Director of Operations - 250189

Director of Operations

Location: Los Angeles, CA 90033

Salary: $115,000 - $140,000 (Based on experience)

Status: Full-Time - Monday – Friday, 8am – 5pm

Position Overview

As the Director of Operations, you will lead the day-to-day activities of a Federally Qualified Health Center (FQHC). This role is the primary business driver for clinic growth, overseeing all operational and financial aspects while ensuring the delivery of high-quality, cost-effective patient care. You will work in close partnership with the Medical Director to lead clinical and administrative staff in a team-based environment.

Key Responsibilities

Strategic Leadership & Growth

• Drive clinic growth and success by communicating organizational vision and objectives to staff.
• Monitor Medi-Cal HMO enrollment and utilization; plan facility expansions or enhancements as needed.
• Enhance health center visibility through community involvement and professional organizations.

Operational Excellence

• Manage patient flow, provider scheduling, and appointment software accuracy.
• Ensure clinic compliance with HIPAA, regulatory standards, and quality measures.
• Oversee facility maintenance (indoor/outdoor) and perform quarterly facility reviews.
• Facilitate monthly staff meetings and implement corrective action plans post-audit.

Financial & Administrative Management

• Prepare annual operational budgets and capital equipment lists; justify variances and control costs.
• Monitor cash collections, perform weekly deposits, and manage the deposit book.
• Oversee office supply procurement and check reimbursement processes.
• Review and approve staff timesheets and submit daily census/encounter forms to billing.

Staff & Patient Relations

• Perform staff evaluations, annual health clearances, and clinical competency assessments.
• Provide coverage for front office staff as needed to maintain smooth clinic flow.
• Manage patient satisfaction programs (surveys, grievances) and follow up with Medi-Cal HMO clients.

Required Qualifications

• Education: Master’s degree in Healthcare Administration (or related field) OR a Bachelor’s degree with 3+ years of healthcare management experience.
• Language: Bilingual/Bi-cultural (Spanish/English) required.
• Technical Knowledge: Strong understanding of Federal, State, and local funding for health services (FQHC/Medi-Cal environment preferred).
• Communication: Ability to work effectively with staff and patients from diverse socio-economic and cultural backgrounds.
• Logistics: Valid driver’s license and daily access to a vehicle.