Information Technology Jobs in Walled Lake, MI

Company Description

National Technology Management (NTM) has been delivering AI-driven Managed IT and Cybersecurity solutions since 1997. With a focus on innovation, commitment, and excellence, NTM protects organizations against accelerating cyber threats through 24/7 managed cybersecurity and proactive threat detection. By utilizing AI-powered tools, automation, and streamlined solutions, NTM helps businesses elevate efficiency, drive revenue growth, and optimize technology performance while minimizing risk. Headquartered in Franklin, MI, NTM partners with multi-location businesses and compliance-focused industries that prioritize measurable outcomes and technological optimization.

Service Delivery Manager (SDM)

Reports To: Integrator / COO

Environment: Mid-Market / Enterprise MSP (Multi-client, SLA-driven operations)

Direct Reports: Service Desk Lead, Project Manager / Delivery Lead, Field Service Technicians

Position Summary

The Service Delivery Manager (SDM) is responsible for end-to-end IT service delivery across a mid-market/enterprise MSP environment. This role ensures consistent SLA performance, operational stability, and high-quality customer experience across all managed accounts.

The SDM acts as the primary operational owner of service health—balancing people leadership, escalation management, process discipline, and cross-functional coordination with engineering and project delivery teams.

A key expectation of this role is driving continuous optimization through automation, tooling, and AI enablement to improve efficiency, scalability, and service quality.

This is a highly visible leadership role requiring strong structure, calm decision-making, and the ability to drive accountability across technical and service teams.

Core Responsibilities

Service Delivery & SLA Performance

• Own day-to-day MSP service performance across all clients
• Monitor SLA adherence, ticket aging, backlog health, and service quality metrics
• Leverage dashboards, analytics, and AI-driven insights to proactively identify risks and trends
• Drive continuous optimization of service workflows to improve resolution speed and efficiency
• Serve as final escalation point for service-related issues

Customer Experience & Escalations

• Ensure consistent, predictable, high-quality customer experience
• Lead resolution of high-severity escalations with urgency and professionalism
• Utilize automation and knowledge systems to improve response consistency and speed
• Ensure all escalations are properly documented, resolved, and communicated
• Partner with Account Management on QBRs and strategic client reviews, incorporating service insights and improvement opportunities

Team Leadership & Accountability

• Lead and develop Service Desk, Field Technicians, and Project/Delivery resources
• Drive adoption of automation tools and AI-assisted workflows within the service team
• Conduct regular 1:1s, performance reviews, and coaching sessions
• Build a culture of accountability, continuous improvement, and operational excellence
• Enable teams to reduce manual effort through standardization and intelligent tooling

Operational Excellence, Automation & Process Governance

• Enforce SOPs, runbooks, security policies, and documentation standards
• Identify and eliminate inefficiencies through process optimization and automation
• Maintain PSA hygiene (time entry accuracy, ticket classification, billing integrity)
• Own service cadences including daily huddles and weekly operations reviews
• Continuously improve service delivery processes with a focus on scalability and repeatability
• Champion the use of AI and automation to reduce ticket volume, accelerate resolution, and improve consistency

Engineering & Cross-Functional Coordination

• Partner with Engineering leadership to ensure service stability and support alignment
• Collaborate on automation initiatives, platform optimization, and tool stack effectiveness
• Coordinate on incident response, platform health, and technical debt reduction
• Identify opportunities for AI, scripting, and workflow automation to improve service delivery efficiency
• Ensure engineering resources supporting service delivery are effectively prioritized

Onboarding & Project Oversight

• Ensure new client onboarding is consistent, predictable, and well-executed
• Incorporate automation and standardized processes into onboarding to reduce variability and risk
• Oversee Project/Delivery function to ensure:
• On-time implementation
• Clear communication
• Margin protection
• Minimal post-onboarding escalations
• Continuously refine onboarding to reduce manual effort and improve speed to steady state

Capacity, Optimization & Resource Planning

• Manage staffing levels and resource allocation across service teams
• Use data, forecasting, and automation to optimize resource utilization
• Proactively address workload imbalances and capacity constraints
• Improve efficiency through workload distribution, tooling, and process improvements
• Ensure service coverage aligns with SLA requirements and organizational growth

Key Performance Indicators (KPIs)

• SLA compliance rate
• Ticket backlog health & aging metrics
• Escalation frequency and resolution time
• Onboarding success rate
• Customer satisfaction (CSAT/NPS)
• PSA data accuracy and operational compliance
• Automation adoption rate and efficiency gains (e.g., reduced ticket volume, improved resolution time)

Ideal Candidate Profile

• Calm, structured leader who performs well under pressure
• Strong operational and process discipline mindset
• Data-driven decision maker with strong analytical instincts
• Experience driving automation, process optimization, and AI adoption in service environments
• Proven ability to lead technical and service delivery teams
• Excellent communicator and trust-builder with clients and internal teams
• Experienced in MSP, IT services, or enterprise IT operations environments

Job Title: Techno-Functional Consultant – Digital Communication Platforms (AEM)

Location: Northville, MI (Onsite)

Duration: Long Term Contract

Role Overview

We are seeking a Techno-Functional consultant to support and enhance enterprise digital communication platforms while bridging business communication teams and IT. The role focuses on platform operations, troubleshooting, and delivery support across tools such as Adobe Experience Manager (AEM), SharePoint, Workvivo, and enterprise distribution platforms.

This position requires a hands-on techno-functional professional who can work closely with communications teams, infrastructure teams, and vendors to ensure reliable platform performance and smooth delivery of internal communication initiatives.

Key Responsibilities

• Act as the primary techno-functional contact for communication platforms including AEM, SharePoint, Workvivo, and distribution systems

• Support content publishing, platform configuration, and troubleshooting within AEM and related digital platforms

• Assist with testing and execution of communication initiatives such as town halls, internal broadcasts, and email distributions

• Work with Infrastructure and IT teams to resolve technical issues impacting communication platforms

• Monitor and support distribution list reliability and message delivery issues

• Assist with platform integrations and vendor coordination where required

• Support the technical setup and onboarding of communication tools or applications

• Help document and maintain platform usage guidelines and operational playbooks

• Identify opportunities to leverage automation or AI-enabled tools to improve communication workflows

• Collaborate with business teams to translate communication requirements into technical actions

Required Skills

• 5–8+ years of experience in digital platforms, enterprise communication systems, or web content platforms

• Hands-on experience with Adobe Experience Manager (AEM)

• Experience working with SharePoint or enterprise intranet platforms

• Familiarity with internal communication tools such as Workvivo, intranet platforms, or collaboration tools

• Experience supporting enterprise email distribution systems or internal communication platforms

• Ability to troubleshoot platform issues and coordinate with infrastructure or vendor teams

• Strong collaboration skills to work across business and technical teams

Preferred Experience

• Exposure to Adobe Experience Cloud ecosystem

• Familiarity with enterprise communication or employee engagement platforms

• Experience supporting digital communication events or internal broadcasts

• Exposure to AI tools or automation used in digital communication workflows

Ideal Candidate

A hands-on techno-functional professional who enjoys working at the intersection of business communications and enterprise technology, ensuring that communication platforms operate reliably and support business needs effectively.

Job Title– Electrical Engineer (DRE)

Location: Novi, Michigan, USA

Job-Type: Full-Time

Job Summary

The Electrical Distribution System (EDS) Components Design Responsible Engineer (DRE) is responsible for the design, development, validation, and release of electrical distribution system components for Scout Motors’ all-electric pickup trucks and SUVs. The role involves managing component design from concept through production launch, collaborating with internal teams and suppliers, and ensuring compliance with safety regulations and engineering standards.

Key Responsibilities

1. Component Design and Development

• Design and develop all EDS components including:
• Shields
• Troughs
• Grommets
• Connectors and terminals
• Power distribution components
• Manage the full product lifecycle from concept design (clean-sheet development) through virtual development, testing, validation, and manufacturing launch.

2. Technical Specification & Sourcing Support

• Collaborate with Purchasing and Finance teams to develop detailed technical specifications.
• Support the quotation and sourcing process for EDS components.
• Work closely with suppliers to ensure components meet cost, timing, and quality targets.

3. Standards and Component Library Development

• Develop and maintain a standardized library of core EDS components aligned with global Volkswagen Group standards.
• Ensure components can be effectively integrated into vehicle wiring harness and power distribution systems.

4. Cross-Functional Collaboration

• Partner with VW Group module owners, internal engineering teams, and external suppliers to define and release EDS components.
• Foster a collaborative, high-performance engineering culture within the team.

5. Verification and Validation

• Conduct virtual simulations and physical testing for component verification.
• Participate in field testing and product validation activities to confirm performance and reliability.

6. Compliance and Safety

• Ensure all designs meet automotive safety standards and U.S. government regulatory requirements.
• Apply Six Sigma methodologies to improve product quality and solve engineering problems.

7. Manufacturing and Production Support

• Contribute to the design and development of production facilities for Scout electric vehicles.
• Support the transition of components from development to mass production launch.

8. Continuous Improvement

• Monitor consumer experience and feedback to identify potential system improvements.
• Proactively recommend enhancements to EDS systems and components.

Required Qualifications

Education

• Bachelor’s or Master’s degree in:
• Electrical Engineering
• Mechanical Engineering
• Systems Engineering
• Or a related engineering field.

Experience

• Minimum 5+ years of experience in:
• Electrical wire harness design
• Power distribution components design and release
• Automotive product development processes including design, testing, and production launch.

Technical Skills

• Strong expertise in:
• Wire harness component design
• Power distribution systems
• Six Sigma problem-solving methodology
• Familiarity with Computer-Aided Engineering (CAE) tools or relevant simulation technologies.

Job Title– Electrical Engineer

Location: Novi, Michigan, USA

Job-Type: Full-Time

Job Summary

The Electrical Distribution System (EDS) Components Design Responsible Engineer (DRE) is responsible for the design, development, validation, and release of electrical distribution system components for Scout Motors’ all-electric pickup trucks and SUVs. The role involves managing component design from concept through production launch, collaborating with internal teams and suppliers, and ensuring compliance with safety regulations and engineering standards.

Key Responsibilities

1. Component Design and Development

• Design and develop all EDS components including:
• Shields
• Troughs
• Grommets
• Connectors and terminals
• Power distribution components
• Manage the full product lifecycle from concept design (clean-sheet development) through virtual development, testing, validation, and manufacturing launch.

2. Technical Specification & Sourcing Support

• Collaborate with Purchasing and Finance teams to develop detailed technical specifications.
• Support the quotation and sourcing process for EDS components.
• Work closely with suppliers to ensure components meet cost, timing, and quality targets.

3. Standards and Component Library Development

• Develop and maintain a standardized library of core EDS components aligned with global Volkswagen Group standards.
• Ensure components can be effectively integrated into vehicle wiring harness and power distribution systems.

4. Cross-Functional Collaboration

• Partner with VW Group module owners, internal engineering teams, and external suppliers to define and release EDS components.
• Foster a collaborative, high-performance engineering culture within the team.

5. Verification and Validation

• Conduct virtual simulations and physical testing for component verification.
• Participate in field testing and product validation activities to confirm performance and reliability.

6. Compliance and Safety

• Ensure all designs meet automotive safety standards and U.S. government regulatory requirements.
• Apply Six Sigma methodologies to improve product quality and solve engineering problems.

7. Manufacturing and Production Support

• Contribute to the design and development of production facilities for Scout electric vehicles.
• Support the transition of components from development to mass production launch.

8. Continuous Improvement

• Monitor consumer experience and feedback to identify potential system improvements.
• Proactively recommend enhancements to EDS systems and components.

Required Qualifications

Education

• Bachelor’s or Master’s degree in:
• Electrical Engineering
• Mechanical Engineering
• Systems Engineering
• Or a related engineering field.

Experience

• Minimum 5+ years of experience in:
• Electrical wire harness design
• Power distribution components design and release
• Automotive product development processes including design, testing, and production launch.

Technical Skills

• Strong expertise in:
• Wire harness component design
• Power distribution systems
• Six Sigma problem-solving methodology
• Familiarity with Computer-Aided Engineering (CAE) tools or relevant simulation technologies.

Job Title: Hardware Technician

Location: Novi, MI

Position Summary

We are seeking a detail-oriented and technically skilled Hardware Technician to support hardware setup, maintenance, and testing activities . The ideal candidate will have hands-on experience with electronic hardware installation, troubleshooting, and diagnostic tools, and will work closely with engineering teams to ensure efficient and safe operation of hardware test systems.

Key Responsibilities

• Install, wire, and configure hardware test benches in accordance with engineering specifications and safety standards
• Perform routine maintenance, troubleshooting, and repair of test bench components and related equipment
• Collaborate with engineering teams on hardware integration, diagnostics, and test setup activities
• Maintain and manage inventory of tools, hardware components, and test equipment
• Accurately document procedures, system configurations, and maintenance records
• Support calibration processes and functional verification of test systems
• Ensure compliance with laboratory safety regulations and maintain a clean, organized work environment

Required Qualifications

• Associate’s degree or certification in Electronics, Electrical Engineering Technology, or a related technical field
• Minimum of two (2) years of experience in hardware setup, electronics assembly, or laboratory support environments
• Hands-on experience with wiring, soldering, and electronic diagnostic equipment (e.g., multimeters, oscilloscopes)
• Strong troubleshooting and problem-solving skills
• High level of attention to detail and commitment to quality standards
• Ability to work independently as well as collaboratively within cross-functional teams

Preferred Qualifications

• Experience working in automotive or electronics testing environments
• Familiarity with lab safety standards and calibration procedures

Remora is hiring a Director of Project Execution. This individual will manage customer deployments of Remora’s carbon capture systems, guiding projects from planning through commissioning. The Director of Project Execution will be both a project driver and a customer advocate, ensuring deployments are safe, efficient, and aligned with customer needs, while also identifying opportunities for expanded partnerships.

We’re a 50-person climate tech startup based in Detroit, MI. We're building a device that captures a semi-truck’s carbon emissions directly from the tailpipe. We'll sell the CO2 to end-users, and share that revenue with our customers, so our device will create a new revenue stream while reducing their emissions.

We've signed up some of the largest companies in the world to pilot our technology, including iconic multibillion-dollar brands, top trucking companies, and some of the most recognizable Fortune 100 companies. We’ve raised multiple rounds of funding from top investors like Lowercarbon Capital, Union Square Ventures, First Round Capital, Y Combinator, and Valor Equity Partners.

Responsibilities

Plan & Develop

• Lead permitting and regulatory approval processes for customer sites.
• Coordinate with AE firms and engineers to design layouts, infrastructure, and system integration plans.
• Develop site plans and training procedures for site operations and maintenance.
• Support business development by identifying opportunities during planning to deepen customer partnerships.

Execute

• Manage deployment activities end-to-end, from permitting through construction, installation, and commissioning.
• Oversee contractors, vendors, and site partners to ensure scope, schedule, and budget targets are met.
• Identify risks early and implement mitigation strategies to avoid project delays or cost impacts.
• Travel frequently to customer sites to oversee execution and resolve challenges.
• Share customer insights with commercial teams to support account growth and expansion.

Collaborate

• Serve as the day-to-day customer-facing contact for deployment projects, providing regular updates and progress reports.
• Partner with internal engineering, EHS, and commercial teams to ensure deployments meet technical and safety standards.
• Work with municipalities, contractors, and regulators to coordinate permitting, construction, and inspections.

Grow

• Help develop scalable processes and playbooks for deployment that can be applied across multiple customer projects.
• Provide resources and training to ensure customers and partners are confident in operating deployed systems.
• Support customer success efforts by surfacing opportunities for long-term engagement and repeat deployments.

Design

• Contribute to process improvements by documenting lessons learned and standardizing practices.
• Ensure technical requirements are aligned with both customer needs and regulatory frameworks.
• Help optimize site deployment models for efficiency and repeatability.

Requirements

• 5–7+ years of experience in project/program management, ideally in energy, infrastructure, or industrial deployments.
• Experience managing contractors, vendors, and cross-functional teams.
• Strong customer-facing skills with a proven ability to build trust and manage expectations.
• Business development mindset, with the ability to identify and surface opportunities for account growth.
• Knowledge of permitting, construction, and system integration (mechanical/electrical).
• Excellent communication, organizational, and problem-solving skills.
• Ability to travel 50%+.

Here’s what we value:

• Mission First: We are laser-focused on our mission. We have chosen to take on the defining challenge of our time, and we don’t shy away from the hard decisions required to put our mission first, no matter how tough. The world needs our technology and it won’t happen any time soon if we don’t make it happen. We are a low-ego team, and we prioritize the mission over our self-interest. We think strategically with an eye to the long term, and we clearly separate what must be done well now, and what can be improved later, despite ambiguity.
• Burning Urgency: Our hard-core intensity and work ethic match the crisis we’re in. We have a strong bias toward action, and we execute with focus and speed. In the absence of guidance, we take charge, lead our teammates, and accomplish our goals. We aren’t afraid to change course when something isn’t working, and we find solutions even when it seems like there are none. We are cool under pressure, and our quiet determination and drive are unwavering. We relentlessly push ourselves and each other to improve. We don’t accept adequate performance. Excellence is the expectation. Many would say our standards are unreasonably high, and many would say our goals are unreasonably bold, but we are hungry to be exceptional. We will never give up, no matter what. If we get knocked down, we get back up, every time. We will not fail.
• Uncompromising Honesty: We are always honest with ourselves, our teammates, our customers, our investors, our suppliers, our communities, and all of our partners, especially about what’s not going well and what we don’t know. When we see issues, risks, or challenges, we speak up, and when we make mistakes, we admit them proactively and take full accountability. We challenge others directly when we disagree, even when it’s uncomfortable, and we seek this uncompromising honesty from others.
• Treat People Exceptionally Well:We care intensely about everyone who is on this mission with us, and our standard is exceptional respect for our teammates, partners, and communities. Teammates who bring different perspectives and backgrounds are essential to our success, and we empower everyone to share their voice. We listen to truly understand. We constantly encourage and help our teammates, and inspire each other with our enthusiasm and optimism.
• Joyful Curiosity: We love to learn, and we learn quickly. We explore the unknown with wonder and excitement. We reason from first principles. We generate original ideas with an open mind and test them quickly in the real world. We take risks and adapt as we discover more. We explore many ideas in parallel, and we don’t count on a silver bullet solution. We share our ideas freely with our teammates. We are skeptical about conventional wisdom, and we question every assumption and requirement. We are always looking for ways to simplify. We are rigorous and attentive to detail. We are eager to understand all aspects of our business and technology, and we contribute effectively outside our individual specialties. We never stop learning.

Logistics:

• Location: Wixom, MI
• Start date: Immediately

Compensation and Benefits:

• Salary: $180,000 - $220,000
• Competitive Stock Options
• Healthcare (Aetna)
• Retirement (401k)
• Student loan assistance
• Three Weeks of paid time off
• Eleven Holidays off
• Dependent care assistance (childcare or eldercare)
• Parental leave
• Unlimited sick and compassionate leave
• Employee development and coaching
• Office setup (remote) or relocation (in-person) stipend

Studies show that many qualified candidates hesitate to apply unless they meet every listed qualification. If you’re enthusiastic about this role—even if you don’t meet every requirement—we encourage you to apply. We’re most excited to work with people who learn quickly and want to tackle the climate crisis.

Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.

At Ciena Healthcare, we take care of you too, with an attractive benefit package including:

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  Competitive pay

  
  
  
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  Life Insurance

  
  
  
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  401K with matching funds

  
  
  
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  Health insurance

  
  
  
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  AFLAC

  
  
  
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  Employee discounts

  
  
  

You will join an experienced, hard-working team that values communication and strong teamwork abilities.

Responsibilities

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  Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.

  
  
  
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  Reviews and implements all nursing procedures and systems.

  
  
  
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  Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff.

  
  
  
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  Uses a systematic approach in the nursing process to provide individualized nursing care.

  
  
  
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  Contributes to the guest assessments (MDS/CAA’s) and the development and implementation of a plan of care.

  
  
  
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  Evaluates guests’ responses to nursing interventions.

  
  
  
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  Understands the rational for the use of medications and treatments and correctly administers as needed.

  
  
  

Qualifications

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  Current state Registered Nurse (RN) license required

  
  
  
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  Current CPR certification and additional certification in a nursing specialty desired

  
  
  
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  Management or supervisor experience in long-term care or geriatric nursing preferred

  
  
  

About Ciena Healthcare

Ciena Healthcare is Michigan’s largest provider of skilled nursing and rehabilitation care services.

We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!

IND123

Border Patrol Agent (BPA) Entry Level

NEW RECRUITMENT AND RETENTION INCENTIVES!

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, and job stability, now is the time to make your move. U.S. Border Patrol (USBP), within the U.S. Customs and Border Protection (CBP), is hiring immediately for these full-time, entry-level, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits

Annual Base Salary for newly appointed BPAs varies per grade, as follows:

GL-5/GL-7 $49,739 - $89,518 per year

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.