Launchpad Macos Tahoe Jobs in Usa
228 positions found
Salary: $27.12 - $33.87/hour; $56,409.60 - $70,449.60/year + $1,100/mo Tahoe Assignment Premium.
Department: Public Works
Job Type: Open - Tahoe Area.
Date Opened: 1/6/2026 8:00:00 AM.
Filing Deadline: Continuous
Employment Type:
- Permanent/Full Time (40 hrs/week)
- Permanent/Part Time (less than 40 hrs/week)
- Temporary/Extra Help
Work Location:
- Tahoe City, CA and surrounding areas
HR Analyst: Suzanne Messina.
Position Information:
Recruitment brochure for details on this exciting opportunity and its associated salary and benefits.
Newly hired Placer County permanent employees are eligible for a signing bonus of up to $2,000 and a retention bonus of $2,000 after two years of service if assigned to TART.
Tahoe Branch Assignment Premium: Tahoe Bus Driver positions are eligible for salary plus up to an additional $1,100 per month Tahoe Branch Assignment Premium for employees who are permanently assigned to a position located in the North Lake Tahoe Area.
Classification specification for full details.
This classification is scheduled to receive a general wage increase of 3% in July of 2026.
This recruitment is for Bus Driver - I in Tahoe only. For more information regarding TART's services and routes, please click here.
Tahoe Truckee Area Regional Transit (TART) provides safe and direct means of transportation service for North Lake Tahoe residents and visitors. TART is committed to providing comprehensive and reliable transit service to its passengers.
TART is accepting applications for permanent full-time, permanent part-time, and temporary/extra-help assignments. Applicants who are hired as temporary/extra-help may be eligible to transition to permanent status. Temporary/extra-help positions are limited to 999 hours per fiscal year (960 hours for CalPERS retired annuitants).
The selection process includes an interview and a criminal background check. Safety sensitive positions are subject to random ongoing DOT drug testing including for marijuana.
This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year.
Placer County is currently accepting applications for Bus Driver - I and Bus Driver - II in both Tahoe and Auburn/South Placer. Each level in this job series has different minimum qualifications.
To participate in one or more of these recruitments, you must complete and submit separate applications and supplemental questionnaires for each:
- Bus Driver - I (Auburn/South Placer - PCT)#2
- Bus Driver - I (Tahoe - TART)#2
- Bus Driver - II (Auburn/South Placer - PCT)#2
- Bus Driver - II (Tahoe - TART)#2
*Not a seasonal position - out of state licensure will need to be transferred over to the state of residency.
Company Description
At Reno-Tahoe Therapy Group, our focus is speech therapy, and we take pride in delivering personalized care to every patient. We believe in treating each individual like family and creating tailored action plans that address their unique needs. Our goal is to help clients make meaningful progress in an effective, enjoyable, and rewarding way. To serve our community better, we provide services at our locations in Carson City and Reno, Nevada.
Role Description
This is a full-time, on-site role for a Private Practice Speech Language Pathologist located in Carson City, NV. In this position, you will assess, diagnose, and provide therapy for individuals with speech, language, and communication disorders. Key responsibilities include developing and implementing treatment plans, engaging clients in therapeutic exercises, and maintaining detailed progress reports. Collaboration with families, caregivers, and other professionals will play a vital role in ensuring clients meet their communication and swallowing goals.
Qualifications
- Proficient in Speech Therapy practices, including evaluation and treatment techniques
- Experience addressing Speech and Language Disorders
- Expertise in assessing and treating Dysphagia
- Knowledge of Communication and Language Disorders
- Strong interpersonal and communication skills with clients, families, and team members
- Current state licensure as a Speech-Language Pathologist in Nevada
- Master’s degree in Speech-Language Pathology or equivalent
- Experience in a private practice setting is a plus
Work type: FTE
Contract B2B
Language: English
Contract Duration: 6 to 12 months
Job Summary
We are seeking a knowledgeable Mac Specialist with strong experience in macOS to support, configure, and maintain Apple devices within the organization. The candidate will provide technical assistance, troubleshoot issues, and ensure smooth operation of Apple systems.
Key Responsibilities
Install, configure, and maintain macOS on Apple devices such as MacBook Pro, MacBook Air, and iMac.
Troubleshoot hardware and software issues related to macOS systems.
Manage user accounts, system permissions, and device configurations.
Install and update applications on Mac systems.
Provide technical support to employees using Apple devices.
Manage system updates, backups, and security settings.
Assist with device deployment and configuration.
Support integration with enterprise tools like Microsoft Office and Google Workspace.
Required Skills
Strong knowledge of macOS administration and troubleshooting.
Experience working with Apple hardware and software.
Basic knowledge of Unix / Linux commands.
Understanding of networking concepts (Wi-Fi, VPN, printers).
Good problem-solving and communication skills.
Preferred Skills
Experience with device management tools like Jamf Pro.
Knowledge of scripting (Bash or Python).
Experience supporting Mac users in enterprise environments.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Saravanakumar at 224-507-1183 .
Title: Endpoint Engineer MDM Duration: 12 Months Location: Palo Alto, CA Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Job Description: Role Summary This is an onsite contract role based at Client's Palo Alto Headquarters.
The Endpoint Engineer is responsible for the design, implementation, and ongoing management of the organization's device ecosystem.
This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and zero-touch experience for our global workforce.
You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure.
Technical Environment Apple (macOS and iOS): Jamf Pro Windows and Android: Microsoft Intune / Endpoint Manager Virtual Desktop: Amazon WorkSpaces (AWS) Scripting: PowerShell, Bash, Python Key Responsibilities 1.
Unified Endpoint Management (UEM) Daily Operations: Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stability.
Service Desk Escalation: Serve as the final point of contact and subject matter expert for service desk escalations related to complex endpoint issues.
Apple Fleet: Architect and maintain the Jamf Pro environment for all macOS and iOS devices.
Manage configuration profiles, policies, and patch management.
Windows and Android: Lead the administration of Microsoft Intune, ensuring robust policy application, security baselines, and application delivery.
Provisioning: Manage Apple Business Manager (ABM) and Windows Autopilot to deliver a true zero-touch deployment experience.
2.
Virtual Desktop Infrastructure (VDI) Administer and optimize Amazon WorkSpaces.
Manage WorkSpaces directories, custom bundles, and image creation/maintenance.
Troubleshoot connectivity and performance issues within the AWS ecosystem.
3.
Automation and Engineering Develop and maintain sophisticated scripts in PowerShell and Bash to automate manual tasks and integrate system APIs.
Build and maintain a library of packaged software (dmg, pkg, msi) for silent deployment.
Implement automated reporting for hardware inventory, license compliance, and security auditing.
4.
Security and Compliance Enforce endpoint security standards, including FileVault/BitLocker encryption and EDR agent health.
Partner with Security teams to remediate vulnerabilities across the endpoint fleet.
Required Qualifications Experience: Minimum 3 5 years in an Endpoint Engineering or MDM-focused role.
Jamf Mastery: Proven experience managing both macOS and iOS at scale via Jamf Pro.
Intune Proficiency: Experience managing Windows environments through Microsoft Endpoint Manager.
VDI Expertise: Hands-on experience with Amazon WorkSpaces administration.
BYOD Deployment: Experience deploying and managing a Bring Your Own Device (BYOD) program for personal mobile phones (iOS/Android).
Advanced Scripting: Ability to write and debug Bash and PowerShell scripts from scratch.
Identity: Understanding of Okta or Azure AD (Entra ID) as it relates to device enrollment and SSO.
Education and Certifications Bachelor's degree in Computer Science, IT, or equivalent professional experience.
Relevant certifications (e.g., Jamf 200/300, Microsoft MD-102, or AWS Certified Cloud Practitioner) are a plus.
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
JAMF Pro, BYOD Deployment, Amazon WorkSpaces
Provide Level 2 onsite/deskside support (walk-ups + ticket queue), supporting Windows and macOS laptops.
Own device lifecycle activities: new hire provisioning, imaging/enrolment, swaps, repairs coordination, leaver recoveries, and stock control in line with process
Support and administer endpoint management tooling:
Windows: Autopilot/Intune build and deployment support
macOS: Jamf Pro policies/profiles/app deployments and troubleshooting
Troubleshoot productivity and collaboration tooling: Microsoft 365, Teams, Outlook, OneDrive/SharePoint
Resolve identity and access issues: Azure AD / Entra ID, MFA, SSO, device compliance, access groups (including awareness of conditional access concepts)
Support meeting rooms / AV (Teams Rooms and conferencing peripherals) and coordinate vendor escalation when needed
Maintain high-quality ticket updates and documentation in ServiceNow
Identify recurring issues, propose practical fixes, and contribute to knowledge articles / standard work
What we’re looking for (required)
Strong experience supporting macOS / MacBooks in a managed enterprise environment
Experience using Jamf Pro (or similar Apple device management) to support deployments, configuration, and troubleshooting
Experience supporting Windows endpoints in an enterprise environment, including Autopilot/Intune build & deployment
Working knowledge of Azure AD / Entra ID (identity/access troubleshooting, MFA/SSO basics, group access concepts)
Strong customer-facing communication and an ownership mindset — proactive updates and end-to-end accountability
Practical hardware/peripheral troubleshooting (docks, monitors, mobile devices, etc.)
Comfortable working onsite in a busy office environment
Nice-to-have
Exposure to Ubuntu Linux (basic troubleshooting / command line familiarity)
Basic networking fundamentals (Wi-Fi, DNS, VPN troubleshooting)
Endpoint security / compliance exposure (e.g., Defender, encryption, device compliance workflows)
- Davis
- Elk Grove
- Folsom
- Jackson
Opportunity Details:
- Outpatient environment treating ages 16+ to start
- Family medicine practices where therapists will be embedded in Sacramento (Alhambra), Davis, Elk Grove, Jackson, Lincoln, Plymouth, Roseville, Auburn, and Natomas
- The Behavioral Health outpatient clinic consists of Psychiatrists, Psychologists, and Advanced Practicing Clinicians
- Flexible scheduling, treatment modality, treatment length, and patient population
- Opportunity for group therapy
- No call
Sutter Health is looking for skilled professionals to work embedded in our family practice clinics, partnering with primary care and clinicians in our new outpatient mental health clinic, serving various mental health disorders for all age ranges. You will be responsible for creating an environment of trust, respect, and understanding while providing therapeutic services to patients, including individual and group psychotherapy with opportunities for family and couples work.
Requirements:
Professional license as a Marriage and Family Therapist (LMFT) or Licensed Clinical Social Worker (LCSW)
Medical Group Information:
Sutter Medical Group is a successful, 1,200+ member multi-specialty group offering physicians the opportunity to build their practices within a progressive, financially sound, and collaborative organization. SMG is recognized as a Top Performing Physician Group by the Integrated Healthcare Association. Our members are dedicated to providing the highest quality and most complete health care possible to the people in the communities we serve in the greater Sacramento Valley Area of Amador, Placer, Sacramento, Solano, and Yolo Counties.
Join Us and Enjoy:
- Relocation assistance of up to $20,000 for qualified applicants
- Excellent benefits, including zero-cost medical insurance
- Paid medical benefits for employees and dependents
- Award-winning, 100% 401(k) match
- CME allowance
- Robust retirement program
- Advanced practice technology, including EPIC
- A positive work-life balance and Northern California's natural beauty and lifestyle
Sutter Health Awards and Recognition:
Sutter Health is proud to be recognized for its commitment to excellence and innovation in healthcare. Some of our notable awards and accolades include:
- Forbes' Best Employers for Diversity: Recognized for its dedication to diversity, equity, and inclusion.
- IBM Watson Health 15 Top Health Systems: Recognized as one of the top health systems in the nation based on overall organizational performance.
- HealthCare's Most Wired: Acknowledged for leveraging technology to improve healthcare delivery and patient outcomes.
- Leapfrog Hospital Safety Grade: Consistently awarded high grades for patient safety and quality.
- Practice Greenhealth Environmental Excellence Award: Demonstrating our commitment to sustainable and environmentally responsible practices.
- DiversityInc Top Hospitals and Health Systems: Recognized for fostering a diverse and inclusive workplace.
Community Information:
Davis [Job ID: 2 is a vibrant city renowned for its high quality of life, exceptional educational opportunities, and welcoming community atmosphere. Home to the prestigious University of California, Davis, the city is an intellectual hub with a strong emphasis on sustainability, innovation, and cultural diversity. Residents enjoy a plethora of recreational activities, including numerous parks, bike trails, and a lively downtown area filled with unique shops, restaurants, and cultural events. Davis is also recognized for its excellent public schools and safe neighborhoods, making it an ideal place for families and professionals alike. Geographically, Davis is perfectly situated for easy access to some of California's most beloved destinations. It is only about a 1.5-hour drive to San Francisco, allowing residents to enjoy the city's world-class dining, arts, and entertainment. Napa Valley, famous for its stunning vineyards and wineries, is just an hour away, providing an ideal spot for weekend getaways. For those who love outdoor adventures, Lake Tahoe is a two-hour drive, offering year-round activities from skiing and snowboarding in the winter to hiking and boating in the summer. Davis's prime location ensures that residents can easily balance the tranquility of small-town living with the excitement of nearby urban and natural attractions.
Elk Grove [Job ID: 2 is a family-oriented city that offers everything from starter homes to ranch estates. It has a small-town feel but with all the amenities of an urban lifestyle. The award-winning Elk Grove Unified School District has an impeccable reputation offering plenty of services to the community. The City of Elk Grove is known for a variety of outstanding restaurants, a historical district, and first-rate parks. Elk Grove has a prosperous business community that boasts a diversity of shops, services, and promising careers. Elk Grove is located in the southern portion of Sacramento County. Its location provides easy access to two major freeways (Hwy 99 and Interstate 5), the Sacramento International Airport, rail lines and two ports. It is within easy driving distance to the Bay Area and Lake Tahoe. With its central location, Elk Grove offers residents a wide variety of places to go and things to do.
Folsom [Job ID: 2 is a dynamic city with a unique mixture of sophistication, historical insight, and ceaseless energy. Ideally located between Sacramento and Lake Tahoe and close to the Sierra Foothill wine country, Folsom could be described as the Mecca of Northern California outdoor recreation. Folsom has an abundance of recreation for all ages from water sports such as kayaking, water-skiing, and sailing to an expansive network of bicycle and hiking trails that meander along the American River Parkway. The city is home to corporations such as Intel and Kikkoman Foods, who believe the quality of life for their employees and the resources needed for business success is outstanding. Its great shopping, restaurant, and excellent school system make it an ideal location to raise a family.
Jackson [Job ID: 2 is a lovely small community in a country setting with beautiful lakes, vineyards, and rolling hills. The area's rolling foothills are checkered between tall golden grass, oak trees, and thousands of acres of grapevines. Jackson is located next to Plymouth, which is known for its excellent wine-tasting tours. In addition to wine tasting, Jackson is full of unique gift shops, antique shops, restaurants, museums, parks, and historical sites like the Kennedy Gold Mine and the Amador County Museum. The area offers an abundance of outdoor recreational activities including hiking, biking, fishing, camping, golf, white water rafting, and even underground cave tours. Jackson is centrally located with easy access to the metropolitan and urban areas with a one-hour drive to Sacramento, a one-hour drive to Lake Tahoe, and a two-hour drive to San Francisco.
Remote working/work at home options are available for this role.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Join Us as a Technical Support Advisor!
Location: Remote Call Center
Join Us as a Technical Support Advisor!
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!
What You'll Be Doing:
Customer Service Excellence:
- Handle customer inquiries via phone, delivering tailored solutions to technical issues.
- Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
Technical Support & Troubleshooting:
- Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
- Use multiple systems to research and deliver efficient, real-time solutions.
Adaptability in Communication:
- Connect with a diverse range of customers by adjusting your communication style to meet their needs.
- Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
Team Collaboration:
- Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.
What We're Looking For:
Customer Service Focus:
- Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
Technical Enthusiasm:
- A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.
Resilience Under Pressure:
- Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.
Learning & Growth Mindset:
- Open to feedback and coaching, with a drive to continuously improve and excel.
What You Bring:
- Proven experience in customer support or technical assistance , ideally in a call center setting.
- Strong verbal and written communication skills.
- Problem-solving abilities with a flexible, adaptable approach to challenges.
- Confidence in navigating multiple software tools and systems to resolve issues.
- A self-motivated attitude with effective time management skills.
What You'll Get:
Competitive Pay:
- $17.31 per hour, with opportunities for performance-based incentives.
Comprehensive Benefits:
- Full health insurance package, including medical, dental, and vision coverage.
Cell Phone Perks:
- $25/month per line for unlimited phone, text, and data (restrictions may apply).
Training and Growth:
- Paid training to set you up for success.
- Career advancement opportunities with a globally renowned leader in technology innovation.
Referral Bonuses:
- Earn ongoing bonuses for referring new employees through our Referral for Life Program.
Supportive, Inclusive Environment:
- Thrive in a dynamic virtual work environment with a team that's dedicated to your success.
- Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
Remote Work Requirements
- Private Workspace: A quiet, dedicated workspace with no distractions.
- Ergonomics: A comfortable desk setup with all necessary equipment.
- Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
- Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.
Why You'll Love Working Here:
At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us.
Ready to Take the Next Step?
Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Remote working/work at home options are available for this role.
Duration: 6 months contract
Job Description:
- We are seeking a Mac Support Technician with hands-on JAMF experience to provide Tier 1 technical support for Mac devices and end users. This role is responsible for device deployment, troubleshooting, ticket management, and supporting day-to-day IT operations.
Responsibilities:
- Provide Tier 1 support for Mac hardware, macOS, software applications, connectivity, and peripherals
- Image, configure, and deploy Mac devices using JAMF
- Manage device inventory, policies, and updates in JAMF
- Perform password resets and assist users with MFA setup and troubleshooting
- Troubleshoot email, VPN, Wi-Fi, and basic network connectivity issues
- Use ServiceNow (or similar ticketing system) to log, track, prioritize, and resolve incidents
- Escalate complex technical issues to Tier 2/Engineering teams as needed
- Coordinate warranty repairs, device replacements, and hardware upgrades
- Maintain documentation for common issues and solutions
Experience:
- 1–3 years of IT support experience
- Strong hands-on experience with Mac devices and macOS troubleshooting
- Experience using JAMF for device management and deployment
- Familiarity with ticketing systems (ServiceNow preferred)
- Experience supporting password resets and MFA authentication
Skills:
- Troubleshoot
- Ticketing systems
Education:
- Bachelor’s degree or equivalent experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Deepak
Email:
Internal ID: 26-04330
Job Title: EUC Talent Required (L2/L3 Support)
Job Type: Onsite
Job Mode: Full Time
Job Overview
Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications.
Key Responsibilities
- Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications.
- Provide end-user and system support across Syncreon, CLI, and other plant locations.
- Deliver onsite support for network changes, hardware installations, and system upgrades.
- Support and maintain the SCCM environment and assist with Microsoft Intune configurations.
- Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations.
- Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns.
- Configure, manage, and troubleshoot printers, scanners, and peripheral devices.
- Provide L2/L3 support for:
- Windows and macOS operating systems
- End-user devices
- Core infrastructure services
- Participate in plant leadership meetings and weekly change management calls.
- Support patching and upgrade activities in line with organizational standards.
- Adhere to defined operational standards, SLAs, processes, and service objectives.
- Maintain accurate documentation for service desk procedures and end-user processes.
- Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner.
- Coordinate with onsite hardware and service vendors for issue resolution and installations.
Required Skills & Qualifications
- Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3).
- Hands-on experience with Windows OS, macOS, SCCM, and Intune.
- Exposure to manufacturing or plant IT environments is highly preferred.
- Knowledge of network troubleshooting, patch management, and security remediation.
- Experience managing hardware assets, printers, and scanners.
- Excellent communication, coordination, and documentation skills.
- Ability to work independently in an onsite plant environment.
Preferred Experience
- Prior experience supporting shop floor systems in automotive or manufacturing plants.
- Familiarity with ITIL processes, incident management, and change management.
- Experience working with multiple plant locations and stakeholders.
Job Description:
L1 Service Desk Analyst (5–6 Years Experience)
NOTE: Candidate must speak both English and Spanish
Resource required in Minneapolis who can travel if needed or at least once a week
Start- immediate
full time remote - with ability to travel if needed or can go to Sleepy Eye once a week.
Duration-1 year
Role Overview
• Act as the first point of contact for all IT-related incidents, service requests, and user inquiries
• Deliver high-quality, customer-focused support across enterprise IT environments
• Ensure first-call resolution wherever possible and effective escalation when required
Key Responsibilities
• Provide Level 1 technical support via phone, email, chat, and self-service portal
• Log, categorize, prioritize, and resolve incidents and service requests in the ITSM tool
• Troubleshoot issues related to:
o Windows and macOS end-user devices
o Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
o Active Directory (password resets, account unlocks, group access)
o VPN, network connectivity, Wi-Fi, and printer issues
• Perform initial diagnosis and resolution using knowledge articles and SOPs
• Escalate unresolved incidents to L2/L3 teams with accurate documentation
• Follow ITIL-based incident, request, and problem management processes
• Meet or exceed defined SLAs, OLAs, and KPIs (FCR, AHT, CSAT)
• Provide user communication and status updates throughout the ticket lifecycle
• Participate in shift handovers and knowledge sharing sessions
• Identify recurring issues and suggest improvements or automation opportunities
• Support new user onboarding/offboarding tasks as per SOPs
• Assist in major incident calls by handling communications and ticket updates
Technical Skills & Experience
• 5–6 years of experience in an Enterprise IT Service Desk / End User Support role
• Strong hands-on experience with:
o Windows 10/11 and macOS
o Microsoft 365 & Teams administration basics
o Active Directory and Azure AD fundamentals
o Basic networking concepts (DNS, DHCP, TCP/IP, VPN)
• Experience with ITSM tools such as ServiceNow, Freshservice, ManageEngine, or similar
• Familiarity with remote support tools and endpoint management solutions
• Exposure to VDI, MFA, and endpoint security tools is a plus
Process & Compliance
• Good understanding of ITIL v3 / ITIL 4 processes
• Adherence to security, compliance, and access control policies
• Experience working in SLA-driven, 24×7 or shift-based environments
NOTE: Candidate must speak both English and Spanish
Resource required in Minneapolis who can travel if needed or at least once a week
Start- immediate
full time remote - with ability to travel if needed or can go to Sleepy Eye once a week.
Duration-1 year