Jk Csr Leave Rules Jobs in Usa
5,720 positions found
EXPERIENCED PERSONAL LINES INSURANCE AGENCY CSR
Quite possibly the best insurance agency CSR job ever! No cold calling. No Outside prospecting. Focus on your client relationships First and foremost
You advise and counsel clients on coverage options. You help them understand their insurance decisions. And you solve their insurance problems for them.
What do you get?
- A secure salary of $40K-$50K PLUS income-increasing incentives as you grow with us!
- Our full benefits package - health, Sep retirement plan, vacation and paid holidays
- A secure position in a solid, long-established agency. We've been here 47 years ... and counting!
- Great co-workers in a friendly environment
- Top carriers to represent – Erie, Travelers, Progressive and others.
- PA P&C Training and CE reimbursement, we help pay for your development
- A business excited about its future and growth
If this interests you, you need to understand one VERY important thing ... This tremendous career opportunity is available only to the best we can find!
Are YOU ...
- Positive, upbeat and courteous with a great attitude?
- Reliable, trustworthy and dependable?
- A bright, fast learner - especially with new computer tools and skills?
If you answered yes to all of those questions, here's what YOU need to qualify for this position...
- You MUST have or be willing to obtain your PA Property & Casualty insurance license.(No license no problem we will pay for the training and test costs for a committed candidate).
- You MUST get to work reliably. We are located in Bethel Park PA 15102
- You MUST get to work on time. You know yourself. If you can't get to work on time, please do not apply.
- You MUST be able to work during our office hours of Monday thru Friday, 8:30am to 4:30pm with an hour off for lunch. These hours are not flexible. Our clients expect us to be available when we say we are.
- You MUST be committed to your clients. Client service is the cornerstone of what we do and going above and beyond is par for the course.
We provide excellent benefits, SEP plan, competitive salary and incentives, opportunity for growth and income advancement, and a great team of co-workers. We will hire a motivated person committed to high-quality work and top-shelf service.
To apply, fill out the online form and attach your resume.
Job Description – Personal Lines Customer Service Representative
Duties and Responsibilities:
- Maintaining Positive Customer Relationships
- Answering Customers Insurance Queries in an informative, but simple and understandable way(IE: avoiding abbreviations and jargon)
- Educating Customers on their coverage options to help them make informed decisions in regards to all of their insurance needs.
- Responding to quote Requests and leads within the same business day
- Actively cross selling accounts everyday
- Asking for referrals everyday
- Scanning into Management system when needed
- Using multiple software platforms to generate quotes
- Using Multiple software platforms to make changes to policies
- Concentrating on Customer relationship activities(Selling, Servicing, Cross selling)
- Full participation in all agency marketing programs
- Assisting with Agency Newsletter
- Checking Renewals
- Keeping client data up to date in Agency Management system
- Other responsibilities as assigned
Requirements
- high school diploma required (Associates degree preferred)
- 3 years office experience, insurance office setting Preferred
- Has P&C insurance license, or is willing to Get licensed immediately
- Ability to explain complex insurance coverage issues in a simple and understandable way
- Excellent Interpersonal skills and willingness to sell to customers over the phone
- knowledgeable of Microsoft office and able to learn the use of a digital management system, proprietary insurance software suites, and other software as needed.
- attention to detail and strong communication skills and phone etiquette
- ability to establish and maintain a positive and professional relationship with coworkers, clients and visitors
- ability to multitask and stay organized despite occasional interruptions
Benefits
- Major Medical and dental
- Holidays, vacation time, plus 3 personal days
EXPERIENCED PERSONAL LINES INSURANCE AGENCY CSR
Quite possibly the best insurance agency CSR job ever! No cold calling. No Outside prospecting. Focus on your client relationships First and foremost
You advise and counsel clients on coverage options. You help them understand their insurance decisions. And you solve their insurance problems for them.
What do you get?
- A secure salary of $40K-$50K PLUS income-increasing incentives as you grow with us!
- Our full benefits package - health, Sep retirement plan, vacation and paid holidays
- A secure position in a solid, long-established agency. We've been here 47 years ... and counting!
- Great co-workers in a friendly environment
- Top carriers to represent – Erie, Travelers, Progressive and others.
- PA P&C Training and CE reimbursement, we help pay for your development
- A business excited about its future and growth
If this interests you, you need to understand one VERY important thing ... This tremendous career opportunity is available only to the best we can find!
Are YOU ...
- Positive, upbeat and courteous with a great attitude?
- Reliable, trustworthy and dependable?
- A bright, fast learner - especially with new computer tools and skills?
If you answered yes to all of those questions, here's what YOU need to qualify for this position...
- You MUST have or be willing to obtain your PA Property & Casualty insurance license.(No license no problem we will pay for the training and test costs for a committed candidate).
- You MUST get to work reliably. We are located in Bethel Park PA 15102
- You MUST get to work on time. You know yourself. If you can't get to work on time, please do not apply.
- You MUST be able to work during our office hours of Monday thru Friday, 8:30am to 4:30pm with an hour off for lunch. These hours are not flexible. Our clients expect us to be available when we say we are.
- You MUST be committed to your clients. Client service is the cornerstone of what we do and going above and beyond is par for the course.
We provide excellent benefits, SEP plan, competitive salary and incentives, opportunity for growth and income advancement, and a great team of co-workers. We will hire a motivated person committed to high-quality work and top-shelf service.
To apply, fill out the online form and attach your resume.
Job Description – Personal Lines Customer Service Representative
Duties and Responsibilities:
- Maintaining Positive Customer Relationships
- Answering Customers Insurance Queries in an informative, but simple and understandable way(IE: avoiding abbreviations and jargon)
- Educating Customers on their coverage options to help them make informed decisions in regards to all of their insurance needs.
- Responding to quote Requests and leads within the same business day
- Actively cross selling accounts everyday
- Asking for referrals everyday
- Scanning into Management system when needed
- Using multiple software platforms to generate quotes
- Using Multiple software platforms to make changes to policies
- Concentrating on Customer relationship activities(Selling, Servicing, Cross selling)
- Full participation in all agency marketing programs
- Assisting with Agency Newsletter
- Checking Renewals
- Keeping client data up to date in Agency Management system
- Other responsibilities as assigned
Requirements
- high school diploma required (Associates degree preferred)
- 3 years office experience, insurance office setting Preferred
- Has P&C insurance license, or is willing to Get licensed immediately
- Ability to explain complex insurance coverage issues in a simple and understandable way
- Excellent Interpersonal skills and willingness to sell to customers over the phone
- knowledgeable of Microsoft office and able to learn the use of a digital management system, proprietary insurance software suites, and other software as needed.
- attention to detail and strong communication skills and phone etiquette
- ability to establish and maintain a positive and professional relationship with coworkers, clients and visitors
- ability to multitask and stay organized despite occasional interruptions
Benefits
- Major Medical and dental
- Holidays, vacation time, plus 3 personal days
As the first point of contact for order fulfillment, you'll play a critical role in ensuring customer satisfaction from quote to delivery.
CSR
- ORDER ENTRY ADMINISTRATOR Location Euless, TX 76040 | Onsite Compensation & Schedule • $20.99/hr to start; potential pay increase upon permanent hire • Monday–Friday, 8:00 AM to 4:30 PM • W2 • Start date: ASAP ROLE IMPACT The CSR
- Order Entry Administrator ensures end-to-end order fulfillment accuracy by coordinating between customers, production, and internal teams.
This role is pivotal in confirming material availability, processing quotes and orders, and delivering exceptional customer communication for a seamless order lifecycle.
KEY RESPONSIBILITIES • Receive and enter customer quotes/orders in ERP and confirm delivery timelines • Track shipments, update customers, and provide order acknowledgments • Use CRM to manage contacts, document interactions, and track communication • Coordinate with Production and Scheduling teams for accurate lead times • Address customer inquiries, RMAs, and non-conformance issues professionally MINIMUM QUALIFICATIONS • High School Diploma or equivalent • 2+ years’ experience in customer service, preferably in a manufacturing setting • Detail-oriented data entry skills • Strong communication, math, and problem-solving skills CORE TOOLS & SYSTEMS • ERP/CRM systems • Microsoft Office Suite (Word, Excel, Outlook) • Scheduler tool • Purchase Requisition Process PREFERRED SKILLS • Experience reading/interpreting technical drawings • Familiarity with manufacturing workflows • Bilingual communication skills LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
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Sterling Search Partners is seeking an experienced Lines CSR/Account Manager to join one of its clients’ teams in Birmingham, AL. The ideal candidate has a strong customer-service mindset, excellent insurance knowledge, and the ability to manage a personal lines book of business with confidence and efficiency. This role offers the opportunity to grow with the agency, contribute directly to its success, and enjoy a supportive, team-oriented environment.
Key Responsibilities
Client Service & Account Management
- Serve as the primary point of contact for personal lines clients, providing exceptional service by phone, email, and in person.
- Manage day-to-day client requests including coverage questions, billing inquiries, endorsements, and policy changes.
- Process renewals, review coverage needs with clients, and identify any gaps or improvement opportunities.
- Maintain accurate and timely documentation in the agency management system.
Policy Support & Administration
- Quote new and existing personal lines policies (home, auto, umbrella, renters, optional specialty lines, etc.).
- Prepare renewal summaries, review rates, negotiate with carriers, and secure the best options for clients.
- Submit applications, endorsements, cancellations, and reinstatement requests in accordance with carrier requirements.
- Assist producers with new business workflows and help onboard new clients smoothly.
Cross-Selling & Client Growth
- Identify opportunities to round out accounts by offering additional coverage such as umbrella, jewelry, flood, or specialty lines.
- Engage in proactive outreach to ensure strong retention and client satisfaction.
- Build long-term relationships and act as a trusted insurance advisor for the clients you manage.
Compliance & Carrier Coordination
- Ensure all actions comply with state insurance regulations and documentation standards.
- Communicate with carriers regarding underwriting issues, billing discrepancies, and coverage submissions.
- Stay up-to-date with carrier products, underwriting guidelines, and market changes.
Qualifications
Required
- At least 3 years of Personal Lines CSR, Account Manager, or agency experience (5+ years strongly preferred).
- Active Property & Casualty insurance license (or ability to obtain quickly).
- Strong knowledge of personal lines products, markets, and underwriting guidelines.
- Excellent communication, client-service, and problem-solving skills.
- Proficiency with agency management systems
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Preferred
- 5 or more years of personal lines account management experience.
- Background in a smaller independent agency where adaptability and multitasking were essential.
- Experience quoting across multiple carriers through comparative raters or individual carrier portals.
- Familiarity with additional specialty products (flood, dwelling, umbrella, etc.).
Key Competencies
- Client-first mindset with exceptional service orientation
- Strong attention to detail and accuracy
- Ability to work independently and manage a book of business
- Professional communication and follow-through
- Problem-solving and ability to navigate carrier guidelines
- Comfortable in a small-office, collaborative environment
What We Offer
- Opportunity to grow professionally as the agency expands
- Supportive team culture with room for autonomy
- Competitive compensation
- Licensing and continuing education support
- Flexible work environment (remote/hybrid options may be available depending on experience)
The Customer Service Representative (CSR) plays a vital role in the daily operations of our Sunoco APlus location. Reporting directly to the Store Manager, the CSR is responsible for delivering exceptional customer service, maintaining store cleanliness, supporting inventory control, and executing company standards in daily operations. This is a frontline position for individuals who take pride in their work, stay organized, and thrive in a fast-paced retail environment.
Key Responsibilities:
Customer Engagement & Sales
- Deliver best-in-class service to every customer, every time.
- Proactively assist customers with purchases and upsell where appropriate.
- Respond to customer concerns or issues in a professional and solution-focused manner.
Operational Excellence
- Maintain clean, safe, and organized store conditions inside and out.
- Restock merchandise, track low inventory, and assist with inventory management.
- Ensure all signage, promotional displays, and pricing are accurate and current.
- Follow all procedures for shift close-outs, including cash drawer reconciliation and end-of-day reporting.
Compliance & Safety
- Adhere strictly to all company policies and procedures, including cash handling.
- Follow procedures for checking in vendor deliveries and verifying invoice accuracy.
- Report any safety hazards, maintenance issues, or suspicious activity immediately.
Team Support & Development
- Provide training support to new hires as requested.
- Collaborate with the Store Manager and fellow team members to improve operations.
- Submit product feedback and customer suggestions to management.
Other Duties
- Participate in promotional activities, store resets, and seasonal transitions.
- Accept job applications from potential candidates and forward to management.
- Take initiative to step into any task that supports store success.
Qualifications:
- High school diploma or GED preferred.
- Prior retail or customer service experience is a plus.
- Must have a reliable form of transportation and consistent punctuality.
- Flexible schedule including weekends, evenings, and holidays.
- Strong communication and interpersonal skills.
- Organized, self-motivated, and willing to take initiative.
- Basic computer skills (POS system familiarity is helpful).
Work Environment:
- Retail convenience store environment.
- Ability to stand for extended periods and lift up to 25 lbs.
- Must be able to handle changing priorities with composure and professionalism.
About New Arrival Tikova C-Stores
New Arrival is the frontline retail brand of Tikova C-Stores LLC, a fast-growing operator of high-performance fuel and convenience locations. We believe in building opportunity from the ground upempowering our team, elevating our stores, and delivering a great customer experience, every time.
Required qualifications:
- Legally authorized to work in the United States
Preferred qualifications:
- 1+ year of experience in the retail industry
- 18 years or older
- At least high school diploma or equivalent or higher
- Retail skills: point of sale (POS) operation
- Retail skills: customer service
- Retail skills: restocking
- Retail skills: taking inventory
The Commercial Lines Assistant Account Manager/CSR will be responsible for working with producers and clients on new and renewal commercial insurance policies. An excellent phone presence and willingness to work as part of a team are critical to the position. After an initial training period in our Westminster, Colorado office, we offer a hybrid remote work model.
Salary Range: $50,000-$60,000
Primary Duties:
- Support insurance agents with new and renewal submissions for clients’ insurance policies
- Prepare and plan for policies that are coming up for renewal
- Manage applications, change requests, endorsements, payment processing, claims intake
- Provide outstanding service and build relationships with clients to assist them with their insurance needs
- Follow the agency process for managing all activity in our Agency Management System (Applied Epic)
Additional skills, qualifications, education and/or experience required for success at our agency:
- Fast learner with acute attention to detail
- Excellent written and oral communication skills
- Strong computer software skills (Applied Epic & Microsoft Office Suite)
- Strong organizational skills and ability to multi-task
- Anticipates well and effectively manages time
- Familiarity with paperless office concept
- A positive and professional attitude
- Collaborates with others in teams. Promotes cooperation and shared successes throughout the company
- Shares ideas for improvement
- Clear and accurate communicator with verbal and written communication
- Exhibits a professional demeanor and style
- Displays an eagerness to learn and grow professionally
- High School Diploma/GED (required)
- Colorado Property and Casualty insurance license (required)
- Minimum 3-5+ years insurance experience
- Experience with Applied Epic and Indio a plus
- Bilingual in Spanish a plus
Please note, background checks are conducted on all new hires to include education and licenses, as well as criminal, financial and work history.
If you begin a career at Conexus Insurance Partners, you will enjoy competitive compensation and the following benefits:
- Insurance: Conexus offers medical, dental, vision, STD, and LTD after a waiting period. The company contributes 100% towards the employee’s monthly premium (employee only, base plan) for the aforementioned insurance programs.
- 401(k): Conexus currently offers a 401(k) plan in which you are eligible to participate after one year of service.
- Paid Time Off: Each employee begins with 15 days per calendar year (the year begins on the date of employee’s date of hire) which will be accrued on a semi-monthly basis. Eligible PTO days granted increase over the course of the employee’s years of service.
- Paid Company Holidays: Our agency observes and is closed on most federal holidays. Each employee is also allotted one Floating Holiday per year.
- Year-End & Quarterly Bonus: Contingent upon role and agency and employee performance after one year of employment.
- Continuing Education & Insurance Designations: We encourage all employees to pursue continuing insurance education and designations through paid time off for classes and by offering an education portal and fee reimbursement.
- Paid Quarterly Volunteer Days: We are committed to our community and offer volunteer opportunities with selected nonprofits four times a year.
- Personal Paid Volunteer Time: Conexus encourages employees to become involved in their communities, lending their voluntary support to programs that positively impact the quality of life within these communities. Employees may take up to 16 hours of paid time off each calendar year to participate in their chosen volunteer program.
About Us
Conexus Insurance Partners is a 55+ year-old business, firmly rooted in community, whose focus is maximizing client protection through comprehensive insurance solutions, consultative education, ongoing partnership, and process simplification. People first is our passion and leading priority. With this perspective, we are dedicated to caring for and protecting our employees, families, community and clients through ongoing partnership, education, service, and care. We all work together towards 1 year, 3 year and 10-year goals.
We believe in a high level of excellence, from our industry knowledge to our commitment to ongoing learning, to our unparalleled client service. Our expertise and scale ensure that each client feels the support and professionalism of the Conexus experience.
Our clients are success-focused individuals and businesses that have assets to protect and are primarily based in Colorado. If you have experience working with this type of client – or want that experience – this role could be a great fit.
We seek out people who share our core values and strive to create real connections with our clients in a way that makes Conexus feel like an extension of their business. A partner, not a vendor.
You will love it here if:
- You are always learning
- You always do what’s right
- You are generous with your time and talents to provide a helping hand
- You have respect for all people
- You are a collaborative team player
- You look for ways to create fun and build relationships
We train our team and set clear expectations to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable for keeping up to date on your assigned activities.
Our agency runs on an operating system called EOS. That means as a team member of our agency, you will have a leader who:
- Gives clear directions
- Makes sure you have the necessary tools
- Acts with the greater good in mind
- Delegates appropriately
- Takes time to truly understand your role and how you can help the company
- Makes their expectations clear
- Communicates well
- Has effective meetings
- Meets one-on-one with you quarterly or more, if needed
- Rewards and recognizes your performance
To learn more about our company culture and community involvement, check us out at
Inside Sales / Customer Service Representative (CSR)
Location: Wood-Ridge, NJ (Onsite)
Schedule: Monday–Friday | 7:30 AM – 4:30 PM
Department: Inside Sales
Reports To: Sales Leadership
Position Overview
We are seeking an experienced Customer Service / Inside Sales Representative to join a growing Inside Sales team. This newly created role is responsible for supporting customer accounts, processing orders, and assisting with inside sales initiatives to strengthen customer relationships and drive account growth.
The ideal candidate is proactive, highly organized, and relationship-driven, with the ability to thrive in a fast-paced environment while delivering excellent customer service.
Key Responsibilities
- Serve as a primary point of contact for customers by phone and email, addressing inquiries and resolving concerns professionally
- Process customer orders accurately from entry through delivery
- Support the sales team with account management and customer follow-up
- Build and maintain strong long-term customer relationships through consistent communication
- Coordinate with warehouse and operations teams to ensure timely deliveries and order readiness
- Maintain and update customer account information, including pricing, quotes, and order details
- Notify customers regarding pricing updates, delivery changes, or shipment issues
- Identify opportunities to upsell or introduce new products to existing accounts
- Maintain accurate documentation and records in internal systems
- Attend product knowledge meetings, training sessions, and sales meetings as required
- Contribute to daily reporting and communication with internal teams regarding customer needs and order status
Required Qualifications
- 3–5+ years of experience in customer service and/or inside sales
- Experience supporting customer accounts and managing multiple priorities
- Strong communication and interpersonal skills with a customer-focused mindset
- Comfortable working onsite in a fast-paced environment
- Strong attention to detail and organizational skills
- Self-starter with the ability to learn quickly and work independently
Preferred Qualifications
- Experience in food distribution, foodservice, beverage, manufacturing, wholesale, or related industries
- Familiarity with CRM, ERP, and order management systems
- Experience with lead generation, upselling, or account growth support
Technical Skills
- Order entry and account management
- CRM and order processing systems
- Microsoft Office (Outlook, Word, Excel)
- Cross-functional coordination with warehouse/logistics teams
Benefits
- 401(k) with company match
- Medical, dental, and vision insurance
- Life insurance
- Paid time off
Work Environment
This is an onsite office-based position in a fast-paced environment. Reliable attendance and strong collaboration with internal teams are essential.
We are hiring a Senior DLP Analytic Rule Developer to build and mature our Microsoft Purview DLP program across a complex, multi-cloud retail enterprise. You will design, develop, and tune analytic rules that protect sensitive data thousands of endpoints, spanning Microsoft 365, endpoint DLP, SaaS applications, and structured cloud data.
This role sits within Security Engineering and focuses on building production-grade DLP policies from the ground up. You will own analytic logic, reduce false positives, and translate regulatory requirements into precise technical controls aligned to PCI DSS, SOX, and state privacy laws.
Key Responsibilities
- Design and deploy baseline production DLP policies across Copilot, Exchange Online, SharePoint, OneDrive, Teams, endpoint DLP, Defender for Cloud Apps, on-premises file shares, and SaaS platforms.
- Build and maintain custom sensitive information types, EDM classifiers, and trainable classifiers within Microsoft Purview.
- Develop advanced pattern matching and detection logic to minimize false positives while preserving coverage.
- Continuously tune policies based on alert telemetry, business workflows, and data usage patterns.
- Integrate DLP with Microsoft Defender and Insider Risk to improve detection context and risk scoring.
- Translate PCI DSS, SOX, and state privacy requirements into enforceable DLP controls.
- Build and formalize enterprise data classification taxonomy.
- Integrate Microsoft Purview DLP with adjacent security platforms using APIs and automation.
- Define and implement executive-level KPIs for DLP effectiveness.
- Build dashboards and reporting in Power BI or similar platforms.
Example of Expected Outcomes
- Deploy baseline production DLP policies across all Microsoft 365 workloads.
- Integrate DLP with Microsoft Defender to improve detection fidelity.
- Build enterprise data classification taxonomy aligned to regulatory requirements.
- Implement executive reporting with defined KPIs and operational metrics.
- Establish measurable reduction in false positives through tuning and classifier refinement.
Required Experience
- Hands-on experience building custom sensitive information types and EDM classifiers in Microsoft Purview.
- Experience developing and tuning trainable classifiers.
- Experience integrating DLP with Microsoft Defender, third-party apps.
- Experience with API integration and automation of security workflows.
- Experience building dashboards and metrics in Power BI or similar tools.
- Experience working in regulated environments including PCI DSS and SOX.
Preferred Qualifications
- Microsoft SC-400 certification.
- CISSP certification.
- Experience in retail or large distributed enterprise environments.
- Experience operating in multi-cloud environments.
This role provides senior-level expertise, judgment, and consultation to address perceived misuse of leave, strengthen leader accountability, and reduce operational disruptions caused by last-minute call-offs.
The Manager, Leave Administrations partners closely with Legal, Associate Relations, HR Business Partners, and operational leaders to conduct investigations, analyze leave patterns, enforce call-off procedures, and implement enhanced monitoring and recertification processes.
This role also supports change management, leader education, and continuous improvement initiatives tied to business-approved leave process enhancements.
The Manager, Leave Administration will work directly with associates as well during investigations and ensure they are properly educated in the intermittent leave requirements and call-off procedures.
This role operates as both a strategic advisor and hands-on leader, ensuring leave practices remain compliant, consistent, and aligned with organizational expectations.
The incumbent contributes a high level of HR generalist knowledge with specialization in Leaves of Absence.
The incumbent will work with considerable independence ensuring Leave of Absence efforts and practices are in alignment with existing policies and practices and in support of business objectives.
Expected Contributions Enhanced Leave Oversight & Governance Provides senior-level oversight of complex and high-risk leave cases, with a primary focus on intermittent leave usage.
Conducts detailed assessments of active leaves to identify trends or indicators of potential misuse.
Applies case-by-case judgment supported by evidence, documentation, and established policy.
Ensures consistent application of leave policies across departments and locations.
Investigation & Compliance Management Leads investigations into perceived misuse of intermittent leave, including evidence gathering, documentation, and pattern analysis.
Coordinates closely with Legal and Associate Relations on sensitive or escalated cases.
Maintains thorough, audit-ready documentation to support compliance and risk mitigation.
Serves as the escalation point for complex compliance concerns.
Intermittent Leave Monitoring & Reporting Oversees expanded monitoring and auditing of intermittent leave usage.
Analyzes leave trends at the enterprise, site, and individual levels.
Identifies high-risk or high-volume locations and recommend targeted interventions.
Produces regular reports to support leadership decision-making.
Leader Consultation & Accountability Conducts required Leave Check-Ins for every approved intermittent leave, partnering with managers at leave initiation.
Provides one-on-one consultation to leaders on call-off procedures, accountability requirements, and escalation steps.
Develops and supports enhanced manager resources related to leave management.
Operational Partnership & Site Engagement Facilitates monthly check-ins for high-volume or high-risk sites.
Collaborates with site leaders to address operational disruptions tied to leave usage.
Provides actionable insights and recommendations to improve attendance reliability while maintaining compliance.
Integration with Associate Relations & Legal Integrates Associate Relations factors into leave processes, including validation of final warnings, suspensions, and open investigations.
Partners with Legal to ensure communications, system configurations, and processes align with regulatory requirements.
Systems, Change Management & Continuous Improvement Supports system updates and configuration changes tied to leave process enhancements.
Contributes to handbook updates, training materials, and leader communications.
Drives change management efforts to ensure adoption of new leave practices.
Identifies opportunities to improve efficiency, compliance, and leader understanding.
Team Leadership & Cross-Functional Collaboration Provides guidance and subject-matter expertise to Leave Administration team members.
Supports workload prioritization and quality assurance within the leave function.
Acts as a trusted advisor to HR, Legal, and business leaders.
Performs other duties as appropriate.
Candidate Profile Education Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
Experience 5+ years of progressive experience in leave administration, HR, compliance, or associate relations.
Experience in a high-volume, multi-site or shared services environment, preferred.
Experience partnering closely with Legal and Associate Relations on sensitive cases, preferred.
Familiarity with leave management systems such as LeaveSource or similar platforms, preferred.
Experience leading process improvements or implementing policy changes, preferred.
Prior HR Manager-level experience supporting operational leaders, preferred.
Deep working knowledge of FMLA, ADA, state leave laws, and intermittent leave requirements.
Demonstrated experience handling complex leave cases and compliance investigations.
Skills and Attributes Strong documentation, analytical, and case management skills.
Sound judgment and ability to assess risk in ambiguous situations.
Strong consultation and influence skills with leaders at all levels.
High attention to detail with the ability to assess broader operational impacts.
Excellent written and verbal communication skills.
Ability to manage competing priorities in a fast-paced environment.
Collaborative, solutions-oriented mindset.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Adecco Creative and Marketing partnered with a global CPG company to hire an Leave Admin Specialist.
General Information
- Leave Administration Specialist (Temporary Assignment)
- Assignment Length: 12 months
- Location: Hybrid - 4Days in Office in Midtown Manhattan, 1 Day Remote
- Pay Rate: $40 - $45 per hour
- Schedule: Monday–Friday, 9:00 AM–5:00 PM
About the Role
This assignment reports to the Leave Administration Manager and plays a key part in supporting a workplace culture that enables employees to successfully balance professional and personal responsibilities. The specialist will manage the day-to-day administration of multiple leave programs while delivering an empathetic, compliant, and efficient employee experience.
The ideal candidate brings strong expertise in leave of absence and disability administration, excellent attention to detail, and confidence working with HR technology platforms and cross-functional partners.
Key Responsibilities:
1. Leave of Absence Administration
- Partner with Leave Technology and Disability vendors to manage cases and resolve issues
- Serve as a primary point of contact for employees throughout the leave process
- Resolve routine Disability, Leave, ADA, and leave portal issues; escalate complex cases to the Leave Administration Manager
2. Process & Program Support
- Collaborate with internal stakeholders (HRBPs, People Relations, Payroll, Legal) and external vendors to ensure consistent administrative practices
- Support implementation of new processes to improve efficiency and accuracy
- Facilitate integrations between disability, payroll, timekeeping, and HRIS systems
- Identify and address process deviations with appropriate stakeholders
3. Day-to-Day Case Management
- Review and manage leave requests including FMLA, STD/LTD, parental, medical, military, and ADA
- Verify eligibility and documentation using the leave management system
- Send, track, and manage required notices and forms
- Maintain cases throughout the full lifecycle (open, update, close)
4. Employee Guidance & Support
- Clearly explain leave policies, employee rights, timelines, and next steps
- Provide checklists, certification reminders, and proactive guidance—especially for maternity and parental leaves
- Serve as an empathetic, knowledgeable resource during sensitive situations
- Compliance & Documentation
- Ensure compliance with federal, state, and local regulations (FMLA, ADA, PFL, etc.) and company policy
- Maintain accurate documentation, audit trails, and deadline tracking
5. Stakeholder Coordination
- Partner with HRBPs and managers on eligibility, staffing, and return-to-work planning
- Maintain accurate data across HRIS, leave, and benefits systems
- Coordinate with Payroll on pay impacts, deductions, and benefit alignment
- Liaise with third-party administrators and insurance providers
6. Return-to-Work & Accommodations
- Manage fitness-for-duty and release documentation
- Coordinate transitional duty, reduced schedules, and ADA accommodations
- Track approvals/denials and confirm return-to-work dates
7. Workers’ Compensation Coordination
- Integrate Workers’ Compensation claims with concurrent leave programs (FMLA, STD)
- Review benefits across sources to prevent overpayments and ensure accurate claims processing
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- Experience in leave of absence administration or disability management
- Strong proficiency with leave administration and HR technology platforms
- Working knowledge of leave-related laws and regulations
- Strong independent and collaborative working style
- Excellent communication and interpersonal skills
- Ability to handle confidential and sensitive information with discretion
- Proven ability to manage multiple priorities in a fast-paced environment
This is a W2 position.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. There is no PTO or holiday pay for contracts. Sick leave is accrued where applicable, check your state laws.
Equal Opportunity Employer/Veterans/Disabled
Must be authorized to work in the U.S. without employer sponsorship.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
*The California Fair Chance Act
*Los Angeles City Fair Chance Ordinance
*Los Angeles County Fair Chance Ordinance for Employers
*San Francisco Fair Chance Ordinance