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POSITION OVERVIEW
Viewpoint Systems is a Pensacola, Florida-based designer and manufacturer of rugged display and computing solutions for the U.S. military. Our products are deployed across ground vehicle, naval, and airborne platforms in some of the most demanding operational environments in the world.
The Junior Account Manager supports the Business Development Representative responsible for the Airborne Market Sector. This is an entry-level, account management-focused role designed to offload high-volume customer interaction tasks from the BD Representative, enabling him to concentrate on strategic business development, opportunity pursuit, and long-range pipeline growth.
The right candidate will serve as the primary point of contact for day-to-day customer requests across the airborne portfolio, fielding inquiries, managing order status communications, facilitating technical support, processing administrative agreements, and supporting tradeshow and travel logistics, while ensuring that every customer interaction reflects the quality and professionalism that Viewpoint Systems is known for.
This position is intentionally structured as a career development role. Candidates who demonstrate strong performance, a command of Viewpoint's product portfolio, and an ability to build customer relationships will be well-positioned to advance into a Business Development Representative role, a higher-compensation position with direct responsibility for opportunity pursuit, pipeline ownership, and revenue generation.
KEY RESPONSIBILITIES
Customer Management
- Serve as the primary day-to-day point of contact for assigned airborne sector customer accounts
- Receive, triage, and respond to incoming customer requests
- Proactively communicate open order status updates to customers, ensuring visibility into production, shipping, and delivery timelines
- Use company CRM system to create touchpoints and follow-up activities on all potential sales opportunities. Execute these activities according to schedule.
- Track all open customer requests through resolution, ensuring timely follow-up and closure
Technical Support Coordination
- Field incoming technical support requests from customers and route to the appropriate internal technical resource
- Communicate troubleshooting guidance and status updates to customers on behalf of the technical team
- Log and track all technical support cases to ensure timely resolution and customer satisfaction
- Escalate complex or unresolved technical issues to the BD Representative or Engineering team as appropriate
Repair & Return Management
- Receive and process customer repair requests and Return Material Authorizations (RMAs)
- Coordinate with operations and repair personnel to track repair status and communicate timelines to customers
- Ensure customers are kept informed throughout the repair cycle from receipt through return shipment
- Maintain accurate records of repair activity within the CRM system
Contract & Administrative Document Processing
- Process and execute Non-Disclosure Agreements (NDAs) in coordination with appropriate internal stakeholders
- Manage bailment agreement paperwork, ensuring accurate documentation, proper routing for signatures, and compliant record retention
- Complete and submit customer-required vendor forms, compliance certifications, supplier questionnaires, and other administrative documentation on behalf of Viewpoint Systems
- Maintain organized records of all executed agreements and customer-required documents
Tradeshow Support
- Research and complete company registration requirements for relevant defense industry tradeshows and conferences
- Coordinate equipment logistics for tradeshow participation, including shipping, tracking, and confirmation of receipt for display products and demonstration units
- Assist the BD Representative in preparing materials and coordinating pre-show activities
- Support on-site tradeshow execution as needed, consistent with travel requirements of the role
BD Representative Administrative Support
- Book travel for the BD Representative, including flights, hotels, and ground transportation in accordance with company travel policy
- Prepare and submit travel expense reports for the BD Representative, ensuring accurate documentation and timely processing
- Assist with the compilation and formatting of the weekly Business Development status report, aggregating CRM data, activity summaries, and pipeline updates
CRM & Pipeline Hygiene
- Maintain accurate and current records in the company CRM for all customer interactions, open requests, and account activity
- Assist the BD Representative in keeping opportunity records, contact data, and account histories up to date
- Generate routine account activity reports and status summaries as needed
Customer Relationship Support
- Build and maintain professional working relationships with customer procurement, logistics, and technical personnel at assigned accounts
- Monitor customer satisfaction and proactively communicate any concerns or emerging issues to the BD Representative
- Support the BD Representative in preparing for customer meetings, reviews, and briefings
- Represent Viewpoint Systems professionally in all written and verbal communications
Reports To:
BD Representative, Airborne Market Sector
Location:
Woodstock, Georgia
Work Schedule:
Full-Time, Onsite
Travel:
Up to 30%
Position Type:
Entry-Level
QUALIFICATIONS
Education
- Bachelor's degree in Business Administration, Marketing, Communications, Engineering Technology, or a related field required
- Equivalent combination of education and relevant professional experience will be considered
Experience
- 0-2 years of professional experience in account management, customer service, sales support, or a related field
- Prior internship or co-op experience in a defense, aerospace, manufacturing, or technical sales environment is a plus
- Experience working with a CRM platform (Zoho, Salesforce, HubSpot, or similar) is preferred
Knowledge & Skills
- Strong written and verbal communication skills; ability to correspond professionally with military and government customers
- Highly organized with the ability to manage multiple open requests simultaneously and meet deadlines
- Customer-first mindset with a proactive, follow-through-oriented approach to problem solving
- Comfortable working in a technical product environment; ability to learn and communicate product specifications with guidance
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with defense acquisition, government contracting, or military procurement processes is a plus
- Self-starter who operates effectively with minimal supervision in a fast-paced, small-company environment
- Ability and willingness to travel up to 30%, including to tradeshows, customer sites, and company facilities
WHAT WE OFFER
- Base salary of $65,000 - $80,000, commensurate with experience
- Comprehensive benefits package including medical, dental, and vision coverage
- 401(k) with company contribution
- Paid time off and federal holidays
- Opportunity to work with leading-edge defense electronics products used in real-world military operations
- Direct mentorship from an experienced BD professional in the defense electronics industry
- Clear path for advancement into a Business Development Representative role for high performers
ADDITIONAL REQUIREMENTS
This position may require the ability to obtain and maintain a U.S. Government security clearance. U.S. citizenship is required. The selected candidate will be subject to a background investigation.
Viewpoint Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We're Hiring an Outside Sales Rep (Valve & Hydrant Services)!
The Outside Sales Rep (Valve & Hydrant Services) will be responsible for maximizing the financial performance of their territory by expanding the sales of Xylem’s Wachs Water Services capabilities for single and multi-year projects. In this role, the incumbent will drive differentiated customer experiences and utilize service knowledge to address customer’s water distribution and asset management needs . The role will combine market intelligence, data-driven insights and a deep understanding of customer needs to identify trends, “white space” opportunities, and develop areas of competitive advantage to drive revenue growth. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.
CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Maximize the financial performance of the region by expanding the service contracts of Xylem’s Wachs Water Services capabilities.
- Maintain regular communication with clients to ensure satisfaction and address any concerns.
- Provide prompt and accurate responses to client inquiries and requests, and proactively identify and communicate potential sales opportunities to clients.
- Grow and maintain an effective sales pipeline utilizing .
- Establish new accounts while maintaining and increasing the sales volume of territory accounts and territories in compliance with all company policies, instructions, and directives. This includes aggressively soliciting orders through cold calling, developing marketing data leads, answering incoming requests and all other means possible.
- Apply application technologies to provide useful and practical service, and solutions to customers, while seeking new uses for company products.
- Work in conjunction with Marketing to drive bid reporting services and lead management in addition to build company image to drive new opportunities and brand recognition within the territory.
- Collaborate with different groups to design and execute strategies that generate demand and drive growth through customer acquisition, retention, and win-back.
- Create synergy opportunities for cross-business selling based on Xylem solution set awareness.
- Regularly gathers and analyzes business, market and competitor information and supports the development of the strategic marketing plan.
- Prepare and assist with various sales reports. This includes sales audits, bids, proposals, quotes, workload analysis, sales forecasts, territory potentials, call programs and routes, call reports and expense reports. Also submit any special reports regarding the operation of the territory, acceptance of services, or competitive conditions as may be required.
- Attend, participate and demonstrate thought leadership in sales meetings, training programs, sales blitzes, committee activities, conventions and trade shows as directed. Participate in other worthwhile community activities as public relations asset to the company.
- Builds industry and customer alliances and participates in industry/trade organizations.
- Assist in the field training of any sales representative as requested.
- Participation in Xylem Watermark volunteer activities
High Impact Behaviors:
- Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
- Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
- Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
QUALIFICATIONS:
- Bachelor’s degree in related field or equivalent combination of education and experience.
- 4+ years’ sales, marketing or business development experience (municipal or water distribution experience preferred)or equivalent work experience that provides exposure to fundamental theories, principles and concepts.
- Thorough knowledge of consultative/value-based selling.
- Excellent interpersonal and communication skills, including presentation skills.
- Knowledge of water distribution systems; valves, hydrants, leak detection, hydraulic, pneumatics, water flow, diesel, gas, and electric motors in related field of pumps, pumping systems preferred.
- Previous experience in the use of or other CRM’s is required.
- Ability to present service education seminars to groups of 20-40 people is a must.
- Effective interpersonal skills with customers, employees, and management team.
- Ability to effectively communicate verbally and in writing.
- Strong teamwork and organizational skills with the ability to multi-task. Collaboration and teamwork. Proven track record of teamwork, innovation and results.
- Ability to manage and organize multiple priorities in a poised, self-driven manner.
- Superior business perspective, problem solving, and command skills.
- Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques.
- Proficiency in Microsoft Office products, GIS, and the use of computer applications.
- Ability to meet and continuously maintain authorization to operate a company vehicle.
- Travel: This position requires travel in North America up to approximately 75%.
DAY IN THE LIFE:
(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
SALARY:
Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.
Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.
Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Company Overview & Values
At PlayPower, we are not just a company; we’re a passionate family of brands dedicated to creating moments of joy and inspiration through play. As a global leader in crafting premier recreational equipment, our mission is to ignite imaginations and fuel creativity in people of all ages. By joining our team of over 1600 employees across the world, you are joining a community that believes in the Power of Play! If you're ready to make a lasting impact and bring laughter and fun to the lives of children and adults, explore our exciting opportunities to help us to create a world where play knows no limits.
Company Values:
- Honesty and Integrity
- Respect and Caring for Others
- Openness and Collaboration
- Individual and Team Accountability
- Passion and Purpose
This position is responsible for supporting and generating sales of diverse shade products in a national and/or regional assigned area through relationship building and by demonstrating exemplary organization, product knowledge, and customer service skills. The Distributor Sales Account Manager helps develop and support new and existing 3rd party distributors and national accounts as well as working directly with end users.
PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Functions):
• Work with existing distributors and national accounts to develop new business and cultivate existing business relationships.
• Consult with distribution sales reps to develop custom designed structures for their projects including drawings, pricing, competitive guidance, and installation expertise.
• Prepare and present quotes and proposals to distributors and national account customers.
• Educate and support distribution sales reps on USA Shade resources such as internal online quote tool, best website practices, product training, and more.
• Collaborate with other departments i.e. project management and engineering to ensure a positive customer service experience and client satisfaction.
• Track, measure and analyze personal and territory performance through the company’s CRM tool.
• Perform various administrative tasks i.e. conceptual drawing requests, design drawing requests, and completing reports and paperwork as needed.
• Work on Distribution Sales team “projects” on an as assigned basis.
• Create a strategic business plan with Director to meet and exceed all revenue goals and targets on a quarterly, annual basis.
KNOWLEDGE, SKILLS & ABILITIES:
• Above average to superior written and verbal communication skills
• Strong computer skills – Word, Excel, Dynamics CRM, PowerPoint
• Strong presentation skills
• Daily account management ability from our DFW office location
• Strong organizational and multi-tasking skills
COMPETENCIES:
• Customer Service Orientation: making efforts to listen to and understand the customer (both internal and external); anticipating customer needs; giving high priority to customer satisfaction
• Planning and Organizing: establishing a course of action for self and/or others to efficiently and effectively accomplish specific goals.
• Resilience: handling disappointment and/or rejection while maintaining effectiveness.
• Integrity: maintaining and promoting social, ethical, and organizational standards and norms while conducting internal and external business activities.
• Follow-Up: establishing procedures to monitor the results of delegated projects, assignments, tasks and any customer related inquiries or concerns.
• Impact: creating a positive first impression; commanding attention and respect; showing an air of confidence.
• Influencing and Negotiating: promotes proposals and ideas persuasively; shapes stakeholder opinions; works through conflicts; negotiates win/win solutions.
• Initiative: making active attempts to influence events to achieve goals: self-starting rather than passively accepting; is pro-active, takes actions to achieve goals other than what is required.
• Market Sensitivity: making efforts to promote the value of the company’s products and services to customers and the community.
• Oral Communication: expressing ideas effectively in individual and group situations (including non-verbal communication); adjusting language and terminology to the characteristics and needs of the audience.
MINIMUM QUALIFICATIONS:
• Bachelor’s degree
• Minimum one year inside or outside sales experience
• Strong knowledge of Microsoft Office
• Previous experience in park and recreation or commercial shade fields, preferred
• Entry level project management experience
Working Conditions:
• Considerable work in an office with exposure to computer monitors and fluorescent lighting
• Considerable exposure to moderate quiet levels
• Minimal overnight travel (5%)
• 40-hour work week in the Dallas office, M-F
Physical Demands:
• Moderate amount of time typing/use of keyboard
• Moderate amount of time talking and making online and phone presentations
Job Overview: The Press Operator is responsible for the printing of customers’ labels. The Press Operator will be required to maintain the press and printing equipment during the printing process, and their duties may include cleaning the press and all associated parts, changing tooling and gears, inking, lubricating, and maintaining stations, and completing all necessary paperwork and forms.
Principal Responsibilities:
- Operates press and printing equipment as directed by supervisor or cell leader (shift lead). Maintains accurate and timely production and quality records
- Monitors press output and visually inspects product for defects and quality issues
- Loads and unloads paper rolls, mount and shaft rolls, maintain correct ink levels, colors and chemistry. Make necessary adjustments to ensure proper registration and maintain strict quality performance
- Maintains all materials, tools, and supplies in a clean and orderly manner and follow all safety, sanitation and product safety procedures and policies
- Operates all features of press functions
- Other duties as assigned
Qualifications:
- 5+ years of flexographic printing press experience
- Ability to identify issues/problems, evaluate options and implement solutions
- Knowledge of machines, tools and computers, including design, use, repairs and maintenance
- Ability to understand mathematical applications, ex. measurement, logic, etc.
- Good customer service and interpersonal skills and ability to work with a wide range of professions and personalities
- Good command of the English language; ability to effectively read and write
- Good analytical, written and verbal communication skills
- Detail-oriented
- Ability to lift up to 50-60 pounds and push/roll 300 – 800 pounds with pallet jack
- Good manual dexterity for cutting, grasping, guiding, pressing, pulling, pushing, rolling, typing, turning knobs
- Must be able to stand for long periods of time on varied surfaces and reach, twist, bend and stretch when required
- Excellent hand-eye coordination and acute depth perception
- Ability to decipher colors
- Must be able to pass pre-employment screening, including drug testing
About ClearHello
From idea to launch, ClearHello helps clients build a reliable online presence, strengthen their visibility, and stay immediately connected with the people that they serve.
In a digital age we are a human-centric communications company. From our customers, to our staff and community, everything we do revolves around bettering the lives of the people around us. Ingenuity and collaboration drive us to constantly integrate new solutions, keeping our services simple and efficient for our customers. Meaningful connections are our objective. Our communications services are the tools. Facilitating meaningful connections underlies the spirit of what we do.
Position Description:
The Technical Sales Specialist plays an integral role collaborating with the Sales, Development, and Product teams and is primarily responsible for bridging technical expertise and product knowledge with sales acumen to educate clients and sell complex technical communications products and services.
This position will drive business growth by understanding customer needs, provide technical solutions, and effectively articulate the value of our products and services.
Success in this role is defined by analyzing customer requirements, preparing technical proposals and demonstrations to explain product functionality, showcase how solutions add value by lowering costs and increasing productivity, and selling those customized solutions to new and existing clients to increase revenue.
Essential Job Duties and Responsibilities:
- Propose, present, and sell customized products and services in alignment with client business objectives by matching them with optimal solutions.
- Create and conduct compelling sales presentations and customized technical demonstrations to showcase product capabilities that serve as solutions to client needs.
- Proactively engage and collaborate with Development, Sales, and Products teams to achieve unified and defined business objectives by leveraging knowledge of products and services to align company offerings with client needs.
- Utilize keen technical, persuasion, and active listening skills to understand customer needs to suggest and sell product solutions to meet those needs.
- Customize sales strategy by understanding critical customer needs and utilizing internal product and brand knowledge.
- Partner with stakeholders as needed to drive strategic deals, analyze customer requirements, and prepare technical sales proposals.
- Proactively identify and secure new business opportunities to expand existing client portfolios.
- Provide pre-sales support by answering technical inquiries and participating in sales meetings.
- Frequently collaborate with the Development team to provide post-sales support to customers, including technical troubleshooting and customer training, to ensure optimal satisfaction with our products and services.
- Provide ad hoc troubleshooting and informative overviews (via phone, video, and screen share) as they arise to help end users overcome challenges and address their questions before and after purchase.
- Relay client feedback to Development and Product teams and follow up as needed to support clients inquiries and services needs.
- Communicate with stakeholders by providing analytics and status of open proposals.
- Utilize CRM to follow up on client proposals, status, and communication.
- Manage multiple complex proposals simultaneously with clarity, accuracy, and confidence.
- Update and communicate with sales teammates, department colleagues and leadership on a consistent basis.
- Other tasks as assigned by leadership.
Skills, Experience, and Education:
- A minimum of three years of sales and customer service support experience.
- Strong technical background, preferably in the IP-based voice/communications industry.
- Strong experience using, understanding, and communicating about JSON data structures.
- Ability to read API documentation and interact with it using tools such as cURL, Postman or Bruno.
- Understanding of automated systems, and internet and cloud-based systems.
- Experience on the Linux command line and familiarity with MySQL and javascript and/or other scripting languages a plus.
- Ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences.
- Experience working cross-functionally with teams.
- Demonstrated relationship-building, problem solving and analytical abilities.
- Ability to clearly and concisely convey ideas in both verbal and written form.
Core Competencies:
- Excellent interpersonal and communication skills with a passion for developing and maintaining strong client relationships to increase customer satisfaction and loyalty.
- Self-motivated and target-driven with a proven track record of meeting or exceeding business and sales objectives.
- Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries.
- Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
- Artfully deploy sales strategies and negotiation skills to close deals.
- Represent the company and internal and external clients with courtesy and professionalism.
- Strong organizational skills and attention to detail, with a demonstrated ability to work independently, manage multiple projects, prioritize, and manage a high volume of tasks, deadlines, requirements, and decisions.
- Proven ability to efficiently work in a remote team environment with support from leadership.
General Company Requirements:
- Be a collaborative part of an organization that is team-based, positive and supportive.
- Be dependable, trustworthy, and always make ethical decisions.
- Cultivate meaningful connections.
- Continue to learn in the field and build knowledge.
- Think critically about how to solve problems and suggest solutions.
What We Offer:
- Company paid medical, dental, and vision insurance.
- Company matching to a Simple IRA.
- Flexible time off and paid holidays.
- Remote work arrangements.
- A supportive, cohesive, and inclusive work environment where all employees are critical to the success of the company and have regular connectivity meetings with leads.
- Career development potential, mentorship, and training within a supportive, fun, and growing company.
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Work Authorization:
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Pay Range:
The expected annual salary range for this full-time exempt position is $68,000 to $84,000.
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with geographical market data, or other law.
Location:
ClearHello is based in Escondido, California.
Qualified candidates may send their resume and cover letter to
Job Title:Director, Quality Allergy Business Unit
Level :M2
FLSA Category (US Only):Exempt
Business Unit : ABU
Function : Quality
Country :USA
Work Location : Spokane, WA
Reporting Manager:Vice President, Quality
Team Size 50+
Direct Reports : 2
2. PURPOSE OF THE JOB:
The Director of the Quality Unit for the Allergy Business Unit is responsible for ensuring that the Quality Unit maintains standards expected by regulatory authorities, provides guidance to all Allergy Business Unit departments on procedures for meeting regulations, and promotes and enforces the expectations of the company for compliance. This position oversees the Quality Assurance and Quality Control areas specific to the Allergy Business Unit, in alignment with the Vice President of Quality and the corporate Quality initiatives. This position will work and partner with the leadership team of Allergy Business, including the CEO of Allergy Business, in implementing and driving quality structure.
3. KEY ACCOUNTABILITIES:
Responsibilities -
- Establish strategies and work plans to promote Compliance, Quality Culture and standards for aseptic processing conditions in the Allergy Business Unit, and overall Contamination Control Strategies. Ensuring the alignment of the Allergy Business unit with the overall CCS strategy for the site .
- Establish strategies and work plans to improve Quality Metrics and reduce areas of known risk from a compliance perspective.
- Establish a Data Governance team, metrics and dashboards focused on closing the site gaps in this area and sustaining compliance related to Data Governance.
- Promote and maintain the position and standards of Quality and Compliance matters to external clients, internal clients and regulators.
- Bring forth and establish overall quality standards with other members of management, including contamination control strategies and supporting documentation compliant with Annex 1.
- Establish standards for the disposition of finished product
- Maintain product quality by enforcing quality assurance policies and procedures and government requirements
- Review product and process quality reports by collecting, analyzing, and summarizing information and trends.
- Transfer knowledge and understanding of compliance concerns, history and mitigation plans through documentation of this knowledge, trainings, etc.
- Complete quality assurance operational requirements by scheduling and assigning employees
- Maintain quality assurance staff by recruiting, selecting, orienting, and training employees.
- Maintain quality assurance staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Prepare the Quality Unit budget for the Allergy Business Unit; scheduling expenditures; analyzing variances; initiating corrective actions.
- Contribute to team effort by accomplishing related results as needed
4. KEY INTERFACES
External Interfaces FDA Auditors
Internal Interfaces All functional areas
5. EDUCATION & EXPERIENCE
Education Qualification(Highest) Bachelor of Sciences, emphasis on Scientific discipline
Experience Required:
- 15 years related experience.
- Managerial Experience required: Management experience and demonstrated ability to work with personnel at all levels of the organization.
- Minimum 10 years experience managing quality functions in a parenteral manufacturing facility required.
- FDA Regulated Industry Experience: Position is required to be an expert in the application and interpretation of FDA and other regulatory agency regulations.
- Working knowledge of EU guidance requirements and Annex 1
6. SKILLS REQUIRED:
Skills
Description
Proficiency Level
Functional Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Behavioral Skills
- Interpersonal skills are required so the position can effectively work with and influence staff at all levels.
- Position will be in direct contact with clients and regulatory agency personnel and must be able to communicate differences of opinion in a positive and constructive manner.
- Position must be able to manage conflicts and influence outcomes.
- General Awareness: Knows the fundamental or general understanding of concepts.
- Working Knowledge: Has broad / working knowledge of the subject. Uses concept daily.
- Functional Expert: Candidate is certified functional expert with strong knowledge on concepts.
Mastery: Candidate is subject matter expert and has command over the subject/ concepts.
7. WORKING ENVIRONMENT (USA) :
Physical
Vision Requirements:
- 14/14 Corrected Near-Point
- Pass Color Deficiency Test
- Other Physical requirements:
- Exposure to Allergens
- Working in Aseptic Areas
- Prolonged Sitting
Environmental
- Managing conflict and influencing outcomes
Job Description
Heartland Food Products Group is a global leader in the consumer-packaged goods (CPG) industry, producing low-calorie sweeteners, coffee, coffee creamers and liquid water enhancers. We manufacture and market Splenda, the #1 brand in the low calorie sweetener category and the most recognized in the world.
We make coffee, tea and water taste better and help people live happier, healthier and longer lives by making it easy to reduce sugar.
We offer an excellent compensation and benefits package. Come grow with us!
This role is not a remote opportunity, it is on-site at our manufacturing plant in Indianapolis, Indiana.
Scope:
The Sr Manager, Quality Systems leads the automation process of our quality systems including the transformation of the quality system to digital and moving to a paperless quality system fully compliant with part 11 of Title 21 of the Code of Federal Regulations. This position ensures compliance to Quality System processes and procedures, Internal and External audits, and Certifications. This includes GMP, Customer Audits, external certifications such as SQF and Kosher, and customer complaint investigations.
Essential Duties and Key Responsibilities:
- Lead and manage the development and implementation of our digital Quality Monitoring Schemes (QMS)
- Lead and manage our continuous improvement program to include leading the Root cause and Corrective Action process (RCA)
- Manage the Consumer Complaint program, to include logging, investigation and reporting of consumer complaints and aging materials as part our continuous improvement program
- Assures compliance to Internal and External Standards. This includes leadership over internal and external Audits and Certifications (GMP and Customer Audits, Certifications such as SQF and Kosher)
- Leads the automation process of the quality system (digital transformation)
- Manage the Consumer Complaint program (logging, investigations and reporting) and manage the aging and hold materials
- All other duties as assigned
QUALIFICATIONS
- Bachelor’s degree in Food Science, Food Engineering, Chemistry or related field with 10 years’ experience is required.
- PCQI Certification, HACCP Certification, experience with GFSI schemes,
- Six Sigma / process improvement experience is preferred
- Strong computer skills and working knowledge of Microsoft Office, Power BI, and computer system architecture principles
- Good communication/interpersonal skills: Interacting with all levels of the organization
- Must be extremely organized, accurate and detail oriented
- Be a critical thinker with significant problem-solving skills and known techniques
- Must be a self-starter with excellent attention to detail
- Food manufacturing experience with knowledge of aseptic and thermal processing
- Strong auditing skills
- Previous leadership experience and experience with management of Quality Systems
- Process improvement skills (e.g. Six Sigma)
- Proficient command of English and strong communication skills required – both verbal and written
- Must have the ability to perform under pressure and communicate well with all departments
Physical Demands:
- Must be able to physically perform the functions of climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
- Must be able to work seated using a computer and phone for long periods of time
- Must be able to work extended hours, such as daily overtime and an occasional weekend
- Must possess visual acuity to document company records
- Continuous walking throughout plant and distribution center
- Lifting up to 40 pounds
Assistant Operating Director (AOD)
Location: St. Joseph, MO | Full-Time | Leadership Role | $50,000 + Benefits & Bonus Opportunities
At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 375 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.
We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director’s second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you.
Office Leadership & Operations
- Serve as the OD’s primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
- Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
- Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
- Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
- Share on-call rotation with office leadership.
- Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
- Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
- Assist with recruiting, onboarding steps, and staff oversight to support office growth.
Client Care & Quality Assurance
- Oversee scheduling operations to ensure timely coverage and an excellent client experience.
- Respond to client escalations with urgency, professionalism, and empathy.
- Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
- Ensure state-required supervisory visits are completed (as applicable).
- Serve as a backup for client assessments when the Operating Director is unavailable.
Qualifications
- Bachelor’s Degree preferred but not required, high school diploma or equivalent required.
- 2+ years of experience in management, leadership operations, or human resources.
- Experience hiring, recruiting, training, scheduling, and supervising staff.
- Leadership experience within the healthcare or home care industry.
- Ability to work autonomously in a fast-paced environment.
- Comfort managing multiple priorities and shifting needs throughout the day.
Other Requirements
- Valid driver’s license and auto insurance.
- High proficiency with technology, especially Google Workspace.
- High attention to detail and exceptional follow-through skills.
- Strong communication and interpersonal skills.
Compensation & Benefits
- $50,000 starting salary (dependent on market and experience).
- Growth Bonuses
- Medical, Dental, Vision benefits package.
- 12 days of PTO annually.
- Phone stipend.
- Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.
Why You’ll Love This Role
- You are the central in-office leader, ensuring clarity, rhythm, and daily operational success.
- You will directly shape staff performance, team culture, and client experience.
- You’ll grow in leadership through hands-on coaching, development, and operational oversight.
- Your work makes a direct impact on seniors, caregivers, and families in your community.
Join a mission that matters.
If you’re an energetic, people-first leader who thrives on organization, communication, and problem-solving, we’d love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us.
**We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
Organization Overview
Children’s Hospital Colorado is a nationally recognized, private, nonprofit pediatric healthcare system serving children and families across Colorado and the Rocky Mountain region. Founded in 1908, the organization has grown into one of the country’s leading pediatric academic medical centers in partnership with the University of Colorado School of Medicine on the Anschutz Medical Campus. With more than 8,000 team members and over 3,000 pediatric specialists, Children’s operates at significant scale while remaining deeply values and mission driven. Clinical excellence, research innovation, and compassionate service define its culture and long-term impact.
Position Summary
Children’s Hospital Colorado seeks a seasoned Director of Talent Acquisition to lead enterprise-wide non-physician talent acquisition, at scale. This is a visible, leadership role requiring an experienced healthcare talent acquisition executive who can operate immediately with credibility, strategic judgment, and operational command. The Director will lead talent acquisition as a disciplined, data-informed, and strategically aligned function—partnering closely with senior administrative and clinical leaders to ensure workforce capability today and into the future.
Key Responsibilities
- Lead enterprise-wide non-physician talent acquisition across a large, complex healthcare system.
- Partner with senior administrative and clinical leaders to align hiring strategy with organizational priorities.
- Advance strategic workforce planning and talent pipeline development to support future growth and evolving care models.
- Establish clear annual goals, operating plans, metrics, and accountability frameworks for the TA function.
- Oversee end-to-end recruiting operations, ensuring consistency, quality, and performance at scale.
- Lead TA technology and analytics initiatives, including optimization or modernization of systems (e.g., ATS).
- Leverage data and reporting to inform leadership decisions and continuously improve performance.
- Develop and lead a high-performing TA leadership team grounded in accountability and service excellence.
Required Qualifications
- 5+ years of successful director-level talent acquisition leadership within a large, complex acute care hospital or health system (5,000+ employees).
- Demonstrated passion for pediatric healthcare and service to children and families.
- Ability and commitment to work full-time onsite in Aurora, Colorado.
- Proven enterprise-level ability to partner with and influence senior administrative and clinical leaders.
- Experience leading talent acquisition as a strategic operating function, including workforce planning, pipeline development, metrics, and accountability.
- Demonstrated leadership in TA technology and analytics initiatives, including system optimization and data-driven decision-making.
What Success Looks Like
Talent acquisition is viewed as a strategic partner across the enterprise.
Workforce planning informs executive decision-making and long-range planning.
Hiring leaders experience high-quality candidate pipelines and consistent execution.
Technology and analytics enhance visibility, speed, and decision quality.
The TA team operates with clarity, accountability, and measurable performance outcomes.
Compensation & Benefits
Posted salary range (per Colorado requirements): $134,580 – $224,300.
Eligible for annual incentive compensation (target range 5%–15%) and comprehensive director-level benefits.
*Children’s Hospital Colorado has engaged Healthcare Talent Advisors as an external search partner to lead candidate outreach and screening for this role.
Role Overview
TechnoSmarts is seeking a Manager of Talent Acquisition to lead and oversee recruitment efforts for Nursing and Advanced Practice Provider (APP) roles. This is a Hybrid position in Boston, MA.
This individual will manage a highly experienced team of seven recruiters, supported by administrative and sourcing partners, and will serve as a strategic partner and second-in-command within the Talent Acquisition function.
This role is ideal for a leader who thrives in complexity, brings strong operational discipline, and is deeply curious about data, systems, and innovation. Success in this role requires both analytical rigor and exceptional emotional intelligence — the ability to read the room, adapt in real time, and partner effectively with leaders who bring diverse and sometimes challenging perspectives.
Key Responsibilities
Recruitment Leadership & Operations
- Provide day-to-day leadership and oversight for all recruitment activity supporting Nursing and APP hiring.
- Ensure operational excellence across recruiting workflows, processes, and outcomes.
- Partner closely with recruiters, sourcers, and administrative support to drive efficiency and consistency.
- Continuously evaluate and refine recruiting processes to improve speed, quality, and candidate experience.
Strategic Partnership
- Act as a trusted advisor to clinical and operational leaders, offering strategic guidance and thoughtful challenge when appropriate.
- Support leadership with workforce planning insights and recruitment strategy in a highly complex nursing environment.
- Serve as a key thought partner and operational leader within the Talent Acquisition team.
Data, Analytics & Reporting
- Lead with data — develop, analyze, and interpret recruitment and workforce analytics.
- Build and maintain dashboards and reporting that provide actionable insights to leadership.
- Regularly challenge existing metrics, asking deeper questions to uncover trends, risks, and opportunities.
- Apply financial and workforce analytics to support informed decision-making.
Innovation & Continuous Improvement
- Demonstrate a passion for learning, growth, and innovation — including exploring and integrating AI and emerging technologies into recruiting workflows.
- Leverage tools while identifying opportunities to enhance or evolve current capabilities.
- Support and adapt to ongoing enterprise initiatives, including the Workday ERP implementation (experience with Workday is a strong plus).
People Leadership & Culture
- Lead a seasoned, high-performing team with respect, curiosity, and a growth mindset.
- Foster a culture of learning, accountability, and innovation.
- Navigate complex interpersonal dynamics with tact, empathy, and professionalism.
- Pivot quickly when priorities shift, maintaining trust and credibility with stakeholders.
Qualifications
Required
- 5–6 years of people leadership experience (Talent Acquisition or closely related function).
- Demonstrated success leading teams in complex, fast-moving environments.
- Strong analytical mindset with deep experience in reporting, dashboards, and data-driven decision-making.
- High emotional intelligence with the ability to manage ambiguity, read the room, and engage effectively with diverse leadership styles.
- Exceptional communication skills — tactful, thoughtful, and adaptable.
Preferred
- Experience with Workday or ERP implementations.
- Exposure to workforce planning, financial analytics, or advanced recruiting analytics.
- Comfort working in highly technical or intellectually curious environments.
- Healthcare experience not required — candidates from outside healthcare are strongly encouraged to apply.
Work Environment
- Hybrid schedule: In office on Tuesdays; second in-office day alternates between Wednesday or Thursday.
- Collaborative, intellectually stimulating environment with teams that value technology, data, and continuous improvement.