication, interpersonal, and collaboration skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong understanding of integrations between manufacturing systems and other business systems (e.g. ERP).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

• Thorough understanding of system development life cycle models and methodologies
• Thorough understanding of IT systems and processes
• Demonstrated effective interpersonal, verbal and written communication skills
• Ability to thrive in a diverse, collaborative, team-oriented environment where change occurs often
• Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
• Unwavering attention to detail and commitment to world-class quality
• Ability to embrace deadlines
• Able to project a positive and professional demeanor to all internal and external contacts

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• Responsible for providing assistance in the acquisition, negotiation and renewal functions related to IT vendor contracts. Register vendors for IT contracts and manages databases for IT vendor contracts.
  
• 35% Assists in the acquisition, negotiation, and renewal functions related to IT vendor contracts. Reviews, analyzes and creates hierarchy for IT vendor agreements. Maintains and updates various IT vendor databases in support of area workflow and department projects.
  
• 35% Perform quality reviews of databases to ensure agreements are entered correctly. Works with staff to correct and advise of proper protocols.
  
• 10% Trains and assists new employees with processes and procedures of the databases. Creates work instructions, procedures and standards for databases.
  
• 10% Request vendor registrations from new and established vendors and assists IT Payables with finalizing the required documentation.
  
• 10% Creates, reviews, maintains, and completes various reports for management.
  

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• This position manages key vendor and contract activities, including requesting vendor registrations and assisting IT Payables with required documentation.
  
• Responsibilities include supporting renewal functions for critical IT vendor contracts, reviewing and analyzing reports for senior leadership, and collaborating closely with the Chief Negotiator, IS Negotiation team, and key vendors.
  
• The position also involves maintaining and updating IT vendor databases to ensure accurate workflow and support department projects.
  

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• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
  

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• This department operates in a fast-paced environment, supporting a wide range of customers across BCBSSC and most of various lines of business. Our work often involves tight deadlines, with busy end of quarters, a very busy end of year for renewals, and at times it may require overtime to meet critical deliverables.
  
• We're a close-knit team that values collaboration and support. While we work in a high-functioning environment and pride ourselves on being hardworking, we also make space for fun and positivity.
  
• We partner closely with other teams across the AIMS organization. Our culture is a safe, inclusive space where everyone feels accepted and respected, and we welcome diverse perspectives.
  

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• 4 years project coordination or other related work experience.
  

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• Bachelor's Degree
  
• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
  

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• Excellent organizational skills and quality research skills.
  
• Excellent verbal and written communication skills.
  
• Demonstrated skills to work with and assist others.
  
• Ability to acquire in-depth knowledge of department functions, procedures and workflow.
  
• Analytical or critical thinking skills.
  
• Good judgment skills.
  
• Ability to handle confidential or sensitive information with discretion.
  
• Ability to work in a team environment and prioritize work effectively.
  
• Ability to assist in the preparation, documentation, and presentation of recommendations to management.
  

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• Microsoft Office.
  
• Vendor Management experience
  
• Experience communicating with executive level management
  
• Service Now Experience
  

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• Smart Cloud Control Desktop
  

The Web Content Manager plays a critical role in ensuring the quality, consistency, and effectiveness of Creighton's internal online content. This position involves overseeing web content management platforms including Salesforce CMS and Gather Content by Bynder including workflow, publishing, and management processes. The Web Content Manager also ensures compliance with governance and policies for significant changes and will work closely with university partners across various business units.

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• At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  
• Web Content Administration and Management
  
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  • CMS Management:
    
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    • Oversee the utilization of CMS platforms (e.g., Salesforce and Drupal) by the University. Coordinate with University Communications, IT Leadership and others to ensure environments are meeting priorities.
      
    • Utilize content operation platforms like Gather Content to streamline content collection from various stakeholders throughout the campus. Manage templates, taxonomies, workflows, and updates within the application.
      
    • Collaborate with stakeholders to gather content requirements.
      
    • Coordinate content requests, deadlines, and approvals.
      
    • Manage content publishing, updates, and archiving.
      
    
    
  • Content Curation:
    
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    • Curate content from internal teams, subject matter experts, and external contributors.
      
    • Ensure content aligns with brand guidelines and user needs. Provide feedback as necessary to content providers.
      
    • Ensure all content aligns with brand voice, style, and messaging.
      
    • Taxonomy and Metadata
      
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      • Define content categories, tags, and metadata.
        
      • Optimize content discoverability and organization.
        
      
      
    • Provide training and access to users across the University to manage their own content and provide best practices to aid in maintenance of information.
      
    
    
  
  
• Content Management Processes:
  
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  • Workflow Design:
    
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    • Develop efficient content workflows (creation, review, publishing).
      
    • Define roles and responsibilities within the content lifecycle.
      
    
    
  • Version Control:
    
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    • Establish versioning protocols (e.g., semantic versioning).
      
    • Maintain version history for content updates.
      
    • Implement change tracking and approval mechanisms.
      
    
    
  • Content Archiving:
    
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    • Regularly review and archive outdated or irrelevant content.
      
    • Ensure proper redirection for removed pages.
      
    
    
  • Taxonomy and Metadata:
    
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    • Develop a taxonomy for categorizing content (tags, categories).
      
    • Apply relevant metadata to improve searchability.
      
    • Enhance content visibility in search results.
      
    
    
  
  
• Search Engine Management and Review:
  
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  • Keyword Research:
    
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    • Collaborate with users to identify relevant keywords.
      
    • Analyze search volume, competition, and user intent.
      
    • Optimize content for search engines.
      
    
    
  • Best Practices:
    
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    • Ensure content follows guidelines (meta tags, alt text, internal linking).
      
    • Optimize content around terms and phrases as necessary to best support internal audiences.
      
    • Monitor rankings and adjust strategies as needed.
      
    
    
  
  
• Business Unit Engagement:
  
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  • Stakeholder Collaboration:
    
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    • Work closely with university partners to understand content needs.
      
    • Align content with goals.
      
    
    
  • User-Centric Approach:
    
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    • Advocate for user needs and preferences.
      
    • Gather feedback from university partners and end-users.
      
    
    
  
  
• Organizational Governance:
  
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  • Change Management:
    
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    • Collaborate with governance committees for significant content changes.
      
    • Obtain approvals for significant content changes (e.g., homepage updates).
      
    
    
  • Policy Adherence:
    
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    • Ensure compliance with content policies (branding, legal, accessibility).
      
    • Educate content contributors on guidelines.
      
    
    
  
  

Qualifications:

* Bachelor's degree in communications, Marketing, Information Technology or related field.
* Proven experience (typically 3+ years) in web content management at a University or relatively similar organization.

Knowledge, Skills, and Abilities:

* Familiarity with CMS platforms and best practices; ideally experience with Salesforce CMS and/or Gather Content
* Excellent communication skills and attention to detail.
* Ability to balance creativity with organizational standards.
* Excellent Written and Verbal Communication Skills: Effective communication is crucial for working with Campus Partners in creating and managing web content.
* Proficiency in HTML, CSS, and integrating them into a Content Management Systems (CMS).
* Basic Knowledge of SEO Best Practices.
* Attention to Detail and Strong Editing Skills.
* Ability to Work Under Tight Deadlines, and coordinate the work of other content developers around the organization.
* Strong Analytical and Problem-Solving Skills: Analyzing web traffic data, identifying trends, and making data-driven decisions.
* Understanding of Web Design Principles and UX Best Practices.

Licenses/Certifications

* Salesforce Certifications are a Plus

Director, IT Operations & Strategic Programs (Contract-to-Hire)

Are you an experienced Information Systems operations leader ready to make a strategic impact? We’re partnering with a large healthcare organization seeking a Director, IT Operations & Strategic Programs to lead operational strategy and business management for their IT department.

In this role, you’ll help ensure technology teams operate efficiently while aligning IT initiatives with broader organizational goals. This is a great opportunity for a leader who enjoys driving operational excellence, building strong teams, and partnering with executive leadership.

Location: Los Angeles, CA (Hybrid – more onsite initially)

Employment Type: Contract-to-Hire

Compensation: $75–$100/hr. (W2)

What You’ll Do

• Lead operational strategy and business management for the IT/IS organization
• Partner with executive leadership to align IT operations with organizational priorities
• Oversee budget planning, financial management, and resource allocation
• Drive operational efficiency, transparency, and performance improvements
• Implement continuous improvement initiatives across IT teams
• Support workforce development and mentorship, including oversight of an IS Internship Program
• Foster a culture of accountability, collaboration, and innovation

What We’re Looking For

Bachelor’s degree in Information Systems, IT Management, Business Administration, or related field (or equivalent experience)

8+ years of IT/IS operations experience, including budget management and staff leadership

Strong background in operational performance management and process improvement

Experience analyzing operational metrics and implementing actionable improvements

Excellent communication, collaboration, and leadership skills

Strong problem-solving and conflict resolution abilities

Healthcare or hospital IT experience is preferred, but strong candidates from other industries will be considered.

Additional Requirements

• Must be a U.S. Citizen or Green Card holder (no sponsorship available)
• Fire Life Safety Training (LA City) required within 30 days of hire

Why Join?

This is an opportunity to shape the operational backbone of a large IT organization, helping technology teams deliver high-impact work that supports critical healthcare services.

If you’re passionate about IT leadership, operational excellence, and building high-performing teams, we’d love to connect.

SHR Talent’s healthcare client is seeking an IT Field Operations Manager to lead IT support and operations for a partner healthcare practice. The IT Field Operations Manager role is both hands-on and leadership-focused, serving as the primary IT leader onsite while collaborating closely with a centralized IT services team.

The IT Field Operations Manager is responsible for delivering exceptional, white-glove IT service, leading local IT staff, overseeing technical projects, and acting as a trusted liaison between practice leadership and centralized IT teams. The IT Field Operations Manager plays a critical part in ensuring technology services continuously evolve to support clinical and operational excellence.

Responsibilities:

• Act as the primary liaison between practice stakeholders and centralized IT technical support teams
• Lead day-to-day IT operations for the practice, including customer support, escalated ticket resolution, and local IT initiatives
• Ensure timely communication, coordination, and tracking of emergency or escalated issues
• Lead and manage local IT staff, including training, support, performance management, and development
• Oversee and execute technical projects aligned with practice and organizational goals
• Deliver exceptional “white glove” customer service to all end users
• Partner with centralized service delivery teams to improve IT processes, procedures, and service quality
• Provide consistent updates and feedback to practice leadership throughout the lifecycle of technology issues and projects
• Ensure service delivery processes, SLAs, performance metrics, and quality standards align with centralized IT core processes
• Collaborate with IT leadership to research, evaluate, recommend, and implement technology solutions
• Support clinical technology projects, including new clinic openings and practice expansions
• Perform other duties as assigned in support of the organization’s mission to improve patient care

Qualifications:

• Bachelor’s degree in Information Systems or a healthcare-related field preferred
• Minimum of 5 years of progressively responsible experience in IT or technology support
• 3+ years of IT leadership or management experience
• Healthcare IT experience preferred
• Strong knowledge of hardware, software, and network infrastructure
• High-level understanding of computer systems, telecommunications, security, and systems/network administration
• Active Directory user and group management
• Group Policy design, management, and troubleshooting
• Virtual environment management and Microsoft 365 administration
• Working knowledge of Microsoft Server technologies, VMware, and Remote Desktop Services
• Experience with VOIP phone systems (Zoom Phone experience a plus)
• Experience with PowerShell and/or other scripting or automation tools preferred
• Strong written and verbal communication skills with the ability to engage effectively with clinical staff, leadership, and technical teams
• Proven experience as a technical leader delivering effective, scalable solutions
• Healthcare IT experience strongly preferred
• Working knowledge of HIPAA and related security, privacy, and regulatory frameworks
• Strong analytical and critical-thinking skills with the ability to adapt systems and processes as needed
• Demonstrated experience in incident analysis, problem management, and continuous process improvement
• Ability to identify service gaps and act as a hands-on utility player when needed
• Strong leadership, decision-making, and organizational skills
• Ability to multitask, prioritize, and perform under pressure

Position Summary 

The IT Manager oversees the company’s technology strategy, systems, and cybersecurity while coordinating with a third‑party managed IT service provider. This role ensures reliable and secure technology systems that support office staff, project management teams, and field crews. The IT Manager also manages mobile devices, construction software platforms, and technology vendors to ensure efficient operations across the organization.  

Key Responsibilities 

IT Strategy & Leadership 

• Develop and implement the company’s IT strategy aligned with operational goals. 
• Evaluate new technology solutions to improve productivity. 
• Plan infrastructure improvements that support company growth. 
• Lead digital transformation initiatives for field and office operations. 

Managed IT Vendor Coordination 

• Serve as the primary liaison with the third‑party managed IT service provider (MSP). 
• Coordinate system updates, support requests, and infrastructure changes. 
• Monitor vendor performance and ensure service level agreements are met. 
• Participate in strategic IT planning meetings with vendors. 

Construction Technology Systems 

• Set up new users on hardware as needed 
• Administer software including project management, accounting, estimating, and document control platforms. 
• Support platforms such as Procore, Accubid, Sage/Viewpoint, Spectrum Accounting, Adobe, Bluebeam, SharePoint, and AutoCAD support. 
• Assist project managers and field teams with technology tools used on projects. 

Cybersecurity Oversight 

• Work with the MSP to implement cybersecurity protections. 
• Ensure use of MFA, endpoint protection, firewall security, and backup systems. 
• Review security monitoring reports and coordinate remediation actions. 

Infrastructure & Systems Oversight 

• Coordinate maintenance of networks, cloud systems, and Microsoft 365 environments. 
• Ensure reliable connectivity between office locations and jobsites. 
• Oversee backup and disaster recovery systems. 

Mobile Devices & Field Technology 

• Manage company cell phones, tablets, laptops, and mobile hotspots. 
• Coordinate procurement, setup, and deployment of devices for employees. 
• Maintain inventory tracking for all devices. 
• Coordinate wireless carrier plans and billing. 
• Ensure devices are configured with required construction apps and communication tools. 

Technology Procurement & Asset Management 

• Manage purchasing of hardware, software, and licenses. 
• Track IT equipment lifecycle and inventory. 
• Coordinate equipment replacements and upgrades. 

Budget & Vendor Management 

• Assist leadership with annual IT budget planning. 
• Evaluate vendor contracts and pricing. 
• Identify cost‑effective technology improvements. 

Qualifications 

Education 

Bachelor’s degree in Information Technology, Computer Science, or related field preferred. 

Experience 

• 4+ years of IT experience preferred. 
• Experience working with Microsoft SharePoint. 
• Experience supporting construction or engineering firms preferred. 
• Experience with Microsoft 365, cloud infrastructure, and cybersecurity systems. 

Key Skills 

• Vendor management 
• Technology planning 
• Strong communication skills 
• Project management 
• Ability to support office and field personnel 

IT Responsibilities Matrix 

Responsibility 

Internal IT Manager 

Managed IT Provider 

Technology Strategy 

Lead 

Support 

Cybersecurity Policy 

Lead 

Implement / Monitor 

Network Infrastructure 

Oversight 

Maintain 

Help Desk Support 

Escalation / Coordination 

Primary Support 

Mobile Device Management 

Lead 

Assist 

Software Administration 

Lead 

Assist 

Backup & Disaster Recovery 

Oversight 

Maintain 

System Monitoring 

Review Reports 

Perform Monitoring 

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.