Jd Com What Does It, DO Jobs in Usa

"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."

The Manager, IT Digital Operations owns the operational health, support and subject-matter expertise of the processes & technologies related to the consumer-facing content and website & mobile application flow for Family Dollar. These areas include, but are not limited to the web storefronts, mobile/loyalty apps, social media platforms, promotional emails and consumer rewards/contests. This role involves maintaining the integrity of the product, pricing, inventory and store locator data and measures performance criteria related to traffic, click-through rates, search/browse/nav behavior, site monetization, conversion rates, ROAS and other web analytics. This manager works regularly with internal business stakeholders such as Marketing, Social, UX/Design and Copywriters. Production defect management is also a part of the role working in partnership with internal Web Developers and IT in addition to engaging with external vendors associated with web hosting, site caching, analytics, reviews and other modules related to 3rd party technology service providers.

This role is responsible for the execution of operational initiatives developed in the above areas in collaboration with the Vice President of IT Data Digital & Marketing. The Manager needs to be highly collaborative, well organized, with strong communication & problem-solving skills. The ideal candidate should also have management experience to lead individual contributor(s), contractors & vendors as the role evolves over time to include additional digital responsibilities.

Principal Duties and Responsibilities

•Work with stakeholders to define and attain key performance metrics to ensure healthy operations.

•Develop operations processes in partnership with other teams, including release schedules, content batch processes, storefront outages and other site-impacting changes.

•Implement processes to identify systemic vulnerabilities and address them promptly through enhancements, policies and training.

•Develop processes to identify emerging issues and engage the appropriate teams.

•Directly manage high impact issue resolution by collaborating with IT, Customer Care and Social Media as well as internal business stakeholders.

•Manage executive communications on high profile issues.

•Ensure that root cause analyses are completed, and action plans are defined, documented and completed.

•Work with internal teams, BPO resources & 3rd party vendors to achieve a digital operational center of excellence.

Minimum Requirements/Qualifications

•Bachelors' degree or higher

•Minimum 5 years online operations experience within a multichannel environment

•2+ years managing FTE, vendors or contractors for performance

•Proficient in Tag Management, GA4, Looker Studio, Grafana, MPulse and/or other web analytics tools/utilities

•Ability to think strategically and add value to the business

•Highly motivated with the ability to function independently and solve problems

•Strong verbal and written communication skills

•Strong leadership skills, with the ability to motivate, mentor and develop other team members

•Knowledge of Oracle Commerce Cloud (OCC), GCP and OCI a plus

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Location: Chevy Chase, MD (Hybrid – 2 days onsite)

Type: Full-Time

About the Team: Join a mission-driven, mid-market financial services organization focused on modernizing its technology and risk practices in a highly regulated environment.

What You’ll Do:

• Execute IT audits across infrastructure, security, and applications

• Assess IT controls for design and effectiveness, documenting clear findings

• Conduct walkthroughs to identify risks in access, data integrity, and operations

• Support audit planning, testing, and reporting with actionable recommendations

• Partner with internal stakeholders and external auditors for coordinated reviews

• Evaluate compliance with regulatory standards and internal policies

• Review areas like change management, network security, and disaster recovery

Core Tech & Skills:

• IT audit methodology & risk/control frameworks

• Cybersecurity controls & information security principles

• IT general controls (ITGCs)

• Data analysis tools for audit testing

• Regulatory compliance (financial services preferred)

• Microsoft Excel, Word, PowerPoint

• Documentation & audit workpaper development

• Stakeholder communication

Nice to Have:

• CISA, CISSP, or similar certification

• Banking or financial services experience

• Exposure to IT risk management programs

• Familiarity with audit tools or GRC platforms

JOB DESCRIPTION

Job Title: IT Solution Architect – Supply Chain & Finance

Location: Remote (Candidates local to Corning, NY or Charlotte, NC preferred) (W2 Contract)

Work Hours: Full-time, Monday–Friday, 8:00 AM – 5:00 PM (EST)

Duration: 1 Year Contract (Extension Possible)

Travel: Up to 25% travel to Corning, NY (approx. one week/month based on project needs)

Interview Process: Phone followed by video round

Position Summary

The IT Solution Architect for Supply Chain and Finance is responsible for designing, developing, and guiding implementation of enterprise technology solutions supporting financial and supply chain processes.

This role collaborates with business stakeholders and cross-functional IT teams to ensure solutions are scalable, secure, and aligned with organizational strategy. The architect drives operational excellence by shaping solution roadmaps, maintaining platform integrity, and enabling continuous improvement across finance and supply chain applications.

Key Responsibilities

Solution Architecture & Design

• Develop end-to-end architectural designs aligned with business objectives.
• Assess existing applications and recommend modernization and integration strategies.
• Ensure compliance with security, data governance, and enterprise architecture standards.

Business Partnership & Collaboration

• Work closely with Finance, Supply Chain, and IT stakeholders to translate business needs into technical solutions.
• Participate in cFIN review sessions and architecture discussions.
• Provide subject matter expertise on financial systems including OneStream and related platforms.

Technical Leadership & Support

• Act as technical lead for implementations, enhancements, and integrations.
• Resolve escalated issues and perform root-cause analysis.
• Partner with engineering and operations teams to ensure system resilience and performance.

Governance, Standards & Documentation

• Contribute to architecture standards and best practices.
• Maintain architectural documentation, roadmaps, diagrams, and integration models.

Continuous Improvement & Innovation

• Evaluate emerging technologies for automation and efficiency improvements.
• Support modernization initiatives aligned with digital transformation goals.

Required Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• 5+ years of experience as a Solution Architect with financial systems.
• Proven experience architecting solutions in enterprise finance and/or supply chain environments.
• Deep knowledge of financial platforms such as:
• OneStream
• SAP cFIN (Central Finance)
• Similar enterprise finance platforms
• Familiarity with SAP finance and supply chain modules.
• Strong understanding of integrations, data flows, and enterprise ecosystems.
• Ability to communicate complex technical concepts to business stakeholders.

Key Competencies

• Strategic Thinking
• Technical Architecture Expertise
• Communication & Stakeholder Influence
• Problem Solving
• Execution & Delivery Management

Preferred Qualifications

• Experience in global, matrixed organizations.
• Knowledge of data governance and security protocols.
• Experience leading architecture workshops and stakeholder sessions.

***This opportunity is open only to candidates who are currently authorized to work in the United States on a permanent basis. Our client is unable to provide visa sponsorship now or in the future. Additionally, we are not able to engage with third-party agencies or staffing partners for this role.***

Join a top-tier, privately held spirits organization known for its award-winning portfolio, heritage craftsmanship, and rapid global expansion. Ingenium Talent, a Louisville-based recruiting and search firm, is working with a Dallas-area global consumer packaged goods provider in their search for an IT Order to Cash Manager. Our client is a large, privately owned beverage alcohol company specializing in the production and distribution of premium distilled spirits, with multiple distilleries and a portfolio of widely recognized brands sold in over 100 countries.

Please note that this role is required to be onsite daily at our clients north Dallas corporate location. Relocation assistance is not being offered at this time.

The IT Order to Cash Manager acts as a strategic technology partner to Customer Service, Planning, Commercial Operations, Finance, and Compliance teams. This role blends Business Relationship Management and Solution Architecture to enable and optimize digital capabilities across the full Order to Cash (O2C) lifecycle. This includes ownership of technology solutions supporting order management, pricing, invoicing, trade promotions, accounts receivable, and end-to-end inventory tracking for compliance and reporting. The role ensures alignment between business objectives and scalable, integrated technology platforms that enhance operational efficiency, revenue realization, and customer experience.

Key Responsibilities

• Serve as the primary IT liaison for Order to Cash stakeholders across Customer Service, Planning, Commercial Operations, Finance, and Compliance
• Build strong partnerships with business leaders to understand priorities, challenges, and growth opportunities
• Translate business needs into technology strategies, roadmaps, and scalable solution designs aligned with enterprise architecture
• Lead demand intake, prioritization, and value assessment for O2C initiatives
• Act as a trusted advisor on technology capabilities, innovation opportunities, and industry best practices within consumer goods
• Define and maintain end-to-end solution architecture across Order to Cash processes
• Ensure seamless integration across ERP, CRM, trade promotion, and analytics platforms
• Enforce adherence to enterprise architecture standards, security policies, integration frameworks, and data governance practices

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field
• 10+ years of experience in enterprise IT, including business-facing roles
• 5+ years supporting Order to Cash processes
• Hands-on experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics
• Experience with cloud ERP platforms such as Oracle Fusion Cloud
• Strong understanding of consumer packaged goods (CPG) processes, including trade management and retailer engagement
• Proven experience in solution architecture, systems integration, and enterprise applications
• Background in the alcohol beverage or broader CPG industry strong preferred
• Excellent stakeholder management and communication skills

All qualified candidates are encouraged to apply today!

Description

The Enterprise IT Administrator is responsible for supporting and administering the core business systems that help power our client including ERP, CRM, CSM, and related operational platforms. While part of the broader IT organization, this role is dedicated to enabling and optimizing logistics and sales operations across NetSuite, ServiceNow, and Salesforce.

You will design, build, and support logistics‑focused solutions through scripting, automation, reporting, and system customization.

Success in this role requires deep expertise in supply chain logistics combined with strong technical proficiency. You should be able to create customizations for NetSuite, manage Boomi integrations, and design as well as administer tailored solutions that improve and optimize logistics, service, and sales operations

This position will be under the supervision of the Chief Technology Officer.

RESPONSIBLITIES

• Manage, maintain, and support the daily operations of NetSuite (ERP) and integrated systems, including Adaptive, RF‑Smart (Warehouse/Shipping), Streamline, NetSuite Pay, TrueCommerce, and the Boomi Integration Platform.
• Administer ServiceNow Customer Service Management (CSM), including integrations that support the member services team.
• Administer Salesforce (CRM), ensuring reliable data flow and integration support for the internal sales organization.
• Plan, prioritize, and execute ERP/CRM/CSM enhancements and integration projects.
• Provide Tier‑2/Tier‑3 technical support for system issues related to ERP/CRM/CSM.
• Conduct system testing, integration validation, and QA processes to ensure new and updated solutions meet reliability, performance, and availability standards.
• Troubleshoot and resolve integration, workflow, and data‑quality issues across all connected platforms.
• Identify ERP/CRM/CSM risks and recommend improvements to enhance system stability and operational resilience.
• Work closely with logistics, operations, sales, and service teams to understand processes, challenges, and system requirements.
• Translate business needs particularly supply chain and logistics workflows into technical specifications and system enhancements.
• Ensure all solutions align with operational standards and strategic objectives.
• Produce comprehensive documentation for ERP/CRM/CSM configurations, customizations, integration of workflows, and logistics processes.
• Create and maintain internal knowledge of assets to support continuity, onboarding, and cross‑team understanding.
• Deliver training sessions to ensure teams can effectively use EPR, CRM, and CSM system enhancements.
• Partner with managers to deliver logistics‑related technology initiatives on time and within scope.
• Provide clear, timely communication to leadership regarding system performance, risks, and upcoming changes.

Requirements

• NetSuite Administration: Strong hands‑on experience with NetSuite security models, role‑based permissions, customizations (SuiteScript, SuiteFlow), third‑party scripts/plugins, and data integrations.
• ServiceNow Administration: Experience managing ServiceNow CSM, including security configuration, custom workflows, integrations, and support for third‑party extensions.
• Salesforce Administration: Proficiency administering Salesforce CRM, including roles/permissions, custom objects, workflows, and integration management.
• Solid understanding of supply chain and logistics processes, including sales orders, purchase orders, invoicing, warehouse operations, and inventory receiving workflows.
• Ability to translate operational requirements into clear technical specifications and system enhancements.
• Ability to diagnose and resolve system, workflow, and integration issues across ERP/CRM/CSM environments.
• Demonstrated analytical thinking and technical problem‑solving skills with the ability to troubleshoot complex cross‑system issues.
• Ability to clearly simplify, interpret, and document requirements from technical and non‑technical stakeholders.
• Strong written and verbal communication skills, including the ability to collaborate effectively with logistics, operations, sales, and service teams.

Proven ability to manage and prioritize competing requests in a fast‑paced, dynamic environment.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role occasionally must lift and carry office equipment. Occasional evening, night, and weekend shifts are required.

Work Location

Due to state law and tax implications, remote work candidates must live and work in one of the following states: California, Texas, Washington, Florida, Tennessee, New York, or Colorado.

PHYSICAL/MENTAL DEMANDS

• Physical - This is a sedentary role.
• Mental – Problem solving, making decisions, interpreting data, organizing, and reading/write.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL

Annual travel to the San Diego office headquarters is expected for this position. Additionally, quarterly travel to Nashville, TN area is expected for this position.

PREFERRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in Information Systems, Computer Science, Supply Chain Management, or a related field — or equivalent professional experience.
• 2+ years of hands‑on NetSuite administration experience, including customizations, security/role management, and integration support.
• 1+ years of ServiceNow administration experience with exposure to CSM configuration, workflow design, and data integrations.
• 1+ years of Salesforce administration experience, including user management, custom objects, automation, and integration maintenance.
• 1+ years of experience with Warehouse Management Systems (WMS) or logistics‑focused operational platforms.
• Advanced proficiency with Microsoft Excel, including automation, advanced formulas, pivot tables, and dataset analysis.
• Experience leading technical demonstrations, conducting requirements‑gathering sessions, and producing clear user documentation or technical specifications.
• Experience managing small to medium‑scale IT or integration projects, including requirements definition, task coordination, stakeholder communication, and cross‑team alignment.
• Familiarity with project management methodologies (Agile, Scrum, or Kanban) and tools used for planning and tracking work.

IT Access Administration Analyst / IAM will manage and support access control and identity management for various applications and platforms. This role will involve administering user access, ensuring compliance with security policies and automating access control processes to keep the environment secure. The IT Access Analyst will collaborate with internal teams to endure proper access rights for users, streamline access requests, and assist with compliance.

Key responsibilities include, but are not limited to:

• Provisioning and de-provisioning user access in Active Directory.
• Manage Exchange distribution lists, mailboxes, conference rooms as well as calendars.
• Manages changes to NTFS folder structures across the corporation.
• Enforce and monitor AD password policies (complexity, expiration, reset procedures).
• Work within the IT department to identify areas of improvement for security in applications and file systems.
• Generate reports on user access, permissions, and group memberships to support audit and compliance processes.
• Review and monitor logging systems.
• Assist with the documentation of policies, processes, standards, and guidelines.
• Solid troubleshooting skills for resolving access issues.

The successful candidate will meet the following qualifications:

• Experience in a dedicated information security role is required.
• Involvement with network equipment (routers, switches, and firewalls), server hardware, and/or Windows operating systems is required.
• Expertise with Active Directory user management, group policies, and security configurations.
• Hands-on experience with Microsoft Teams and Sharepoint security and access management recommended.
• Thorough understanding of NTFS and ACL’s.
• Familiarity with Sailpoint identity governance solutions, particularly for user provisioning.
• Strong verbal and written communication skills are required.
• Active member of one or more security associations (ISSA, ISACA, ISC2, etc.) is recommended.
• High School diploma or equivalent is required. Bachelor's degree is preferred.

Top-Tier Bank in New York City is seeking an IT Auditor at the VP level for a permanent position!

Responsibilities:

• Responsible for leading audit engagements from planning, fieldwork testing, and issuance of audit reports, tracking and validating audit findings
• Prepare work papers and coordinate receipt of audit materials required to analyze, test and evaluate the entity’s control environment
• Conduct interviews, walkthroughs, and document results
• Assess the risks associated with various business objectives and evaluate the controls in place to mitigate those risks
• Communicate audit findings to local management as is appropriate.
• Assist in planning engagements based on IT risks
• Examine documentation and evaluate procedures in the control environment
• Document conclusions; organize and reference work papers for supervisory review
• Identify control weaknesses, help assess their impact, and discuss practical solutions with management
• Draft audit report findings and process improvements for review at the closing meetings
• Participate in closing meetings at the end of fieldwork, noting comments and providing clear explanations for our findings and ratings, as required

Qualifications:

• 8+ years of information technology audit experience is required.
• Big 4 industry experience or direct bank experience is strongly preferred
• Experience in insurance, broking, or other financial services, a plus.
• Solid understanding of operating systems, applications and databases, such as UNIX/LINUX, Windows Server, Oracle and SQL database management systems, and Oracle Financials ERP systems
• Bachelor’s degree in Information Technology, Accounting, or a related business or finance degree
• Professional designations - CIA, CISA , PMP or CISSP
• Solid understanding of IT Infrastructure controls such as physical security and network security
• Understanding of Cyber Security controls and frameworks, a plus
• Solid analytical, problem solving, organization, and project management skills
• Ability to understand the relationship between complex information technology and business issues

Project Manager (IT)

Second Round:

In-person interview in Lansing, MI, anticipated during the week of 4/6.

Assignment Duration

Initial 1-year contract with a possibility of extension based on performance and business needs.

Work Schedule (Hybrid – Non-Negotiable)

There is no remote-only option.

Required onsite days: Tuesday and Wednesday

Remote eligible days: Monday, Thursday, and Friday

Location Requirement

Candidates must be local to the Lansing, Michigan area (within a 1-hour commute). This requirement is non-negotiable.

Project Manager

This Project Manager will be responsible for a multi-year modernization project that is highly complex and requires extensive change management, vendor management, and experience with Microsoft DevOps.

This role works closely with technical teams, business stakeholders, and program leadership in the delivery of the project while meeting or exceeding customer expectations.

The Project Manager (PM) leads the modernization project team responsible for achieving project objectives. The PM plans, manages, and communicates project activities, ensuring the project is delivered according to the defined scope, schedule, and budget.

A collaborative leadership style is critical for success in this role. The environment relies on Agile Scrum self-managed teams, requiring a servant-leader project manager.

General Responsibilities

• Monitor and communicate project progress by actively managing cost, schedule, scope, resources, quality, and risks.
• Understand business and technical objectives and collaborate closely with Product Owners.
• Provide clear, timely, and accurate communication to stakeholders regarding project status using appropriate communication methods.
• Maintain effective communication with vendors throughout the project lifecycle.
• Provide leadership and foster collaboration between technical and business teams, gaining commitment and consensus when needed.
• Prepare and present project status reports to leadership and program governance teams.
• Work with project team members to develop and maintain Project Management Methodology (PMM) deliverables throughout the project lifecycle.
• Proactively identify, evaluate, and mitigate project risks and issues, escalating when necessary.
• Ensure adherence to Change Management processes when scope, schedule, or budget deviations occur.
• Develop Corrective Action Plans (CAP) for projects that fall into yellow or red status.
• Understand project benefits and business case impacts when evaluating change requests.
• Ensure project team compliance with IT governance activities.
• Manage project interdependencies and coordinate actions when changes impact other initiatives.
• Complete the project tailoring process to determine required deliverables.
• Review and understand vendor contracts to ensure proper management of vendor deliverables.
• Facilitate stakeholder collaboration by clarifying expectations and ensuring deliverables are assigned and completed.

Required Qualifications

• 5+ years of experience managing projects with budgets greater than $20 million
• 5+ years of Agile Scrum experience (must be documented in the resume)
• The past 5 years must include experience as a Project Manager on IT projects
• Experience managing IT projects within large, complex enterprise environments
• Strong collaboration and team-oriented mindset
• Experience working with multiple project managers to coordinate technology integration
• Must be local to the Lansing, Michigan area (within 1 hour)
• Onsite: Tuesday and Wednesday
• Remote: Monday, Thursday, Friday
• Provide three professional references with US phone numbers who can speak to IT project management experience
• Driver’s license address will be verified prior to interview

Preferred Qualifications

• 1+ year of Microsoft DevOps experience
• Previous government experience highly desired

Terms of Employment

• W2 Contract, 6+ Months

• Hybrid role (4 times a month as client requirement) at Baltimore, MD

Overview

The IT Operations & Service Delivery Manager is responsible for the overall operational oversight, performance, and continuous improvement of identity and access management services supporting our federal customer. This role provides management, direction, and accountability for Identity, Credential and Access Management services and the teams that support them.

The IT Operations & Service Delivery Manager ensures services are delivered in accordance with contractual service levels, customer requirements, and IT Service Management (ITSM) best practices. This role serves as the primary operational escalation point and works closely with Program Management, federal stakeholders, and technical teams to ensure reliable, secure, and customer-focused ICAM operations.

Position Overview

• Management role with accountability for people, process, and performance

• Strategic and operational focus rather than hands-on ticket resolution

• Serves as a key decision-maker for ICAM operations and service delivery

Responsibilities

Operational Oversight & Service Delivery

• Own the day-to-day operations of ICAM services, ensuring consistent, high-quality delivery

• Ensure incidents and service requests are handled within contractual SLAs and performance targets

• Establish and monitor operational metrics, dashboards, and reports for service performance

• Oversee ServiceNow (SNOW) queue health, workload distribution, and ticket quality

Team Leadership & Management

• Manage and provide direction to ICAM Administrators and engineers supporting operations

• Ensure appropriate staffing, workload coverage, and skill alignment across ICAM operations

• Set operational goals and expectations for ICAM teams and monitor performance against them

• Foster a culture of accountability, customer service excellence, and continuous improvement

Incident & Escalation Management

• Serve as the senior operational escalation point for critical incidents involving ICAM

• Coordinate cross-team response during high-impact incidents and outages

• Ensure timely, transparent communication with Program Management and customer stakeholders during escalations

• Oversee root-cause analysis and corrective action planning for recurring or systemic issues

Process, Governance & Continuous Improvement

• Define, refine, and enforce operational processes for identity and access management support

• Review and approve recommendations for improvements to:

• Ticket workflows

• SNOW configurations

• Support procedures and escalation paths

• Drive operational excellence initiatives to reduce incidents, improve response times, and enhance user experience

Identity Lifecycle & Access Governance

• Ensure proper execution of the end-to-end identity lifecycle, including onboarding, access changes, and offboarding

• Oversee role-based access control (RBAC) practices to ensure least-privilege access

• Ensure ICAM operations align with federal security, compliance, and audit requirements

Documentation & Knowledge Management

• Ensure the creation, maintenance, and governance of:

• Knowledge Base Articles (KBAs)

• Standard Operating Procedures (SOPs)

• Operational runbooks and process documentation in Confluence

• Promote documentation standards and consistency across ICAM teams

Stakeholder & Program Collaboration

• Act as the primary operational interface with Program Management and federal stakeholders

• Provide insights into operational risks, trends, and improvement opportunities

• Participate in and facilitate meetings to provide operational guidance to customer

• Support audits, reviews, and compliance activities related to ICAM services.

Required Skills & Experience

• Strong leadership and operational management experience in identity and access management environments

• Deep understanding of ICAM products and identity lifecycle processes

• Advanced experience with ServiceNow (SNOW) for incident, service request, and reporting management

• Proven ability to manage teams, set priorities, and drive outcomes without day-to-day supervision

• Strong analytical skills for identifying trends, risks, and systemic issues

• Excellent customer service mindset with the ability to instill service excellence across teams

• Exceptional written and verbal communication skills for executive, customer, and technical audiences

Preferred Qualification

• Bachelor of Science Degree in Information Systems.

• ITIL 4 Foundation certification in IT Service Management (ITSM)

• Experience supporting or contracting with a federal client, preferably CMS

• Experience managing identity services in a regulated or compliance-driven environment

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nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.