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Are you an experienced Application Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Application Analyst to work in Lake Elmo, MN.

Position Summary: The Application Analyst III is responsible for working with assigned internal clients to assist them in achieving their business objectives. The Analyst will drive results through the effective development and support of key business applications such as Client Signature and other commercial banking technology applications, including Sageworks Abrigo, CML and LaserPro. The Application Analyst will work with vendors to integrate and support third-party solutions. Key responsibilities include managing in-house applications, writing specs for new application needs, implementing applications, and supporting and testing existing applications for various issues and updates. The Application Analyst III leads others in the design, configuration, build, and daily support of these solutions and actively engages with business partners to solve business problems. A strong passion to continuously improve the user experience and enterprise efficiency is required, as this role will work to turn ideas into deliverables and valuable business solutions.

Primary Responsibilities/Accountabilities:

Support and Manage Current Applications

• Demonstrate broad expertise in appropriate software applications used and supported by the organization. This position supports primarily Commercial Lending Applications such as Abrigo, Laser Pro and CML. An understanding of commercial systems such as Client Signature
• Knowledge of API implementation and third-party integration best practices is an important aspect of the role.
• Continually build product knowledge of existing product features and product requirements.
• Manage, coordinate, and provide consultative support to the day-to-day functioning of business line clients.
• Provide superior customer service to external/internal clients, including response to incidents, proactively notifying customers of issues, assessing and communicating business impact, and identifying root causes.
• Lead monitoring and testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation.
• Analyzes system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Communicate and address complex application problems/issues and planned resolution to key stakeholders, including management, development teams, end users and unit leaders.
• Clearly communicate complex technical solutions in a manner that is understandable to internal customers and other partners.
• Must be able to understand, generate, and amend technical documentation in addition to completing formal process documentation.

Facilitate enhancements in line with changing business needs

• Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions.
• Formulate and define scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards; documents requirements.
• Research and review new or upgraded application functionality with business partners to help them prepare appropriate training and procedures updates.
• Develop and cultivate relationships with vendors and external industry contacts; work closely with vendors to ensure third party applications operate as documented.
• Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes.

Compliance and Risk

• Prepare documentation of changes for SOX, internal and external auditors, and other regulatory agencies, as needed.
• Maintains current knowledge of industry developments including changes in technology and regulations.
• Review and monitor analytics, statistics, and relevant data/information.

Key Competencies for Position

• Problem Solving/Decision Making
• Seeks and leads efforts to identify what caused the issue; incorporates input from multiple sources to ensure effective action and shared ownership; decisions are sound based on what was known at the time and are based on a blend of analysis, wisdom, experience, and judgement. Examine problems from various angles and remains open to exploring solutions based on inputs from various perspectives. Recommend process improvements as appropriate to prevent future issues.

Collaboration

• Builds rapport and effective relationships with all levels of internal and external stakeholders. Strives to find effective solutions by engaging different ideas, perspectives, and line of business expertise when analyzing a situation or developing a solution. Asks others for their ideas and opinions and works together to form decisions and plans. Actively seeks, develops, and maintains trusted relationships with others to achieve business goals and objectives. Establishes effective cross-functional working relationships with business and technology stakeholders.

Drive and Execution

• Self-motivated and committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance. Learns from experience and strives to improve skills to do the job effectively. Actively seeks ways to improve current methods, systems, processes and procedures. Effectively collaborates with others to change/challenge work processes and methods in order to improve performance/achieve goals.

Planning and Organizing

• Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives. Sets clearly defined objectives, plans, activities, and tasks to achieve goals; plans for contingencies. Manages assigned tasks within a project with limited supervision.
• Strong attention to detail and organization including the ability to prioritize and re-prioritize work effectively. Adapts to unexpected changes in circumstances to ensure targets/deadlines are met.

Qualifications:

• 5-6 + years of experience with Commercial Loan Origination Systems.
• Expert-level knowledge of Abrigo and Laser Pro preferred.
• Bachelor's degree in computer information systems, Computer Science or equivalent work experience.
• Professional experience developing, maintaining and supporting banking and financial systems.
• Understanding of the Software Development Lifecyle (SDLC) and Agile best practices.
• Ability to manage multiple concurrent projects/tasks.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
• Ability to travel and stay overnight as needed.

Vulnerable Populations Coordinator (VPC)

Nashville, TN/Hybrid

12+ Months

Overview

The Vulnerable Populations Coordinator (VPC) serves as a key liaison within the Healthcare Coalition (HCC) and Regional Health Department to improve preparedness, response, and recovery for at-risk populations who may be disproportionately impacted by disasters and public health emergencies. Working under the guidance of the Tennessee Department of Health (TDH) and/or the Regional Healthcare Coordinator (RHC) / Emergency Response Coordinator (ERC) the VPC supports outreach, planning, training, and response initiatives that reduce health disparities and advance health equity across the region.

Essential Duties & Responsibilities

· Coordinate with Healthcare Coalitions (HCCs), healthcare facilities, and community organizations to integrate the needs of vulnerable populations into all phases of emergency preparedness and response.

· Develop, implement, and maintain partnerships with long-term care, hospice, home health, dialysis, assisted living, behavioral health, and other providers serving vulnerable groups.

· Provide ongoing support for vaccination efforts and infectious disease response, including planning and operating Points of Distribution (PODs).

· Deliver regular training and technical assistance on the Healthcare Resource Tracking System (HRTS) and Patient Bed Matching (PBM); serve as the regional SME for PBM.

· Maintain coalition contact lists, inventories, and preventive maintenance logs for coalition-owned assets.

· Develop and update resource lists of agencies and vendors that support vulnerable populations (e.g., medical equipment providers, food banks, housing services, NGOs).

· Facilitate outreach and host quarterly meetings with population-specific partners to enhance preparedness and participation in HCCs.

· Collaborate with government agencies, NGOs, and local coalitions (health councils, LEPCs, drug coalitions, etc.) to strengthen community-wide engagement.

· Support regional exercises and contribute to After-Action Reports/Improvement Plans that address gaps for vulnerable populations.

· Assist with reporting requirements, data management, and compliance with ASPR HPP and CDC PHEP program guidance.

· Aid during emergencies and disaster activations, including logistical and response support to the RHC and HCC.

· Additional duties as directed by RHC’s / ERCs.

Knowledge, Skills & Abilities

· Knowledge of public health, emergency preparedness, and healthcare system operations.

· Understanding of social vulnerability and access/functional needs considerations in disaster planning.

· Ability to develop and deliver training programs for diverse stakeholders.

· Strong skills in communication, facilitation, and relationship building across multiple sectors.

· Proficiency with Microsoft Office Suite, HRTS, PBM, and other preparedness platforms.

· Capacity to manage coalition data, reporting, and preventive maintenance schedules.

Qualifications

· Bachelor’s degree in Public Health, Emergency Management, Healthcare Administration, Information Technology, or a related field (Master’s preferred).

· Minimum of 2–3 years of experience in public health, healthcare preparedness, emergency management, or community outreach.

· ICS 100, 200, 700, 800 (required); ICS 300/400 preferred within 24 months of hire.

· Valid TN driver’s license; ability to travel regionally and statewide.

Physical & Work Environment

• Office-based with frequent community and statewide travel.

• Requires intermittent sitting, standing, and occasional lifting of up to 30 lbs.

• Must be available for after-hours emergency response and extended shifts during activations.

• Moderate risk of exposure to public health hazards during emergency response operations.

Role: Security Architect / AI Security AppSec Architect

Location: Boston, MA - Hybrid 3 days per week

Duration: Long term Contract

JOB PURPOSE:

We are seeking a Security Architect / AI Security AppSec Architect to assist in the strategic evaluation and secure implementation of our AI Agent Framework. As AI adoption accelerates across our investment and research teams, this role will be pivotal in ensuring our systems remain secure, resilient, and compliant. You will combine high-level architectural oversight—specifically evaluating new and emerging AI technologies—with hands-on engineering.

Reporting to the Director of Security in Global Security organization, you will research security controls, validate emerging architectural patterns, and define the governance standards for M365 Copilot Agents and autonomous agents built on Azure AI Foundry.

Primary Responsibilities:

Technology Evaluation & Security Architecture

• Emerging Tech Research: Proactively evaluate new AI tools, frameworks, and LLM providers to assess their security posture and suitability for a highly regulated investment environment.
• Architectural Design: Design and validate secure architectural patterns for AI agent integration within the organization’s ecosystem, ensuring data privacy and IP protection.
• Threat Modeling: Conduct deep-dive analysis of AI-specific threats (prompt injection, model inversion, data poisoning) and architect systemic mitigations.
• Platform Assessment: Evaluate the security capabilities of Azure AI Foundry, M365 Copilot Studio, and the Microsoft Graph API against the organization’s compliance standards.
• MCP Specialization: Assess Model Context Protocol (MCP) security best practices, designing isolation strategies for context management.
• As a security architect, assist with evaluations of other technologies being evaluated with via our Enterprise Architecture Review Board

Technical Implementation & Validation

• Hardening & Standards: Create hardening checklists and configuration standards for AI platforms that bridge the gap between innovation and rigorous risk management.
• Identity & Integration: Test and document sophisticated integration approaches with Azure Key Vault, Entra ID, and Managed Identities.
• Security Telemetry: Implement advanced logging, auditing, and monitoring for AI agent telemetry to ensure visibility into autonomous actions.
• Governance & Standards Development
• Design Principles: Lead the creation of the organization’s AI Agent Security Design Principles document.
• Policy Authoring: Working with various teams assist in developing technical sections of governance policies that address the risks of emerging AI technologies and autonomous workflows.
• CI/CD Integration: Identify and bridge control gaps in existing CI/CD pipelines to support secure, automated AI deployments.
• Stakeholder Collaboration: Translate complex security architectures into actionable implementation guides for developers and investment tech teams.

Required Qualifications:

• Architectural & Technical Skills
• 5+ years in Cloud Security/Architecture with deep hands-on Azure platform experience.
• AI Specialization: Hands-on experience with Azure AI Services, Azure OpenAI, and Azure AI Foundry (or similar platforms like AWS SageMaker).
• Modern Identity: Expert-level understanding of Microsoft Entra ID, Service Principals, and Managed Identity in a complex enterprise environment.
• Emerging Protocols: Deep familiarity with Model Context Protocol (MCP) and its implications for data isolation and session security.
• GenAI/LLM Expertise: Strong grasp of RAG (Retrieval-Augmented Generation) patterns and vector database security.
• Security Implementation & Strategy
• Zero Trust: Proven track record of implementing Zero Trust controls in financial services or cloud-native environments.
• Automation: Experience with Infrastructure as Code (Terraform, Bicep) to codify security guardrails.
• Threat Assessment: Familiarity with the OWASP Top 10 for LLMs and AI-specific vulnerability scanning.

Preferred Qualifications:

• Certifications: Azure Security Engineer Associate, Azure AI Engineer Associate, or CISSP/CCSP.

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

An exciting opportunity is available for a SaaS Account Executive to join the Singlewire team. As part of our team, you will be responsible for selling our software solutions in a specific territory. This position could be located in any large Midwest Metro Area or Madison, Wisconsin.

What You'll Do

If you are a master at reading-between-the-lines, probing into and leveraging customer requirements and selling software solutions, you'll love the challenge of this position. You should be quick and flexible to flourish in our fast-paced environment. We are looking for that ideal individual that is motivated to drive results and enjoys meeting and exceeding monthly sales goals. The job responsibilities include:

• 
  
• Convince Cisco and Partner teams to sell Singlewire solutions
  
• Develop relationships with key Cisco and Reseller representatives in the region
  
• Support and drive all direct and indirect business opportunities for Singlewire products
  
• Use knowledge of unified communications solutions to convince partners and end users to include Singlewire notification as part of the collaboration stack
  
• Train Singlewire Partner sales teams how to discuss notification with their clients in a business relevant way that will produce leads for our solutions
  
• Engage with Cisco and Partner sales teams on client opportunities
  
• Provide demonstrations of our solutions, both in person and remotely to ultimately help our sales partners to close deals
  
• Pursue direct sales opportunities and successfully perform necessary steps to close the business
  
• Attend and staff various local and national Demand Generation events throughout the year
  
• Adhere to Singlewire standards and procedures such as adherence to pricing approvals, monthly pipeline reviews, forecasts and management of CRM system
  

You May Be Right for Us If You Have:

• 
  
• A Bachelor's Degree and 4 plus years of outside selling experience in a business- to- business environment
  
• Familiarity with a fast-paced marketplace and a demonstrated ability to successfully sell solutions within it
  
• Excellent relationship building skills
  
• Strong verbal communications and business acumen skills
  
• Strong interpersonal skills for working with customers, partners and other members of the Singlewire team
  
• Dedication to detail, organization, and productive time management
  
• Ability to effectively adapt to rapidly changing technology and apply it to business needs
  
• Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
  
• Ability to sell direct and also sell with and for a channel partner
  
• Ability to travel across the multi-state region and to customer/partner events as needed
  
• Professional personal appearance and work ethic
  
• Adequate home office space if located remotely from the Madison Singlewire office
  

Other Skills That Will Make You Stand Out:

• 
  
• Experience selling through Cisco and Cisco resellers
  
• Experience with Cisco Unified Communications
  
• Knowledge of marketplace and customers in a large Mountain West Metro Area
  
• Knowledge of Notification as a business solution
  

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

An exciting opportunity is available for a SaaS Account Executive to join the Singlewire team. As part of our team, you will be responsible for selling our software solutions in a specific territory. This position could be located in or around Los Angeles, CA.

What You'll Do

If you are a master at reading-between-the-lines, probing into and leveraging customer requirements and selling software solutions, you'll love the challenge of this position. You should be quick and flexible to flourish in our fast-paced environment. We are looking for that ideal individual that is motivated to drive results and enjoys meeting and exceeding monthly sales goals. The job responsibilities include:

• 
  
• Convince Cisco and Partner teams to sell Singlewire solutions
  
• Develop relationships with key Cisco and Reseller representatives in the region
  
• Support and drive all direct and indirect business opportunities for Singlewire products
  
• Use knowledge of unified communications solutions to convince partners and end users to include Singlewire notification as part of the collaboration stack
  
• Train Singlewire Partner sales teams how to discuss notification with their clients in a business relevant way that will produce leads for our solutions
  
• Engage with Cisco and Partner sales teams on client opportunities
  
• Provide demonstrations of our solutions, both in person and remotely to ultimately help our sales partners to close deals
  
• Pursue direct sales opportunities and successfully perform necessary steps to close the business
  
• Attend and staff various local and national Demand Generation events throughout the year
  
• Adhere to Singlewire standards and procedures such as adherence to pricing approvals, monthly pipeline reviews, forecasts and management of CRM system
  

You May Be Right for Us If You Have:

• 
  
• A Bachelor's Degree and 4 plus years of outside selling experience in a business- to- business environment
  
• Familiarity with a fast-paced marketplace and a demonstrated ability to successfully sell solutions within it
  
• Excellent relationship building skills
  
• Strong verbal communications and business acumen skills
  
• Strong interpersonal skills for working with customers, partners and other members of the Singlewire team
  
• Dedication to detail, organization, and productive time management
  
• Ability to effectively adapt to rapidly changing technology and apply it to business needs
  
• Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
  
• Ability to sell direct and also sell with and for a channel partner
  
• Ability to travel across the multi-state region and to customer/partner events as needed
  
• Professional personal appearance and work ethic
  
• Adequate home office space if located remotely from the Madison Singlewire office
  

Other Skills That Will Make You Stand Out:

• 
  
• Experience selling through Cisco and Cisco resellers
  
• Experience with Cisco Unified Communications
  
• Knowledge of marketplace and customers in a large Mountain West Metro Area
  
• Knowledge of Notification as a business solution
  

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

This is not a "get coffee and observe" internship.

As a Marketing Intern at Singlewire, you'll gain hands-on experience across multiple areas of modern B2B marketing while working alongside experienced professionals in strategy, content, design, video, events, and campaigns.

You'll support real projects that impact the business while building practical skills you can take into your career.

If you're curious about marketing and want exposure to many different specialties, this role is designed for you.

You'll work closely with the Director of Communications while supporting initiatives across the entire marketing team, including leadership, campaign strategy, creative production, and partner marketing.

Your responsibilities may include:

• 
  
• Participate in brainstorming and development of marketing campaigns
  
• Assist with campaign execution across multiple channels
  
• Support brand initiatives, including updating materials to reflect new messaging
  

• 
  
• Draft written content, such as:
  
  
  • 
    
  • Blog articles
    
  • Social media posts
    
  • Sales and marketing collateral
    
  • Email copy
    
  • Video scripts
    
  • Presentations and ebooks
    
  
  
  
• Conduct research to support content development and messaging
  

• 
  
• Assist with graphic design projects using tools like Canva or Adobe
  
• Support video production, including filming and editing short-form content
  
• Help organize creative assets and marketing materials
  

• 
  
• Research competitors and industry trends
  
• Use AI tools to analyze customer conversations and internal data to uncover insights that support sales and marketing strategy
  

• 
  
• Collaborate with multiple marketing roles and internal departments including:
  
  
  • 
    
  • Marketing leadership
    
  • Campaign management
    
  • Design
    
  • Video production
    
  • Partner and event marketing
    
  • Sales
    
  • Product development
    
  
  
  
• Assist with the organization, coordination, and execution of marketing projects
  

No travel is expected for this role.

• 
  
• Exposure to multiple marketing disciplines - not just one area
  
• Direct mentorship from experienced marketing leaders
  
• Opportunity to build a portfolio of real work
  
• Experience with modern marketing tools, including AI
  
• A chance to contribute to a mission-driven company focused on safety and impact
  

Required:

• 
  
• Currently enrolled in a college or university program (Marketing, Communications, or related field preferred)
  
• Strong written and verbal communication skills
  
• Excellent attention to detail and organization
  
• Ability to manage multiple projects and deadlines
  
• Curiosity and willingness to learn
  
• Experience using AI tools such as ChatGPT or Gemini
  
• Experience with Microsoft Office or Google Workspace
  

Nice to Have (but not required):

• 
  
• Prior experience in a marketing role for a B2B company
  
• Graphic design experience
  
• Familiarity with Adobe Creative Suite, Canva, or similar tools
  
• Video editing experience
  

Most importantly, we're looking for someone who is motivated, reliable, and excited to grow.

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.

Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, veteran status, disability status, or other protected characteristics.

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

An exciting opportunity is available for a Customer Success Specialist to join the Singlewire team. This position is part of a highly visible and customer-facing team responsible for the post-sale success and satisfaction of Singlewire Customers. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you!

What You'll Do

The Customer Success Specialist will work closely with Customer Success Operations, executing strategies for customer satisfaction, revenue growth and expansion, and risk mitigation. Our primary focus is revenue protection and a growth mindset.

Key criteria that make you a good fit for this role include experience driving business outcomes for customers in a one-to-many setting, large-scale outreach through automated and manual campaigns, and the ability to understand and anticipate customer needs and contribute meaningful solutions to identified problems.

To be successful in this role, you'll need to be able to execute the following responsibilities:

• 
  
• Responsible for prescribed customer engagements during the post-sale customer lifecycle
  
• Manage a high volume of customer contacts via phone and email each day - utilizing Salesforce CRM to organize and prioritize activities
  
• Triage incoming customer requests and route to appropriate internal resources
  
• Understand and articulate the unique value proposition of our product
  
• Coordinate with CS operations to improve playbooks that impact customer health
  
• Advocate for customers' needs and share feedback to resolve customer challenges
  
• Contribute thoughtful solutions to customer challenges to improve the customer experience
  
• Work towards Key Performance Indicators (KPIs), both individually and as part of a team
  

No travel is expected for this role.

Required Qualifications:

• 
  
• Bachelor's degree or equivalent work experience
  
• 1+ years experience in Customer Success
  

Preferred Qualifications:

• 
  
• Demonstrated ability to connect product capabilities to customer ROI; experience with value-driven outcomes
  
• Experience developing customer relationships and influencing decisions
  
• Experience developing and executing outreach campaigns
  
• Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
  
• Technical aptitude with a solid understanding of technology and how a product works
  
• Ability to effectively adapt to changing technology and an evolving strategy in a growing organization
  
• Critical thinking skills with a resilient approach, adaptable and work well under pressure with meticulous attention to detail
  
• Excellent organizational and time management skills
  

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.

Are you an experienced Business Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Business Analyst to work at their company in Miami, FL.

Position Summary: First point of contact for technical support inquiries received in the Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day-to-day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of technical requests. Requests consist of treasury, cash management, card and/or depository products, which are being operated by the client through the bank's electronic platform. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami Lakes, FL.

Primary Responsibilities/Accountabilities:

• Serve as a seasoned, proficient technical liaison between our systems to train, educate and support LATAM clients.
• Responsible for interfacing with med/high revenue clients.
• Provide technical systems and software support for the modification, implementation, or conversion of business systems.
• Support the process of translating business needs into formal Business Requirements deliverables.
• Act as liaison between business unit and software, hardware developers, and vendors.
• Participate in the design, development, and implementation of complex applications or systems, often using new technologies.
• Participate as an individual contributor on projects, completing activities as part of a team related to special initiatives or operations.
• Conduct discussions with Clients in a confident manner.

Qualifications:

• Portuguese and English required, Spanish a plus.
• 1-2 years Banking/Financial industry experience.
• 1 year of experience working with customers.
• Oral & Written Communication
• Active Listening
• Time Management
• Critical Thinking
• Relationship Building
• Collaborating
• Quality Assurance
• Problem Solving
• Multitasking (i.e., ability to navigate multiple computer systems while interacting with the customer)
• Microsoft Excel, Outlook, PowerPoint, Word
• Intermediate ability in computer skills.
• IT degree preferred or substantially equivalent experience.
• Preferred 3 years minimum experience with technical support or banking services
• Excellent communications skills, and ability to present to an audience.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
• Comfortable receiving ongoing performance feedback and coaching.
• Comfortable with ongoing change and learning new technology/processes.
• Ability to analyze and resolve customer inquiries.
• Ability to provide a positive customer experience through creative solutions.
• Ability to engage with customers, begin a conversation, build rapport, and handle objections.
• Strong attention to detail

Are you an experienced Full Stack Developer with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Full Stack Developer to work at their company in Minneapolis, MN.

Position Summary: The team builds and maintains scalable microservices and batch-processing platforms that ingest, enrich, store, and serve user-generated content for clients' eCommerce and enterprise systems. Our culture is highly collaborative, prioritizing agility, code simplicity, operational excellence, and consistently high-quality software delivery.

Primary Responsibilities/Accountabilities:

• Delivers complex, well-tested, and reliable product features with minimal oversight.
• Excels at breaking down large problems and demonstrates depth across software development lifecycle phases, including concept, design, testing, and deployment.
• Develops solutions and optimizations that improve performance across the full application stack.
• Comfortable independently triaging complex issues across multiple environments in a fast-paced, dynamic setting.
• Actively engages in pair programming, daily standups, sprint retrospectives, backlog grooming, and user story mapping.

Qualifications:

• 5+ years of experience building highly scalable, high-performing applications using Java, Spring Boot, and Gradle with strong object-oriented design skills.
• Experience with Test Driven Development (TDD), including writing unit and integration tests using JUnit, Mockito, and/or the Spock Framework.
• Experience with streaming and messaging platforms such as Kafka, RabbitMQ, or Google Pub/Sub.
• Strong experience with CI/CD pipelines using tools such as Jenkins or GitHub Actions.
• Experience designing distributed application architectures that leverage NoSQL data stores such as Apache Cassandra for high throughput at scale.
• Experience with search and indexing systems such as Apache Solr for large-scale data access and query performance.

Preferred:

• Strong communicator and collaborator who works effectively across cross-functional teams, proactively brings ideas to the table, and takes initiative rather than waiting to be directed.
• Experience with front-end technologies, including JavaScript, ReactJS and NodeJS.
• Experience with container platforms such as Docker.
• Experience designing, testing, and deploying scalable solutions on Google Cloud Platform utilizing services such as BigQuery, Cloud Functions, Cloud Run, and Dataflow.
• Experience with off-heap caching solutions such as Memcached.
• Experience leveraging AI-assisted development tools such as GitHub Copilot to accelerate development workflows.
• Ability to triage and manage complex, production issues

Are you an experienced Prin IT Business Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Prin IT Business Analyst to work at their company in Fridley, MN.

Position Summary: Looking for a business analyst to help with early engagement with the Neuromodulation business. Help to understand the business problem, look at solutions to solve the problem, and define the value to the business. Define business requirements for the solutions. Work with corporate IT to review existing solutions and vendors for fit to business requirements. Develop solution options and approaches for implementation.

Primary Responsibilities/Accountabilities:

• Responsibilities may include the following and other duties may be assigned. Engages with business leaders to understand how strategies and data-driven changes can improve efficiencies and add value. Work with data sets to define use cases to improve products, processes and/or services. Collaborates with Business Partner (BP), business stakeholders and IT Product Owners / Managers to develop business requirements for product or system changes. Determine and document business problems and identify solutions internally and externally to solve business problems. Develop plan and technical resources necessary to implement solution. Work with others to finalize timeline to implement. Functional Skills: Ability to analyze data and trends in order to develop software recommendations to solve business problems, develop a plan to implement solutions. Additional Skills: Problem Solving, Detail Oriented, Cross-Functional Collaboration, Customer Service, Process Improvement, Communication. Technology: Understanding of systems, software and technological concepts, Familiarity with data analysis tools.
• PECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.
• DIFFERENTIATING FACTORS Autonomy: Recognized expert, managing large projects or processes. Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager. Coaches, reviews and delegates work to lower level specialists.
• Organizational Impact: Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results. May manage large projects or processes that span outside of immediate job area. Innovation and Complexity: Problems and issues faced are difficult, moderately complex and undefined, and require detailed information gathering, analysis and investigation.
• Develops solutions to moderately complex problems, and/or makes moderate to significant improvements of processes, systems or products independently to enhance performance of job area. Implements solutions to problems. Communication and Influence: Represents organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels. May negotiate with others to reach understanding or agreement, and influence decision-making. Leadership and Talent Management:

Qualifications:

• Typically provides guidance, coaching and training to other employees within job area. Typically manages major / moderately complex projects, involving delegation of work and review of work products, at times acting as a team leader.
• Required Knowledge and Experience: Requires mastery of a specialty area and full knowledge of industry practices, typically obtained through advanced education combined with experience. May have broad knowledge of project management.
• Requires 7+ years of experience with a Bachelor's Degree or 5+ years of experience with an advanced degree or 12+ years of experience with a High School Diploma or equivalent.
• Business analysis or Solution Architecture experience
• Taking an undefined business problem through to a solution
• Researching technology options and fitting them to business needs.