Information Technology People Jobs in Randolph

V

Information Technology Help Desk Manager

✦ New

Salary not disclosed

Brockton, MA 1 day ago

IT Helpdesk & Support Manager

Exciting opportunity to join a growing Fortune 500 organization!

You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.

This is a direct hire position.

You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).

Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.

RESPONSIBILITIES:

Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
Manage daily Helpdesk operations, including staff schedules & workload distribution
Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
Establish & enforce Helpdesk policies, procedures, & SLAs
Act as primary escalation point for complex or critical technical issues
Identify recurring technical issues & implement root-cause solutions to improve stability
Maintain & improve internal documentation, Knowledgebase, & SOPs
Oversee onboarding & ongoing training programs for IT Technicians
Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
Coordinate with other IT teams to resolve system-wide problems & ensure compliance
Collaborate with various depts. to ensure IT support alignment with business goals

REQUIRED:

1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
5+ years of hands-on IT Support or Helpdesk experience
Strong technical understanding of IT systems, hardware, software, & networks
Ability to mentor & train new IT Technicians
Experience with ITSM systems & remote support tools
Experience in data management & reconciliation
Strong analytical, problem-solving, communication, & customer service skills
Must have a driver mindset with a high sense of urgency in a fast-paced environment
Must pass a background check & drug test (excluding THC)
Must have a valid driver's license, reliable vehicle, & clean driving record

PREFERRED:

ITIL certifications
Budgeting & vendor management experience
SLA & KPI management experience
Cybersecurity compliance knowledge

W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship

Not Specified

G

Manager of Information Security

🏢 Granite Telecommunications

Salary not disclosed

Quincy, MA 3 days ago

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The Manager of Information Security leads Granite's enterprise security program, ensuring the protection of corporate systems, applications, cloud platforms, and data across the entire business. This role drives the strategy, implementation, and continuous improvement of security policies, controls, and processes while enabling secure operations across IT, Engineering, Operations, Legal, and customerfacing teams. It oversees vulnerability management, cloud security (GCP and AWS), identity and access management, application security, incident response, and thirdparty risk, ensuring security is embedded into technology decisions and business initiatives. The position also maintains focused support for governmentrelated compliance activities, such as NISTbased requirements and limited ATO documentation, representing a smaller but important portion of the role. Overall, the Senior Manager provides crossfunctional leadership to strengthen Granite's security posture, reduce risk, and support the organization's operational and strategic goals

Duties and Responsibilities:

Oversee and manage Granite's enterprise wide Information Security Program, ensuring
protection of corporate systems, data, applications, cloud environments, and business
operations across all departments (IT, Engineering, Legal, Ops, Customer facing
teams).
Lead the development, implementation, and continuous improvement of corporate
security policies, standards, procedures, and supporting governance documents.
Direct vulnerability management activities across infrastructure, cloud, and
applications; coordinate remediation with engineering, DevOps, and operations teams;
validate fixes through scanning and ongoing monitoring.
Oversee cloud security for GCP and AWS, ensuring secure configuration, access
control, and alignment with best practices.
Drive secure architecture reviews, application security requirements, and SDLC
security integration for internal products.
Partner with Engineering, Infrastructure, DevOps, and Network teams to evaluate
system changes, cloud migrations, firewall updates, and new deployments to ensure
security requirements and risk mitigations are properly addressed.
Lead incident response activities-coordinate triage, communicate with stakeholders,
review root causes, and ensure corrective actions and preventative measures are
implemented.
Manage enterprise identity and secrets programs, including MFA requirements, SSO
implementation, service account lifecycle, least privilege enforcement, and secure
credential rotation.
Guide third party risk management, review vendor documentation, determine required
evidence levels, and assess security impact of new or ongoing vendors.
Provide security guidance and support for business processes, system enhancements,
corporate initiatives, new integrations, and technology transformations across the
organization.
Lead recurring enterprise security meetings to align IT, Engineering, Legal, Audit, and
business leaders on priorities, risks, and remediation activities.
Ensure proper data handling practices across the business, including the identification
and removal of sensitive or regulated data from email, local drives, Teams, and other
systems.
Support corporate continuity and resilience activities, including business impact
analysis, response planning, and readiness validation.
* Provide accurate, timely responses to security questionnaires, proposals, and customer
inquiries across business units; contribute security content for RFPs, audits, and partner
assessments.
Maintain compliance for federal BSS/GBSS systems under NIST SP 800 53 / 800 171
and GSA requirements; update SSPs; and support ATO assessments as needed.
Provide federal agencies (e.g., GSA, DARPA) with required security documentation,
system diagrams, and responses when requested.
Perform other duties as required
Obtain/retain a government security clearance as may be required to perform the duties
of the position

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, Information Assurance,
or equivalent experience.
Eligibility to obtain and maintain Public Trust (Tier 2) or other federal security
clearances.
Handson experience implementing NIST SP 80053, NIST SP 800171, SOC 2, PCIDSS, RMF, and FISMA Moderate controls in enterprise environments.
Demonstrated experience with SSP writing, ATO packages, security assessments, and
continuous monitoring activities.
Experience with cloud security in Google Cloud Platform (GCP) and Amazon Web
Services (AWS). Familiarity with application security best practices (OWASP, SDLC integration,
SAST/DAST scanning workflows).
Ability to interpret and communicate security requirements to engineering, legal, and
operations teams.
Experience supporting vendor risk reviews, questionnaire responses, and assessment of
thirdparty security materials.
Experience with security controls in a converged infrastructure/virtual machine
environment
Experience developing information system security plans, policies, and procedures for
Local Area Network (LAN) information systems and wide area network (WAN)
information systems
Strong crossteam leadership, communication, and documentation skills.

Not Specified

A

Appian Architect

✦ New

Salary not disclosed

Quincy, MA 4 hours ago

Job Title: Appian Developer/Architect

Location: North Quincy, MA (new Boston)

Duration: 12+ Months

Interview Mode: Video

Must Have Technical/Functional Skills

Candidate should have 7+ years of experience in Design and Development of applications using Appian BPM platform (Appian Level 1 / Level 2 Credential preferred)

Understanding the requirements and convert them into business processes on Appian platform.

Good hands-on experience on creating SAIL, Expression rules, Process models, CDT’s, Sites and Integrating Appian with external systems.

Expertise in creating Appian Records, Reports, DB views and Stored Procedures.

Good understanding on Appian groups, Process design, Security, Decision tables.

Possesses good knowledge on Appian and Database best practices.

Work with global teams, including business users, architects, technical personnel, to understand business processes and system requirements.

Ability to effectively communicate with technical and non-technical groups, both internal and external parties.

Should be able to work as independent contributor or a team member.

Roles & Responsibilities