It Associates Jobs in Usa

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• Responsible for providing assistance in the acquisition, negotiation and renewal functions related to IT vendor contracts. Register vendors for IT contracts and manages databases for IT vendor contracts.
  
• 35% Assists in the acquisition, negotiation, and renewal functions related to IT vendor contracts. Reviews, analyzes and creates hierarchy for IT vendor agreements. Maintains and updates various IT vendor databases in support of area workflow and department projects.
  
• 35% Perform quality reviews of databases to ensure agreements are entered correctly. Works with staff to correct and advise of proper protocols.
  
• 10% Trains and assists new employees with processes and procedures of the databases. Creates work instructions, procedures and standards for databases.
  
• 10% Request vendor registrations from new and established vendors and assists IT Payables with finalizing the required documentation.
  
• 10% Creates, reviews, maintains, and completes various reports for management.
  

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• This position manages key vendor and contract activities, including requesting vendor registrations and assisting IT Payables with required documentation.
  
• Responsibilities include supporting renewal functions for critical IT vendor contracts, reviewing and analyzing reports for senior leadership, and collaborating closely with the Chief Negotiator, IS Negotiation team, and key vendors.
  
• The position also involves maintaining and updating IT vendor databases to ensure accurate workflow and support department projects.
  

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• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
  

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• This department operates in a fast-paced environment, supporting a wide range of customers across BCBSSC and most of various lines of business. Our work often involves tight deadlines, with busy end of quarters, a very busy end of year for renewals, and at times it may require overtime to meet critical deliverables.
  
• We're a close-knit team that values collaboration and support. While we work in a high-functioning environment and pride ourselves on being hardworking, we also make space for fun and positivity.
  
• We partner closely with other teams across the AIMS organization. Our culture is a safe, inclusive space where everyone feels accepted and respected, and we welcome diverse perspectives.
  

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• 4 years project coordination or other related work experience.
  

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• Bachelor's Degree
  
• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
  

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• Excellent organizational skills and quality research skills.
  
• Excellent verbal and written communication skills.
  
• Demonstrated skills to work with and assist others.
  
• Ability to acquire in-depth knowledge of department functions, procedures and workflow.
  
• Analytical or critical thinking skills.
  
• Good judgment skills.
  
• Ability to handle confidential or sensitive information with discretion.
  
• Ability to work in a team environment and prioritize work effectively.
  
• Ability to assist in the preparation, documentation, and presentation of recommendations to management.
  

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• Microsoft Office.
  
• Vendor Management experience
  
• Experience communicating with executive level management
  
• Service Now Experience
  

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• Smart Cloud Control Desktop
  

Job Description: Project Manager

Location: Onsite (Detroit, MI)

Job Overview

Responsibilities:

• Lead and facilitate the execution of the approved transition plan and report progress to leadership.

• Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.

• Enforce knowledge transfer, documentation, and vendor exit requirements.

• Ensure operational readiness, security compliance, and disaster recovery preparedness.

• Identify risks and escalate issues with mitigation recommendations.

• Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.

• Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.

• Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.

• Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.

• Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.

• Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.

• Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.

• Work in an agile environment and understand agile methodologies.

• Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.

• Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.

Required Knowledge, Skills, and Abilities

· Technical Knowledge

o Strong understanding and knowledge of .NET application architectures

o Hands-on knowledge of Microsoft Azure, including:

§ App Services / Functions

§ Azure SQL, Storage, and Key Vault

§ Azure Monitor and Application Insights

§ Azure RBAC and managed identities

o Experience with Azure DevOps, CI/CD pipelines, and operational monitoring

o Understanding of public sector IT governance, security, and compliance requirements

o Strong vendor management and stakeholder communication skills

o Ability to lead cross-functional technical teams during high-impact transitions

o Familiarity with ReactJS-based front ends (support perspective)

· Management & Leadership Skills

o Proven experience leading complex IT transitions or transformations

o Strong vendor management and contract enforcement skills

o Ability to translate technical risks into executive-level language

o Excellent facilitation and decision-making skills

· Operational & Process Skills

o Experience implementing or managing:

§ IT service management (ITIL-aligned preferred)

§ Incident, problem, and change management

§ Production support models

o Strong documentation and operational discipline

o Ability to design and execute phased transition plans

· Experience

o IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams

o 3–5+ years in:

§ IT management

§ Technical program management

§ Application or infrastructure operations leadership

o Demonstrated experience transitioning systems from:

§ Vendor-led to internally supported

§ On premises to cloud environments

o Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.

o Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to State Of Michigan technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.

Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a \"small company\" culture where your ideas will be heard with \"big company\" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Our enterprise P&C IT organization is on a mission to accelerate the Great American strategy and empower the many Business Units and Shared Services with the appropriate technology, data, and applications to enable their business objectives and plans. We are looking to hire an IT Customer Engagement Lead who is a leader in our enterprise IT Organization and a strategic partner to one or more of our Divisions.

As the strategic partner, you will be responsible for building relationships and partnering with our business customers to understand their business needs and challenges as well as define the capabilities, technology strategy, and target IT operating models to accelerate their business strategies and go to market plans.

P&C IT Services is looking for a Customer Engagement Leader to join their team. The level for this position will be based on the candidate's experience.

This individual will work a hybrid schedule out of the Cincinnati office.

If you have a passion for building relationships, helping companies win with technology, and staying current with industry trends, then read further this is the role for you!

Customer Relationship Management Helps blur the lines between business and technology

• Establishes the appropriate IT / Business engagement model and corresponding set of IT services aligned to a Divisions business model. This position will act as a mini CIO for these groups.
• Develops relationships with key business stakeholders to understand their business strategies, needs, and challenges
• Gathers information on the business and technology objectives for business units, identifies customer needs and creates a shared technology plan to support business outcomes
• Ensures the customer is positioned best on technology AND data to support current and future needs

Technology Strategy Influences, provide options for the BU to win with technology and data

• Gathers and communicates market research on insurance and technology trends that is relevant to our business customers
• Participates in business strategy conversations helping define opportunities/ options to leverage technology and data to run, transform, or grow their businesses
• Drives conversations with customers to define and influence the business capabilities, digital experiences, and new ways of working to enable business objectives
• Develops a multi-year BU technology strategy and investment roadmap to address strategic outcomes and drive customer success for the short and long term
• Helps define the target IT operating model and specific business unit technology strategies and transformation for digital, automation, data, analytics, application modernization as needed
• Drives the business case for change and portfolio of initiatives and technology investment(s) aligned to business priorities

Delivery Execution & Support - Advocates for the BU and ensures no surprises

• Make sure customer needs are being met and understood by each department in the company from strategy to execution; knows which IT teams/resources to bring to the table and when
• Collaborates with internal IT teams to identify options to leverage technology and data to enable business drivers for a Division around easy of doing business, new revenue, operational efficiencies, and improved decision making through the use of data and analytics
• Partners with IT Delivery Managers, Enterprise Architects, and business stakeholders on developing the \"OneTeam\" delivery model playbook for success including the CSAT outcomes, team structure, roles, etc. across all initiatives for a particular business unit
• Serves as a point of escalation to manage risks and concerns back to the customer across all portfolio's of work for the business unit
• Partners with business and technical teams to gather feedback on the health of the relationship and quality of delivery of IT services
• Drives strategies and recommendations on strategies to drive adoption and continuous improvement opportunities for IT applications and assets

• A minimum of 15 years of related experience required
  • Prior experience within the P&C industry with deep knowledge Insurance domain expertise, a deep knowledge of various insurance functions across the value chain.
  • Strong level of technology expertise/breath (digital, automation, application modernization, data, analytics, etc.)
  • Strong experience building relationships (trust) and managing stakeholder expectations from strategy to planning and execution; including abilities to create win-win partnerships, with a strong understanding of give and take
  • Prior experience consulting skills or experience facilitating business and technology strategies; Ability to see the big picture and plan out steps to achieve it.
  • Ability to influence change, energize business and technical teams and foster buy in at all levels
  • Experience with navigating organizations and driving alignment and urgency across cross functional teams
  • Prior experience driving business transformation and organizational change
  • Prior experience leading complex and large-scale technology initiatives and engagements
• Genuine curiosity and passion for all things technology to apply the industry trends into the business
• Strong communication skills: verbal, written, listening to various levels across the organization
• Strong Problem Solving and results orientation/ execution skills - Takes ownership in tasks and projects seeing them through to completion. Ability to handle complex and ambiguous situations.
• Bachelor's or advanced degree preferred

Business Unit: Property & Casualty IT Services

Salary Range: $155,600.00 -$208,400.00

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

IT Business Partner at Wilson, MA

Job Description: IT Business Partner – Pharmaceutical Manufacturing

Role Overview

The IT Business Partner – Pharmaceutical Manufacturing serves as the strategic technology partner for Manufacturing, Quality, Engineering, and Supply Chain functions within a regulated pharmaceutical environment. This role combines strong business partnership and stakeholder engagement with deep manufacturing IT, solution architecture, and compliance expertise to ensure technology solutions enable safe, compliant, and efficient operations.

This is a long‑term role and may be structured as full‑time employment or a long‑term contract engagement, depending on candidate experience and business needs.

Key Responsibilities

Business Partnership & Strategy (≈50%)

• Act as the primary IT partner for Manufacturing, Quality, Engineering, and Supply Chain leadership
• Build trusted relationships with site leadership, operations managers, quality leaders, and business stakeholders
• Develop a strong understanding of pharmaceutical manufacturing processes, compliance requirements, and operational KPIs
• Translate business and regulatory needs into IT strategies, roadmaps, and prioritized initiatives
• Partner with business leaders to develop business cases, define success metrics, and track value realization
• Align site‑level priorities with enterprise IT strategy and governance

Manufacturing IT, Architecture & Compliance (≈50%)

Manufacturing & Quality Systems

• Lead IT engagement for manufacturing and quality systems, including MES, LIMS, QMS, EMS, serialization, and plant historians
• Support integration between shop‑floor systems (MES, SCADA, PLCs) and enterprise platforms (ERP, data, analytics)
• Ensure systems support GMP manufacturing, batch integrity, traceability, and electronic records

Solution Architecture & Integration

• Provide solution and integration oversight for ERP (e.g., SAP), manufacturing execution, quality, maintenance, and supply chain systems
• Collaborate with enterprise architects to ensure solutions are scalable, secure, and compliant with enterprise standards
• Support digital manufacturing and Industry 4.0 initiatives within a validated pharmaceutical environment

Validation, Data Integrity & Regulatory Compliance

• Ensure IT solutions meet GxP, CSV, and data integrity requirements (e.g., ALCOA+)
• Partner with Quality and Validation teams to support system validation, change control, and audit readiness
• Ensure compliance with FDA, EMA, and other global health authority expectations

Delivery Oversight & Change Enablement

• Serve as the single point of accountability for IT delivery outcomes supporting manufacturing and quality operations
• Identify risks, dependencies, and compliance impacts early and drive mitigation plans
• Lead change enablement activities, including communication, training coordination, and adoption support
• Ensure solutions are effectively embedded into shop‑floor and quality processes

Required Qualifications

• 10+ years of experience in IT roles supporting pharmaceutical or other GxP‑regulated manufacturing environments
• Strong understanding of pharmaceutical manufacturing operations and quality systems
• Hands‑on experience with manufacturing IT systems (MES, LIMS, QMS, ERP)
• Experience with system validation, data integrity, and regulated change management
• Proven ability to partner with manufacturing, quality, and engineering leadership

Preferred Qualifications

• Experience as an IT Business Partner, Manufacturing IT Lead, or Solution Architect
• SAP experience (PP, QM, PM, MM) or equivalent ERP platforms
• Exposure to serialization, track & trace, or regulatory reporting systems
• Experience supporting multi‑site or global pharmaceutical operations
• Knowledge of cybersecurity considerations in OT and regulated environments

Employment Type

• Long‑term role
• Open to Full‑Time Employee or Long‑Term Contract engagement
• Structure will be based on experience, availability, and business requirements

Success Measures

• Alignment of IT initiatives with manufacturing and quality priorities
• Compliance and audit readiness of manufacturing and quality systems
• Improved operational performance through compliant technology enablement
• Strong satisfaction from site and business leadership

• Gathering IT related project requirements  
• Determining the IT scope of work 
• Developing IT estimates for each project and submitting for approval (obtain project funds) 
• Creating & maintaining project schedules 
• Monitoring and managing project finances (forecast project cashflow monthly) 
• Coordinating all IT activities with internal Facilities Construction teams, IT partners and contractors 
• Report on project status 

• Responsible for overseeing all aspects of a project in the Greater San Francisco Service Area and South Bay program, ensuring the delivery of IT solutions and services that provide the highest value in support of the Capital Construction and Infrastructure Portfolios 
• Project planning, Project financial management, Project schedule management, Project resource management 
• The ability to manage highly complex, large-scale project with overlapping schedules with multiple inter-dependencies is expected 

• 5+ years of information technology experience that includes a broad understanding of IT infrastructure projects through professional services consulting and/or project/program management 
• Demonstrated track record in leading multiple teams through both overlapping and sequentially related projects 
• Demonstrated hands-on experience with MS Excel and Project
• Demonstrated experience with ServiceNow and various supplier portals (OneLink is what is used here)
• Demonstrated strong customer focus and client relationship building skills 
• Must possess excellent verbal and written communication skills 
• Capital Construction experience is preferred & project management in a healthcare environment is a plus 
• PMP Certification is a plus but not a must.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

A major client of ours has a need for an Manufacturing IT Systems & Infrastructure Assistant Manager for their Hauppauge, NY office. This is an onsite, permanent role. Looking for someone with prior experience in Pharma.

Job Purpose

The Manufacturing IT Systems & Infrastructure Assistant Manager is responsible for implementing and supporting IT solutions across Manufacturing, Packaging, Warehouse, Quality, R&D, and Regulatory functions. This role provides hands-on support for IT systems, infrastructure, cybersecurity, AI automation, and computer system validation (CSV), while partnering with internal stakeholders and external vendors to deliver compliant, scalable, and secure technology solutions.

Key Responsibilities & Accountabilities

Application & Systems Management

• Support and administer MES, Serialization, SCADA, LIMS, QC, QA, R&D, and RA systems.
• Build deep technical understanding of manufacturing and quality applications to propose system enhancements and process improvements aligned with business needs.
• Provide SAP support for Production, Warehouse, Packaging, and Quality modules.
• Manage audit trails, CSV documentation, and validation activities.
• Administer applications, user roles, profiles, and system configurations.

Infrastructure, Cybersecurity & Automation

• Support IT infrastructure, networking, and enterprise security solutions.
• Implement and maintain cybersecurity controls in alignment with compliance requirements.
• Support AI automation initiatives and evaluate emerging technologies.
• Define and support enterprise application architecture to enable collaboration with internal users, vendors, and partners.

Stakeholder & Vendor Engagement

• Collaborate with cross-functional teams including Manufacturing, Packaging, Warehouse, QC, QA, R&D, Engineering, Finance, HR, and IT Business Partners.
• Coordinate with internal Corporate IT Infrastructure and Security teams.
• Manage relationships with external vendors and implementation partners.

Strategy, Planning & Continuous Improvement

• Identify opportunities to scale applications across regions with similar business processes.
• Develop business cases for tactical and strategic IT solutions aligned with future roadmaps.
• Drive data standards and ensure alignment with evolving regulatory and compliance requirements.

Project Management & Service Delivery

• Track project timelines, milestones, scope, budgets, and deliverables.
• Ensure KPIs and success metrics align with defined business outcomes.
• Design and manage support models, ensuring SLAs are met for Incident, Change, and Request Management.
• Coordinate delivery with internal teams and external partners

Qualifications & Requirements

Education

• Bachelor's degree in Engineering, Information Technology, or a related field.

Experience

• 4–6 years of experience across multiple IT platforms.
• Experience supporting Manufacturing, Packaging, Warehouse, and Quality IT systems in a regulated (preferably pharmaceutical) environment.
• Hands-on experience with MES, SCADA, LIMS, Serialization, and SAP.
• Strong experience with CSV, validation, and audit readiness.
• Experience with IT infrastructure, networking, cybersecurity, and AI automation.

Technical Skills

• IT administration for Manufacturing, Packaging, and Quality systems.
• CSV, PLC validation, and QC instrument software validation.
• SAP (Production, Warehouse, Packaging, Quality modules).
• Database knowledge (SQL / Oracle).
• Advanced Microsoft Office skills, especially Excel (macros preferred).

Core Competencies

• Strong analytical and problem-solving skills.
• Ability to translate technical solutions into business value.
• Effective communication and stakeholder management skills.
• Experience working with cross-functional and global teams.

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

ATI has been named "Best Places to Work in SC" from 2

This is a full-time opportunity with benefits

ATI provides Medical, Dental and Vision Plan options

Flexible Spending Accounts, including health and dependent care accounts

403B Retirement Savings plan with a very competitive company contribution

Personal time-off (pre-loaded & accrued) plus 12 paid holiday-days

Life Insurance paid by ATI

Paid Parental Leave

Short-Term & Long-Term Disability Coverage paid by ATI

Employee Assistance Program

Tuition Reimbursement Program

Flexible work schedules

ATI's standard business hours are Monday-Friday, between 8 AM - 5 PM.

ATI builds and manages collaborations that conducts research and development of new technologies to solve our nation’s most pressing challenges. Our collaborations are custom-built teams of organizations from industry and academia that develop novel technologies for the federal government. Traditionally, these processes are complicated and burdensome. That’s where ATI comes in. We simplify and streamline processes to make it all work. When you work at ATI, you become a part of something larger than yourself. Our collective work – no matter what department or division you work in – ultimately enables the warfighter, saves lives, and diversifies the industrial base. At our core, ATI is a service organization. We are in service to others; it’s what we do, and it’s who we are.

Position Description:

The IT Support Coordinator plays a central role in supporting daily technology operations, coordinating IT support activities, and ensuring smooth communication between technical teams, end users, and external vendors. This position helps maintain the organization’s IT assets, systems, and processes while supporting ongoing technology initiatives. Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system. We offer a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

**This position offers a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.**

Essential Functions:

• Coordinates and helps organize IT support requests to ensure timely resolution and appropriate escalation.
• Serves as a liaison between technical staff and non-technical departments to gather requirements and communicate updates.
• Maintains accurate inventories of hardware, software, and licensing records
• Assists with vendor coordination and third-party service activities as directed
• Supports planning and scheduling of IT projects, system upgrades, and deployments
• Tracks and maintains records for hardware and software assets throughout their lifecycle.
• Provides basic user training and guidance on software tools and security best practices.
• With guidance helps develop, update and maintain IT documentation, including configurations, processes, and troubleshooting guides
• Supports implementation of software updates and security patches.
• Assists with audit and compliance documentation preparation.
• Supports onboarding and offboarding by provisioning and deactivating user accounts and equipment.

Additional Responsibilities:

• Assures consistency in work and resolves or elevates issues as appropriate.
• Ensure proper documentation of IT processes.
• Continuously seeks opportunities to streamline processes and improve efficiencies.
• Other duties as assigned.

Qualifications:

• A Bachelor’s Degree and 2 years of relevant working experience or an Associate’s degree in Information Technology, Computer Science, or related field is and 4 years of relevant experience, is required.
• One to two years of experience in IT support, help desk, or a related technical role; internships or equivalent hands‑on experience are acceptable.
• Working understanding of project coordination activities, such as tracking tasks, documenting updates, and communicating status.
• Working knowledge of Microsoft Windows operating systems, Microsoft 365, and common business applications.
• Understanding simple networking tasks such as connecting devices to a network, identifying basic connectivity issues, and following troubleshooting steps.
• Ability to follow documented processes, use ticketing systems, and track work effectively.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Strong verbal and written communication skills with the ability to convey technical information clearly.
• Awareness of basic cybersecurity best practices, such as password hygiene and software update importance.
• Ability to work independently and collaboratively with cross‑functional departments.
• Employee must be a U.S. citizen by birth or naturalization, or a green card lawful U.S. permanent resident, or a political asylum in the U.S. Individual must meet the definition of “a U.S. person” upon hire due to the risk assessment of this position.
• This position is subject to a background check that includes a review of criminal records. In reviewing an applicant’s criminal history, the company will consider prior criminal convictions that have a relationship to the job duties and responsibilities of the position. The company considers the nature of the crime, the time that has elapsed since the crime and the job duties for the position at issue in making an individualized determination. Individuals may be excluded when the company determines, based on the above factors, that hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular physical activity to include walking, bending, stooping, reaching, standing and prolonged sitting.

Ability to use phone and computer systems, copier, fax, and other office equipment.

Must be able to occasionally move/lift up to 25 pounds with or without reasonable accommodation.

Work Environment:

This position is located in an air-conditioned, environmentally controlled atmosphere, and occasionally attend meetings in technology company environments.

Noise level in the work environment is usually moderate.

ATI is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and all other protected classes.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

If you require accommodations to complete this application, please contact Human Resources at (843) 760-4350 or email

Anticipated starting salary is in range commensurate with education and experience:

$58,000 - $62,000

Title: Director of IT & Business Systems

Location: Vancouver, WA

Salary: $130,000 – $150,000 per year

The Management Group is seeking an experienced Director of IT & Business Systems to lead technology strategy, infrastructure, and enterprise systems across a growing multi-entity property management organization. This role oversees all IT operations, cybersecurity, cloud infrastructure, and business systems while partnering closely with executive leadership to improve efficiency, reporting, and long-term technology scalability.

Who This Role Is Not For

This role is not intended for entry-level IT professionals or candidates whose experience is limited to help desk or system administration responsibilities. We are specifically seeking candidates with senior-level IT leadership experience, a strong infrastructure background, and a track record of managing enterprise systems, cybersecurity, and technology strategy.

This position is ideal for a technology leader who can balance strategic planning with hands-on execution, modernize systems, and leverage automation and emerging technologies to improve operational performance.

Key Responsibilities

·        Develop and lead a multi-year IT strategy aligned with company growth, operational efficiency, and security objectives. Serve as a trusted advisor to executive leadership by translating business needs into scalable technology solutions.

·        Oversee the performance, reliability, and integration of core business platforms including property management systems, accounting systems, HR systems, document management tools, and collaboration platforms. Identify opportunities to strengthen operations through system integrations, automation, and improved data accessibility.

·        Lead all IT infrastructure including cloud services, networking, Wi-Fi, endpoints, servers, telephony, and mobile device environments while maintaining a strong cybersecurity posture across the organization.

·        Manage IT vendors, technology budgets, and major system implementations. Ensure reliable IT service delivery across multiple locations while establishing service standards and improving internal support processes.

·        Partner with Finance and Operations to enhance enterprise reporting, automation, and data visibility, helping leadership make faster and more informed decisions.

·        Lead, mentor, and develop members of the IT team while fostering a culture of accountability, innovation, and strong service orientation.

Minimum Qualifications

·        10+ years of progressive experience in IT leadership, infrastructure management, or enterprise technology operations

·        Experience leading IT in a multi-site or multi-entity organization

·        Strong expertise in:

o  Microsoft 365 and Entra ID

o  Hybrid cloud environments

o  Infrastructure and networking

o  Cybersecurity frameworks and data protection

o  Enterprise systems management

·        Experience managing IT vendors, technology budgets, and enterprise system implementations

·        Ability to clearly communicate complex technical concepts to non-technical leadership

·        Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience)

Preferred Qualifications

·        Experience with automation platforms, Microsoft Power Platform, or workflow tools

·        Experience with business intelligence or enterprise reporting systems

·        Experience with virtualization environments or enterprise RMM/PSA tools

·        Industry experience in property management, real estate, or service-based businesses

·        Professional certifications such as ITIL, CISSP, CISM, or PMP

Compensation & Benefits

Salary: $130,000 – $150,000 per year

Benefits include:

100% employer-paid medical, dental, and vision insurance for employees and dependents

Auto allowance

3 weeks vacation accrual

Sick time accrual at 1 hour for every 40 hours worked

If you are an experienced IT leader who enjoys building scalable systems, strengthening cybersecurity, and helping organizations operate more efficiently through technology, we encourage you to apply and join us in shaping the future of our technology infrastructure.

About the Role

Multi-Family Residential background is highly preferred.

Person can work remote from home, but will need to be in the office in Houston twice a month. Only Houston area candidates will be considered. This will most likely be a 90 day assignment.

We are seeking a strategic, hands-on IT Director to lead all aspects of technology. This is a unique opportunity for a high-impact leader who thrives in both executive strategy and operational execution.

You will serve as the organization’s senior technology leader while also remaining close to the technology, partnering with our co-managed MSP and telecom providers, providing escalation support, driving cybersecurity initiatives, and ensuring our systems run smoothly every day.

Strategic Leadership

• Serve as the primary technology advisor to executive leadership.
• Develop and execute annual IT roadmap aligned with company growth objectives.
• Present updates on cybersecurity, infrastructure health, risk management, and ROI.
• Evaluate emerging technologies, including AI and automation, to improve operational performance.

IT Operations & Infrastructure

• Oversee Microsoft 365 (Accounts, Licensing, Entra ID, Exchange, SharePoint, Teams, Intune, MFA, Device Mgmt.).
• Manage and maintain our Azure environment, including administration of virtual servers (VMs), resource groups, storage, networking, backups, security controls, performance monitoring, and cost optimization.
• Provide Tier 2/3 escalation support for helpdesk in partnership with our co-managed MSP.
• Maintain and manage IT inventory, tracking asset lifecycles, ensuring licensing compliance, optimizing usage, and coordinating procurement and disposal to control costs and reduce waste.
• Maintain oversight and provide support for network infrastructure, firewalls, VoIP, and connectivity.
• Support and oversee all aspects of IT Project Management.
• Oversee JAMF and manage our fleet of Apple devices.
• Own and continuously optimize our existing AI ecosystem, including Claude and MS Copilot; champion a culture of security awareness and responsible AI adoption while ensuring effective cost governance and budget accountability.
• Ensure strong endpoint management, patching compliance, and lifecycle planning.
• Support and optimize Power BI, Power Automate and other business-critical SaaS platforms.
• Lead technology due diligence for acquisitions and dispositions.

Cybersecurity & Risk Management

• Lead enterprise cybersecurity strategy and continuous improvement initiatives.
• Manage risk assessments, phishing simulations, incident response planning, and security audits.
• Align policies with recognized security frameworks, data privacy standards and compliance standards such as NIST.

Vendor & Financial Management

• Lead and hold accountable our co-managed MSP and telecom partners through clear KPIs and SLAs.
• Equipment Purchases, negotiate contracts, optimize licensing, and identify cost-saving opportunities.
• Manage annual IT operating and capital budgets.
• Conduct ROI and cost-benefit analysis on technology investments.
• Maintain enterprise-wide asset inventory and licensing compliance.

Business Partnership

• Act as the bridge between business stakeholders and technical providers.
• Translate technical concepts into clear business recommendations.
• Promote a customer-service-oriented IT experience across all locations.

What Makes This Role Unique

• You will operate as a department of one internally, supported by strong external partners.
• You will influence executive strategy while remaining technically engaged.
• Your decisions will have direct financial, operational, and security impact.
• This role offers autonomy, visibility, and meaningful ownership.

This position is ideal for a leader who takes pride in accountability, enjoys solving complex problems, and prefers being deeply connected to both people and technology.

What You Bring

• 7–10+ years of progressive IT experience across helpdesk, infrastructure, systems, and cybersecurity.
• Deep working knowledge of Microsoft 365 administration and cloud-based SaaS platforms.
• Solid understanding of networking fundamentals and cybersecurity best practices.
• Experience leading IT strategy in a multi-site environment.
• Strong Project management experience.
• Strong vendor and MSP management experience.
• Experience managing IT budgets and driving cost optimization.
• Ability to communicate confidently with executives.
• A proactive, ownership-driven mindset with strong troubleshooting instincts.

Preferred:

• Experience in co-managed IT environments.
• Exposure to AI governance or enterprise automation initiatives.
• Knowledge of RealPage and Property Management Processes.
• Industry certifications (CISM, CISSP, ITIL, or similar).
• PMP or similar preferred.
• Apple product experience preferred.