Information Technology Jobs in St Charles, MO

Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.

About the Role

As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.

Responsibilities

• Help Desk Support:
• Respond promptly to incoming technical support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
• Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
• End-User Assistance:
• Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
• Educate users on basic IT concepts and best practices to prevent recurring issues.
• Ensure a positive customer experience by providing empathetic and courteous service.
• Software and Application Support:
• Install, update, and configure software applications and operating systems for end-users.
• Troubleshoot software-related issues, including application errors and compatibility problems.
• Collaborate with other teams for advanced software support and escalation.
• Hardware Support:
• Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
• Coordinate hardware repairs and replacements when necessary.
• Maintain an accurate inventory of hardware assets.
• Network Support:
• Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
• Escalate complex network issues to the appropriate team for resolution.
• Documentation and Knowledge Sharing:
• Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
• Document common issues and resolutions to expedite future problem-solving.
• User Training:
• Conduct user training sessions on IT tools, security awareness, and best practices.
• Provide guidance on password management and security protocols.
• IT Policy Adherence:
• Ensure end-users adhere to IT policies and security protocols.
• Report any potential security breaches or policy violations promptly.
• Continuous Improvement:
• Participate in team meetings and share insights for improving the Help Desk support process.
• Stay updated on the latest IT trends and technologies through training and self-study.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in technical support, particularly in a Help Desk environment.
• Strong knowledge of Windows operating systems.
• Familiarity with common software applications, productivity tools, and collaboration platforms.
• Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
• Exceptional communication and customer service skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.

• Monitor the operation of the sanitation department to ensure compliance with company standards, procedures, safety, and sanitation regulations.
• Maintain staffing levels to meet business need.
• Assists Food & Beverage Director in establishing budget goals and objectives and monitoring financial aspects of the department.
• Calculate, analyze, and minimize labor costs.
• Responsible for personnel-related matters including but not limited to interviewing, hiring, scheduling, training, coaching, evaluating, promoting, counseling, and discharging.
  
  

• One year certificate from college or technical school or three to six (3 to 6) months of related experience and or training, or combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to read and interpret documents and write routine reports and correspondence.
• Ability to calculate basic math.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must have strong communication and interpersonal skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.
  
  

• Responsible for maintaining, developing, and growing books of business through outbound calls, direct mail, telemarketing, e-mail, texts, and personal contact.
• Builds relationships with target guests through various systems and logs contacts in the designated CRM system.
• Handles and resolves guest inquires and addresses guest complaints in a timely, polite, and professional manner.
• Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances.
• Knowledgeable of all casino events, upcoming special events and promotions and entertainment across all Boyd Gaming properties.
• Must be familiar with all casino activities and exhibit expert knowledge of the Boyd Rewards loyalty program.
• Ensures guests are aware of events and supports execution through attendance and follow-up. Provides timely, accurate information.
• Effectively communicates department activities with other departments.
• Leverages property amenities/programs to targeted players.
• Arranges accommodations and amenities (i.e., shows, hotel, restaurant, and transportation, etc.).
• Provides complimentary items according to established guidelines and sound business practices.
• Utilizes casino systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
• Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.
• Collaborates with workgroups and all support departments to ensure player satisfaction.
• Follows up with guests after visits to ensure satisfaction and resolve any concerns.
• Work with internal teams to troubleshoot issues with online bookings and player account management.
• Identifies methods to increase efficiencies. Quickly identifies problems and works towards creative solutions to improve service and the overall guest experience.
• Responsible for maintaining goodwill with all guests.
• Maintains confidentially of all players accounts.
• Maintains security and confidentiality of files, records, and lists.
• Works with team members to achieve common goals.
• Complies with state and local regulatory requirements.
• Perform other incidental and related duties as requested and assigned.
• Performs other duties as assigned by management
  
  

• BS in Business or Marketing preferred; significant recent and relevant work experience may be substituted
  
  

• 2 years prior experience with casino and hotel, customer service, host or VIP guest experience
• Highly proficient with Microsoft Office
• CRM experience
• Comfortable selling and building relationship via verbal and written communications including email and text messaging
• Strong attention to detail, ability to identify critical issues and opportunities, evaluate options and suggest solutions
  
  

• Must be able to handle multiple projects and meet deadlines in a fast-paced environment
• Must be resourceful, organized and detail-oriented
• Must demonstrate ability to concentrate, analyze, and resolve complex problems
• Ability to complete assigned duties and responsibilities within timeframes provided.
• Excellent verbal and written communication skills.
• Must respond quickly and effectively to changing business environment.
• Compliance with Internal Controls and policies as required
• Flexible working days and hours required
  
  

• The Diswasher (Steward) will maintain sanitation levels.
• This position requires considerable physical activity on a continuous basis throughout the shift including working in confined spaces and awkward positions, requiring standing, crouching, kneeling, stooping and reaching overhead.
• The Diswasher (Steward) has the ability to comprehend product labeling instructions to enable the safe application of products.
• Maintain inventory of supplies needed to perform job function.
• The Diswasher (Steward) will insure the cleanliness of all floors, walls, dishes, pots, etc.
• Insure “Wet Floor” signs and other markers are used.
• The Diswasher (Steward) will make sure kitchen workers have and use the proper equipment necessary for the job (gloves, goggles, chemicals, etc.).
• Insure that all equipment functions properly.
• The Diswasher (Steward) will always conduct oneself in a manner that reflects a positive professional image.
• Assist in training all kitchen workers in all aspects of safety.
• The Diswasher (Steward) will train kitchen personnel on proper chemical usage and safety applications.
• Maintain the levels and standards of cleanliness and safety set by Ameristar Casino St. Charles and the Health Department.
• The Diswasher (Steward) will have the ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 50 lbs on occasion.
  
  

• 1 (one) year kitchen cleaning experience.
• Flexible to work any day, any shift.
• Familiar with the handling of cleaning chemicals and compounds
• Familiar with cleaning of all types of kitchen equipment.
• Ability to successfully complete the Serve Safe training class
• Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions
• Must successfully pass background check
• Must successfully pass an alcohol and drug screening
• Must be 18 years of age
• Delivers superior internal and external guest service in Boyd Style.
  
  

• The Cook will create order lists for recipe preparations.
• Communicate clearly with other Cooks and Sous Chefs.
• The Cook will train lower level Cooks how to properly use equipment.
• Read recipes and gather all necessary items for recipe execution.
• The Cook will cook, prepare, dish-up and assemble all food for the outlet.
• Adhere to control procedure for food cost and quality.
• The Cook will perform all assigned side work to include replenishing/restocking work station with supplies.
• Check station before, during and after shift for proper set-up and cleanliness.
• The Cook will organize and prioritize work, and meet deadlines.
• Work the line in different locations i.e. Sauté, Broiler, Appetizer, Pantry, Pasta, Grill etc.
• The Cook will prepare hot and cold sauces.
• Work with small, delicate, and sensitive equipment (knives) requiring fine finger dexterity.
• The Cook will operate kitchen equipment including slicer, steamer, deep fryer, ovens, broiler, grill, mixer, braise, kettle, and flat top.
• Grasp, bend, lift and/or carry, or otherwise, move or push goods weighing a maximum of 150 lbs.
• The Cook will perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
  
  

• One (1) year minimum experience in food preparation and food knowledge
• No schooling is required but culinary education is encouraged
• Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions
• Must successfully pass background check
• Must successfully pass an alcohol and drug screening
• Must be 18 years of age
  
  

• The Cook will prepare all food items according to standard recipes and menu to ensure consistency of product to Guests.
• Always conduct oneself in a manner that reflects a positive and professional image.
• The Cook will create order lists for recipe preparations.
• Communicate clearly with other Cooks and Sous Chefs.
• The Cook will train lower level Cooks how to properly use equipment.
• Read recipes and gather all necessary items for recipe execution.
• The Cook will cook, prepare, dish-up and assemble all food for the outlet.
• Adhere to control procedure for food cost and quality.
• The Cook will perform all assigned side work to include replenishing/restocking work station with supplies.
• Check station before, during and after shift for proper set-up and cleanliness.
• The Cook will organize and prioritize work, and meet deadlines.
• Work the line in different locations i.e. Sauté, Broiler, Appetizer, Pantry, Pasta, Grill etc.
• The Cook will prepare hot and cold sauces.
• Perform all duties at a higher level of accuracy and speed than a Assistant Cook
• The Cook will work with small, delicate, and sensitive equipment (knives) requiring fine finger dexterity.
• Operate kitchen equipment including slicer, steamer, deep fryer, ovens, broiler, grill, mixer, braise, kettle, and flat top.
• The Cook will grasp, bend, lift and/or carry, or otherwise, move or push goods weighing a maximum of 150 lbs.
• Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
  
  

• One (1) year minimum experience in food preparation and food knowledge
• Must be able to perform all cooking duties
• Knowledge of how to prepare sauces.
• Requires reading and math skill for recipes and measurements
• Possess knowledge of two stations with some familiarization of two others
• Must have basic knife skills
• Knowledge of the MSDS program
• Must be able to complete any classes or certifications required by the state of Missouri or Ameristar Casinos, Inc.
• No schooling is required but culinary education is encouraged
• Must be at least 18
  
  

• Apply paint, varnish, stain, etc. to interior and exterior surfaces with brushes, rollers, and/or sprayers.
• Properly prepare surfaces prior to application of finish including but not limited to sanding, filling holes, and cleaning.
• Maintain shop areas, all paints and painting supplies, equipment and associated parts of the assigned trade.
• Perform preventative maintenance as needed.
• Other duties as assigned by management.
  
  

• High school diploma preferred.
• One (1) year of previous paint and paperhanging experience preferred.
• Must have hand and finger dexterity necessary to accomplish duties.
• Must be able to stand for extended periods of time during a shift.
• Other physical requirements include but are not limited to grasping, reaching, climbing, kneeling, bending, and twisting.
• Must possess knowledge of necessary equipment and the appropriate safety standards.
• Knowledge of all necessary hand tools and painting equipment.
• Must be able to match paint and wallpaper colors.
• Must have excellent communication skills.
• Proficient in the use of company computer programs to include email and ordering systems.
• Utilization of company work order system to start and complete work orders based on priority.
• Must be able to obtain/maintain any necessary certifications and/or licenses.
  
  

• Perform various tasks related to the installation and repair of wiring and electrical fixtures.
• Install control and distribution apparatus such as switches, relays, and circuit-breaker panels.
• Connect power cables to equipment.
• Rest continuity of circuit to ensure electrical compatibility and safety of components.
• Repair faulty equipment or systems.
• Maintain shop areas, spare parts areas, storage areas and inventories of materials, equipment and associated parts of the trade assigned.
• Follow all safety and OSHA requirements and building codes at all times.
  
  

• Must be at least 21 years of age.
• Prior experience required.
• Must be able to identify all colors and use hand and power tools.
• Must be able to stand and walk for extended periods of time throughout shift.
• Must be able to climb ladders, bend, stoop, kneel, and work in confined spaces.
• May be exposed to extreme temperatures when working on exterior equipment or systems.
• Must have excellent communication skills.
• Proficient in the use of company computer programs to include email and ordering systems.
• Utilization of company work order system to start and complete work orders based on priority.
• Must be able to obtain/maintain any necessary licenses and/or certifications.
  
  

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Collections Representative responsible for delivering high-quality customer service and collections support to Early-Out clients, patients, and guarantors. This role involves reviewing, following up on, and resolving patient account balances while operating on behalf of a specified client and adhering to all client policies and procedures.

Key Responsibilities

• Deliver high-quality customer service and collections support.
• Review and follow up on patient account balances.
• Resolve patient account issues in compliance with client policies.

Qualifications

• Experience with inbound or outbound calls.
• Close attention to detail.
• Resilience and strong interpersonal skills.
• Willingness to learn and a proactive attitude.

Skills

• Technical: Inbound/Outbound call experience, detail-oriented.
• Soft: Resilience, willingness to learn, and "Go Getter" personality.

Additional Requirements

• Willingness to work a Monday - Friday schedule, from 8am to 5pm CST, onsite.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.