Keystone Human Services Jobs in Usa
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DCI Donor Services
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Customer Service and Distribution Manager. The Customer Service and Distribution Manager will serve as a member of the Tissue Bank’s management team with responsibility for managing customer relationships and delivering exceptional service. This role contributes to the Tissue Bank’s strategic objectives of revenue growth through the effective management of inventory, coordination of returns/transfers, production planning, order fulfillment, and contract management. It ensures DCI Donor Services remains in compliance with all regulatory guidelines with respect to management of tissue, and recruits, develops and retains talent to create a best-in-class Distribution organization
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili
With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
- Ensures sales goals and budget objectives are met through fulfillment of customer orders and unsurpassed customer service. Creates and distributes inventory report to ensure customers in DCIDS’s donor service areas have first choice to available grafts. Communicates tissue availability to Distributors and Contract Partners as appropriate.
- Determines appropriate “par” levels for tissue inventory to ensure DCIDS can provide appropriate service levels to its customers. Represents Distribution at Production Planning meetings, providing demand requirements based on sales forecasts and processing leads times.
- Maintains a month-on-hand report to monitor and address low demand inventory. Acts as part of team to create programs/pricing or identify alternative outlets to ensure tissue is utilized. Communicates these programs to customers as appropriate.
- Ensures that Distribution department is compliant with all regulatory requirements related to storing, shipping, returning or transferring human donated tissue. Has clear understanding of the Center for Biologics Evaluation and Research (CBER) regulations for HCT/Ps established in 21 CFR Parts 1270 and 1271. Supports Account Managers and Inside Sales Specialists with directions on handling tissue requirements in the field.
- Manages sales agreements with client hospitals, group purchasing organizations (GPOs), distributors and others. Works with Director of Sales to discover requirements to win the contract. Leads negotiation of contract terms. Manages contracts to track renewal dates, alerting management team to any required action. Renegotiates terms as appropriate.
- Supports Distributor relationships by monitoring distribution revenue, calculating commissions, and securing authorization for timely payment.
- Monitors, reports and presents revenue results and tissue utilization to senior management, medical management and medical directors. Supports Sales team with Quarterly Territory Reviews reports.
- Recruits, retains, and develops results driven Distribution team. Advises and counsels, assists, and directs activities to ensure ongoing high performance. Implements timely corrective action when necessary. Identifies training needs to ensure Customer Service Coordinators are proficient in inventory management, regulatory requirements, and interacting with clinical customers.
- Recommends capital equipment and expense budgets. Reviews and approves expense reports and takes necessary steps to keep expenses within approved budgets and policies.
- Performs other duties as assigned.
The ideal candidate will have:
- Associate’s Degree required/Bachelor’s Degree preferred in related field
- Minimum 5+ years of medical device, banked human tissue, or biotechnology sales/marketing experience
- CTBS required within first year of employment
- Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel are required.
- Observes, listens to and talks with employees and others. Stands, sits, and walks. Reads and writes a variety of reports and documents. Travels to OPO and hospital facilities. Lifts up to 50 pounds.
We offer a competitive compensation package including:
- Up to 184 hours of PTO your first year
- Up to 72 hours of Sick Time your first year
- Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
- 403(b) plan with matching contribution
- Company provided term life, AD&D, and long-term disability insurance
- Wellness Program
- Supplemental insurance benefits such as accident coverage and short-term disability
- Discounts on home/auto/renter/pet insurance
- Cell phone discounts through Verizon
- Monthly phone stipend
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer – M/F/Vet/Disability.
PI7c69c8eaebf5-3631
One of our locations requires more hands-on care, and CNA experience is highly valued. To support this important role, we are offering a Sign-On Bonus for one specific site only. Full-Time: $500 and Part-Time: $250. Bonuses are paid in two equal installments after completing 3 months and 6 months of employment.
This role operates in a Home and Community-Based Services (HCBS) Setting, defined as medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities.
Direct Support Professionals are the heartbeat of what we do at Imagine the Possibilities empowering people to reach individual achievement across the spectrum of life. If youre passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As an integral part of the overall care team, you will collaborate with other Direct Support Professionals, Programmers, Supervisors, individuals-served, and their families to ensure the best possible care for those you serve. You will fulfill an individuals behavioral care plan by creatively strategizing the best way for each individual to reach and exceed their goals. Your innovative and impactful solutions and strategies will make the difference for those you serve.
What Winning Looks Like:
While its not a competition, we do recognize that each person wants to win at life; and youre a central part of someone elses wins as well as your own! In this role, youll be responsible to:
- Collaborate with the HCBS Supervisor and HCBS Programmer to develop goals for the individual served.
- Provide services to individuals based on their unique goals and behavioral care plan. This includes:
o Teaching individuals how to accomplish their goal (rather than completing a task for them).
o Using behavioral strategies that support individuals and address any behaviors that do not lead to their success.
o Motivate and encourage individuals to participate in their behavioral care plans and reach their goals.
o Participate in recreational, community, and social activities with those you serve, honoring the choices of the individual.
o Display and understanding of when it is appropriate to apply rights-restrictions, only as determined by the interdisciplinary team and when indicated in the individuals behavioral care plan.
- Provide complete, consistent, and accurate documentation of the individuals progress.
- Provide safe environments and instruction to individuals served regarding the practices that will help them reach their goals.
- Provide care to individuals that help them present their best selves to the community. This may include helping with hygienic needs, choosing appropriate clothing, administering medication, and ensuring they have food options suitable for their dietary needs.
- Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible.
Know Were For You:
We know finding the right opportunity can be tricky thats why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, youll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, youll have access to:
- Competitive Wages: The base pay is $17/hour. With education and experience, you could start out making more than that.
- Scheduling: Were a 24/7 service provider, offering a variety of shifts and scheduling options based on program needs.
- Training: This is an entry-level position, and we provide comprehensive training to ensure every employee feels confident and supported as they get started.
- Generous Paid Time Off (PTO): We all deserve a break now and then dont feel bad about taking time for you.
- 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.
- Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance weve got you covered.
- Pre-Paid Legal Services: Be prepared for the things you just cant be prepared for on your own.
- Discounted Costco or Sams Club Memberships: What can we say? We know a great deal when we see one.
- Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career.
- Employee Assistance Program: Were there for you through all lifes ups and downs.
Required
Preferred
Job Industries
- Social Services
**Sign on Bonus Available - Paid out in 3 equal payments after completing 3, 6, and 9 months of employment**
** This is an entry-level position, and no prior experience is required. Training will be provided.**
This role operates in a Home and Community-Based Services (HCBS) Setting, defined as medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities.
Direct Support Professionals are the heartbeat of what we do at Imagine the Possibilities empowering people to reach individual achievement across the spectrum of life. If youre passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As an integral part of the overall care team, you will collaborate with other Direct Support Professionals, Programmers, Supervisors, individuals-served, and their families to ensure the best possible care for those you serve. You will fulfill an individuals behavioral care plan by creatively strategizing the best way for each individual to reach and exceed their goals. Your innovative and impactful solutions and strategies will make the difference for those you serve.
What Winning Looks Like:
While its not a competition, we do recognize that each person wants to win at life; and youre a central part of someone elses wins as well as your own! In this role, youll be responsible to:
- Collaborate with the HCBS Supervisor and HCBS Programmer to develop goals for the individual served.
- Provide services to individuals based on their unique goals and behavioral care plan. This includes:
o Teaching individuals how to accomplish their goal (rather than completing a task for them).
o Using behavioral strategies that support individuals and address any behaviors that do not lead to their success.
o Motivate and encourage individuals to participate in their behavioral care plans and reach their goals.
o Participate in recreational, community, and social activities with those you serve, honoring the choices of the individual.
o Display and understanding of when it is appropriate to apply rights-restrictions, only as determined by the interdisciplinary team and when indicated in the individuals behavioral care plan.
- Provide complete, consistent, and accurate documentation of the individuals progress.
- Provide safe environments and instruction to individuals served regarding the practices that will help them reach their goals.
- Provide care to individuals that help them present their best selves to the community. This may include helping with hygienic needs, choosing appropriate clothing, administering medication, and ensuring they have food options suitable for their dietary needs.
- Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible.
Know Were For You:
We know finding the right opportunity can be tricky thats why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, youll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, youll have access to:
- Competitive Wages: The base pay is $17/hour. With education and experience, you could start out making more than that.
- Scheduling: Were a 24/7 service provider, offering a variety of shifts and scheduling options based on program needs.
- Generous Paid Time Off (PTO): We all deserve a break now and then dont feel bad about taking time for you.
- 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.
- Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance weve got you covered.
- Pre-Paid Legal Services: Be prepared for the things you just cant be prepared for on your own.
- Discounted Costco or Sams Club Memberships: What can we say? We know a great deal when we see one.
- Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career.
- Employee Assistance Program: Were there for you through all lifes ups and downs.
Required
Preferred
Job Industries
- Social Services
We are seeking a Case Manager, Family Preservation Services to join our team.
Salary Range: $44,000 - $46,000
The FPS Case Manager works in the home of the family to teach them the specific skills they need to safely remain together, such as problem-solving skills, crisis management, parenting skills, communication, budgeting, home maintenance, life skills and more. The FPS Case Manager is also responsible for connecting families to community resources to help stabilize them and increase their support system. As a member of the Family Preservation team, you will work with other team members and report to our Manager Family Preservation.
WHAT YOU WILL DO:
- With assistance from a Family Support Worker, carry a caseload of 12-15 families.
- Meet at least weekly with families in the home and with each child, alone, at least monthly to address safety, well-being and the family/child's input and progress on case plan activities.
- Be available to families to help them with any crisis or conflict that might arise.
- Develop Family Case Plan (and Child Case Plan, when necessary) and coach families toward completing case plan tasks.
WHAT YOU WILL BRING:
Our ideal candidate will have 2 years of relevant experience working with children and the following:
- Master's degree, preferred
REQUIREMENTS
- Bachelor's degree in social work or other human services-related field, required.
- At least 21 years of age and pass background check, physical, and drug screening
- A valid driver's license, proof of current vehicle insurance, and reliable transportation.
WHO WE ARE:
Cornerstones of Care is a mental and behavioral health nonprofit certified in trauma-informed care that provides evidence-based prevention, intervention, treatment, and support services to help children and families improve their safety and health by making positive changes in their lives. Each year, our team empowers children and families in Kansas, Missouri, and beyond through three key service areas:
- Youth & Family Support - We help youth gain independence through social and living support programs while empowering families with the skills and resources they need to become resilient and successful.
- Foster Care & Adoption - We reunify and unite families while recruiting and providing support to foster parents and youth in foster care.
- Education & Community Trainings - We help students achieve academic success while giving educators the tools to create safe learning environments to improve their students' behaviors and offer innovative learning opportunities to build and improve knowledge in the community.
CORNERSTONES OF CARE'S ORGANIZATIONAL COMMITMENTS:
- Nonviolence - helping to build safety skills and a commitment to a higher purpose.
- Emotional Intelligence - helping to teach emotional management skills.
- Social Learning - helping to build cognitive skills.
- Open Communication - helping to overcome barriers to healthy communication, learn conflict management.
- Democracy - helping to create civic skills of self-control, self-discipline, and administration of healthy authority.
- Social Responsibility - helping to rebuild social connection skills, establish healthy attachment relationships.
- Growth and Change - helping to work through loss and prepare for the future.
OUR WIDE STATEMENT:
At Cornerstones of Care, we commit to fostering a community where every individual, regardless of background or identity, feels deeply welcomed, valued, and empowered. We envision a diverse community where inclusion and welcoming are prioritized. A community where all voices are heard, listened to, and respected. A community where everyone's physical, emotional, social, and psychological needs are met. At Cornerstones of Care, we have a vision where equity is not just a goal but is present in all we do; every team member feels empowered to authentically contribute to their fullest potential. We hold a collective commitment to WIDE (welcoming, inclusion, diversity, and equity) that will drive us forward as a stronger organization.
OUR DIVERSITY STATEMENT:
- We partner for safe and healthy communities.
- We cultivate a culture in which children, families, team members, volunteers, donors, and community partners feel welcomed, safe, respected, empowered, and celebrated.
- We value diversity of race, religion, color, age, sex, national origin or citizenship status, sexual orientation, gender identity and expression, geographical location, pregnancy, disability, neurodiversity, socio-economic, and military status.
- We stand for anti-racism, equity, and inclusivity.
- We insist and affirm that discrimination and violence have no place in safe and healthy communities, including in our organization.
- We strive toward a more welcoming, inclusive, diverse, and equitable organization through our policies, partnerships, and practices.
OUR BENEFITS:
Cornerstones of Care offers a competitive benefits package, which includes:
- 9 Paid Holidays, Unlimited Paid Time Off, and Paid Sick Leave
- Team members who work at least 30 hours per week are eligible for
- Health insurance benefits (medical, prescription, dental, vision)
- Cafeteria plans (Health Savings Account (HSA) and Medical and Dependent Care Flexible Spending Accounts)
- Ancillary insurance benefits (accident insurance, critical illness insurance, hospital indemnity insurance, short-term disability insurance, voluntary life)
- Cornerstones of Care provides long-term disability insurance and basic term life/AD&D insurance at no cost to the team member
- Retirement savings plan (401K) with employer match
- Pet Insurance
- Employee assistance program (EAP)
- Tuition reimbursement program
- Public Service Loan Forgiveness.
- To view more information on our benefits, please visit our Job Openings page at Join Our Team - Cornerstones of Care to download the current benefits guide.
Questions?
Please contact: Cornerstones of Care, People Experience Team
8150 Wornall Rd., Kansas City, MO 64114
Phone: Fax:
Like us on Facebook at: cornerstonescareers
Cornerstones of Care is an Equal Opportunity Employer
Location: Trillium Place (Lancaster, PA) Pay range: $100,000–$116,000 annually
Current Opening:
- Full-time (EXEMPT)
- Participates in weekend leadership rotation and as Manager-on-Duty
The Director of Dining Services is responsible for overseeing the entire dining services program at Trillium Place. This role ensures that high-quality, efficient dining services are delivered in accordance with Tandem Living policies, procedures, and all governing regulations. The Director provides leadership, education, motivation, and direction to the dining services team, fostering a positive and service-oriented environment. This position will be performed in accordance with TANDEM LIVING Core Values, Mission Statement, and regulations.
QUALIFICATIONS:
- Bachelor’s degree in Food Service Management or Certified Dietary Manager (CDM) credential required.
- Minimum of three (3) years of experience as a Food Service Manager or Director in a healthcare environment required.
- Background in Culinary Arts preferred.
RESPONSIBILITIES INCLUDE:
- Ensure compliance with all applicable Federal and State regulations established by the Department of Health, Department of Human Services, and other governing agencies. This includes, but is not limited to, maintaining food quality and proper temperatures, upholding Resident Rights, and following safety, fire, disaster, and Universal Precaution procedures.
- Promote a safe work environment by ensuring the proper use of chemicals and kitchen equipment, and by evaluating equipment regularly for repair or replacement needs.
- Manage food utilization and storage, ensuring leftovers are used safely and that all rotation and dating policies are consistently followed.
- Develop and maintain staff schedules to effectively meet the operational needs of the dining services department.
- Recruits, interviews (or delegates interviews as appropriate), evaluates, and retains staff within the department, ensuring timely completion of performance appraisals.
BENEFITS:
At TANDEM LIVING we value the wellbeing of all of our team members and offer competitive wages and a comprehensive benefit package! Benefits may include:
- Five-star facility rating by CMS
- Deficiency-free status from the PA Department of Health
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with company match
- Tuition Reimbursement, Scholarship, and Advancement Programs
- Paid Time Off
- Company-paid Life Insurance
- Access to our Wellness Center and Pool at no charge
EOE/M/F/D/V Employer
Phipps Houses is one of the nation’s oldest and largest not-for-profit developers/owner of affordable housing. It is a multi-faceted real estate organization, involved in the development, finance, construction and asset management of new and rehabilitated multi-family housing for low to middle income New Yorkers. Through its subsidiary, Phipps Houses Services, Inc., it conducts residential property management, and its tax-exempt affiliate, Phipps Neighborhoods, provides human services to its development communities.
THE POSITION:
The Legal Services Coordinator is responsible for working collaboratively with landlord tenant attorneys to provide litigation support including conducting client interviews and intake, maintain calendar of appointments, keep and create case management spread sheets, track tenant rent arrears; Maintain client legal files and documents, ensuring regular communication with tenants and management. Appear in court as owners representative with appointed attorneys.
This role is based at our development in Far Rockaway, NY
Salary range - $68,000-$78,000. Salary commensurate with education and experience.
Responsibilities:
Manage a case load of pending/active legal cases; follow up on tenant inquiries regarding legal status
Assist tenants as needed with certifications and refer to social services for emergency rental assistance
Work with Bookkeeping to review and adjust ledgers as needed
Prepare & submit correction forms, monitor repayment agreements
Review monthly arrears reports and advise PM for Resident Retention meetings
Generate and distribute late rent notices
Prepare & submit required information to attorneys for commencement of legal cases for lease violations and non-payment cases
Monitor legal reports/activity
Review and process court stipulations
Generate work orders based on court stipulation & coordinate timely completion
Review and process legal bills
Process documentation and follow up on collections
QUALIFICATIONS:
Experience working in multiple database systems; Yardi, Excel, Microsoft, Outlook
Ability to work independently
Experience with housing court process and legal documents
Bilingual preferred
EDUCATION AND EXPERIENCE:
Associates degree preferred or 3-5 years’ experience
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Job Description
Limon's Road Service is currently accepting applications for a Qualified, Dependable Service Writer Advisor with Heavy Duty, Medium Duty, Light Duty Truck and Trailer service experience for our {Buda Texas location}.
Requirements :
- 3+ year's experience
- Assist in the day to day shop operations
- Assist with invoicing and purchase orders
- Inventory control
- Customer communication skills Company Description
Family owned Commercial Fleet repair company.
Company Description
Family owned Commercial Fleet repair company.
The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support