Information Technology People Jobs in Berkeley

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is currently seeking a Senior Real Time Software Engineer to join the F/A-18 Mission Systems organization located in Berkeley, MO. This position will focus on supporting the Boeing Defense, Space & Security (BDS) business organization.

Our Air Dominance software engineers design, develop, and demonstrate avionics solutions for the platforms we build and upgrade. Your efforts will assist in integration of innovative technologies to maintain our platform's dominance over the battlefield for many decades to come.

Our engineers are involved in all aspects of the software development lifecycle, and our agile development approach allows new hires to quickly become very impactful and make a difference to our success! To learn more about Boeing Software Engineering, look at our video: .

The selected candidate will have the opportunity to join the F/A-18 Mission Systems software team and support various capabilities within the Vehicle Health Management team.

Our teams are currently hiring for a broad range of experience levels including: Experienced and Senior Level Software Engineers.

Position Responsibilities:

• Leads the design, development, tests, and maintenance of embedded software throughout the end-to-end lifecycle that meets industry, customer, safety, and regulation standards
• Reviews, analyzes, and translates customer requirements into initial design of software products. Develops, maintains, enhances and optimizes software products and functionalities for systems integrations
• Develops, documents and maintains architectures, requirements, algorithms, interfaces and designs for software products
• Debugs and leads resolution of issues identified to ensure the reliability and efficiency of software products. Handles user inquiries, troubleshoots technical issues and user feedback analysis
• Leads handling of user inquiries, troubleshooting technical issues and user feedback analysis.
• Implements current and emerging technologies, tools, frameworks and changes in regulations relevant to software development
• Develops, establishes, monitors and improves software processes, tools and key performance metrics that align projects with organizational goals and industry benchmarks
• Plans, executes and documents, software research and development projects
• Advises on software domains, system-specific issues, processes and regulations
• Performs software project management activities and software supplier management functions
• Tracks and evaluates software team and supplier performance to ensure product and process compliance to project plans and industry standards

Security Clearance and Export Control Requirements:

This position requires the ability to obtain a Secret US Security Clearance for which the US Government requires US Citizenship. Ability to obtain Secret US Security clearance (Post-Start).

Required Qualifications (Required Skills/ Experience):

• 4+ years' experience with hands on experience writing C++ software for integration with real-time embedded systems
• 4+ years' experience with Vehicle Health Management experience
• 4+ years' experience of training, mentoring, advising junior software engineers across entire lifecycle of software development
• 4+ years' experience working on a project where various software development methodologies are being utilized
• Demonstrated expertise leading complex projects across multiple teams of engineers.

Preferred Qualifications (Desired Skills/Experience):

• Bachelor of Science degree from an accredited course of study in engineering, engineering technology (including manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science
• Familiarity with implementation and requirements of Vehicle Health Management areas such as Built in Test, Power Control, Maintenance Codes, Erase, Loading
• Software development experience in a collaborative team environment using agile principles and a structured development process including code reviews and automated DevOps processes/tools
• Experience using team collaboration tools including Git, Bitbucket, JIRA, and Confluence

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

CodeVue Coding Challenge:

To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range for Senior: $160,650.00 - $217,350.00.

Applications for this position will be accepted until Mar. 20, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Relocation

This position offers relocation based on candidate eligibility.

Security Clearance

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Our client, Vercel, is seeking a Director of Legal, Product Foundations.

About Vercel:

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the Role:

Vercel is hiring a Director of Legal, Product Foundations, to build the legal foundations that enable our product velocity at scale. The core priority for this role is leading privacy and regulatory matters on the legal team; you will also oversee IP and litigation.

You will report to Vercel’s VP of Legal and partner closely with Security, Trust & Safety, and GRC, as well as product, engineering, and other teams.

This role is based in SF, where we have a 3-day/week in-office requirement.

What You Will Do:

• Lead Vercel’s privacy program, regulatory strategy and frameworks, IP strategy, litigation, and the legal team’s incident response processes
• Translate complex requirements into business-oriented, actionable guidance so product teams can continue to ship fast
• Build scalable programs using policies, playbooks, templates, training, and AI

About You:

• California Bar admission or eligible for Registered In-House Counsel exception, and in good standing.
• 12+ years of legal experience, including meaningful product counseling, privacy, and/or regulatory experience in-house at a high-growth technology company serving enterprise customers
• Strong understanding of AI, cloud services, and general b2b SaaS, PaaS, and IaaS business practices and relevant global regulatory requirements
• Strong judgment and creativity around risk-assessment and mitigation. Able to make decisions with imperfect facts, embracing Vercel’s speed and obsession with product innovation
• Deep technical literacy. Comfortable mapping technical architectures, data flows, and controls into legal risk frameworks. Excited to dig deep to understand Vercel’s evolving product suite.
• Exceptional communication and advocacy skills, particularly with non-lawyers
• Cooperative approach, willing to take on additional responsibilities where no job is too big or too small
• Experience managing legal teams, building strategic programs, and partnering with senior business and technical leaders.
• Fluency with AI tools

Bonus If You:

• Prior history leading litigation and IP (including familiarity with open source software)
• Experience supporting IPO readiness, M&A integration, and cyber incidents
• Hands-on experience with DMCA, Digital Services Act, HIPAA, FedRAMP, and other regulations and certifications applicable to Vercel

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel has exclusively engaged Kerwin Associates to conduct this search. Any resumes sent directly to Vercel will be forwarded to Kerwin Associates. If you are interested in speaking about or applying for this role, please contact Anne Kerwin Payne ( ) at Kerwin Associates.

Job title: Product Manager

Location: San Francisco, CA

Duration: Full-time

Key Responsibilities

• Product Roadmap Support: Assist in defining and prioritizing the Salesforce product backlog, ensuring alignment with the client’s broader business goals.
• PMM & Adoption Strategy: Develop internal "marketing" materials (one-pagers, release notes, and demo decks) to drive user adoption and communicate the why behind new Salesforce features.
• Data-Driven Decision Making: Analyze platform usage metrics and business KPIs to identify friction points and opportunities for automation or optimization.
• Stakeholder Orchestration: Partner with sales, marketing, and customer success leaders to translate "pain points" into crisp functional requirements.
• Agile Execution: Work closely with our engineering and Salesforce architect teams to ensure sprints are on track and UAT (User Acceptance Testing) meets the "Definition of Ready."

Required Qualifications

• Experience: 5+ years of experience in Product Management, ideally within a B2B or SaaS environment.
• The PMM Edge: Proven ability to synthesize complex technical features into simple, value-based narratives. You should be as comfortable in a slide deck as you are in a Jira ticket.
• Data Fluency: Strong analytical skills with experience using tools (e.g., Excel, Tableau, or Salesforce Reports) to tell a story with data.
• Communication: Exceptional written and verbal communication skills—this role requires "managing up" to client leadership.
• Strong understanding of data analytics, leveraging insights to drive decision-making, and creating interactive dashboards for data visualization.
• Strong experience beyond the Salesforce ecosystem, with broader expertise across multiple platforms and technologies.

Job Title: Integration Strategy Architect Experience: 10+ years in enterprise application integration and strong expertise in Boomi Integration platform

Job Summary We are seeking an experienced Integration Strategy Architect with deep expertise in designing, assessing, and modernizing enterprise integration landscapes.

The ideal candidate will have 10+ years of hands-on experience integrating complex business applications using middleware platforms such as Boomi and other leading integration technologies.

This role requires strong architectural thinking, the ability to evaluate existing integrations, and the capability to recommend best practices, target-state architecture, and integration strategies aligned with business and IT goals.

Key Responsibilities • Define and own the enterprise integration strategy, architecture standards, and best practices • Develop and execute the Integration strategy in alignment with business objectives and IT strategy.

• Design and govern API-led, event driven, canonical data integration patterns and resilient integration solutions across ERP and surrounding enterprise systems.

• Lead integration architecture for ERP platform SAP S/4HANA and other applications like AD, UKG, Salesforce, ServiceNow, MES Systems like Camstar/OpCenter and other business applications.

• Leverage Boomi AI for intelligent mapping, transformation and integration acceleration and Identify opportunities for AI-driven design, documentation, monitoring insights and optimization.

• Analyze existing integration landscapes to: o Identify gaps, risks, redundancies, and performance issues o Recommend modernization, optimization, and rationalization strategies • Provide architectural guidance on: o Hybrid integration patterns and solutions during cloud migration phases.

o Design Boomi cloud deployment strategies, ensure high availability and disaster recovery • Establish integration governance including: o Design principles o Naming conventions o Error handling, logging, monitoring, and security standards • Collaborate with business stakeholders, enterprise architects, application teams, infrastructure teams and vendors to align integration solutions with business requirements • Mentor integration developers and technical teams on architecture standards and best practices • Support integration roadmap planning, estimation, and technical decision-making • Ensure integrations comply with security, compliance, and data privacy requirements Required Skills & Experience • 10+ years of experience in enterprise application integration • Strong hands-on and architectural experience with Boomi and at least one other major middleware platform • Proven experience integrating SAP S/4HANA with Salesforce, Web Services, API’s, UKG, MES, and other third-party applications • Strong Expertise in Boomi Atomsphere, Boomi Flows, API Management, Hybrid integration architectures (On Prem, Cloud).

• Expertise in Boomi integrations design, Error handling, Exception Frameworks and logging.

• Strong Knowledge of Atoms, Molecules, Atom clouds and deployment topologies and Proven ability to manage Environment Strategy and reuse the licenses.

• Deep understanding of: o Integration patterns (point-to-point, hub-and-spoke, ESB, API-led, eventdriven) o REST/SOAP APIs, messaging, file-based integrations, and EDI o API Security Patterns (OAUTH2, API Keys, JWT) • Experience assessing legacy integration environments and defining future-state architectures.

• Knowledge of regulatory and audit requirements (SOX, SOC- as applicable).

• Ability to translate business requirements into technical integration designs.

• Excellent documentation, communication, and stakeholder management skills.

• Experience working in large-scale, global enterprise environments.

Candidates will be disqualified if the following criteria are not met:

• Employment Type: No C2C (Corp-to-Corp) or C2H (Contract-to-Hire) arrangements. W2 contract only. No referral fees will be entertained.
• Work Authorization: US CITIZEN and GREENCARD ONLY!!!
• Hybrid - 3 days a week onsite
• Local To San Francisco, CA and Salt Lake City, UT or at least 1 hour drive to San Francisco, CA or Salt Lake City, UT
• 10 years of overall IT experience would be great.
• 3-5 years of Product mgmt Agile experience.
• Knowledge of Cloud and AWS.
• Knowledge of modern integration solutions such as API, IBM ACE, TIBCO.

We are looking for a well-rounded person who has experience working on Agile SCRUM teams, supporting technical products, managing and refining the product backlog, with strong execution skills capable of delivering on-time customer releases and technical capabilities to support customer requirements.

• Bachelor’s degree in Computer Science, Information Systems, Business, Economics, or similar discipline or equivalent work experience

• 3-5 years of experience working in an agile environment.

• Product owner experience, specifically refining and prioritizing the backlog, and writing user stories.

• Experience delivering product features and capabilities.

• Knowledge of Cloud and AWS.

• Knowledge of modern integration solutions such as API, IBM ACE, TIBCO.

• Knowledge of several software development life cycle methodologies; Agile SCRUM is desirable

• Experience with Agile project management tools (Jira, Confluence)

• Strong analytical, teamwork, leadership, critical thinking, multitasking, and time management skills and the ability to influence successfully in a highly matrix or virtual organization

Responsibilities:

• Reviews current internal systems and platforms and makes recommendations to the backlog to implement feature updates or bug fixes

• Facilitates scrum processes, protects the team from interference and helps remove impediments so that the team can deliver sprint goals and PI objectives.

• Researches market trends and creates product requirements documents, which capture business reasons for new ITS products or services

• Establishes core knowledge of industry norms and stays abreast of latest developments

• Understands key technologies and platforms, integration best practices and incorporation of third party APIs and open source/reusable components

• Develops internal relationships with Product Owners to facilitate product implementation throughout other divisions

• Collaborates with cross-functional teams to establish initial product buy-in and with quality assurance and project management to facilitate acceptance testing of releases

• Works with communications to develop user guides, training and training schedules for different stakeholder groups

• Participates in the planning for future changes to products and services

• Analyzes product metrics post release to proactively identify and optimize to user experience and product performance Complexity

• Works with business partners within one department to develop technology solutions that align with business and technical strategies

• Manages one product or service

• Serves as a product team member

Role: Snowflake Architect

Location: Oakland, CA (San Francisco Bay Area)

Employment Type – Contract to Hire

Job Overview

The Data Analytics and Insights team is seeking an experienced and talented Senior Data Engineer to join our growing team of analytics experts. As a key member of our team, you will play an essential role in the design, development, and maintenance of data pipelines, data products, and analytic products in enterprise snowflake. The ideal candidate will have a strong background in data engineering, with specific expertise in Informatica and Snowflake. This role will involve working closely with our business stakeholders, data analysts, and data scientists to ensure the efficient development and management of our data infrastructure.

You will have a unique opportunity to be at the forefront of the utility industry and gain a comprehensive view of the nation’s most advanced smart grid. It is the perfect role for someone who would like to continue to build upon their professional experience and help advance PG&E’s sustainability goals.

Key Responsibilities

• Develop and optimize cloud-based data storage and processing solutions using Snowflake.
• Design, implement, and maintain robust data pipelines and ETL processes
• Collaborate with Federated teams and other data engineers to understand data requirements and deliver high-quality data solutions.
• Ensure data integrity and security across all data workflows and storage solutions.
• Monitor and troubleshoot data pipelines, addressing any issues promptly to ensure the smooth flow of data.
• Develop reusable and modular stored procedures and scripts for data processing.
• Contribute to the development and implementation of data governance and best practices.
• Monitor and troubleshoot data pipelines to ensure reliability and accuracy.
• Implement best practices for data governance, data quality, and metadata management.

Minimum Qualifications

• Bachelor’s or master’s degree in computer science, Engineering, or a related field.
• Minimum of 5 years of experience in data engineering or a related role.
• Proven experience with Snowflake is required.
• Knowledge of data warehousing concepts, dimensional modeling, and performance tuning.
• Hands-on experience with ETL tools (e.g., Informatica, Talend, dbt, or custom ETL frameworks).
• Strong proficiency in SQL and database management.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with version control (Git) and CI/CD for data pipelines.
• Familiarity with Big Data technologies such as Hadoop, Spark, and Kafka is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.

SENIOR ACCOUNT EXECUTIVE, CONSUMER GOODS & SERVICES

WHO WE ARE

Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit

At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our team's well-being and recognize the importance of building strong relationships. That's why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.

Join us for career advancement, innovative solutions, and a supportive environment focused on your success.

JOB DESCRIPTION

As a Senior Account Executive, you are a seasoned sales leader who drives strategic growth, cultivates high-impact client relationships, and accelerates talent development across the market. You consistently deliver top-tier sales performance while mentoring emerging leaders and shaping Apex’s culture. You are a trusted advisor to the District Leader, a key contributor to market strategy, and a catalyst for long-term success.

Strategic Sales Leadership & Client Partnership

• Own and exceed advanced spread goals through strategic account planning, high-level negotiations, and long-term client engagement.
• Lead executive-level client relationships, ensuring deep account penetration and multi-line expansion.
• Serve as a model of consultative selling, influencing client strategy and positioning Apex as a premier partner.

Talent Acceleration & Leadership Development

• Champion the growth of Account Managers and Account Executives by leading advanced training sessions, coaching engagements, and performance reviews.
• Design and deliver strategic enablement programs, including advanced sales workshops and leadership roundtables.
• Partner with leadership to identify high-potential talent and guide succession planning across the market.

Market Strategy & Operational Excellence

• Collaborate with the District Leader on market strategy, forecasting, and operational planning.
• Lead key initiatives such as territory optimization, client segmentation, and competitive analysis.
• Step in as acting market leader when needed, managing team operations and driving alignment across functions.

Culture Stewardship & Organizational Impact

• Shape and reinforce Apex’s leadership culture through team building, recognition programs, and values-driven engagement.
• Influence hiring decisions by partnering with Internal Talent Team to assess and onboard top-tier talent.
• Serve as a cultural ambassador, modeling integrity, accountability, and collaboration.

JOB REQUIREMENTS

• Bachelor’s Degree in Business, Communications, or related field; advanced coursework or certifications in sales, leadership, or business strategy preferred.
• 5+ years of professional sales experience, with demonstrated success in mentoring and leadership.
• Strategic Driver: Demonstrates the ability to align sales execution with long‑term market strategy and broader business objectives.
• Talent Multiplier: Elevates team performance through intentional coaching, constructive feedback, and development of others.
• Culture Architect: Builds and sustains a high‑performance, inclusive, and values‑driven team environment.
• Trusted Advisor: Serves as a reliable partner to leadership, stepping in to lead critical initiatives when needed.
• Hybrid with 2 days in-office

OUR COMPREHENSIVE BENEFITS

• Competitive Salary
• Health, Dental and Vision Insurance
• Health Savings Accounts (HSA) with Employer Contribution
• Flexible Spending Accounts
• Long and Short-Term Disability
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program
• Paid Parental Leave
• Wellness Incentives
• Vacation and Holiday Pay
• 401(k) Retirement Plan with Employer Match
• Employee Stock Purchase
• Training and Advancement opportunities
• Tuition Reimbursement
• Birthdays Off
• Philanthropic Opportunities
• Referral Program
• Partial Gym Membership Paid
• Team Building Events
• Discount Programs

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact

About FalkorDB

FalkorDB is the world’s fastest graph database, engineered for real-time, high-scale enterprise applications. We are the engine behind the next generation of cybersecurity, fraud detection, and AI-driven systems. As we scale our footprint, we are looking for a foundational sales leader to own the Bay Area and drive our enterprise expansion.

The Role

We are seeking an Enterprise Hunter not a "Farmer." You are a high-octane sales professional with a track record of crushing quotas in the deep-tech software space. You don’t just manage a territory; you dominate it.

You will be responsible for navigating complex, technical sales cycles and building strategic partnerships with the most innovative companies in the world. This is a high-impact role for someone who thrives on the hunt and wants to shape the GTM strategy of a category-defining company.

What You’ll Do

• Drive New Business: Execute a ruthless territory plan to acquire "new logo" enterprise accounts across Cybersecurity, Infrastructure, and AI.
• Navigate Technical Cycles: Lead complex, POC-driven sales motions, moving seamlessly between developer-level technical deep dives and executive-level value propositions.
• Multi-Thread Strategic Deals: Build deep relationships with CTOs, VPs of R&D, and Architects to ensure FalkorDB is the standard for their infrastructure.
• Scale the GTM: Partner with Product and Marketing to refine our messaging and contribute to the regional growth playbook.
• Forecast with Precision: Maintain rigorous CRM hygiene and provide predictable revenue forecasting.

What We’re Looking For

• The Track Record: 5+ years of quota-carrying experience in enterprise software, consistently landing in the top 10% of your peer group.
• Technical Fluency: You speak the language of infrastructure, databases, and developer tools. You aren't afraid to get your hands dirty in a discovery session.
• Strategic Agility: Experience managing 6–12 month sales cycles with a "win-fast" mentality.
• The Startup Mindset: You excel in high-accountability, low-bureaucracy environments. You see a lack of process as an opportunity to build one.
• The Network: A pre-existing network within the Bay Area tech ecosystem is a significant advantage.

The "Edge" (Preferred Experience)

• Direct experience selling Graph Technology or high-performance data platforms.
• Background in Open Source business models or hybrid SaaS/On-prem environments.
• Experience at high-growth icons like Neo4j, MongoDB, Snowflake, Redis, or Databricks.

Why FalkorDB?

• Product Superiority: Sell a product with undeniable technical benchmarks and clear market differentiation.
• Uncapped Upside: A competitive compensation plan designed to reward over-achievement.
• Influence: Direct access to founders and the ability to influence the product roadmap.
• Growth: The opportunity to be one of the first boots on the ground in our most critical market.

Job Type: Full-time

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.

What You’ll Be Working On:

• Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
• On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
• Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
• Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

What You’ll Bring to the Team:

• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
• Version Control: Proficiency with Git for code management and collaboration.
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Bonus Points:

• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
• Cloud Expertise: Deep understanding of specific cloud platforms and services.
• Automation Skills: Experience with automation tools and scripting languages.
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

Benefits:

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per pay period

Compensation:

Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

Employment type:

• 
  
• Full time 
  

What you'll be working on:

• 
  
• Managing a patient panel with a broad array of patient needs; conducting a mix of acute, chronic, and well visits
  
• Treating patients in-office or in testing centers as well as conducting occasional tele-health visits
  
• Continuous learning during weekly Clinical Rounds and through other modalities
  
• Ongoing collaboration with in-office teammates via daily huddles, as well as with virtual clinical teams 
  
• Utilization of your specific clinical training and opportunities to perform in-office procedures 
  
• Supervising one or more NP or PA colleagues
  
• Willing to obtain additional state licensure and credentialing for One Medical virtual primary care in additional states
  

Education, licenses, and experiences required for this role:

• 
  
• Enrolled in, or have completed, an accredited Internal or Family Medicine residency program
  
• Practiced at least 2 of the last 5 years in an outpatient primary care setting
  
• Board Certified in Family Medicine or Internal Medicine. If not yet Board Certified, must presently be a Board Eligible Family Medicine or Internal Medicine Resident, or have completed a Family Medicine or Internal Medicine Residency Program within the last calendar year and scheduled to take the next available Board Exam
  
• State licensed in CA, obtained before your One Medical start date
  

One Medical providers also demonstrate:

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• A passion for human-centered primary care 
  
• The ability to successfully communicate with and provide care to individuals of all backgrounds   
  
• The ability to effectively use technology to deliver high quality care
  
• Clinical proficiency in evidence-based primary care
  
• The desire to be an integral part of a team dedicated to changing healthcare delivery
  
• An openness to feedback and reflection to gain productive insight into strengths and weaknesses
  
• The ability to confidently navigate uncertain situations with both patients and colleagues
  
• Readiness to adapt personal and interpersonal behavior to meet the needs of our patients
  

This is a full-time role based in Berkeley, CA at our Shattuck Avenue location. 

One Medical is committed to fair and equitable compensation practices.

The base salary range for this role is $308,700 to $328,000per year based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit assistance may be available for this role.

One Medical offers a robust benefits package designed to aid your health and wellness.  All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today

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• Paid sabbatical for every five years of service
  
• Free One Medical memberships for yourself, your friends and family
  
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
  
• Competitive Medical, Dental and Vision plans
  
• Pre-Tax commuter benefits
  
• PTO cash outs - Option to cash out up to 40 accrued hours per year
  

Protecting your future for you and your family

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• 401K match
  
• Credit towards emergency childcare
  
• Company paid maternity and paternity leave
  
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
  

In addition to the comprehensive benefits package outlined above, practicing clinicians also receive

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• Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
  
• UpToDate Subscription - An evidence-based clinical research tool
  
• Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
  
• Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
  
• Discounted rate to attend One Medical’s Annual REAL primary care conference
  

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  Please refer to the E-Verification Poster and Right to Work Poster for additional information.