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Exciting Opportunity!
Bilingual Service Operations Manager | Brand Manager
Salary: $60,000 - $65,000
Location: Houston, TX
Role Overview
Top Commercial Cleaning Franchise is seeking a Service Operations Manager (also referred to as Brand Manager) to serve as a key operational and customer-facing leader supporting franchise owners and clients across the Houston market.
This role is ideal for a bilingual (English/Spanish) professional who enjoys working in the field, managing relationships, resolving issues, and helping ensure consistent service quality. The Brand Manager acts as a critical liaison between franchise owners, customers, and the regional office, with a strong focus on onboarding, retention, and day-to-day operational support.
If you feel you are the right person for this critical role then we want to hear from you today!
Key Responsibilities
- Conduct franchise onboarding, orientations, and ongoing support for new and existing franchise owners
- Perform walkthroughs for new account starts, transfers, and inspections (English and Spanish speaking franchisees)
- Serve as a primary point of contact for franchise owners and customers regarding service issues, work orders, and special requests
- Receive, track, and resolve work orders and service concerns in a timely and professional manner
- Match franchise owners with appropriate customer accounts based on service needs and capabilities
- Negotiate pricing adjustments and coordinate special services as needed
- Perform monthly client inspections and document findings
- Maintain accurate records and enter inspection and service data into company systems
- Prepare and submit daily and periodic reports to the Regional Director
- Support customer retention efforts with the goal of maintaining a low monthly cancellation rate
What Success Looks Like in This Role
- Franchise owners feel supported, informed, and well-prepared
- Customers experience consistent service and timely issue resolution
- Service issues are addressed calmly, professionally, and efficiently
- Communication between the field and regional leadership is clear and reliable
- Operational details are handled with accuracy and follow-through
- The Brand Manager operates independently while knowing when to escalate issues appropriately
Required Qualifications
- Fluent bilingual English / Spanish (spoken and reading required)
- Experience in customer-facing operations, account management, field services, or franchise support
- Strong customer service and conflict-resolution skills
- Ability to manage multiple priorities independently in a fast-paced environment
- Professional judgment, emotional maturity, and discretion
- Comfortable working both in the field and in administrative systems
- Valid driver's license, reliable transportation, and acceptable driving record
Preferred Qualifications
- Experience working with franchises, service-based businesses, or distributed teams
- Background in operations, inspections, customer success, or account coordination
- Experience negotiating pricing or coordinating special services
- Familiarity with CRM, work order, or scheduling systems
Work Environment & Physical Requirements
- Regular field work, including site visits and inspections
- Frequent standing and walking; occasional sitting, stooping, kneeling, or crouching
- Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally
- Regular exposure to outdoor weather conditions
- Moderate noise environment
Why This Role Matters
This position plays a vital role in maintaining service quality, supporting franchise owners, and protecting the brand in the Houston market. The right person will bring steadiness, clarity, and professionalism to a dynamic environment where relationships and follow-through matter.
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $126,000 to $140,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Responsible for the direction, assignment, and coordination of Turbine Floor Outage Execution to support safe, reliable, and efficient outage activities consistent with Constellation and Clean Energy Center (CEC) goals. Enforce at all times procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement.
Primary Duties and Accountabilities
- Effectively direct turbine floor personnel to assure all assigned maintenance activities are performed safely and effectively, by qualified workers, and in accordance with procedures and schedules.
- Participate in various aspects of work control coordination, scheduling, and engineering meetings involving online and refuel outage activities, to ensure that work is properly assigned, planned and ready to execute.
- Effectively communicate and address CEC and personnel issues to the appropriate levels of Outage Services & Alliances (OS&A) and CEC management. Foster open communications and collaboration between all organizations internal and external to OS&A.
- Oversee project activities of multidisciplinary team regarding turbine generator disassembly and reassembly, coordination of turbine deck lay-down, mobilization of equipment and tooling as well as interfacing with management and specific contract personnel. Satisfy contractual obligations, meet project milestones, and optimize short-term and long-term company profit by effectively managing and facilitating resources.
- Understand, support, and administer all OS&A processes, such as the training program, surveillance program, procedure revisions, and Corrective Action Program (CAP) to ensure effective work practices. Identify and support improvement opportunities and development, implementation, and performance monitoring of all Business Goals and objectives.
Minimum Qualifications
- Bachelor's degree and 5 years of related experience OR
- Current or previous Senior Reactor Operator (SRO) license with 5 years of related experience OR
- Associate's degree with 7 years of related experience OR
- High school diploma/GED with 9 years of related experience
- Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
Original Equipment Manufacturer (OEM) training as applies to discipline in reactor, turbine, or steam generator projects
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $162,000 to $180,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Manage and monitor the work activities of the assigned regional valve services organization to ensure a productive workforce that supports all divisional, departmental, Clean Energy Center (CEC) and corporate goals while in accordance with all company policies and local, state, and federal regulations.
Primary Duties and Accountabilities
- Provide guidance and oversight to regional Valve Services group during online and outage activities execution functions through routine performance monitoring, audits, self-assessment, and lessons learned for continuous improvement.
- Collaborate and interface with CECs to plan, schedule, and execute work activities.
- Manage and monitor department resources and budgets to ensure optimum performance and equipment reliability.
- Hire, develop, retain and mentoring of talent required to support the organization.
- All other job assignments and/or duties pursuant to company policy or as directed by management to include but not limited to: (Emergency Response duties and/or coverage, Department duty coverage and/or call out, and positions outside of department in support of outage activities etc.)
Minimum Qualifications
- Bachelor's degree with 8 years of related experience OR
- Current or previous Senior Reactor Operator (SRO) license with 8 years of related experience OR
- Associate's degree with 10 years of related experience OR
- High school diploma/GED with 12 years of related experience
- Supervisory and/or managerial experience
- Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
- Experience in nuclear power plant operations
- Electrical experience within the realm of Motor Operated Valve planning
- Valve / outage planning experience
- P6 / scheduling experience
We are seeking a skilled and dedicated Diesel/Truck Mechanic to join our team. The ideal candidate will have a strong background in vehicle maintenance and diesel/gas engine repair, with the ability to work on a variety of vehicles - pick up trucks to heavy-duty vehicles. This role requires proficiency in using hand tools and diagnostic software. The Mechanic will play a crucial role in ensuring the reliability and efficiency of our fleet.
*Duties*
* Perform routine maintenance and repairs on engines and related systems.
* Diagnose mechanical issues using appropriate testing equipment and techniques.
* Conduct repairs on trucks, vehicles & trailers, ensuring compliance with safety standards.
* Utilize hand tools and power tools effectively for various repair tasks.
* Operate forklifts and other heavy equipment safely during repair processes.
* Maintain accurate records of repairs, services performed, and parts used.
* Collaborate with team members to troubleshoot complex mechanical problems.
* Stay updated with industry trends and advancements in diesel technology.
*Experience*
* Proven experience in diesel/gas engine repair
* Familiarity with vehicle maintenance procedures and safety protocols.
* Hands-on experience is highly desirable.
* Ability to weld and fabricate components as needed for repairs.
* Strong problem-solving skills and attention to detail are essential for success in this role.
* A valid driver's license is required; additional certifications related to vehicle repair are a plus.
Join us as we strive for excellence in service delivery through skilled mechanics who are passionate about their craft!
Job Type: Full-time
Pay: $22.00 - $35.00 per hour
Benefits:
* Health insurance
* Paid time off
* Retirement plan
People with a criminal record are encouraged to apply
Experience:
* Diesel engine repair: 2 years (Preferred)
* Mechanical knowledge: 2 years (Required)
Ability to Commute:
* Columbia, MO 65202 (Required)
Work Location: In person
Requirements:
Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.
Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting restaurant standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned teams meet their goals.
As a Shift Manager, you may be responsible for:
-Food quality and safety
-Internal communication
-Inventory management
-Daily maintenance and cleanliness
-Managing/leading your team
-Exceptional customer service
-Training and schedule management of team members
We can't wait for you to join our team. We are interviewing immediately, so apply ASAP!
Your job duties as a kitchen cook include but are not limited to:
-Prepare all food items as directed in a sanitary and timely manner
-Follow recipes and presentation specifications
-Operate standard kitchen equipment safety and efficiently
-Clean and maintain station in practicing good safety and sanitation
-Assist with the cleaning and organization of kitchen and equipment
-Restock items as needed throughout the shift
-Adhere to all sanitation and food production codes
- Rutland is looking for a Restaurant Cook to join our team in Rutland, VT.
This position is full time or part time.
The restaurant cook is responsible for food preparation that meets or exceeds hospitality and service standards and must be able to prepare all foods to meet quantity and deadline requirements.
As a restaurant cook at Applebee's
- Rutland you will prepare food items according to the menu, recipes, and special dietary or nutritional restrictions.
You will also determine food and supplies needed to keep the kitchen running and stocked during service.
Cooks make sure that proper health procedures are followed.
You should maintain or exceed standards of appearance, cleanliness, hygiene, and health.
Previous cook, line cook, prep cook, sous chef or other back of house (BOH) experience is beneficial.
High school diploma or equivalent preferred but not mandatory.
Food Handlers certification or willingness to obtain.
Most importantly, a strong work ethic and a willingness to learn will help you go far at Applebee's
- Rutland.
- Brunswick is looking for a Restaurant Cook to join our team in Brunswick, OH.
This position is full time or part time.
The restaurant cook is responsible for food preparation that meets or exceeds hospitality and service standards and must be able to prepare all foods to meet quantity and deadline requirements.
As a restaurant cook at Applebee's
- Brunswick you will prepare food items according to the menu, recipes, and special dietary or nutritional restrictions.
You will also determine food and supplies needed to keep the kitchen running and stocked during service.
Cooks make sure that proper health procedures are followed.
You should maintain or exceed standards of appearance, cleanliness, hygiene, and health.
Previous cook, line cook, prep cook, sous chef or other back of house (BOH) experience is beneficial.
High school diploma or equivalent preferred but not mandatory.
Food Handlers certification or willingness to obtain.
Most importantly, a strong work ethic and a willingness to learn will help you go far at Applebee's
- Brunswick.
Your job duties as a kitchen cook include but are not limited to:
-Prepare all food items as directed in a sanitary and timely manner
-Follow recipes and presentation specifications
-Operate standard kitchen equipment safety and efficiently
-Clean and maintain station in practicing good safety and sanitation
-Assist with the cleaning and organization of kitchen and equipment
-Restock items as needed throughout the shift
-Adhere to all sanitation and food production codes
We are is one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Crew member:
Quality is our Recipe here at Wendy’s. And like the fresh ingredients that go into our recipes, we want our Crew Members to also be outstanding. Not only do we want you to provide customers with great-tasting food, but also with service that puts a smile on their faces and keeps them coming back for more.
As a Crew Member, a people-first mentality and positive demeanor are needed to delight our guests. But we also want to set you up for success beyond our restaurant doors by helping you develop skills to achieve your personal goals. Here at Wendy’s, we want to make you feel valued, have a sense of belonging, and be proud to be a part of our fun family.
What else is in it for you?
- Phenomenal Referral Bonus Program
- Same Day Pay
- Flexible Schedules
- Professional Growth, Development, and Advancement Opportunities
- Free Meals
- Retirement Plan (eligibility requirements)
- Group Medical, Dental, and Vision Insurance (eligibility requirements)
- Optional Insurance Programs (HSA, ST/LT Disability, Accident, Critical Illness, Hospital Indemnity, Legal, and Voluntary Life)
- Tuition Reimbursement
- Employee Assistance Program (Flynn Family Fund)
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
