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Founded in Chicago, IL, AUSL became the first urban teacher residency in 2001.
Building on 25 years of transformative impact, AUSL is entering into a period of rapid expansion as we work to address the nation's critical teacher shortage.
As part of AUSL's Vision 2030 plan, we're committed to training 500 new teachers a year by 2030.
To learn more about AUSL, please visit our website at: Role Overview At AUSL, we believe instructional coaching is the primary lever for ensuring every student has access to a high-quality educator.
The Teacher Development Coach (TDC) is an instructional expert dedicated to ensuring Teacher Residents are "Day 1 Ready" upon completion of their year-long residency.
Spending 80% of their time in the field , TDCs provide intensive, data-driven support through weekly or bi-weekly observations and collaborative meetings with both Residents and Mentors.
This role focuses exclusively on the foundational clinical "teacher moves" and high-leverage practices that drive student achievement and long-term teacher retention in high-needs urban environments.
Essential Job Functions High-Impact Resident & Mentor Coaching (80%): Accelerate teacher development for a caseload of 20-30 residents through high-frequency observation, real-time side-by-side coaching, and evidence-based feedback using the Teacher Development Guide and Residency Competencies.
This includes evaluating mentor effectiveness, monitoring program benchmarks (attendance and performance tasks), and designing targeted improvement plans to ensure all participants meet rigorous program standards.
Instructional Strategy & Professional Development (10%): Facilitate high-leverage Professional Development sessions throughout the summer and academic year, utilizing program data and observation trends to address instructional gaps.
Provide expert guidance on diverse curricula to ensure residents can plan and execute lessons with high levels of rigor and student engagement.
School Leadership & Strategic Alignment (10%): Partner with school administration to align resident growth with school-wide needs through quarterly classroom walks and calibration sessions.
Facilitate CTR Partnership School Collaboratives and collaborate with leadership to identify and develop a sustainable pipeline of high-quality future mentors.
Requirements: Core Professional Qualifications Instructional Leadership & Urban Education: 4 years of proven ECE-12 teaching success in high-needs urban schools, supported by a Master's degree (preferred) and a valid Illinois Professional Educator License (PEL).
Early Childhood Education experience is a plus.
Must demonstrate a core belief that student outcomes are driven by high-quality teacher development and culturally responsive instruction.
Data-Driven Coaching & Evaluation: 2 years of formal coaching or adult leadership experience (e.g., Department Head, Mentor) with the ability to manage high-volume caseloads.
Proficiency in using student data to drive intervention planning, coupled with specialized knowledge in the Danielson Framework, Elena Aguilar's coaching model, and High-Leverage Practices for diverse learners.
Strategic Communication & Relationship Management: Expert facilitation and interpersonal skills necessary to navigate complex coaching relationships.
Ability to build trust through high emotional intelligence and align school teams around a common instructional focus and district-wide initiatives (e.g., High Quality Instructional Materials/Curricula; Examples include: Skyline, CKLA, Eureka Math, etc.).
Operational Excellence & Growth Mindset: Highly organized project manager proficient in G-Suite (Classroom, Meets, Slides) with a proven ability to prioritize responsibilities in a fast-paced, mission-driven environment.
Demonstrates a commitment to continuous professional growth through feedback and collaborative learning.
General Responsibilities 80% Local Travel Time: Travel to multiple Partner School Sites to observe the caseload of resident teachers in and around the Chicagoland (Including South Cook and West Cook) area.
Proactive Leadership & Team Collaboration: Proven willingness to assume leadership roles while maintaining a positive, collaborative presence within a team to drive collective success.
Professional Growth & Operational Excellence: Highly organized and efficient communicator dedicated to continuous professional reflection, learning, and the consistent mastery of deadlines.
Collaborative Systems Management: Cultivates collegial partnerships with instructional coaches and district specialists while maintaining a flexible, highly organized schedule designed to maximize teacher availability and professional learning impact.
Benefits Annual Salary Range $74,000
- $80,000 Paid Time Off (21 days per year) Holiday Time Off (15 days) Medical Insurance
- Blue Cross Blue Shield Dental Insurance Vision Insurance Life Insurance Short-Term Disability Long-Term Disability 403(b) Retirement Savings
- Annual Matching Health Savings Account Flex Spending Account
- Medical Flex Spending Account
- Dependent Care Employee Assistance Program Parental Leave Accidental Insurance Perks at Work Discounts Annual Professional Growth Plans Compensation details: 0 Yearly Salary PIe170ce97a3c1-4339
We are seeking a driven Business Travel Sales Manager to lead strategic sales efforts and grow corporate travel business for our luxury boutique hotel. This role focuses on building relationships with corporate clients, driving revenue through targeted sales strategies, and leveraging Marriott platforms to increase visibility and bookings.
The ideal candidate is a relationship builder with strong market knowledge, a passion for hospitality, and a proven track record of converting prospects into long-term business partnerships.
We specialize in lifestyle boutique hotels and restaurants, where exceptional food, beverage, and hospitality come together to create unforgettable guest experiences. Every detail matters—from thoughtfully designed spaces to personalized service that engages all five senses.
Our teams are passionate storytellers who bring our hotels and restaurants to life within the communities we serve. If you thrive in a creative, collaborative environment where innovation and excellence are the standard, we invite you to join our team of Experience Curators.
Key Responsibilities- Develop and execute strategic plans to grow Business Travel (BT) revenue
- Build and maintain relationships with corporate travel managers, travel buyers, and key accounts
- Identify new corporate opportunities through networking and local market engagement
- Collaborate with hotel leadership and revenue teams to align sales strategy and revenue goals
- Leverage Marriott systems and programs to maximize hotel exposure and drive bookings
- Manage the sales cycle from prospecting through closing and account management
- Track and report on sales activity, performance, and market trends
You’ll thrive here if you believe:
- Innovation means challenging the status quo and continuously improving
- The smallest details create the most memorable guest experiences
- Hospitality is about cultivating meaningful moments for both guests and colleagues
- Hotels and restaurants play an important role in the communities they serve
- Creativity and collaboration drive exceptional results
- Building relationships and networking within the local business community
- Driving strategic sales efforts alongside hotel leadership
- Leveraging Marriott programs and platforms to increase visibility
- The satisfaction of turning prospects into confirmed business
- Proven Business Travel sales experience in full-service, four-diamond, or luxury boutique hotels
- Exceptional communication and relationship-building skills
- A results-driven mindset with the ability to achieve and exceed sales goals
- Familiarity with Marriott systems, including Lightspeed and CI/TY
- Bachelor’s degree preferred
- OR 3+ years of Business Travel sales experience
- No licenses or certifications required
Data Analytics Internship
Los Angeles, CA, USA (Hybrid role)
Part-Time, $17.87/hr, Mid-April 2026 to Mid-August 2026.
DailyLook, a subsidiary of Victoria’s Secret & Co. (NYSE: VSCO) since being acquired in December 2022, is seeking a Data Analytics Intern. This internship offers the opportunity to work across 2 key teams at Dailylook: Demand Planning and Data Growth. The intern will be at the core of the business, leveraging data and analytics to support strategic initiatives and help drive data-informed improvements across operations, inventory planning, and growth initiatives. This is a great chance to gain hands-on experience working with real business data while contributing to impactful decisions!
Qualifications for the Position
- A degree in (or a junior, senior or graduate student pursing a degree in): data science, statistics, computer science, economics (quantitative track), applied analytics, mathematics or business analytics.
- GPA 3.3+ preferred
- Coursework or experience in: Statisical analysis, data analytics, machine learning.
- Experience with database systems, SQL and Python
- Familiarity with BI tools such as Looker or Tableau.
- Exemplary interpersonal communication skills both verbal and written
- Highly motivated, collaborative
- Experience in a Startup or Retail industry is an extra plus!
- An intellectually curious team player with a no-compromises approach to work quality, attention to detail, organization, and the ability to manage multiple priorities and projects in a fast-paced environment
- Self-motivated, detail-oriented, hands-on go-getter with the ability to build and suggest overhaul processes where needed, take initiative, work independently and proactively, multi-task, and remain flexible with changing priorities
- “I’ll find a way!” mindset where you can leverage your autonomy within your role to think outside the box.
- Demonstrated ability to communicate and collaborate effectively across global teams by adapting to diverse cultural norms, respecting time zone differences, and leveraging digital collaboration tools to maintain alignment and productivity
- Skilled in building trust and fostering inclusive communication styles that support clarity, empathy, and shared goals in international work environments
- Ability and willingness to work on-site at our office in Downtown LA at least once a week.
Responsibilities
- Reports to the Planning Team.
- Maintain and migrate existing demand planning and inventory reports to the current BI tool.
- Build and update weekly and monthly dashboards covering product performance, box performance, and styling metrics
- Assist in developing demand planning assumptions and forecasting frameworks (style demand, size curves, inventory flow)
- Build basic planning tools in Google Sheets / BI tools to support: Size curve projections & Product lifecycle tracking
- Conduct assortment and scenario analysis to support predictive demand planning
- Analyze inventory health, sell-through trends, and replenishment opportunities
- Identify optimization opportunities within the current planning workflow and BI infrastructure
- Document demand planning processes and support improvements to internal planning tools.
- Support the team in analyzing marketing and subscription performance, including acquisition, traffic/funnel, CRM, engagement, etc.
- Support migration and setup of analytics tools and platforms to improve tracking of user behavior and marketing performance
- Assist with dashboard updates, reporting, and basic data checks to ensure data quality
- Help monitor A/B tests and experiments for CRM campaigns and website initiatives
- Conduct ad-hoc analyses to provide insights and recommendations for the team
- Document data workflows & the new data infrastructure.
Compensation & Benefits
The pay for this position is $17.87 an hour. This is a non-exempt, part-time position.
DailyLook is proud to provide equal opportunity to all employees and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
By applying for this position, the applicant authorizes DailyLook to check all references list on your application and/or resume.
The HRBP functions in a strategic business partner role to provide and facilitate HR strategies and services. In this role you will serve as the primary HR contact to Department Head (s) and Senior Leaders of your assigned Business segment, business unit and operating units on all HR programs, and regularly provides HR status updates to the HR Management team. The HRBP will interact with all levels of the organization including managers, employees, and HR colleagues to ensure timely and effective delivery of HR services in supporting business initiatives.
The role requires strategic, operational and project management skills ensuring HR remains an active contributor to the success and goals of your assigned Business segment, business unit and operating units. Utilizing your functional experience, flexibility, creativity, and project management skills, you will assist on special projects and new program development as needed.
Must have excellent interpersonal, organizational, communication and presentation skills. Must be able to facilitate in meetings where emotions may be high. Must possess sound judgment and ability to listen, assess problems and arrive at good logical solutions that achieve an appropriate balance between sound HR practices and business needs. Must be confident, credible, professional, and well respected. Capable of managing multiple assignments/tasks concurrently. Must be able to work effectively and efficiently in a matrix management environment.
Responsibilities
Strategic Advisor
- Must be regarded by business leaders/managers as a qualified consultant/advisor in Human Resource practices. Provide thought leadership related to assigned client team and regularly update Senior Management while acting as a catalyst for sustained business performance, ensuring HR strategies are relevant and translated into concrete actions with tangible results.
- Act as a “talent agent” to help identify, develop, and deploy talent to meet short- and long-term business requirements. by partnering with management and COE teams to continually evaluate and develop employees within the organization including career planning, skill building and competency modeling.
- Use data analytics and external/internal insights to design innovative HR solutions based on short and long-term business needs.
- Performs talent and organization diagnostics to align with and drive strategy.
- Implements innovative solutions that deliver the highest value and impact.
Business Coach & Consultant
- Quickly build and leverage strong relationships with business leaders to position HR priorities and influence business strategy.
- Ability to assess and communicate leaders’ blind spots and provide recommendations to overcome barriers.
- Build and maintain high degree of connectedness to employees and managers of all levels in assigned client groups to proactively draw out and identify areas of conflict, confusion, and barriers to effective productivity, engagement, and execution of strategic goals: Implement action plans and interventions, including coaching, counseling and mediation, using support resources as needed.
- Keep abreast of legislation affecting associate relations. Educate managers and support business practices to minimize risk to the company.
Change Agent
- Own transformation process in partnership with business leaders.
- Utilize data analytics to anticipate change and measure impacts.
- Identifies risks to the delivery of the business strategy and brings the right resources forward to manage.
- Manage communications and project plans related to HR program deliver to assigned client organization to ensure thorough understanding and completion of programs on time/within acceptable timelines.
HR / Business Liaison
- Identify need for HR Solutions and “broker” within the HROM to deliver integrated solutions.
- Lead initiatives ranging from complex to highly complex that have a significant impact. Innovate on existing programs to help leaders look around corners to drive success.
- Ensure Service are delivered (Time/Cost/Value/Quality) according to SLAs.
- Knowledgeable of processes and guidelines to guide associates and managers.
- Proactively leverage HR system data for client groups and other reporting vehicles to maintain high integrity of employee and organizational data; provide management information analysis using data and metrics that give insight on people issues including retention, performance management, engagement, and conflict.
- Proactively plan and carry out policies and practices for Human Resources in compliance with current state and federal law in supporting regional business plans and initiatives
Artificial Intelligence
- Leverages AI‑driven tools to enhance talent acquisition, workforce planning, and employee experience.
- Applies generative AI solutions (e.g., M365 Copilot, recruiting automation platforms) to streamline sourcing, screening, and communication workflows.
- Interprets AI‑generated insights to support data‑driven decision‑making in HR strategy, trends, and performance management.
- Other duties as assigned
Qualifications
Education
- High School Diploma/GED
- Bachelors and Master’s degree preferred
- Some experience may be substituted for some of the above education.
- PHR/SPHR preferred
Work Experience
- 8-10 years of relevant work experience
- 1-3 years of supervisory/management experience.
Knowledge, Skills and Abilities
- Strong decision-making capabilities with extensive experience interpreting information to make business decisions and recommendations
- Extensive experience partnering and using a consultative approach with stakeholders
- Creative, entrepreneur mindset that is solution orientated
- Global & Cultural effectiveness
- Business Acumen - understanding and applying information to contribute to the organization's strategic business and people plan.
Physical
- Seeing
- Ability to Travel
- Listening
#DiscoverYourPath
Must be based in Miami, FL and available to work on-site 3X per week.
We Are Lucky Strike Entertainment.
Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time.
The Senior Vice President of Revenue Management & Pricing will lead the development and execution of enterprise pricing and revenue optimization strategies across the organization’s portfolio of entertainment venues. This executive will be responsible for driving sustainable revenue growth and margin expansion through dynamic pricing, advanced analytics, and AI-powered pricing solutions that respond to real-time demand signals.
This role will oversee revenue management, pricing strategy, commercial analytics, and pricing technology to ensure the organization maximizes yield across dayparts, seasonal demand, and customer segments. The SVP will partner closely with Marketing, Finance, Operations, and Technology to build a sophisticated pricing ecosystem that leverages automation, machine learning, and predictive analytics to continuously optimize performance while delivering strong customer value and engagement.
What You’ll Do
Strategic Revenue & Pricing Leadership
- Design and implement a comprehensive revenue management and pricing strategy aligned with company goals for revenue growth, margin optimization, and guest value perception.
- Lead the evolution from static pricing to dynamic, demand-based pricing models that consider factors such as daypart, demand elasticity, seasonality, location performance, and customer segmentation.
- Establish pricing governance frameworks to guide promotional strategy, discount structures, and enterprise pricing policies.
- Develop testing and experimentation frameworks to continuously refine pricing strategies through data-driven insights.
AI-Driven Pricing & Technology Innovation
- Lead the implementation and optimization of AI-powered pricing solutions that leverage machine learning, predictive modeling, and real-time demand signals.
- Evaluate and deploy pricing technology platforms capable of automated price adjustments based on utilization, booking velocity, weather, competitive data, and historical trends.
- Partner with Product and Technology teams to integrate AI pricing capabilities with POS systems, reservation platforms, CRM systems, and loyalty platforms.
- Champion a data-first culture by embedding automation and advanced analytics into everyday pricing and revenue decisions.
- Ensure pricing systems are scalable, automated, and capable of adapting to rapidly changing demand conditions across all locations.
Analytics & Revenue Optimization
- Build and oversee advanced pricing models using statistical forecasting, machine learning, and predictive analytics.
- Monitor pricing performance against key metrics including revenue per location, yield per lane or experience, utilization rates, contribution margin, and customer lifetime value.
- Conduct competitive and market pricing analysis to ensure optimal positioning across markets.
- Partner with FP&A to forecast the financial impact of pricing strategies and track performance against revenue and margin targets.
- Lead commercial analytics initiatives to uncover insights across pricing, promotions, guest behavior, and market demand patterns.
Loyalty & Customer Value Programs
- Collaborate with Marketing and Customer Experience teams to align loyalty strategy with revenue management and pricing initiatives.
- Leverage loyalty and guest data to inform personalized pricing strategies, promotions, and targeted offers.
- Analyze loyalty program performance and customer engagement trends to improve retention, visitation frequency, and lifetime value.
- Integrate loyalty insights into dynamic pricing models to deliver value while maximizing revenue.
Operational Execution
- Partner with regional and location leadership to ensure pricing strategies are practical, executable, and aligned with local market dynamics.
- Ensure pricing strategies can be seamlessly deployed across all locations through centralized systems and automation.
- Establish operational processes for pricing updates, approvals, and exception management.
- Support field teams with clear communication, training, and tools to ensure consistent pricing execution.
Cross-Functional Collaboration
- Work closely with Marketing to align promotional strategies, campaigns, and offers with enterprise pricing strategy.
- Partner with Operations to ensure pricing models align with operational realities and guest experience expectations.
- Collaborate with Technology and Product teams on system requirements for pricing automation, forecasting tools, and advanced analytics.
- Provide executive leadership with insights on pricing trends, market conditions, and revenue optimization opportunities.
Leadership & Team Development
- Build and lead a high-performing team focused on revenue management, pricing strategy, and commercial analytics.
- Develop internal capabilities in advanced analytics, pricing science, and AI-enabled revenue optimization.
- Foster a culture of innovation, experimentation, and data-driven decision making across the organization.
What You’ll Bring
- 10+ years of experience in revenue management, pricing strategy, or commercial analytics roles within multi-location, consumer-facing industries such as hospitality, entertainment, travel, retail, or leisure.
- Proven track record designing and scaling dynamic pricing strategies across large multi-unit environments.
- Experience implementing AI-driven pricing platforms, predictive analytics tools, or automated revenue management systems.
- Strong analytical expertise in pricing optimization, demand forecasting, elasticity modeling, and customer segmentation.
- Demonstrated leadership experience building and managing high-performing teams.
- Ability to influence senior executives and collaborate cross-functionally with operations, finance, marketing, and technology leaders.
- Experience integrating pricing systems with POS platforms, CRM systems, loyalty platforms, and enterprise analytics tools.
Key Metrics of Success
- Revenue growth and margin expansion driven by pricing and revenue management strategies.
- Increased yield per location across peak and off-peak demand periods.
- Improved utilization through demand-based and AI-driven pricing optimization.
- Higher customer retention and engagement through personalized value-based pricing.
- Seamless deployment of pricing updates across all locations with minimal operational disruption.
- Development of a scalable, automated pricing infrastructure powered by advanced analytics and AI.
What You’ll Get
At Lucky Strike Entertainment, we’re committed to supporting your well-being both on and off the job. Here's a peek at some of the benefits available to our Corporate associates:
- Medical, Dental, Vision plans to select from based on your needs
- Wellness resources to help you along your wellness journey
- 401(K) Retirement Plans
- Employee Stock Purchase Program
- Employee Assistance Program (EAP)
- Vacation and Holidays
- Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts and more!
Please note that this role is primarily remote with some onsite time.
POSITION SUMMARY:
The Enterprise Agility Coach will be responsible for training, coaching, and mentoring at the Portfolio and Program levels for scaling Agile. In this capacity, the EAC will partner with the EPMO leader to develop best practices for guiding the Information Technology Group and Business Leadership towards their transformation to business agility.
Will need a broad, solid understanding of, and provides expertise in, the areas of:
Lean Thinking
Scaling Agile principles and practices
Systems Thinking
Organizational Design for Agile
Organizational Change Management
Lean Budgeting
Agile Portfolio/Program Management
Working in partnership with the EPMO leader and other leaders to support the shift from a project-centric to a product-oriented operating model
Serves as a role model and change champion for applying Lean & Agile principles and practices.
Will leverage a variety of coaching, mentoring, and training styles to drive Agile adoption throughout the organization and assist with the realization of organizational transformation success metrics.
PRIMARY RESPONSIBILITIES:
Working with organizational structures and culture to develop leaders, build formidable team culture, and grow technical practices to promote agility.
Leverage various coaching styles to create high performing Agile Program and Portfolio Teams
Advise on Agile Transformation at the Program and Portfolio Levels
Provide training on foundational Agile and Scaling Agile principles and practices to ITG and Business Leaders
Coach Program and Portfolio teams in adoption, reinforcement, and continuous improvement of Agile and Scaling Agile practices. Note: While this will follow core SAFe practices, the ideal coach will bring a well-rounded, holistic approach to fostering and championing agility across the organization.
Provide role-based training to the following, yet not limited to:
- Lean Portfolio Managers and Teams
- Agile Portfolio and Program Managers
- Product Owners
- Epic Owners
- Scrum Masters
- Release Train Engineers
Provide Strategic Guidance in Program and Portfolio formation, operation, and in overcoming organizational impediments.
Coach Value Stream Mapping and Agile Release Train Identification.
Coach Agile Release Train formation, launch and execution.
Establish and empower Communities of Practice.
Coach, mentor, and train leadership in creating a culture of continuous learning and improvement.
Partner with and manage Team Coaches
Create Agile training, workshop materials, and job aids.
Assess Program and Portfolio maturation and provide feedback to teams on progress.
ESSENTIAL SKILLS:
Must be a Servant Leader with a high degree of emotional intelligence
Demonstrated servant and influential leadership
Ability to work as a team and effectively work to reduce silos will be critical to the success of this position
Excellent communication and people skills to collaborate effectively with leaders, teams, and third-party vendors
Strong negotiation skills and ability to build common ground
Strong organization and time management skills
Strong conflict resolution skills
Strong presentation, training, and facilitation skills
Change agent not afraid to challenge the status quo with proven record of driving change through an organization at scale
Skilled at crafting thought-provoking questions to reinforce team learning
Good listening skills, openly give, and receive honest feedback
TECHNICAL SKILLS:
5+ years of experience coaching Agile teams in various methodologies (i.e., Scrum, Kanban, XP, etc.)
3+ years of experience coaching Agile transformations at scale in large organizations while working with Program and Portfolio teams.
BA/BS or equivalent experience
Preferred Coaching Certifications:
Agile Team Facilitator (ICP-ATF)
Agile Coach (ICP-ACC)
Preferred Agile Certifications:
SAFe Program Consultant (SPC)
Certified Scrum Master (CSM)
Certified Scrum Product Owner (CSPO)
Experience in creating and delivering Agile training content, workshop materials, and job aids at the Program and Portfolio levels.
Experience in Agile and Scaling Agile transformations with proven history successfully maturing Program and Portfolio teams to independence.
Solid knowledge and experience in applying Lean Thinking, Systems Thinking and Change Management principles and practices.
Experience with multiple agile tools and leveraging them to run Agile and Scaling Agile initiatives. (e.g., Jira, TargetProcess, etc.)
We would love to have you join our team! ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.
Equal Employment Opportunity is The Law
This Organization Participates in E-Verify
Job Description:
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.
About the Role:
The Customer Success Manager (CSM) is a key role within the Sales organization responsible for providing direct impact on revenue retention by owning the post-sales customer experience, driving adoption and value realization for our subscription and open access research customers. Ultimately, the CSM represents the customers' interests in realizing value from Wiley's digital research solutions. The CSM will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSM will also partner closely with Sales to help them achieve their revenue targets and identify future growth opportunities. Strong relationship-building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role. This is a great opportunity for someone who understands open access research policies, and has ideally leveraged CSM tools, like Sales Force and Gainsight.
How you will make an impact:
- Establish strong relationships with assigned customers, serving as their dedicated point of contact for all post adoption requests and challenges.
- Partner with cross functional teams to ensure the customer receives maximum value from their investment.
- Consult with clients to define goals and the key metrics/KPIs used to evaluate their progress towards achieving those goals.
- Collaboratively work with sales partners to achieve revenue targets via strong customer satisfaction scores and retention rates.
- Monitor customer health metrics to conduct qualitative and quantitative analysis aligned to their goals to ensure they are on track to achieve value while solving for those that are off track.
- Identify CSQL's during customer check-ins to support revenue growth and upsell opportunities.
- Leverage technology and data to increase efficiencies and make processes scalable.
We are seeking candidates who have:
- 3+ years' experience as a Customer Success or Sales Account Manager. Preferably in research, publishing and/or higher education.
- Excellent written, verbal and presentation skills with attention to detail.
- Preferred Bilingual (Spanish)
- Located in Eastern Time zone
- Strong organizational skills with project management experience, particularly in managing customer lifecycles.
- Capability to build trust, rapport, and strong client relationships. Passionate about being a customer advocate.
- Strong analytical skills with problem-solving and can-do attitude.
- Team player with the capacity to multi-task with minimal supervision to meet deadlines.
- CRM experience ( ) + CSM platform experience (Gainsight)
- Ability to travel - up to 25%
We power infinite possibilities.
For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.
We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.
Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
When applying, please attach your resume/CV to be considered.
Salary Range:
66,900 USD to 95,967 USD#LI-KW1Job Posting Title:
Customer Success ManagerLocation:
Cary, NC, USADuration: 12 Months (Temp to Hire)
Location: Newark, NJ 07102
Job Description:
Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? When you join our organization at Prudential, you'll unlock an exciting and impactful career - all while growing your skills and advancing your profession at one of the world's leading financial services institutions.
As a Data Scientist on/in the US Businesses PruAdvisors Data Science Team you will partner with Machine Learning Engineers, Data Engineers, Business Leaders and other professionals to build GenAI and ML models to improve advisor experience, perform lead scoring, and increase sales revenue. You will implement AI and machine learning models that will deliver stability, scalability and integration with other advisor products and services. You will implement capabilities to solve sophisticated business problems, deploy innovative products, services and experiences to delight our customers! In addition to deep technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.
Responsibilities:
- Provide deep technical leadership to a portfolio of high impact data science initiatives involving sales and advisor experience. Identify the optimal sets of data, models, training, and testing techniques required for successful product delivery. Remove complex technical impediments
- Leverage your experience and skills to identify new opportunities where data science and AI can improve experiences, gain efficiencies, and generate sales.
- Manage team members in AI/ML and model development, testing, training, and tuning. Apply hands-on experience to ensuring best-in-class model development. Mentor team members in technical skill development and product ownership.
- Communicate clearly and concisely, in writing and verbally, all facets of model design and development. Continuously look for insights in models developed and generate new ideas for model improvement.
- Manage external vendors in the execution of parts of the data science development process as needed.
- Leverage continuous integration and continuous deployment best practices, including test automation and monitoring, to ensure successful deployment of ML models and application code on Prudential's AI/ML platform.
- Bring a deep understanding of relevant and emerging technologies, give technical direction to team members and embed learning and innovation in the day-to-day.
- Work on significant and unique issues where analysis of situations or data requires an evaluation of intangible variables and may impact future concepts, products or technologies.
- Familiarity with Python, SQL, AWS, and JIRA.
- Familiarity with LLMs, deployment of LLMs, RAG, LangChain, LangGraph, and Agentic AI concepts.
The Skills and expertise you bring:
- Applied Statistics, Computer Science, or Engineering or experience in related fields with a focus on machine learning, AI, and LLMs.
- Junior category industry experience with responsibility for developing and delivering advanced quantitative, AI/ML, analytical and statistical solutions.
- Ability to lead a small team with minimal guidance and effectively leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization to deliver AI products.
- Ability to influence business stakeholders and to drive adoption of AI/ML solutions.
- Experience with agile development methodologies, Test-Driven Development (TDD), and product management.
- Knowledge of business concepts, tools and processes that are needed for making sound decisions in the context of the company's business
- Demonstrated ability to mentor and operational management of data science team based on project requirements, resourcing requirements, and planning dependencies as appropriate, anticipate risks and bottlenecks and proactively takes actions
- Excellent problem solving, communication and collaboration skills, and stakeholder management
- Significant experience and/or deep expertise with several of the following:
- Machine Learning and AI: Understanding of machine learning theory, including the mathematics underlying machine learning algorithms. Expertise in the application of machine learning theory to building, training, testing, interpreting and monitoring machine learning models. Expertise in traditional machine learning models (unsupervised, XGBoost, etc.) and Large Language Models (OpenAI, Claude).
- Model Deployment: Understanding of model development life cycle, CI/CD/CT pipelines (using tools like Jenkins, CloudBees, Harness, etc.), A/B testing, and pipeline frameworks such as AWS SageMaker, and newer AWS/Azure Agentic AI infrastructure products.
- Data Acquisition and Transformation: Acquiring data from disparate data sources using APIs and SQL. Transform data using SQL and Python. Visualizing data using a diverse tool set including but not limited to Python.
- Database Management Systems: Knowledge of how databases are structured and function in order use them efficiently. May include multiple data environments, cloud/AWS, primary and foreign key relationships, table design, database schemas, etc.
- Data Analysis and Insights: Analyzing structured and unstructured data using data visualization, manipulation, and statistical methods to identify patterns, anomalies, relationships, and trends.
- Programming Languages: Python and SQL
Description:
You will be an Assembler for the Lockheed Martin Missiles and Fire Control (MFC) team. Our team is responsible for delivering high-quality military sub-assemblies and systems, leveraging speed, agility, and technical creativity to drive mission success.
What You Will Be Doing
As an Electrical/Mechanical Assembler, you will be responsible for performing electrical and mechanical assembly operations on critical military sub-assemblies and systems, following detailed written instructions and leveraging your technical skills to drive quality and efficiency.
Your responsibilities will include but are not limited to:
Performing electrical and mechanical assembly operations on critical military sub-assemblies and systems
Following detailed written instructions for electrical, optical, and mechanical assembly operations
Passing the solder, harness and cable certification course provided by the company
Utilizing online work instructions for configuration control
Maintaining a high level of quality and attention to detail in all aspects of assembly operations
Candidates must have the
ability to work 1st, 2nd, 3rd , or \"D\" weekend shift according to the collective bargaining agreement between
Lockheed Martin and the UAW.
Why Join Us
Do you want to be part of a company culture that encourages employees to build their career, leverage their knowledge while using cutting edge technology, and achieve challenging goals? We provide the foundation and resources to help you stay motivated, inspired, and productive. If you are driven, dedicated, and enjoy doing what you love, then we want you to join our journey and build a better tomorrow with you.
Further Information About This Opportunity
This position is in Orlando. Discover more about our Orlando, Florida location.
MUST BE A U.S. CITIZEN - The selected candidate must be able to obtain a secret clearance.
#MFCnews
Basic Qualifications:
Candidate must be a US Citizen and have the
ability to obtain a Department of Defense Secret
Clearance.
Must have the ability to follow detailed written
instructions in the performance of electrical,
optical, and mechanical assembly operations that
include: solder, harness and cable, mechanical
assembly of chassis, line replaceable units and
systems level assembly.
Must have the ability to pass the solder, harness
and cable certification course provided by the
company.
Must have Prior computer experience required because work instructions are online for configuration control.
Candidates must have the ability to work 1st, 2nd, 3rd , or \"D\" weekend shift according to the collective bargaining agreement between
Lockheed Martin and the UAW.
Desired Skills:
Previous solder certification.
Ability to wear PPE (Personal Protective Equipment)
Utilizes simple engineering drawings, engineering change notices, schematics and similar data which broadly depict the work to be performed.
Installs parts, subassemblies and assemblies where locations are pre-determined, obtained from adjacent parts or located by simple measurement from fixed points.
Performs simple operations such as wire cutting, soldering, stripping, bending, splicing, bundling, wire routing, marking, crimping, swaging, connector fabrication, mixing, bonding, potting, embedding, encapsulation, drilling with tooling or pilot holes where tolerances are not critical, routing, riveting, optical handling, optical cleaning, simple optical assembly, , touch-up brush conformal coating and chem film, and other similar activities associated with production assembly operations.
Assembles optical and mechanical assemblies consisting of a number of optical elements and mechanical components. Assures proper orientation of optical elements and uses care in placing into position optical and mechanical components. Bonds optical elements into mechanical housings and prepares RTV rubber compounds, epoxies, and UV cements in accordance with directions provided. Places elements in housing and centers using mechanical centering tools such as pins and shims. Utilizes existing set-ups of auto collimation, zygo machine and other optical alignment equipment during assembly build. Measures and records step heights between optics and housing.
Performs visual, continuity, pressure, leak, in-process checks as may be required to verify completed work.
Performs tapping, reaming, scraping, filing, lapping, adjusting, collimating and measuring.
Fabricates simple wire harnesses, assemblies, and subassemblies of electrical, electronic, electro-mechanical, and electro-optical devices.
Performs simple fabrication and assembly operations utilizing microscopes, drill presses, pin presses, torque wrenches, soldering and de-soldering tools, various hand tools, simple measuring instruments and continuity buzzers.
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: Secret
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 4x10 hour day, 3 days off per week
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Hourly/Non-Exempt
Business Unit: MISSILES AND FIRE CONTROL
Relocation Available: No
Career Area: Manufacturing
Type: Full-Time
Shift: Multiple shifts available
Location: Boston, MA (Hybrid - 2 days per week in office)
About Us
Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit-using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we're a catalyst for economic mobility.
A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management - the largest HR organization out there!) and recipient of \"Startup of the Year\" by StartUp Boston, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.
The Role - Product Engineer, Tech Lead
We are seeking a Tech Lead to partner with our existing technical leadership to mobilize our engineering team as we scale our product to help tens of thousands more students and partner with dozens more alternative education partners, financing hundreds of millions of dollars of loans and other financial products. The ideal candidate is exceptionally strong at decomposing challenging problems, fluent in Javascript/Typescript, and opinionated about UX & APIs, but is also passionate about growing people around them and instilling in others best practices.
At Clasp we run a DevOps culture where the engineers have full ownership of the code they write & the infrastructure on which it runs. Candidates should be enthused about making substantial contributions to the architecture driving the product roadmap and the Clasp business, and achieving tremendous personal growth with us along the way!
Key Responsibilities
- Architect, build, and maintain a robust application management and loan repayment platform, ensuring scalability, performance, and maintainability across front-end and back-end systems
- Leverage full-stack engineering skills to contribute alongside team and build a polished & accessible end-user experience that tens of thousands of students and program administrators love, and develop best of breed API on reliable infrastructure for our partners to leverage
- Set best practices for code quality, system design, and security while mentoring engineers and conducting code reviews
- Oversee 2-3 engineers' day-to-day operations with the support of the Director of Engineering
- Work with cross-functional stakeholders to define and prioritize work, break down large initiatives into achievable milestones, and balance technical debt with new feature development
- Spec out stories with the engineering team and product leadership, and lead the team in continually reflecting on how to better deliver value and operate as a team
- Foster a strong engineering culture through collaboration, knowledge sharing, and continuous improvement.
- Participate in future on-call rotations and ensure by building self-healing and resilient systems and leveraging infrastructure as code and monitoring tools that our systems are highly available
Who You Are
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent bootcamp or upskilling program experience
- Hands-on experience managing CI/CD pipelines (GitHub Actions, Jenkins, CircleCI, or similar) and ownership of deployment strategies, release management, and production monitoring
- Experience working closely with Product teams to define technical requirements and Compliance teams to ensure regulatory adherence in financial services or similarly regulated environments.
- Ability to clearly articulate technical trade-offs, align stakeholders, and make informed decisions under ambiguity.
- 4+ years working in a SaaS startup regularly building and owning the complete E2E technology stack for Web Application (Frontend + Backend + Cloud + CI/CD)
- Deep experience with a combination of the following technologies:
- Javascript & TypeScript (React, NextJS, Recoil (other state management libraries)), Python (Django, Flask, FastAPI, etc.), HTML, CSS
- Databases: SQL (we use PostgreSQL)
- Cloud: AWS or Google Cloud experience
- Design: We use Figma; understanding of responsive design
- DevOps: Experience with CI/CD and modern cloud and container tooling
Why This Role Is Compelling
- Modern tech stack with the ability to have impact to many different user personas - recruiters, students and more
- High autonomy working in a highly collaborative team
- Can grow into a more formal people management role - expectation though is to be very hands on
- Step into being a 10x engineer and ride the AI wave with a team doubling down on how this technology allows us to focus on harder problems and solve for our customer's needs without compromising on quality
Compensation
The salary range for this position is competitive and will be commensurate with the candidate's experience, qualifications, and industry knowledge, ranging between $155,000 to $190,000 annually. In addition to the base salary, we offer an attractive equity component as part of our compensation package, providing an opportunity for eligible employees to share in the success and growth of our company. We are committed to offering competitive compensation and benefits packages to attract and retain top talent.
Closing
If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team!
We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.