Information Technology People Jobs in Cayce
518 positions found — Page 2
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Requirements of the Tech Scholar:
- Be enrolled as a full-time student in a Mechatronics or EET program at a partnered Technical College with Michelin
- Be a full time student (12 credit hour per semester)
- Have and maintain a minimum 2.5 GPACumulative
- Be able to work at least 20 hours per week at Michelin during the program
Job Achievements:
* Methods and practices applied (job performed in safety, quality, respect of instruction,...)
* Sustain equipment compliance (standard, cleanliness, cycle time, influent parameters,...)
* Interventions are encoded, documented, and analyzed
* Effectiveness of all interventions (prevent breakdowns, cure the default within an optimized time,collaboration with Production, Quality, ...)
* Efficiency of all interventions (resources used, consumption of spare parts, sustained energy efficiency of equipment)
* Support MDP processes (participating in analyzes, requirements from 5' briefing treated or upgraded...)
* Machine performance assured for perimeter of responsibility
Ready to Shape the Future of Innovation?
Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.
The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.
Why Michelin?
- Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
- Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Business Resource Groups and Inclusion Councils.
- Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.
- Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.
Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .
This position is not available for immigration sponsorship.
We build the future with people like you. Begin your career with Michelin today!
- Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy.
Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders.
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore.
Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units.
Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386
Job Description & Requirements Specialty: Family Practice Discipline: Nurse Practitioner Start Date: 03/23/2026 Duration: 26 weeks 40 hours per week Shift: 8 hours, days Employment Type: Local Contract This is a Local Job in Lexington, SC and No Travel worker will be considered Job Description Position: Family Nurse Practitioner Location: Lexington, SC Duration: 06 Months (with possibilities of extension) Shift Time: 32-40hrs/wk.
Every other weekend required.
M-F:830a-730p, Sa:9a-530p, Su:9a-530p Candidate must live in South Fort Worth or South Arlington.
Note: Application for DEA registration will be required at the time of offer acceptance.
A current BLS from ARC or AHA is required.
Duties Family Nurse Practitioner responsibilities include:
- Patient-Centered Quality and Safety: Educate patients on maintaining proper health to influence quality outcomes.
- Evaluate, make recommendations, co-manage and treat patients' medical needs for safe and high-quality treatment.
- Document all patient care within an electronic health record.
- Help develop Patient Centered Practice Teams.
- Respond to patient care inquiries throughout the day Customer Service Excellence: Increase patient engagement and satisfaction through integration of feedback from patients, management, and professional colleagues.
- Maintain all levels of communication.
- Resolve conflict using appropriate management techniques.
- Cultivate relationships among practice employees and retail store colleagues.
- Balance priorities to manage patient care and needs.
- Manage clinical and non-clinical tasks.
- Adapt to new models of patient care for clinic efficiency.
- Demonstrate core values of CVS Health Minute Clinic in all communications and interactions.
- Help with hiring and development of Practice employees.
- Enhance operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care.
- Validates insurance coverage and incorporates knowledge into care plan Education Completion of a Master's Degree level Family Nurse Practitioner program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse role required.
Experience 1 year of professional experience as a Family Nurse Practitioner.
Apidel Technologies Job ID API4195.
About Apidel Technologies At Apidel Technologies LLC , we specialize in delivering high-impact healthcare staffing solutions that empower organizations to maintain operational excellence and deliver exceptional patient care.
With our headquarters in Illinois and regional offices in New Jersey, California, and Georgia, we offer both nationwide reach and local insight to support the dynamic workforce needs of healthcare providers across the U.S.
We deliver unmatched expertise in placing top-tier healthcare professionals , including Registered Nurses, Licensed Practical Nurses/Licensed Vocational Nurses, Certified Nursing Assistant/Certified Medical Assistant, and Nurse Practitioners, Medical Laboratory Scientist, Phlebotomist, Histologists , across a diverse spectrum of care settings such as hospitals, clinics, rehabilitation centers, long-term care facilities, correctional institutions, and more .
Our deep talent network and sector-specific understanding position us as a valuable partner to client platforms, enabling a scalable and seamless workforce experience for healthcare employers and job seekers.
Since our founding in 2012, Apidel has earned the trust of Fortune 500 healthcare organizations, mid-sized providers , and government agencies at the county and state levels.
We provide end-to-end staffing services, contingent workforce solutions, direct hire, temp-to-hire , and executive search , designed to align with your clinical and operational objectives.
As a certified WBENC firm , we are committed to Diversity, Equity, Inclusion & Belonging (DEI&B ) and take a client-centric approach that combines industry insight, agile delivery models, and culturally competent staffing to help our clients thrive in today's fast-evolving healthcare Benefits 401k retirement plan License and certification reimbursement Medical benefits Dental benefits Vision benefits Referral bonus Sick pay5c143e31-5e48-4549-b638-05792d185386
Location: Columbia, SC 29229
Work Environment: Onsite
Schedule: M-F 8am-6pm (OT as needed)
Contract length: 3 months with possible extension
Job Summary:
- Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings.
Day to Day:
- 50% Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions.
- 15% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cards.
- 15% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.
- 10% Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution.
- 10% Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills.
Required Skills and Abilities:
- Ability to acquire knowledge of the membership system.
- Good judgment. Effective customer service and organizational skills.
- Demonstrated proficiency in spelling, punctuation, and grammar skills.
- Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills.
- Ability to handle confidential or sensitive information with discretion.
Required Software and Tools: Microsoft Office.
Preferred Skills and Abilities:
- Computer systems support knowledge.
- Knowledge of booklet id card preparation, underwriting enrollment regulations, contract formats.
- Knowledge of state and federal laws related to private business types of insurance.
- Knowledge of standard benefit structures.
Preferred Software and Tools: Working knowledge of database software.
Work Environment: Typical office environment. Travel between office buildings. Moving/carrying of boxes/materials.
Job Requirements:
Required EDU: High School Diploma or equivalent.
Required Work Experience:2 years of customer service, administration/clerical support or a combination of the two. 1 year of experience in a membership/billing/accounts area (may be concurrent)
Preferred Specialized Training: Office technology or secretarial science.
Job Title: Statistical Programming Analyst
Location: Columbia, SC
Contract duration: 6 Month contract with potential for extension or conversion
Job Summary
We are seeking a Statistical Programming Analyst III to join our Research & Analysis team in a partially onsite role, responsible for developing and delivering data-driven reports using large healthcare datasets. This role focuses on ensuring data integrity, executing routine monthly reporting processes, and creating ad hoc analyses to meet customer needs through statistical programming and data interpretation using tools such as SAS, SQL, and/or Python, with a transition toward Python and expanded data visualization capabilities.
Key Job Responsibilities:
- Ensure data integrity by validating and supporting monthly data warehouse table loads
- Execute standard and routine reporting processes using updated datasets
- Develop and deliver recurring and ad hoc reports based on customer requirements
- Use statistical programming (SAS, SQL, and/or Python) to extract, manipulate, and analyze large healthcare datasets
- Perform mathematical computations and data interpretation to generate meaningful insights
- Collaborate with internal teams, external vendors, and CMS stakeholders to understand reporting needs
- Translate technical findings into clear, concise reports and documentation for both technical and non-technical audiences
- Create and maintain detailed documentation for reporting processes and outputs
- Support the transition of existing processes to Python and contribute to enhancements in data visualization, dashboarding, and modeling
- Adapt to evolving tools, systems, and requirements within a dynamic contract environment
Job Qualifications:
- Bachelor’s or Master’s degree in Statistics, Biostatistics, Mathematics, Computer Science, or a related field
- Minimum of 4 years of experience in statistical programming or statistical data interpretation
- Strong experience with statistical programming and reporting (SAS, SQL, and/or Python preferred)
- Proficiency with Microsoft Office applications
- Experience working with relational databases and large datasets
- Ability to perform mathematical computations and analyze complex data
- Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
- Experience creating clear, detailed documentation for reports and processes
- Ability to work with multiple stakeholders, including external vendors and CMS
- Adaptability to changing tools, technologies, and processes (including transition to Python and new visualization tools)
- Self-motivated, able to work independently, and comfortable solving complex problems with limited direction
- Must meet CMS security clearance and U.S. residency requirements (3 of the last 5 years in the U.S.)
Screening questions:
Do you now or in the future require sponsorship (e.g. H-1B)? Y/N
EEO and ADA Statement:
Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at:
Location: Columbia, SC 29223
Work Environment: Remote (Preferred Onsite)
Schedule: Mon - Fri, 8AM-4:30PM
Contract length: 3 months assignment with possible conversion
Job Summary:
Performs validation reviews of Diagnosis Related Groups (DRG), Adaptive Predictive Coding (APC), and Never Events (inexcusable outcomes in a healthcare setting) for all lines of business. Coordinates rate adjustments with claims areas. Provides monthly and quarterly reports outlining trends. Serves as a resource in resolving coding issues. Coordinates HIPAA and legal records requests for all areas of Healthcare Services and the Legal Department
Day to Day:
- 75% Determines methodology to identify cases for validation review. Conducts validation reviews/coordinates rates adjustments with appropriate claims area. Creates monthly/quarterly reports to present to each line of business providing information on records review, outcomes, trends, and savings that directly impact medical costs and contracting rates.
- 15% Manages records retrieval, release, HIPAA compliance, and all aspects of document management.
- 10% Serves as expert resource on methodology and procedures for medical records and coding issues.
Required Work Experience: 3 years medical record management to include coding and validation review experience.
License/Certification required: RHIT, RHIA, CIC, CPMA, or CPC.
Location: Columbia, SC
Work Environment: Onsite
Contract length: 12 months (Contract to Hire)
Job Summary:
Duties/About the role:
- Responsible for providing assistance in the acquisition, negotiation and renewal functions related to IT vendor contracts. Register vendors for IT contracts and manages databases for IT vendor contracts.
- 35% Assists in the acquisition, negotiation, and renewal functions related to IT vendor contracts. Reviews, analyzes and creates hierarchy for IT vendor agreements. Maintains and updates various IT vendor databases in support of area workflow and department projects.
- 35% Perform quality reviews of databases to ensure agreements are entered correctly. Works with staff to correct and advise of proper protocols.
- 10% Trains and assists new employees with processes and procedures of the databases. Creates work instructions, procedures and standards for databases.
- 10% Request vendor registrations from new and established vendors and assists IT Payables with finalizing the required documentation.
- 10% Creates, reviews, maintains, and completes various reports for management.
Day to Day:
- This position manages key vendor and contract activities, including requesting vendor registrations and assisting IT Payables with required documentation.
- Responsibilities include supporting renewal functions for critical IT vendor contracts, reviewing and analyzing reports for senior leadership, and collaborating closely with the Chief Negotiator, IS Negotiation team, and key vendors.
- The position also involves maintaining and updating IT vendor databases to ensure accurate workflow and support department projects.
Work environment:
- Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
Team Info/Team name:
- This department operates in a fast-paced environment, supporting a wide range of customers across BCBSSC and most of various lines of business. Our work often involves tight deadlines, with busy end of quarters, a very busy end of year for renewals, and at times it may require overtime to meet critical deliverables.
- We're a close-knit team that values collaboration and support. While we work in a high-functioning environment and pride ourselves on being hardworking, we also make space for fun and positivity.
- We partner closely with other teams across the AIMS organization. Our culture is a safe, inclusive space where everyone feels accepted and respected, and we welcome diverse perspectives.
Job Requirements:
Required Experience:
- 4 years project coordination or other related work experience.
Required EDU:
- Bachelor's Degree
- Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
Required Skills and Abilities:
- Excellent organizational skills and quality research skills.
- Excellent verbal and written communication skills.
- Demonstrated skills to work with and assist others.
- Ability to acquire in-depth knowledge of department functions, procedures and workflow.
- Analytical or critical thinking skills.
- Good judgment skills.
- Ability to handle confidential or sensitive information with discretion.
- Ability to work in a team environment and prioritize work effectively.
- Ability to assist in the preparation, documentation, and presentation of recommendations to management.
Required Software and Tools (Hands on experience required):
- Microsoft Office.
- Vendor Management experience
- Experience communicating with executive level management
- Service Now Experience
Nice to have/Preferred skills:
- Smart Cloud Control Desktop
Location: Columbia, SC 29203
Work Environment: (Remote after 4-6 weeks of Onsite training)
Contract length: 4 months assignment with possible conversion
Schedule: Mon - Fri, 40hrs
Job Summary:
Duties/About the role:
Reviews and evaluates medical or behavioral eligibility regarding benefits and clinical criteria by applying clinical expertise, administrative policies, and established clinical criteria to service requests or provides health management program interventions. Utilizes clinical proficiency, claims knowledge/analysis, and comprehensive knowledge of healthcare continuum to assess, plan, implement, coordinate, monitor, and evaluate medical necessity, options, and services required to support members in managing their health, chronic illness, or acute illness. Utilizes available resources to promote quality, cost effective outcomes.
Day to Day:
- 50% Performs medical or behavioral review/authorization process. Ensures coverage for appropriate services within benefit and medical necessity guidelines. Utilizes allocated resources to back up review determinations. Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.). Participates in data collection/input into system for clinical information flow and proper claims adjudication. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal).
- 25% Provides discharge planning and assesses service needs in cooperation with providers and facilities. Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions. Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits. Collaborates with client's Care Management and other areas to ensure proper care management processes are executed within a timely manner. Manages assigned members and authorizations through appropriate communication.
- 15% Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members.
- 5% Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans. May identify, initiate, and participate in on-site reviews. Promotes enrollment in care management programs and/or health and disease management programs. 5% Maintains current knowledge of contracts and network status of all service providers and applies appropriately. Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services.
Job Requirements:
Required Education: Associate Degree - Nursing, OR, Graduate of Accredited School of Nursing,
Required Experience: 4 years recent clinical in defined specialty area. Specialty areas include: oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedic, general medicine/surgery. Or, 4 years utilization review/case management/clinical/or combination; 2 of the 4 years must be clinical.
Required License/Certificate: An active, unrestricted RN license from the United States and in the state of hire OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC)
Preferred Education: Bachelor's degree- Nursing.
Preferred Work Experience: 7 years-healthcare program management.
Preferred Licenses and Certificates: Case Manager certification, clinical certification in specialty area.
Location: Columbia, SC 29229
Work Environment: Remote (after 1 week of Onsite training)
Schedule: Mon - Fri, 8:30 AM - 5:00 PM (Two late shifts, 11:30 am - 8:00 pm - no late shifts on Fridays)
Contract length: 3 months assignment with possible extension
Job Summary:
Duties/About the role:
Reviews and evaluates medical or behavioral eligibility regarding benefits and clinical criteria by applying clinical expertise, administrative policies, and established clinical criteria to service requests or provides health management program interventions. Utilizes clinical proficiency, claims knowledge/analysis, and comprehensive knowledge of healthcare continuum to assess, plan, implement, coordinate, monitor, and evaluate medical necessity, options, and services required to support members in managing their health, chronic illness, or acute illness. Utilizes available resources to promote quality, cost effective outcomes.
Day to Day:
- 60% Provides active case management, assesses service needs, develops and coordinates action plans in cooperation with members, monitors services and implements plans, to include member goals. Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions. Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits. Provides telephonic support for members with chronic conditions, high risk pregnancy or other at risk conditions thatconsist of: intensive assessment/evaluation of condition, at risk education based on members' identified needs, provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to change assessment to elicit behavior change and increase member program engagement.
- 20% Performs medical or behavioral review/authorization process. Ensures coverage for appropriate services within benefit and medical necessity guidelines. Utilizes allocated resources to back up review determinations. Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.). Participates in data collection/input into system for clinical information flow and proper claims adjudication. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but isnot limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal).
- 10% Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans. May identify, initiate, and participate in on-site reviews. Serves as member advocate through continued communication and education. Promotes enrollment in care management programs and/or health and disease management programs.
- 5% Maintains current knowledge of contracts and network status of all service providers and applies appropriately. Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services.
- 5% Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members.
Job Requirements:
Required Education:?
Associate Degree - Nursing or Graduate of Accredited School of Nursing or Master's degree in Social Work, Psychology, or Counseling.
Required Work Experience: 4 years recent clinical in defined specialty area. Specialty areas include: oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedic, general medicine/surgery. Or, 4 years utilization review/case management/clinical/or combination; 2 of the 4 years must be clinical.
Required License and Certificate: Active, unrestricted RN licensure from the United States and in the state of hire, OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC), OR, active, unrestricted LMSW (Licensed Master of Social Work) licensure from the United States and in the state of hire, OR active, unrestricted licensure as Counselor, or Psychologist from the United States and in the state of hire.
Preferred Education: Bachelor's degree- Nursing.
Preferred Work Experience: 7 years-healthcare program management, utilization review, or clinical experience in defined specialty. Specialty areas are oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedic, general medicine/surgery.
Location: SC, 29229
Time: Monday-Friday, 8:00 AM-4:30 PM
Duration: 3 Months, Contract to hire
Duties:
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
- Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
- Performs research as needed to resolve inquiries.
- 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
- Handles situations which may require adaptation of response or extensive research.
- Accurately documents inquiries.
- 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
- Coordinates with other departments to resolve problems.
- Responds to, researches and/or assists with priority inquiries and special projects as required by management.
- 10% Provides feedback to management regarding customer problems, questions and needs.
- Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
- Follows through on complaints until resolved or reports to management as needed.
- 10% Maintains basic knowledge of quality work instructions and company policies.
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Maintains all departmental productivity, quality, and timeliness standards.
- 5% Assist with the training of new employees and cross training of coworkers.
Skills:
Required Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.
Education:
Required Education: High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience.