Information Technology Jobs in Wheaton, MD

Job Title: Customer Success Manager

Location: US - Remote

OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.

Primary Purpose

This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory.

1. Strategic Account Leadership

* Serve as the primary point of contact for assigned strategic accounts

* Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules

* Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders

* Build multi-level, trust-based relationships anchored in scientific credibility and shared goals

* Identify risks early and drive cross-functional resolution to maintain delivery excellence

2. Growth & Expansion Opportunities

* Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams

* Contribute to the development of long-term partnership and account growth strategies

* Partner with Business Development on renewals, pricing input, and proposal development

* Track and report NRR, account health indicators, and expansion pipeline activity

3. Cross-Functional Partnership

* Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution

* Translate customer insights into actionable product and service improvement recommendations

* Contribute to value stories, case studies, and customer success narratives

* Serve as the internal voice of the customer to support alignment across teams

4. Operational Excellence & Scaling

* Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks

* Build and maintain account health models and standardized reporting dashboards

* Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling

* Support knowledge sharing and onboarding activities as the CS function grows

* Bachelor's/Master's in Life Sciences, Business, or related field.

* 5+ years in customer success, strategic account management, or clinical operations.

* Experience with eClinical or digital health systems.

* Strong communication, stakeholder management, and commercial awareness

Bonus Points

* Experience in ophthalmology clinical research or endpoint services

* Familiarity with eSource, imaging, or certification platforms

* Experience in growth-stage or transformation-focused organizations

* Proficiency with Salesforce or similar CRM platforms

Emmes Group: Building a better future for us all.

OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

#LI-Remote

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*Speak to a recruiter today for more details!

This is a temporary position.

Job Summary

As a Flex Senior Manager, Partner Campaign Reporting, you will play a pivotal role in executing Marriott's Partner Campaign Reporting program. Working under the Sr. Director, Partner Campaign Reporting Strategy, you will be responsible for delivering accurate measurement and insightful reporting to Marriott's advertisers. You will design and execute campaign reporting templates and dashboards, translate business and advertiser needs into actionable insights, and support ongoing measurement and reporting initiatives for key advertising partners.

You will collaborate cross-functionally with internal stakeholders to ensure reporting solutions are aligned with business goals. You will also leverage effective communication skills to translate complex analyses into understandable insights for advertisers. You are naturally curious and stay current on the MarTech/AdTech ecosystem, digital marketing landscape, and emerging measurement methodologies. You are a strategic thinker who consistently elevates your work.

Candidate Profile

Education and Experience Required

• Bachelor's degree in Business, Economics, Marketing, Data Science, or related field.
• 5+ years of experience in digital media or other digital business with a strong analytical background and experience.
• Strong technical and analytical foundation, with experience in data-driven decision-making and marketing analytics.
• Knowledge of measurement and analytics across digital marketing and media channels, including reporting frameworks and analytical models.
• Familiarity with core measurement science concepts, including experimentation and measurement frameworks (A/B testing, matched market, MMM, etc.), statistical sampling techniques and hypothesis testing, power analysis, and synthetic control.
• Familiarity with media channels, marketing technology, marketing operations, audience segmentation, and customer data strategies.
• Proven experience presenting analytical insights and answering all technical/data questions for both technical and non-technical stakeholders.
• Success in running sophisticated business processes across multiple internal teams in a fast-paced environment.
• Strong strategic and critical thinking skills; bias towards data-based decision making with the ability to break down complex problems and formulate plans.
• Excellent decision-making, project management, and communication skills.
• Strong conceptual skills and ability to translate theoretical concepts into analytical or research methodologies and tools.
• Understanding and adherence to the principles of data quality management, Agile, data privacy and modern marketing best practices.

Education and Experience Preferred

• Master's degree in Business, Economics, Marketing, Data Science, or related field.
• SQL and PySpark experience.
• Familiarity with media advertising reporting.

Core Work Activities

Primary Activities

• Drive the execution of Marriott's Partner Campaign Reporting function, including defining key KPIs, designing advertiser reporting templates and dashboards, and managing partner campaign reporting managers.
• Translate campaign and performance data into clear insights and actionable recommendations for advertising partners.
• Support the Sr. Director, Partner Campaign Reporting with the development and execution of the measurement and reporting roadmap.
• Develop and manage partner campaign reporting managers in building reporting capabilities and supporting advertiser analytics requests.
• Work cross-functionally with the Sales & Partnerships team to ensure business needs around measurement and reporting are captured and reflected in standardized measurement and reporting templates.
• Collaborate with internal stakeholders to document and communicate measurement capabilities and deliver customized reporting solutions based on advertiser needs.
• Collaborate with the measurement team to create new analytical models, measurement pipelines, and visualization dashboards / tools.
• Design advertiser specific reporting dashboards and templates, customizing and troubleshooting when needed.
• Answer all advertiser questions around measurement and reporting.
• Regularly validate all Marriott advertiser measurement and campaign performance.

Leverage a data driven approach to evaluate optimization opportunities on reporting capabilities / tools

The pay range for this position is $52.06 to $72.79 per hour.

Flex opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Amazing Patients, Inspiring Careers: CRNACertified Registered Nurse Anesthetist – CRNA – NYP/The OneNewYork-Presbyterian is excited to expand our mission of delivering the highest quality care to Westchester County and surrounding communities.

NYP/The One is a state-of-the-art ambulatory care facility at 1111 Westchester Avenue in White Plains, a center designed to set new standards in patient experience, convenience, and quality care.

Led by top Columbia doctors, this multi-disciplinary facility will offer specialized adult and pediatric care all under one roof.Our CRNAs deliver unparalleled, patient-centered anesthesia to both adult and pediatric patients.

Collaborating closely with surgical teams ensures high-quality anesthesia and analgesia services are delivered within an Anesthesia Care Team model for various procedures, including robotic surgery, general surgery, orthopedics, pediatrics, and endoscopic cases.

Here, you'll enjoy an exceptional work-life balance with flexible scheduling, day shifts only, and no weekends, holidays, or on-call.

Our CRNAs work with manageable and consistent cases, focusing primarily on bread-and-butter procedures and pediatrics.

Equipped with advanced technology, you'll join a dedicated team to ensure the highest surgical success rates and the nation's lowest mortality rate.This is a full-time position at NewYork-Presbyterian/The One.Preferred Criteria:1+ year of experience as a Certified Registered Nurse AnesthetistDoctor of Nursing Practice (DNP or DNAP)Required Criteria:Certification as a Nurse AnesthetistMaster of Science in NursingCurrent New York State RN license (or willingness to obtain)BCLS, ACLS, and PALS certificationsJoin a healthcare system where employee engagement is at an all-time high.

Here we foster a culture of respect, belonging, and inclusion.

Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.

Start your life-changing journey today.Please note that all roles require on-site presence (variable by role).

Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.__________________2024 "Great Place To Work Certified"2024 "America's Best Large Employers" – Forbes2024 "Best Places to Work in IT" – Computerworld2023 "Best Employers for Women" – Forbes2023 "Workplace Well-being Platinum Winner" – Aetna2023 "America's Best-In-State Employers" – Forbes"Silver HCM Excellence Award for Learning & Development" – Brandon Hall GroupNewYork-Presbyterian Hospital is an equal opportunity employer.Salary Range:$270,000-$335,000/AnnualIt all begins with you.

Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure.

Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person.

Join our team and discover where amazing works.

Berkel & Company Contractors, Inc. is seeking a Survey Technician for our regional office located in Silver Spring, MD. This field-based position will support projects related to Auger Pressure Grouted Piling, Displacement Piling, Driven Piling, Pressure Grouting, Sheeting and Shoring, Ground Improvement and Micro Piling located across the Mid-Atlantic. This position ensures all required layout and as-builts for a given project are performed accurately and promptly to support Berkel’s ongoing projects. Our survey technicians are expected to have competent technical knowledge and strong attention to detail.

This position offers the opportunity for growth into quality control supervisory roles.

Responsibilities include, but are not limited to:

• Compute coordinates for use in layout.
• Perform field layout and as-builts.
• Preparation of detailed as-built reports.
• Coordinate with project managers and superintendents to ensure accurate and timely completion of survey tasks.
• Perform analysis of survey data and assist in the resolution of any discrepancies in measurements or documentation.
• Review and cross checking of shop drawings and contract drawings, including but not limited to structural, architectural, and civil drawings.

Qualifications:

• Bachelor’s or Associate’s degree in a technical field preferred.
• Professional Land Surveying License preferred but not required.
• 2+ years’ experience as a Survey Technician or in a similar role.
• Experience in preparing survey documents and conducting fieldwork.
• Experience with industry software, including but not limited to, AutoCAD, Revit, Bluebeam, and Microsoft Office programs.
• Ability to utilize survey equipment and technology effectively.

Compensation:

• Based on experience.

EOE/Minorities/Females/Veterans/Disability (Compliant with the new VEVRAA and Section 503 rules)

This is a temporary position. The FLEX Manager, Credit Card Acquisitions, will support the U.S. Credit Card team to grow Chase cobranded credit cards, by coordinating and executing marketing campaign launches and calendars across Marriott digital channels, including website, mobile, email, paid media, and hotel properties. This role will collaborate closely and frequently with internal stakeholders, bank partners, and external agencies to optimize campaign performance and reach credit card sign-up goals. This position reports to the Sr. Director of Card Acquisitions.

Education and Experience Required

• Bachelor's degree in Marketing, Business, Hospitality or related field; or equivalent experience.
• 2+ years of professional experience
• Strong project management skills and exceptional attention to detail
• Excellent written and verbal communication skills

Experience Preferred

• Background in consumer marketing and campaign execution
• Experience with cross-functional teams, complex organizations and high-impact projects
• Strong relationship management skills (experience working with external partners is a plus)
• Ability to work independently while maintaining a team-first mindset, contributing effectively to both individual tasks and collaborative goals

Execute Marketing Campaigns for Chase Cobrand Credit Cards

• Support acquisitions marketing efforts for Chase cobrand credit cards, across internal and external channels, including web, mobile, e-mail, paid media, advertising, Direct Mail, PR and on property
• Develop marketing briefs utilizing Adobe Workfront and manage campaign calendars and deliverable due dates
• Manage ad-hoc marketing projects as needed, including supporting new card launches or card enhancements
• Coordinate and collaborate with external bank partner, agencies, and internal stakeholders, to execute marketing strategy and initiative prioritization
• Track performance of key initiatives and maintain reporting

Technology and Capabilities Innovations

• Support technology innovations that improve efficiency and customer experience and engagement
• Work with internal teams, agencies and bank partners to coordinate and execute ongoing testing roadmap
• Support digital placement optimizations and expansion, throughout the customer journey
• Manage creative timelines and bank approvals
• Coordinate audience targeting efforts with internal stakeholders
• Partner with internal stakeholders to maintain offer setups, determine priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule
• Monitor and evaluate competitive landscape, emerging technologies and market movement

Media / Advertising / PR

• Support awareness and acquisitions marketing efforts, executing multi-million dollar marketing plan
• Coordinate media and PR roadmap and manage calendar deliverables
• Assist in creative development and work with internal teams, bank partners, and agencies to coordinate creative logistics, reviews, and deployment

Additional Responsibilities

• Monitor, evaluate, and ensure flawless end-to-end customer experience across multiple channels and touchpoints using Adobe Analytics and internal reporting
• Leverage customer insights to inform and optimize program messaging and refine customer experience
• Monitor and evaluate competitive landscape, industry trends, developments including those in payments, credit cards, emerging technology, and loyalty marketing
• Inform and/or update leaders on relevant information in a timely manner
• Manage time effectively and present ideas, expectations and information in a clear and persuasive manner

Use problem solving methodology for decision making

The pay range for this position is $44.90 to $57.93 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

As an Investigator with the Intelligence Solutions team, you leverage your experience to proactively conduct research, analyze data, write reports, and present your investigative findings to both team members and customers. You are confident in advocating for the Chainalysis mission of bringing trust to blockchains and are proficient in leveraging our tools and data to develop insights into illicit activity trends in cryptocurrency and their impact on our customers. By collaborating with team members across Chainalysis, you will help support the most intricate financial crime investigations to meet and exceed customer expectations.

In this role, you will:

• Collaborate with team members and across Chainalysis to support complex cryptocurrency investigations
• Provide investigative and analytic support for technical and highly sensitive investigations and initiatives pertaining to blockchain technologies and cryptocurrency-based crime
• Conduct research and data analysis, author investigative reports, and present those findings to team members and customers
• Review the adequacy and completeness of investigations and the data collection methods to determine the authenticity, accuracy, and relevance of that dataresulting in more thorough investigations and analytic assessments
• Evangelize the Chainalysis mission of bringing trust to blockchains, becoming an expert in using our tools and data to generate insights on illicit activity trends in crypto and their impact on our customers

We're looking for candidates who have:

• An active U.S. Government Top Secret/Sensitive Compartmentalized Information (TS/SCI) security clearance with polygraph
• Familiarity with Chainalysis Reactor and data (or similar industry products) and experience with cryptocurrency tracing and blockchain technology
• Previous intelligence analysis experience conducting complex financial crime or cyber-related investigations for the U.S. federal government
• A degree in cybersecurity, intelligence, criminal justice, forensic accounting, data analysis, or similar subjects
• Experience conducting open source research using public information and private databases
• Proficiency in reporting on complex topics
• An interest in and/or passion for blockchain/cryptocurrency technology

Nice-to-have qualities and skills:

• Previous professional or personal experience in the DeFi space
• Working knowledge of (or proficiency in) SQL and Python

This position is ineligible for visa sponsorship. The Investigator filling this role must be available to be present at a customer site up to five days per week. Due to the nature of the work performed, U.S. Citizenship is required.