Intermountain Password Reset Jobs in Usa
497 positions found — Page 8
Seattle, WA
Addison, TX
Position Summary
As a Security Engineer/Tester, you will be performing authorized security testing on some of the very complex, massive scale, and highly critical applications. As part of a shift left focus, you will be working part of the development team along with developers to proactively identify any security vulnerabilities (OWASP Top 10, SANS Top 25, CWE) at the earliest before they are discovered late in cycle by InfoSec teams or in production. You will be working as a liaison between the Infosec team and development teams, understanding the security issues reported by central InfoSec teams to development teams to help them understand and fix them. You need to be highly passionate in following the constantly changing threat landscape and familiarize with latest security vulnerabilities that impacts the team.
Role Responsibilities:
• As a Security Engineer/Tester, you will be performing authorized security testing on some of the very complex, massive scale, and highly critical applications.
• You must be self-directed, able to work independently, as well as work in a team-oriented and fast paced environment.
• You need to be aware of a varied application security domains like authentication, authorization, identity management, cryptography, etc.
• You require very good communication and presentation skills to be able to present your findings to Leadership/Management/Development teams to help them understand the Risk so that they can take informed decisions on mitigations, controls and residual risk.
• The ideal candidate is a team player, self-starter and quick learner with 3+ year of experience in software development/testing with large-scale enterprise applications.
• The working experience requirement can be relaxed if the candidate has right skillset and has the capability to learn quickly.
• When submitting a candidate under this consideration, please highlight examples of quick learning on the resume.
Required Qualifications
• 3+ year of experience in software development/testing with large-scale enterprise applications.
• Primary Skill - Manual and automated testing (testing will be done on software)
• Deep understanding of different web application technologies, web protocols (HTTP, HTTPS, etc.), browser technologies, etc.
• In depth domain understanding of application security in terms of Identity and Access Management (IAM), different authentication technologies (passwords, biometrics, OTP, digital certificates & PKI, device authentication, FIDO U2F/Passkeys, etc.
• Proven expertise on different security testing tools (Proxy tools like Fiddler, Black box security testing tools like Burp, Static Security Code analysis tools,
• Deep understanding of different application security vulnerabilities such as OWASP Top 10, SANS Top 25, CWE, attack patterns (CAPEC), etc.
• Bachelor's Degree in Computer Science or equivalent experience.
• Must be self-directed, able to work independently, as well as work in a team-oriented and fast paced environment
Desired Qualifications
• Working experience on different security technologies and standards like Single Sign On (SSO) using SAML/OpenID, OAuth protocols, etc.
• Good understanding of Cryptographic algorithms and standards like Symmetric/Assymetric crypto techniques, digital signatures, JWS/JWE tokens, Hardware Security Modules (HSMs), etc.
• Understanding of Security vulnerabilities related to Cloud environments is an added advantage.
• Well known Security certifications is an added advantage
• Understanding of Threat Modelling concepts and Secure Development Life Cycle processes.
Love Fresh Tex-Mex? Yep, us too.
Surcheros is a FRESH Tex-Mex fast casual restaurant that exists to consistently provide superior and flavorful fresh Tex-Mex, kindness, and prosperity to each guest, each other, and each community we serve.
What Makes Us Different?
Other than the delicious food, we live our Core Values of Friendly, Respectful, Engaging, Supportive, and Hardworking, aka: being FRESH. Simply put, we mind our manners and have fun at work.
What's In It For You?
First, we have great compensation and bonus potentialto top that, our company is on the rise and growing rapidly. Your career growth potential here is limitless. (Stick with us and you don't have to write another resume) We also have the normal stuff like Medical, Dental, and Vision insurance, 401k, Paid time off, and Holiday Closures (yes, seriouslyyou get to spend some holidays with your family!)
About Your Job:
As the GM, you are responsible for driving the overall culture, community connections, and operations of their restaurant set forth by our Purpose Statement. You will inspire, engage, motivate, and develop their team which will provide superior Guest and Team Member experience by living our FRESH values and ultimately be responsible for the success of the restaurant with financial performance.
What You Bring:
- Be the role model of the FRESH Core Values, including all communication
- Responsible for all financial areas of the business. (Labor, Food Cost, Waste, Sales, etc.)
- Maintaining a flexible schedule including nights and weekends
- Assist with sourcing, hiring, and developing Managers and Team Members
- High ability to delegate responsibilities; validate completion
- Coach and develop Team Members
- Ensure proper staffing and scheduling of Managers, Team Leads, and Team Members even in your absence
- Educate yourself, practice and enforce all company policies and procedures
- Be certified in all Team Member and Manager positions
- Maintain high operating standards, including safety and sanitation
Make Sure You:
- Like food. Bonus if Tex-Mex is your favorite.
- Guest focused mentalitylike, seriously, we LOVE our guests!
- Friendly personality and can role model that to your Team Members
- Strong communication skills with the ability to clearly communicate with Managers, Team Members, and Above Store Leadership
- Enjoy jumping in and helping out.
- Are passionate about being involved in your community and helping it prosper.
- Extremely well organized and self-motivated.
- Have held leadership positions in the past.
- Are able to travel up to 20%
If you've actually read this entire post, type the secret password of \"Burritos\" in your application
Work Schedule- 8 hour shift
- Monday to Friday
- Weekend availability
As the Distribution Supervisor you will be responsible for the employees in our facility, ensuring its effective operation by preparing work schedules, assigning tasks, coordinating the flow of work, and assigned projects, overseeing completion of work, and monitoring performance of your team. Attention to detail, demonstrated supervisory abilities and proficiency in manufacturing, distribution, inventory, and warehousing processes are crucial experience for this position.
This is an onsite role within our Mt. Juliet TN facility with a schedule of Monday - Thursday, 5AM-3:30PM.
Duties and Responsibilities- Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
- Work with management to establish department and company goals, and rely on experience, judgment, and innovation to achieve them
- Develop and implement process improvements, and coordinate new model introductions
- Create and utilize reports to accurately represent product flow and task completion rates and percentages
- Liaison between teams, shifts, and departments, and partner with vendor/customer/client representatives
- Monitor inventory of stock and ensure adequate levels are maintained
- Maintain a clean, organized, and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed
- Ensure proper labor utilization and develop staffing requirements
- Conduct interviews for all nonexempt personnel and temporary employees
- Review Tableau reports to ensure that the team/dept is attaining the desired performance metrics
- Drive engagement across area of responsibility and work with the team to foster a strong engage culture. Work with Manager to review the peakon score and create action plans within the tool
- Performs other duties as assigned
- HR Diploma or GED required
- Minimum of 3-years of experience in a leadership role within a fast-pace, high-volume, manufacturing/repair environment similar to Assurant, York, Lewisville or Tennessee facility
- Strong knowledge and abilities with use of MS Office (Word, Excel, PowerPoint, etc.)
- Prior experience in a warehouse, shipping, receiving or related environment required
- Ability to identify potential process and workflow improvements
- Demonstrated experience with direct supervision and coaching of others
- Must have strong verbal and written communication skills
- Ability to successfully interface with all levels of Company personnel as well as external personnel
- High energy professional with the ability to establish and maintain effective business relationships with all suppliers and vendors
- Strong interpersonal skills to deal effectively with problem solving, brainstorming sessions, strategy development and conflict resolution
- Driven, goal-oriented, never confuses effort with results
- Ability to multitask in a fast paced, dynamic assembly and logistics environment
- May be required to work across multiple shifts
- Associates Degree and 3+ years of experience in supervising 15+ hourly associates in a fast-paced manufacturing environment
- Understanding of Lean and Six Sigma methodologies
- What are the working conditions and physical requirements of this job?
- Position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone.
- Employee is occasionally required to stand and walk, lift, carry and/or move up to 20 pounds.
- Occasional bending, squatting, kneeling, reaching, twisting, exposure to changes in temperature, being near moving machinery, and office machinery
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Pay Range: $54,900.00 - $92,000.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Expected application deadline is 07/14/2025
If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World. Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive.
For U.S. benefit information, visit . For benefit information outside the U.S., please speak with your recruiter.
What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America's Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Sixteenfifty, a boutique creative hospitality agency, is looking for a Senior Account Executive with at least 5 years of experience in developing and steering brand strategy and creative initiatives. This individual must be extremely organized, creative, and experienced as a project manager. Experience in hospitality and casinos is a major plus.
The ideal candidate will have direct experience in advertising, marketing strategy, creative development, project management, copywriting, asset management, strategic planning, and a track record of successful client relations.
In a nutshell, this person is (in no particular order): experienced in print marketing; passionate for creative & experiential marketing; gnarly; a genius at multi-tasking; a manager; calm in the midst of chaos; knowledgeable on how to start, stop, and pivot directions, both in-house and with the client; able to navigate and prioritize; have an appetite for copywriting, is a lifelong member of the spellcheck and grammar police; experienced; super organized; able to deal with many different personality types; experienced; ready to jump into any situation, properly assess it, and take control of it; did we mention experienced? Direct experience with all of the above is a must for consideration. Please tell us how experienced you are!
Before continuing, please note that this is an in-office position (La Jolla), M–F, 9AM–6PM. No exceptions.
What kind of clients, you ask? We predominantly work in the hospitality space with casinos, hotels, mixed-use properties, and entertainment destinations.
PERKS INCLUDE: full health benefits, 401k, in-house coffee bar, gym, and more, located in the heart of La Jolla.
Check out our website to take a look at our work. (password is: gnar)
Sixteenfifty is an entrepreneurial environment with talented people. You must be a team player, have spirit and grit, care about creating great work, and love going above and beyond the expected.
WHAT YOU'LL DO
Responsibilities include (but are not limited to):
- Strategically thinking and solving a wide range of clients' needs with the ability to ideate beyond the request
- Ability to write copy, understand brand tone, brand strategy, and be a hands-on executor
- Project management: timelines, planning, and ongoing strategy and execution of big and small projects
- Collaborating with the Account and Design teams to coordinate production and delivery schedules
- Ability to think critically about client requests and translate client needs through creative materials
- Research, development, and implementation
- Vendor management and sourcing
- Open, track, and organize all job requests, following server organizational guidelines
- Generating project status reports and providing weekly updates to clients
- Knowledge of digital strategy, web development, and various media executions
WHAT YOU NEED TO HAVE
Requirements for this role are:
- Minimum 5 years of experience in marketing, advertising, digital marketing, and/or a similar role
- Familiarity with branding and advertising fundamentals
- Copywriting skills
- Self-directed and motivated; having the spirit of entrepreneurship and following through
- High level of customer service and attention-to-detail
- Ability to work in high-volume situations
- Ability to multitask and handle various projects on various deadlines
- Experience/knowledge of the design process
- Excellent research and organizational skills
- Basic working understanding of creative and production/marketing vocabulary (i.e., CMYK v. Pantone, Print v. Digital, etc.)
- Hospitality experience a plus, brand development & property opening/casino experience a MAJOR plus
Salary Range is dependent on experience: ~ $85-$100,000/yr.
Sixteenfifty Holding, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Sixteenfifty via-email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Sixteenfifty. No fee will be paid if the candidate is hired by Sixteenfifty as a result of the referral or through other means.
How this Role Makes an Impact
The Imagine team is growing our client base, and we are inviting a passionate Implementation Project Manager to come join our team! The Implementation Project Manager is assigned clients who are ready to convert from their old system to our medical billing software, and they provide guidance through the process from inception to go-live. Our Implementation Project Manager ensures our clients can transition to a faster, automated medical billing system with care, support, and ease!
If you are looking for a place that offers a challenging and fast-paced environment with the opportunity to grow and develop, look no further! We are always looking for quality people to join our growing team. Must-haves include the ability to adapt to an ever-changing environment, work quickly and efficiently, continuously challenge the status quo, and be an innovative and solutions-based thinker.
Essential Duties
- Ensure existing client implementation engagements occur on time and accurately each time through proper project management
- Responsible for scope/change management, and estimating impacts of scope change
- Manage client expectations and provide exceptional service throughout implementation process
- Create documents/deliverables necessary for providing exceptional services and ensuring communication of project plan to clients
- Develop and implement an efficient onboarding process for assigned products, to include product set up, system configuration, client training and support until the client is deemed ready for support.
- Work with and serve as liaison between merchant vendors and clients to obtain and relay necessary information for proper set up (i.e. MID’s, passwords, etc.)
- Other items as assigned
Education and/or Experience Needed
- BS/BA in Healthcare or Computer/IT related degree
- Minimum of 5 years of medical software experience.
Qualifications You Must Have
- Excellent verbal and written communication skills
- Excellent presentation and leadership skills
- Solid understanding of healthcare/billing processing operations
- Ability to work independently to meet deadlines and manage multiple projects
- Strong interpersonal and organization skills
- Excellent problem-solving skills
- Flexibility to work with internal groups and external users.
- Basic-to-Intermediate level knowledge of SQL, database environments
- Strong knowledge in Imagine Software suite of products
- Proven client relations ability
- Must be a self-starter
Employment Type
- Full-Time, Exempt
Reporting Structure
- Implementation Solutions Manager
Work Environment
Working conditions are normal for an office environment. Travel is required up to 25% of the time.
At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it’s the right thing to do. If you share these values, you will find a home at ImagineSoftware.
Job Title: Support Engineer
Location: Seattle, WA / Bothell, WA (On-site)
Job Type: Full-time
About Us:
Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.
Role Summary:
We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.
Key Responsibilities:
- Own customer support issues end to end and ensure timely, accurate resolutions
- Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
- Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
- Serve as the escalation point for Jira Service queues and guide triage and prioritization
- Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
- Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
- Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
- Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
- Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
- Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
- Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
- Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
- Mentor junior support engineers and help develop team best practices
- Participate in incident response efforts for issues affecting multiple customers or systems
Required Qualifications:
- 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
- Proven experience supporting healthcare customers or healthcare data workflows
- Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
- Proficiency with Jira Service Management for issue triage and workflows analysis
- Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
- Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
- Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
- Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
- Strong documentation skills maintaining shared knowledge bases or support playbooks
- Comfort handling workloads involving sensitive healthcare information and security-related tasks
Preferred Qualifications:
- Scripting or automation experience in Python, Bash, or PowerShell
- Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
- Experience supporting customers during EHR integrations or workflow onboarding
- Experience with remote support tools such as TeamViewer or AnyDesk
- Experience building documentation or diagrams in Confluence and Lucidchart
- Exposure to security monitoring tools or vulnerability management processes
- Prior mentorship or leadership experience in a support environment
What We Offer:
- A competitive salary and stock options grant
- Holiday schedule according to your country of residence and PTO
- An innovative and high-paced work environment with a flat management hierarchy
- Opportunities for professional growth and advancement in a rapidly scaling company
How to Apply:
Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!
Join us in transforming healthcare through innovative technology!
Job Title: IT Deskside Support Staff
Department: Information Technology
Reports To: IT Support Manager / IT Operations Manager
Job Summary
The IT Deskside Support Staff provides hands-on technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues. This role focuses on delivering responsive, customer-oriented IT support to ensure employees can effectively use technology in their daily work.
Key Responsibilities
- Provide on-site and remote deskside support for desktops, laptops, printers, mobile devices, and peripherals
- Diagnose and resolve hardware, software, operating system, and application issues
- Install, configure, and upgrade computer systems, software, and standard applications
- Support Windows operating system and common business applications (e.g., Microsoft 365)
- Set up new user workstations, including hardware deployment and user account configuration
- Manage user accounts, passwords, and permissions in Microsoft 365 and other business applications.
- Respond to IT service requests and incidents according to defined SLAs
- Escalate complex issues to infrastructure or specialized support teams as needed
- Perform basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)
- Maintain accurate documentation of incidents, solutions, and asset inventory
- Educate users on basic IT usage, security awareness, and best practices
Required Skills and Competencies
- Strong customer service and interpersonal skills
- Hands-on experience with desktop and laptop hardware troubleshooting
- Knowledge of Windows 10/11 and/or macOS environments
- Familiarity with Microsoft 365, email systems, and common office applications
- Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN)
- Ability to follow procedures and document technical issues clearly
- Good time management and multitasking abilities
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 1–3 years of experience in deskside, desktop, or helpdesk support roles
- Relevant certifications are an advantage (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications)
Working Conditions
- Primarily on-site role in Washington, IA with frequent interaction with end users
- Occasional on-site role in Coralville, IA
- May require occasional after-hours or weekend support
- Some lifting of IT equipment (desktops, monitors, printers)
Preferred Attributes
- Patient, proactive, and solution-oriented mindset
- Ability to work well in a team-oriented support environment
William Charles Construction, a MasTec Company, is currently hiring a Payroll Specialist in our Rockford, IL office.
The Payroll Specialist performs a wide variety of record keeping and payroll processing activities. Duties may include auditing timekeeping records for accuracy and compliance, calculating wage payments, processing a weekly payroll, filing tax reports, completing union reporting, processing garnishment and child support orders and reconciling payroll journal entries.
Company Overview:
With more than a century of exceptional work on our resume, William Charles Construction remains guided by the pursuit of excellence. Our “Do it Right the First Time” work ethic has been the cornerstone of our business philosophy since 1892. With our broad background in heavy civil construction, environmental management and mining and materials production, we have the expertise to help our customers complete their most complex projects.
MasTec’s Clean Energy & Infrastructure (CE&I) segment generates over $4 billion in annual revenue, providing construction services across industrial, renewables and infrastructure sectors. Our industrial expertise includes building products manufacturers, decarbonization, power generation facilities, manufacturing plants and mining. In infrastructure, we specialize in general heavy civil construction, underground utilities, structures, electrical work, material production, roadways, bridges, specialty pavement overlays, environmental projects and commercial buildings. Our renewables sector focuses on solar, wind and battery storage. Sustainability and safety are foundational to our culture and influence everything we do.
MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments.
Responsibilities
- Reconciles timesheet data
- Updates employee information
- Union Benefit submissions and reporting completed timely & accurate
- Reviews weekly Payroll Register for reasonableness
- Process Garnishments - entered and paid timely & accurately
- Process check deposits and wire transfers
- Assist with Distribution of weekly pay checks/stubs
- Monitors and maintains multi-state tax compliance and reporting
- Assists jobsite with payroll questions
- Other duties assigned by supervisor
Qualifications
- High school diploma or GED required
- Associates degree in accounting preferred
Knowledge/Skills/Abilities
- 3+ years union payroll processing experience in multi-company, multi-state environment
- Knowledge of Payroll processes and computer skills especially Microsoft Excel
- Good communication skills
- Ability to maintain a high level of accuracy in preparing and entering financial information
- Ability to maintain confidentiality concerning payroll and financial issues
- Understanding of union environment
What's in it for you:
Financial Wellbeing
- Compensation - $24.00- $26.00/hour, commensurate with experience
- 401(k) with company match & Employee Stock Purchase Plan (ESPP)
- Flexible spending account (Healthcare & Dependent care)
Health & Wellness
- Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
- Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance
Family & Lifestyle
- Paid Time Off, Paid Holidays, Bereavement Leave
- Military Leave, including Differential Pay and Benefits Continuation
- Employee Assistance Program
Planning for the Unexpected
- Short and long-term disability, life insurance, and accidental death & dismemberment
- Voluntary life insurance, accident, critical illness, hospital indemnity coverage
- Emergency Travel Assistance Program
- Group legal plan
Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information.
MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.
Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @ or @ . If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at LI-Onsite
#LI-TM1
Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.
About the Role
As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.
Responsibilities
- Help Desk Support:
- Respond promptly to incoming technical support requests via phone, email, or ticketing system.
- Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
- Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
- End-User Assistance:
- Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
- Educate users on basic IT concepts and best practices to prevent recurring issues.
- Ensure a positive customer experience by providing empathetic and courteous service.
- Software and Application Support:
- Install, update, and configure software applications and operating systems for end-users.
- Troubleshoot software-related issues, including application errors and compatibility problems.
- Collaborate with other teams for advanced software support and escalation.
- Hardware Support:
- Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
- Coordinate hardware repairs and replacements when necessary.
- Maintain an accurate inventory of hardware assets.
- Network Support:
- Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
- Escalate complex network issues to the appropriate team for resolution.
- Documentation and Knowledge Sharing:
- Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
- Document common issues and resolutions to expedite future problem-solving.
- User Training:
- Conduct user training sessions on IT tools, security awareness, and best practices.
- Provide guidance on password management and security protocols.
- IT Policy Adherence:
- Ensure end-users adhere to IT policies and security protocols.
- Report any potential security breaches or policy violations promptly.
- Continuous Improvement:
- Participate in team meetings and share insights for improving the Help Desk support process.
- Stay updated on the latest IT trends and technologies through training and self-study.
Qualifications
- Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
- Proven experience in technical support, particularly in a Help Desk environment.
- Strong knowledge of Windows operating systems.
- Familiarity with common software applications, productivity tools, and collaboration platforms.
- Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
- Exceptional communication and customer service skills.
- IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.
Job Title: Desktop Support Manager
Skills: Pix boot, SCCM/ Intune, Active Directory 360 issues, BitLocker, MFA & Google DUO, autopilot, People management
Experience: 15+ Years
Location: Southfield, Michigan, United States
Job Type: Fulltime
We at Coforge are hiring for Desktop Support Manager with the following skills:
- Deskside Support Associate – Experienced Deskside Support professional with 15+ years of hands-on experience providing end-user support for laptops and desktops, including imaging, hardware/software troubleshooting, printer issue resolution, shipping, field services, and receiving IT equipment.
- Strong expertise in device imaging using PXE Boot, SCCM, and Intune, along with resolving Active Directory (Azure AD / AD 360) related issues. Proficient in security and access management tools including BitLocker, MFA, and Google Duo.
- Proven Team Lead and People Management experience, including mentoring junior technicians, assigning tasks, monitoring SLAs, and acting as an escalation point for complex technical issues. Demonstrated ability to coordinate with cross‑functional teams, manage on‑site support operations, and ensure high levels of customer satisfaction while meeting business and compliance requirements.
- Experience with autopilot.
- Experience in resolving Level 1 / Level 2 password, access & general laptop issues.
- Must have experience in supporting hybrid/Remote users in a large enterprise environment.
- Graduation or equivalent degree is mandatory.