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IT Support & Office Coordinator

Jacksonville, FL | On-site | Full-Time | $21 to $25/hr.

A growing Jacksonville-based organization is hiring an Office/IT Support Assistant to support daily office operations while serving as a key resource for employee technology setup and basic technical support.

This is a strong fit for someone who enjoys a hands-on role that combines office coordination, employee support, and entry-level IT responsibilities. You will help keep the office running smoothly, support new hire onboarding, assist employees with equipment and access needs, and serve as a reliable point of contact for day-to-day operational support.

What You’ll Do:

• Set up computers, workstations, and equipment for new hires
• Provide basic IT support for hardware, software, login, and connectivity issues
• Assist with user account setup, password resets, and device coordination
• Support employees with Microsoft 365 and other common business tools
• Help manage IT equipment inventory and maintain accurate documentation
• Answer phones, greet visitors, and assist with front office responsibilities
• Provide administrative support across departments, including HR, operations, sales, and accounting
• Help maintain an organized, responsive, and professional office environment
• Partner with internal leadership and senior IT resources when issues require escalation

What We’re Looking For:

• 1 to 2 years of experience in IT support, office support, or a similar hybrid role
• Experience setting up laptops, desktops, printers, and related office equipment
• Working knowledge of Power BI and SharePoint
• Familiarity with Windows, macOS, and Microsoft 365
• Basic understanding of networking concepts such as Wi-Fi, VPN, DNS, and IP addressing
• Strong communication skills and a service-oriented mindset
• Ability to stay organized, manage multiple priorities, and follow tasks through to completion
• Associate’s degree in IT, Computer Science, or a related field, or equivalent work experience

Preferred Experience:

• Exposure to helpdesk or ticketing systems such as Zendesk, Jira, or ServiceNow
• Familiarity with remote support tools such as TeamViewer, AnyDesk, or LogMeIn
• Prior experience in a front desk, receptionist, or office support environment

Schedule + Compensation:

• Full-time
• On-site in Jacksonville, FL
• $21 to $25 per hour
• Standard hours are generally 8:00 AM to 5:00 PM, with some flexibility

Benefits:

• Full benefits package
• Unlimited PTO

This opportunity is ideal for someone who likes being the person others rely on for both office support and everyday technology needs.

Interested candidates are encouraged to apply.

Title: Director of IT & Business Systems

Location: Vancouver, WA

Salary: $130,000 – $150,000 per year

The Management Group is seeking an experienced Director of IT & Business Systems to lead technology strategy, infrastructure, and enterprise systems across a growing multi-entity property management organization. This role oversees all IT operations, cybersecurity, cloud infrastructure, and business systems while partnering closely with executive leadership to improve efficiency, reporting, and long-term technology scalability.

Who This Role Is Not For

This role is not intended for entry-level IT professionals or candidates whose experience is limited to help desk or system administration responsibilities. We are specifically seeking candidates with senior-level IT leadership experience, a strong infrastructure background, and a track record of managing enterprise systems, cybersecurity, and technology strategy.

This position is ideal for a technology leader who can balance strategic planning with hands-on execution, modernize systems, and leverage automation and emerging technologies to improve operational performance.

Key Responsibilities

·        Develop and lead a multi-year IT strategy aligned with company growth, operational efficiency, and security objectives. Serve as a trusted advisor to executive leadership by translating business needs into scalable technology solutions.

·        Oversee the performance, reliability, and integration of core business platforms including property management systems, accounting systems, HR systems, document management tools, and collaboration platforms. Identify opportunities to strengthen operations through system integrations, automation, and improved data accessibility.

·        Lead all IT infrastructure including cloud services, networking, Wi-Fi, endpoints, servers, telephony, and mobile device environments while maintaining a strong cybersecurity posture across the organization.

·        Manage IT vendors, technology budgets, and major system implementations. Ensure reliable IT service delivery across multiple locations while establishing service standards and improving internal support processes.

·        Partner with Finance and Operations to enhance enterprise reporting, automation, and data visibility, helping leadership make faster and more informed decisions.

·        Lead, mentor, and develop members of the IT team while fostering a culture of accountability, innovation, and strong service orientation.

Minimum Qualifications

·        10+ years of progressive experience in IT leadership, infrastructure management, or enterprise technology operations

·        Experience leading IT in a multi-site or multi-entity organization

·        Strong expertise in:

o  Microsoft 365 and Entra ID

o  Hybrid cloud environments

o  Infrastructure and networking

o  Cybersecurity frameworks and data protection

o  Enterprise systems management

·        Experience managing IT vendors, technology budgets, and enterprise system implementations

·        Ability to clearly communicate complex technical concepts to non-technical leadership

·        Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience)

Preferred Qualifications

·        Experience with automation platforms, Microsoft Power Platform, or workflow tools

·        Experience with business intelligence or enterprise reporting systems

·        Experience with virtualization environments or enterprise RMM/PSA tools

·        Industry experience in property management, real estate, or service-based businesses

·        Professional certifications such as ITIL, CISSP, CISM, or PMP

Compensation & Benefits

Salary: $130,000 – $150,000 per year

Benefits include:

100% employer-paid medical, dental, and vision insurance for employees and dependents

Auto allowance

3 weeks vacation accrual

Sick time accrual at 1 hour for every 40 hours worked

If you are an experienced IT leader who enjoys building scalable systems, strengthening cybersecurity, and helping organizations operate more efficiently through technology, we encourage you to apply and join us in shaping the future of our technology infrastructure.

BlueWater Federal is looking for a Sr IT Project Manager to support the SEWS III program in Colorado Springs.

Responsibilities

• Identify project requirements and come up with plans to meet those requirements.
• Maintain project time frames, budget estimates and status reports.
• Determine needed resources for projects, such as computer equipment and employees, through coordination with technical team.
• Coordinate project team members and develop schedules and individual responsibilities within the project.
• Implement strategies that deliver projects on schedule and within budget.
• Use project management tools to track project performance and schedule adherence.
• Conduct risk assessments for projects.
• Collect, analyze, and summarize information and trends as needed to prepare project status reports.
• Establish and implement project communications plans and organize meetings to provide updates to stakeholders on progress.

Qualifications

• Bachelor’s degree in IT/Computer Science or related field and 10+ years IT project management experience
• PMP certification is required
• Must have an active Secret clearance
• Proficient with Microsoft Office Suite and related software
• Understanding of networks and IT infrastructure.
• Proficient with, or able to quickly become proficient with, a range of general or specialized applications, software, and hardware used in the organization and the industry

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

We offer a competitive health and wellness benefits package, including medical, dental, and vision coverage. Our competitive compensation package includes generous 401k matching, employee stock purchase program, and life insurance options, and time off with pay. Salary range: 140-150K

** Candidate Should be Local to Sacramento, CA Area **

** Healthcare Public Sector Experience Required

Mandatory Qualifications (M)

• Project Management Experience
• Seven (7) years of full-time equivalent broad, extensive, and progressively responsible experience applying project management principles, methods, techniques, and tools.
• At least four (4) years of this experience must have been in a leadership capacity.
• Education
• Must possess a bachelor’s degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
• Certification
• Must possess a valid Project Management Professional (PMP) certification issued by the Project Management Institute (PMI).
• Healthcare IT Experience
• Three (3) years of experience working as a Senior Project Manager in the healthcare IT industry.
• IT Project Management Experience
• Three (3) years of experience in IT project management or coordination activities, including collaboration with technical teams and business stakeholders.
• Pre-Sales and Sales Experience
• Experience supporting pre-sales activities, including RFP/RFI responses, technical solutioning, effort estimation, proposal development, and client presentations.
• Experience collaborating with sales teams on opportunity qualification, stakeholder engagement, scope definition, and transition from sales to delivery.
• Demonstrated ability to align delivery strategy with business development objectives.

Desirable Qualifications

1. Six (6) months or more of experience working as a Senior Project Manager within the California Medi-Cal program.
2. Six (6) months or more of experience working on health information data system projects.
3. Possession of an active and valid Scrum Master or Agile Practitioner certification.

Six (6) months or more of experience using Atlassian Jira in an Agile development environment.

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

What We’re Looking For:

At GNC we embrace a “Live Well” philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.

GNC is seeking a IT Operations Analyst who will monitor and detect system events, variances, and problems. Observed deviations will be logged, triaged, reported, and corrected, or escalated, if required. Production process scheduling and promotions to production are performed. Provide support for overflow calls from the Service Desk. The position also needs the ability to be able to multi-task assignments and moderate conference bridge calls for incidents.

What You’ll Do: This is a overnight shift Tuesday through Saturday 11pm-7am

This is a Full-Time Hourly Position

JOB RESPONSIBILITIES:

Administration/Support of core IT Operations Technologies:

• Monitor and manage the batch processing schedule to ensure timely execution of critical business processes, such as data backups, file transfers, and batch jobs.
• Identify and troubleshoot issues that may arise during batch processing, such as job failures, delays, or resource constraints, and take appropriate actions to resolve them promptly.
• Serve as a point of contact for escalations from various IT teams, including application support, infrastructure, and development teams.
• Monitor system performance, availability, and security alerts, and respond to critical incidents by initiating appropriate incident response procedures and engaging relevant support teams.
• Manage incidents reported through monitoring and alerting tools, including incident triage, investigation, resolution, and post-incident analysis.
• Document incident details, root cause analysis, and resolution steps in the incident management system, and collaborate with cross-functional teams to implement preventive measures and process improvements.

PHYSICAL ASPECTS/WORK ENVIRONMENT:

• Work schedule Tuesday through Saturday 11pm-7am
• Regularly required to stand; walk; sit; use hands or fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
• The noise level in the work environment is usually low/moderate.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

QUALIFICATIONS:

• Bachelor's or Associate’s Degree in Computer Science, Related field or relevant work experience to successfully perform the key accountabilities of the job required
• 1+ years of relevant experience in formal IT and IT Operations
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos
• Ability to work overtime as necessary
• Must have current driver’s license.

GNC Holdings, LLC is an Equal Opportunity Employer

Position Overview

The IT Manager - Business Operations will focus on managing the business systems, ensuring the stability and efficiency of the organization's IT infrastructure while aligning technology with business goals, evaluates technical needs and implements solutions that meet business goals, while serving as a liaison between mid-level management and IT to collect, analyze, communicate, and validate business needs for changes impacting information systems. Candidate should understand business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.

Qualifications

Education:

Bachelor’s degree in business, computer science, information technology, or a related field, or equivalent experience.

Experience:

• 5+ years driving business transformation through IT execution in a manufacturing environment.
• Proficient in ERP system, experienced in project planning, prioritization, and monitoring
• Expertise in analyzing software systems across Manufacturing and Engineering and functions

Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time

• Stakeholder Management: Serve as liaison between business functions and IT, managing release strategies, coordinating transitions, and collaborating across teams to streamline processes. Ensure software solutions meet standards for performance, quality, and security.
• Project Management: Direct projects and support team execution, prepare release plans and notes, track metrics, and facilitate business process modeling (as-is/to-be).
• Systems Analysis & Solutioning: Design and implement technical solutions across platforms, perform hands-on development, and establish standards and automation to accelerate delivery. Apply advanced problem-solving to resolve complex technical challenges.

Knowledge, Skills, & Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Strong grasp of project management methodologies and feasibility analysis (effort, time, cost)
• Exceptional problem-solving and analytical decision-making
• Skilled at managing multiple projects in high-pressure environments
• Strong leadership, organization, and time management capabilities
• Effective communicator in both technical and non-technical contexts
• Creative thinker with ability to design innovative solutions
• Collaborative team player with experience leading dispersed teams
• Proactive learner, adaptable to new technologies and trends
• Initiative-driven, translating goals into actionable results
• Proficient in Microsoft Office