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Job Title: SDET / QA Automation Engineer

Location: Mount Laurel- NJ

Duration: Long Term

Job Description:

Job Summary:

We are seeking a highly skilled and experienced SDET / QA Automation Engineer with 8 to 10 years of expertise in Python, JavaScript, and modern automation frameworks. This position involves developing automation solutions, microservices, and test scripts while validating end‑to‑end network components and their behavior. The candidate should have strong domain knowledge in networking and cable technologies, with the ability to collaborate effectively with clients and cross‑functional teams.

Key Responsibilities:

• Develop microservices using Python, NodeJS, and Golang as part of automation and service validations.
• Develop standalone Python/NodeJS scripts to simulate network traffic and validate performance across different endpoints.
• Create Proof of Concepts (POCs) based on client needs and actively participate in client demos and technical discussions.
• Lead the creation of test strategies and manage test environments with both physical and virtual device setups.
• Create comprehensive test scenarios and automated test scripts using MochaJS, ensuring robust coverage of functional, integration, and regression test cases.
• Design reusable test components, validate API and microservice behavior, and integrate MochaJS test suites into the existing automation framework to enhance reliability and execution efficiency.
• Collaborate with cross‑functional teams to refine requirements, improve test coverage, and ensure smooth integration with CI/CD pipelines.
• Gather requirements and perform detailed analysis for new automation scenarios and test case development.
• Support manual and automation testing across applications, devices, and servers as required.
• Ensure code quality using tools like SonarQube and adhere to strict QA standards.
• Provide technical guidance, troubleshooting support, and mentorship to team members on tasks and issues raised by the client.
• Maintain version control and branching strategies using GitHub, ensuring high code integrity and traceability.
• Monitor automation execution, analyze failures, and drive root‑cause investigations to improve overall product quality.
• Document technical workflows, automation processes, and test scenarios to ensure long-term maintainability and knowledge sharing.

Required Skills & Experience:

• 8-10 years of experience in QA/SDET automation roles.
• Strong programming knowledge with Python and JavaScript.
• Good hands-on experience with Go Lang and NodeJS.
• Hands-on experience with MochaJS for scripting and automated testing.
• Excellent knowledge with web technologies like REST, SOAP, XML and JSON
• Proficiency in API testing using Bruno/ Postman.
• Familiarity with GitHub for version control and Jira for project tracking.
• Excellent domain knowledge in Network and cable domain
• Should be familiar with IMS architecture and SIP protocols.
• Good problem-solving and debugging skills.

Should have good communication and client interaction skills.

Are you an experienced Full Stack Developer with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Full Stack Developer to work at their company in Minneapolis, MN.

Position Summary: The team builds and maintains scalable microservices and batch-processing platforms that ingest, enrich, store, and serve user-generated content for clients' eCommerce and enterprise systems. Our culture is highly collaborative, prioritizing agility, code simplicity, operational excellence, and consistently high-quality software delivery.

Primary Responsibilities/Accountabilities:

• Delivers complex, well-tested, and reliable product features with minimal oversight.
• Excels at breaking down large problems and demonstrates depth across software development lifecycle phases, including concept, design, testing, and deployment.
• Develops solutions and optimizations that improve performance across the full application stack.
• Comfortable independently triaging complex issues across multiple environments in a fast-paced, dynamic setting.
• Actively engages in pair programming, daily standups, sprint retrospectives, backlog grooming, and user story mapping.

Qualifications:

• 5+ years of experience building highly scalable, high-performing applications using Java, Spring Boot, and Gradle with strong object-oriented design skills.
• Experience with Test Driven Development (TDD), including writing unit and integration tests using JUnit, Mockito, and/or the Spock Framework.
• Experience with streaming and messaging platforms such as Kafka, RabbitMQ, or Google Pub/Sub.
• Strong experience with CI/CD pipelines using tools such as Jenkins or GitHub Actions.
• Experience designing distributed application architectures that leverage NoSQL data stores such as Apache Cassandra for high throughput at scale.
• Experience with search and indexing systems such as Apache Solr for large-scale data access and query performance.

Preferred:

• Strong communicator and collaborator who works effectively across cross-functional teams, proactively brings ideas to the table, and takes initiative rather than waiting to be directed.
• Experience with front-end technologies, including JavaScript, ReactJS and NodeJS.
• Experience with container platforms such as Docker.
• Experience designing, testing, and deploying scalable solutions on Google Cloud Platform utilizing services such as BigQuery, Cloud Functions, Cloud Run, and Dataflow.
• Experience with off-heap caching solutions such as Memcached.
• Experience leveraging AI-assisted development tools such as GitHub Copilot to accelerate development workflows.
• Ability to triage and manage complex, production issues

Project description

This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value

Responsibilities

Platform Ownership

Network & Monitoring Tools (must have)

Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.

Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded

Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards. Systems Administration (must have)

Provide sysadmin support for Linux and Windows servers, including:

Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)

OS level troubleshooting and configuration

Monitoring and logging enablement

Support hybrid environments spanning on prem and Azure infrastructure.

A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.

Observability & Event Management Support (should have)

Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.

Assist with event management workflows, ensuring alerts are actionable and routed correctly.

Participate in efforts to reduce alert noise and repeat incidents. SIEM & Security Visibility (nice to have)

Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.

Support log ingestion, troubleshooting, and collaboration with security and incident response teams.

Ensure infrastructure and network telemetry supports security detection requirements. Cloud Monitoring & Azure Integration (should have)

Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:

Azure Monitor and Log Analytics integrations

Observability for Azure hosted workloads Automation, AI & Continuous Improvement (nice to have)

Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:

Improve signal quality / reduce alert fatigue

Support faster incident triage

Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.

Knowledge Transfer & Operational Resilience

Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.

Support on call or escalation rotations as needed.

Skills

Must have

Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments

Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).

Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds

Not a must but nice to have experience with platform like StruxureWare.

Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.

Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).

Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.

Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.

Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.

Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.

Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations

Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.

Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.

Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.

Experience with change management practices in an enterprise IT environment is beneficial

Job Title: Jenkins Administrator Engineer

Location: Phoenix, AZ

Duration: 12 Months

Experience: 6-9 years

Job Requirement:

• Hands-on experience of software development Java/ Python/ NodeJS/ Go

• Hands-on experience of using and administrating Jenkins and Artifactory is must

• Work experience on multiple DevOps and collaboration tools including Jenkins, GitHub, GitHub Actions, SonarQube, Slack, Confluence, Jira

• Hands-on experience of Linux server administration

• Good communication skills and Aptitude for learning new technology.

This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value.

Responsibilities:

Platform Ownership - Network & Monitoring Tools (must have)

• Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.

• Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded

• Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards.

Systems Administration (must have)

• Provide sysadmin support for Linux and Windows servers, including:

• Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)

• OS level troubleshooting and configuration

• Monitoring and logging enablement

- Support hybrid environments spanning on prem and Azure infrastructure.

- A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.

- Observability & Event Management Support (should have)

- Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.

- Assist with event management workflows, ensuring alerts are actionable and routed correctly.

- Participate in efforts to reduce alert noise and repeat incidents.

SIEM & Security Visibility (nice to have)

- Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.

- Support log ingestion, troubleshooting, and collaboration with security and incident response teams.

- Ensure infrastructure and network telemetry supports security detection requirements.

Cloud Monitoring & Azure Integration (should have)

- Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:

- Azure Monitor and Log Analytics integrations

- Observability for Azure hosted workloads

Automation, AI & Continuous Improvement (nice to have)

• Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:

- Improve signal quality / reduce alert fatigue

- Support faster incident triage

• - Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.

- Knowledge Transfer & Operational Resilience

- Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.

- - Support on call or escalation rotations as needed.

Mandatory Skills Description:

• Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments

• Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).

• Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds

• Not a must but nice to have experience with platform like StruxureWare.

• Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.

• Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).

• Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.

• Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.

• Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.

• Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.

• Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations

• Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.

• Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.

• Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.

• Experience with change management practices in an enterprise IT environment is beneficial.

Nice-to-Have Skills Description:

Agile Methodologies

• 
  
• 
  Design, implement, and manage cloud infrastructure on Azure using Terraform and Terragrunt.
  
  
• 
  Maintain and optimize Kubernetes clusters on Azure Kubernetes Service (AKS).
  
  
• 
  Build and manage CI/CD pipelines using GitHub Actions/Workflows and ArgoCD for GitOps deployments.
  
  
• 
  Enhance system reliability by implementing monitoring, alerting, and observability solutions with Grafana.
  
  
• 
  Automate operational tasks to reduce toil and improve team efficiency.
  
  
• 
  Participate in on-call rotations, incident response, and post-mortem analysis.
  
  
• 
  Collaborate with development teams to improve application performance, scalability, and resilience.
  
  
• 
  Implement and advocate for SRE best practices, including SLIs, SLOs, and error budgets.
  
  
• 
  Continuously improve system performance, cost efficiency, and security.
  
  

• 
  
• 
  3+ years of experience in an SRE, DevOps, or cloud infrastructure role.
  
  
• 
  Strong experience with Azure cloud services and infrastructure.
  
  
• 
  Hands-on experience with java and Terraform and Terragrunt for infrastructure-as-code.
  
  
• 
  Proficiency with Kubernetes (preferably AKS and container orchestration.
  
  
• 
  Experience with CI/CD tools, especially GitHub Workflows/Actions and ArgoCD.
  
  
• 
  Solid understanding of observability tools like Grafana (Prometheus, Loki, Tempo experience is a plus).
  
  Education Requirements Bachelor's degree required, (Masters preferred)
  
  

Open date: August 26, 2025

Next review date: Thursday, Mar 12, 2026 at 11:59pm (Pacific Time)

Apply by this date to ensure full consideration by the committee.

Final date: Tuesday, Aug 25, 2026 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.

UC Berkeley Extension (UNEX), the continuing education branch of the University of California, Berkeley, has been building bridges between UC Berkeley and the public since 1891. UNEX serves the professional and continuing education goals of thousands of people each year and plays an essential part of the University mission to: extend the research and scholarship of UC Berkeley to a global community; increase access to higher education for non-traditional, online, and international students; and improve the workforce. UC Berkeley Extension is a part of the division under the leadership of the Dean of Extended Education that also includes Berkeley Summer Sessions, Berkeley Study Abroad, and Osher Lifelong Learning Institute.

UC Berkeley Extension invites applications for a pool of qualified, dynamic instructors with a commitment to professional and continuing education in Graphic Design to teach one or more online courses each year for our Arts and Humanities department.

Courses are offered online:

• 
  
• Online instruction is delivered asynchronously through our learning management system (Canvas) or through synchronous live lectures (Zoom).
  
• Most synchronous live online lecture courses are offered in the evening and on the weekend (U.S.A. Pacific Time).
  

We are seeking qualified applicants who possess current subject matter expertise and/or teaching knowledge in (but not limited to) the following course subjects. For program and course descriptions, please refer to the departmental link below.

Graphic Design

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• Adobe Digital Tools (Illustrator, InDesign, Photoshop)
  
• Art Direction (Advertising Design)
  
• Branding (Figma, Adobe Illustrator and Firefly)
  
• Essentials of Motion Graphics (Adobe After Effects, 2D Animation)
  
• Graphic and Web Design Portfolio
  
• Illustrating Children's Books
  
• Illustrator I
  
• InDesign
  
• Package Design
  
• Photoshop I
  
• Typography Fundamentals (Print/Web/Digital, Adobe Firefly )
  
• Visual Design Principles
  
• Web Design With HTML5 and CSS3 (JavaScript/GitHub)
  
• Other Graphic Design Related Topics (please specify in your cover letter)
  

The department seeks candidates who can support the success of all students through inclusive curriculum, classroom environment, and pedagogy. Specific duties and expectations will vary depending on the method of instruction including: Synchronous Live Online (Zoom) or Asynchronous Online (Fixed Date).

• 
  
• For synchronous instruction (live online courses), duties include but are not limited to: syllabus development; assignment development; lesson planning for class meetings; preparing and submitting required texts and course materials; reviewing and updating Canvas course site; and delivering lectures, presentations, and learning activities for all required hours of instruction.
  
• For asynchronous instruction (fixed date online courses), duties include but are not limited to: reviewing the syllabus and pre-populated online course content; learning and utilizing Canvas classroom management tools; and requesting any training needs from the Program Director or Department Director.
  
• For all instruction (regardless of course format) duties include but are not limited to: completing required trainings as mandated by the UC Presidential policies; responding to student questions and learning needs in a timely manner; grading student assignments and posting final student grades to the instructor portal in a timely manner; utilizing University-approved course support platforms including the Canvas Learning Management System, Zoom, Instructor Portal, Google Workspace, etc.; reviewing and following University and departmental policies, logistics, and other guidelines as published on the departmental Instructional Resource Site; and responding to other requests from the Program Director or Department Director in a timely manner.
  

Graphic Design Program and Courses: public/category/ ?method=load&certificateId=17023&selectedProgramAreaId=11461&selectedProgramStreamId=15551#collapse_1

• 
  
• Bachelor's degree or equivalent international degree required.
  

• 
  
• 5 or more years of professional industry work experience since degree, or 5 or more years of teaching experience since degree.
  
• 
  U.S.A. Residency and U.S.A. Work Authorization: All work must be performed in the United States, whether in person or online. For applicants who are not US citizens or permanent residents, a valid US work authorization is required for the duration of employment. Applicants should not expect the department to sponsor a work visa on their behalf.
  

• 
  
• Advanced degree in graphic design, advertising design, art direction, or related area preferred.
  
• 5 or more years of professional industry work experience in: graphic, visual or communication design; advertising; art direction; motion design; motion graphics; animation; or marketing.
  
• Proficiency in two or more Adobe Apps: Illustrator, Photoshop, InDesign, Firefly, After Effects, and Premier Pro.
  
• Proficiency in Figma.
  
• Typographic skills (type setup, digital type, web fonts, flex type, type for print).
  
• Page Layout (grid systems).
  
• Color Theory (CMYK, RGB, Pantone (PMS) and Hexadecimal #s).
  
• Proficiency in HTML5, CSS3, JavaScript and GitHub with great understanding of accessibility in design.
  
• Experience writing technical content and project specs.
  
• Knowledge of existing and new technologies and constraints, including knowledge of artificial intelligence and its integration with graphic design.
  
• Teaching, training or coaching experience in the course subject, within a U.S. corporate environment or at a U.S. college/university institution.
  
• Experience in creating syllabi, learning objectives, lectures/presentations, learning activities, assignments, assessments, exams, and quizzes.
  
• Experience teaching online and/or developing academic content for online courses.
  
• Ability to convey conceptual and complex ideas and information.
  
• Ability to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.
  
• Effective verbal/written communication and presentation skills (English).
  
• Effective organizational skills with attention to detail.
  
• Ability to collaborate with colleagues and work within a team environment.
  
• Proficiency in (or willingness to learn) instructional and other technology, such as: Learning Management Systems (Canvas); lecture/presentation capture applications (Panopto); online video conferencing (Zoom); Microsoft Office (Word and PowerPoint); file sharing (Google drive or Dropbox); and Google Workspace tools (email, calendar, docs, sheets, slides, etc).
  

• Curriculum Vitae - Your most recently updated C.V.

  
  

• Cover Letter - In your cover letter, please include:
  
  1) the top 3 course subject(s) you are applying for within the Graphic Design discipline;
  
  2) a link to your professional website that includes your Graphic Design portfolio with samples of your work; and
  
  3) please discuss prior teaching experience, teaching approach, and other/future Graphic Design teaching interests. This can include, for example, specific efforts, accomplishments, and future plans to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.

  
  

• 
  
• References are requested from candidates at the interviewing stage, and references are only contacted for finalists.
  

Help contact:

UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.

The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.

In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

• 
  
• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  
• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• APM - 035: Affirmative Action and Nondiscrimination in Employment
  

Sr. Platform Engineer | Hybrid in Irving, TX or Baltimore, MD

Optomi, partnering with a top financial services organization, is seeking a Sr. Platform Engineer with experience in contact center systems, reporting, and financial platforms. This hands-on role will take ownership of ongoing projects, deploy NiceCX, integrate GenAI, and build scalable applications and automations that enhance contact center operations. The ideal candidate thrives in fast-paced environments, can work independently with minimal onboarding, and collaborates effectively across teams.

Why This Role Is Exciting:

• Opportunity to move from contract to permanent employment
• Flexible onsite and remote work options
• Work with innovative technologies, including AI-driven automation and analytics
• Play a key role in end-to-end platform development and operational improvements

Responsibilities of the right candidate:

• Build, maintain, and enhance REST and GraphQL APIs, connecting NiceCX and other contact center platforms to internal systems.
• Integrate and maintain telephony systems (SIP, VoIP, PBX), IVR, chatbots, omnichannel routing, and CRM platforms.
• Deploy and operate applications on AWS (EC2, Lambda, S3, API Gateway), ensuring availability, reliability, and scalability.
• Establish and manage deployment pipelines using GitHub, Jenkins, and Kubernetes for seamless, automated delivery.
• Create workflows, reporting dashboards, and operational automations to boost efficiency and agent productivity.
• Monitor, analyze, and optimize system performance for real-time contact center workloads.
• Utilize logging, monitoring, and alerting tools (AWS CloudWatch, ELK stack) to maintain high operational standards.
• Partner with architects, product owners, QA teams, and senior engineers; mentor junior developers; contribute to architectural and technical decision-making.
• Produce technical documentation, runbooks, and knowledge-sharing materials to support operational continuity.
• Follow secure development practices and ensure systems meet regulatory requirements (PCI, SOC2, etc.).

Experience of the right candidate:

• 6–8+ years of professional software development experience
• Strong programming skills in Java, Python, JavaScript, and TypeScript
• Experience designing, developing, and consuming REST APIs
• Hands-on experience with AWS cloud services (EC2, Lambda, S3, API Gateway)
• Familiarity with DevOps and CI/CD tools: GitHub, Jenkins, Kubernetes
• Exposure to contact center technologies, telephony, or customer engagement platforms
• Solid understanding of software engineering best practices: version control, testing, debugging
• Ability to thrive in agile, collaborative team environments
• Enterprise financial services experience