Legacybox Cloud Jobs in Usa

1,753 positions found — Page 89

Cybersecurity Coordinator
Salary not disclosed
Altavista 1 week ago
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm.

Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.

Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Lavanya at (224) 369 0873 , (or) Sri, at (63

Title: Cybersecurity Coordinator Duration: 12 Months with plans to convert to full time Location: Altavista, VA Travel: Minimal; possible conferences or external training only Hybrid (1 day WFH per week) Only W2 candidates are eligible for this position.

Third-party or C2C candidates will not be considered.

Job Description: The Cybersecurity Coordinator plays a critical role in protecting the organization's digital assets, systems, and infrastructure.

This position involves designing secure architectures, performing risk assessments, threat modeling, implementing cybersecurity controls, and ensuring compliance with industry standards and regulatory requirements across Abbott Nutrition.

The coordinator will work cross-functionally with IT, Engineering, Operations, and Compliance teams to maintain a robust cybersecurity posture across manufacturing environments.

Key Responsibilities Conduct cybersecurity risk assessments for software, systems, and network infrastructure.

Perform threat modeling using tools such as STRIDE.

Conduct and support vulnerability assessments and penetration testing.

Ensure compliance with relevant standards and regulations (e.g., ISO 27001, NIST SP 800-82, FDA, HIPAA, GDPR, PCI DSS, etc).

Monitor and interpret changes in global cybersecurity regulations and standards, integrating them into Abbott Nutrition policies and procedures.

Support internal and external audits, including remediation coordination at Abbott Nutrition sites.

Collaborate with engineering and development teams to design secure system architectures.

Experience with secure coding practices and encryption technologies.

Guide teams in applying cybersecurity controls throughout the software development lifecycle (SDLC).

Monitor cybersecurity threats and develop mitigation strategies.

Respond to and investigate cybersecurity incidents, identifying root causes and recovery actions.

Utilize and manage security technologies including: o Firewalls o Intrusion Detection/Prevention Systems (IDS/IPS) o Endpoint protection o Data Loss Prevention (DLP) o SIEM systems o Log aggregation tools Support the deployment and operational use of Governance, Risk, and Compliance (GRC) platforms.

Work with cross-functional teams (e.g., Engineering, QA, IT) and vendors to document and implement cybersecurity controls to achieve program requirements while enabling business outcomes.

Subject Matter Expertise on security projects to ensure the timely, on-budget, and effective implementation of cyber security improvements that are operationally supported with validation methods in place to measure effectiveness.

Top required skills: Cybersecurity expertise; ability to perform risk assessments and vulnerability analysis; stakeholder management/influence.

Top preferred skills: Understanding of IT/OT architecture, familiarity with OT applications (OSI PI, Ignition, FactoryTalk, PLCs, DeltaV).

Qualifications Education and Experience Bachelor's degree in Computer Science, Engineering, Information Security/ cybersecurity, or related field.

5 years of experience in cybersecurity, preferably in regulated industries such as food, beverage, healthcare/ pharma, or medical devices.

Experience with cloud security, network protocols (SSL/TLS, VPNs, IPsec), and secure cloud-based applications.

Familiarity with regulatory compliance (SOX, HIPAA, GDPR, FDA cybersecurity guidance).

Proficiency in threat modeling, risk management, vulnerability management, and incident response.

Experience securing both software and hardware systems in manufacturing environments.

Strong understanding of cybersecurity frameworks (ISO 27001, NIST, SOC 2, HITRUST, NIST SP 800-82).

Systems used daily: ServiceNow (GRC, CMDB), Process X, Nucleus, RMS, Splunk or ARMS for asset inventory.

Personality traits: Pragmatic, persuasive, calm under pressure, good at translating security needs to operational language, strong at influencing without authority.

Certifications GICSP strongly preferred, CISSP, CISM, or equivalent certification preferred.

About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer.

DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Cybersecurity, Firewalls, network protocols
Not Specified
Workday Senior Engineer – Application Development and Maintenance
Salary not disclosed
Atlanta 1 week ago
The Workday Senior Engineer designs, develops, and sustains complex Workday integrations and solutions that support enterprise HR and business operations.

This role applies advanced technical expertise to deliver scalable, secure, and reliable solutions with enterprise-wide impact, while partnering closely with cross-functional teams and mentoring other engineers.

Key Responsibilities Lead design, development, and support of complex Workday integrations across HCM, Benefits, Payroll, Time Tracking, Security, and downstream enterprise systems Deliver and support enterprise initiatives including Workday Public Cloud Migration, Workday Everywhere, EDM, and vendor integrations Build and maintain secure, scalable integration solutions using Workday Studio, EIBs, Core Connectors, CIC , APIs, and SSO Partner with HRIT, Security/IAM, Network, Infrastructure, and external vendors to ensure compliant, reliable, and performant solutions Perform impact analysis, remediation, and bulk updates related to tenant migrations, reference ID alignment, URL changes, and security updates Establish and enhance integration standards, monitoring, error handling, and support processes to reduce operational risk Support production cutovers, post-production stabilization, and ongoing enhancements Lead and support MandA integrations, including coordination and ongoing operations across dual Workday tenants Design and implement Workday Orchestrations to automate complex business processes and integration workflows Leverage Workday Extend to build and support custom applications that complement core Workday and integration solutions Act as a technical mentor, providing guidance, reviews, and best-practice recommendations Qualifications 8 12 years of experience, preferred Bachelor's degree in a related field or equivalent work experience, preferred What Is Expected of You and Others at This Level Applies advanced technical knowledge and understanding to manage and lead complex, high-impact projects Independently determines implementation approaches while receiving guidance on overall objectives Participates in and influences the development of standards, policies, and procedures Recommends new practices, processes, metrics, or models Works on or leads projects of large scope with significant and long-term impact Delivers solutions that may set technical or operational precedent Acts as a mentor to less experienced colleagues EDM, HCM, Payroll, Workday, Benefits, Public Cloud Migration
Not Specified
Actimize SME
🏢 Vidorra LLC
Salary not disclosed
Atlanta 1 week ago
Summary
- experienced Actimize SME to support and manage the Enterprise Financial Crime (EFC) / AML ecosystem within a banking environment.

The candidate will be responsible for supporting, enhancing, and stabilizing the Actimize platform including SAM, CDD, and related modules.

The role involves close coordination with business stakeholders, data warehouse teams, and infrastructure teams to ensure regulatory compliance, system stability, and timely delivery of enhancements.

Key Responsibilities Provide end-to-end support for Actimize platform (Production and Non-Prod) Manage and support: o Suspicious Activity Monitoring (SAM) o Customer Due Diligence (CDD) o AML Transaction Monitoring o DART reporting (if applicable) Analyze alerts, rule tuning, and threshold optimization Support regulatory and audit requirements (SOX / compliance alignment) Coordinate with Data Warehouse/informatica teams for data feeds and reconciliation Troubleshoot batch failures, interface issues, and performance bottlenecks Work closely with DBA teams (Oracle / SQL Server) for query optimization Support upgrades, patching, and cloud migration initiatives (if applicable) Participate in incident management, problem management, and change releases Provide impact analysis for new regulatory requirements Prepare technical documentation and governance decks Technical Skills Required Strong hands-on experience in NICE Actimize AML platform Knowledge of: o IFM o RCM o AIS o SAM / CDD modules SQL expertise (Snowflake preferred) Experience working with data warehouse integrations Understanding of AML regulations (BSA, OFAC, SAR reporting) Experience in batch processing and job scheduling tools Familiarity with banking core systems integrations Preferred Skills Experience in Actimize cloud migration Knowledge of performance tuning and rule optimization Exposure to enterprise financial crime ecosystems Understanding of data lineage and regulatory reporting Experience working in US banking environment SQL, NICE Actimize, AML platform, SAM / CDD modules, data warehouse integrations
Not Specified
AI DevOps Engineer
Salary not disclosed
Woodbridge Township 1 week ago
Title: AI DevOps Engineer (Hybrid) Location: Iselin, NJ or Charlotte, NC | Pay: 85/hr Job Description An AI DevOps Engineer bridges the gap between artificial intelligence development and operations, ensuring that AI models and systems are deployed efficiently, monitored effectively, and maintained reliably in production environments.

Key Responsibilities AI/ML Engineer Implement version control for code, data, and models using GitLab, SonarQube, Jenkins, Artifactory Automate testing frameworks using AI capabilities, including model validation tests Design blue/green deployment strategies using AI capabilities Automated build, scans and deploy including vulnerability remediation capabilities Required Qualifications Bachelor's degree in Computer Science, Engineering, or related field 7+ years of experience in DevSecOps, Site Reliability Engineering, Hands on knowledge of AI tools, Models, practical use case implementation Proficiency in at least one programming language commonly used in AI (Python, Java) Hands-on experience with cloud platforms (AWS, Azure, GCP) Understanding of ML frameworks (TensorFlow, PyTorch, scikit-learn) Experience with CI/CD tools (Jenkins, GitHub, GitLab CI, Artifactory) Hands on experience with automated security vulnerability detection and remediation using security scanning tools in DAST/SAST/IAST scanning space Hands on experience building and deploying Agentic capabilities using AI Agentic tools, processes across the technology and business landscape Skills LLM ( Claude/ OpenAI) with focus on reasoning/agentic use cases Agentic AI framework LangChain, LangGraph, CrewAI Context Engineering MCP Vector databases RAG Python language proficiency is must.

Deep understanding of cloud engineering as related AI, DevOps, Automation Strong troubleshooting and problem-solving abilities Excellent communication skills to work with both data scientists and operations teams Familiarity with agile development methodologies Knowledge of security best practices for AI systems Ability to balance technical requirements with business needs
Not Specified
Enterprise Developer
Salary not disclosed
Peachtree Corners 1 week ago
Shift: Monday
- Friday 8am-5pm Compensation: $90,000+/year Enterprise Developer Remote Opportunity Pay: $90,000+/year Shift: Monday
- Friday 8am
- 5pm JOB SUMMARY: This role will play a critical role in supporting and enhancing the organization’s technology infrastructure.

Your responsibilities will include developing and maintaining secure, reliable, and scalable solutions for identity and access management.

You will leverage your expertise in the Microsoft stack, Angular, and/or React to collaborate closely with cross-functional teams and ensure alignment with broader enterprise goals.

SUPERVISORY RESPONSIBILITIES: None ESSENTIAL FUNCTIONS: Responsibilities: Develop and implement solutions to support the organization’s identity and access technology based on Azure B2C and proprietary policy service.

Collaborate with development teams to ensure that identity and access requirements are incorporated into the design and architecture of software programs.

Establish and maintain automated testing frameworks, tools, and processes to validate the functionality and security of identity and access solutions.

Define and track key metrics and KPIs to measure the effectiveness of identity and access management efforts and drive continuous improvement.

Stay abreast of emerging threats, vulnerabilities, and security best practices, and incorporate relevant advancements into identity and access management processes.

Communicate effectively with cross-functional teams, including development, operations, and product management, to ensure alignment on identity and access goals and objectives.

Address typical enterprise concerns such as cloud architecture, on-prem integrations, and security best practices.
*Performs Additional Responsibilities As Assigned
* QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE: • Bachelor’s degree in computer scient or equivalent combination of education and experience.

• 5 years’ experience in identity and access management, software development, or related fields, with a proven track record of success in a technical role.

• Minimum one year experience with front-end development frameworks such as Angular and/or React.

• Minimum 3 years’ experience with cloud architecture concepts and on-prem integrations, with a strong lean toward Azure.

• Relevant certifications such as Certified information Systems Security Professional (CISSP) or Microsoft Certified: Azure Developer associate are a preferred.

KNOWLEDGE, SKILLS AND ABILITIES: • Strong understanding of identity and access management principles, practices, and tools, including Azure B2C, OAuth, OpenID Connect, and SAML.

• In-depth knowledge of security best practices, standards, and compliance requirements.

• Strong development skills with Angular and/or React.

• Excellent analytical and problem-solving skills.

• Ability to effectivity present information and respond to questions from groups of managers, clients, customers and the general public.

• Strong working knowledge of Excel, Word, Outlook and PowerPoint.

• Proficiency in Microsoft stack technologies • Excellent interpersonal and communication skills (written and verbal).

PHYSICAL REQUIREMENTS: • Prolonged periods of sitting at a desk and working on a computer • Must be able to lift up to 15 pounds at times #LI-ML1 #CB Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment".

As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.
Not Specified
Sr Software Engineer
🏢 V2Soft
Salary not disclosed
Pittsburgh 1 week ago
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998.

We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.

We partner with Fortune 500 companies to address complex business challenges.

Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.

Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.

Beyond our work, we actively support local communities and non-profits, reflecting our core values.

Join us to be part of a dynamic and impactful global company! Please visit us at to know more .

Must Have Skills: Actimize Cassandra Query Language (CQL) Cloud Experience SQL skills like Oracle/Kafka Linux Nice to Have Skills: CA-7 Agile practices familiarity Team ceremonies Jira Bitbucket U-Deploy Microsoft Office Chat GPT Education: Experience in lieu of education.

V2Soft is an Equal Opportunity Employer ( EOE).

We welcome applicants from all backgrounds, including individuals with disabilities and veterans.

to view all of our open opportunities and to learn more about our benefits.
Not Specified
Data Security & Governance Lead
Salary not disclosed
Northbrook 1 week ago
Job Summary We are seeking a strategic, detail‑oriented, and execution‑focused Data Security & Governance Team Lead to join our Information Technology – Data & Analytics organization.

This is a critical role responsible for establishing, operating, and continuously improving enterprise‑wide data security, access governance, and compliance controls across data platforms, data products, and analytics solutions.

This role ensures end‑to‑end protection of data assets while enabling scalable self‑service analytics.

The ideal candidate is a techno‑functional leader with strong experience in data security, governance, and compliance within modern cloud analytics environments, and the ability to balance strong controls with business agility.

Job Description Data Security & Access Governance Define and maintain the enterprise data security governance framework, including policies, standards, and control requirements.

Own data classification, labeling, retention, and protection standards across structured and unstructured data.

Ensure consistent application of governance controls across cloud, on‑prem, and SaaS platforms.

Risk, Compliance & Privacy Ensure compliance with applicable regulations (e.g., GDPR, CCPA, SOX, HIPAA where applicable).

Partner with Legal, Privacy, and Risk teams on data protection assessments and audits.

Identify data security risks and drive mitigation plans with clear ownership and timelines.

Operating Model & Execution Build and run a scalable governance operating model, including intake, exception handling, and enforcement.

Develop metrics and reporting to measure data security posture, control effectiveness, and compliance status.

Lead incident governance support for data‑related security events.

Stakeholder Engagement Act as the primary point of accountability for data security governance across the enterprise.

Influence senior leaders and application owners to adopt secure-by-design data practices.

Provide guidance, training, and awareness on data security requirements.

Qualifications Required Bachelor’s degree in Computer Science, Information Technology, Data Management, Cybersecurity, or a related field 8+ years of experience in IT, with significant experience in data security, governance, or risk/compliance roles Proven experience designing and operating data access controls and governance frameworks in large, complex organizations Strong hands‑on experience with Microsoft Azure data and security services Experience implementing and operating SOX controls, audit processes, and access reviews for data platforms Strong communication, stakeholder management, and leadership skills Preferred / Nice‑to‑Have Experience with Microsoft Fabric (OneLake, Lakehouse, Data Engineering, Power BI) security and governance models Experience with Azure data services such as ADLS, Azure SQL, Synapse, and Azure Data Factory Hands‑on experience securing Power BI workspaces, datasets, semantic models, and reports Experience with SAP HANA and analytics data sourced from SAP ERP systems Familiarity with Tableau and SAP BusinessObjects Experience with data cataloging, lineage, and governance tools Relevant certifications in Azure Security, Data Governance, Privacy, or Compliance (AZ-500, SC-400) Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $101,000.00
- $152,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Not Specified
Specialist II - Data Science
🏢 Axelon Services Corporation
Salary not disclosed
Los Angeles 1 week ago
Job Title: Specialist II
- Data Science Location: Woodland Hills, CA Description: We are looking for 8+ Years of experienced Hands-on experience with Agentic Layer A2A frameworks and MCP Protocol.

Expertise in AI/ML engineering, specifically vector embeddings, prompt engineering, and context engineering.

Strong programming skills in at least two of the following: Python, Java, Go.

Proficiency in deploying solutions on Azure Cloud.

Experience with databases such as Azure AI Search, Redis, and Cosmos DB (Blob Storage and Iceberg are plus).

Proven ability to design and manage Azure Functions and Azure Container Apps.

Strong understanding of cloud-native architecture, scalability, and performance optimization.
Not Specified
DEVELOPER (SFDC)
🏢 Axelon Services Corporation
Salary not disclosed
Aliso Viejo 1 week ago
Pay: $50 per hour Summary: 3-7 years IT industry experience, with 2-3 years in development, implementation, administration, and configuration.

Experience in Vlocity/OmniStudio, LWC, and APEX.

Must have hands-on experience in Omnistudio in a minimum of 2 projects or at least one project with more than 10 months of experience.

Experience with Java/.Net is preferred but not mandatory.

Experience in the healthcare payer domain is a plus.

Responsibilities: Coordinate and get knowledge transition from USA-based Salesforce development teams.

Interact with IT/Business stakeholders.

Requirements: Developer Certification (Platform Dev 1) and AppBuilder Certification.

Advanced Developer Certification (DEV 501 or Platform Dev 2) is desirable.

Experience with production deployment using change-set/eclipse/ANT migration tool.

Required Skills: Experience in LWC, Omnistudio, and Lightning version, including Aura framework and integrations.

Strong experience with LWC, Integrations, Visualforce, Apex, Triggers, Eclipse IDE, SOQL, and JavaScript.

Knowledge of governor limits, coding best practices, and understanding the limitations of Apex coding.

Experience with Web services including SOAP, WSDL, REST, SSL standards, security models, and API client architecture.

Implementation knowledge of workflow rules, validation rules, approval processes, reports, and dashboards.

Experience using Apex Data Loader or other ETL tools like Informatica, Boomi, Cast Iron, or Mulesoft.

Experience with database development, SQL or PL/SQL, database schemas, and stored procedures.

Follow unit testing and test class best practices.

Knowledge of HTML/HTML5, CSS, XML, AJAX, Web-services, Google APIs, JQuery, or any other JavaScript framework.

Object-oriented programming experience in J2EE/.Net platforms.

Understanding of Salesforce Admin activities like user creation, role/profile setup, and security setup.

Preferred Skills: Advanced Admin (ADM301) or Consultant (Sales Cloud/Service Cloud) Certifications.
Not Specified
Service Desk Technician/Lead
Salary not disclosed
Atlanta 1 week ago
We are hiring Service Desk candidates at different levels Service Desk Opportunities (Lead & Technician) Telework | Air Force ERP CS Program | Secret Clearance We are seeking Service Desk professionals to support the Air Force ERP CS program .

These roles are ideal for IT professionals who enjoy troubleshooting technical issues, supporting end users, and contributing to a high-performing service desk environment.

Two opportunities are available: Service Desk Lead – Night Shift (Telework) Service Desk Technician – Day Shift (Telework) Both roles support enterprise IT operations by handling incoming support requests, resolving technical issues, and ensuring high levels of customer satisfaction.

Key Responsibilities (Technician) Responsible for supporting the program/project/client to deliver services to meet customer business needs and expectations.

Processes intake requests from email or phone, review issues, assign work to appropriate team and resources, confirm priority of work and document impact of the situation.

Track aging tickets and follow up with teams for closure with exceptional customer service in daily responsibilities.

Receives and logs customer problem/request/issues and by documenting the problem and updating the customer’s contact information.

Monitors and tracks incidents.

Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided steps taken using knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.

Performs incident notification and escalation of problems/request/issues to responsible party.

Performs follow up on all incidents with customer to provide exceptional customer satisfaction.

Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate.

Escalates to more senior team members as appropriate.

Key Responsibilities (Lead Role) Supervises and coordinates activities of a team of IT members engaged in Intake requests from email or phone, review issues, assign work to appropriate team and resource, confirm priority of work and document impact of the situation.

Track aging tickets and follow up with teams for closure.

Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.

Monitors and supports the complex information technology and systems infrastructures.

Troubleshoots and resolves unique or complex problems in an efficient manner.

Performs root cause analysis and diagnostics on the more unique or complex production systems.

Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.

Overall responsibility for leading the program, department, or functional area as designated.

Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.

Minimum Qualifications Service Desk Technician: 1–3 years of service desk or technical support experience Service Desk Lead: 3–6 years of IT experience 0–2 years of leadership or team supervision experience Bachelor’s degree in Information Technology, Computer Science, or a related field preferred Security Requirement Active Secret Clearance or T3/T5 eligibility required Required Certification CompTIA Security+ Preferred Certifications DevSecOps Cloud certifications (Azure, AWS, Google Cloud) Technical Skills Microsoft Windows operating systems Microsoft Office applications Network connectivity troubleshooting Email systems and internet mail Print services and desktop hardware support Strong problem-solving and analytical abilities #cjpost Key Responsibilities (Technician) Responsible for supporting the program/project/client to deliver services to meet customer business needs and expectations.

Processes intake requests from email or phone, review issues, assign work to appropriate team and resources, confirm priority of work and document impact of the situation.

Track aging tickets and follow up with teams for closure with exceptional customer service in daily responsibilities.

Receives and logs customer problem/request/issues and by documenting the problem and updating the customer’s contact information.

Monitors and tracks incidents.

Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided steps taken using knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.

Performs incident notification and escalation of problems/request/issues to responsible party.

Performs follow up on all incidents with customer to provide exceptional customer satisfaction.

Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate.

Escalates to more senior team members as appropriate.

Key Responsibilities (Lead Role) Supervises and coordinates activities of a team of IT members engaged in Intake requests from email or phone, review issues, assign work to appropriate team and resource, confirm priority of work and document impact of the situation.

Track aging tickets and follow up with teams for closure.

Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.

Monitors and supports the complex information technology and systems infrastructures.

Troubleshoots and resolves unique or complex problems in an efficient manner.

Performs root cause analysis and diagnostics on the more unique or complex production systems.

Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.

Overall responsibility for leading the program, department, or functional area as designated.

Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
Not Specified
jobs by JobLookup
✓ All jobs loaded